Dell 7-6-07 User Manual

Dell | Services

Service Description: On-site Wireless Network Set Up

Service Overview

Dell’s On-site Wireless Network Set Up service (the “Service” or “Services”) provides for a one time installation at
the Customer’s location, as set forth in this document (the “Service Description”), and includes the following:

• Initial, first time installation of new system to existing or new broadband or dial-up internet service
provider (“ISP”);

• Set up and configuration of single point broadband router / access point;

• Connecting up to 3 internal mini PCI card or external PC card;

• Connecting up to 3 systems or network devic es to w ireless network (devices available for this Service are

listed in Attachment B);

• Set up wireless printing; and

• Basic overview of Service for Customer.

By purchasing these Services from Dell, Customer agrees to be bound by all terms and conditions set forth in this
Service Description. Service will be provided during the hours of 8:00am to 6:00pm, Monday through Friday,
excluding holidays, unless other arrangements have been made through the project manager. Service is available
on Dell desktops, notebooks, and workstations ("system"). Dell is not obligated to install products which are not
purchased from Dell. This Service Description anticipates a standard installation, but certain additional mutually­agreed upon tasks may be ordered in conjunction with this Service for additional fees ("Add-On Services").

Not Included With This Service:

a. Product. (The Services provided under this Service Description are labor only.)
b. System set up.
c. Migration or transfer of data or applications.
d. Warranty service or support. This Service is a one time event. Does not include any warranty for

products or re-installation of devices following any warranty service.
e. Scripting for application installations at the desktop.
f. Troubleshooting of applications or application compatibility issues.
g. Configuration of static IP addresses for peripherals/devices.
h. Customization of end user’s MS Windows desktop, including desktop icons, folders, or the

configuration of applications.
i. Virus removal or disaster recovery (such as application software and reloading data).
j. Network cabling (excluding cable from system to network jack) or any other environmental or power

related activities.
k. Advanced application or peripheral/device configuration.

a. Operating system installation

b. Security Software installation and configuration
l. Configuration and set-up of a Virtual Private Network.
m. Any related network problems or any activities which would be unique to the system's operation on a

network.
n. Detailed training on system(s), hardware, peripherals or devices.
o. Any activity not specifically set forth in this Service Description.

Customer’s Responsibilities:

A. Prior to technician arriving on-site for installation:

1. Complete a backup of all existing data and programs on affected systems. DELL WILL

HAVE NO LIABILITY FOR ANY LOSS, BACK-UP, OR RECOVERY OF ANY DATA,
PROGRAMS, OR FOR LOSS OF USE OF SYSTEM(S).

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2. Review this Service Description carefully.

3. Make available all necessary machine naming instructions to technician.

4. Perform software image development as required.

5. Make certain that all required operating system(s) are loaded on the affected sy stem(s).

6. Receive new system(s) or equipment shipped from Dell.

7. Review ISP options that accompany Customer’s system and provide selection to the technician.
Customer is responsible for confirming the ISP settings. Complete Internet Service Provider
Worksheet (Attachment A) to facilitate the installation connection of the ISP. The information for
the Worksheet can be obtained from Customer’s ISP or is readily available on Customer’s
system.

Note
communication charges (such as, but not limited to, long distance charges) as a
result of establishing Customer’s ISP connection.

8. Ensure that Dell is notified if the installation location is different than the invoice shipping address.

B. During the on-site installation:

1. Ensure that individual over age 18 is present and available during the Service to assist the
technician with information necessary to complete the Services.

2. Provide technician with safe and adequate work environment with sufficient space for the delivery
of Services. Ensure that the system and all items necessary for installation are available to the
technician and located in the immediate area where the installation is to take place. This includes
ensuring systems and related equipment are easily accessible by Dell without the need to move
furniture and supplying hand carts as needed.

3. Provide appropriate access to buildings (including elevator access if equipment must be moved
between floors), security escorts, and access to parking facility (at no charge) during the
performance of the Service.

4. Provide technician access to office communications equipment necessary to provide the
Services. This includes, but is not limited to phones, phone/data lines and fax access. Ensure all
cables are available, including cables required for connection of external peripheral devices,
phone jack/network jack, phone cord/Ethernet cable and USB cables. Ensure sufficient power,
electrical outlets, and power strips are provided to properly run the system.

5. If Customer chooses to utilize an ISP other than a Dell pre-loaded ISP, Customer must supply the
technician with appropriate and adequate set up software. If Customer chooses to utilize
broadband service to connect to any network behind a firewall (e.g., a corporate network),
Customer is responsible for ensuring proper connection to that corporate network through the
business wireless network. Technician will not establish this connection on Customer’s behalf.

6. Ensure that Customer information including, but not limited to, credit card information and
passwords is kept confidential and safeguarded. Technician will ask Customer to input certain
information directly into system(s) including, but not limited to, ISP passwords. Customer should
not provide any credit card information to technician.

7. Provide all site or facility specific hardware and/or software, infrastructure configuration
information and instructions, and internal resources as necessary for the delivery of the Services
(such as TCP/IP address, DHCP and CIDR address, network access).

8. Configure user preferences and customize system.

9. Ensure that existing hardware and software is set-up and functioning, has a working USB port
and CDROM drive or a network interface card ("NIC"), and Microsoft Windows 98B or higher.

10. Assume all responsibility for any and all software licensing requirements. Technician will

"accept" any and all electronic agreements on Customer's behalf that are a part of the
installation process unless directed in writing by Customer otherwise.

11. Provide legally licensed copies of any software-drivers or minor applications required for
installation of any external devices if different than those shipped by Dell or different from
Windows standard drivers.

12. Troubleshoot and resolve all network connectivity problems.

13. Customer is responsible for removal of any trash and the relocation or removal of Customer's old
equipment. Technician will place trash and old systems neatly in the immediate area.

IMPORTANT NOTICE:

available to the technician upon arrival at the site location, the technician will accomplish as much of

: In no event shall Dell be liable to Customer or any third party for any

If any of the items Customer is required to provide are not immediately

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