E-4203 / E-4204 / E-4304
Operator’s Manual
Copyright Information:
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its
suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party
to, duplicate or copy the Firmware or the information contained in the non-volatile
or programmable memory. The firmware (Software) is protected by applicable
copyright laws and Licensor retains all rights not expressly granted. In no event will
Licensor or its suppliers be liable for any damages or loss, including direct, incidental,
economic, special, or consequential damages, arising out of the use or inability to use the
Firmware (Software).
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax Barcode Products Corporation. No part of this
manual may be reproduced or transmitted in any form or by any means, for any purpose
other than the purchaser's personal use, without the expressed written permission of
Datamax Corporation.
All rights reserved. Printed in the United States of America.
© Copyright 2001 by Datamax Corporation
Part Number: 88-2256-01
Revision: G
Agency Compliance and Approvals:
C US
Listed
UL1950 Information Technology Equipment
C22.2 No. 950-M93
EN60950
For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting
of a min H05VV-F cord which has a minimum 0.75 square mm diameter
conductors, provided with an IEC 320 receptacle and a male plug for the
country of installation rated 6A, 250V
Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit "HAR" markiert ist,
bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75
Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und
einen für das Land geeigneten Stecker, 6A, 250 Volt.
As an Energy Star Partner, the manufacturer has determined that this product
meets the Energy Star guidelines for energy efficiency.
The manufacturer declares under sole responsibility that this product
conforms to the following standards or other normative documents:
EMC: EN 55022 (1993) Class A
EN 50024 (1998)
Safety: This product complies with the requirements of EN 60950 /A11:1997
Gost-R
FCC: This device complies with FCC CFR 47 Part 15 Class A.
þ Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instructions in this manual, it may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
Important Safety Instructions
This printer has been carefully designed to give you many years of
safe, reliable performance. As with all electrical equipment, there are a
few basic precautions you should take to avoid hurting yourself or
damaging the printer:
• Carefully read the installation and operating instructions
provided with your printer.
• Read and follow all warning instruction labels on the printer.
• Place the printer on a flat, firm, solid surface.
• To protect your printer from overheating, make sure all
openings on the printer are not blocked.
• Do not place the printer on or near a heat source.
• Do not use your printer near water, or spill liquid into it.
• Be certain that your power source matches the rating listed on
your printer. If you are unsure, check with your dealer or with
your local power company.
• Do not place the power cord where it will be walked on. If the
power cord becomes damaged or frayed replace it immediately.
• Do not insert anything into the ventilation slots or openings on
the printer.
• Only qualified, trained service technicians should attempt to
repair your printer.
i
Printer Overview
1.0 Introduction........................................................................ 1
1.1 About this Printer ............................................................... 2
1.1.1 Standard Features....................................................2
1.1.2 Optional Features..................................................... 3
Getting Started
2.0 Before using the Printer ...................................................... 5
Setting Up the Printer
3.0 Introduction........................................................................ 7
3.1 Connecting the Printer ........................................................ 7
3.1.1 Power Connection...................................................7
3.1.2 Interface Connection................................................ 8
3.1.3 Interface Cables....................................................... 8
3.2 Loading Media.................................................................... 9
3.2.1 Loading Media for Peel Configuration.....................10
3.3 Loading Ribbon (Thermal Transfer)...................................11
3.4 Flash Memory Expansion.................................................... 13
Using the Front Panel
4.0 Front Panel Operation......................................................... 15
4.1 Lights.................................................................................. 15
4.2 Buttons ............................................................................... 16
4.3 Normal Mode - Button Functions........................................ 16
4.4 Printer Setup Mode - Button Functions............................... 17
4.4.1 Printer Setup Menu List...........................................18
4.4.2 Menu Items and Values............................................ 19
4.4.3 Example of Changing Baud Rate.............................. 22
4.5 Label Alignment ................................................................. 25
4.5.1 Label Alignment = YES ........................................... 25
4.5.2 Label Alignment = AUTO........................................ 26
4.5.3 Label Alignment = NO............................................. 26
4.5.4 Label Alignment Recommended Settings.................27
ii
4.5.5 Label Alignment Troubleshooting............................ 28
iii
4.6 Calibration Mode................................................................ 31
4.6.1 Media Sensor Calibration Procedure........................ 32
4.6.2 Auto Media Calibration Procedure........................... 33
4.7 Internal Labels....................................................................34
4.7.1 Database Configuration and Dot Check Label............. 34
4.7.2 Test Label................................................................ 36
Maintenance and Adjustments
5.0 Introduction........................................................................ 38
5.1 Cleaning the Printhead........................................................39
5.2 Media Width Adjustment.................................................... 40
5.3 Ribbon Width Adjustment..................................................41
5.4 Fine Printhead Adjustment.................................................. 42
5.5 Printhead Replacement ....................................................... 43
5.6 Darkness Adjustment.......................................................... 44
5.7 Resetting to the Factory Defaults......................................... 44
5.8 Downloading Firmware and Fonts...................................... 45
Troubleshooting
6.0 Introduction......................................................................... 46
Specifications
7.0 Printer Specifications.......................................................... 50
Appendix A
ASCII Control Code Chart......................................................... A-1
Appendix B
Embedded Fonts and Barcodes................................................... B-1
Appendix C
Warranty Information................................................................. C-1
E-4203/E-4204/E-4304 1
1.0 Introduction
The E-4203, E-4204, and E-4304 hereafter referred to as ‘the printer’, is
a user-friendly printer that blends quality and durability at an affordable
price. The front panel was designed to make operation of the printer a
simple task. The printer offers direct thermal and optional thermal
transfer printing as well as RS232 serial and parallel interfaces for ease
of connection to your host system.
Direct Thermal Model Thermal Transfer Model
This manual provides all the information necessary to operate the
printer.
To print labels or tags simply refer to the instructions included with the
software you have chosen to create the labels. A Windows printer
driver can be found on our website (www.datamaxcorp.com) or on the
Datamax Accessories CD.
If you wish to write a custom program, a copy of the E-Class DPL
Programmer’s Manual (88-2265-01) is included on the Datamax
Accessories CD.
2 E-4203/E-4204/E-4304
1.1 About this Printer
This printer offers the following standard and optional features:
1.1.1 Standard Features
Printing
Ø Direct Thermal Printing
Ø On Demand and Batch Printing
Ø 203 or 300 DPI Printhead (Model Dependant)
Ø AGFA Scalable Font Engine
Memory
Ø 1 MB FLASH memory
Ø 2 MB DRAM Memory
Interfaces
Ø This printer is equipped with an RS-232 serial interface and a
Centronics parallel interface.
Operational
Ø Simple Media Loading
Ø Media Tearbar
Ø Fan-fold media compatible from rear of printer
Ø 1” (25mm) internal media supply core
E-4203/E-4204/E-4304 3
1.1.2 Optional Features
Thermal Transfer
Thermal transfer printing requires the use of a ribbon. The ink/wax
from the ribbon transfers to the media by the printer to create an
image. Thermal transfer printing provides exceptional clarity and
scanability.
External Cutter
The external cutter provides ease of automatic cutting for tags and
labels after a label is printed. This feature attaches to the front of the
printer.
Present Sensor
The present sensor allows the printer to be configured for "one up"
printing. With the sensor installed, the printer will not print the next
label until the previous printed label has been removed from the
printer.
FLASH Memory Expansion
FLASH Expansion cartridges are used for permanent storage of
custom fonts, formats and graphics. The FLASH memory cartridges
cannot be used in conjunction with the ILPC option
External Media Supply Stand*
The external media supply option allows the use of large media
supply rolls, up to 8-inches in diameter, on 1−3″ cores.
ILPC
International Print Capability consisting of one of the following:
Ø CG-Times (western European) Scalable font
Ø Kanji Gothic B Scalable font
Ø Simplified Chinese GB Scalable font
Heavy Duty Power Supply
This optional power supply is available for use in high demand
applications. This power supply will also increase the E-4203’s
print speed capability to 4 IPS.
* Not available for the E-4304
4 E-4203/E-4204/E-4304
E-4203/E-4204/E-4304 5
2.0 Before using the Printer
Removing the Packaging
Inspect the shipping container(s) for damage, if damage is evident notify
the shipping company to report the nature and extent of the damage.
The printer is carefully packaged to avoid any damage during transit. In
order to operate the printer you will need to remove the packaging
materials, (i.e., tape and foam) that were placed in the printer for
shipment. Complete the following steps prior to connecting power or
attempting to load media.
