Davey® Repair or Replacement Guarantee
In the unlikely event in Australia or New Zealand that this Davey product develops any malfunction
within two years of the date of original purchase due to faulty materials or manufacture, Davey will at
our option repair or replace it for you free of charge, subject to the conditions below.
Should you experience any difculties with your Davey product, we suggest in the rst instance that
you contact the Davey Dealer from which you purchased the Davey product. Alternatively you can
phone our Customer Service line on 1300 367 866 in Australia, or 0800 654 333 in New Zealand, or
send a written letter to Davey at the address listed below. On receipt of your claim, Davey will seek to
resolve your difculties or, if the product is faulty or defective, advise you on how to have your Davey
product repaired, obtain a replacement or a refund.
Your Davey Two Year Guarantee naturally does not cover normal wear or tear, replacement of product
consumables (i.e. mechanical seals, bearings or capacitors), loss or damage resulting from misuse
or negligent handling, improper use for which the product was not designed or advertised, failure to
properly follow the provided installation and operating instructions, failure to carry out maintenance,
corrosive or abrasive water or other liquid, lightning or high voltage spikes, or unauthorized persons
attempting repairs. Where applicable, your Davey product must only be connected to the voltage
shown on the nameplate.
Your Davey Two Year Guarantee does not cover freight or any other costs incurred in making a claim.
Please retain your receipt as proof of purchase; you MUST provide evidence of the date of original
purchase when claiming under the Davey Two Year Guarantee.
Davey shall not be liable for any loss of prots or any consequential, indirect or special loss, damage
or injury of any kind whatsoever arising directly or indirectly from Davey products. This limitation
does not apply to any liability of Davey for failure to comply with a consumer guarantee applicable to
your Davey product under the Australian or New Zealand legislation and does not affect any rights or
remedies that may be available to you under the Australian or New Zealand Consumer Legislation.
In Australia, you are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
Xcelsior
®
Spa Pool System
Should your Davey product require repair or service after the guarantee period; contact your nearest
Davey Dealer or phone the Davey Customer Service Centre on the number listed below.
For a complete list of Davey Dealers visit our website (davey.com.au) or call:
AUSTRALIA
Customer Service Centre
6 Lakeview Drive,
Scoresby, Australia 3179
Ph: 1300 367 866
Fax: 1300 369 119
Website: davey.com.au
Davey Water Products Pty Ltd
Member of the GUD Group
ABN 18 066 327 517
® Davey, SpaPower & Xcelsior are registered trade marks of Davey Water Products Pty Ltd.
© Davey Water Products Pty Ltd 2011.
* Installation and operating instructions are included with the product when purchased new.
They may also be found on our website.
NEW ZEALAND
Customer Service Centre
7 Rockridge Avenue,
Penrose, Auckland 1061
Ph: 0800 654 333
Fax: 09 527 7654
Website: daveynz.co.nz
P/N Q916332-3 supersedes P/N Q916332-2
P/N Q916962-1
USER GUIDE
DAVEY Xcelsior SPA POOL SYSTEM
QX350P10 (10A), QX350P15 (15A)
NOTE: The Xcelsior Spa Pool system requires a technical
installation that should be carried out by an experienced spa pump
installer. Refer to the Xcelsior installation manual provided with
this product for further information.
Please pass these instructions on to the owner of this equipment.
– 1 –
– 10 –
Your Davey Xcelsior Spa Pool System
Congratulations on your purchase of a quality product from the Davey range of Pool and Spa
Equipment. You are assured of many years of reliable and efcient performance from your
Davey product backed by Davey’s two year guarantee.
The Davey Xcelsior Spa Pool System has been specially designed to offer optimum
performance and ample jet pressure in spa pools. It incorporates a thermostatically controlled
heater element that ensures that the spa pool temperature set by the user is maintained with
digital accuracy. It should not be used for any other purpose without rst consulting your Davey
Dealer or Davey Customer Service Centre.
