Dell 150D, 1N016 User Manual

Dell™ SmartStep™ 150D

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HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

For a complete list of abbreviations and acronyms, see the Tell Me How help
file. To access help files, see page 22.

____________________

Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, SmartStep, Dimension, Inspiron, Latitude,

OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation;
Intel is a registered trademark and Celeron is a trademark of Intel Corporation; Microsoft and
Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.

February 2002 P/N 1N016 Rev. A00

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Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer

Ergonomic Computing Habits

When Working Inside Your Computer

Protecting Against Electrostatic Discharge

1 Setting Up

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 14

Parallel Printer

USB Printer

Installing the Printer Driver

. . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . 10

. . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . 16

Transferring Information to a New Computer

Setting Up a Home and Office Network

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 18

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing Help Files

Power Problems

Start-Up Error Messages

Video and Monitor Problems

If the screen is blank

If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . 17

. . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . 24

Contents 3

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 25

If your computer has speakers, use this section
to solve speaker problems

. . . . . . . . . . . . . . . . . . . 25

Printer Problems

If you cannot print to a parallel port printer

If you cannot print to a USB printer

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . 27

. . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . 28

Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29

Mouse Problems

Keyboard Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . . . 31

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 31

If you cannot save a file to a floppy disk

. . . . . . . . . . . . 31

If you cannot play a music CD or install
a program from a CD

If you have a hard drive problem

Network Problems

Microsoft

®

Windows® Error Messages . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . 33

General Program Problems . . . . . . . . . . . . . . . . . . . . 35

A program crashes

A program stops responding

A program error causes the system to lock up

A solid blue screen appears

. . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . 35

. . . . . . . . . 35

. . . . . . . . . . . . . . . . . . 36

A program is designed for an earlier
Windows operating system

. . . . . . . . . . . . . . . . . . . 36

4 Contents

Internet Connection Problems

. . . . . . . . . . . . . . . . . . 36

If you have a problem with your Internet connection

E-Mail Problems

Resolving Other Technical Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . 37

. . . . . . 36

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the Windows XP Device Driver Rollback

. . . . . . . . . 39

Resolving Software and Hardware Incompatibilities

Using System Restore

Creating a Restore Point

Restoring the Computer to an Earlier Operating State

Undoing the Last System Restore

Reinstalling Windows XP

3 Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . 48

Removing the Computer Cover

Rotating the Power Supply

Looking Inside Your Computer

System Board

Adding a 3.5-Inch Drive

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Removing Cards

. . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . 42

. . . . . . 43

. . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . . . 68

Adding Memory

Replacing the Computer Cover

4 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Standard Settings

Viewing Settings

System Setup Program Screens

. . . . . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . 79

Contents 5

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 80

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . 81

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . 84

Contact Numbers and Addresses

Returning Items for Warranty Repair or Credit

. . . . . . . . . . . . 82

. . . . . 83

. . . . . . 83

. . . . . . . . . . . . . . . . 84

. . . . . . . . . 99

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 99

FCC Notices (U.S. Only)

Battery Disposal

NOM Information (Mexico Only)

. . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . 104

Limited Warranties and Return Policy . . . . . . . . . . . . . . 105

90-Day Limited Warranty (United States Only)

. . . . . . . . 105

One-Year Limited Warranty (United States
and Canada Only)

"Total Satisfaction" Return Policy (United States Only)

. . . . . . . . . . . . . . . . . . . . . . . 107

. . . . . 110

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

6 Contents

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Use the following safety guidelines to protect yourself and your computer.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)

(including the computer cover, filler brackets, front-panel inserts,
and so on) removed or opened.

• To help avoid damaging your computer, be sure that the voltage

selection switch is set to match the AC power available at your
location:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

NOTE: The voltage selection switch must be set to the 115V position

even though the AC supply in Japan is 100 V.

– 230 V/50 Hz in most of Europe, the Middle East, and the Far East

11 5 V

Also be sure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.

• To avoid shorting out your computer when disconnecting a network

cable, first unplug the cable from the network adapter on the back of
your computer, and then from the network jack. When reconnecting a
network cable to your computer, first plug the cable into the network
jack, and then into the network adapter.

• To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a
non-USB device from the computer.

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Safety Instructions 7

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• To help prevent electric shock, plug the computer and device power

cables into properly grounded power sources. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not
use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a 3-wire cable with properly grounded
plugs.

• To help protect your computer from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner,
or uninterruptible power supply.

• Be sure that nothing rests on your computer’s cables and that the

cables are not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer gets

wet, contact Dell (see page 84).

• Do not push any objects into the openings of your computer. Doing so

can cause fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not

block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.

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8 Safety Instructions

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Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in

injury.

CAUTION: Viewing the monitor screen for extended periods of

time may result in eye strain.

For comfort and efficiency, observe the following ergonomic guidelines
when setting up and using your computer:

• Position your computer so that the monitor and keyboard are directly

in front of you as you work. Special shelves are available (from Dell and
other sources) to help you correctly position your keyboard.

• Set the monitor at a comfortable viewing distance (usually 510 to 610

millimeters [20 to 24 inches] from your eyes).

• Make sure the monitor screen is at eye level or slightly lower when you

are sitting in front of the monitor.

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• Adjust the tilt of the monitor, its contrast and brightness settings, and

the lighting around you (such as overhead lights, desk lamps, and the
curtains or blinds on nearby windows) to minimize reflections and
glare on the monitor screen.

• Use a chair that provides good lower back support.

• Keep your forearms horizontal with your wrists in a neutral,

comfortable position while using the keyboard or mouse.

• Always leave space to rest your hands while using the keyboard or

mouse.

• Let your upper arms hang naturally at your sides.

• Sit erect with your feet resting on the floor and your thighs level.

• When sitting, make sure the weight of your legs is on your feet and not

on the front of your chair seat. Adjust your chair’s height or use a
footrest, if necessary, to maintain proper posture.

• Vary your work activities. Try to organize your work so that you do not

have to type for extended periods of time. When you stop typing, try
to do things that use both hands.

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Safety Instructions 9

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monitor screen at or
below eye level

wrists relaxed
and flat

computer positioned
directly in front of
user

arms at desk
level

feet flat on the
floor

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When Working Inside Your Computer

As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not attempt to service the computer yourself,

except as explained in this guide and elsewhere in Dell
documentation. Always follow installation and service
instructions closely.

Perform an orderly computer shutdown using the operating system

1

menu (see page 18).

2 Turn off your computer and any devices.

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3 Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.

4 Disconnect any devices connected to the computer, including the

monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.

5 Disconnect the power cable to your computer, and then press the

power button to ground the system board.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector, not on the cable

itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.

• Handle components and cards with care. Don’t touch the components

on a card. Hold a card by its edges or by its metal bracket.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.

You can also take the following steps to prevent static damage:

• Do not remove items from their antistatic packing material until you

are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

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Safety Instructions 11

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SECTION 1

Connecting a Printer

Transferring Information to a New Computer

Setting Up a Home and Office Network

Turning Off the Computer

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See the documentation that came with the printer for any recommended
preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.

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Parallel Printer

Follow the instructions that came with the parallel printer to connect it to
the computer. If no information is provided, then follow the instructions in
this section.

1 Turn off the computer (see page 18).

NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or

less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.

Attach the parallel printer cable to the parallel connector on the

2

computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.

14 Setting Up

screws (2)

parallel connector
on computer

parallel connector
on printer

parallel printer
cable

notches (2)

3 Turn on the printer and then turn on the computer. If the Add New

clips (2)

Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary (see "Installing the Printer Driver"

on this page).

USB Printer

Follow the instructions that came with the USB printer to connect it to the
computer. If no information is provided, then follow the instructions in this
section.

Install the printer driver if necessary (see the following section).

1

2 Attach the USB printer cable to the USB connector on the computer

and the printer. The USB connectors only fit one way.

HINT: You can connect

USB devices while the
computer is turned on.

Setting Up 15

HINT: Your computer has

four USB connectors on
the back panel (see
page 48).