Ø Open the box, (make sure the arrow
on the box is pointing up).
Ø Remove packing foam, cardboard
divider, and power supply box.
Ø Lift the printer from its box and remove the
packing foam.
Ø Remove the plastic bag from the printer.
þ Note: It is a good idea to save the carton and packaging materials
in the event shipping the printer is ever required.
6 E-4203/E-4204/E-4304
Inspecting the Printer
After removing the printer from the packaging material, check the
contents of the package. The following items should be included:
Ø Printer
Ø External power supply
Ø Accessories CD
Ø Special or additional items
purchased.
Additional Requirements
The following items are necessary for generating labels from your
printer. Contact your customer support representative for advice on
which media and software is best suited for your needs.
Ø Serial or parallel cable
Ø Applicable media
Ø Applicable software
E-4203/E-4204/E-4304 7
3.0 Introduction
This chapter explains how to connect your printer, load media and
ribbon (optional), and print a configuration label.
3.1 Connecting the Printer
3.1.1 Power Connection
The printer is powered from an external power supply that connects to
the printer as shown below. Several power supplies are available
depending on your printer model.
Model DPI
Print
Speed
Media Roll
Diameter
Power Supply*
E-2303 203 3 IPS 4” Standard (Non Auto-Ranging)
110V: 50-2024-01
220V: 50-2034-01
E-4203 with
4 IPS Option
203 4 IPS 4” Standard (Auto-Ranging)
50-2050-01
E-4204 203 4 IPS 5” Standard (Auto-Ranging)
50-2050-01
E-4304 300 4 IPS 5” Standard (Auto-Ranging)
50-2050-01
* The optional Heavy Duty Power Supply (50-2049-01) can be used for high demand applications
with any of the above printer models.
Ensure that the power supply
shipped with your printer is
compatible with your electrical
service.
8 E-4203/E-4204/E-4304
3.1.2 Interface Connection
The printer can be connected to the host via a serial or parallel cable.
3.1.3 Interface Cables
An interface cable is necessary to connect the printer to the host. The
interface between the printer and the host will be either a serial RS-232C
or parallel cable. Cable configurations for serial (RS-232C) interfaces
are shown below, (contact your reseller for part numbers and ordering
information).
Part# 32-2300-01
Part# 32-2301-01
The printer can also be connected to the host with a parallel connection.
In addition, the printer has a unique feature where if you connect both
the serial and parallel cables to the printer at the same time, the printer
will automatically interface to the first connection, (serial or parallel)
that transmits valid data. After a connection has been made, the printer
must be turned off and then back on again to change the interface
connection.
E-4203/E-4204/E-4304 9
3.2 Loading Media
1. Open the cover.
2. Push the Printhead Latch down
and raise the Printhead Carrier
Assembly.
3. Place a roll of media (labels
facing up) on the Media Hub and
insert them into the printer. Slide
the Media Hub Flange with its
smooth side towards media onto
the Media Hub.
4. Route the media as shown below.
5. Slide the Media Guide and Hub Flange to the edge of the media.
6. Close the Printhead Carrier Assembly and press down until it locks into place.
7. Close the cover and press the ‘Feed’ button several times to feed the media and
ensure proper tracking. If the printer does not correctly sense the top of each
label it may be necessary to perform the Calibration Procedure, Section 4.6.
Note: The printer is factory set for 4-inch media and ribbon, when using
different width media/ribbon please refer to Chapter 5.
10 E-4203/E-4204/E-4304
3.2.1 Loading Media for Peel Configuration
1. Open the cover.
2. Push the Printhead Latch down and raise the Printhead Carrier Assembly.
3. Place a roll of media (labels facing up) on the Media Hub and insert them
into the printer. Slide the Media Hub Flange with its smooth side towards
media onto the Media Hub.
4. Pull the Peel Lever forward to the ‘Open’ position.
5. Remove 6″ (152 mm) of labels from the backing. Route the Media
Backing over the Platen and Peel Bar and behind the Peel Roller and
Fascia as shown below.
6. Push the Peel Lever back to the ‘Closed’ position
7. Close the printhead carrier assembly and press down until it locks
into place.
8. Close the cover and press the ‘Feed’ button several times to feed the
media and ensure proper tracking. The labels will separate
automatically as it is feed through the printer. If the printer does not
correctly sense the top of each label it may be necessary to perform
the Calibration Procedure, Section 4.6.
E-4203/E-4204/E-4304 11
3.3 Loading Ribbon (Thermal Transfer)
1. Open the cover.
2. Remove the two
ribbon hubs.
3. Slide a roll of Ribbon
onto one of the
Ribbon Hubs and an
Empty Core onto the
other hub.
4. Push the Printhead Latch
down and raise the
Printhead Carrier
Assembly.
5. Slide the
Direct/Thermal
Transfer switch to the
‘Transfer’ position.
12 E-4203/E-4204/E-4304
6. Place the Ribbon Hubs back into the printer and route the ribbon
through the printhead carrier assembly as shown below.
Note: Always make sure the ink side of the ribbon faces the media and NOT the
printhead.
7. The ‘Media Type’ setting within the printer’s setup must be set to
‘Thermal Transfer’ to print using a ribbon. See Section 4.4.
E-4203/E-4204/E-4304 13
3.4 Flash Memory Expansion
The printer can be equipped with an optional Flash Memory Expansion.
This flash expansion can be used for storage of label formats and fonts.
For font downloading instructions refer to Section 5.8 in this manual.
To install the Flash Memory Expansion:
ΠTurn the power off and
unplug the printer.
Remove any installed
media from the printer.
• Using a coin, flathead
screwdriver, or similar
object, insert it into the
Slot on the underside of
the printer and gently pry
the Expansion Cover off
the printer.
Ž With the Flash Memory
Expansion Assembly
oriented as shown
(connector down), gently
insert it into the Expansion
Bay until the assembly is
firmly seated.
Note: When using a blank expansion module for the first time the
printer will automatically format it when the printer is powered
up. This initial format can take up to one minute.
14 E-4203/E-4204/E-4304
E-4203/E-4204/E-4304 15
4.0 Front Panel Operation
The Front Panel consists of
three lights and three dualfunction buttons. The functions
of these lights and controls are
listed below.
4.1 Lights
Ø Both the POWER and PAUSED lights will be on during power-up
initialization, or “warm reset”.
16 E-4203/E-4204/E-4304
4.2 Buttons
Three buttons perform different functions based on the mode the printer
is in. The printer operates in one of the following modes:
Normal: Normal printer functions (i.e. Pause, Feed, and Cancel). See
Section 4.3
Printer Setup: Allows setting of the printer’s operating menu items (i.e. Media
Settings, Communications, and Options. See Section 4.4
Calibration: Allows the printer to ‘calibrate’ the media for sensing of the Top
of Form. See Section 4.6
4.3 Normal Mode - Button Functions
In ‘Normal Mode’ the printer’s buttons control normal operations such
as Pause, Feed, and Cancel as well as test and reset functions by using
button combinations.
Button Combinations (push buttons simultaneously)
+
Prints the Test Label, see section 4.7.2.
+
Performs a warm reset and return to the Normal Mode of
operation.
+
Will cause the printer to print the Database
Configuration and Dot Pattern Labels.
E-4203/E-4204/E-4304 17
4.4 Printer Setup Mode - Button Functions
In ‘Printer Setup Mode’ the printer’s buttons control the setting of the
printer’s operating menu items such as Media Settings,
Communications, and Options.
Note: It is recommend that the Printer Setup Mode is not executed with the printer in
Peel Mode or the optional Present Sensor enabled. Depending on label size this
can cause unpredictable results.
Note: If at any time you wish to discard your changes and revert back to the previous
values simply turn off the printer.
Note: Printer and cutter faults are disabled during
,
but can still
occur while printing “test” labels.
Note: Factory Defaults can be restored, see section 5.7
18 E-4203/E-4204/E-4304
4.4.1 Printer Setup Menu List
The sample label below is the Printer Setup Menu List. This label
shows all of the printer’s current values for each menu item that can be
modified using the front panel. The number far left of the Menu Item
corresponds to its position in the Menu List, for selection by pressing
.
For example to “Direct Select” the BAUD RATE Menu Item press and
hold the button for 7 flashes of the FAULT light; for the TOF GAIN
item hold for 12 flashes, etc.
Note: When using narrow media the ‘Menu Items’ column will be truncated.
