Datamax E-Class Mark III, Professional, E-Class Mark III Professional+ Professional Operator's Manual

Operator’s Manual

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Professional and Professional+ Models

Professiona

Copyright Information

CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.

Limitation of Liability

In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s products, or the performance or a breach thereof, even if Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to DatamaxO’Neil hereunder by the purchaser for a defective product.

In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.

Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business. The User agrees not to, and not to authorize

or permit any other person or party to, duplicate or copy the Firmware or the information contained in the non-volatile or programmable memory. The firmware (Software) is protected by applicable copyright

laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax-O’Neil Corporation.

Important Safety Instructions

This printer has been carefully designed to provide years of safe reliable performance. As with all types of electrical equipment, however, there are a few basic precautions that should be taken to avoid personal injury or damage to the device:

• Carefully read the installation and operating instructions provided with the printer.

• Read and follow all warning and instruction labels on the printer.

• Place the printer on a flat, stable surface.

• Do not insert anything into the ventilation slots or openings on the printer.

• Do not place the printer on or near a heat source.

• Do not use the printer near water. Never spill liquid into the printer.

• Be certain the power source is within the voltage rating and frequency listed for the printer. If you are unsure, check with your dealer, an electrician, or local power company.

• Do not place the power cord where it can be stepped on. If the power cord becomes damaged or frayed, replace it immediately.

• Only qualified, trained service technicians should attempt to repair the printer.

Cut-outs are not intended for wall-mount use.

Agency Compliance and Approvals

C US

Listed

FCC: This device complies with FCC CFR 47 Part 15 Class A.

 Note: This equipment has been tested and found to comply with the limits for a Class A digital

UL60950-1, Second Edition, Information Technology Equipment CSA C22.2 No. 60950-1-03, Second Edition

The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:

EMC: EN 55022 (2006) Class A EN 50024 (1998) IEC 60950-1 :2001, Second Edition

Safety: This product complies with the requirements of IEC 60950-1:2001, Second Edition Gost-R

GB4943-2001, GB9254-1998, GB17625.1-2003

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part Number: 88-2358-01, Revision A

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1.1 Introduction ........................................................................................................ 1

1.2 Unpacking the Printer ........................................................................................... 1

1.3 Kensington Security Slot ....................................................................................... 2

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2.1 Introduction ........................................................................................................ 3

2.2 Connecting the Printer .......................................................................................... 3

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2.2.1

2.2.2 Interface Connections ................................................................................. 4

2.2.3 USB Connection ......................................................................................... 5

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Power Connections ..................................................................................... 3

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2.3 Loading Media...................................................................................................... 9

Loading Roll Media...................................................................................... 9

2.3.1

2.3.2 Loading - External Media ........................................................................... 11

2.3.3 Loading Media with the Peel and Present Option............................................ 13

2.3.4 Loading Media with the Cutter Option.......................................................... 14

2.3.5 Adjustable Media Core Hangers (Pro+ models only)....................................... 15

2.4 Loading Ribbon .................................................................................................. 16

Using the Ribbon Core Adapters ................................................................. 19

2.4.1

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3.1 Introduction ...................................................................................................... 21

3.2 LED Indicators ................................................................................................... 21

3.3 User Interface.................................................................................................... 22

Feed/Pause Mode ..................................................................................... 22

3.3.1

3.3.2 Test Mode ............................................................................................... 22

3.3.3 Menu Mode.............................................................................................. 23

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3.4 Printer Configuration Tools .................................................................................. 24

Printer Configuration Utility (NETira CT)................................................................. 25

3.5

3.6 Windows Driver.................................................................................................. 27

3.7 Media Calibration ............................................................................................... 29

3.7.1 Quick Calibration...................................................................................... 29

3.7.2 Manual Calibration.................................................................................... 30

3.7.3 Advanced Entry Calibration........................................................................ 31

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4.1 Menu System Overview....................................................................................... 37

4.2 The User Menu................................................................................................... 37

4.3 The Advanced Menu............................................................................................ 38

4.4 Menu Details ..................................................................................................... 39

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5.1 Introduction ...................................................................................................... 53