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USB connector
on computer

USB printer
cable

USB connector
on printer

Installing the Printer Driver

Follow the instructions that came with the printer to install printer drivers.
If no information was provided with the printer, then refer to the following
instructions.

16 Setting Up

If you need to install a printer driver, insert the printer installation CD into
the CD drive. Then follow the prompts on the screen using the instructions
that came with the printer.

If your printer installation CD does not automatically run, click the Start

®

button on the Microsoft

x:\setup.exe (where x is the letter of your CD drive [usually drive D]).

Windows® desktop, click Run, and type

Then click OK and follow the prompts on your screen. If your printer
installation CD still does not run, check the documentation that came with
your printer for instructions on how to start the printer installation CD.

If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 78) and ensure that the
parallel port is set to operate in bidirectional mode.

To check if your printer driver is installed on a computer running the
Windows XP operating system, click the Start button, click Control Panel,
click Printers and Other Hardware, and then click View installed printers
or fax printers. If your printer is listed in the Printers window, the printer is
ready to use.

Windows XP provides a Files and Settings Transfer Wizard to move data,
such as e-mails, window sizes, toolbar settings, and Internet bookmarks,
from one computer to another. First you collect the data from the source
computer, and then you import the data to the new computer.

If the source computer uses another Windows operating system, the wizard
can be launched from the Windows XP operating system CD or from a
floppy disk created on the Windows XP computer. You may transfer the
data to the new computer over a network or serial connection, or you may
store it on a removable medium, such as a floppy disk, a Zip disk, or a
writable CD.

1 Click the Start button, point to All Programs—> Accessories—>

System Tools, and then click Files and Settings Transfer Wizard.

2 On the welcome screen, click Next.

3 On the Which computer is this? screen, select New Computer, and

then click Next.

4 Follow the instructions on the screen.

Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.

1 Click the Start button, point to All Programs—>

Accessories—> Communications, and then click Network Setup
Wizard.

2 On the welcome screen, click Next.

HINT: The CD that you

need to place in your CD
drive is titled Operating
System.

Setting Up 17

3 Click checklist for creating a network.

HINT: Selecting the

connection method This
computer connects
directly to the Internet

enables the integrated
firewall provided with
Windows XP.

HINT: If you are having

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difficulty turning off your
computer, see "General
Program Problems" on
page 35.

Complete the checklist and required preparations, and then return to

4

the Network Setup Wizard.

5 Follow the instructions on the screen.

NOTICE: To prevent data loss, you must turn off your computer through the

Start menu rather than by pressing the power button.

Save and close any open files and exit any open programs.

1

2 Click the Start button and then click Turn off Computer.

3 Click Tur n o f f.

The computer automatically turns off after the shutdown process
finishes.

4 Turn off your monitor and any other devices connected to power.

18 Setting Up

SECTION 2

Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems
Drive Problems
Network Problems
Microsoft
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Windows XP

®

Windows® Error Messages

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Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.

See page 22.

Get technical assistance from
Dell. See page 84.

See page 23.

20 Solving Problems

See page 23.

See page 25.

See page 27.

See page 29.

See page 30.

See page 31.

See page 31.

See page 33.

See page 28.

See page 34.

See page 35.

See page 37.

See page 36.

See page 37.

Solving Problems 21

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HINT: See the Tell M e

How help file for

information on the
standby mode.

TO ACCESS THE Tell Me How HELP FILE

Microsoft® Windows® XP

1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User’s guides.
3 Click Tell Me How.

TO ACCESS HELP IN WINDOWS XP

1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click the arrow

icon.

3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.

CHECK THE POWER LIGHT— When the power light is lit or blinking, the

computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

22 Solving Problems

CHECK THE POWER CABLE CONNECTION— Be sure that the power cable is

firmly inserted into the electrical outlet and the computer power connector.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—

Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the

computer and monitor power cables to determine if the power cable is defective.

CHECK FOR INTERFERENCE— Electrical appliances on the same circuit or

operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.

CHECK THE POWER PROPERTIES— See the Tell Me How help file or search

for the keyword standby in the Help and Support Center. To access help files, see
page 22.

OPERATING SYSTEM NOT FOUND— Call Dell for technical assistance (see

page 84).

INSERT BOOTABLE MEDIA— The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR— There is a floppy disk in the floppy drive.

Remove the floppy disk and restart the computer.

If the screen is blank

CHECK THE VIDEO CABLE CONNECTION— Check for bent pins (most video

cable connectors have missing pins, but not bent pins). Ensure that the video
cable is connected as shown on the START HERE sheet for your computer.

PRESS THE MONITOR POWER BUTTON— Be sure that you firmly pressed the

monitor power button.

HINT: See the

documentation that came
with your monitor for
fault indications and
troubleshooting
procedures specific to
your monitor.

Solving Problems 23

CHECK THE POWER LIGHT— When the power light is lit or blinking, the

monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the

computer and monitor power cables to determine if the power cable is defective.

www.dell.com | support.dell.com

TEST THE VIDEO EX TENS ION CABLE (IF USED)—If you are using a video

extension cable and removing the cable solves the problem, the cable is defective.

TEST THE MONITOR— If another monitor is available, connect it to the

computer.

CHECK THE BACK PANEL LIGHTS— If all four lights below the serial

connector are not green, call Dell for technical assistance (see page 84).

CHECK THE POWER PROPERTIES— See the Tell Me How help file or search

for the keyword standby in the Help and Support Center. To access help files, see
page 22.

If the screen is difficult to read

ADJUST THE CONTRAST AND BRIGHTNESS— See the documentation that

came with your monitor for instructions on adjusting the contrast and brightness.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR— If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft)
away from the monitor.

24 Solving Problems

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES— Fans,

fluorescent lights, halogen lamps, and other electrical devices can cause the
screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION— Eliminate

sunlight glare, which can cause poor picture quality.

DEGAUSS (DEMAGNETIZE) THE MONITOR— See the documentation that

came with your monitor.

RUN THE MONITOR SELF-TEST— See the documentation that came with

your monitor.

RESTORE THE RECOMMENDED SETTINGS— Restore the original resolution

and refresh rate settings. See the Tell Me How help file for instructions. To access
help files, see page 22.

CHECK FOR ADDITIONAL ADJUSTMENTS— See the documentation that

came with your monitor for any additional adjustments that your monitor may
require.

ADJUST THE WINDOWS DISPLAY SETTINGS

1 Click the Start button, and then click Control Panel.
2 Click Appearance and Themes.
3 Click Display, and then click the Settings tab.
4 Try different settings for Screen resolution and Color quality.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

If your computer has speakers, use this section to solve speaker
problems

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED

ON— See the setup diagram supplied with the speakers.

HINT: The volume

control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or off.

Solving Problems 25

ADJUST THE SPEAKER CONTROLS— Adjust the volume, bass, or treble

controls to eliminate distortion.

VERIFY THE SPEAKER CABLE CONNECTIONS— Ensure that the speakers

are connected as shown on the START HERE sheet for your computer and the
setup diagram supplied with the speakers.

ADJUST THE WINDOWS VOLUME CONTROL— Click the speaker icon in the

lower-right corner of your screen. Be sure that the volume is turned up and that
the sound is not muted.

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MOVE THE SUBWOOFER AWAY FROM THE MONITOR— If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft)
away from the monitor.

RUN THE SPEAKER DIAGNOSTICS— Some speaker systems have self-

contained diagnostics. See the speaker documentation for diagnostics
instructions.

ELIMINATE POSSIBLE INTERFERENCE— Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

REINSTALL THE SOUND (AUDIO) DRIVER— See page 38.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

26 Solving Problems

If you cannot print to a parallel port printer

VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connected as described on page 14.

ENSURE THAT THE PRINTER IS TURNED ON— See the documentation

supplied with the printer.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click

the printer icon.

5 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is LPT1 (Printer Port).

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

REINSTALL THE PRINTER DRIVER— See page 16.

HINT: If you need

technical assistance for
your printer, call the
printer’s manufacturer
(see the documentation
that came with the printer
for the correct phone
number). Dell does not
cover the printer’s
warranty.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

Solving Problems 27

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If you cannot print to a USB printer

VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connected as described on page 15.