E-4203/E-4204/E-4304 19
4.4.2 Menu Items and Values
The table below lists all the menu items and their possible values in the
‘Printer Setup Procedure’.
1) MEDIA TYPE
Sets printing for either direct
thermal (no ribbon) or thermal
transfer (ribbon) stock.
Possible Values:
* DIRECT THERMAL
THERMAL TRANSFER
2) SENSOR TYPE
Select the sensor type that matches your
label stock.
Possible Values:
* EDGE: (Gaps in media)
(REFL) REFLECTIVE: (Black Mark)
(CONT) CONTINUOUS: (No sensing)
3) PRESENT SENSOR
Enables/Disables the optional
Present Sensor Assembly
Possible Values:
* NO
YES
4) CUTTER EQUIPPED
Enables/Disables the optional Cutter
Assembly
Possible Values:
* NO
YES
5) SOP ADJUST
This sets the point to begin printing,
relative to the top-of-form (label’s
edge as detected by the media
sensor).
Possible Values:
Range: 0 – 255; default = *128
0 = close to edge
255 = furthest from edge
6) PRESENT ADJUST
This command specifies an additional
amount to advance the label after print.
Possible Values:
Range: 0 – 255; default = *128
0 = close to edge
255 = furthest from edge
7) BAUD RATE
Sets serial port baud rate to match
host.
Possible Values:
600 to 38.4k; default = *9600
8) DATA BITS
Set data word length to match host.
Possible Values:
* 8
7
20 E-4203/E-4204/E-4304
9) CONTROL CODES
Allows code selection listed in
Programmer’s manual.
Possible Values:
* (STD) STANDARD CODES
(ALT) ALTERNATE CODES
10) CONT FORM LENGTH
This command sets the page size (label
length) when the printer’s ‘SENSOR
TYPE’ is set to continuous media.
Possible Values:
Range: 0 – 9999; default = *100
Units: .01 inch
11) OOS MAXVOLT
Sets the sensor reading that can
indicate OOS, (out of stock
condition).
Possible Values:
Range: 0 – 16; default = *2
Units: 0.1 volt
12) TOF GAIN
Sets Top of Form (TOF) Gain value.
Possible Values:
Range: 0 – 15; default = *10
13) TOF DELTA
Sets minimum change in the sensor
reading required to recognize a
“Gap” or Mark”.
Possible Values:
Range: 0 – 50; default = *10
Units: 0.1 volt
14) TOF LOW
Sets the minimum sensor reading for
paper (EDGE) or mark (Reflective).
Possible Values:
Range: 0 – 50; default = *0
Units: 0.1 volt
15) LABEL WIDTH
Sets the label width.
Possible Values:
Range: 75 – 410; default = *410
Units: .01 inch
16) Scalable Font
Sets the number of 4K Byte blocks
allocated for scaleable fonts.
Possible Values:
Range: 0 – 255; default = *64
E-4203/E-4204/E-4304 21
17) INTERNAL MODULE
Sets the number of 4K Byte blocks
allocated for the internal RAM
module.
Possible Values:
0 – 255; default = *128
18) LABEL ALIGNMENT (see section
4.5 for more information)
Sets Label Alignment Method.
Possible Values:
YES (printer uses ‘ALIGNMENT
LENGTH’ or host sent value)
AUTO (printer will automatically
determine label length)
* NO (Label Alignment disabled)
19) ALIGNMENT LENGTH (see
section 4.5 for more information)
Leading edge to leading edge
distance of two successive labels.
Must be set when ‘LABEL
ALIGNMENT’ is set to Yes.
Possible Values:
0 – 999; default =100*
Units: .01 inch
20) STOP LOCATION
Sets convenient stop locations for
different printer configurations.
Possible Values:
*HOST (printer uses host values of SOP
and Present Distance)
PEEL (sets stop location just behind the
peel bar)
CUT (sets stop location at the cutter
blade)
COVER (sets stop location at the tear plate)
NONE (printer uses normal start location
and ignores host commands)
* = Default Setting
All of the menu items listed in the previous tables are stored in non-volatile memory.
22 E-4203/E-4204/E-4304
4.4.3 Example of Changing Baud Rate
The following is a step by step example for modifying the Printer Setup.
Although this example will show how to modify only the Baud Rate value from a
default of 9600 bps to 19200 bps the same procedure can be used to change any
of the printer’s menu items.
Note: It is recommend that the Printer Setup Mode is not executed with the
printer in Peel Mode or the optional Present Sensor enabled. Depending
on label size this can cause unpredictable results.
1. With printer off and properly loaded with media press and hold the
button while powering up the printer. Continue to hold the
button until the PAUSED light turns off then release.
2. Press and hold the button and count 7 flashes of the FAULT light
then release. The following printout should be showing:
3. Press the button once to increment to the 19200 bps value. The
following printout should be showing:
4. At this point you will accept the current values for “test” and exit the
Printer Setup Procedure by pressing the
+
buttons
simultaneously.
Note: If you wish to discard your changes and revert back to the previous
values simply turn off the printer before Step 5.
5. Now you can save your changes and resume by again
pressing the
+
buttons simultaneously. Wait about 15 seconds
for
to begin.
E-4203/E-4204/E-4304 23
Continued…
24 E-4203/E-4204/E-4304
6. To confirm that your changes have been made press the
+
buttons simultaneously, this will print the Database Configuration
Label. The label should show the new Baud Rate value of 19200.
FRI AUGUST 024, 2001 19:29 236
VER: ET4204 - 04.06 08/24/01
BOOT 83-2329-04A
CODE 83-2325-04F
FONT 83-2337-01A
CPLD 592157-01C
INTERNAL FLASH MODULE PRESENT
SYSTEM RAM CHECKS____ GOOD
SYSTEM RAM SIZE___ 2015 KBYTES
SYSTEM RAM AVAIL__ 1244 KBYTES
REG POWER SUPPLY__ YES
INPUT VALUES
PAPER_____________ 255
DARKNESS__________ 131
TRAN______________ 255
REFL______________ 149
RIBN______________ 87
TEMP______________ 48
VOLT______________ 223
CONFIGURATION
DIRECT THERMAL
SERIAL PORT SELECTED
19.2; 8BITS
EDGE
CONT FORM LENGTH__ 0
PRESENT ADJUST____ 127
SOP ADJUST________ 127
TOF LOW___________ 0 0
TOF DELTA_________ 10 10
TOF GAIN__________ 12 10
OOS MAXVOLT_______ 3 3
LABEL ALIGNMENT___ NO
ALIGN LENGTH______ 100
STOP LOCATION_____ HOST
COUNTER INFORMATION
ABSOLUTE VALUES 6-18-2001
LENGTH____ 773 INCHES
TIME______ 20 HOURS
RESETTABLE VALUES 6-22-2001
LENGTH____ 576 INCHES
TIME______ 10 HOURS
MEMORY CONFIGURATION
INTERNAL MODULE______ 15
SCALABLE FONTS_______ 32
LABEL SIZE 0416:02157 IN
New ‘19.2’
Value
E-4203/E-4204/E-4304 25
4.5 Label Alignment
The Label Alignment function is intended for applications with short
label lengths that result in wasted labels (between the media sensor and
printhead) when printing the first label after changing media or at
power-up. This is accomplished with providing the printer with a
‘ALIGNMENT LENGTH’ which can be manually measured and entered
(see section 4.5.1) or automatically calculated using a Forced
Alignment, (see section 4.5.2). Label Alignment, set via the menu
system or via host commands, has three possible values: YES, AUTO,
and NO which are covered in the following sections.
4.5.1 Label Alignment = YES
In this mode the operator must
supply an ‘ALIGNMENT
LENGTH’ value. The
‘ALIGNMENT LENGTH’ value is
measured from label leading edge
to label leading edge of two
successive labels. This value can
be sent via the host computer or
entered by using the Menu Setup
Mode.
The ‘ALIGNMENT LENGTH’
must be as accurate as possible.
For very small labels, errors as
small as 0.01” could result in
noticeable print variations for the
labels resting between the
printhead and the media sensor.
If media of a different label
length is loaded the
‘ALIGNMENT LENGTH’ must be
recalculated and changed via the
Menu Setup or host computer.
26 E-4203/E-4204/E-4304
4.5.2 Label Alignment = AUTO
In this mode the printer can calculate the ‘ALIGNMENT LENGTH’ by
performing a FORCED ALIGNMENT. This eliminates the need to
physically measure the ‘ALIGNMENT LENGTH’ as in 4.5.1 Label
Alignment = YES. This feature is usually preferred for applications
requiring frequent changing of media of different label lengths.