The Xcelsior spa pool system is designed for use in spa pools only and is suitable for use in
both chlorine and salt water spa pools. For models designed for spa bath applications, please
consult your Davey Customer Service Centre or authorised Davey Water Products Dealer.
At Davey we design and build our own electric motors especially for our pumps. The matched
motor and pump are designed to provide quiet operation while delivering optimum water ow.
Davey’s totally enclosed motor incorporates “auto-start” overload protection with a built-in
automatic thermostat designed to protect the motor from overheating. The excess heat from
the motor is captured by the water, for a more energy efcient spa experience.
Operating Instructions
LED indicator lights
Display
37.0
Hold to scroll
temperature
up/down
P/N Q916962-1
Single press to
activate lights &
scroll sequences
AUTO LED - The orange Auto indicator light will appear on the touch pad whenever
the system is in full automatic control mode. In this mode the system automatically
activates the pump and heater to lter the water and maintain the set water
temperature. If this light is ashing the water sensor is not detecting any water.
PUMP LED - The green Pump indicator light will appear on the touch pad whenever
the pump is running, in both auto and manual modes.
HEATER LED - The red Heater indicator light will appear on the touch pad whenever
the heater element is on, in both auto and manual modes. For safety the heater is
always automatically controlled. Usually switching on the Jet 2 accessory will cause the
heater to switch off (load shedding). This is in order to keep the total power load to a
safe level. If this light is ashing the system has detected an error.
JET 2 LED
The Jet 2 indicator LED will appear on the touch pad whenever the Jet 2 output is
turned on. Note: If the spa does not have a Jet 2 load connected the LED will not
operate.
Pump on/off
Optional pump or
blower on/off
Error 6
This error indicates that the safety over temperature cut out on the pump has operated.
This is not necessarily a problem with the Xcelsior pump. It may have occurred from an air
lock in the pump or high temperatures during shipping. This cut out can only be reset once
the pump has cooled. The unit must then be manually reset by pushing the UP, DOWN and
JET1 buttons simultaneously, before it will resume operation. Note: It is possible to reset the
safety electromechanical latching cutout when the pump has cooled, without resuming normal
operation, by pushing the Down button only. This may be useful for fault diagnosis.
Error 7
This error indicates a possible issue with the heater control relay inside the unit. Try to reset
the spa. If there is still a problem then contact your spa pool supplier.
Error 8
This error indicates a problem with the digital temperature sensor in the pump front. This may
be caused by the sensor becoming disconnected or by damage to the sensor or its cable. Try
to reset the spa. If there is still a problem then contact your spa pool supplier.
Error 9
This error indicates a problem with the heater control circuitry inside the unit. Try to reset the
spa. If there is still a problem then contact your spa pool supplier.
Spa Water Treatment
Recommended Chemical Values
pH.................................. 7.4 - 7.6
Total alkalinity ................ 100 - 120 PPM ( Parts Per Million )
Chlorine......................... 1.5 - 3.0 PPM
It is important to maintain your spa water chemistry to the above values to ensure a healthy
experience both for you as bathers and for your spa pool equipment.
PH
This is a measure of how acid or alkaline the spa water is (below 7.0 is acid, above 7.0 is
alkaline). Low pH will cause corrosion of any metalwork in the water (element, thermostat
pockets). High pH will cause scale formation and cloudy water.
Total Alkalinity
This is a measure of how resistant your spa water is to change of pH. A low TA (0 - 80 ppm) will
allow the pH to uctuate rapidly normally to the acid end and will make it very hard to correct
the pH back to the ideal range.
Chlorine
Levels of sanitiser are important to prevent the build up of bacteria, and algae in the pool water.
Chlorine is not the only sanitiser available to do this. Other sanitisers are Bromine, Ozone.
Damage to the element, thermostat pockets and associated metalwork due to the poor
maintenance of water chemistry is not covered by warranty.
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