Dell 1645, 1647, PP35L, PF42Y User Manual

SETUP GUIDE

Model PP35L

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
Dell Inc.;

Intel

Microsoft, Windows, Windows Vista

trademarks of Microsoft Corporation in the United States and/or other countries;
Blu‑ray Disc Association;
license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

is a registered trademarks and

March 2010 P/N PF42Y Rev. A00

Dell

, the

DELL

logo,

Studio XPS, Solution Station,

Core

, and the

Bluetooth

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under

is a trademark of Intel Corporation in U.S. and other countries;

Windows Vista

start button logo are either trademarks or registered

and

DellConnect

Blu-ray Disc

are trademarks of

is a trademark of the

Contents

Setting Up Your Studio XPS Laptop . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connecting the AC Adapter . . . . . . . . . . . . . . 6

Connecting the Network Cable (Optional). . . 6

Turning on Your Computer. . . . . . . . . . . . . . . . 7

Using the Wireless Button . . . . . . . . . . . . . . . 7

Set Up Microsoft Windows. . . . . . . . . . . . . . . 8

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . . 8

Connecting to the Internet (Optional) . . . . . . 9

Setting Up the TV Tuner (Optional) . . . . . . . 12

Setting Up the 5.1 Audio Connections

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using Your Studio XPS Laptop . . . . . . . . . .14

Device Status Lights . . . . . . . . . . . . . . . . . . . 14

Right Side Features . . . . . . . . . . . . . . . . . . . . 16

Left Side Features . . . . . . . . . . . . . . . . . . . . .20

Display Features . . . . . . . . . . . . . . . . . . . . . .22

Media, Wireless, and Power Controls . . . . . 23

Computer Base and Keyboard Features . . . 24

Using the Optical Drive . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Battery . . . . . 27

Software Features . . . . . . . . . . . . . . . . . . . . . 28

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Dell DataSafe Online Backup . . . . . . . . . . . .30

Solving Problems . . . . . . . . . . . . . . . . . . . . .31

Network Problems . . . . . . . . . . . . . . . . . . . . . 31

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 32

Memory Problems . . . . . . . . . . . . . . . . . . . . . 34

Lockups and Software Problems . . . . . . . . . 34

3

Contents

Using Support Tools. . . . . . . . . . . . . . . . . . .37

Dell Support Center . . . . . . . . . . . . . . . . . . . . 37

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 38

System Messages . . . . . . . . . . . . . . . . . . . . . 38

Hardware Troubleshooter . . . . . . . . . . . . . . .40

Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . 41

Restoring Your Operating System . . . . . . .45

System Restore . . . . . . . . . . . . . . . . . . . . . . . 46

Dell DataSafe Local Backup. . . . . . . . . . . . . 47

System Recovery Media . . . . . . . . . . . . . . . .49

Dell Factory Image Restore . . . . . . . . . . . . .50

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .52

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

DellConnect™ . . . . . . . . . . . . . . . . . . . . . . . . . 53

Online Services . . . . . . . . . . . . . . . . . . . . . . . 54

Automated Order‑Status Service. . . . . . . . . 55

Product Information. . . . . . . . . . . . . . . . . . . . 55

4

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 56

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .57

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 58

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Basic Specifications . . . . . . . . . . . . . . . . . .62

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Macrovision Product Notice. . . . . . . . . . . . . 73

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Setting Up Your Studio XPS Laptop

This section provides information to help you set
up your Studio XPS™ 1640/1645/1647 laptop and
connect peripherals.

Before Setting Up Your Computer

When positioning your computer, ensure that
you have easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your computer may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of

5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet, carrying case, or
drawer when it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.

CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.

5

Setting Up Your Studio XPS Laptop

Connecting the AC Adapter

Connect the AC adapter to the computer and
then plug it into a wall outlet or surge protector.

WARNING: The AC adapter works with
worldwide electrical outlets. However,
power connectors and power strips vary
among countries. Using an incompatible
cable or incorrectly connecting the cable
to a power strip or electrical outlet may
cause fire or equipment damage.

6

Connecting the Network Cable (Optional)

If you plan to use a wired network connection,
plug in the network cable.

Setting Up Your Studio XPS Laptop

Turning on Your Computer

To turn on your computer, lightly press the
power button on the center control cover
and then release.

Using the Wireless Button

To turn on wireless, with the computer turned
on, lightly touch the wireless symbol on the
center control cover and then release.

This button allows you to quickly turn all of your
wireless radios (Bluetooth®, Wi‑Fi, and WWAN)
off, such as when you are asked to disable all
wireless radios on an airplane flight. Pressing
this button one time turns all of your radios off.
Pressing it again returns your wireless radios to
their respective states they were in before you
pressed the button the first time.

7

Setting Up Your Studio XPS Laptop

Set Up Microsoft Windows

Your computer is preconfigured with the
operating system you selected at the time of
purchase. To set up Microsoft® Windows® for the
first time, follow the instructions on the screen.
These steps are mandatory and may take some
time to complete. The screens will take you
through several procedures including accepting
license agreements, setting preferences and
setting up an Internet connection.