5.2 Cleaning the Printhead........................................................................................ 54

5.3 Ribbon Tension Adjustment ................................................................................. 56

5.4 Adjustable Media Sensor ..................................................................................... 57

5.5 Printhead Replacement ....................................................................................... 58

5.6 Platen Roller Replacement ................................................................................... 60

5.7 Updating Firmware ............................................................................................. 61

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5.7.1 Boot 1 and Boot 2 Boot Loaders.................................................................. 61

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6.1 Introduction ...................................................................................................... 63

6.2 Troubleshooting Tips........................................................................................... 63

6.3 Hex Dump Mode ................................................................................................ 65

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B.1 Network Card Setup ........................................................................................... 71

B.2 Wireless Setup................................................................................................... 72

B.2.1 Wireless Setup – Infrastructure.................................................................. 73

B.2.1 Wireless Setup – Ad-Hoc ........................................................................... 74

B.3 Installing the Printer Driver.................................................................................. 76

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C.1 Bluetooth Setup ................................................................................................. 79

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D.1 Changing the Menu Language .............................................................................. 81

D.2 Advanced File Handling Information...................................................................... 84

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The E-Class Mark III printer (hereafter referred to as “the printer”) is user-friendly thermal printing device that blends quality and durability in an affordable package to meet all of your labeling needs. This manual provides the information necessary to operate and maintain the printer.

To begin printing labels or tags, refer to the instructions included with your software labeling program. For your convenience, a Windows® printer driver can be found on the Accessories CD-ROM, or it can be downloaded from our website at http://www.datamax-oneil.com label formats, a copy of the Programmer’s Manual also is included for your reference, or the manual can be downloaded.)

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. (If you wish to write custom programs or

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After removing the printer from the packaging material, check the contents of the box. In addition to the printer, the following items should be present:

 Power Supply  Accessories CD-ROM  Any special or additionally ordered items

Additional Requirements

The following items are necessary to generate labels:

 Parallel, Serial, USB, or Ethernet cable, see

Section 2.2.2 for details.

 Applicable media; see Appendix A for details.

Contact customer support or your sales representative for advice on the media and software that may best be suited for your application.



It is a good idea to save all packaging material for future use.

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Chapter 1 – Getting Started 1

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Professional + modules equipped with the Key Lock Option also include a built-in Kensington Security Slot with a metal backing plate. The Kensington slot allows you to physically secure the printer from being stolen by tethering it to a larger object like a desk or counter. There are many security solutions offered by Kensington that are compatible with the slot.

Visit http://www.kensington.com The Kensington Security Slot has been the industry standard since 1990, giving customers the

best option for physical security of computer and electronic equipment.

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for a full line of locking options and accessories.

Kensington Security Slot



2 Chapter 1 – Getting Started

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This section explains how to connect your printer and load media (including ribbon, if equi pped for thermal transfer operation).

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2.2.1 Power Connections

The printer is powered by an external auto-ranging power supply, which connects between the printer and an electrical outlet. Ensure that the operating ranges of the power supply are compatible with your electrical service, (see Appendix A for details) then connect power as follows:



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Before connecting power to the printer, ensure that the Power Switch is in the OFF (O) position.

1) Connect the Power Supply to Power Jack of the printer.

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2) Connect the AC Power Cord to the Power Supply.

3) Connect the AC Power Cord to an Electrical Outlet.

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Power Supply

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AC Power Cord

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Power Jack

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Electrical Outlet



Chapter 2 – Printer Setup 3

2.2.2 Interface Connections



Before connecting interface cables to the printer, ensure that the Power Switch is in the OFF (O) position.

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Ethernet Port



USB Port

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Serial Port



USB Host Port



Parallel Port



Cable Requirements

Choose the correct cable when interfacing the printer to the host:

 The Parallel Port (optional) supports parallel communications via a 36-pin male mini-Centronics

connector. Bi-directional communications (forward and reverse channels) is supported when an IEEE 1284 compliant cable and supporting host software is used.

 The Ethernet Port supports Wired LAN communications (see Appendix B for information).  The Serial Port supports RS-232C communications via a DB-9 connector with specif ic pin-outs

(interface cable part numbers and pin-outs are given below; contact your reseller to order). Serial port



settings are menu-selectable and must match the host settings.