To perform a FORCED ALIGNMENT press and hold the FEED button
(approx. 4 seconds). The printer will measure and save the label length
and then align the label. FORCED ALIGNMENT can result in wasted
labels during the label measurement, (the larger the label length the more
labels that are wasted), these labels are not rewound because of physical
rewind limits that prevent ribbon and paper jamming.
FORCED ALIGNMENT with Present Sensor Enabled:
While the label length is measured the printer will pause, illuminating
the PAUSE LED after each movement. The operator must press the
Pause button for alignment to continue. This allows the operator to
remove any labels as required. Labels should not be forcibly removed,
as they may not actually be positioned for removal, but at an interim
position required for length measurement.
4.5.3 Label Alignment = NO
When Label Alignment is not enabled (set to NO) printing begins at the
current label position without alignment, assuming the label is at the
start of print position. Additionally, for small label lengths, the labels
between the printhead and the TOF sensor are wasted.
E-4203/E-4204/E-4304 27
4.5.4 Label Alignment Recommended Settings
Label Alignment is intended for use with label length less than the
distance between the printhead and the edge sensor, or where label
wastage at power-up is a concern. Label Alignment is not
recommended for label stock lengths greater than 6.5” or for label stock
containing 2 or more form lengths.
Label Stock Label Alignment Setting
Continuous NO
6.5” or less YES or AUTO
6.5” or more NO
Multiple form length NO
28 E-4203/E-4204/E-4304
4.5.5 Label Alignment Troubleshooting
Problem
Description
Possible
Cause
Solution
Attempting to
perform Label
Alignment results
in no paper
movement.
With the Present
Sensor enabled,
Label Alignment
can not be
performed
without a Label
Length.
Ø Set Label Alignment to AUTO,
press and hold FEED till paper
moves for automatic Label
Alignment Length measurement.
~OR~
Ø Re-measure Label Alignment
Length, use Menu Setup to set
new length, ensure desired length
has been set.
First label wasted
during alignment.
All labels thereafter
print with proper
start of print
position.
Alignment
Length is too
long.
~OR~
For labels whose
label length and
stop position
cause them to
stop with a gap
on the edge
sensor, the
alignment
function can
result in wasted
labels.
Ø Set Label Alignment to AUTO,
press and hold FEED till paper
moves for automatic Label
Alignment Length
measurement.
~OR~
Ø Re-measure Label Alignment
Length, use Menu Setup to set
new length, ensure desired
length has been set.
Ø Obtaining a slightly different
label Alignment Length
measurement. Using label
alignment AUTO mode, hold
the FEED button to force an
alignment and label
measurement. Ensuring slack in
the label stock may result in a
slightly different measurement.
The Alignment Length may also
be set manually via the Setup
Menu. Increasing or decreasing
the value by 1 or 2 units
(in./100) may help to prevent
the wasted labels, however this
may result in incorrect print
positions for labels that are
short in length.
E-4203/E-4204/E-4304 29
Problem
Description
Possible
Cause
Solution
Label Alignment is
incorrect. Pressing
FEED successively
results in a short
label length, 1-inch.
Label Alignment
Length is not
correct. The
default Label
Alignment
Length is 1.00”,
and will result in
this behavior
when any larger
label length is
used without
setting the
appropriate
length
Ø Set Label Alignment to AUTO,
press and hold FEED till paper
moves for automatic Label
Alignment Length
measurement.
~OR~
Ø Measure Label Alignment
Length, use Menu Setup to set
new length, ensure desired
length has been set.
Label Alignment is
incorrect. Pressing
FEED successively
results in a label
length longer than
actual, 1 inch.
Label Alignment
Length is not
correct. The
default Label
Alignment
Length is 1.00”,
and will result in
this behavior
when any larger
label length is
used without
setting the
appropriate
length
Ø Set Label Alignment to AUTO,
press and hold FEED till paper
moves for automatic Label
Alignment Length
measurement.
~OR~
Ø Measure Label Alignment
Length, use Menu Setup to set
new length, ensure desired
length has been set.
30 E-4203/E-4204/E-4304
+
Problem
Description
Possible
Cause
Solution
Tear Mode selected
but label stop
position (present
position) is not far
enough forward.
Another present
position has been
determined.
Enabling the
Present Sensor
causes the label
stop position
(present position)
to be
approximately
0.1” behind the
peel bar.
~OR~
The Present
Adjust value is
not correct.
Ø Disable the Present Sensor.
~OR~
Ø Ensure the host computer is not
providing a Present Distance
shorter than is required for the
Tear Bar.
Ø Use the Menu Setup to modify
the Present Adjust value.
Tear Mode selected
but label stop
position (present
position) is too far
forward.
Another present
position has been
determined.
~OR~
The Present
Adjust value is
not correct.
Ø Ensure the host computer is not
providing a Present Distance
longer than is required for the
Tear Bar.
Ø Use the Menu Setup to modify
the Present Adjust value.
FAULT LED
illuminates during
label alignment
The label supply
is empty
Ø Load new label stock
E-4203/E-4204/E-4304 31
4.6 Calibration Mode
In ‘Calibration Mode’ the printer’s buttons allows the printer to
‘calibrate’ the media for sensing of the Top of Form either automatically
or manually.
Note: If at any time you wish to discard your changes and revert back to the previous
calibration simply turn off the printer.
Note: Before calibrating, be sure the media sensor is set for the appropriate media
type, see section 4.4.2, also be sure the printhead is latched down and the cover
is closed.
Note: Printer and cutter faults are disabled during
and
, but can still occur while printing “test” labels.
Note: Factory Defaults can be restored, see section 5.7
32 E-4203/E-4204/E-4304
4.6.1 Media Sensor Calibration Procedure
The ‘Media Sensor Calibration Procedure’ allows the operator to recalibrate the
selected media sensor (reflective or gap) for a selected media. Follow the steps
below to calibrate your sensor.
Note: Before calibrating, be sure the media sensor is set for the appropriate
media type, see section 4.4.2, also be sure the printhead is latched down
and the cover is closed.
1. Hold the button while powering up the printer, continue to hold the button
until the PAUSED light turns off then release. Next press and hold the
button, continue to hold the button until the PAUSED light turns on then
release.
2. Place a sample of your media (with
backing) over the media sensor,
close the printhead, and then press
the button. The printer will flash
the FAULT light until it has finished
analyzing the material.
3. Place a sample of your media
backing or position the reflective
mark of your continuous media over
the media sensor, close the printhead,
and then press the button. The
printer will flash the FAULT light
until it has finished analyzing the
material.
4. Remove all media from the media sensor, close the printhead, and then press
the button. The printer will flash the FAULT light until it has finished
analyzing the media sensor for no media.
5. Once the calibration is complete (all three operations performed) press the
+
buttons simultaneously to accept the current calibration for “test” and
exit the .
6. Use the button, (feeds blank label) and the button, (prints test label) to
test the current calibration.
Note: If you wish to discard your changes and revert back to the previous
calibration simply turn off the printer before Step 7.
7. Now you can save your changes and resume by again pressing
the
+
buttons simultaneously.
E-4203/E-4204/E-4304 33
4.6.2 Auto Media Calibration Procedure
The ‘Auto Media Calibration Procedure’ allows the operator to
automatically obtain the optimum (TOF Low and TOF Delta) values for
a particular media. These values are useful for media that continues to
have troubles after Media Sensor has been manually calibrated (usually
preprinted media). This operation feeds 10 inches of media using the
current Media Sensor Calibration setting and calculates the TOF Delta
and TOF Low values to be used. Upon completion the printer will exit
back to ‘Calibration Mode’ flashing the PAUSED light if successful or
the FAULT light if not successful.
Note: Before calibrating, be sure the media sensor is set for the
appropriate media type, see section 4.4.2, also be sure the
printhead is latched down and the cover is closed.
To perform the Auto Media Calibration complete the following steps:
1. Load the desired media.
2. Hold the button while powering up the printer. Continue to hold
the button until the PAUSED light turns off then release.
3. Next press the button, (the printer will now calibrate to the
media)
4. The PAUSED light will flash 5 times to indicate a successful
calibration. The FAULT light will flash 3 times to indicate an
unsuccessful calibration.
Note: If you wish to discard your changes and revert back to the
previous calibration simply turn off the printer before Step 5.