CAUTION: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable and you
will need to reinstall the operating system.

NOTE: For optimal performance of your

computer, it is recommended that you
download and install the latest BIOS and
drivers for your computer available at

support.dell.com.

NOTE: For more information on the

operating system and features, see
support.dell.com/MyNewDell.

8

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a

system recovery media as soon as you set
up Microsoft Windows.

The system recovery media can be used to
restore your computer to the operating state it
was in when you purchased the computer, while
preserving data files (without the need of the

Operating System

recovery media if changes to the hardware,
software, drivers, or other system settings have
left the computer in an undesirable operating
state.

You will require the following to create the
system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or •
DVD‑R/DVD+R/Blu‑ray Disc

NOTE: Dell DataSafe Local Backup does
not support rewritable discs.

disc). You can use the system

™

Setting Up Your Studio XPS Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see 1.
“Connecting the AC Adapter” on page 6).

Insert the disc or USB key in the computer.2.

Click 3. Start → Programs→ Dell DataSafe
Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system
recovery media, see “System Recovery
Media” on page 49.

Connecting to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup

instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 10.

9

Setting Up Your Studio XPS Laptop

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see

the documentation that shipped with your
router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Windows® 7

Ensure that wireless is enabled on your 1.
computer (see “Using the Wireless Button”
on page 7).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

10

Windows Vista

®

Ensure that wireless is enabled on your 1.
computer (see “Using the Wireless Button”
on page 7).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Connect To.

Follow the instructions on the screen to 4.
complete the setup.

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

Setting Up Your Studio XPS Laptop

To set up your Internet connection:

Windows 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Windows Vista

Save and close any open files, and exit any 1.

open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then

click Network and Sharing Center→ Set up

a connection or network→ Connect to the

Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.

use the setup information provided by your

ISP to complete the setup.

11

Setting Up Your Studio XPS Laptop

Setting Up the TV Tuner (Optional)

NOTE: Availability of the TV tuner may vary

by region.

You can set up the TV Tuner through the
Media Center.

To set up the TV Tuner for the first time:

Follow this procedure if you are launching the
Media Center for the first time.

Double‑click the Media Center icon on the
desktop.

Select • Express setup,

Go to – Main Menu→ Tasks→ Settings→

TV→ Set up TV Signal→ Confirm Your
Region and follow the instructions given.

Go to – Main Menu→ TV + Movies→ Set up
TV→ Confirm Your Region and follow the

instructions given.

12

Select • Custom setup,

Follow the instructions given. –

In the – Optional Setup screen, choose
Configure tuners, TV signal, and Guide.

Click – Next and confirm your region.

To re-setup the TV Tuner, if required:

Follow this procedure if you have launched
Media Center previously.

Double‑click the Media Center icon on the 1.
desktop.

Go to 2. Main Menu→ Tasks→ Settings→

TV→ Set up TV Signal→ Confirm Your
Region.

Setting Up the 5.1 Audio Connections (Optional)

To set up the 5.1 audio connections:

Click Start → Control Panel→ Additional

Options. Run IDT Audio Control Panel. In the
Jacks tab, there are three connector icons.

Follow the instructions to finish the setup.

Click the microphone icon, select 1. Device:
Rear Speakers, and plug your rear speaker
cable to the audio in/microphone connector.

Click the middle headphone icon, select 2.
Device: Center/LFE Speaker, and plug your
center/woofer speaker cable to the middle
audio out/headphone connector.

Click the right headphone icon, select 3.
Device: Front Speaker, and plug your
front speaker cable to the right audio out/
headphone connector.

Setting Up Your Studio XPS Laptop

13

1

2

3

4

Using Your Studio XPS Laptop

Your computer has several indicators,
buttons, and features that provide information
at‑a‑glance and time‑saving shortcuts for
common tasks.

Device Status Lights

14

1

Hard drive activity light – Turns on

when the computer reads or writes data. A
flashing light indicates hard drive activity.

CAUTION: To avoid loss of data,
never turn off the computer while the
hard drive activity light is flashing.

2

Bluetooth® status light

(optional) – Turns on when Bluetooth

wireless is enabled.

To turn on wireless, with the computer
turned on, lightly touch the wireless
symbol on the center control cover
and then release.

NOTE: Bluetooth wireless technology
is an optional feature.

To turn off Bluetooth wireless, either
press the wireless symbol or right‑click
the Bluetooth icon in the notification
area of your desktop, and click Disable

Bluetooth Radio.

3

WiFi status light – Turns on when the

internal WLAN is enabled.

To turn on wireless, with the computer
turned on, lightly touch the wireless
symbol on the center control cover
and then release.

WWAN status light – Turns on when

4

WWAN is enabled.

To turn on wireless, with the computer
turned on, lightly touch the wireless
symbol on the center control cover
and then release.

Using Your Studio XPS Laptop

15

Using Your Studio XPS Laptop

1

2

3

4

5

6

7

SD/MMC - MS/Pro - xD

Right Side Features

16

1

ExpressCard slot – Supports one

ExpressCard.

