Datamax ST-3306, ST-3210, SV-3210, SV-3306 User Manual

ST/SV 3210 & ST/SV 3306

Operator’s Manual

CG Triumvirate is a trademark of Agfa Corporation.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the EPROM’s is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business.

The User agrees not to, and not to authorize or permit any other person or party to, duplicate or copy the EPROM’s or the information contained in the EPROM’s. The

firmware (Software) is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax Barcode Products Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax Corporation.

Part Number: 88-2240-01

Revision: E

Agency Compliance and Approvals:

UL1950 Information Technology Equipment C22.2 No. 950-M93

C US

Listed

EN60950

For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting of a min H05VV-F cord which has a minimum 0.75 square mm diameter conductors, provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A, 250V

Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit "HAR" markiert ist, bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75 Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und einen für das Land geeigneten Stecker, 6A, 250 Volt.

As an Energy Star Partner, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency.

The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:

EMC: EN55022 (1993) Class B

EN50082-1 (1992) EN61000-3-2 (1995) EN61000-3-3 (1995) IEC 801-2 (1991), 8kV CD; 15kV AD IEC 801-3 (1984), 3 V/m IEC 801-4 (1988), 500V Signal Lines

EN 55024 (1998) SV Model Only

Safety: This product complies with the requirements of EN 60950/A11:1997

1kV AC Power Lines

Gost-R

FCC: This device complies with FCC CFR 47 Part 15 Class A.

þ Note: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Important Safety Instructions:

This printer has been carefully designed to give many years of safe and reliable performance; however, as with all types of electronic equipment, there are some basic precautions that should taken to avoid personal injury or damage to the printer:

Ø Carefully read the installation and operating instructions provided

with this printer.

Ø Read and follow all warning instruction labels on the printer.

Ø Place ST Model printers on a flat, firm surface; mount SV Model

printers in a flat, rigid enclosure.

Ø To protect the printer from overheating, make sure no openings on

the printer are blocked.

Ø Do not place the printer on or near a heat source.

Ø Do not use the printer near water and never spill liquid into it.

Ø Ensure that the power source meets the ratings listed on the printer;

if uncertain, check with your dealer, electrician, or utility company.

Ø Do not place the power cord where it may be walked on. Should the

power cord becomes damaged or frayed, replace it immediately.

Ø Only qualified, trained service technicians should attempt to repair

this printer.

Contents

Printer Overview

1.0 About the Printer ...........................................................1

1.0.1 Standard Features...........................................2

1.0.2 Optional Features............................................3

Getting Started

2.0 Unpacking the Printer ...................................................5

2.0.1 Inspection ........................................................6

2.0.2 Additional Requirements .................................6

Setting up the Printer

3.0 AC Voltage Configuration .............................................7

3.1 Interfacing the Printer....................................................8

3.2 Loading Ticket Stock...................................................10

3.2.1 ST Models .....................................................10

3.2.2 SV Models .....................................................12

3.3 Installing a Memory Module ........................................13

3.4 Using the Front Panel .................................................14

3.5 Resident Formats........................................................17

3.5.1 Configuration Ticket.......................................17

3.5.2 Test Pattern Ticket ........................................18

3.5.3 Internal Test Ticket ........................................19

3.6 Resetting the Printer ...................................................20

3.6.1 Warm Reset ..................................................20

3.6.2 Factory Default Reset....................................20

Adjusting and Maintaining the Printer

4.0 TOF Sensor Adjustment .............................................21

4.0.1 ST Model .......................................................22

4.0.2 SV Model .......................................................23

4.1 Stock ID Selections.....................................................24

4.2 Start of Print & Cut/Tear Adjustment...........................26

4.3 Operational Database Modification.............................27

4.3.1 Database Modification Example ....................30

4.4 Maintenance ...............................................................31

4.4.1 Cleaning the Printhead ..................................32

4.4.2 Cleaning the Platen Roller.............................33

4.4.3 TOF Sensor Cleaning....................................34

4.4.4 Ticket Detect Sensor Cleaning ......................35

4.4.5 Interior Cleaning ............................................36

4.4.6 Exterior Surface Cleaning..............................36

Troubleshooting

5.0 Troubleshooting Tips ..................................................37

5.1 Hex Dump Mode .........................................................41

Specifications

6.0 Specifications..............................................................43

6.1 Approved Ticket Stocks ..............................................47

Appendix A

ASCII Control Code Chart...................................................49

Appendix B

Available Fonts and Barcodes ............................................51

Appendix C

Cable Listings .....................................................................61

Appendix D

SV Model Mounting Dimensions.........................................63

Warranty Information..................................................65

Glossary ..........................................................................69

Index.................................................................................73

iii

Printer Overview

1.0 About the Printer

ST (Table) Model SV (Vertical) Model

The ST-3210, SV-3210, ST-3306 and SV-3306 printers, hereafter referred to as ‘the printer’, blend rugged design with state-of-the-art electronics and user-friendly features to redefine industry printer standards.

