Dell 65-W AC-DC User Manual

Dell™ Combination Power Adapter

User’s Guide

Guide d'utilisation

Guia do usuário

Guía del usuario

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Dell™ Combination Power Adapter

User’s Guide

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your device.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

____________________

Information in this document is subject to change without notice.
© 2003 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Dell and the DELL logo are trademarks of Dell Inc.; EMPOWER
Dynamics. Dell disclaims proprietary interest in the marks and names of others.

September 2003 P/N F2660 Rev. A01

®

is a registered trademark of General

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help
protect your device and working environment from potential damage.

General

• To avoid hazard of electrical shock, use only the AC power cable that shipped with
the product to ensure the adapter is properly grounded.

• Do not attempt to service the device yourself unless you are a trained service
technician. Always follow installation instructions closely.

• If you use an extension power cable with your power adapter, ensure that the total
ampere rating of the products plugged into the extension power cable does not
exceed the ampere rating of the extension cable.

• Place the power adapter in a ventilated area, such as on a desk top or floor, when
you use it to run the computer or to charge the battery. Do not cover the power
adapter with papers or other items that reduce cooling; also, do not use the power
adapter inside a carrying case.

• The power adapter may become hot during normal operation of the computer. Use
care when handling the adapter during or immediately after operation.

• Do not use your device in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement.

• To help avoid the potential hazard of electric shock, do not connect or disconnect
any cables or perform maintenance or reconfiguration of this product during an
electrical storm.

• Do not use your device in vehicles with high voltage (24 VDC) such as commercial
transport vehicles.

• Before you clean your power adapter, disconnect it from the electrical source.
Clean your power adapter with a soft cloth dampened with water. Do not use
liquid or aerosol cleaners, which may contain flammable substances.

Power

• Before you connect the power adapter to an electrical source, check the adapter
voltage rating to ensure that the required voltage and frequency match the
available power source.

• To remove power, turn the computer off, disconnect the power adapter from the
electrical source and disconnect it from the computer.

• To help prevent electric shock, plug the power adapter power cable into a properly
grounded power source. The AC power cable may be equipped with a 3-prong plug
to provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the AC power cable plug. If you use an extension power
cable, use the appropriate type, 2-prong or 3-prong, to connect with the power
adapter power cable.

WAR NI NG : Handling the cord on this product, or cords associated with accessories sold
with this product, will expose you to lead, a chemical known to the State of California to
cause birth defects and other reproductive harm.

.

cord

Wash your hands after handling the

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CAUTION: Safety Instructions 3

Overview

The Dell™ 65-W AC/DC combination adapter allows you to power and charge your portable
computer in your home, office, car, boat, or in an airplane. The adapter connects your
computer to a power source via an AC power cable or a DC power cable. The DC power
cable connects via either an automobile cigarette lighter adapter or an empower® type
adapter used on aircraft.

Contents:

• 65-W AC/DC Combination Adapter Kit

• One Dell 65-W AC/DC combination adapter

• One standard AC power cable

• One 4-pin DC power cable

• One DC automobile cigarette lighter adapter

• Black carrying case for your combination adapter

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Features

The Dell 65-W AC/DC combination adapter has the following features:

• DC input power capability allows you to power and charge your computer using a
standard automobile cigarette lighter adapter, a 4-pin in-flight power receptacle, or a
standard AC electrical outlet.

• An optional peripheral power adapter cable allows you to power a number of common
peripherals, such as personal digital assistants (PDAs) and cellular phones. See
"Adapter Accessories" for more information.

Adapter Accessories

Several accessories for the Dell 65-W AC/DC combination adapter can be purchased from
Dell Inc. or from Mobility Electronics Inc.:

• Additional AC power cables for other countries (in case you travel worldwide)

• Optional peripheral power adapter cables for cellular phones and PDAs

To order any of these accessories, contact Dell Software & Peripherals at 1-800-753-7201 or
on the Internet at www.dell.com in the United States. Outside the U.S., please check
www.dell.com for availability in your country.

Simultaneously charging a notebook and any other device with a peripherial power system
is not supported.

4 Overview

CAUTION: Before performing any of the following procedures, read and

follow the safety instructions.

Using the Adapter in an Automobile (DC Power)

1 Insert the cable from the

adapter into the DC
input connector on the
back of your computer.

2 Insert the 4-pin

DC power cable
into the adapter.

