Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerConnect,
PowerVault, PowerApp, XPS, and Strike Zone are trademarks of Dell Inc.; Microsoft, Outlook, and Windows are registered trademarks of
Microsoft Corporation; AMD, Sempron, Turion and combinations thereof are trademarks of Advanced Micro Devices, Inc . IBM is a registered
trademark of IBM Corporation; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Physically Connecting to a Network or Broadband Modem . . . . . . . . . . 53
Network Setup Wizard
Wireless Local Area Network (WLAN)
What You Need to Establish a WLAN Connection
Checking Your Wireless Network Card
Setting Up a New WLAN
Connecting to a Wireless Local Area Network
Enabling/Disabling the Wireless Network Card
CD and DVD drive problems
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound
Hard drive problems
E-Mail, Modem, and Internet Problems
Error Messages
ExpressCard Problems
Keyboard Problems
External Keyboard problems
Unexpected characters
Lockups and Software Problems
The computer does not start up
The computer stops responding
A program stops responding or crashes repeatedly
A program is designed for an earlier Microsoft
operating system
A solid blue screen appears
Other software problems
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may
not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
• Notebook System Software (NSS)
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Drivers and Utilities CD (also known as ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may
not ship with your computer.
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers or run
the Dell Diagnostics (see "Dell Diagnostics" on page 61.)
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your computer
or advanced technicalreference material for
technicians or experienced
users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
Dell™ Product Information Guide
Finding Information11
What Are You Looking For?Find It Here
• How to set up my computer
Setup Diagram
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft® Windows® License
These labels are located on the bottom of your computer.
• Use the Service Tag to identify your computer when you
support.dell.com
use
• Enter the Express
Service Code to direct
your call when
contacting technical
support.
or contact technical support.
12Finding Information
What Are You Looking For?Find It Here
• Solutions — Troubleshooting hints and tips; articles
from technicians; online courses; and frequently asked
questions
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• How to use the Windows operating system
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1
Click the
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
Start
button and click
Help and Support
.
Finding Information13
What Are You Looking For?Find It Here
• How to reinstall my operating system
Operating System CD
NOTE: The Operating System CD may be optional and may
not ship with your computer.
The operating system is already installed on your computer.
To reinstall your operating system, use one of the following
methods:
• Microsoft Windows
Windows
earlier operating state without affecting data files.
•Dell
PC Restore
to its original operating state. Dell
ship with your computer.
Operating System
•
System
your operating system.
For more information, see "Restoring Your Operating
System" on page 82.
System Restore
System Restore
— Dell
CD with your computer, you can use it to restore
returns your computer to an
PC Restore
CD — If you received an
— Microsoft
returns your computer
PC Restore
After you reinstall your
operating system, use the
Drivers and Utilities CD
(see page 80) to reinstall
drivers for the devices that
came with your computer.
Your operating system
product key label is located
on your computer.
may not
Operating
• Service call status and support history
• Top technical issues for my computer
• Frequently asked questions
• File downloads
• Details on my computer configuration
• Service contract for my computer
14Finding Information
NOTE: The color of your CD varies based on the operating
system you ordered.
Dell Premier Support Website — premiersupport.dell.com
The Dell Premier Support website is customized for
corporate, government, and education customers. This
website may not be available in all regions.
About Your Computer
Determining Your Computer’s Configuration
Based on selections that you made when purchasing your computer, your computer has one of
several different video controller configurations. To determine your computer’s video controller
configuration:
1
Access the Microsoft®Windows® Help and Support Center. For instructions, see
and Support Center" on page 13
2
Under
Pick a Task
3
Under
My Computer Information
From the My Computer Information - Hardware screen, you can view the type of video controller
installed in your computer, as well as the other hardware components.
, click
Use Tools to view your computer information and diagnose problems.
DISPLAY LATCH RELEASE — Press to release the display latches and open the display.
DISPLAY — For more information about your display, see "Using the Display" on page 33.
POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management mode.
See "Power Management Modes" on page 41.
7
6
16About Your Computer
DEVICE STATUS LIGHTS
Turns on when you turn on the computer, and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.
Turns on steadily or blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the light operates as follows:
•Solid green: The battery is charging.
•Flashing green: The battery is almost fully charged.
If the computer is running on a battery, the light operates as follows:
•Off: The battery is adequately charged (or the computer is turned off).
•Flashing orange: The battery charge is low.
•Solid orange: The battery charge is critically low.
About Your Computer17
TOUCHPAD — Provides the functionality of a mouse. Silk screening on the touch pad indicates scrolling
capabilities.
SPEAKERS — To adjust the volume of the integrated speakers, press the media control buttons or speaker-volume
keyboard shortcuts. For more information, see "Speaker Functions" on page 37.
TOUCH PAD BUTTONS — Touch pad buttons provide the functionality of a mouse.
KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For information
on supported keyboard shortcuts, see "Key Combinations" on page 36.
18About Your Computer
KEYBOARD AND WIRELESS STATUS LIGHTS
The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
Turns on when wireless networking is enabled. To enable
or disable wireless networking, press <Fn><F2>.