Part # 32-2483-01

Part # 32-2301-01

 The USB Port supports high-speed serial communications and requires a standard USB interface

cable.

 The USB Host Port (optional). The USB Host Port allows the printer to accept external USB memory

devices for storing graphics, label formats, fonts, and firmware. The port can also accept an USB keyboard for standalone, direct data (Line mode) input applications; see the Programmer’s Manual for more information on how to utilize the port.

The printer automatically establishes communications with the first port through which valid data is received. Afterward, a timeout period must be exceeded (or power must be cycled OFF and ON) to change the established communications port.

4 Chapter 2 – Printer Setup

2.2.3 USB Connection

USB connection to PC requires installation of drivers for both the Port and the Windows Driver itself as described in Steps A and B below. All the files necessary for installation are located on the Accessories CDRom. Connect the printer to the host PC via a standard USB Cable and follow the steps below. The following steps are for a typical Windows XP system, other versions of Windows may vary.

Step A: Windows Port Driver Installation:

1) Turn on the printer and wait until the start-up initialization is complete. The PC will then detect the printer and launch the “Found New Hardware Wizard”.

2) Select the “No, not this time” radio button and then click Next.

3) Select the “Install from a list or specific (Advanced)” radio button and then click Next.

4) Select the “Search for the best driver in these locations” radio button.

5) Check the “Include this location in the search” checkbox and then click Browse.

6) Navigate to driver folder on the CD-ROM, assuming your CD/DVD drive is labeled D: the path would be as follows:

My Computer>D:>assets>windriver

7) Select the folder and then Click ‘OK’. Then Click Next.

Chapter 2 – Printer Setup 5

8) When prompted click “Continue Anyway”

9) Windows will now load the drivers to assign the necessary ports to the printer.

10) Click Finish to close the wizard. Proceed to Step B to begin the installation of the Windows Printer Driver.

Step B: Windows Printer Driver Installation:

1) The PC will launch the “Found New Hardware Wizard” again.

2) Select the “No, not this time” radio button and then click Next.

6 Chapter 2 – Printer Setup

3) Select the “Install from a list or specific (Advanced)” radio button and then click Next.

4) Select the “Search for the best driver in these locations” radio button.

5) Check the “Include this location in the search” checkbox and then click Browse.

6) Navigate to driver folder on the CD-ROM, assuming your CD/DVD drive is labeled D: the path would be as follows:

My Computer>D:>assets>windriver

7) Select the folder and then Click ‘OK’. Then Click Next.

8) Select the driver that matches your model printer. (there may be multiple models listed) and then click Next.

Chapter 2 – Printer Setup 7

9) When prompted click “Continue Anyway”

10) Windows will now install the necessary files for the Windows printer driver.

11) Click Finish to close the wizard.

The printer can now be selected for use in the printer dialogue box of any windows application.

8 Chapter 2 – Printer Setup

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The printer is equipped with an Adjustable Media Sensor and may require adjustment to match your media choice, refer to Section 4.4.

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2.3.1 Loading Roll Media

Load media as follows:

1) Pull forward on the Cover Latches and lift up on the cover. Pro+ models have Key Lock option that must be unlocked before the cover can be opened.

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Cover Latches

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Key Lock Option (Pro+

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models only)

2) Slide the Media Guides outward.



Pro+ model Media Guides are equipped with Adjustable Media Core Hangers, see section 2.3.5.

3) Slide the Media Hangers outward and insert the Roll Media as shown. Allow the Media Hangers to retract and grasp the media roll.

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Media Hangers

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Media Guides

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Roll Media



Chapter 2 – Printer Setup 9

4) Pull out enough media to exit the front of the printer. Adjust the Media Guides so they are lightly touching the edge of the media.

5) If using thermal transfer media (ribbon) proceed to Section 2.4 Loading Ribbon. Otherwise close the printer’s Cover and press downward until latched. Pro

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Pro+ models are equipped with a Cover Release Latch. Press outward on the latch to release cover.

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Cover

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Cover Release Latch

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(Pro+ models only)

6) Press the

button to advance the media (if the Fault Light is lit, see Section 3.7.)

