XPS 9380
Setup and Specications
Computer Model: XPS 9380
Regulatory Model: P82G
Regulatory Type: P82G002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2019 - 03
Rev. A02
Contents
1 Set up your XPS 9380....................................................................................................................................4
2 Create a USB recovery drive for Windows..................................................................................................... 6
3 Views of XPS 9380........................................................................................................................................ 7
Front.....................................................................................................................................................................................7
Right.....................................................................................................................................................................................7
Left.......................................................................................................................................................................................8
Base..................................................................................................................................................................................... 9
Display................................................................................................................................................................................10
Bottom...............................................................................................................................................................................10
4 Specications of XPS 9380.......................................................................................................................... 11
Dimensions and weight.....................................................................................................................................................11
Processors..........................................................................................................................................................................11
Chipset...............................................................................................................................................................................12
Operating system..............................................................................................................................................................12
Memory..............................................................................................................................................................................12
Ports and connectors....................................................................................................................................................... 13
Communications............................................................................................................................................................... 13
Wireless module.......................................................................................................................................................... 13
Audio...................................................................................................................................................................................14
Storage...............................................................................................................................................................................14
Media-card reader............................................................................................................................................................15
Keyboard............................................................................................................................................................................ 15
Camera...............................................................................................................................................................................15
Touchpad........................................................................................................................................................................... 16
Touchpad gestures..................................................................................................................................................... 16
Power adapter...................................................................................................................................................................16
Battery................................................................................................................................................................................17
Display................................................................................................................................................................................ 18
Fingerprint reader (optional)........................................................................................................................................... 18
Video.................................................................................................................................................................................. 19
Computer environment.................................................................................................................................................... 19
5 Keyboard shortcuts......................................................................................................................................20
6 Getting help and contacting Dell..................................................................................................................22
Self-help resources.......................................................................................................................................................... 22
Contacting Dell.................................................................................................................................................................22
Contents
3
Set up your XPS 9380
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
1 Connect the power adapter and press the power button.
1
NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press
the power button to turn on the computer.
2 Finish operating system setup.
For Ubuntu:
Follow the on-screen instructions to complete the setup. For more information about installing and conguring Ubuntu, see the
knowledge base articles SLN151664 and SLN151748 at www.dell.com/support.
For Windows:
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
• Connect to a network for Windows updates.
NOTE
: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
• If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an oine account.
• On the Support and Protection screen, enter your contact details.
3 Locate and use Dell apps from the Windows Start menu—Recommended
Table 1. Locate Dell apps
Resources Description
My Dell
4 Set up your XPS 9380
Resources Description
Centralized location for key Dell applications, help articles, and other important information about your
computer. It also noties you about the warranty status, recommended accessories, and software updates if
available.
SupportAssist
Pro-actively checks the health of your computer’s hardware and software. The SupportAssist OS Recovery
tool troubleshoots issues with the operating system. For more information, see the SupportAssist
documentation at www.dell.com/support.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Dell Update
Updates your computer with critical xes and latest device drivers as they become available. For more
information about using Dell Update, see the knowledge base article SLN305843 at www.dell.com/support.
Dell Digital Delivery
Download software applications, which are purchased but not pre-installed on your computer. For more
information about using Dell Digital Delivery, see the knowledge base article 153764 at www.dell.com/
support.
4 Create recovery drive for Windows.
NOTE
: It is recommended to create a recovery drive to troubleshoot and x problems that may occur with Windows.
For more information, see Create a USB recovery drive for Windows.
Set up your XPS 9380
5
2
Create a USB recovery drive for Windows
Create a recovery drive to troubleshoot and x problems that may occur with Windows. An empty USB ash drive with a minimum capacity
of 16 GB is required to create the recovery drive.
NOTE: This process may take up to an hour to complete.
NOTE: The following steps may vary depending on the version of Windows installed. Refer to the Microsoft support site for
latest instructions.
1 Connect the USB ash drive to your computer.
2 In Windows search, type Recovery.
3 In the search results, click Create a recovery drive.
The User Account Control window is displayed.
4 Click Yes to continue.
The Recovery Drive window is displayed.
5 Select Back up system les to the recovery drive and click Next.
6 Select the USB ash drive and click Next.
A message appears, indicating that all data in the USB ash drive will be deleted.
7 Click Create.
8 Click Finish.
For more information about reinstalling Windows using the USB recovery drive, see the Troubleshooting section of your product's
Service Manual at www.dell.com/support/manuals.
6 Create a USB recovery drive for Windows
Front
1 Power and battery-status light
Indicates the power state and battery state of the computer.
Solid white—Power adapter is connected and the battery is charging.
Solid amber—Battery charge is low or critical.
3
Views of XPS 9380
O—Battery is fully charged.
NOTE
: On certain computer models, the power and battery-status light is also used for system diagnostics. For more
information, see the
2 Microphones (4)
Provide digital sound input for audio recording, voice calls, and so on.
Troubleshooting
section in your computer’s
Right
1 Right speaker
Provides audio output.
2 microSD-card slot
Reads from and writes to the microSD-card.
3 USB 3.1 Gen 2 (Type-C) port with Power Delivery/DisplayPort
Connect peripherals such as external storage devices, printers, and external displays.
Service Manual
.
Supports Power Delivery that enables two-way power supply between devices. Provides up to 7.5 W power output that enables faster
charging.
Views of XPS 9380 7
NOTE: The Dell Adapter USB-C to USB-A 3.0 is shipped with this computer. Use this adapter to connect legacy USB
3.0 accessories to USB (Type-C) ports on your computer.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
4 Headset port
Connect headphones or a headset (headphone and microphone combo).
Left
1 Security-cable slot (wedge-shaped)
Connect a security cable to prevent unauthorized movement of your computer.
2 Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary)
Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display
adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery
that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
NOTE
: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
3 Thunderbolt 3 (USB Type-C) port with Power Delivery
Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display
adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery
that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
NOTE
: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
4 Battery-charge status button
Press to check the charge remaining in the battery.
5 Battery-charge status lights (5)
Turns on when the battery-charge status button is pressed. Each light indicates approximately 20% charge.
6 Left speaker
Provides audio output.
8
Views of XPS 9380
Base
1 Touchpad
Move your nger on the touchpad to move the mouse pointer. Tap to left-click and two nger tap to right-click.
2 Left-click area
Press to left-click.
3 Right-click area
Press to right-click.
4 Power button with optional ngerprint reader
Press to turn on the computer if it is turned o, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for
10 seconds to force shut-down the computer.
Press and hold power button over 25 seconds to reset RTC battery if encounter no post issue.
If the power button has a ngerprint reader, place your nger on the power button to log in.
NOTE
: You can customize power-button behavior in Windows. For more information, see
www.dell.com/support/manuals.
NOTE: The power-status light on the power button is available only on computers without the ngerprint reader.
Computers shipped with the ngerprint reader integrated on the power button will not have the power-status light on
the power button.
Me and My Dell
at
Views of XPS 9380 9
Display
1 Camera
Enables you to video chat, capture photos, and record videos.
2 Camera-status light
Turns on when the camera is in use.
Bottom
1 Service Tag
The Service Tag is a unique alphanumeric identier that enables Dell service technicians to identify the hardware components in your
computer and access warranty information.
Views of XPS 9380
10
Specications of XPS 9380
Dimensions and weight
Table 2. Dimensions and weight
Description Values
Height:
Front
7.80 mm (0.31 in.)
4
Rear
Width
Depth
Weight
11.63 mm (0.46 in.)
301.76 mm (11.88 in.)
199.24 mm (7.84 in.)
1.27 kg (2.81 lb)
NOTE: The weight of your computer depends on the conguration
ordered and the manufacturing variability.