DISPLAYLATCHES — Keep the display closed.
About Your Computer19
Left Side View
3241
1air vent2security cable slot3optical drive bay
4optical-drive-tray eject
button
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
AIRVENT — The computer uses fans to create airflow through the vents, which prevents the computer from
overheating.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
SECURITYCABLESLOT — Lets you attach a commercially available antitheft device to the computer. For more
information, see the instructions included with the device.
20About Your Computer
OPTICALDRIVEBAY — You can install devices such as a DVD drive or other optical drive in the optical drive bay.
For more information, see "Optical Drive" on page 90.
OPTICAL-DRIVE-TRAYEJECTBUTTON — Press this button to eject a CD or DVD from the optical drive.
Right Side View
34 521
1hard drive2ExpressCard slot33-in-1 media memory card
reader
4audio connectors (2)5USB connectors (2)
HARDDRIVE — Stores software and data. For more information, see "Hard Drive" on page 90 and "Hard drive
problems" on page 65.
E
XPRESSCARDSLOT — Supports one ExpressCard. The computer ships with a plastic blank installed in the slot.
You can add an ExpressCard to make WWAN connectivity available on your computer. For more information, see
"Using Cards" on page 49.
IN-1 MEDIAMEMORYCARDREADER — Provides a fast and convenient way to view and share digital photos,
3-
music, and videos stored on a media memory card. The 3-in-1 media memory card reader reads Secure Digital (SD)
card/SDIO and MultiMediaCard (MMC) digital media memory cards.
About Your Computer21
AUDIO CONNECTORS
USB CONNECTORS
Attach headphones or speakers to the connector.
Attach a microphone to the connector.
Connect USB devices, such as a mouse, keyboard, or printer. You can also connect
the optional floppy drive
drive
cable.
directly to a USB connector using the optional floppy-
AC ADAPTERCONNECTOR — Attaches an AC adapter to the computer. The AC adapter converts AC power to the
DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power
strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,
and pull firmly but gently to help prevent damage to the cable.
NETWORK CONNECTOR (RJ-45)
Connects the computer to a network. The green and yellow lights next to the
connector indicate activity for wired network communications.
For information on using the network adapter, see the online network adapter
documentation supplied with your computer.
MODEM CONNECTOR (RJ-11)
To use the internal modem, connect the telephone line to the modem connector.
For additional information on using the modem, see the online modem
documentation supplied with your computer.
NOTICE: The network connector is slightly larger than the modem connector. To help prevent damage to the
computer, do not plug a telephone line into the network connector.
BATTERYCHARGEGAUGE — Provides information on the battery charge status. See "Checking the Battery Charge"
on page 40.
OPTICAL-DRIVELOCKINGSCREW — Secures the optical drive in the optical drive bay. For more information, see
"Optical Drive" on page 90.
BATTERY-BAY LATCH RELEASE — Releases the battery from the battery bay. See "Replacing the Battery" on page 43.
BATTERY — When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. For more information, see "Using a Battery" on page 39.
HARDDRIVE — Stores software and data. For more information, see "Hard Drive" on page 90 and "Hard drive
problems" on page 65.
MODEM/MEMORYMODULECOVER — Covers the compartment that contains the modem and the memory modules.
For more information, see "Modem" on page 95 and "Memory" on page 92.
FAN — The computer uses a fan to create airflow through the vents, which prevents the computer from
overheating.
24About Your Computer
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP). Your ISP will offer one or more of the following Internet connection options:
•Dial-up connections that provide Internet access through a telephone line. Dial-up connections
are considerably slower than DSL and cable modem connections.
•DSL connections that provide high-speed Internet access through your existing telephone line.
With a DSL connection, you can access the Internet and use your telephone on the same line
simultaneously.
•Cable modem connections that provide high-speed Internet access through your local cable TV
line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are using
a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with
a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the
The
Start
button and click
New Connection Wizard
Internet Explorer
appears.
.
3
Click
Connect to the Internet
4
In the next window, click the appropriate option:
•If you do not have an ISP and want to select one, click
providers (ISPs)
.
.
Choose from a list of Internet service
Setting Up Your Computer25
•If you have already obtained setup information from your ISP but you did not receive a setup CD,
Set up my connection manually
click
•If you have a CD, click
5
Click
Next
.
If you selected
on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on
page 65. If you cannot connect to the Internet but have successfully connected in the past, the ISP might
have a service outage. Contact your ISP to check the service status, or try connecting again later.
Set up my connection manually
Use the CD I got from an ISP
.
.
, continue to step 6. Otherwise, follow the instructions
How do you want to connect to the Internet?
, and then click
Next
Transferring Information to a New Computer
The Microsoft® Windows® operating system provides a Files and Settings Transfer Wizard to move data
from a source computer to a new computer. You can transfer data, such as:
•E-mail messages
•Toolbar settings
•Window sizes
•Internet bookmarks
You can transfer the data to the new computer over a network connection, or you can store it on
removable media, such as a writable CD, for transfer to the new computer.
.