The printer is factory set to use gap media. If using another media type (for example, continuous

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media), printer setup must be reconfigured; see Section 3.4

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2.3.2 Loading - External Media

Using Internal Media Chute Guides Accessory (Professional model only)

Load media as follows:

1) Slide the Media Guides outward.

2) Slide the Media Hangers outward and install the two Media Chute Guides into the Media Hangers.

Media Chute Guides

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Media Hangers

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External Media Guide

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3) Position the Media Hangers to match the width of the media being used. Slide the Hanger Lock against the Media Hanger to hold this position.

Media Hangers

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Hanger Lock

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Chapter 2 – Printer Setup 11

4) Route the media through the External Media Slot in the rear of the printer. Pull out enough media to exit the front of the printer. Adjust the Media Guides so they are lightly touching the edge of the media.

External Media Slot

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Media Guides

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External Media Supply

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5) If using Thermal Transfer media (ribbon) proceed to Section 2.4 Loading Ribbon. Otherwise cl ose the printer’s Cover and press downward until latched.

6) Press the button to advance the media (if the Fault Light is lit, see Section 3.7.)

The printer is factory set to use gap media. If using another media type (for example, continuous media), printer setup must be reconfigured; see Section 3.4

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2.3.3 Loading Media with the Peel and Present Option

Load media for peeling (if the printer is equipped with the option) as follows:

 

When using the Peel Mechanism do not exceed a print speed of 4 IPS.

To utilize “Tear mode” with Peel and Present Option installed; move the Peeler Door to its open position.

1) Load media as described in Section 2.3, (steps 1-3).

2) Remove about 8 inches (200mm) of labels from the Media Backing.

3) Open the Peeler Door. Route the Media Backing over the Platen Roller and Peel Bar, and then behind the Peel Roller and Peeler Door, as shown below.

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Media Backing

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Peeler Door

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Platen Roller

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Peel Bar

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Peel Roller

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4) Close the Peeler Door.

5) If using Thermal Transfer media (ribbon) proceed to Section 2.4 Loading Ribbon. Otherwise cl ose the printer’s Cover and press downward until latched.

6) Press the

7) The printer will now peel each label and present it to the operator for removal. The indicator light will flash orange and the next label will not feed/print until the previous label is removed.

The printer is factory set to use gap media. If using another media type (for example, continuous media), printer setup must be reconfigured; see Section 3.4

button to advance the media (if the Fault Light is lit, see Section 3.7.)

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Chapter 2 – Printer Setup 13

2.3.4 Loading Media with the Cutter Option

Load media for cutting (if the printer is equipped with the option) as follows:

1) Load media as described in Section 2.3, (steps 1-3).

2) Route the media through the opening in the Cutter.

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Cutter



Media



 

3) If using Thermal Transfer media (ribbon) proceed to Section 2.4 Loading Ribbon. Otherwise cl ose the printer’s Cover and press downward until latched.

4) Press the button to advance the media (if the Fault Light is lit, see Section 3.7.). The printer will now cut each label as it exits from the printer.

7) The printer will now peel each label and present it to the operator for removal.

If the printer is equipped with the Present Sensor Option, the indicator light will flash orange and the next label will not feed/print until the previous label is removed.

The printer is factory set to use gap media. If using another media type (for example, continuous media), printer setup must be reconfigured; see Section 3.4

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14 Chapter 2 – Printer Setup

2.3.5 Adjustable Media Core Hangers (Pro+ models only)

The Adjustable Media Core Hangers allow for support of media rolls with 3”, 1.5”, or 1” cores. To adjust:

1) Pull outward in on the Core Hanger and slide the Core Hanger up or down to the desired setting. Be sure both core hangers are set to the same position.

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Media Hanger

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Core Hanger

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3”, 1.5”, and 1” Core Positions

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Not in use Position



(for fanfold or external supply)

Chapter 2 – Printer Setup 15

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The printer is capable of using C.S.I (Coated Side In) and C.S.O (Coated Side Out) ri bbons in the following configurations:

½” Core Ribbons

Ribbon Core Width: 4.3 inches (110mm) Ribbon Width: 1.0 - 4.3 inches (25 - 110mm); Centered on core

1” Core Ribbons (with Ribbon Core Adapters, see section 2.4.1.)

Ribbon Core Width: 1.0 - 4.3 inches (25 - 110mm); Centered on Ribbon Core Adapters

Ribbon Width: 1.0 - 4.3 inches (25 - 110mm); Centered on core

Load ribbon as follows:

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If equipped with the thermal transfer option, the printer is factory set to use ribbon; see Section 3.4 to change this setting if using direct thermal media.

1) Determine the type of ribbon (C.S.I or C.S.O) you are using.

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C.S.I Coated Side In Ribbon C.S.O Coated Side Out Ribbon

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Ensure the inked side of the ribbon faces toward the label media, not the printhead.

16 Chapter 2 – Printer Setup

2) Push out the Supply Hub and load the Supply Roll into the printer as shown. Depending on the size of the Supply Roll, the Media Bouncer may need to be pushed out of the way.

3) Once the Supply Roll is loaded, slide the Ribbon Handler Latch downward to unlatch the Ribbon Handler Assembly.

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Supply Roll

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Supply Hub

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Media Bouncer

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Ribbon Handler Latch

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Ribbon Handler Assembly

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4) Push out the Take-up Hub and load an empty Ribbon Core into the printer as shown.

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Ribbon Core

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Take-up Hub

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Chapter 2 – Printer Setup 17

5) Route the ribbon from the supply roll to the Ribbon Core, as shown below.

6) If not already attached, affix the leader of the ribbon to the Ribbon Core using Tape. Rotate the Take-up Hub Wheel several times to secure the ribbon.

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Ribbon Core

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Tape

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Take-up Hub Wheel

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7) Raise and latch the Ribbon Handler Assembly. Close the cover and press the

button to advance

the media (if the Fault Light is lit, see Section 3.7.)

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Ribbon Handler Assembly

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Cover

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18 Chapter 2 – Printer Setup

2.4.1 Using the Ribbon Core Adapters

When using ribbons with a 1” (25.4mm) I.D. core, a Core Adapter must be used.

1) Slide the Ribbon Roll (with the leader positioned as shown above) onto a Core Adapter. Slide an empty Ribbon Core onto the remaining Core Adapter.

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  

Core Adapter Ribbon Roll Ribbon Core

2) If using a narrow ribbon, position the Ribbon Roll so that it is centered on the Core Adapter. The Core Adapters are marked in both inches and centimeters to aid in proper positioning.

Core Adapter

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Ribbon Roll

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Graphic Display

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Multi-function Button

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The Front Panel consists of a graphic display, two indicator lights, four directional arrow buttons and one multi-function button, as detailed in the following sections.

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Two LED indicator lights provide a quick visual reference of printer operations and conditions, as defined below:

Color Green Orange

Solid

Flashing

Off

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Both indicators will be ON during power-up initialization and following a reset.

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Ready to print

Processing/busy Paused/busy Out of stock\labels or printer jam..

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Paused or Present Sensor is blocked.

No power

TOF sensing error. Next TOF not Found.

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No Error

Chapter 3 – Printer Operation 21

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The User Interface is divided in three sections, Feed/Pause, Test, and Menu. Button functions are dependent on the mode currently in use.

Use the Up and Down arrow buttons to scroll to the item and then press the center button to enter that menu mode.

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Time/Date

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Printer Mode

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Programmable Marquee

(See Programmer's Manual for

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displaying a custom message)

3.3.1 Feed/Pause Mode

At idle: Feeds the media to the next label. When printing: Pauses current print job; prompts user to resume or cancel

Scrolls upward to the next menu item

Scrolls downward to the next menu item

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3.3.2 Test Mode

The Test Mode contains test and informational label selections:

 Print Quality Label  Print Configuration  Ribbon Test Label  Test Label  Validation Label  Print Last Label  Network Report

Internally generated, these labels are printed at pre-selected media type, speed, and heat settings. Changes to these print settings can be made via the Menu System or through host commands. When printing, use full width media to capture the entire format; otherwise, adjust the printer and set the Label Width menu setting.

(1) Press the CANCEL KEY to stop printing.



(2) A printing delay can be set; see Print Test Rate in the Diagnostics menu branch.

22 Chapter 3 – Printer Operation

Datamax E-Class Mark III, Professional, E-Class Mark III Professional+ Professional Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual