Dell 38WYD User Manual

Dell™ OptiPlex™ Systems

Setup and Quick Reference Guide

Guia de configuração e de referência rápida

Guía de instalación y de referencia rápida

Models DHS, DHP, and DHM

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Dell™ OptiPlex™ Systems

Setup and Quick Reference Guide

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

____________________

Information in this document is subject to change without notice.
© 2000-2002 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of
Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of
Dell Computer Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.

August 2002 P/N 38WYD Rev. A06

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Finding Information for Your Computer

CAUTION: Safety Instructions

General

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

When Using Your Computer

. . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . 9

When Working Inside Your Computer

Getting Started/Setup

Solving Problems

Using the Drivers and Utilities CD

Running the Dell Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . 24

Running the Dell IDE Hard Drive Diagnostics

Regulatory Information

. . . . . . . . . . . . . . . . . . . . . . 26

Limited Warranties and Return Policy

Limited Warranty for the U.S.

. . . . . . . . . . . . . . . . . 26

"Total Satisfaction" Return Policy (U.S. Only)

Limited Warranty for Canada

. . . . . . . . . . . . . . . . . 31

One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)

®

Warranty Statement for Pentium® and

Intel

®

Celeron

Processors Only (U.S. and Canada Only) . . . . . . . 39

. . . . . . . . . . . . . . 5

. . . . . . . . . . . . . 10

. . . . . . . . . 26

. . . . . . . . . . . . . . 26

. . . . . . . . . . 31

. . . . . . . . . . . . 37

Contents 3

4 Contents

About This Guide

This document contains getting started/setup; solving problems; and safety,
regulatory, and warranty information about your Dell™ OptiPlex™
computer.

To obtain the latest versions of the documents on your hard drive, go to the
Dell support website at support.dell.com.

Regulatory model numbers appear throughout this document; their chassis
type equivalents are shown below:

Regulatory Model Numbers and Chassis Types

DHS = small desktop (SD) chassis

DHP = small form-factor (SF) chassis

DHM = small mini-tower (SMT) chassis

Finding Information for Your Computer

What Are You Looking For? Find it Here

• A diagnostic program for my computer

• Drivers for my computer

• My computer documentation

• My device documentation

Drivers and Utilities CD (also known as the

ResourceCD)

You can use this CD to access documentation, reinstall drivers, or run
diagnostics tools.

Setup and Quick Reference Guide 5

What Are You Looking For? Find it Here

• Express Service Code and Service Tag

Express Service Code and Product Key

Number

• Microsoft

®

Windows® License Label

(Product Key)

Located on your computer.

• How to reinstall my operating system Operating System CD and Installation Guide

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If you reinstall your operating system, use the Drivers and Utilities CD
to reinstall drivers for the devices that came with your computer.

6 Setup and Quick Reference Guide

What Are You Looking For? Find it Here

• How to remove and replace parts

User’s Guide icon

• Technical specifications

• How to configure system settings

• How to troubleshoot and solve problems

Depending on your operating system, double-click the User’s Guides
icon on your desktop or click the Start button and then click Help and
Support to access the electronic documentation stored on your hard
drive.

• Latest drivers for my computer

Dell Support website

• Answers to technical service and support
questions

• Online discussions with other users and
technical support

• Documentation for my computer

The Dell Support website provides several online tools, including:

• Knowledge Base — hints, tips, and online courses

• Customer Forum — online discussion with other Dell customers

• Upgrades — upgrade information for components, such as memory,
the hard drive, and the operating system

• Customer Care — contact information, order status, warranty, and
repair information

• Downloads — drivers, patches, and software updates

• Reference — computer documentation, product specifications, and
white papers

• Service call status

Dell Premier Support website

• Top technical issues for my computer

• Frequently asked questions

• File downloads

• Details on my computer’s configuration

• Service contract for my computer

• How to use Windows XP

• Documentation for my computer and
devices

The Dell Premier Support website is customized for corporate,
government, and education customers. This site may not be available in
all regions.

Windows XP Help and Support Center

1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click

the arrow icon.

3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.

Setup and Quick Reference Guide 7

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.

General

• Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.

• To help prevent electric shock, plug the computer and device power cables into properly
grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure

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proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.
If you must use an extension cable, use a 3-wire cable with properly grounded plugs.

• To help avoid the potential hazard of electric shock, do not use your computer during an
electrical storm.

• To help avoid the potential hazard of electric shock, do not connect or disconnect
any cables or perform maintenance or reconfiguration of this product during an
electrical storm.

• If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an
FCC-compliant RJ-11 modular plug.

• Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.

• To help avoid possible damage to the system board, wait 5 seconds after turning off the
computer before disconnecting a device from the computer.

• To avoid shorting out your computer when disconnecting a network cable, first unplug
the cable from the network adapter on the back of your computer, and then from the
network jack. When reconnecting a network cable to your computer, first plug the cable
into the network jack, and then into the network adapter.

• To help protect your computer from sudden, transient increases and decreases in electrical
power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

8 Setup and Quick Reference Guide

CAUTION: Safety Instructions (continued)

• Ensure that nothing rests on your computer’s cables and that the cables are not located
where they can be stepped on or tripped over.

• Do not push any objects into the openings of your computer. Doing so can cause fire or
electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.

• Do not spill food or liquids on your computer. If the computer gets wet, consult your

User’s Guide.

When Using Your Computer

As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not operate your computer with any cover(s) (including computer

covers, bezels, filler brackets, front-panel inserts, and so on) removed.

• Your computer is equipped with one of the following:

– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not

have a voltage selection switch on the back panel and operate at only one voltage
(see the regulatory label on the outside of the computer for its operating voltage).

– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do

not have a voltage selection switch on the back panel and automatically detect the
correct operating voltage.

– A manual voltage selection switch — Computers with a voltage selection switch on

the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the

switch for the voltage that most closely matches the AC power available in your location. For Japan,
the voltage selection switch must be set to the 115-V position even though the AC power available in
Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to
operate with the AC power available in your location.

Setup and Quick Reference Guide 9

When Using Your Computer (continued)

• Before working inside the computer, unplug the computer to help prevent electric shock
or system board damage. Certain system board components continue to receive power
any time the computer is connected to AC power.

When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.

CAUTION: Do not attempt to service the computer yourself, except as explained in

your online Dell documentation or in instructions otherwise provided to you by Dell.

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Always follow installation and service instructions closely.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before removing a component from the system board or disconnecting a device from the
computer.

Perform an orderly computer shutdown using the operating system menu.

1

2 Turn off your computer and any devices connected to the computer.

3 Ground yourself by touching an unpainted metal surface on the chassis, such as the metal

around the card-slot openings at the back of the computer, before touching anything
inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis
to dissipate any static electricity that might harm internal components.

4 Disconnect your computer and devices, including the monitor, from their electrical

outlets. Also, disconnect any telephone or telecommunication lines from the computer.

Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. Some cables have a connector with locking tabs; if you are disconnecting this
type of cable, press in on the locking tabs before disconnecting the cable. As you pull
connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and aligned.

• Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such
as a microprocessor chip by its edges, not by its pins.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.

Replace the battery only with the same or equivalent type recommended by the
manufacturer. Do not dispose of the battery along with household waste. Contact
your local waste disposal agency for the address of the nearest battery deposit site.

10 Setup and Quick Reference Guide

Getting Started/Setup

Use the following steps to connect external devices to your computer via the
input/output (I/O) panel. The back of your Dell system, including the I/O
panel, may look different from the examples shown here.

1

NOTE: Connect only one

keyboard and one mouse.

NOTE: If you have a

Universal Serial Bus
(USB)-compliant mouse
or keyboard, use the USB
connectors on the back of
your system.

Setup and Quick Reference Guide 11

NOTE: Connect only one

keyboard and one mouse.

NOTE: If you have a

Universal Serial Bus
(USB)-compliant mouse
or keyboard, use the USB
connectors on the back of
your system.

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12 Setup and Quick Reference Guide

System with

2

one video connector

System with
two video connectors

video connector
on expansion card

NOTE: If your system

has two video connectors,
the integrated video
connector is disabled and
has a protective cap on it.
Use the expansion card
connector, as shown in the
illustrations on the right
in step 2.

video connector
on expansion card

Setup and Quick Reference Guide 13

NOTE: If your system

has two video connectors,
the integrated video
connector is disabled and
has a protective cap on it.
Use the expansion card
connector, as shown in the
illustrations on the right
in step 2.

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System with
one video connector

System with
two video connectors

video connector
on expansion card

14 Setup and Quick Reference Guide

3

NOTE: If your system

has two audio connectors,
use the one on the
expansion card, as shown
in the illustrations on the
right in step 3.

diagnostics lights diagnostics lights

diagnostics lights

Setup and Quick Reference Guide 15

NOTE: If your system

has two audio connectors,
use the one on the
expansion card, as shown
in the illustrations on the
right in step 3.

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diagnostics
lights

diagnostics
lights

16 Setup and Quick Reference Guide

Verify that the voltage selection switch is set correctly for your location. For
more information, see "When Using Your Computer System" found later in
this document.

4

NOTE: Auto-select power supplies do not require a voltage selection

switch. Your power supply may not have this switch.

Setup and Quick Reference Guide 17

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18 Setup and Quick Reference Guide

CAUTION: To help prevent electric shock, use only the power

cable provided and ensure that it is plugged into a properly
grounded power source.

5

Setup and Quick Reference Guide 19

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20 Setup and Quick Reference Guide

The following illustrations show power button locations and monitor
controls.

6

brightness

contrast

brightness

contrast

brightness

contrast

Setup and Quick Reference Guide 21

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Read the software license agreement and follow the operating system setup
instructions on the screen.

7

Congratulations! You have completed your system setup.

Depending on your operating system, double-click the User’s Guides icon
on your desktop (shown below), or click the Start button and then select
Help and Support to access the electronic documentation stored on your
hard drive.

22 Setup and Quick Reference Guide

Solving Problems

Dell provides a number of tools to help you if your system does not perform
as expected. For the latest troubleshooting information available for your
system, see the Dell support website at support.dell.com. You can also find
descriptions of Dell troubleshooting tools in the section titled "Getting
Help" in your online User’s Guide.

If computer problems occur that require help from Dell, write a detailed
description of the error, beep codes, or diagnostics light patterns; record
your Express Service Code and Service Tag Number below; and then
contact Dell from the same location as your computer.

See "Finding Information for Your Computer" on page 5 for an example of
the express service code and service tag numbers.

Express Service Code: ___________________________

Service Tag Number: ___________________________

Your computer includes the following tools that can help you solve a
problem:

DELL DIAGNOSTICS — The Dell Diagnostics test various components in your
computer and help to identify the cause of computer problems. For more
information, see "Running the Dell Diagnostics" on page 24.

SYSTEM LIGHTS — Located on the front of the computer, these lights can
help troubleshoot a computer problem. For more information, see your
User’s Guide.

DIAGNOSTIC LIGHTS — Located on the back of the computer, these lights
can help troubleshoot a computer problem. For more information, see your
User’s Guide.

SYSTEM MESSAGES — The computer reports these messages to warn you of
current or possible failure. For more information, see your User’s Guide.

BEEP CODES — A series of audible beep codes emitted by your computer can
help identify a problem. For more information, see your User’s Guide.

Setup and Quick Reference Guide 23

Using the Drivers and Utilities CD

To use the Drivers and Utilities CD (also known as the ResourceCD) while
you are running the Microsoft Windows operating system, perform the
following steps:

NOTE: To access

device drivers and user
documentation, you must
use the Drivers and
Utilities CD while you are
running Windows.

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Turn on the computer and allow it to boot to the Windows desktop.

1

2 Insert the Drivers and Utilities CD into the CD drive.

If you are using the Drivers and Utilities CD for the first time on this
computer, the ResourceCD Installation window opens to inform you
that the Drivers and Utilities CD is about to begin installation.

3 Click OK to continue.

To complete the installation, respond to the prompts offered by the
installation program.

4 Click Next at the Welcome Dell System Owner screen.

5 Choose the appropriate System Model, Operating System,

Device Type, and To pi c.

Drivers for Your Computer

To display a list of device drivers for your computer, perform the following
steps:

1 Click My Drivers in the Topic pull-down menu.

The Drivers and Utilities CD scans your computer’s hardware and
operating system, and then a list of device drivers for your system
configuration is displayed on the screen.

2 Click the appropriate driver and follow the instructions to download

the driver to your computer.

To view all available drivers for your computer, click Drivers from the Top i c
pull-down menu.