NOTE: For instructions on setting up a direct cable connection between two computers, go to
support.microsoft.com and search for Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in some
countries.
For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.
You can use the optional Operating System CD for this process or you can create a wizard disk with the
Files and Settings Transfer Wizard utility.
Running the Files and Settings Transfer Wizard With the Operating System CD
NOTE: This procedure requires the Operating System CD. This CD is optional and may not be included with all
computers.
26Setting Up Your Computer
Prepare the New Computer for the File Transfer
1
Start the
2
When the
3
On the
4
On the
and click
5
When the
click
Copy Data From the Old Computer
1
On the old computer, insert the Windows XP
2
On the
3
Under
4
On the
5
On the
6
On the
7
On the
Files and Settings Transfer Wizard.
Files and Settings Transfer Wizard
Which computer is this?
screen, click
Do you have a Windows XP CD?
Next
.
Now go to your old computer
Next
at this time.
Welcome to Microsoft Windows XP
What do you want to do?
, click
Files and Settings Transfer Wizard
Which computer is this?
Select a transfer method
screen, click
screen, click the transfer method you prefer.
What do you want to transfer?
After the information has been copied, the
8
Click
Finish
.
welcome screen appears, click
New Computer
screen, click
I will use the wizard from the Windows XP CD
and click
Next
Next
.
.
screen appears, go to your old or source computer. Do
Operating System
screen, click
Transfer files and settings
welcome screen, click
Old Computer
CD.
Perform additional tasks
.
Next
.
and click
Next
.
.
screen, select the items you want to transfer and click
Completing the Collection Phase
screen appears.
not
Next
.
Transfer Data to the New Computer
1
On the
2
On the
settings and files and click
Now go to your old computer
screen on the new computer, click
Where are the files and settings?
Next
.
Next
.
screen, select the method you chose for transferring your
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the
3
Click
Finish
and restart the new computer.
Finished
screen appears.
Running the Files and Settings Transfer Wizard Without the Operating System CD
To run the Files and Settings Transfer Wizard without the optional Operating System CD, you must
create a wizard disk that lets you create a backup of your data files. Create the wizard disk on removable
media so that you can move it from your new computer to your old computer.
Setting Up Your Computer27
Create a Wizard Disk
1
Click the
Transfer Wizard
2
When the
3
On the
4
On the
drive:
5
Insert the removable media, such as a writable CD, and click OK.
6
When the disk creation completes and the
Next
7
Go to the old computer.
Copy Data From the Old Computer
1
On the old computer, insert the wizard disk.
2
Click the
3
In the
media) and click
4
On the
5
On the
6
On the
7
On the
After the information has been copied, the
Start
button and point to
.
Files and Settings Transfer Wizard
Which computer is this?
screen, click
Do you have a Windows XP CD?
and click
Next.
.
Start
Open
button and click
field on the
OK
.
Run
Run
window, browse to the path for
Files and Settings Transfer Wizard
Which computer is this?
Select a transfer method
screen, click
screen, click the transfer method you prefer.
What do you want to transfer?
All Programs→
Accessories→ System Tools→ Files and Settings
welcome screen appears, click
New Computer
screen, click
Now go to your old computer
.
welcome screen, click
Old Computer
screen, select the items you want to transfer and click
Completing the Collection Phase
Next
.
and click
Next
.
I want to create a Wizard Disk in the following
message appears,
fastwiz
(on the appropriate removable
Next
.
and click
Next
.
do not
Next
click
.
screen appears.
8
Click
Finish
.
Transfer Data to the New Computer
1
On the
2
On the
settings and files and click
Now go to your old computer
screen on the new computer, click
Where are the files and settings?
Next
. Follow the instructions on the screen.
Next
.
screen, select the method you chose for transferring your
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the
3
Click
Finished
NOTE: For more information about this procedure, search dell.support.com for document #PA1089586 (How Do I
Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft
System?).
NOTE: Access to the Dell Knowledge Base document may not be available in certain countries.
and restart the new computer.
Finished
screen appears.
®
Windows® XP Operating
28Setting Up Your Computer
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•Obtain and install updated drivers.
•Connect the printer to the computer.
•Load paper and install the toner or ink cartridge.
For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not
come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your
printer and computer. If you purchased a printer cable at the same time you purchased your computer,
the cable may arrive in the box in which your computer was shipped.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Attach the USB printer cable to the USB connectors on the computer and the printer. The USB
connectors fit only one way.
Setting Up Your Computer29
1
3
2
1USB connector on
computer
3
Turn on the printer and then turn on the computer. If the
appears, click
4
Install the printer driver if necessary. See the documentation that came with your printer.
Cancel
.
2USB printer cable3connector on printer
Add New Hardware Wizard
window
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•Surge protectors
•Line conditioners
•Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help prevent damage to your computer
from voltage spikes that can occur during electrical storms or after power interruptions. Some surge
protector manufacturers include warranty coverage for certain types of damage. Carefully read the device
warranty when choosing a surge protector. A device with a higher joule rating offers more protection.
Compare joule ratings to determine the relative effectiveness of different devices.
30Setting Up Your Computer
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