NOTE: Your computer ships with
a plastic blank installed in the
ExpressCard slot. Blanks protect
unused slots from dust and other
particles. Save the blank for use
when no ExpressCard is installed in
the slot; blanks from other computers
may not fit your computer.

2

8-in-1 Media Card Reader – Provides

a fast and convenient way to view and
share digital photos, music, videos, and
documents stored on the following digital
memory cards:

Using Your Studio XPS Laptop

Secure digital (SD) memory card•

Secure Digital High Capacity •
(SDHC) card

S• ecure Digital Input/Output (SDIO)
card

Multi Media Card (MMC)•

Memory Stick•

Memory Stick PRO•

xD‑Picture Card (type ‑ M and type ‑ H)•

Hi Densi• ty‑SD

NOTE: Your computer ships with a
plastic blank installed in the media
card slot. Blanks protect unused slots
from dust and other particles. Save
the blank for use when no media card
is installed in the slot. Blanks from
other computers may not fit your
computer.

3

IEEE 1394 connector – Connects to

high‑speed serial multimedia devices,
such as digital video cameras.

4

Optical Drive – Plays or burns only

standard‑size and shape (12 cm) CDs,
and DVDs. Ensure that the side with
print or writing is facing upward when
inserting discs.

NOTE: Do not use non‑standard‑size
or shape discs (including mini‑CDs
and mini‑DVDs) as you will damage
the drive.

17

Using Your Studio XPS Laptop

5

eSATA/USB combo connector with

USB PowerShare – Connects to eSATA

compatible storage devices (such as
external hard drives or optical drives) or
USB devices (such as a mouse, keyboard,
printer, external drive, or MP3 player).

This connector can also be used
for charging USB devices when the
computer is powered on/off or in sleep
state. This function may not work with
certain external USB devices when the
computer is in powered off or sleep state,
even if they are compliant with the USB
specification. In such cases, turn the
computer on to charge the device.

18

NOTE: If the computer is turned off or
in sleep state while the USB device is
charging, unplug the USB device and
plug it in again to continue charging
the device.

NOTE: The USB PowerShare will be
automatically shut off when only 10%
of the total battery life remains.

6

AC adapter connector – Connects

to the AC adapter which powers the
computer and charges the battery.

7

Power light – Illuminates when the

computer is turned on. The different
lights indicate the following:

On Battery Power:

Solid white ‑ computer is running •
on battery power

Solid amber ‑ battery is low•

Flashing amber ‑ battery is critically low•

Blinking white ‑ computer is •
in sleep state

On AC Adapter

Solid white ‑ computer is powered on •
and battery is charged

Blinking white ‑ computer is in standby •
state

:

Using Your Studio XPS Laptop

19

Using Your Studio XPS Laptop

8

7

6

5

4

3

2

9

10

1

Left Side Features

1

Power light – Illuminates when the

computer is turned on. The different lights
indicate the following:

20

On Battery Power:

Solid white ‑ computer is running on •
battery power

Solid amber ‑ battery is low•

Flashing amber ‑ battery is critically low•

Blinking white ‑ computer is •
in sleep state

On AC Adapter

Solid white ‑ computer is powered •
on and battery is charged

Blinking white ‑ computer is in standby •
state

2

Security cable slot – Attaches a

commercially available antitheft device to
the computer.

NOTE: Before you buy an antitheft
device, ensure that it fits into the
security cable slot on your computer.

:

Using Your Studio XPS Laptop

3

VGA connector – Connects to a

monitor or projector.

4 Antenna-in connector (on supported

models) – Connects to an external antenna,

through a MCX connector, to view programs
using the TV Tuner card (optional). For
more details on the TV Tuner card setup
see “Setting up the TV Tuner (Optional)” on
page 12.

5

Network connector – If you are

using a cabled network signal, this
connects your computer to a network or
broadband device.

6

DisplayPort connector – Digital

interface standard connector that
supports external DisplayPort monitors
and projectors.

7

HDMI connector – Connects to a TV

for both 5.1 audio and video signals.

NOTE: When used with a monitor, only
the video signal will be read.

8

USB connectors (2) – Connect to

USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.

9

Audio-in/Microphone connector –

Connects to a microphone or input signal
for use with audio programs.

10

Audio-out/Headphone

connectors (2) – Connect one or two

pairs of headphones, or send audio to
a powered speaker or sound system.
The audio signal is the same for both
connectors.

21

Using Your Studio XPS Laptop

3

1

2

4

5

Display Features

The display panel holds a camera and
accompanying dual digital array microphones.

1

Display – Your display can vary based

on selection you made when purchasing
your computer. For more information about
displays, see the Dell Technology Guide.

2

Left digital array microphone – Combines

with the right digital array microphone
to provide high quality sound for video
chatting and voice recording.

22

3

Camera activity light – Illuminates when

the camera is on.

4

Camera – Built‑in camera for video

capture, conferencing, and chat. The
camera may have an advanced facial
recognition software based on the
selection you made while purchasing
your computer.

FastAccess Facial Recognition
(Optional) – Helps to keep your computer

secure. This optional facial recognition
software learns and recognizes your face
each time you login to your computer,
minimizing the need to manually login
using passwords. For more information,
click Start → Programs→ FastAccess.