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3 Connect the other end of

the DC power cableto the
automobile cigarette
lighter adapter and plug
the adapter into the
cigarette lighter receptacle.
The LED on the adapter
will now illuminate,
indicating that power is

4 Turn on the computer.

available. If the LED is not
lit, be sure to check all
connections. See
"Troubleshooting" for
additional information.

Using the Adapter in an Automobile (DC Power) 5

Using the Adapter in an Airplane (DC Power)

1 Insert the cable from the

adapter into the DC

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input connector on the
back of your computer.

2 Insert the 4-pin

DC power cable
into the adapter.

4 Connect the DC

power cable to the
standard 4-pin
in-flight power
receptacle.
The LED on the
adapter will now
illuminate,

3 On the DC power cable,

push the release button
on the standard
cigarette lighter adapter
to release it from the
DC power cable.

5 Turn on the computer.

indicating that
power is available.
If the LED is not
lit, be sure to
check all
connections. See
"Troubleshooting"
for additional
information.

6 Using the Adapter in an Airplane (DC Power)

Using the Adapter in Your Home or Office (AC Power)

1 Insert the cable from the

adapter into the DC
input connector on the
back of your computer.

2 Insert the AC

power cable into
the adapter.

3 Connect the other end of

the AC power cable to an
AC electrical outlet.
The LED on the adapter
will now illuminate,
indicating that power is
available.
If the LED is not lit, be
sure to check all

4 Turn on the computer.

connections. See
"Troubleshooting" for
additional information.

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Using the Adapter in Your Home or Office (AC Power) 7

Troubleshooting

Before you contact Dell, review the following items to verify that your adapter is in proper
working order:

1 Inspect the unit for any damage to the adapter or to any of its cables. For example,

look for any exposure to water, any cracks, or deformities to the adapter, and any cuts,
cracks, or exposed wiring from the cables.

2 Check for proper seating of all connectors and plugs to verify that they are seated

properly.

3 Check the Dell website (www.dell.com) to verify that the adapter supports your

specific portable computer or device.

4 Ensure that the adapter has proper ventilation. Improper ventilation can cause the

adapter to overheat and shut down.

5 If you are using the AC power function, check to make sure you have power coming

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from the electrical outlet. You can use a known working device such as a lamp or clock
to test the outlet.

6 If you are using the DC power function, check to make sure you have power coming

from the standard cigarette lighter receptacle. You can use a known working device
such as a portable phone charger or a cigarette lighter to test the cigarette lighter
receptacle.

7 If power is available and the adapter is plugged in, verify that the LED is functioning.

If not, go to the Dell Support website at support.dell.com. If you own a Dell
computer, see "Contacting Dell" in the documentation that came with your
computer.

8 The adapter is designed to shut down and turn off when it detects a fault. To reset the

adapter, you MUST disconnect the adapter from it's power source for at least 15
seconds.

Getting Help

If the troubleshooting procedures in this document do not resolve the problem, go to the
Dell Support website at support.dell.com. If you own a Dell computer, see "Contacting Dell"
in the documentation that came with your Dell computer.

Specifications

General

Manufacturer: Mobility Electronics, Incorporated

17800 N. Perimeter Dr.

Scottsdale, Arizona 85255
Model number: PA-12
Connection type: AC / DC

8 Troubleshooting

Power

AC Power

Input 100-240 VAC

<2.5A
50/60 Hz

Output 19.5 VDC

3.34 A

DC Power

Input 11-16 VDC

<8 A

Output 19.5 VDC

3.34 A

Physical

Height: 28.95 mm (1.14 inches)

Width: 60.45 mm (2.38 inches)

Depth: 138.18 mm (5.44 inches)

Weight: 537.22 g (18.95 oz)

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Environmental

Operating temperature (optimum) 0º to 40ºC

Storage temperature (optimum) -40º to 70ºC

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited to
AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager,
and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.

Regulatory Notices 9

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by turning
the equipment off and on, you are encouraged to try to correct the interference by one or
more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.

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Dell™ computers are designed, tested, and classified for their intended electromagnetic
environment. These electromagnetic environment classifications generally refer to the
following harmonized definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion cards, printers,
input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the
computer should match the electromagnetic environment classification of the computer.