Running the Dell Diagnostics

The Dell Diagnostics is a program that tests various components in your
computer. Run this program whenever you have a computer problem to
help you identify the source of the problem.You can run the Dell
Diagnostics from your hard drive or the Drivers and Utilities CD.

24 Setup and Quick Reference Guide

NOTICE: If your hard drive fails, run the Dell IDE Hard Drive Diagnostics

(see "Running the Dell IDE Hard Drive Diagnostics" on page 26).

1

Turn on your computer (if your computer is already on, restart it).

2 When F2 = Setup appears in the upper-right corner of the screen,

press <Ctrl><Alt><F10>.

The diagnostics initialization begins immediately; then the
Diagnostics Menu appears.

3 Select the appropriate diagnostic option for your computer.

To use the diagnostics, follow instructions on the screen.

Changing the Boot Sequence

To run the Dell Diagnostics from the Drivers and Utilities CD, perform the
following steps to enable your computer to boot from the CD:

1 Insert the Drivers and Utilities CD into the CD drive.

2 Turn on (or restart) your computer.

3 When F2 = Setup appears in the upper-right corner of the screen,

press <Ctrl><Alt><F8>.

The Boot Device Menu appears.

If you wait too long and the Windows logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer
and try again.

4 Select the CD-ROM Device option.

Setup and Quick Reference Guide 25

NOTE: This feature

changes the boot sequence
for one time only. On
the next start-up, the
computer boots according
to the devices specified in
system setup.

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NOTE: Additional

regulatory information
regarding your system
can be found in your

User’s Guide.

Running the Dell IDE Hard Drive Diagnostics

The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to
troubleshoot or confirm a hard drive failure.

1 Turn on your computer (if your computer is already on, restart it).

2 When F2 = Setup appears in the upper-right corner of the screen,

press <Ctrl><Alt><D>.

3 Follow the instructions on the screen.

Regulatory Information

Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service.

Your Dell computer system is designed to comply with applicable
regulations regarding EMI. Changes or modifications not expressly
approved by Dell could void the user’s authority to operate the equipment.

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come
with either a 90-day, one-year, two-year, three-year, or four-year (U.S. only)
limited warranty. To determine which warranty you purchased, see the Dell
invoice that accompanied your computer. The following sections describe
the limited warranties for the U.S., the Return Policy for the U.S., the
limited warranties for Canada, and the manufacturer guarantee for Latin
America and the Caribbean.

Limited Warranty for the U.S.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,
and pointing devices (mice).

26 Setup and Quick Reference Guide

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software

• Non-Dell-branded products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by us

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive

maintenance

– Problems caused by using accessories, parts, or components not supplied by us

• Products with missing or altered service tags or serial numbers

• Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION
TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND
DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM
OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS
THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE
ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.

Setup and Quick Reference Guide 27

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How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your invoice, except that the
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the
lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the
date of the invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the availability of limited warranties, at its discretion,
but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table.
Please also have your Dell service tag number or order number available.

Individual Home Consumers:

Technical Support 800 624 9896

Customer Service 800 624 9897

Individual Home Consumers who purchased
through an Employee Purchase Program:

Technical Support and Customer Service 800 822 8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 800 456 3355

Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):

Technical Support and Customer Service 800 822 8965

Government and Education Customers:

Technical Support and Customer Service 800 234 1490

Dell-Branded Memory

888 363 5150

What will Dell do?

During the first 90 days of the 90-day limited warranty and the first year of all other limited
warranties: For the first 90 days of the 90-day limited warranty and the first year of all other

limited warranties, we will repair any Dell-branded hardware products returned to us that prove
to be defective in materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay
to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions). Otherwise, we will ship the product to you
freight collect.

28 Setup and Quick Reference Guide

If we determine that the product is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard

drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary,
or personal information and removable media such as diskettes, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced. When
you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return the
original part to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card the then-current
standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions). Otherwise, we will ship the part freight collect. We will also include
a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any

other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your on-site service contract is with Dell, on-site service will be provided to you under the
terms of the on-site service agreement. Please refer to that contract for details on how to
obtain service.

If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are parts
or systems that have been returned to Dell, some of which were never used by a customer. All
parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you bought.

Setup and Quick Reference Guide 29