5

Right digital array microphone – Combines

with the left digital array microphone
to provide high quality sound for video
chatting and voice recording.

Using Your Studio XPS Laptop

Media, Wireless, and Power Controls

To use the media, wireless, and power controls, lightly touch the symbol and then release.
The control’s symbol will shine for 2 seconds to confirm your selection then fade away.

Turn on power, or wake up from sleep
state

Turn on wireless

Play the previous track or chapter

Stop

Play or pause

Play the next track or chapter

Mute the sound

Turn down the volume

Turn up the volume

Eject the disc

23

Using Your Studio XPS Laptop

4

3

2

1

Computer Base and Keyboard Features

24

1

Touch pad – Provides the functionality of

a mouse to move the cursor, drag or move
selected items, and left‑click by tapping
the surface.

It supports circular scrolling and zoom.
To change the circular scrolling and zoom
settings, double‑click the Dell Touch
pad icon in the notification area of
your desktop.

In the Scrolling tab, enable or disable
scrolling or circular scrolling, choose the
scroll zone width and scroll speed.

In the Gestures tab, enable or disable
the one‑finger zoom (zoom in and out
moving the finger upward or downward)
or the pinch zoom (zoom in and out by
spreading two fingers or by bringing the
two fingers together).

Using Your Studio XPS Laptop

2

Touch pad buttons – Provide left‑ and

right‑click functions like those on a mouse.

3

Backlit Keyboard – The backlit keyboard

provides visibility in dark environments
by illuminating all symbols on the keys.
For more information on the keyboard,
see

Dell Technology Guide.

Backlit Keyboard/Touch Pad Brightness
Settings – Press <Fn> + right‑arrow key

to toggle between the three lighting states
(in the given order).

The three lighting states are:

full keyboard/touch pad brightness a.
(default setting)

no lightingb.

half keyboard/touch pad brightnessc.

4

Consumer IR – Allows certain software

applications to be controlled by the Dell
Travel Remote (an optional device that
can be stored in the ExpressCard slot
when not in use).

25

Using Your Studio XPS Laptop

Using the Optical Drive

CAUTION: Do not use non-standard-size
or shape discs (including mini-CDs and
mini-DVDs) as you will damage the drive.

NOTE: Do not move the computer while

playing or recording CDs and DVDs.

Place the disc in the center of the disc slot, with
the label facing upwards and gently push the
disc into the slot. The drive will automatically
pull the disc in and begin reading its content.

26

To eject a disc from the drive, gently touch the
eject control . The control will flash for a few
seconds to confirm before ejecting the disc.

Removing and Replacing the

3

2

1

Battery

WARNING: Using an incompatible battery
may increase the risk of fire or explosion.
This computer should only use a battery
purchased from Dell. Do not use batteries
from other computers.

WARNING: Before removing the battery,
shut down the computer, and remove
external cables (including the AC
adapter).

To remove the battery:

Shut down the computer and turn it over. 1.

Slide the battery release latch towards the 2.

side of the computer and hold it in place.

Slide the battery out. 3.

Using Your Studio XPS Laptop

1

Battery bay

2

Battery release latch

3

Battery

To replace the battery, slide it into the bay until
it clicks into place.

27

Using Your Studio XPS Laptop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide on your hard drive or
at support.dell.com.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images depending on
the applications installed in your computer.
Check your purchase order for software
installed on your computer.

After connecting to the Internet, you can access
websites, setup an e‑mail account, upload and
download files, and so on.

28

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs, listen to
music and internet radio stations. Your optical
disc drive may support multiple disc media
formats including CDs and DVDs.

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.

Using Your Studio XPS Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right‑click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

Remove a Category or Icon

Right‑click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right‑click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.
Dock.

29

Using Your Studio XPS Laptop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

30

Solving Problems

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 37 or “Contacting Dell” on page 58.

WARNING: Only trained service personnel
should remove the computer cover. See
the

Service Manual

for advanced service and troubleshooting
instructions.

at support.dell.com

Network Problems

Wireless Connections
If the wireless network connection is lost

The wireless button may have been •

unintentionally pressed, deactivating your

wireless connections. To turn on wireless,

with the computer turned on, lightly touch

the wireless symbol on the center

control cover and then release. You can

manage the Wireless LAN using

Wireless WLAN Card Utility

taskbar. You can also use

Network Connections

Control Panel, to manage Wireless LAN.

Interference may be blocking or interrupting •

your wireless connection. Try moving the

computer closer to your wireless router.

, accessed from

Dell

from your

Windows Wireless

31

Solving Problems

Wired Connections

If the wired network connection is lost

The cable is loose or damaged. •

Verify both ends of the network cable are •
connected. Try another network cable, if
available.

The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:

Green — A good connection exists between •
a 10‑Mbps network and the computer.

Orange — A good connection exists between •
a 100‑Mbps network and the computer.

Yellow — A good connection exists between •
a 1000‑Mbps network and the computer.

Off — The computer is not detecting a •
physical connection to the network.

NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.

32

Power Problems

The power/battery lights on the hinges indicate
the following:

On Battery Power:

Solid white ‑ computer is running on battery •
power

Solid amber ‑ battery is low•

Flashing amber ‑ battery is critically low•

On AC Adapter:

Solid white ‑ computer is powered on and •
battery is charged

Blinking white ‑ computer is in standby state•

Solving Problems

If the power light is off — The computer is
either turned off or is not receiving power.

Remove the AC adapter and try turning on •
the computer with only the battery.

Remove the battery and try turning on the •
computer with only the AC adapter.

Check both ends of the AC adapter cable •
connections. Ensure that the light on the
AC adapter is on. If the light is not on,
try plugging the AC adapter into another
electrical outlet.

If the power light is solid white and the computer
is not responding — The display may not be

responding. Press the power button until the
computer turns off and then turn it back on. If the
problem persists, see the Dell Technology Guide at

support.dell.com.

If the power light is blinking white — The

computer is in standby mode. Press a key on
the keyboard, move the pointer using the touch
pad or a connected mouse, or press the power
button to resume normal operation.

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

power, keyboard, and mouse extension cables•

too many devices connected to a power strip•

multiple power strips connected to the same •

electrical outlet

33

Solving Problems

Memory Problems

If you experience memory problems —

Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 62.

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 41).

Reseat the memory modules (see the •
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.

34

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the
program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes installation
instructions in its documentation or on the
disc (CD or DVD).

Solving Problems

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

Turn your computer off. If you are unable to get
a response by pressing a key on your keyboard
or moving your mouse, press the power button
for at least 8 to 10 seconds until your computer
turns off and then restart your computer.

If a program is designed for an earlier
Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.

Windows® 7

Click 1. Start → Control Panel→

Programs→ Run programs made for

previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Windows® Vista

Click 1. Start → Control Panel→

Programs→ Use an older program with this

version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check your •

computer.

Save and close any open files or programs •

and shut down your computer through the

Start menu.

35

Solving Problems

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Write down any error message that is –
displayed to help in troubleshooting.

36

Using Support Tools

Dell Support Center

The Dell Support Center helps you find
the service, support, and system‑specific
information you need.

To launch the application, click the icon in the
taskbar.

The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How‑To Help with
Solution Station, and Online Scan
with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.

37

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this web site you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall or create backup media of the
software for future use.

38

System Messages

If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
on your computer or at support.dell.com
or see “Contacting Dell” on page 58 for
assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error (see “Contacting Dell” on page 58
for assistance).

Using Support Tools

CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery. See the Service Manual at support.dell.
com or see “Contacting Dell” on page 58 for
assistance.

CPU fan failure — CPU fan has failed. Replace
the CPU fan. See the Service Manual at

support.dell.com.

Hard-disk (HDD) drive failure — Possible hard

disk drive failure during POST (see “Contacting
Dell” on page 58 for assistance).

Hard-disk drive read failure — Possible
hard drive failure during HDD boot test (see
“Contacting Dell” on page 58 for assistance).

Keyboard failure — Keyboard failure or loose
cable. Ensure that the keyboard cable is
connected. In case of keyboard failure, replace the
keyboard. For assistance, see the Service Manual
at support.dell.com.

No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •

that the cables are connected and that the

drive is installed properly and partitioned as

a boot device.

Enter system setup and ensure that the •

boot sequence information is correct

(see Dell Technology Guide on your

computer or at support.dell.com).

No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure (see “Contacting Dell” on page 58 for
assistance).

39

Using Support Tools

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.

NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem —

S.M.A.R.T error, possible hard drive failure. This
feature can be enabled or disabled in the BIOS
setup (see “Contacting Dell” on page 58 for
assistance).

40

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

Using Support Tools

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 34 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
not ship with your computer.

Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 58).

Ensure that the computer is connected to an 1.

electrical outlet that is known to be working

properly.

Turn on (or restart) your computer.2.

When the DELL3.

immediately. Select Diagnostics from the

boot menu and press <Enter>. This may

invoke the Pre‑Boot System Assessment

(PSA) on your computer.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

™

logo appears, press <F12>

41

Using Support Tools

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA will start running tests.a.

If the PSA completes successfully, the b.
following message is displayed: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

42

Drivers

If you are experiencing memory issues, c.
press <y>, otherwise press <n>.
The following message is displayed:

“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from
the diagnostic utility partition on your hard drive
and to go to the Choose An Option window.

Select the test you want to run.4.

Using Support Tools

If you encounter a problem during a test, 5.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 58).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.

Starting Dell Diagnostics From the Drivers and
Utilities Disc

NOTE: The

not ship with your computer.

Insert the1.

Shut down and restart the computer. 2.

When the DELL logo appears, press <F12>

immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according to
the devices specified in the system setup
program.

Drivers and Utilities

Drivers and Utilities

disc may

disc.

43

Using Support Tools

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.

Select the test you want to run.7.

If you encounter a problem during a test, 8.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 58).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

44

When the tests complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

disc to reinstall only the operating system on your computer

Operating System

disc permanently deletes

NOTE: The

Operating System

disc may not ship with your computer.

45

Restoring Your Operating System

System Restore

The Windows operating systems provide a
System Restore option which allows you to
return your computer to an earlier operating state
(without affecting data files) if changes to the
hardware, software, or other system settings have
left your computer in an undesirable operating
state. Any changes that System Restore makes to
your computer are completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

46

Click 3. Next and follow the remaining prompts
on the screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and
click Next.

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 50) to restore your
operating system.

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files on your
computer.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •

earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.

printer, etc.) connected to the computer and

remove any newly added internal hardware.

NOTE: Do not disconnect the AC adapter.

Turn on your computer.3.

47

Restoring Your Operating System

When the DELL4.

™

logo appears, press <F8>

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process might take
an hour or more depending on the size of
the data to be restored.

NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.

48

Upgrading to Dell DataSafe Local Backup
Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double‑click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of recovery options that are installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.

and restart the computer.

When the DELL2.

™

logo appears, press <F12>

immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.

list and press <Enter>.

Follow the instructions on the screen to 4.

complete the recovery process.

49

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received
your computer. If possible, back up the
data before using these options. Use Dell
Factory Image Restore only if System
Restore did not resolve your operating
system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 47) to restore your
operating system.

50

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
your computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Factory Image Restore.

Starting Dell Factory Image Restore

Turn on the computer. 1.

When the Dell logo appears, press <F8> 2.
several times to access the Advanced Boot

Options Window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Restoring Your Operating System

Select 3. Repair Your Computer.

The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as a 5.
local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.

Select the check box to confirm that you 8.

want to continue reformatting the hard drive

and restoring the system software to the

factory condition, then click Next.

The restore process begins and may take

five or more minutes to complete. A message

appears when the operating system and

factory‑installed applications have been

restored to factory condition.

Click 9. Finish to reboot the system.

51

Getting Help

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 31 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 41 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 57.

Use Dell’s extensive suite of online services 4.
available at support.dell.com for help with
installation and troubleshooting procedures.
See “Online Services” on page 54 for a more
extensive list of Dell Support online.

If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 57
and then “Contacting Dell” on page 58.

52

NOTE: Call Dell Support from a telephone
near the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double‑click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services mentioned
below are not always available in all
locations outside the continental U.S.
Call your local Dell representative for
information on availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to
answer your questions about Dell hardware. Our
support staff use computer‑based diagnostics to
provide fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 57 and then see the
contact information for your region or go to

support.dell.com.

DellConnect™

DellConnect is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to support.dell.com and click DellConnect.

53

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e‑mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

54

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e‑mail address as your password.

Getting Help

Automated Order-Status Service

To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order‑status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 58
for problems with your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 58.

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 58.

55

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, make sure to back up any data on the
hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included with
your return.

56

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call your region,
see “Contacting Dell” on page 58.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 57), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 41).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

Getting Help

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated‑support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
bottom of your computer).

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

57

Getting Help

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes/No•

Network, version, and network adapter:•

Programs and versions:•

58

See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic code:•

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. support.dell.com/contactdell.

Select your country or region. 2.

Select the appropriate service or support link 3.
based on your need.

Choose the method of contacting Dell that is 4.
convenient for you.

Getting Help

59

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 49

run a diagnostic program for your computer “Dell Diagnostics” on page 41

reinstall system software “My Dell Downloads” on page 38

find more information about the Microsoft®
Windows® operating system and features

upgrade your computer with new or additional
memory, or a new hard drive

reinstall or replace a worn or defective part

60

support.dell.com

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last‑minute updates
about technical changes to your computer or
advanced technical‑reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance

the bottom of your computer

the Dell Support Center. To launch the
Dell Support Center, click the icon in the
taskbar

support.dell.com

Finding More Information and Resources

61

Basic Specifications

This section provides basic information that you may need when setting up, updating drivers for, and
upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start → Help and Support and select the option to view information about
your computer.

System Model

Studio XPS 1640/1645/1647

Processor

Type

Studio XPS 1640 Intel® Core™2 Duo

Studio XPS 1645 Intel Core i7

Studio XPS 1647 Intel Core i3

Intel Core i5

Intel Core i7

62

Processor

L2 cache

Studio XPS 1640 3 MB or 6 MB

L3 cache

Studio XPS 1645 6 MB or 8 MB

Studio XPS 1647 2 MB, 3 MB, or 4 MB

External bus frequency

Studio XPS 1640 800/1066 MHz

Studio XPS
1645/1647

100 Mhz (1 GB/s)

Basic Specications

Computer Information

System chipset

Studio XPS 1640 Intel PM45

Studio XPS
1645/1647

Data bus width 64 bits

DRAM bus width dual channel (2)

Graphics bus PCI‑E X16

PCI bus 32 bits

Processor address
bus width

Flash EPROM

Studio XPS 1640 16 Mbit

Studio XPS
1645/1647

Intel PM55

64‑bit buses

32 bits

32 Mbit

Memory

Connectors two internally‑

accessible SO‑DIMM
sockets

Capacities 512 MB, 1 GB, and 2 GB

Memory type

Studio XPS
1640/1647

Studio XPS 1645 1333 MHz DDR3

Memory configuration possible

Studio XPS 1640 1 GB, 2 GB, 3 GB, and

Studio XPS
1645/1647

NOTE: For instructions on upgrading
your memory, see the Service Manual at
support.dell.com.

1066 MHz DDR3
SO‑DIMM

SO‑DIMM

4 GB

1 GB, 2 GB, 3 GB, 4 GB,
and 8 GB

63

Basic Specications

Communications

Modem type external V.92 56K

USB Modem (Optional)

Modem controller hardware modem

Modem interface Universal Serial Bus

(USB)

Network adapter 10/100/1000 Ethernet

LAN on system board

Wireless

Studio XPS 1640 WLAN, WWAN,

Bluetooth® wireless
technology, UWB

Studio XPS
1645/1647

WLAN/WiMax, WWAN,
Bluetooth wireless
technology

64

ExpressCard

ExpressCard controller

Studio XPS 1640 Intel ICH9M

Studio XPS
1645/1647

ExpressCard
connector

Cards supported ExpressCard/34

ExpressCard
connector size

Intel PM55

one ExpressCard slot
(54 mm)

(34 mm)

ExpressCard/54
(54 mm)

1.5 V and 3.3 V

26 pins

Basic Specications

Video

Video type integrated on system

board

Video controller

Studio XPS 1640 ATI Mobility Radeon™

HD 4670

ATI Mobility Radeon
HD 565v

Studio XPS
1645/1647

ATI Mobility Radeon
HD 565v

ATI Mobility Radeon
HD 5730

Video

Video memory

Studio XPS 1640

ATI Mobility
Radeon™ HD 4670

ATI Mobility
Radeon HD 565v

Studio XPS
1645/1647

LCD interface Low Voltage

External display
support

512 MB/1 GB
dedicated GDDR3
memory

1GB dedicated DDR3
memory

1 GB dedicated DDR3
memory

Differential Signaling
(LVDS)

VGA, HDMI 1.3,
DisplayPort

65

Basic Specications

Audio

Audio type 5.1 channel Dolby Digital

High Definition audio

Audio controller IDT 92HD73C HAD codec

Stereo
conversion

Internal
interface

External
interface

Speaker two 4‑ohm main speaker

Internal speaker
amplifier

Volume controls program menus, media

24‑bit (analog‑to‑digital
and digital‑to‑analog)

High Definition audio

one microphone‑in
connector,
two stereo headphones/
speakers connectors

with one 4‑ohm subwoofer

2 watt per channel with
3 watt subwoofer

control buttons

66

Ports and Connectors

IEEE 1394a 4‑pin serial connector

Network adapter one RJ45 10/100/1000

connector

USB two 4‑pin USB

2.0‑compliant
connectors

eS ATA one 4‑pin eSATA/USB

combo connector

Video one 15‑hole connector

HDMI one 19‑pin connector

DisplayPort one 20‑pin connector

Basic Specications

Display

Type 16.0‑inch WLED

16.0‑inch RGBLED

15.6‑inch FHD WLED

Dimensions (active area)

Height 198.72 mm (7.82 inches)

(16 inches WLED/RGBLED)

193.59 mm (7.62 inches)
(15.6 inches FHD WLED)

Width 353.28 mm (13.91 inches)

(16 inches WLED)

353.45 mm (13.92 inches)
(16 inches RGBLED)

344.16 mm (13.50 inches)
(15.6 inches WLED)

Diagonal 406.4 mm (16.00 inches)

Display

Maximum
resolution

Refresh rate 60 Hz

Operating angle 0° (closed) to 140°

Viewing angles

Horizontal ±55° (WLED) minimum

Vertical ±45° (WLED/RGBLED)

1366 x 768 (WLED)
1920 x (3) x 1080 (RGBLED)
1920 x1080 (FHD WLED)

±65° (RGBLED) minimum

±60° (FHD WLED) minimum

minimum

±50° (FHD WLED) minimum

67

Basic Specications

Display

Luminance (with ETED)

Studio XPS
1640

Studio XPS
1645/1647

68

300 cd/m2 (typical)
250 cd/m2 (minimum)
(WLED/RGBLED)

300 cd/m2 (typical)
270 cd/m2 (minimum)
(FHD WLED)

300 cd/m2 (typical)
250 cd/m2 (minimum)
(WLED/RGBLED)

300 cd/m2 (typical)
270 cd/m2 (minimum)
(FHD WLED)

Display

Pixel pitch 0.2588 mm (WLED)

0.1840 mm (RGBLED)

0.1792 mm (FHD WLED)

Controls brightness can be

controlled through
keyboard shortcuts (see
the

Dell Technology Guide

for more information)

Keyboard (backlit)

Number of keys 86 (U.S. and Canada); 87

(Europe);
90 (Japan)

Layout QWERTY/AZERTY/Kanji

Basic Specications

Camera

Pixel 2.0 megapixel

Video resolution

Studio XPS 1640 320 x 240 ~1600 x 1200

(640 x 480 at 30 fps)

Studio XPS
1645/1647

Diagonal viewing
angle

X/Y position
resolution (graphics
table mode)