ENSURE THAT THE PRINTER IS TURNED ON— See the documentation

supplied with the printer.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click

the printer name.

5 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is USB.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

REINSTALL THE PRINTER DRIVER— See page 16.

HINT: If you need

technical assistance for
your scanner, call the
scanner’s manufacturer
(see the documentation
that came with the
scanner for the correct
phone number). Dell does
not cover the scanner’s
warranty.

28 Solving Problems

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

CHECK THE POWER CABLE CONNECTION— Ensure that the scanner power

cable is firmly connected to a working electrical power source and that the
scanner is turned on.

CHECK THE SCANNER CABLE CONNECTION— Ensure that the scanner

cable is firmly connected to the computer and to the scanner.

UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a

locking tab or button.

REINSTALL THE SCANNER DRIVER— Reinstall the scanner driver. See the

scanner documentation for instructions.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

CHECK THE CONNECTION— Verify that the telephone line is connected to the

green connector on the modem. (The green line-in connector has either a LINE
IN label or a connector-shaped icon next to it.) Make sure you hear a click when
you insert the telephone line connector.

CHECK THE TELEPHONE JACK— Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If

you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.

HINT: Connect the

modem to an analog
telephone jack only. The
modem does not operate
while it is connected to a
digital telephone network.

CHECK THE TELEPHONE LINE— Try using a different telephone line. If you

are using a line that is 3 m (10 ft) or more in length, try a shorter one.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS

1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to

verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

Solving Problems 29

BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SER VICE

PROVIDER— Contact an Internet service provider to subscribe.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

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IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE

COMPUTER, RECONNECT THE MOUSE CABLE

1 Press <Ctrl><Esc> to display the Start menu.
2 Ty p e u, press the keyboard arrow keys to highlight Shut down or Turn O ff , and

then press <Enter>.

3 After the computer turns off, reconnect the mouse cable as shown on the

START HERE sheet for your computer.

4 Start the computer.

IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER,

REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE
CABLE— If the mouse is connected after the power is turned on, the mouse will

appear to be nonfunctional. To make the mouse function properly:

1 While your computer is on, remove the power cable from the back of the

computer.

2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not
restore mouse functionality.

CHECK THE MOUSE SETTINGS

1 Click the Start button, click Control Panel, and then click Printers and Other

Hardware.

2 Click Mouse.
3 Try adjusting the settings.

30 Solving Problems

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

RECONNECT THE KEYBOARD CABLE— Shut down the computer (see

page 18), reconnect the keyboard cable as shown on the
your computer, and then restart the computer.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

START HERE sheet for

If you cannot save a file to a floppy disk

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Click the Start

button, and then click My Computer. If the floppy drive is not listed, perform a
full scan with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER FLOPPY DISK— Insert another floppy

disk to eliminate the possibility that the original floppy disk is defective.

Solving Problems 31

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HINT: High-speed CD

drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.

CANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is

not full or write-protected (locked). See the following illustration.

back of floppy disk

write-protected

not write­protected

If you cannot play a music CD or install a program from a CD

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Click the speaker

icon in the lower-right corner of your screen. If the CD drive is not listed, perform
a full scan with your antivirus software to check for and remove viruses. Viruses
can sometimes prevent Windows from recognizing the drive.

32 Solving Problems

TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the

possibility that the original CD is defective.

CLEAN THE DISC— See the Tell Me How help file for instructions. To access

help files, see page 22.

ADJUST THE WINDOWS VOLUME CONTROL— Click the speaker icon in the

lower-right corner of your screen. Be sure that the volume is turned up and that
the sound is not muted.

CHECK THE SPEAKERS AND SUBWOOFER— See page 25.

If you have a hard drive problem

RUN SCAND ISK

1 Click the Start button, and then click My Computer.
2 Right-click on the drive letter (local disk) that you want to scan for errors, and

then click Properties.

3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

CHECK THE NETWORK CABLE CONNECTOR— Ensure that the network

cable connector is firmly connected to the connector on the computer and the
network wall jack as shown on the

START HERE sheet for your computer.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER— A

green light indicates a 10-Mbps network connection, and an orange light
indicates a 100-Mbps network connection. The light blinks amber when there is
any network traffic. If the light is dark, try replacing the network cable.

RESTART THE COMPUTER— Try to log on to the network again.

CONTACT YOUR NETWORK ADMINISTRATOR— Verify that your network

settings are correct and that the network is functioning.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

Solving Problems 33

® ®

x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY— Insert a disk into

the drive and try again.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? “ < > |— Do not use these characters in

filenames.

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NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND

TRY AGAIN— You have too many programs open. Close all windows and open

the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, try running the program that you
want to use first.

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION

DRIVE— The file that you are trying to copy is too large to fit on the disk. Try

copying the file to a blank disk or use a larger-capacity disk.

A REQUIRED .DLL FILE WAS NOT FOUND— The program that you are

trying to open is missing an essential file. To remove and then reinstall the
program:

1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.

34 Solving Problems

A program crashes

SEE THE SOFTWARE DOCUMENTATION— Many software manufacturers

maintain websites with information that may help you to solve the problem.

A program stops responding

END THE PROGRAM

1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer

responding.

3 Click the End Task button.

A program error causes the system to lock up

TURN THE COMPUTER OFF— If your computer locks up and you are unable to

get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform a Microsoft Windows shutdown.

HINT: ScanDisk may

run when you restart the
computer. Follow the
instructions on the screen.

Solving Problems 35

HINT: ScanDisk may

run when you restart the
computer. Follow the
instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF— If your computer locks up and you are unable to

get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.

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A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD

Windows XP provides a Program Compatibility Wizard that configures a
program to run in an environment more similar to older Windows operating
system environments.

1 Click the Start button, point to All Programs—> Accessories, and then click

Program Compatibility Wizard.

2 On the welcome screen, click Next.
3 Follow the instructions on the screen.

If you have a problem with your Internet connection

REVIEW "MODEM PROBLEMS"—See page 29.

36 Solving Problems

TURN OFF CALL WAITING (CATCH-PHONE)— See your telephone directory

for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.

1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem

Options.

3 Click to highlight your connection type in the displayed list.
4 Click the Dialing Rules tab, and then click the Edit button.
5 Click to place a checkmark in the To Disable Call Waiting box.
6 Select the disable code from the drop down menu (for example, *70).
7 Click Apply, and then click OK.

BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SER VICE

PROVIDER— Contact an Internet service provider to subscribe.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the

Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.

CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet

service provider for assistance.

GO TO THE DELL | SUPPORT WEBSITE— Go to support.dell.com for help

with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 82 for a description of the hardware and
software support provided by Dell.

Solving Problems 37

www.dell.com | support.dell.com

E-MAIL DELL— Go to support.dell.com, and then click E-Mail Dell in the

Communicate list. Send an e-mail message to Dell about your problem; you can

expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy" on page 82 for a description of the hardware and software support
provided by Dell.

CALL DELL— If you cannot solve your problem using the Dell | Support

website or e-mail service, call Dell for technical assistance (see page 84). See
"Dell Technical Support Policy" on page 82 for a description of the hardware and
software support provided by Dell.

NOTICE: The Dell | Support website, support.dell.com, and the Dell

Res ourceCD provide approved drivers for Dell™ computers. If you install

drivers obtained from other sources, your computer might not work correctly.

A driver is a software program that allows a hardware device controller to
function properly and to communicate with the computer. Sometimes you
can fix a device problem by reinstalling its driver:

1 From the Windows desktop, insert the Dell ResourceCD into the CD

drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go
to step 5.

38 Solving Problems

2 When the ResourceCD Installation program starts, follow the

prompts on the screen.

3 When the InstallShield Wizard Complete window appears, remove

the ResourceCD and click Finish to restart the computer.

4 When you see the Windows desktop, reinsert the ResourceCD into the

CD drive.

5 At the Welcome Dell System Owner screen, click Next.

A message appears that says the ResourceCD is detecting hardware in
your computer.