5. Now you can save your changes and resume by again
pressing the
+
buttons simultaneously.
34 E-4203/E-4204/E-4304
4.7 Internal Labels
The following sections explain each of the printer’s internally generated
test and configuration labels.
4.7.1 Database Configuration and Dot Check Label
To print the Database Configuration and Dot Check Labels:
With the printer on, loaded with media (at least 4 inches wide), and
ribbon (if printing in thermal-transfer). Press the
+
buttons
simultaneously to print the Database Configuration and Dot Check Label
Alternately, press and hold the button and turning the printer on,
continue holding the F2 button until the PAUSED light turns off. Using
this method will initiate the ‘Character Dump Mode’. Turn the printer
off to terminate the ‘Character Dump Mode’.
The first label printed will be the Database Configuration Label, which
lists the printer's configuration and status.
FRI AUGUST 024, 2001 19:29 236
VER: ET4204 - 04.06 08/24/01
BOOT 83-2329-04A
CODE 83-2325-04F
FONT 83-2337-01A
CPLD 592157-01C
INTERNAL FLASH MODULE PRESENT
SYSTEM RAM CHECKS____ GOOD
SYSTEM RAM SIZE___ 2015 KBYTES
SYSTEM RAM AVAIL__ 1244 KBYTES
REG POWER SUPPLY__ YES
INPUT VALUES
PAPER_____________ 255
DARKNESS__________ 131
TRAN______________ 255
REFL______________ 149
RIBN______________ 87
TEMP______________ 48
VOLT______________ 223
CONFIGURATION
DIRECT THERMAL
SERIAL PORT SELECTED
19.2; 8BITS
EDGE
CONT FORM LENGTH__ 0
PRESENT ADJUST____ 127
SOP ADJUST________ 127
TOF LOW___________ 0 0
TOF DELTA_________ 10 10
TOF GAIN__________ 12 10
OOS MAXVOLT_______ 3 3
LABEL ALIGNMENT___ NO
ALIGN LENGTH______ 100
STOP LOCATION_____ HOST
COUNTER INFORMATION
ABSOLUTE VALUES 6-18-2001
LENGTH____ 773 INCHES
TIME______ 20 HOURS
RESETTABLE VALUES 6-22-2001
LENGTH____ 576 INCHES
TIME______ 10 HOURS
MEMORY CONFIGURATION
INTERNAL MODULE______ 15
SCALABLE FONTS_______ 32
LABEL SIZE 0416:02157 IN
E-4203/E-4204/E-4304 35
The second label printed is the Dot Check Label. This label is used to
determine whether the printhead is in need of replacement. 'Good' and
'Faulty' Dot Check Labels are shown below:
Good Test Label:
Indicates that the printhead is
operating normally.
Faulty Test Label:
Streaks in test label indicate a
dirty or faulty printhead.
(See Chapter 5 for cleaning
and replacement.)
36 E-4203/E-4204/E-4304
4.7.2 Test Label
This label is intended to be used to evaluate the current printer setup for
print quality and label tracking and positioning.
To print the Test Label:
With the printer loaded with media (at least 4 inches wide), and ribbon
(if printing in thermal-transfer), press the + buttons
simultaneously to print the Internal Test Label.
E-4203/E-4204/E-4304 37
E-4203/E-4204/E-4304 38
5.0 Introduction
This chapter covers the cleaning, adjusting, and some troubleshooting
tips involved with your printer. In addition, the following table provides
a recommended cleaning schedule for the various parts of your printer.
Area Method Interval
Printhead Turn off the printer before cleaning
the printhead. Use solvent* on a
cotton swab to clean the printhead
from end to end.
After every roll
of media.
Platen Roller Turn the power off. Rotate the
platen roller and clean it thoroughly
with solvent* and a cotton swab.
After every roll
of media.
Peel-Off
Roller
Rotate the peel-off roller and clean
it thoroughly with solvent* and a
cotton swab.
After every roll
of media.
Media Path Solvent* After every roll
of media.
Peel/Tear Bar Solvent* As needed
Media Sensor Air blow Monthly
Exterior Mild detergent or desktop cleaner. As needed
Interior Brush or vacuum cleaner As needed.
* Recommend using a solvent that contains isopropyl alcohol.
Warning: Isopropyl alcohol is a flammable solvent, always take the
proper precautions when using this solvent.
E-4203/E-4204/E-4304 39
5.1 Cleaning the Printhead
Warning: Turn ‘off’ the printer and unplug the unit from the outlet
before cleaning the printhead.
1. Turn ‘off’ the printer and open the cover.
2. Push the Printhead Latch down and raise the Printhead Carrier
Assembly.
3. Using a Cotton Swab dipped in isopropyl alcohol, rub the Cotton
Swab along the Printhead.
40 E-4203/E-4204/E-4304
5.2 Media Width Adjustment
The thumbwheel on the side of the printhead carrier assembly allows the
printhead to be adjusted for various sizes of media. The numbers on the
thumbwheel serve only as a reference point and do not correspond with
a particular media width. To adjust for narrow media move the
Thumbwheel to the left (frontward), for wide media move it to the right
(rearward).
1. Load media into the printer.
2. Print a label, if it is light on the right-hand side then move the
Thumbwheel to the right (rearward), (see example below).
Light print on the right side of the
test label indicates that the
Thumbwheel should be adjusted
to the right (rearward).
Note: If the media begins tracking to the right while printing the
Thumbwheel should be adjusted to the left (forward)
E-4203/E-4204/E-4304 41
5.3 Ribbon Width Adjustment
The adjustable ribbon handler feature allows adjustment to the ribbon
supply hub that provides optimum tension when using different widths
and/or types of media and ribbon.
1. Turn ‘off’ the printer.
2. Hold the Hub and rotate the Ribbon Tension Adjustment Knob to
meet your media/ribbon widths based on the table below. Ensure
that the Ribbon Tension Adjustment Knob is turned fully to the
clockwise or counter-clockwise position, the knob will no longer
turn once it is in the proper position, do not force or over turn.
Ribbon
Size
Ribbon Width Direction of Rotation
Narrow 1-2 inches wide Clockwise*
Wide 2-4 inches wide Counter-Clockwise*
* Continue turning the ribbon tension adjustment knob until it
will not turn any further in either the clockwise or counterclockwise position.
42 E-4203/E-4204/E-4304
5.4 Fine Printhead Adjustment
A fine printhead adjustment set screw is located on top of the printhead
carrier assembly that can be used for adjusting print quality. This
adjustment is set at the factory and should not need further adjusting;
however, with different types and thickness of media some adjustment
may be necessary.
To adjust the printhead, turn the Set Screw until optimum print quality
is obtained, (some trial and error may be necessary). Do not over tighten
the Set Screw.
Note: It is not necessary to remove the Ribbon Handler Assembly, (if
equipped). An access hole in the assembly is provided for
adjustments.
E-4203/E-4204/E-4304 43
5.5 Printhead Replacement
Removal:
Note: It is not necessary to remove the Ribbon Handler Assembly, (if
equipped). An access hole in the assembly is provided for access.
Note: Always follow proper ESD (Electro Static Discharge) procedures when
replacing the printhead.
1. Turn off the printer.
2. Loosen the Printhead
Screw until it is free
from the printhead.
Carefully unlatch the
printhead carrier
assembly and remove
the printhead.
3. Remove the printhead
cables from the back
of the printhead.
Replacement:
1. Connect the printhead cable to the new printhead.
2. Position the printhead on the printhead carrier assembly and tighten
the printhead screw.
3. Ensure that the printhead cable is not pinched and that the Printhead
is clean.
44 E-4203/E-4204/E-4304
5.6 Darkness Adjustment
The Darkness Adjustment (located on the rear of the printer), allows the
operator to adjust the ‘print darkness’ on the printed ticket. Turning the
Darkness Adjustment clockwise will make the print darker, turning it
counterclockwise will lighten the print.
Note: Large increases the ‘Darkness Adjustment’ can shorten
printhead life. If you need to increase the ‘Darkness’ level large
amounts, try instead increasing the Heat value and/or slowing
the Print Speed through your software or DPL commands first.
5.7 Resetting to the Factory Defaults
With the printer off, press and hold the F1, F2, and F3 buttons while
turning the printer on. Continue to hold the buttons down until the
PAUSED light turns off. The printer will now be set to the 'Factory
Defaults'. See Section 4.4.1 for a listing of the factory defaults.
