Dell 1900 User Manual

Dell™ PowerEdge™ 1900 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,

PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

March 2006

1 About Your System

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

LCD Status Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . 15

Solving Problems Described by LCD Status Messages Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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2 Using the System Setup Program

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 33

Responding to Error Messages Using the System Setup Program

. . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . 34

System Setup Options

Main Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

CPU Information Screens Integrated Devices Screen Serial Communication Screen System Security Screen Exit Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents 3

System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 40

Using the System Password Using the Setup Password

. . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . . . . . . 43

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module BMC Setup Module Options

. . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . . . 44

3 Installing System Components

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Opening and Closing the System

Removing the Bezel Installing the Bezel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Opening the System Closing the System

Power Supply

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Removing the Power Supply Installing the Power Supply

Fans

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Removing and Installing a Fan Removing and Installing the Cooling Shroud Fan

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing an Expansion Card Removing an Expansion Card

. . . . . . . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

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4 Contents

Hard Drives

Internal Tape Backup Unit

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Removing a Hard Drive Installing a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Removing an Internal SCSI Tape Backup Unit Installing an Internal SCSI Tape Backup Unit

Optical Drive

Removing an Optical Drive Installing an Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . 68

Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Removing the Diskette Drive Installing the Diskette Drive Into the Drive Carrier Installing the Diskette Drive

. . . . . . . . . . . . . . . . . . . . . . . . 72

. . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . . . . . . . . . 74

System Battery

Replacing the System Battery

Cooling Shroud

Removing the Cooling Shroud Installing the Cooling Shroud

Fan Brackets

Removing the Center Fan Bracket Replacing the Center Fan Bracket Removing the Back Fan Bracket Replacing the Back Fan Bracket

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . 75

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General Memory Module Installation Guidelines Non-Optimal Memory Configurations Memory Sparing Support Memory Mirroring Support Installing Memory Modules Removing Memory Modules

Installing a RAC Card

Activating the Integrated NIC TOE

Microprocessor

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Replacing a Processor

. . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . . . . . . . . . . . 88

. . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . 82

SAS RAID Controller Daughter Card

. . . . . . . . . . . . . . . . . . . . . . . 92

Replacing the SAS RAID Controller Daughter Card Battery Removing the SAS RAID Controller Daughter Card Installing the SAS RAID Controller Daughter Card

Configuring the Boot Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel Assembly Installing the Control Panel Assembly

. . . . . . . . . . . . . . . . . . . 95

. . . . . . . . . . . . . . . . . . . 97

. . . . . . . . 92

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Contents 5

System Board (Service-Only Procedure) . . . . . . . . . . . . . . . . . . . . 97

Removing the System Board Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . . . 97

. . . . . . . . . . . . . . . . . . . . . . . . . 99

4 Troubleshooting Your System

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . 101

Start-Up Routine

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse

Troubleshooting Basic I/O Functions

. . . . . . . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . . . . . . . . . 104

. . . . . . . . . . . . . . . . . . . . . 104

Troubleshooting a Serial I/O Device Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

. . . . . . . . . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . . . . . . . . . . . . 106

. . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . . . . . . . . 108

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . 109

. . . . . . . . . . . . . . . . . . . . . . . 110

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6 Contents

Troubleshooting a Diskette Drive

Troubleshooting an Optical Drive

Troubleshooting an External SCSI Tape Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . . . . . . . 115

Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . 117

Troubleshooting the Microprocessors

. . . . . . . . . . . . . . . . . . . . 118

5 Running the System Diagnostics

Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . . 121

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results

. . . . . . . . . . . . . . . . . . . . . . . . . 121

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6 Jumpers and Connectors

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

System Board Connectors

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . . . . . . . . . . . . 127

. . . . . . . . . . . . . . . . . . . . . . . . 129

7 Getting Help

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Online Services AutoTech Service Automated Order-Status Service Technical Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

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. . . . . . . . . . . . . . . . 133

Contents 7

Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Index

8 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

• Updates are sometimes included with the system to describe changes to the system, software,

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

and/or documentation.

provides an overview of system features, setting up your system, and

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

About Your System 9

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 33.