The drivers that are used by your computer are automatically displayed
in the My Drivers—The ResourceCD has identified these
components in your system window.

6 Click the driver that you want to reinstall and follow the instructions

on the screen.

If a particular driver is not listed, then that driver is not required by
your operating system.

To view other contents on the ResourceCD:

1 Verify that your computer is selected in the System Model list.

2 Verify that your operating system is selected in the Operating System

list.

3 Select the type of device in the Device Type list.

NOTICE: The ResourceCD contains drivers for devices that are not part of

your computer. Only reinstall the specific drivers for hardware included in your
computer. Otherwise, your computer might not work correctly.

Select a topic in the Topic list.

4

If you select Drivers in the Topic list and a particular driver is not
listed, then that driver is not required by your operating system.

HINT: The Res our ceC D

displays drivers only for
hardware that Dell
installed at the time of
purchase. If you installed
any additional hardware,
those drivers may not be
displayed by the
ResourceCD. If those
drivers are not displayed,
exit the ResourceCD
program and refer to the
documentation and
drivers that came with
that product.

Using the Windows XP Device Driver Rollback

The Windows XP Device Driver Rollback can replace a device driver with
the previously installed version if you install a new device driver that causes
system instability. If you cannot reinstall your previous driver with the
Driver Rollback process, then use System Restore (see page 41) to attempt
to return your operating system to its previous operating state before the
new device driver installation:

1 Click the Start button, and then right-click My Computer.

2 Click Properties.

3 Click the Hardware tab, and then click Device Manager.

Solving Problems 39

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4 In the Device Manager window, right-click the device for which the

new driver was installed, and then click Properties.

5 Click the Drivers tab.

6 Click Roll Back Driver.

Windows XP IRQ conflicts occur if a device either is not detected during
the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

1 Click the Start button, and then click Control Panel.

2 Click Performance and Maintenance, and then click System.

3 Click the Hardware tab, and then click the Device Manager button.

4 In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.

5 Double-click any conflicting device listed to bring up the Properties

window so you can determine what needs to be reconfigured or
removed from the Device Manager.

40 Solving Problems

Resolve these conflicts before checking specific devices.

6 Double-click the malfunctioning device type in the Device Manager

list.

7 Double-click the icon for the specific device in the expanded list.

The Properties window appears.

8 Resolve any IRQ conflicts.

If there is an IRQ conflict, the Device status area in the Properties
window reports what cards or devices are sharing the device's IRQ.

You can also use the Windows XP Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help and Support. Type

hardware troubleshooter in the Search field, and then click the arrow

to start the search. Click Hardware Troubleshooter in the Search Results
list. In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer, and then click Next.

Windows XP provides a System Restore feature that allows you to return
your computer to an earlier operating state if changes to the computer’s
hardware or software (including new hardware or program installations), or
other system settings, have left the computer in an undesirable operating
state. You can also undo the last System Restore.

System Restore automatically creates system checkpoints. You can also
manually create your own checkpoints by creating Restore Points. To limit
the amount of hard disk space used, older restore points will be
automatically purged.

If your computer experiences an operating system problem, you can use
System Restore from Safe Mode or Normal Mode to return your computer
to an earlier operating state.

System Restore does not cause you to lose personal files stored in the My
Documents folder, data files, or e-mail messages after restoring the
computer to an earlier time. If you restore the computer to a point before
you installed a program, the program’s data files won’t be lost, but you will
have to reinstall the actual program again.

NOTICE: It is important to make regular backups of your data files. System

Restore does not monitor changes to or recover your data files. If the original
data on the hard disk is accidentally erased or overwritten, or becomes
inaccessible because of a hard disk malfunction, you will need your backup
files to recover the lost or damaged data.

Solving Problems 41

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System Restore is enabled on your new computer. However, if you reinstall
Windows XP with less than 200 MB of free hard-disk space available,
System Restore is automatically disabled. To see if System Restore is
enabled:

1 Click the Start button, and then click Control Panel.

2 Click Performance and Maintenance.

3 Click System.

4 Click the System Restore tab.

5 Make sure that Turn off System Restore is unchecked.

Before proceeding with any System Restore function, Dell recommends that
you thoroughly read Microsoft’s information about using System Restore.
To access this information:

1 Click the Start button, point to All Programs—> Accessories—>

System Tools, and then click System Restore.

2 Click Help in the upper-right corner of the Welcome to System

Restore screen.

Creating a Restore Point

Using the XP System Restore Wizard

42 Solving Problems

In Windows XP you can manually create restore points or you can use the
System Restore Wizard to create the restore points for you. To use the
System Restore Wizard, click the Start button, click Help and Support,
click System Restore, and then follow the instructions on the screen. You
can also create and name a restore point if you are logged on as the
computer administrator or a user with administrator rights.

Manually Creating the Restore Points

1 Click the Start button, point to All Programs—>

Accessories—> System Tools, and then click System Restore.

2 Click Create a restore point.

3 Click Next.

4 Type a name for your new restore point in the Restore point

description field.

The present date and time are automatically added to your restore
point.

5 Click Create.

6 Click OK.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 39). If that is unsuccessful, then use System
Restore.

NOTICE: Before restoring the computer to an earlier time, save and close all

open files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.

Click the Start button, point to All Programs—> Accessories—>

1

System Tools, and then click System Restore.

2 Be sure Restore my computer to an earlier time is selected, and then

click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.

4 Select a restore point, and then click Next.

If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you want to use.

NOTICE: Save and close all open files and close all open programs. Do not

alter, open, or delete any files or programs until the system restoration is
complete.

Click Next.

5

The Restoration Complete screen appears after System Restore
completes collecting data, and then the computer automatically
restarts.

Solving Problems 43

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before undoing the last system restore, save and close all open files

and close all open programs. Do not alter, open, or delete any files or programs
until the system restoration is complete.

Click the Start button, point to All Programs—> System Tools, and

1

then click System Restore.

www.dell.com | support.dell.com

2 Select Undo my last restoration and click Next.

NOTICE: Save and close all open files and close all open programs. Do not

alter, open, or delete any files or programs until the system restoration is
complete.

Click Next.

3

4 The System Restore screen appears, and then the computer

automatically restarts.

5 After the computer restarts, click OK.

Before reinstalling the Windows XP operating system to correct a problem,
try correcting the problem by performing a Windows XP System Restore
(see page 41).

NOTICE: The Operating System CD provides options for reinstalling your

Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, you must disable any

virus protection software installed on your computer before you reinstall
Windows XP.

HINT: The CD that you

need to place in your CD
drive is titled Operating
System.

44 Solving Problems

Insert the Operating System CD into the CD drive.

1

Close any program or utility that may start to run after you insert the
CD into the drive.

2 Turn off the computer (see page 18), and then turn the computer on

again.

3 When the blue DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.

4 Use the arrow keys to select the CD-ROM option, and then press

<Enter>.

5 When the Windows XP Setup screen appears, press <Enter> to

select To set up Windows now.

6 Read the information in the License Agreement window, and then

press <F8> on your keyboard to agree with the license information.

7 If your computer already has Windows XP installed and you want to

recover your current Windows XP data, type R to select the repair
option, and then go to step 16.

If you want to install a new copy of Windows XP, press <Esc> to
select the fresh copy option, and then press <Enter> on the next
screen to select the highlighted partition (recommended). Then follow
the instructions on the screen.

8 The Windows XP Setup screen appears and Windows XP begins to

copy files and install the devices. The computer automatically restarts
multiple times before it requires additional input.

9 When the Welcome to Microsoft screen appears, click the green arrow

icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.

10 When the Regional Settings screen appears, select the settings for

your locale, and then click Next.

11 Enter your name and organization in the Personalize Your Software

screen, and then click Next.

12 If you are reinstalling Windows XP Home Edition, enter a name for

your computer when the Computer Name window appears, and then
click Next.

If you are reinstalling Windows XP Professional, enter a name for your
computer and a password when the Computer Name and
Administrator Password window appears, and then click Next.

Solving Problems 45

www.dell.com | support.dell.com

13 If you have a modem installed, the Modem Dialing Information

screen appears. Enter the requested information, and then click Next.