Most Dell computers are classified for Class B environments. However, the inclusion of
certain options can change the rating of some configurations to Class A. To determine the
electromagnetic classification for your computer or device, see the following sections specific
for each regulatory agency. Each section provides country-specific EMC/EMI or product
safety information.

FCC Notices (U.S. Only)

Most Dell computers are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer, examine
all FCC registration labels located on the bottom, side, or back panel of your computer, on
card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class
A rating, your entire computer is considered to be a Class A digital device. If all labels carry
an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo,
( ), your computer is considered to be a Class B digital device.

Once you have determined your computer's FCC classification, read the appropriate FCC
notice. Note that FCC regulations provide that changes or modifications not expressly
approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may
cause undesired operation.

10 FCC Notices (U.S. Only)

Class B

This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer's instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:

• Model number: PA-12
Dell Inc.

One Dell Way
Round Rock, Texas 78682 USA
512-338-4400

IC Notice (Canada Only)

Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada
(IC) Interference-Causing Equipment Standard #3 (ICES 003) as Class B digital devices. To
determine which classification (Class A or B) applies to your computer (or other Dell digital
apparatus), examine all registration labels located on the bottom, side, or the back panel of
your computer (or other digital apparatus). A statement in the form of "IC Class A ICES­003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry
Canada regulations provide that changes or modifications not expressly approved by Dell
could void your authority to operate this equipment.

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This Class B (or Class A, if so indicated on the registration label) digital
apparatus meets the requirements of the Canadian Interference-Causing
Equipment Regulations.

Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué
sur l’étiquette d’enregistration) respecte toutes les exigences du
Reglement sur le Materiel Brouilleur du Canada.

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell computer to the EMC Directive
and the Low Voltage Directive of the European Union. Such marking is indicative that this
Dell system meets the following technical standards:

FCC Notices (U.S. Only) 11

• EN 55022 - "Information Technology Equipment - Radio Disturbance Characteristics

- Limits and Methods of Measurement."

• EN 55024 - "Information Technology Equipment - Immunity Characteristics - Limits
and Methods of Measurement."

• EN 61000-3-2 - "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2:
Limits for Harmonic Current Emissions (Equipment Input Current Up to and
Including 16 A Per Phase)."

• EN 61000-3-3 - "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3:
Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for
Equipment With Rated Current Up to and Including 16 A."

• EN 60950 - "Safety of Information Technology Equipment."

NOTE: EN 55022 emissions requirements provide for two classifications:

• Class A is for typical commercial areas.

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• Class B is for typical domestic areas.

This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has

been made and is on file at Dell Inc. Products Europe BV, Limerick, Ireland.

CE Mark Notice

This equipment complies with the essential requirements of the European Union Directive
1999/5/EC.

12 FCC Notices (U.S. Only)

EN 55022 Compliance (Czech Republic Only)

This device belongs to Class B devices as described in EN 55022, unless it is specifically
stated that it is a Class A device on the specification label. The following applies to devices
in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is
obliged to take all steps necessary to remove sources of interference to telecommunication
or other devices.

Polish Center for Testing and Certification Notice

The equipment should draw power from a socket with an attached protection circuit (a 3­prong socket). All equipment that works together (computer, monitor, printer, and so on)
should have the same power supply source.

The phasing conductor of the room's electrical installation should have a reserve short-circuit
protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the
power supply socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection
usage requirements of standard PN-EN 55022.

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FCC Notices (U.S. Only) 13

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BSMI Notice (Taiwan Only)

If you find a or mark on the regulatory label on the bottom, side, or
back panel of your computer, the following section is applicable:

14 BSMI Notice (Taiwan Only)

NOM Information (Mexico Only)

The following information is provided on the device(s) described in this document in
compliance with the requirements of the official Mexican standards (NOM):

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Exporter: Dell Inc.

Importer: Dell Computer de México,

Ship to: Dell Computer de México, S.A. de C.V.

Model number: PA-12

Supply voltage: 100–240 VAC

Frequency: 50–60 Hz

Current consumption: 2.5 A

Output voltage: 19.5 VDC

Output current: 3.34 A max

One Dell Way
Round Rock, TX 78682

S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

al Cuidado de Kuehne & Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

CAUTION: The UL listing investigation only covers the use of this

product in land-based vehicles.