This printer is equipped with a 32-bit microprocessor and four megabytes of standard memory to process complicated formats quickly and easily. Auto-detecting communication ports ensure that interfacing to the host system is a simple task. In addition, the versatile front panel functions and automatic loading system will speed you through all setup changes.

This manual provides all the information necessary for the daily operation of the printer. To begin printing tickets, refer to the instructions included with the software package you have chosen. If you wish to write a custom program, visit our website at www.datamaxcorp.com for a copy of the DPL Programmer’s Manual (part number 88-2051-01) and the DTPL Programmer’s Manual (part number 88-2246-01).

ST/SV-3210 and ST/SV-3306 1

1.0.1 Standard Features

This printer offers these standard features.

Printing:

Ø Direct Thermal printing Ø On-Demand and Batch printing modes Ø Automatic ticket loading and top of form positioning Ø 3.375” x 11.375” Interior Fan-Fold Ticket Stock Platform (ST

Models only)

Ø Integral Tearbar Ø Lockable Side Cover (ST Models only) Ø DPL and DTPL programming language support

Memory:

Ø 1 MB EPROM Program Memory Ø 4 MB DRAM Memory

Communication Interfaces:

Ø One RS-232 or RS-422 serial interface port. Ø One Centronics type parallel interface port.

Real-Time Clock:

Ø A clock and counter circuit to keep the current time, date, and

amount of inches printed for jobs requiring a time/date stamp as part of their format.

Scaleable Fonts:

Ø Downloadable point sizes from 4 to 999. (Varieties of typefaces are

available for use from third party vendors.)

2 ST/SV-3210 and ST/SV-3306

1.0.2 Optional Features

This printer offers these optional features.

Cutter and Tray (ST Models only):

Ø A factory-installed device that will cut stock with a maximum

thickness of .008 inch (.2 mm) and a minimum thickness of .0025 inch (.06 mm). The tray attaches to the front of the printer to collect cut tickets, and is capable of stacking a minimum of 100, 3.5-inch (88.9 mm) wide tickets, ranging in lengths from 2.0 inches (50.8 mm) to 5.63 inches (142.9 mm).

Flash Memory Modules:

Ø Removable, permanent storage devices for use with graphics, fonts,

and ticket formats, available in different sizes. Order according to module size needed:

Part Number

Memory Module Size ST Printer

256 Kbytes 78-2166-01 DPO78-2443-01 512 Kbytes 78-2166-02 DPO78-2443-02

1 Mbytes 78-2166-03 DPO78-2443-03 2 Mbytes 78-2166-04 DPO78-2443-04

*A Qualified Installer is required for the installation of this option.

Roll Hanger (ST Models only):

SV Printer*

Ø An interior mounting option allowing the printer to use 7-inch outer

diameter (177.8 mm) rolled stock wound on 2-inch (50.8 mm) diameter cores. Order part number 12-2978-01.

External Keyboard Support:

Ø Connection for the DMX Passport™ external keyboard system. Order

part number 61-2159-xx

LAN Interface:

Ø An interface that connects the printer to most LAN networks. Order

part number 78-2278-01.

ST/SV-3210 and ST/SV-3306 3

4 ST/SV-3210 and ST/SV-3306

Getting Started

2.0 Unpacking the Printer

Inspect the shipping container(s) for damage; if evident, notify the shipping carrier to report the nature and extent of the damage before proceeding.

The printer is carefully packaged to avoid any damage during transit. In order to operate the printer, you will need to remove the packaging materials placed there for shipment. Complete the following steps prior to connecting power or attempting to load ticket stock.

Œ Carefully open the shipping container and remove the printer.

Never rest the SV model printer “end-down” on any surface. Damage to the connectors on the bottom of

CAUTION

• Remove the printer from the plastic shipping bag.

Ž Carefully remove the tape that

extends over the Printhead Latch. (On SV Model printers also remove the tape that covers the interface connectors.)

the printer can occur.

þ Note: Save all packaging materials in the event that shipping the

printer is ever required.