<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the System

Diagnostics" on page 122.

<F11> Enters the boot menu selection screen, allowing you to choose a boot device.

<F12> Initiates PXE boot.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to

the system event log (SEL). See the BMC documentation for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your optional SAS controller user’s guide for more

information. Also configures 0 and 1 hardware RAID levels.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional SAS RAID

controller daughter card. For more information, see the documentation for your RAID card. Also configures RAID hardware levels 0, 1, 5, and 10.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see

"Integrated Devices Screen" on page 38). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to

selected DRAC configuration settings. See the DRAC user’s guide for more information on setup and use of DRAC.

10 About Your System

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located behind the bezel on the system's front panel. Table 1-2 provides component descriptions.

Figure 1-1. Front-Panel Features and Indicators

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Hard-drive activity indicator

LED

The green hard drive activity indicator flashes when the hard drives are in use.

About Your System 11

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

2 Power-on indicator, power

button

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the power button

and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

3 NMI button Used to troubleshoot software and device driver errors

when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

4 System identification button The identification buttons on the front and back panels

can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

5 LCD panel Provides system ID, status information, and system error

messages.

The LCD lights blue during normal system operation. Both the system management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC power and an

error has been detected, the LCD lights amber regardless of whether the system has been powered on.

12 About Your System

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

6 USB connectors (2) Connects USB 2.0-compliant devices to the system.

7 Video connector Connects a monitor to the system.

8 Optical drive Optional optical drive.

9 Tape backup unit Optional half-height tape backup unit (may require

optional controller).

10 Diskette drive Optional diskette drive.

11 Hard drives Six bays for 3.5-inch cabled SAS or SATA hard drives.

About Your System 13

Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-2. Back-Panel Features and Indicators

1 expansion-card slots (6) 2 remote access connector

(optional)

4 system identification button 5 system status indicator

connector

7 USB connectors (4) 8 power supply 9 video connector

10 serial connector

3 system status indicator

6 NIC connector

14 About Your System

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 33 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

The NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link partner on the network.

Activity indicator is amber blinking Network data is being sent or received.

About Your System 15

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Each diagnostic LCD message is assigned a priority. The highest priority messages will supersede any group of messages with a lower priority.

Table 1-4 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the system event log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears

on the LCD. Record the code, then see "Getting Help" on page 131.

Table 1-4. LCD Status Messages

Code Text Causes Corrective Actions

N/A

E1000 FAILSAFE, Call

E1114 Temp Ambient Ambient system temperature is

E1116 Temp Memory Memory has exceeded acceptable

E1210 CMOS Batt CMOS battery is missing, or the

SYSTEM NAME

Support

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

out of acceptable range.

temperature and has been disabled to prevent damage to the components.

voltage is out of acceptable range.

displays

This message is for information only.

You can change the system string in the System Setup program. See "Using the System Setup Program" on page 33.

See "Getting Help" on page 131.

See "Troubleshooting System Cooling Problems" on page 109.

See "Troubleshooting the System Battery" on page 108.

16 About Your System

Table 1-4. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1211 ROMB Batt RAID battery is either missing,

bad, or unable to recharge due to thermal issues.

nn XX

E12

E1229 CPU # VCORE Processor # VCORE voltage

E122B 0.9V Over

E122C CPU Power Fault A voltage regulator failure was

E1310 RPM Fan ## RPM of specified cooling fan is

E1410 CPU # IERR Specified microprocessor is

PwrGd Specified voltage regulator has

failed.

regulator has failed.

0.9 V regulator voltage has

Voltage

exceeded the allowable voltage range

detected when the processor regulator(s) was enabled

out of acceptable operating range.

reporting a system error.