Processors
Table 3. Processors
Description Values
Processors
Wattage
Core count
Thread count
8th generation Intel Core i3
(8145U)
15 W 15 W 15 W
2 4 4
4 8 8
8th generation Intel Core i5
(8265U)
8th generation Intel Core i7 (8565U)
Speed
Smart cache
Integrated graphics
2.10 GHz, up to 3.90 GHz 1.60 GHz, up to 3.90 GHz 1.80 GHz, up to 4.60 GHz
4 MB 6 MB 8 MB
Intel UHD Graphics 620 Intel UHD Graphics 620 Intel UHD Graphics 620
Specications of XPS 9380 11
Chipset
Table 4. Chipset
Description Values
Processor
8th generation Intel Core i38th generation Intel Core i5 8th generation Intel Core i7
Chipset
DRAM bus width
Flash EPROM
PCIe bus
External bus frequency
Integrated in processor Integrated in processor Integrated in processor
64-bit per channel 64-bit per channel 64-bit per channel
32 MB 32 MB 32 MB
PCIe Gen 3 PCIe Gen 3 PCIe Gen 3
PCIe Gen 3x4 PCIe Gen 3x4 PCIe Gen 3x4
Operating system
• Windows 10 Home (64-bit)
• Windows 10 Professional (64-bit)
• Ubuntu
Memory
Table 5. Memory
Description Values
Slots
specications
Onboard memory
NOTE: The memory modules are
integrated on the system board. If
the memory modules are
malfunctioning and need to be
replaced, a replacement of the
system board is necessary.
Type
Speed
Maximum memory
Minimum memory
Memory size per slot
Congurations supported
12 Specications of XPS 9380
Dual-channel LPDDR3
2133 MHz
16 GB
4 GB
Not applicable
• 4 GB LPDDR3 at 2133 MHz (2 x 2 GB)
• 8 GB LPDDR3 at 2133 MHz (2 x 4 GB)
• 16 GB LPDDR3 at 2133 MHz (2 x 8 GB)
Ports and connectors
Table 6. External ports and connectors
External:
USB
Two Thunderbolt 3 (USB Type-C) ports with Power Delivery
Audio
Video
Media card reader
Docking port
Power adapter port
Security
Table 7. Internal ports and connectors
Internal:
M.2
Communications
One headset (headphone and microphone combo) port
One USB 3.1 Gen 2 (USB Type-C) port with Power Delivery/
DisplayPort
MicroSD card reader
Not supported
DC-IN through USB Type-C
Wedge-shaped lock
One M.2 slot for 2280/2230 Solid-State Drive (SSD)
NOTE: To learn more about the features of dierent types
of M.2 cards, see the knowledge base article SLN301626.
Wireless module
Table 8. Wireless module
Description Values
Model number
Transfer rate
Frequency bands supported
Wireless standards
Encryption
Bluetooth
specications
Killer 1435-S
Up to 867 Mbps
Dual band 2.4 GHz/5 GHz
Wi-Fi 802.11a/b/g/n/ac
• 64-bit/128-bit WEP
• AES-CCMP
• TKIP
Bluetooth 4.2
Specications of XPS 9380 13
Audio
Table 9. Audio specications
Description Values
Controller
Realtek ALC3271-CG with Waves MaxxAudio Pro
Stereo conversion
Internal interface
External interface
Speakers
Internal speaker amplier
External volume controls
Speaker output:
Subwoofer output
Microphone
Storage
Average
Peak
Supported
High-denition audio
7.1 channel output, universal audio jack supports microphone-in,
stereo headphones, and headset combo
Two
Supported
Supported
2 W
2.5 W
Not supported
Digital-array microphones
Your computer supports one of the following congurations:
• One M.2 2230/2280 PCIe/NVMe solid-state drive
• One M.2 2230/2280 SATA solid-state drive
NOTE
: The 2280 and 2230 solid-state drive has a unique thermal plate and cannot be interchanged.
Table 10. Storage specications
Storage type Interface type Capacity
One M.2 2280/2230 Solid-State Drive (SSD)
• SATA AHCI, Up to 6 Gbps
• PCIe Gen 3x4 NVMe, Up to 32 Gbps
• 2280: Up to 2 TB
• 2230: Up to 128 GB
14 Specications of XPS 9380
Media-card reader
Table 11. Media-card reader specications
Description Values
Type
One microSD-card slot
Cards supported
• microSecure Digital (mSD)
• microSecure Digital High Capacity (mSDHC)
• microSD Extended Capacity (mSDXC)
Keyboard
Table 12. Keyboard specications
Description Values
Type
Layout
Number of keys
Size
Shortcut keys
Backlit keyboard
QWERTY
• United States and Canada: 82 keys
• United Kingdom: 83 keys
• Japan: 86 keys
X=19.05 mm key pitch
Y=18.05 mm key pitch
Some keys on your keyboard have two symbols on them. These
keys can be used to type alternate characters or to perform
secondary functions. To type the alternate character, press Shift
and the desired key. To perform secondary functions, press Fn and
the desired key.
Keyboard shortcuts
NOTE: You can dene the primary behavior of the
function keys (F1–F12) by changing Function Key Behavior
in BIOS setup program.
Camera
Table 13. Camera
Description Values
Number of cameras
Type
Location
specications
One
Fixed focus lens
Top-mount front camera
Specications of XPS 9380 15
Description Values
Sensor type
Resolution:
Still image
CMOS sensor technology
0.9 megapixels (HD)
Video
Diagonal viewing angle
Touchpad
Table 14. Touchpad specications
Description Values
Resolution:
Horizontal
Vertical
Dimensions:
Horizontal
Vertical
Touchpad gestures
305
305
105 mm (4.13 in.)
60 mm (2.36 in.)
1280 x 720 (HD) at 30 fps
78 degrees
For more information about touchpad gestures for Windows 10, see the Microsoft knowledge base article 4027871 at
support.microsoft.com.
Power adapter
Table 15. Power adapter
Description Values
Type
Diameter (connector)
Input voltage
Input frequency
Input current (maximum)
Output current (continuous)
specications
45 W USB (Type-C)
Not supported
100 VAC-240 VAC
50 Hz-60 Hz
1.30 A
• 20 VDC/2.25 A
• 15 VDC/3 A
• 9 VDC/3 A
16 Specications of XPS 9380
Description Values
• 5 VDC/3 A
Rated output voltage
Temperature range:
Operating
Storage
Battery
Table 16. Battery specications
Description Values
Type
Voltage
Weight (maximum)
Dimensions:
Height
Width
4-cell “smart” lithium-ion (52 WHr)
7.60 VDC
0.22 kg (0.48 lb)
4.30 mm (0.17 in.)
257.60 mm (10.14 in.)
20 VDC/15 VDC/9 VDC/5 VDC
0°C to 40°C (32°F to 104°F)
–40°C to 70°C (–40°F to 158°F)
Depth
Temperature range:
Operating
Storage
Operating time Varies depending on operating conditions and can signicantly
Charging time (approximate)
Life span (approximate) 300 discharge/charge cycles
Coin-cell battery
Operating time Varies depending on operating conditions and can signicantly
98.60 mm (3.88 in.)
0°C to 35°C (32°F to 95°F)
–40°C to 65°C (–40°F to 149°F)
reduce under certain power-intensive conditions.
4 hours (when the computer is o)
NOTE: Control the charging time, duration, start and end
time, and so on using the Dell Power Manger application.
For more information on the Dell Power Manger see,
and My Dell
ML1220
reduce under certain power-intensive conditions.
on https://www.dell.com/
Me
Specications of XPS 9380 17
Display
Table 17. Display specications
Decsription Values
Type
13.3-inch FHD touchscreen 13.3-inch FHD non-touchscreen 13.3-inch UHD touchscreen
Panel technology
Luminance (typical)
Dimensions (active area):
Height
Width
Diagonal
Native resolution
Megapixels
Pixels per inch (PPI)
Contrast ratio (min)
Response time (max)
Refresh rate
Horizontal view angle
Wide Viewing Angle (WVA) Wide Viewing Angle (WVA) Wide Viewing Angle (WVA)
400 nits 400 nits 400 nits
165.24 mm (6.51 in.) 165.24 mm (6.51 in.) 165.24 mm (6.51 in.)
293.76 mm (11.57 in.) 293.76 mm (11.57 in.) 293.76 mm (11.57 in.)
337.82 mm (13.30 in.) 337.82 mm (13.30 in.) 337.82 mm (13.30 in.)
1920 x 1080 1920 x 1080 3840 x 2160
2.07 2.07 8.29
166 166 331
1500:1 1500:1 1500:1
30 msec rise/fall 30 msec rise/fall 30 msec rise/fall
60 Hz 60 Hz 60 Hz
+/- 85 degrees +/- 85 degrees +/- 85 degrees
Vertical view angle
Pixel pitch
Power consumption
(maximum)
Anti-glare vs Anti-reective
Touch options
+/- 85 degrees +/- 85 degrees +/- 85 degrees
0.153 mm 0.153 mm 0.0765 mm
2.90 W 2.90 W 5.41 W
Anti-reective Anti-glare Anti-reective
Yes No Yes
Fingerprint reader (optional)
Table 18. Fingerprint reader
Description Values
Sensor technology
Sensor resolution
Sensor area
specications
Touch
500 dpi
5.5 mm x 4.5 mm
18 Specications of XPS 9380
Description Values
Sensor pixel size
108 x 88 pixels
Video
Table 19. Discrete graphics specications
Discrete graphics
Controller External display support Memory size Memory type
Not supported Not supported Not supported Not supported
Table 20. Discrete graphics specications
Integrated graphics
Controller External display support Memory size Processor
Intel UHD Graphics 620 Not supported Shared system memory 8th generation Intel
Core i3/i5/i7
Computer environment
Airborne contaminant level: G1 as dened by ISA-S71.04-1985
Table 21.
Temperature range
Relative humidity (maximum)
Vibration (maximum)
Shock (maximum)
Altitude (maximum)
* Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse when the hard drive is in use.
‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.
Computer environment
*
0°C to 35°C (32°F to 95°F) –40°C to 65°C (–40°F to 149°F)
10% to 90% (non-condensing) 0% to 95% (non-condensing)
0.66 GRMS 1.30 GRMS
110 G† 160 G‡
–15.2 m to 3,048 m (–50 ft to 10,000 ft) –15.2 m to 10,668 m (–50 ft to 35,000 ft)
Operating Storage
Specications
of XPS 9380 19
5
Keyboard shortcuts
NOTE: Keyboard characters may dier depending on the keyboard language conguration. Keys used for shortcuts remain the
same across all language congurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary
functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is pressed. If you press
shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2, 2 is typed out; if you press Shift
+ 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the bottom of the key.
Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to the table below).
However, if the function keys F1-F12 are needed for specic software applications, multi-media functionality can be disabled by pressing Fn
+ Esc. Subsequently, multi-media control can be invoked by pressing Fn and the respective function key. For example, mute audio by
pressing Fn + F1.
NOTE: You can also dene the primary behavior of the function keys (F1–F12) by changing Function Key Behavior in BIOS setup
program.
Table 22. List of keyboard shortcuts
Function key Re-dened key (for multi-media control) Behavior
Mute audio
Decrease volume
Increase volume
Play previous track/chapter
Play/Pause
Play next track/chapter
Switch to external display
Search
20 Keyboard shortcuts
Toggle keyboard backlight (optional)
Print screen
Function key Re-dened key (for multi-media control) Behavior
Insert
The Fn key is also used with selected keys on the keyboard to invoke other secondary functions.
Table 23. List of keyboard shortcuts
Function key Behavior
Pause/Break
Toggle scroll lock
Toggle between power and battery-status light/hard-drive activity
light
System request
Open application menu
Toggle Fn-key lock
Page up/increase brightness
Page down/decrease brightness
Keyboard shortcuts 21
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 24. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press Enter.
6
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions,
product specications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer concerns.
Learn and know the following information about your product:
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
www.dell.com/support
1 Go to www.dell.com/support.
2 Type the subject or keyword in the Search box.
3 Click Search to retrieve the related articles.
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
• Select Detect Product.
• Locate your product through the drop-down menu under View
Products.
• Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE
NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
22 Getting help and contacting Dell
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