ST/SV-3210 and ST/SV-3306 5

2.0.1 Inspection

After removing and inspecting the printer, check the remaining contents of the container. In addition to this manual, the following items should be included:

Ø Ticket Printer Ø Power cord Ø Keys (ST Models only) Ø Accessories CD Ø Special or additionally

purchased items.

2.0.2 Additional Requirements

The following items are necessary for generating printed tickets using the printer. For advice on which stock and software is best suited for your needs, contact your customer representative.

Ø Serial or parallel interface cable Ø Applicable ticket stock Ø Applicable software

6 ST/SV-3210 and ST/SV-3306

This section details the connections, loading methods, memory module installation, and resident ticket formats of the printer.

3.0 AC Voltage Configuration

Depending upon the configuration of the AC Selection Switch and fuse, the printer is capable of either 115 or 230 VAC single-phase operation.

Before connecting power, check the voltage configuration: (1) locate the AC Selection Switch and Fuse Holder (containing the fuse) on the Back Panel, then (2) referencing the table below, ensure that the AC Selection Switch setting and fuse rating correspond to your AC Source Voltage.

Failure to verify the AC Selection Switch setting and fuse rating can result in personal injury and/or printer damage.

CAUTION

AC Source Voltage AC Selection Switch Required Fuse Rating

105 – 125 VAC 115 VAC 1.6 amp / 250V slow-blow 210 – 250 VAC 230 VAC 0.8 amp / 250V slow-blow

ST/SV-3210 and ST/SV-3306 7

3.1 Interfacing the Printer

Interfacing the printer to the host computer can be made through either a parallel or a serial cable (see Appendix C for cable requirements). Communication port selection is automatic: the first port to receive data is set ‘active’ by the printer. To change an active port, cycle the power ‘Off’ and ‘On’ or perform a Warm Reset (see Section 3.6.1).

Parallel Interface Port: The parallel interface supports Centronics parallel communications.

Serial Interface Port: The serial interface supports either RS-232 or RS-422 communications.

The following menu-selectable serial port settings must be configured to match those of the host computer; see Section 4.3.

• Baud Rate

• Word Length (including Parity, which defaults to either of the

following):

8-bit word with no parity 7-bit word with even parity

þ Note: If unable to establish communications, see Section 5 for help.

8 ST/SV-3210 and ST/SV-3306

Printer power and interface connections:

Follow these instructions to connect the printer.

Œ Turn ‘Off’ the power to the Host Computer.

• Verify that the Printer’s AC Configuration has been set; see Section

3.0.

Ž Connect the interface cable securely between the Printer and Host

communication ports.

• Verify that the Power Switch is in the ‘Off’ position and connect the AC Power Cord to the AC Power Connector, then to the AC Outlet.

• Turn ‘On’ the Printer and then the Host Computer.

þ Note: Ensure the printer’s Power Switch is ‘Off’ before connecting

the AC Power Cord or the interface cable; also, turn ‘Off’ the power to the host system before connecting the interface cable.

ST/SV-3210 and ST/SV-3306 9

3.2 Loading Ticket Stock

Both printers feature an automatic ticket loading and positioning mechanism, although the initial loading instructions differ slightly according to model and options.

3.2.1 ST Models

Œ Plug in and turn ‘On’ the printer.

• Insert the Key and unlock the

Access Cover.

Ž Raise the Access Cover (for

convenience the cover may be removed by sliding it forward and then up).

• Place fanfold ticket stock (with the TOF Mark facing down; see Section 4.0) in the bottom of the printer or if using an external supply, route the stock through either the Bottom or Rear Slots.

(Continued next page)

10 ST/SV-3210 and ST/SV-3306

To use roll ticket stock, the stock must be mounted on the optional Roll Hanger, as shown. (See Section 6 for stock requirements.)

þ Note: To use an internal

fanfold ticket source on a printer equipped with the Roll Hanger option, first remove the Roll Hanger by unscrewing it from the printer. Store the hanger in a safe place for future use.

• Loosen the Thumbscrew and adjust the Media Guides to fit the width of the ticket stock: the guides should be positioned close enough to stop side-to-side ticket movement, but not so tight to cause friction or bowing of the ticket stock (see below). Tighten the Thumbscrew to secure the guides in place.

‘ Slide the ticket stock through the Media Guides. The motor will

start; continue sliding the tickets. The printer will grab the leading edge of the stock and complete the positioning process. Close the Access Cover.

þ Notes: If automatic loading doesn’t occur:

1) Ensure that the Printhead Latch is locked.

2) Press the PAUSE button (the On-Line Indicator should be ‘Off’ now).

3) Repeatedly press the F2 button while gently pushing the stock forward until the printer grabs the ticket.

4) Press the PAUSE button (to return to the on-line mode).

If the ticket was not fed to a proper position, the TOF Sensor may need adjustment; see Section 4 for details.

ST/SV-3210 and ST/SV-3306 11

3.2.2 SV Models

Œ Plug in and turn ‘On’ the printer.

• Place fanfold ticket stock in the bottom of the enclosure, bring the

stock up to the Media Guides. (The TOF Mark should be facing away from the Printhead Latch; see Section 4.) Ensure that the Printhead Latch is locked.

Ž Loosen the Thumbscrew and adjust the Media Guides to fit the width

of the ticket stock as described in Step 5 of Section 3.2.1.

• Slide the ticket stock through the Media Guides. The motor will start; continue feeding the tickets. The printer will grab the leading edge of the stock and complete the positioning process. If this process fails, see the note below.

þ Notes: If automatic loading fails to occur, see the note at the end of

Section 3.2.1.

If the ticket did not feed to a proper position, the TOF Sensor may need adjustment; see Section 4 for details.

12 ST/SV-3210 and ST/SV-3306

3.3 Installing a Memory Module

Optional Flash Memory Modules offer convenient, non-volatile storage of formats, fonts and graphics. Refer to the DPL Programmer’s Manual (part number 88-2051-01) for programming and use details. To install a module:

Œ Turn ‘Off’ the printer.

• Place the Memory Module’s

‘write protect’ switch into the desired position (in the ‘On’ position the module cannot be written to).

Ž Carefully insert the

Memory Module into the Memory Module Slot.

• Turn the printer ‘On’.

To avoid damage to the Memory Module or the printer, only use modules designed for this printer and always

CAUTION

ST/SV-3210 and ST/SV-3306 13

turn the printer ‘Off’ before inserting or removing the module.

3.4 Using the Front Panel

The Front Panel on both models is comprised of a ticket exit, darkness

control, three indicator lights, and three dual-purpose buttons.

ST Models

SV Models

(Continued next page)

14 ST/SV-3210 and ST/SV-3306

Ticket Exit

The printed tickets are expelled from this opening.

Darkness Control

The Darkness Control will adjust the darkness of the printing on the

tickets: turning the control clockwise darkens the print and turning the control counterclockwise lightens the print. This darkness function can also be controlled through software commands.

Indicators

For a brief period (approximately 20 seconds) after power-up, all three

indicators will remain on while the printer performs internal diagnostics.

POWER:

Turning ‘On’ the power switch lights this indicator.

FAULT:

During normal operation, this indicator will flash briefly as the printer receives data from the host system; however, if a fault is detected this indicator stays on. A fault can have several different causes; see Section 5 for details.

ON-LINE:

In the on-line mode, this indicator lights to denote that the printer is ready to accept data. Pressing the PAUSE button while tickets remain to print causes the indicator to flash repeatedly. This indicator remains off in the off-line mode.

Dual-Purpose Buttons

Depending upon the printer’s mode, the buttons function as follows:

On-Line Mode Button Functions (the On-Line Indicator is ‘On’)

PAUSE:

Press this to temporarily stop printing (pause mode) or to enter the off-line mode.

Press this button in pause mode to resume printing from the

point stopped; or, if in off-line mode press to return to the on-line mode.

FEED:

TEST:

Press this button to advance the ticket stock to the next print

position.

This button is inactive in the on-line mode.

ST/SV-3210 and ST/SV-3306 15

Power-Up and Off-Line Mode Button Functions (the On-Line Indicator is ‘Off’)

Ø F2:

Three functions:

(a) Press momentarily to advance ticket stock, or to

manually load ticket stock.

(b) Press and hold during power-up to print a

Configuration and Test Pattern Ticket, and enter Character Dump mode.

Modification mode; see Section 4.3 for details.

Ø F3:

Two functions:

(a) Press and hold to enter the Start of Print and

Cut/Tear Adjustments; see Section 4.2 for details.

(b) Press momentarily to print an Internal Test

Ticket; see Section 3.5.3.

Ø F1 + F3:

Press these simultaneously to perform a Warm Reset

and return to the on-line mode.

Ø F1 + F2:

Press these simultaneously to print a Test Pattern

Ticket; see Section 3.5.2.

Ø F2 + F3:

Press these simultaneously to print a Configuration Ticket; see Section 3.5.1.

Ø F1 + F2 + F3:

Press and hold these during power-up to reset the

printer to the default settings; see Section 3.6.2.

16 ST/SV-3210 and ST/SV-3306

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