Reseat the RAID battery. See "Replacing the SAS RAID Controller Daughter Card Battery" on page 92, and "Troubleshooting System Cooling Problems" on page 109.

See "Getting Help" on page 131.

See "Troubleshooting System Cooling Problems" on page 109.

See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 131.

About Your System 17

Table 1-4. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1414 CPU # Thermtrip Specified microprocessor is out of

acceptable temperature range and has halted operation.

See "Troubleshooting System Cooling Problems" on page 109. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 118.

NOTE: The LCD continues to

display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage

Baseboard Management Controller User’s Guide for

information about these utilities.

E1418 CPU # Presence Specified processor is missing or

bad, and the system is in an unsupported configuration.

E141C CPU Mismatch Processors are in a configuration

unsupported by Dell.

E141F CPU Protocol The system BIOS has reported a

processor protocol error.

E1420 CPU Bus PERR The system BIOS has reported a

processor bus parity error.

E1421 CPU Init The system BIOS has reported a

processor initialization error.

E1422 CPU Machine Chk The system BIOS has reported a

machine check error.

E1618 PS # Predictive Power supply voltage is out of

acceptable range; specified power supply is improperly installed or faulty.

See "Troubleshooting the Microprocessors" on page 118.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

See "Getting Help" on page 131.

See "Troubleshooting the Power Supply" on page 108.

18 About Your System

Table 1-4. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E161C PS # Input Lost Power source for specified power

supply is unavailable, or out of acceptable range.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting the Power Supply" on page 108.

E1620 PS # Input Range Power source for specified power

supply is unavailable, or out of acceptable range.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting the Power Supply" on page 108.

E1710 I/O Channel Chk The system BIOS has reported an

See "Getting Help" on page 131.

I/O channel check error.

E1711 PCI PERR B## D##

F## PCI PERR Slot #

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 117.

If the problem persists, the system board is faulty. See "Getting Help" on page 131.

that resides in PCI slot #.

E1712 PCI SERR B## D##

F## PCI SERR Slot #

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at buss ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 117.

If the problem persists, the system board is faulty. See "Getting Help" on page 131.

that resides in slot #.

E1714 Unknown Err The system BIOS has determined

See "Getting Help" on page 131. that there has been an error in the system, but is unable to determine its origin.

E171F PCIE Fatal Err

B## D## F## PCIE Fatal Err

Slot #

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component

Remove and reseat the PCI

expansion cards. If the problem

persists, see "Troubleshooting

Expansion Cards" on page 117.

If the problem persists, the

system board is faulty. See

"Getting Help" on page 131. that resides in slot #.

About Your System 19

Table 1-4. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1913 CPU & Firmware

Mismatch

E2010 No Memory No memory is installed in the

E2011 Mem Config Err Memory detected, but is not

E2012 Unusable Memory Memory is configured, but not

E2013 Shadow BIOS Fail The system BIOS failed to copy

E2014 CMOS Fail CMOS failure. CMOS RAM not

E2015 DMA Controller DMA controller failure. See "Getting Help" on page 131. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 131. E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 131. E2018 Prog Timer Programmable interval timer

E2019 Parity Error Parity error. See "Getting Help" on page 131. E201A SIO Err SIO failure. See "Getting Help" on page 131. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 131. E201C SMI Init System management interrupt

E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 131. E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System

The BMC firmware does not support the CPU.

system.

configurable. Error detected during memory configuration.

usable. Memory subsystem failure.

its flash image into memory.

functioning properly.

error.

(SMI) initialization failure.

Update to the latest BMC

firmware. See the BMC User’s

Guide for more information on

setup and use of BMC.

Install memory. See "Memory" on

page 80.

See "Troubleshooting System

Memory" on page 110.

See "Troubleshooting System

Memory" on page 110.

See "Troubleshooting System

Memory" on page 110.

See "Getting Help" on page 131.

Memory" on page 110. If problem

persists, see "Getting Help" on

page 131.