14 Enter the date, time, and time zone in the Date and Time Settings

window, and then click Next.

15 If you have a network card in your computer, select the appropriate

network settings. If you do not have a network card, you will not see
this option.

Windows XP begins to install its components and configure the
computer. The computer automatically restarts.

16 When the Welcome to Microsoft screen appears, click the green arrow

icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.

17 Remove the CD from the drive.

18 Reinstall the appropriate drivers (see page 38).

19 Reinstall your virus protection software.

46 Solving Problems

SECTION 3

Front and Back View of the Computer

Removing the Computer Cover

Rotating the Power Supply

Looking Inside Your Computer

Adding a 3.5-Inch Drive

Adding Cards

Adding Memory

Replacing the Computer Cover

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CD headphone
connector

CD activity light

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CD volume
control dial

floppy drive light

power button

CD drive eject
button

floppy drive
eject button

hard drive light

CD Activity Light

The CD activity light is on when the computer reads data from the CD
drive.

CD Drive Eject Button

Press this button to eject your CD from the CD drive.

48 Adding Parts

Floppy Drive Eject Button

Press this button to eject a disk from the floppy drive.

Hard-Drive Light

The hard-drive light is on when the computer reads data from or writes data
to your hard drive.

Power Button

Press the power button to turn on the computer.

NOTICE: To turn off your computer, perform a Windows® shutdown rather

than pressing the power button. Otherwise, you may lose data.

Floppy Drive Light

The floppy drive light is on when the computer reads data from or writes
data to the floppy drive.

CD Volume Control Dial

Move the dial to adjust the volume of your audio CD.

CD Headphone Connector

Use the CD headphone connector to attach headphones to the CD drive.
Your headphones won’t work if the CD drive is operating in digital mode. To
disable digital mode:

1 Click Control Panel, and then double-click Sounds and Audio

Devices.

2 Click the Hardware tab.

3 Double-click the name of your CD drive.

4 Click the Properties tab.

5 Uncheck the Enable digital CD audio for this CD-ROM device box.

Adding Parts 49

voltage selection switch

serial connector

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parallel connector

video connector

keyboard connector

USB connectors

microphone connector

line-out connector

line-in connector

power connector

diagnostic lights

mouse connector

Power Connector

Plug one end of your computer power cable into the power connector, and
plug the other end into an electrical outlet.

Diagnostic Lights

These lights display codes that help you troubleshoot a problem with the
computer.

Mouse Connector

Plug a standard mouse into the green mouse connector. If you have a USB
mouse, plug it into a USB connector.

50 Adding Parts

Line-In Connector

Use the blue line-in connector (available on computers with integrated
sound) to attach a record/playback device such as a cassette player, CD
player, or VCR.

On computers with a sound card, the line-in connector is on the card.

Line-Out Connector

Use the green line-out connector (available on computers with integrated
sound) to attach headphones and most speakers with integrated amplifiers.

On computers with a sound card, the line-out connector is on the card.

Microphone Connector

Use the pink microphone connector (available on computers with
integrated sound) to attach a personal computer microphone for voice or
musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

USB Connectors

Connect USB devices, such as USB digital cameras, gaming controllers, and
scanners to these connectors.

Keyboard Connector

If you have a standard keyboard, plug the keyboard into the purple keyboard
connector. If you have a USB keyboard, plug it into a USB connector.

Video Connector

Plug the cable from your monitor into the blue video connector.

Parallel Connector

Connect a parallel device, such as a printer, to the parallel connector. If you
have a USB printer, plug it into a USB connector.

Serial Connector

Connect a serial device, like a handheld device, to the serial connector.

Voltage-Selection Switch

See "Safety Instructions" on page 7 for voltage setting information.

HINT: If you attach a

USB device that was not
included in your original
computer order, you may
need to install a specific
driver to make the device
work. Check the
documentation that came
with the device or contact
the USB device
manufacturer for more
information.

Adding Parts 51

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CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

1

Shut down the computer (see page 18).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Face the front of the computer. Place your left hand on the left side of

the computer. Push back the release latch at the top-back edge of the
computer to release the computer cover into your left hand.

computer cover

release latch

52 Adding Parts

CAUTION: Keep your hands clear of the metal edges on the

computer.

5

Lift the cover out from the curved hinge at the bottom of the
computer.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

To access components on the system board or to add parts to the computer,
you must rotate the power supply out of the way:

1 Shut down the computer (see page 18).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

3

Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.

4 Remove the computer cover (see page 52).

Adding Parts 53

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5 Lay the computer on its side as shown in the following illustration.

Press the release latch while lifting the power supply. Rotate the power
supply out of the computer while keeping the drive power cables clear.

power supply

release latch

drive power cables

54 Adding Parts

When you rotate the power supply back into the computer, gently lift the
and hold the drive cables out of the way. Rotate the power supply into
position until its release latch clicks. Lay the drive power cables along the
top of the latch.

power supply

drive power cables

Adding Parts 55

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

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release latch and
padlock ring

I/O panel

drive bay

drive bay

hard drive

power supply

AC power receptacle

56 Adding Parts

System Board

In the illustration, the text in parentheses indicates how items are identified
on the system board.

serial
connector (SER)

parallel
connector (PAR)

video
connector (VID)

diagnostic lights
(DIAG LED)

keyboard/mouse
connectors (KEYBD
MOUSE)

USB connectors
(USB 01, USB 23)

microphone, line-out,
line-in (AUDIO)

modem TAD
connector (MODEM)

CD audio
connector (CD IN)

PCI card connectors
(PCI1, PCI2,
PCI3, PCI4) page 65

fan connector
(FAN)

power indicator (AUX PWR)

microprocessor socket
(MICROPROCESSOR)

DIMM sockets
(DIMM_A, DIMM_B)
page 69

power input
connector (POWER)

floppy drive
interface connector
(DSKT)

primary IDE channel
connector (IDE 1)
page 58

secondary IDE channel
connector (IDE 2)
page 58

control panel
connector (FRONT
PAN EL)

speaker (SPEAKER)

battery socket
(BATTERY) page 81

password jumper
(PSWD) page 80

Adding Parts 57

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CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive:

1 Shut down the computer (see page 18).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

3

Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.

4 Remove the computer cover (see page 52).

5 While facing the front of the computer, press the front-panel release

tab on the top of the computer.

58 Adding Parts

Swing the front panel away from the computer, disengage the two

f

retaining hooks on the front panel, and carefully pull it away from the
computer.

ront-panel release tab

retaining hooks

Adding Parts 59

6 Remove the front-panel insert.

From the back of the front panel, press the release tab to the side.
Then rotate the insert toward you, and remove it from the front panel.

insert

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tabs (2)

release tab

7 Rotate the power supply (see page 53).

60 Adding Parts

8 Remove the metal drive bay plate covering the bay.

Using a screwdriver, pop out the metal plate from the left or right side
of the computer.

drive bay plate

Adding Parts 61

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f

9 Remove the extra rails from the front of the computer frame (see the

illustration below).

Install the rail marked "L" on the left side of the drive and the rail
marked "R" on the right side of the drive.

ront of computer

left rail

right rail

10 Slide the drive assembly into the drive bay.

NOTICE: Dell does not recommend routing cables over cards because the

cables can restrict airflow, cause cooling problems, and interfere with
removing and replacing the computer cover. If you must route cables over
cards, be extremely cautious when removing and replacing the computer cover.

If you are installing a controller card, configure and install it in a

11

connector slot now (see page 65 for instructions).

Install the card as close as you can to the drive cage.

62 Adding Parts

12 Connect a power cable to the drive.

power cable from
power supply

NOTICE: When you attach the extra connector to the new drive in the

following step, match the colored strip on the cable with pin 1 on the drive.

If you didn’t install a controller card in step 11, remove the tape from

13

the wide cable connector and reattach the connector to the original
drive. Then locate the extra connector on the cable and attach it to the
new drive. Be sure that the wide cable is properly connected to the
IDE connector on the system board.