E-4203/E-4204/E-4304 45
5.8 Downloading Firmware and Fonts
The printer stores its Boot Loader, Operating Program, and Font in
Flash memory on the main PCB. This configuration allows updates
and/or new features to the printer.
1. Identify the desired firmware revision from the Datamax FTP site at
ftp://ftp.datamaxcorp.com and download the desired version on to
your computer’s hard drive or a floppy disk.
2. With the printer’s power turned ‘on’, the printer is now ready to
accept the new firmware data. Using the DOS copy command enter:
copy filename.dlf lpt1/b
þ Note: Other programs (such as hyper-terminal and certain Windows
Driver programs) may also be used to download this file.
The Paused Indicator blinks during the download. After a successful
download, the printer will illuminate the Paused Indicator steady. The
printer will write to Flash memory after all data is received, and the
checksum and other data are validated. The printer will then perform a
‘cold reset’ and print a Configuration Label to verify the new firmware
version.
If the download was unsuccessful, the ‘Fault’ Indicator will illuminate
and the printer will ‘warm reset’. The previous firmware programming
will not be affected, unless substantial firmware data structure changes
have occurred. If the printer fails to warm reset, it may be necessary to
toggle power ‘off’ and ‘on’, or simultaneously press and release PAUSE
and CANCEL Buttons.
If the download fails, try re-sending the file. If it continues to fail, the
following are possible causes:
• An invalid or corrupted file is being downloaded. Make sure the file you
are attempting to download is correct and applicable for your printer
model.
• Possible communications errors are occurring. Check the cable
connections between the host computer and the printer. Be sure to use a
quality-shielded cable.
• The printer could not successfully write to or erase the Flash memory; it
may be defective. Try again and if problem persists, call for service.
E-4203/E-4204/E-4304 46
6.0 Introduction
Occasionally situations occur that requires some troubleshooting skills.
Possible problem situations and potential solutions are listed in this
section. While not every situation is addressed, you may find some of
these tips helpful. After the correction action is taken press the feed
button to clear the alarm. Contact a qualified service technician for
problems that persist or are not covered in this section.
Problem Situation Page
Unacceptable print quality 46
The Printer does not print or prints several labels at once 46
The ribbon does not advance 46
Skips every other label 47
Unable to print in rotation 4 47
Prints light on the right side of the label 47
Printer fails to turn on 47
Label advances 1-2 inches before a fault indication 48
Label advances 16 inches before a fault indication 48
Tracking Problems 48
E-4203/E-4204/E-4304 47
Unacceptable print quality:
• Dirty printhead. Clean the printhead, (see Chapter 5).
• The printhead temperature is too high. Use the software
control to adjust the Heat Setting, Print Speed, or adjust the
darkness adjustment located on the back of the printer.
• The incorrect ribbon/paper combination is being used, check
the ribbon type being used.
• Faulty Printhead, replace, (see Chapter 5) or call for service.
The Printer does not print or prints several labels at once:
• The labels are incorrectly loaded, see the loading
instructions on the inside cover of the printer, or Chapter 3.
• The media is not calibrated, (see Chapter 4)
• The media sensor or media sensor circuitry may be
defective, call for service.
The ribbon does not advance
(The printer advances paper but ribbon does not advance).
• The ribbon is installed incorrectly. Open the printhead and
make sure that the ink side faces the paper. With most
ribbon this can be verified by rubbing paper against the
ribbon, the ink should smudge the paper. With label stock
use the sticky side of a label, the ink will stick to the label.
• A bad ribbon/paper combination is resulting in an
insufficient amount of friction between paper and ribbon.
Ensure that the correct type of ribbon is being used.
48 E-4203/E-4204/E-4304
Skips every other label
(Print quality is good but skips every other label).
• The label is formatted too close to the top edge of the form.
Leave white space equal to 8-dot rows at the top of the
label, approximately .02" (.5mm).
• The media is not calibrated, (see Chapter 4)
• The media sensor or media sensor circuitry may be
defective, call for service.
Unable to print in rotation 4
• The characters are formatted outside the dimensions of the
label. Check that the row/column values provide enough
room for the height of the characters or bar code to be
printed.
Prints light on the right side of the label
• The media width adjustment thumbwheel is set for a
narrower media width than the actual media being used,
(see Chapter 5).
• The printhead is not properly aligned, call for service.
• The printhead is not locked down.
Printer fails to turn on
• A fuse may be blown, call for service.
• Faulty AC cord, replace
• A bad power switch may exist on the printer, call for
service.
• A faulty AC wall outlet.
E-4203/E-4204/E-4304 49
Label advances 1-2 inches before a fault indication
• The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.
• A bad ribbon/paper combination is resulting in an
insufficient amount of friction between paper and ribbon.
Ensure that the correct type of ribbon is being used.
Label advances 16 inches before a fault indication
• The media is not loaded properly, see Chapter 5. When
loading media be certain that the media hub and media
guide is against the media and that gaps or marks in the
labels are in line with the media sensor.
• The media sensor or media sensor circuitry may be
defective, call for service.
Tracking Problems
• The media is not loaded properly, see Chapter 5. When
loading media be certain that the media hub and media
guide is against the media.
• The media width adjustment thumbwheel is not set
properly, (see Chapter 5).
E-4203/E-4204/E-4304 50
7.0 Printer Specifications
Mechanical
Width 8.5” (21.6 cm)
Depth 9.5” (24.1 cm)
Height 6.25” (15.9 cm
Weight 4 lbs. (1.8 kg)
Operating Temperature
40° F to 95° F (4° C to 35° C)
AC INPUT POWER
110V Standard (Non Auto-Ranging)
(50-2024-01); 105 to 125, 60 Hz
220V Standard (Non Auto-Ranging)
(50-2034-01); 210 to 250, 50 Hz
Standard (Auto-Ranging)
(50-2050-01); 100 to 240, 50-60 Hz
Heavy Duty (Auto-Ranging)
(50-2049-01); 105 to 250, 50-60 Hz
Printer Specifications
Print Type Direct Thermal
Print Speed
E-4203:
1-4 IPS (25.4-101.6 mm/s); 4IPS requires
optional power supply.
E-4204&E-4304:
1-4 IPS (25.4-101.6 mm/s)
Resolution
E-4203&E-4204:
203 dpi (8 dots/mm)
E-4304:
300 dpi (11.8 dots/mm)
Tear Bar Tear up
DRAM Memory 2MB
E-4203/E-4204/E-4304 51
FLASH Memory 1MB
52 E-4203/E-4204/E-4304
Media/Ribbon
Media Types Roll-Fed, Die-Cut, Continuous, Fan-Fold
Max. Media Width 4.3" (109.2 mm)
Min. Media Width 1" (25.4 mm)
Max. Print Width 4.09" (104 mm)
Print Length Range .375-24" (9.52-609.6 mm)
Media Thickness
Range
.0025-.01" (.064 mm - .254 mm); up to
.007” (.117 mm) with optional cutter
Supply Roll Capacity
E-4203:
4" (101.6 mm) O.D. on 1" (25.4 mm) core
E-4204&E-4304:
5" (127.0 mm) O.D. on 1" (25.4 mm) core
Ribbon Width Range
1.0-4.3" (25-110 mm)
Optional Ribbon Matched to media; approx. 361’ (110m)
long 1.5" O.D. on .5" core
Communications
Interface RS-232 (DB-9), and Centronics Parallel
Baud Speed 600 to 38,400 bps
Handshaking Xon/Xoff, CTS, DTR
Parity Even, Odd, or None
Stop Bits 1 or 2
Data Bits 7 or 8
Fonts
9 Bit Map fonts
Rotated 0, 90, 180, 270 degrees
Imbedded Bar Codes
Code 39, Interleaved 2 of 5,Code 128 A, B & C, Codabar, LOGMARS,
UPC-A, UPC-E, UPC 2&5, EAN-8, EAN-13, EAN 2&5, UPC Random
Weight, Code 93, Plessy, USCS, Code 128 MOD 43, Postnet, Uss/EAN-128
Random Weight, Telepen, UPS Maxicode, PDF417, and Datamatrix
E-4203/E-4204/E-4304 53
Approved Media
To achieve optimum print quality and maximum printhead life, Datamax
recommends the use of DATAMAX brand media and ribbons. These supplies are
specially formulated for use in our printers; use of non-Datamax supplies may
affect the print quality, performance, and life of the printer or its components.
For a current list of approved media and ribbons for use in direct thermal and
thermal-transfer applications, please contact a Media Representative at (407)
523-5650.