NOM Information (Mexico Only) 15

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day,
1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with
your hardware product(s), see your packing slip or invoice. The following sections describe
the limited warranties and return policy for the U.S., the limited warranties and return policy
for Canada, and the manufacturer guarantee for Latin America and the Caribbean.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

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This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software

• Non-Dell-branded and Solution Provider Direct products and accessories

• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical

power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive

maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered Service Tags or serial numbers

• Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR
JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.

16 Limited Warranties and Return Policy

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD­PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice,
except for the following Dell-branded hardware:

• Portable computer batteries carry a 1-year limited warranty.

• Projector lamps carry a 90-day limited warranty.

• Memory carries a lifetime limited warranty.

• Monitors carry the longer of either a 3-year limited warranty or the remainder of the
warranty for the Dell computer to which the monitor will be connected.

• Other add-on hardware carries the longer of either a 1-year limited warranty for new
parts and a 90-day limited warranty for reconditioned parts or, for both new and
reconditioned parts, the reminder of the warranty for the Dell computer on which
such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or
invoice. The warranty period is not extended if we repair or replace a warranted product or
any parts. Dell may change the availability of limited warranties, at its discretion, but any
changes will not be retroactive.

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Limited Warranties and Return Policy 17

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers: U.S. Only

Technical Support 1-800-624-9896
Customer Service 1-800-624-9897

Individual Home Consumers who purchased
through an Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial
Customers:

Technical Support and Customer Service 1-800-456-3355

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Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value-Added Resellers (VARs):

Technical Support and Customer Service 1-800-822-8965

Government and Education Customers:

Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory 1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other

limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product
is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in the
United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we
will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; or damaged or lost removable media.

18 Limited Warranties and Return Policy

During the remaining years: For the remaining period of the limited warranty, we will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced.
When you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return
the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current
standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight
collect. We will also include a prepaid shipping container with each replacement part for
your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the
service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to

www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-

9897.

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Limited Warranties and Return Policy 19

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that
you—the end-user customer—purchase directly from Dell. Under this policy, you may return
to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable restocking fees as follows:

• New Hardware Products and Accessories — All new hardware, accessories, parts, and
unopened software still in its sealed package, excluding the products listed below, may
be returned within 30 days from the date on the packing slip or invoice. To return
applications software or an operating system that has been installed by Dell, you must
return the entire computer. A different return policy applies to nondefective products
purchased through Dell's Software and Peripherals division by customers of our Small
and Medium Business divisions. Those products may be returned within 30 days from
the date on the packing slip or invoice, but a fifteen percent (15%) restocking fee will
be deducted from any refund or credit. The "Total Satisfaction" Return Policy and

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Software and Peripherals division return policy are not available for Dell | EMC
storage products, EMC-branded products, or enterprise software.

• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished Dell-branded server and storage products may be
returned within 30 days from the date on the packing slip or invoice. All other
reconditioned or refurbished Dell-branded hardware products and parts may be
returned within 14 days of the date on the packing slip or invoice.

To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want to
return. You must obtain a Credit Return Authorization Number in order to return the
product. See "Contacting Dell" or "Getting Help" in your customer documentation (or

www.dell.com/us/en/gen/
contact.htm) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within 5 days of the date that Dell issues the Credit
Return Authorization Number. You must also return the products to Dell in their original
packaging, in as-new condition along with any media, documentation, and all other items
that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the
software

• Non-Dell branded and Solution Provider Direct products and accessories

20 Limited Warranties and Return Policy

• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical

power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive

maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered Service Tags or serial numbers

• Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED
TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON
YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY
LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

www.dell.com | support.dell.com

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice,
except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited
warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty
begins on the date of the packing slip or invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the terms and availability
of limited warranties, at its discretion, but any changes will not be retroactive (that is, the
warranty terms in place at the time of purchase will apply to your purchase).

Limited Warranties and Return Policy 21

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers; Home Office
and Small Business Customers:

Technical Support and Customer Service 1-800-847-4096

Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):

Technical Support 1-800-387-5757
Customer Service 1-800-326-9463

Government or Education Customers, or

www.dell.com | support.dell.com

Individual Home Consumers who
purchased through an Employee Purchase
Program:

Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 8221

Dell-Branded Memory 1-888-363-5150

Canada Only

for Individual Consumers)

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other

limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product
is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary or personal information, removable media, such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary or personal
information; lost or corrupted data; or damaged or lost removable media.

22 Limited Warranties and Return Policy

During the remaining years following the first year of all limited warranties: We will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced.
When you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return
the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current
standard price for that part.