Adding Parts 63

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If you installed a controller card in step 11, attach the other end of the
interface cable to the controller card rather than to the system board.

pin 1

cable

14 Replace the front panel.

Fit the front panel’s two retaining hooks into their corresponding slots
on the computer (see page 59). Then, rotate the front panel toward
the computer until the front panel latches into position.

15 Make sure that no cable connections were loosened during the

procedure. Arrange cables so that they will not interfere with replacing
the power supply and computer cover.

64 Adding Parts

16 Rotate the power supply back into place (see page 55).

17 Replace the computer cover (see page 71).

18 Plug your computer and devices into their electrical outlets, and turn

them on.

19 See the drive’s documentation for instructions on installing any

software required for drive operation.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

To install a card:

1 Shut down the computer (see page 18).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

3

Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.

4 Remove the computer cover (see page 52).

5 Rotate the power supply (see page 53).

6 Unscrew and remove the filler bracket for the card slot you want to use.

filler bracket

Adding Parts 65

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7 Align the cutout on the bottom of the card with the crossbar in the

system board connector. Gently rock the card into the connector until
it is fully seated.

If the card is full-length, insert the front end of the card into the
corresponding card guide at the front of the computer as you insert the
card into its connector.

card

card cutout

66 Adding Parts

card connector
on system board

crossbar

Make sure that the card is fully seated and that its bracket is within the
card slot.

fully seated not fully seated

bracket within slot

bracket caught
outside of slot

8 Secure the bracket on the end of the card with the screw you removed

in step 6.

9 Connect any cables required for the card as described in the card

documentation.

10 Rotate the power supply back into place (see page 55).

11 Replace the computer cover (see page 71).

12 Plug your computer and devices into their electrical outlets, and turn

them on.

13 Install any drivers required for the card as described in the card

documentation.

Adding Parts 67

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Removing Cards

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

Shut down the computer (see page 18).

1

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer cover (see page 52).

5 Rotate the power supply (see page 53).

6 Disconnect any cables connected to the card.

7 Remove the screw from the card bracket.

8 Grasp the card by its top corners, and lift it from the system board.

9 If you are removing the card permanently, reinstall a filler bracket.

68 Adding Parts

10 Rotate the power supply back into place (see page 55).

11 Replace the computer cover (see page 71).

12 Plug your computer and devices into their electrical outlets, and turn

them on.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

You can increase your computer memory by installing memory modules on
the system board. See page 74 for information on the type of memory
supported by your computer.

1 Shut down the computer (see page 18).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

3

Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.

4 Open the computer cover (see page 52).

5 Rotate the power supply (see page 53).

6 If necessary, remove a memory module:

a Press out the securing clip at each end of the memory connector.

b Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back
and forth to remove it from the connector.

HINT: Memory

purchased from Dell is
covered under your
computer warranty.

Adding Parts 69

7 To insert a module, press out the securing clip at each end of the

memory module

connector

memory connector.

memory connectors
on system board

securing clips (2)

notches (2)

www.dell.com | support.dell.com

cutouts (2)

step 7

step 8

step 9

8 Align the notches on the bottom of the module with the crossbars in

the connector.

NOTICE: To avoid breaking the memory module, do not press near the middle

of the module.

9

Insert the module straight down into the connector, making sure that
it fits into the vertical guides at each end of the connector.

Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.

70 Adding Parts

10 Rotate the power supply back into place (see page 55).

11 Replace the computer cover (see the following section).

1 Rotate the power supply back into place (see page 55).

2 Check all cable connections, especially those that might have come

loose during your work. Fold cables and unused connectors out of the
way so that they do not catch on the computer cover or interfere with
airflow inside the computer.

3 Check to see that no tools or extra parts (including screws) are left

inside the computer.

4 Place the computer upright with the front facing you. Align the

computer cover so its bottom hooks fit in the computer’s curved
hinge.

5 Lift up the cover, making sure to keep the bottom hooks aligned with

the curves in the computer.

6 Gently squeeze the right and left sides of the computer together until

the cover clicks into position.

HINT: The system

memory value reported by
the operating system is 1
or 2 MB less than the
memory installed because
that memory is reserved
for video functions.

Adding Parts 71

www.dell.com | support.dell.com

72 Adding Parts

SECTION 4

Specifications

Standard Settings

Clearing Forgotten Passwords

Replacing the Battery

Dell Technical Support Policy (U.S. Only)

Contacting Dell

Regulatory Information

Limited Warranties and Return Policy

www.dell.com | support.dell.com

Microprocessor

®

Microprocessor type Intel

Celeron™ microprocessor

L1 cache 32 KB (16-KB data cache; 16-KB instruction

cache)

L2 cache 256-KB SRAM that resides in the processor’s

core. The L2 cache runs at the processor’s
internal clock speed.

www.dell.com | support.dell.com

System Information

System chip set Intel 810E

DMA channels two

Interrupt levels 24 APIC mode

System BIOS chip 4 Mb (256 KB)

Expansion Bus

Bus types PCI (version 2.2)

Bus speed PCI: 33 MHz

PCI connectors supports four three-quarter–length cards

PCI connector size 120 pins

PCI connector data width

32 bits

(maximum)

Memory

Architecture non-ECC SDRAM modules

Memory connectors two; gold contacts

Memory capacities 128, 256, and 512 MB (non-ECC)

Minimum memory 128 MB (non-ECC)

Maximum memory 512 MB (non-ECC)

Frequency 100 MHz

Voltage 3.3 V

Data bus width 64 bits

74 Appendix

Drives

Externally accessible one 5.25-inch bay

two 3.5-inch bays

Internally accessible one bay for 1-inch–high IDE hard drive

Ports and Connectors

Externally accessible:

Serial 9-pin connector; 16550C-compatible

Parallel 25-hole connector (bidirectional)

Video 15-hole connector

Keyboard 6-pin mini-DIN connector or USB connector

Mouse 6-pin mini-DIN connector or USB connector

USB four USB-compliant connectors

1

Audio

three miniature connectors for line-in, line­out, and microphone

Internally accessible:

Primary EIDE channel 40-pin connector on PCI local bus

Secondary EIDE channel 40-pin connector on PCI local bus

Floppy drive 34-pin connector

Video

Video controller Intel 3D AGP graphics

1

Audio

Audio controller ADI 1885

1

Present only on computers with built-in audio capabilities.

Appendix 75

www.dell.com | support.dell.com

Controls and Lights

Power control push button

Power light green

Hard-drive access light green

Diagnostic code lights four bicolor (amber and green) located on

back panel

Power

DC power supply:

Wattage 145 W

Heat dissipation 495 BTU (fully loaded computer without

monitor)

Voltage (switch-selectable
on back panel)

90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japanese computers

Backup battery 3-V CR2032 coin cell

Physical

Height x Width x Depth 39 x 16.8 x 34 cm

(15.375 x 6.625 x 13.375 inches)

Weight 9.9 Kg (22 lbs)

76 Appendix

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

2

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

2

Environmental (continued)

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min

Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min

Maximum shock:

Operating bottom half-sine pulse with a change in

velocity of 50.8 cm/sec (20 inches/sec)

Storage 23-G faired-square wave with a velocity

change of 508 cm/sec (200 inches/sec)

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)

Storage –15.2 to 10,600 m (–50 to 35,000 ft)

3

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

3

Appendix 77

www.dell.com | support.dell.com

The system setup program contains the standard settings for your
computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the main program screen.

78 Appendix

Viewing Settings

1 Turn on (or restart) your computer.

2 When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft

®

Windows® desktop. Then shut

down your computer and try again.

System Setup Program Screens

The system setup program screens display the current configuration
information for your computer. Information on the screen is divided into
five areas:

• Title – The area at the top of all system setup screens that displays

your computer’s model number.

• Computer data – Two boxes below the title that display the system

processor, L2 cache, service tag, and the version number of the BIOS.

• Options – A scrollable box listing options that define the configuration

of your computer (including installed hardware, power conservation,
and security features).

Fields to the right of the listed options contain settings or values. The
settings and values that you can change are brighter on the screen. All
other settings and values are set by the computer and cannot be
changed. When <Enter> appears to the right of an option, press
<Enter> to access a pop-up menu of additional options.

• Key functions – A line of boxes across the bottom of all system setup

screens that lists keys and their functions within the system setup
program.

• Help – Press <F1> for information on the option that is selected

(highlighted).

Appendix 79

CAUTION: Before you begin this procedure, follow the safety

instructions listed in "When Working Inside Your Computer" on
page 10.

If you forget your user or setup password, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).

NOTICE: This process erases both the system and setup passwords.

Shut down the computer (see page 18).

1

www.dell.com | support.dell.com

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer cover (see page 52).

5 Locate jumper PSWD on the system board (see page 57) and remove

the jumper plug.

6 Replace the computer cover (see page 71), plug your computer into an

electrical outlet, and turn on the computer.

The existing password(s) will be erased.

7 Shut down the computer (see page 18).

8 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

9

press the power button to ground the system board.

80 Appendix

10 Remove the computer cover (see page 52).

11 Reconnect the jumper plug to jumper PSWD (see page 57).

12 Replace the computer cover (see page 71), plug your computer into an

electrical outlet, and turn on the computer.

Turning on your computer with the PSWD jumper installed reenables
the password feature.

A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed.

Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions (see "Battery
Disposal" on page 103).

Record all the screens in the system setup program so that you can

1

restore the correct settings in step 8 (see page 78).

2 Remove the computer cover (see page 52).

3 Rotate the power supply (see page 53).

NOTICE: To avoid damage to the system board while you pry the battery

loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).

Locate the battery socket BATTERY (see page 57) and pry the battery

4

out of its socket with your fingers or with a plastic screwdriver.

Appendix 81

www.dell.com | support.dell.com

5 Insert the battery into the socket with the side labeled "+" facing up.

battery

battery socket
(BATTERY)

6 Rotate the power supply back into place (see page 55).

7 Replace the computer cover (see page 71), and plug your computer

and devices into their electrical outlets.

8 Access the system setup program and restore the settings you recorded

in step 1.

82 Appendix

Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell­installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional
technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-

1

installed" software and peripherals

. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals,

2

Readyware, and Custom Factory Integration (DellPlus™)

1

Repair services are provided pursuant to the terms and conditions of your limited

warranty and any optional support service contract purchased with the computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI)
project are covered by the standard Dell limited warranty for your computer. How­ever, Dell also extends a parts replacement program to cover all nonstandard,
third-party hardware components integrated through CFI for the duration of the
computer’s service contract.

.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the
application software that is preinstalled on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell­branded module bay or PC Card accessories. In addition, any Dell-branded
monitors, keyboards, mice, speakers, microphones for telephonic modems,
docking stations/port replicators, networking products, and all associated
cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or
application software sold by Dell not under the Dell brand (printers,
scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.

Appendix 83

HINT: Toll-free numbers

are for use within the
country for which they are
listed.

When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.

See "Dell Technical Support Policy" on page 82 for a description of the
hardware and software support provided by Dell.

Contact Numbers and Addresses

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Antigua and Barbuda General Support 1-800-805-5924

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Tech Support and Customer Care toll free: 1-800-444-0733

Sales toll free: 1-800-444-3355

Tech Support Fax [phone]

Customer Care Fax [phone]

We bs it e: www.dell.com.ar

Home and Small Business 1-300-65-55-33

Government and Business toll free: 1-800-633-559

Preferred Accounts Division (PAD) toll free: 1-800-060-889

Customer Care toll free: 1-800-819-339

Corporate Sales toll free: 1-800-808-385

Transaction Sales toll free: 1-800-808-312

Fax toll free: 1-800-818-341

Local Numbers, and

Area Codes,

Toll Free Numbers

84 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Home/Small Business Sales 01 795 67602

Home/Small Business Fax [phone]

Home/Small Business Customer Care 01 795 67603

Preferred Accounts/Corporate Customer Care 0660 8056

Home/Small Business Technical Support 01 795 67604

Preferred Accounts/Corporate Technical Support 0660 8779

Switchboard 01 491 04 0

Website: support.euro.dell.com

E-mail: [e-mail]

Barbados General Support 1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Home/Small Business Sales toll free: 0800 16884

Corporate Sales 02 481 91 00

Fax [phone]

Switchboard 02 481 91 00

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/

Bermuda General Support 1-800-342-0671

Brazil

International Access Code: 0021

Country Code: 55

City Code: 51

Customer Support, Technical Support 0800 90 3355

Tech Support Fax [phone]

Customer Care Fax [phone]

Sales 0800903390

Website: www.dell.com/br

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Appendix 85

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Canada (North York, Ontario)

International Access Code: 011

Automated Order-Status System toll free: 1-800-433-9014

AutoTech (Automated technical support) toll free: 1-800-247-9362

Customer Care (From outside Toronto) toll free: 1-800-387-5759

Customer Care (From within Toronto) 416 758-2400

Customer Technical Support toll free: 1-800-847-4096

Sales (Direct sales—from outside Toronto) toll free: 1-800-387-5752

www.dell.com | support.dell.com

Sales (Direct sales—from within Toronto) 416 758-2200

Sales (Federal government, education, and

toll free: 1-800-567-7542

medical)

Sales (Major accounts) toll free: 1-800-387-5755

TechFax toll free: 1-800-950-1329

Cayman Islands General Support 1-800-805-7541

Chile (Santiago)

Sales, Customer Support, and Technical Support toll free: 1230-020-4823

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Home and Small Business Technical Support toll free: 800 858 2437

Corporate Accounts Technical Support toll free: 800 858 2333

Customer Experience toll free: 800 858 2060

Home and Small Business toll free: 800 858 2222

Preferred Accounts Division toll free: 800 858 2062

Large Corporate Accounts North toll free: 800 858 2999

Large Corporate Accounts East toll free: 800 858 2020

Large Corporate Accounts South toll free: 800 858 2355

Large Corporate Accounts GCP toll free: 800 858 2055

Large Corporate Accounts HK toll free: 800 964108

Large Corporate Accounts GCP HK toll free: 800 907308

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

86 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax [phone]

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11

Website: support.euro.dell.com

E-mail: [e-mail]

Denmark (Horsholm)

International Access Code: 00

Country Code: 45

Technical Support 45170182

Relational Customer Care 45170184

Home/Small Business Customer Care 32875505

Switchboard 45170100

Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594

Fax Switchboard 45170117

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Servers:
[e-mail]

Dominican Republic General Support 1-800-148-0530

El Salvador General Support 01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Technical Support 09 253 313 60

Technical Support Fax [phone]

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax [phone]

Switchboard 09 253 313 00

Website: support.euro.dell.com

E-mail: [e-mail]

Appendix 87

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Alternative) 04 99 75 40 00

Sales 0825 004 700

www.dell.com | support.dell.com

Fax [phone]

Fax (Alternative) 04 99 75 40 01

We bs it e: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 0155947100

Fax [phone]

We bs it e: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

We bs it e: support.euro.dell.com

E-mail: [e-mail]

Guatemala General Support 1-800-999-0136

88 Appendix

Country (City)
International Access Code
Country Code
City Code

Hong Kong

International Access Code: 001

Country Code: 852

India Technical Support 1600 33 8045

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Department Name or Service Area,

Website and E-Mail Address

Technical Support toll free: 800 96 4107

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 800 96 4109

Corporate Sales toll free: 800 96 4108

Sales 1600338044

Ireland Technical Support 1850 543 543

UK Technical Support 0870 908 0800

Home User Customer Care 01 204 4095

UK Customer Care 0870 906 0010

Small Business Customer Care 01 204 4444

Corporate Customer Care 01 204 4003

Ireland Sales 01 204 4444

UK Sales 0870 907 4000

SalesFax 01 204 0144

Ireland Fax [phone]

Switchboard 01 204 4444

Website: support.euro.dell.com

E-mail: [e-mail]

Local Numbers, and

Area Codes,

Toll Free Numbers

Appendix 89

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax [phone]

Switchboard 02 696 821 12

We bs it e: support.euro.dell.com

www.dell.com | support.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax [phone]

Switchboard 02 577 821

We bs it e: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Jamaica General Support 1-800-682-3639

90 Appendix

Country (City)
International Access Code
Country Code
City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support (Server) toll free: 0120-1984-35

Technical Support Outside of Japan (Server) 81-44-556-4152

Technical Support (Dimension™ and Inspiron™) toll free: 0120-1982-26

Technical Support Outside of Japan (Dimension

81-44-520-1435

and Inspiron)

Technical Support (Dell Precision™, OptiPlex™,

toll free: 0120-1984-33

and Latitude™)

Technical Support Outside of Japan (Dell

81-44-556-3894

Precision, OptiPlex, and Latitude)

24-Hour Automated Order Service 044 556-3801

Customer Care 044 556-4240

Business Sales Division (Up to 400 employees) 044 556 3494

Preferred Accounts Division Sales (Over 400

044 556-3433

employees)

Large Corporate Accounts Sales (Over 3500

044 556-3440

employees)

Public Sales (Government agencies, educational

044 556 3440

institutions, and medical institutions)

Global Segment Japan 044 556 3469

Individual User 044 556 1657

Faxbox Service 044 556-3490

Switchboard 044 556-4300

Website: support.jp.dell.com

Technical Support toll free: 080-200-3800

Sales toll free: 080-200-3600

Customer Service (Seoul, Korea) toll free: 080-200-3800

Customer Service (Penang, Malaysia) 604 633 4949

Fax [phone]

Switchboard 2194-6000

Appendix 91

Country (City)
International Access Code

Department Name or Service Area,

Website and E-Mail Address
Country Code
City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer
Service)(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

www.dell.com | support.dell.com

Luxembourg

International Access Code: 00

Country Code: 352

Technical Support (Brussels, Belgium) 02 481 92 88

Home/Small Business Sales (Brussels, Belgium) toll free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

We bs it e: support.euro.dell.com

E-mail: [e-mail]

Macau

Country Code: 853

Technical Support toll free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 0800 581

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support toll free: 1 800 888 298

Customer Service 04 633 4949

Transaction Sales toll free: 1 800 888 202

Corporate Sales toll free: 1 800 888 213

Area Codes,

Local Numbers, and

Toll Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

92 Appendix

Country (City)
International Access Code
Country Code
City Code

Mexico

International Access Code: 00

Country Code: 52

Netherlands Antilles General Support 001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support 001-800-220-1006

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support 001-877-384-8979

Sales 50-81-8800

Customer Service 001-877-384-8979

Main 50-81-8800

Technical Support 020 581 8838

Customer Care 020 581 8740

Home/Small Business Sales toll free: 0800-0663

Home/Small Business Sales Fax [phone]

Corporate Sales 020 581 8818

Corporate Sales Fax [phone]

Fax [phone]

Switchboard 020 581 8818

Website: support.euro.dell.com

E-mail: [e-mail]

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax [phone]

Local Numbers, and

Area Codes,

Toll Free Numbers

or 001-877-269-3383

or 01-800-888-3355

or 001-877-269-3383

or 01-800-888-3355

Appendix 93

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594

Fax Switchboard 671 16865

www.dell.com | support.dell.com

We bs it e: support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Servers:
[e-mail]

Pana ma General Support 001-800-507-0962

Peru General Support 0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Customer Service Phone [phone]

Customer Care 57 95 999

Sales 57 95 999

Customer Service Fax [phone]

Reception Desk Fax [phone]

Switchboard 57 95 999

We bs it e: support.euro.dell.com

E-mail: [e-mail]

Portugal

International Access Code: 00

Country Code: 35

Technical Support 35 800 834 077

Customer Care 800 300 415 or

35 800 834 075

Sales 800 300 410 or 800 300 411

or 800 300 412 or

351 214 220 710

Fax [phone]

E-mail: support.euro.dell.com/es/es/emaildell/

Puerto Rico General Support 1-800-805-7545

St. Lucia General Support 1-800-882-1521

94 Appendix

Country (City)
International Access Code
Country Code
City Code

Singapore (Singapore)

International Access Code: 005

Country Code: 65

South Africa (Johannesburg)

International Access Code: 09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support toll free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 800 6011 054

Corporate Sales toll free: 800 6011 053

Technical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax [phone]

Switchboard 011 709 7700

Website: support.euro.dell.com

E-mail: [e-mail]

Customer Technical Support, Customer Service,

604 633 4810

and Sales (Penang, Malaysia)

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax [phone]

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax [phone]

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Appendix 95

Country (City)
International Access Code
Country Code
City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

www.dell.com | support.dell.com

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i wa n

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

We bs it e: support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Latitude and Inspiron:
[e-mail]

E-mail Support for OptiPlex: [e-mail]

E-mail Support for Servers:
[e-mail]

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax [phone]

Switchboard 022 799 01 01

We bs it e: support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support toll free: 0080 60 1255

Technical Support (Servers) toll free: 0080 60 1256

Transaction Sales toll free: 0080 651 228

or 0800 33 556

Corporate Sales toll free: 0080 651 227

or 0800 33 555

Technical Support toll free: 0880 060 07

Customer Service (Penang, Malaysia) 604 633 4949

Sales toll free: 0880 060 09

96 Appendix

Country (City)
International Access Code
Country Code
City Code

Trinidad/Tobago General Support 1-800-805-8035

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Department Name or Service Area,

Website and E-Mail Address

Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 373 186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 0870 908 0500

Preferred Accounts (500–5000 employees)
Customer Care

Central Government Customer Care 01344 373 193

Local Government Customer Care 01344 373 199

Home and Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860 456

Website: support.euro.dell.com

E-mail: [e-mail]

Local Numbers, and

Area Codes,

Toll Free Numbers

0870 908 0500

01344 373 196

Appendix 97

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status System toll free: 1-800-433-9014

AutoTech (For portable and desktop computers) toll free: 1-800-247-9362

Dell Home and Small Business Group (For portable and desktop computers):

Customer Technical Support (Return Material

toll free: 1-800-624-9896

Authorization Numbers)

Customer Technical Support (Home sales

toll free: 1-877-576-3355

purchased via www.dell.com)

www.dell.com | support.dell.com

Customer Service (Credit Return Authorization

toll free: 1-800-624-9897

Numbers)

National Accounts (Computers purchased by established Dell national accounts
[have your account number handy] or value-added resellers [VARs]):

Customer Service and Technical Support (Return

toll free: 1-800-822-8965

Material Authorization Numbers)

Public Americas (Computers purchased by governmental agencies [local, state, or
federal], educational institutions, or medical institutions):

Customer Service and Technical Support (Return

toll free: 1-800-234-1490

Material Authorization Numbers)

Dell Sales toll free: 1-800-289-3355

or toll free: 1-800-879-3355

Spare Parts Sales toll free: 1-800-357-3355

Desktop and Portable Fee-Based Technical Support toll free: 1-800-433-9005

Sales (Catalogs) toll free: 1-800-426-5150

Fax toll free: 1-800-727-8320

TechFax toll free: 1-800-950-1329

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

toll free: 1-877-DELLTTY

(1-877-335-5889)

Switchboard 512 338-4400

DellNet™ Technical Support toll free: 1-877-Dellnet

(1-877-335-5638)

US Virgin Islands General Support 1-877-673-3355

Venezuela General Support 8001-3605

98 Appendix

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box.

2 Include a copy of the invoice and a letter describing the reason for the

return.

3 Include any accessories that belong with the item(s) being returned

(power cables, CDs, guides, and so on) if the return is for credit.

4 Pack the equipment to be returned in the original (or equivalent)

packing materials.

You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.

Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.

Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computer systems, contribute to the
electromagnetic environment.

Appendix 99

Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

www.dell.com | support.dell.com

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the

receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions.

Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications generally refer to the following harmonized
definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including peripherals,
expansion cards, printers, input/output (I/O) devices, monitors, and so on,
that are integrated into or connected to the system should match the
electromagnetic environment classification of the computer system.

A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/segmenter/asp.

100 Appendix