EAB
C
D
G
H
I
J
F
Designator Description Maximum*Minimum
*
A Label width 4.09 1.00
B Backing width 4.30 1.00
C Gap between labels .25 .10
D Label length 24
***
.375
****
E Total thickness .010 .0025
F Notch opening width .50 .20
G Distance from the edge of the media to the media
sensor aperture (left justified)
.175 .125
H Reflective mark width
**
4.10 .50
I Distance between reflective marks 24
***
.375
*****
J Reflective mark length .25 .10
*
Units of measure are in inches.
**
The reflective (black) mark must be carbon based, placed on the backside of the
stock, and the reflectance shall be less than 10% at wavelengths of 950 and 640 nm.
***
The label length may vary up to 99 inches with printable area not exceeding the
maximum label length.
****
This distance is inclusive of the minimum gap between labels.
*****
This distance is inclusive of the minimum reflective mark.
54 E-4203/E-4204/E-4304
E-4203/E-4204/E-4304 A-1
ASCII Control Code Chart
Char DecHex Char DecHex Char DecHexChar Dec He
x
Ctrl @
NUL 0 00 32 20 @ 64 40 ` 96 60
Ctrl A
SOH 1 01 ! 33 21 A 65 41 a 97 61
Ctrl B
STX 2 02 “ 34 22 B 66 42 b 98 62
Ctrl C
EXT 3 03 # 35 23 C 67 43 c 99 63
Ctrl D
EOT 4 04 $ 36 24 D 68 44 d 100 64
Ctrl E
ENQ 5 05 % 37 25 E 69 45 e 101 65
Ctrl F
ACK 6 06 & 38 26 F 70 46 f 102 66
Ctrl G
BEL 7 07 ‘ 39 27 G 71 47 g 103 67
Ctrl H
BS 8 08 ( 40 28 H 72 48 h 104 68
Ctrl I
HT 9 09 ) 41 29 I 73 49 i 105 69
Ctrl J
LF 10 0A * 42 2A J 74 4A j 106 6A
Ctrl K
VT 11 0B + 43 2B K 75 4B k 107 6B
Ctrl L
FF 12 0C , 44 2C L 76 4C l 108 6C
Ctrl M
CR 13 0D - 45 2D M 77 4D m 109 6D
Ctrl N
SO 14 0E . 46 2E N 78 4E n 110 6E
Ctrl O
SI 15 0F / 47 2F O 79 4F o 111 6F
Ctrl P
DLE 16 10 0 48 30 P 80 50 p 112 70
Ctrl Q
DC1 17 11 1 49 31 Q 81 51 q 113 71
Ctrl R
DC2 18 12 2 50 32 R 82 52 r 114 72
Ctrl S
DC3 19 13 3 51 33 S 83 53 s 115 73
Ctrl T
DC4 20 14 4 52 34 T 84 54 t 116 74
Ctrl U
NAK 21 15 5 53 35 U 85 55 u 117 75
Ctrl V
SYN 22 16 6 54 36 V 86 56 v 118 76
Ctrl W
ETB 23 17 7 55 37 W 87 57 w 119 77
Ctrl X
CAN 24 18 8 56 38 X 88 58 x 120 78
Ctrl Y
EM 25 19 9 57 39 Y 89 59 y 121 79
Ctrl Z
SUB 26 1A : 58 3A Z 90 5A z 122 7A
Ctrl [
Esc 27 1B ; 59 3B [ 91 5B { 123 7B
Ctrl \
FS 28 1C < 60 3C \ 92 5C | 124 7C
Ctrl ]
GS 29 1D = 61 3D ] 93 5D } 125 7D
Ctrl ^
RS 30 1E > 62 3E ^ 94 5E ~ 126 7E
Ctrl _
US 31 1F ? 63 3F _ 95 5F 127 7F
A-2 E-4203/E-4204/E-4304
Char DecHex Char Dec Hex Char Dec Hex CharDec Hex
Ç 128 80 á 160 A0 192 C0 Ó 224 E0
ü 129 81 í 161 A1 193 C1 ß 225 E1
é 130 82 ó 162 A2 194 C2 Ô 226 E2
â 131 83 ú 163 A3 195 C3 Ò 227 E3
ä 132 84 ñ 164 A4 196 C4 õ 228 E4
à 133 85 Ñ 165 A5 197 C5 Õ 229 E5
å 134 86
a
166 A6 ã 198 C6 µ 230 E6
ç 135 87 ° 167 A7 Ã 199 C7 p 231 E7
ê 136 88 ¿ 168 A8 200 C8 p 232 E8
è 137 89 ® 169 A9 201 C9 Ú 233 E9
è 138 8A 170 AA 202 CA Û 234 EA
ï 139 8B 1/2 171 AB 203 CB Ù 235 EB
î 140 8C 1/4 172 AC 204 CC ´y 236 EC
ì 141 8D ¡ 173 AD 205 CD ´Y 237 ED
Ä 142 8E 174 AE 206 CE 238 EE
Å 143 8F
–
175 AF 207 CF 239 EF
É 144 90 176 B0 Ò 208 D0 240 F0
Æ 145 91 177 B1 D 209 D1 ± 241 F1
Æ 146 92
2
178 B2 Ê 210 D2 242 F2
ô 147 93
3
179 B3 Ë 211 D3 3/4 243 F3
ö 148 94 ´ 180 B4 È 212 D4 244 F4
ò 149 95 Á 181 B5 213 D5 245 F5
û 150 96 Â 182 B6 Í 214 D6 ÷ 246 F6
ù 151 97 À 183 B7 Î 215 D7 ¸ 247 F7
ÿ 152 98 © 184 B8 Ï 216 D8 ° 248 F8
Ö 153 99
1
185 B9 217 D9 ¨ 249 F9
Ü 154 9A 186 BA 218 DA · 250 FA
Ø 155 9B » 187 BB 219 DB 251 FB
£ 156 9C 188 BC 220 DC 252 FC
Ø 157 9D ¢ 189 BD 221 DD 253 FD
x 158 9E ¥ 190 BE Ì 222 DE 254 FE
ƒ 159 9F 191 BF 223 DF 255 FF
þNotes: For the hardware handshake XON/XOFF commands:
XON = Ctrl Q (DC1)
XOFF = Ctrl S (DC3)
The Euro character has been added to the table above at
255 (FF) as a Datamax standard for resident bit-mapped fonts
0,1,2,3,4,5,6, and 9 (CG Triumvirate).
E-4203/E-4204/E-4304 B-1
Embedded Fonts and Barcodes
All character fonts and barcodes available with the printer are described
in this section. Each font and barcode has a name associated with it for
use in programming. Human-readable fonts have numeric names while
barcode fonts have alpha names.
Fonts
Fonts 0 through 8 use the slash zero (Ø) conventions for distinguishing
between the zero and the alphabetic O. The slash can be removed with
the label-formatting command Z. These fonts are non-proportional
(monospaced); all of the characters take up the same amount of space
when printed.
The Triumvirate font number 9 is a proportional font; each character
will take up a different amount of space when printed.
Font Valid ASCII Characters (decimal) Use with Record
Structure Type
0 32-127,255
1 32-168, 171, 172, 225,255
2 32-168, 171, 172, 225,255
3 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225,255
4 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225,255
5 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225,255
6 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225,255
7 32-126
8 32, 48-57, 60, 62, 67, 69, 78, 83, 84, 88, 90
Internal
Bit-Mapped
Fonts
9 32-126, 128-169, 171-173, 181-184, 189, 190, 198,
199, 208-216, 222, 224-237, 241, 243, 246-250,255 Smooth Font
9
Dependent upon selected symbol set; see
Appendix H in the Programmers Manual.
Downloadable
Scalable Font
B-2 E-4203/E-4204/E-4304
The table below lists the font sizes. The numbers indicate the number of
dots.
FONT HEIGHT WIDTH SPACING
Font 0 7 5 1
Font 1 13 7 2
Font 2 18 10 2
Font 3 27 14 2
Font 4 36 18 3
Font 5 52 18 3
Font 6 64 32 4
Font 7 32 15 5
Font 8 28 15 5
Font 0 96-character
alphanumeric, upper and lower
case.
Font 1 145-character upper and
lower case alphanumeric w/
descenders and ascenders.
Font 2 138-character
alphanumeric, upper and lower
case.
Font 3 62-character
alphanumeric, uppercase.
E-4203/E-4204/E-4304 B-3
Font 4 62-character
alphanumeric, uppercase.
Font 5 62-character
alphanumeric, uppercase.
Font 6 62-character alphanumeric, uppercase.
B-4 E-4203/E-4204/E-4304
Font 7 OCR-A, size I. Font 8 OCR-B, size III.
Font 9 Internal Triumvirate font.
Point sizes are selected by the number in the barcode height.
Larger point sizes can be obtained by increasing the height and width
multipliers, 48pt and 72pt fonts are generated by doubling the 24pt and 36pt
fonts respectively (see the Programmer's Manual for more information).
E-4203/E-4204/E-4304 B-5
Barcodes
Bar Code fonts have alpha names (left column in the table below). Uppercase
alpha names will print barcodes with human-readable interpretations. Lowercase
alpha names will print barcodes only. The table is followed by visual samples.
Bar Code
ID
Type Length Check-
sum
Valid ASCII Characters,
decimal value
representation
A / a Code 3 of 9 Varies No 32, 36, 37, 42, 43, 45-57, 65-
90
B / b UPC-A 11 Yes 48-57 Numeric only
Option V used in the 6th & 7th
position
C / c UPC-E 6 Yes 48-57 Numeric only
D / d Interleaved 2 of 5 (I 2
of 5)
Varies No 48-57 Numeric only
E / e Code 128 Varies M-103 32-127
F / f EAN-13 12 Yes 48-57 Numeric only.
Option V used in the 7th & 8th
position
G / g EAN-8 7 Yes 48-57 Numeric only
H / h Health Industry Bar
Code
Varies M-43 32, 36-39, 42, 43, 45-57, 65-90
I / i Codabar Varies No 36, 43, 45-58, 65-68
J / j I 2 of 5 with modulo
10 checksum
Varies M-10 48-57 Numeric only
K / k Plessey Up to 14 M-10 48-57 Numeric only. Option +
is Last Character for Second
M-11 Checksum
L / l I 2 of 5 with modulo
10 checksum &
bearer bars
13 M-10 48-57 Numeric only
M / m 2 digit UPC
addendum
2 Yes 48-57 Numeric only
N / n 5 digit UPC
addendum
5 Yes 48-57 Numeric only
O / o Code 93 Varies No 35-38, 42-58, 65-90, 97-122
p Postnet Varies Yes 48-57 Numeric only
Q / q UCC/EAN Code 128 19 Yes 48-57 Numeric only
R / r UCC/EAN Code 128
K-Mart NON EDI bar
code
18 Yes 48-57 Numeric only
S / s UCC/EAN Code 128
Random Weight
34 + Yes 48-57 Numeric only
T / t Telepen Varies Yes Alphanumeric
U UPS MaxiCode 84 Yes Alphanumeric
B-6 E-4203/E-4204/E-4304
Bar Code
ID
Type Length Check-
sum
Valid ASCII Characters,
decimal value
representation
u UPS MaxiCode with
Byte Count
Specified Yes Alphanumeric
v FIM 1 No A, B, C, D
z PDF417 Varies Yes All
Z PDF417 with Byte
Count
Specified Yes All
W1c DataMatrix Varies Yes All 8-bit values
W1C DataMatrix with Byte
Count
Specified Yes All 8-bit values
W1d QR Code – Auto
format
Varies Yes Alphanumeric
W1D QR Code – Manual
format
Varies Yes Single-byte or Kanji double-
byte
W1f Aztec Varies Yes All 8-bit values
W1F Aztec with Byte
Count
Specified Yes All 8-bit values
W1T TCIF Linked
Barcode 3 of 9
(TLC39)
Varies No Alphanumeric
W1z MicroPDF417 Varies Yes All 8-bit values
W1Z MicroPDF417 with
Byte Count
Specified Yes All 8-bit values
E-4203/E-4204/E-4304 B-7
Barcode A Code 3 of 9 Barcode B UPC-A
Barcode C UPC-E Barcode D Interleaved 2 of 5
Barcode E Code 128 Barcode F EAN-13
Barcode G EAN-8 Barcode H Health Industry
Barcode (HIBC)
B-8 E-4203/E-4204/E-4304
Barcode I Codabar Barcode J Interleaved 2 of 5
w/module 10 checksum
Barcode K Plessey Barcode L Interleaved 2 of 5
w/module 10 checksum and
shipping bearer bars
Barcode M 2 Digit UPC
addendum
Barcode N 5 Digit UPC
addendum
Barcode O Code 93 Barcode p Postnet
E-4203/E-4204/E-4304 B-9
Barcode Q UCC/EAN Code 128 Barcode R UCC/EAN Code 128
KMART NON EDI
Barcode S UCC/EAN Code 128 Random Weight
B-10 E-4203/E-4204/E-4304
Barcode T Telepen
Barcode u UPS MaxiCode
Barcode v FIM
Barcode z PDF 417
Bar Code W1c: DataMatrix
Bar Code W1d: QR Code
Bar Code W1f: Aztec
Bar Code W1z: MicroPDF417
Bar Code W1T: TCIF Linked Barcode 3 of 9 (TLC39)
E-4203/E-4204/E-4304 C-1
Datamax Barcode Products
Limited Warranty Statement
E-Class 4203/4204/4304 Printer
Printer
Datamax warrants to Purchaser that under normal use and service, the
E-Class 4203/4204/4304 Printer, (with the exception of the thermal
printhead) purchased hereunder shall be free from defects in material
and workmanship for a period of (365) days from the date of shipment
by Datamax.
Expendable and/or consumable items or parts such as lamps, fuses,
labels and ribbons are not covered under this warranty. This warranty
does not cover equipment or parts which have been misused, altered,
neglected, handled carelessly, or used for purposes other than those for
which they were manufactured. This warranty also does not cover loss,
damages resulting from accident, or damages resulting from
unauthorized service.
C-2 E-4203/E-4204/E-4304
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000
linear inches of use, whichever comes first, for the E-Class
4203/4204/4304 thermal printhead. This one year (365 days) warranty is
valid only if a Datamax - approved thermal label media is used, as
defined in the then current Datamax list of approved thermal/thermal
transfer media, a copy of which is available from Datamax. Failure to
use Datamax-approved media is justification for invalidation of this
thermal printhead warranty. This warranty does not cover printheads
which have been misused, altered, neglected, handled carelessly, or
damaged due to improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit
shall be returned, freight and insurance prepaid, in the original shipping
containers, to Datamax at: 4501 Parkway Commerce Blvd., Orlando,
Florida, 32808. A Return Material Authorization (RMA) number must be
issued before the product can be returned. To open an RMA please call
the Datamax Customer Service Department at (407) 523-5550. Please
include your RMA number on the outside of the box and on the
shipping document. Include a contact name, action desired, a detailed
description of the problem(s), and examples when possible with the
defective unit. Datamax shall not be responsible for any loss or damages
incurred in shipping. Any warranty work to be performed by Datamax
shall be subject to Datamax’s confirmation that such product meets
Datamax warranty. In the event of a defect covered by its warranty,
Datamax will return the repaired or replaced product to the Purchaser at
Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the
warranty shall continue in effect until the end of the original warranty
period, or for sixty (60) days after the repair or replacement, whichever
is later.
E-4203/E-4204/E-4304 C-3
General Warranty Provisions
Datamax makes no warranty as to the design, capability, capacity or
suitability of any of its hardware, supplies, or software.
Software is licensed on an “as is” basis without warranty. Except and to
the extent expressly provided in this warranty and in lieu of all other
warranties, there are no warranties, expressed or implied, including, but
not limited to, any warranties of merchantability or fitness for a
particular purpose.
Purchaser shall be solely responsible for the selection, use, efficiency
and suitability of Datamax’s products.
Limitation of Liability
In no event shall Datamax be liable to the purchaser for any indirect,
special or consequential damages or lost profits arising out of or relating
to Datamax’s products, or the performance or a breach thereof, even if
Datamax has been advised of the possibility thereof. Datamax’s liability,
if any, to the purchaser or to the customer of the purchaser hereunder
shall in no event exceed the total amounts paid to Datamax hereunder by
the purchaser for a defective product.
In no event shall Datamax be liable to the purchaser for any damages
resulting from or related to any failure or delay of Datamax in the
delivery or installation of the computer hardware, supplies or software
or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential
damages, and in those states the foregoing limitations may not apply.
The warranties here give you specific legal rights, and you may have
other legal rights which vary from state to state.
C-4 E-4203/E-4204/E-4304
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