We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship
the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service. Dell's
service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-
847-4096. If you purchased through us a service contract with one of our third-party service
providers, please refer to that contract (mailed to you with your packing slip or invoice) for
details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell’s website:

• For Canada-purchased computers (in-country transfers) and to transfer from one
customer to another, go to

www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

• For out-of-country transfers (outside of the original country of purchase), go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers)
or 1-800-326-9463 (Corporate Commercial or Government customers).

www.dell.com | support.dell.com

Limited Warranties and Return Policy 23

"Total Satisfaction" Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return
them to Dell up to 30 days after you receive them for a refund or credit of the product
purchase price. If you are an end-user customer who bought reconditioned or refurbished
products from Dell, you may return them to Dell within 14 days after the date on the
packing slip or invoice for a refund or credit of the product purchase price. In either case, the
refund or credit will not include any shipping and handling charges shown on your packing
slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise
prohibited by law. If you are an organization that bought the products under a written
agreement with Dell, the agreement may contain different terms for the return of products
than specified by this policy.

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a
Credit Return Authorization Number. To expedite the process of your refund or credit, Dell
expects you to return the products to Dell in their original packaging within 5 days of the
date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during

www.dell.com | support.dell.com

shipment. You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been installed
by Dell, the whole system must be returned, along with any media and documentation that
may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also
does not apply to products purchased through Dell's Software and Peripherals division. For
those products, please instead refer to Dell's Software and Peripheral's then-current return
policy (see the following section, "Dell Software and Peripherals (Canada Only)").

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party
products. Third-party software and peripheral products are covered by the warranties
provided by the original manufacturer or publisher only. Third-party manufacturer
warranties vary from product to product. Consult your product documentation for specific
warranty information. More information may also be available from the manufacturer or
publisher.

While Dell offers a wide selection of software and peripheral products, we do not specifically
test or guarantee that all of the products we offer work with any or all of the various models
of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of
different brands of computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.

24 Limited Warranties and Return Policy

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for
which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking
stations, and projectors. To determine which limited warranty applies to the product you
purchased, see the Dell packing slip or invoice and/or the product documentation that
accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.

Return Policy

If you are an end-user customer who bought Dell Software and Peripherals products directly
from a Dell company, you may return Dell Software and Peripherals products that are in as­new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund
of the product purchase price if already paid. This refund will not include any shipping and
handling charges shown on your packing slip or invoice; you are responsible for those.

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. You must ship the Dell Software and Peripherals
products back to Dell in their original manufacturer's packaging (which must be in as-new
condition), prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.

To qualify for refund or replacement, returned products must be in as-new condition,
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power
cables, and other items included with a product must be returned with it.

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Guarantee

Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following

provisions that its branded hardware products, purchased by the end user from a Dell
company or an authorized Dell distributor in Latin America or the Caribbean, will be free
from defects in materials, workmanship, and design affecting normal use, for a period of 1
year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from
repaired products. Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.

www.dell.com | support.dell.com

Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized third parties or
the end user; accidental or willful damage; or normal wear and tear.

Limited Warranties and Return Policy 25

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale
within the guarantee period. The end user must always supply proof of purchase, indicating
name and address of the seller, date of purchase, model and serial number, name and address
of the customer, and details of symptoms and configuration at the time of malfunction,
including peripherals and software used. Otherwise, Dell may refuse the guarantee claim.
Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground
freight and insurance to and from Dell’s repair/replacement center. The end user must
ensure that the defective product is available for collection properly packed in original or
equally protective packaging together with the details listed above and the return number
provided to the end user by Dell.

Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated
above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest
extent permitted by law. In the absence of applicable legislation, this Guarantee will be the

www.dell.com | support.dell.com

end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor
any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or
consequential loss arising from negligence, breach of contract, or howsoever.

This Guarantee does not impair or affect mandatory statutory rights of the end user against
and/or any rights resulting from other contracts concluded by the end user with Dell and/or
any other seller.

Dell World Trade LP

One Dell Way, Round Rock, TX 78682, USA

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)

Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil

Dell Computer de Chile Ltda

Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile

Dell Computer de Colombia Corporation

Carrera 7 #115-33 Oficina 603
Bogota, Colombia

Dell Computer de Mexico SA de CV

Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

26 Limited Warranties and Return Policy