Size

Width 61.9 mm (2.43 inches)

Height 39.04 mm (1.53 inches)

320 x 240 ~ 1600 x 1200
(1280 x 720 at 30 fps)

66°

240 cpi

sensor‑active area

rectangle

Battery

Type 6‑cell/9‑cell “smart”

lithium ion

Depth 52.3 mm (2.06 inches)

(6/9‑cell)

Height 21.95 mm (0.86 inches)

(6‑cell)

41.54 mm (1.63 inches)
(9‑cell)

Width 204.1 mm (8.03 inches)

(6‑cell)

292.7 mm (11.52 inches)
(9‑cell)

Weight 0.33 kg (0.7 lb) (6‑cell)

0.48 kg (1.06 lb) (9‑cell)

Voltage 11.1 VDC

Charge time
(approximate)

4 hours (when the
computer is turned off)

69

Basic Specications

Battery

Operating time battery operating time

varies depending on
operating conditions
and can be significantly
reduced under certain
power‑intensive
conditions.

see the

Dell Technology

Guide

for more

information.

Life span
(approximate)

Temperature range

Operating 0° to 35°C (32° to 95°F)

Storage –40° to 65°C (–40° to

Coin‑cell battery CR‑2032

300 discharge/charge
cycles

149°F)

70

AC Adapter

Input voltage 100–240 VAC

Input current
(maximum)

Input
frequency

Output power 65 W, 90 W, or 130 W

Output current

65 W 3.34 A (continuous)

90 W 4.62 A (continuous)

130 W 6.70 A (continuous)

Rated output
voltage

1.5 A

50–60 Hz

19.5 VDC

Basic Specications

AC Adapter

Dimensions

65 W

Height 15 mm (0.59 inches)

Width 66 mm (2.6 inches)

Depth 127 mm (5.0 inches)

90 W

Height 16 mm (0.62 inches)

Width 70 mm (2.75 inches)

Depth 147 mm (5.7 inches)

130 W

Height 76.2 mm (3.0 inches)

Width 25.4 mm (1.0 inch)

Depth 154.7 mm (6.09 inches)

AC Adapter

Weight (without AC power cord)

65 W 0.26 kg (0.6 lb)

90 W 0.345 kg (0.76 lb)

130 W 0.52 kg (1.14 lb)

Temperature range

Operating 0° to 40°C (32° to 104°F)

Storage –40° to 70°C (–40° to 158°F)

Physical

Height 24.09 mm to 33.95 mm

(0.94 inches to 1.33 inches)

Width 384.9 mm (15.15 inches)

Depth 254.59 mm (10.02 inches)

Weight (with
6‑cell battery)

Configurable to less than

2.94 kg (6.5 lb)

71

Basic Specications

Computer Environment

Temperature range

Operating 0° to 35°C (32° to 95°F)

Storage –40° to 65°C (–40° to

149°F)

Relative humidity (maximum)

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Maximum vibration (using a random‑vibration
spectrum that simulates user environment)

Operating 0.66 GRMS

Storage 1.3 GRMS

72

Computer Environment

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2‑ms half‑sine pulse; for
non‑operating — measured with hard drive
in head‑parked position and a 2‑ms half‑sine
pulse)

Operating 110 G

Storage 163 G

Altitude (maximum)

Operating

–

15.2 to 3048 m

(–50 to 10,000 ft)

Storage

–

15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne
contaminant level

G2 or lower as defined
by ISA‑S71.04‑1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

73

Index

A

AC adapter

size and weight 71

airflow, allowing 5

B

Bluetooth wireless technology 14

C

CDs, playing and creating 28

chipset 64

computer capabilities 28

computer, setting up 5

connect(ing)

to the Internet 9

Contacting Dell 58

customer service 53

74

D

damage, avoiding 5

DellConnect 53

Dell Diagnostics 41

Dell Support Center 37

device status lights 14

Diagnostic Checklist 57

disc drive

supported disc sizes 26

discs

ejecting 26

using 26

DisplayPort connector 21

drivers and downloads 61

DVDs, playing and creating 28

Index

E

email addresses

for technical support 54

F

facial recognition 22

finding more information 60

FTP login, anonymous 54

H

hardware problems

diagnosing 40

Hardware Troubleshooter 40

help

getting assistance and support 52

I

Internet connection 9

ISP

Internet Service Provider 9

M

memory support 63

my dell downloads 38

N

network connection

fixing 32

O

order status 55

P

power problems, solving 33

power strips, using 6

problems, solving 31

75

Index

processor 62

products

information and purchasing 55

R

resources, finding more 60

restoring factory image 50

S

setup, before you begin 5

shipping products

for return or repair 56

software features 28

software problems 34

solving problems 31

specifications 62

support email addresses 54

support sites

worldwide 54

76

System Messages 38

system recovery media 8

T

technical support 53

U

USB PowerShare 18

V

ventilation, ensuring 5

W

warranty returns 56

Windows

Program Compatibility Wizard 35

setup 8

wired network

network cable, connecting 6

wireless network connection 10

Printed in China.

Printed on recycled paper.

www.dell.com | support.dell.com