20 About Your System

Table 1-4. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E201F DRAC Config Dell remote access controller

(DRAC) configuration failure.

E2020 CPU Config CPU configuration failure. Check screen for specific error

E2021 Memory

Population

E2022 POST Fail General failure after video. Check screen for specific error

E2110 MBE DIMM ## & ## One of the DIMMs in the set

E2111 SBE Log Disable

DIMM ##

E2112 Mem Spare DIMM ##The system BIOS has spared the

E2113 Mem Mirror DIMM

## & ##

Incorrect memory configuration. Memory population order incorrect.

implicated by "## & ##" has had a memory multi-bit error (MBE).

The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.

memory because it has determined that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS.

They system BIOS has disabled memory mirroring because it has determined that one half of the mirror has had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS.

Check screen for specific error

messages.

Ensure that DRAC cables and

connectors are properly seated. If

problem persists, see your DRAC

documentation.

messages.

Check screen for specific error

messages. See "Troubleshooting

System Memory" on page 110.

messages.

See "Troubleshooting System

Memory" on page 110.

See "Troubleshooting System

Memory" on page 110.

See "Troubleshooting System

Memory" on page 110.

See "Troubleshooting System

Memory" on page 110.

About Your System 21

Table 1-4. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2118 Fatal NB Mem CRC One of the connections in the

Fully Buffered DIMM (

memory subsystem link on the Northbound side has failed.

E2119 Fatal SB Mem CRC One of the connections in the

FBD memory subsystem link on the Southbound side has failed.

I1910 Intrusion System cover has been removed. Information only. I1911 >3 ERRs Chk Log LCD overflow message.

A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

I1912 SEL Full System Event Log is full of

events, and is unable to log any more events.

W1228 ROMB Batt < 24hr Warns predictively that the RAID

battery has less than 24 hours of charge left.

FBD)

See "Troubleshooting System

Memory" on page 110.

See "Troubleshooting System

Memory" on page 110.

Check the SEL for details on the

events.

Clear the log by deleting event

entries.

Replace RAID battery. See

"Replacing the SAS RAID

Controller Daughter Card

Battery" on page 92.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.

Solving Problems Described by LCD Status Messages

When a single message appears on the status LCD, locate the code in Table 1-4 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code microprocessor is not installed in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

22 About Your System

E0780 MISSING CPU 1 appears, you know that a

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:

• Clear the SEL — You perform this task from the system management software, but you will lose the event history for the system.

• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

Either of the preceding actions will remove fault messages and return the status indicators and LCD colors to the normal state. Error messages will reappear under the following conditions:

• The sensor returns to a normal state but fails again, resulting in a new SEL entry.

• A new error event is detected.

• A failure is recorded from another source that maps to the same display entry.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-5 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-5, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Table 1-5. System Messages

Message Causes Corrective Actions

Alert! Redundant memory disabled! Memory configuration does not support redundant memory.

Attempting to update Remote Configuration. Please wait...

Installed memory modules are not the same type and size; faulty memory module(s).

Remote Configuration request has been detected and is being processed.

Ensure that all memory modules are of the same type and size and that they are properly installed. See "Memory" on page 80. If the problem persists, see "Troubleshooting System Memory" on page 110.

Wait until the process is complete.

About Your System 23

Table 1-5. System Messages (continued)

Message Causes Corrective Actions

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

CPUs with different cache sizes detected!

Decreasing available memory

DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y.

DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x.

DIMMs should be installed in pairs. Pairs must be matched in size, speed, and technology.

Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y

Remote BIOS update attempt failed. Retry the BIOS update. If problem

persists, see "Getting Help" on page 131.

NVRAM_CLR jumper is installed. CMOS has been cleared.

Microprocessors with different cache sizes are installed.

Faulty or improperly installed memory modules.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).

The specified DIMM is inaccessible to the system due to its location. DIMMs must be populated in sequential order, beginning with slot 1.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). The system will operate in a degraded mode with reduced ECC protection. Only memory installed in channel 0 will be accessible.

Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dual-rank DIMM will be disabled.

Remove the NVRAM_CLR jumper. See Figure 6-1 for jumper location.

Ensure that all microprocessors have the same cache size and that they are properly installed. See "Microprocessor" on page 87.

See "Troubleshooting System Memory" on page 110.

Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "Memory" on page 80. If the problem persists, see "Troubleshooting System Memory" on page 110.

Populate 2, 4, or 8 DIMMs sequentially beginning with slot 1. See "Memory" on page 80.

24 About Your System

Table 1-5. System Messages (continued)

Message Causes Corrective Actions

Diskette drive n seek failure

Incorrect configuration settings in the System Setup program.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 33.

Faulty or improperly installed diskette drive.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 112.

Loose diskette drive interface cable, or loose power cable.

Reseat diskette drive interface cable, or power cable. See "Troubleshooting a Diskette Drive" on page 112.

Diskette read failure Faulty or improperly inserted diskette. Replace the diskette. If the problem

persists, see "Troubleshooting a Diskette Drive" on page 112.

Diskette subsystem reset failed

Faulty or improperly installed diskette.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 112.

Drive not ready Diskette missing from or improperly

inserted in diskette drive.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 112.

Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).

Error: Memory failure detected. Memory size

Faulty or improperly seated memory module(s).

See "Troubleshooting System Memory" on page 110.

reduced. Replace the faulty DIMM as soon as possible.

!!*** Error: Remote Access Controller initialization failure*** RAC virtual USB

Remote Access Controller initialization failure

Ensure that the Remote Access Controller is properly installed. See "Installing a RAC Card" on page 85.

devices may not be available...

FBD training error: The following branch has been disabled: Branch x

The specified branch (channel pair) contains DIMMs that are incompatible with each other.

Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.

About Your System 25

Table 1-5. System Messages (continued)

Message Causes Corrective Actions

Gate A20 failure Faulty keyboard controller; faulty

system board.

General failure The operating system is unable to

carry out the command.

Invalid NVRAM configuration, Resource Re-allocated

Keyboard Controller failure

Manufacturing mode detected

MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y

Memory address line failure at

value

expecting

Memory double word logic failure at

value

expecting

Memory odd/even logic failure at

value

expecting

Memory write/read failure

address

at expecting

Memory tests terminated by keystroke.

address

address,

, read

value

, read

value

, read

value

read

value

System detected and corrected a resource conflict.

Faulty keyboard controller; faulty system board

System is in manufacturing mode. Reboot to take the system out of

Faulty memory module(s). See "Troubleshooting System Memory"

Faulty or improperly installed memory modules.

POST memory test terminated by pressing the spacebar.

See "Getting Help" on page 131.

This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem.

No action is required.

See "Getting Help" on page 131.

manufacturing mode.

on page 110.

See "Troubleshooting System Memory" on page 110.

Information only.

26 About Your System

Table 1-5. System Messages (continued)

Message Causes Corrective Actions

No boot device available Faulty or missing optical/diskette

drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A.

No boot sector on hard drive

No timer tick interrupt Faulty system board. See "Getting Help" on page 131. Northbound merge error -

The following DIMM has been disabled by BIOS: DIMM x

Not a boot diskette No operating system on diskette. Use a bootable diskette. PCIe Degraded Link Width

Error: Embedded

Bus# Expected Link Width is Actual Link Width is

PCIe Degraded Link Width Error: Slot

Expected Link Width is Actual Link Width is

PCIe Training Error: Embedded Bus#

PCIe Training Error: Slot

/Dev#nn/Func

/Dev#nn/Funcn

Incorrect configuration settings in System Setup program, or no operating system on hard drive.

The specified DIMM was unable to establish a successful data link with the memory controller.

Faulty or improperly installed PCIe card in the specified slot.

Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive" on page 112, "Troubleshooting an Optical Drive" on page 113, and "Troubleshooting a Hard Drive" on page 115. See "Using the System Setup Program" on page 33 for information about setting the order of boot devices.

Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 33. If necessary, install the operating system on your hard drive. See your operating system documentation.

See "Troubleshooting System Memory" on page 110.

Reseat the PCIe card in the specified slot number. See "Installing an Expansion Card" on page 57. If the problem persists, see "Getting Help" on page 131.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 56. If the problem persists, see "Getting Help" on page 131.

About Your System 27

Table 1-5. System Messages (continued)

Message Causes Corrective Actions

PCI BIOS failed to install PCI device BIOS (Option ROM)

checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card.

Plug & Play Configuration Error

Read fault Requested sector not found

Remote configuration update attempt failed

ROM bad checksum = address Expansion card improperly installed or

SATA port not found

Sector not found Seek error Seek operation failed

Shutdown failure Shutdown test failure. See "Troubleshooting System Memory"

hard disk drive

Error encountered in initializing PCI device; faulty system board.

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

System unable to process Remote Configuration request.

faulty.

SATA cables are not properly seated, or drive missing.

Faulty diskette or hard drive. See "Troubleshooting a Diskette Drive"

Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 117.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 117.

Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting a USB Device" on page 105, "Troubleshooting a Diskette Drive" on page 112, or "Troubleshooting a Hard Drive" on page 115 for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 117.

See "Troubleshooting a Hard Drive" on page 115.

on page 112 or "Troubleshooting a Hard Drive" on page 115 for the appropriate drive(s) installed in your system.

on page 110.

28 About Your System

Table 1-5. System Messages (continued)

Message Causes Corrective Actions

The amount of system memory has changed

The following DIMM pair is not compatible with the memory controller: DIMM x and DIMM y

The following DIMMs are not compatible: DIMM x and DIMM y

Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System

Time-of-day not set please run SETUP program

Timer chip counter 2 failed

Unsupported CPU combination

Unsupported CPU stepping detected

Utility partition not available

Warning! No microcode update loaded for processor

Memory has been added or removed or a memory module may be faulty.

The specified DIMM(s) are incompatible with the system.

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on page 131.

Microprocessor(s) is not supported by the system.

The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

Microcode update failed. Update the BIOS firmware. See "Getting

If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 110.

Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.

Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.

Battery" on page 108.

Check the Time and Date settings. See "Using the System Setup Program" on page 33. If the problem persists, replace the system battery. See "System Battery" on page 75.

Install a supported microprocessor or microprocessor combination. See "Microprocessor" on page 87.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

Help" on page 131.

About Your System 29

Table 1-5. System Messages (continued)

Message Causes Corrective Actions

Warning: Embedded RAID firmware is not present!

Warning: Embedded RAID error!

Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, or 8 DIMMs. DIMMs should be populated sequentially starting in slot 1.

Write fault Write fault on selected

drive

Embedded RAID firmware does not respond.

Embedded RAID firmware responds with an error.

System has detected a legal but nonoptimal population of DIMMs (for example, 1 DIMM, 6 DIMMs, 4 DIMMs in slots 1, 2, 5, and 6). The system will run with all memory accessible but will experience suboptimal performance.

Faulty diskette, optical/diskette drive assembly, hard drive, or hard-drive subsystem.

See the RAID controller documentation for information about installing or updating the RAID firmware.

See "Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card" on page 116. See the RAID controller documentation for information about installing or updating the RAID firmware.

Populate 2, 4, or 8 DIMMs sequentially beginning with slot 1. See "Memory" on page 80.

See "Troubleshooting a Diskette Drive" on page 112, "Troubleshooting an Optical Drive" on page 113, or "Troubleshooting a Hard Drive" on page 115.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information,

see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 131, and then follow the instructions in that section for obtaining technical assistance.

30 About Your System

+ 136 hidden pages

Dell 1900 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Hardware Owner’s Manual

Contents

About Your System

Other Information You May Need

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

LCD Status Messages

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages