Datamax Mark II E-4205e, E Class, Mark II E-4304e Operator's Manual

Operator’s Manual
Copyright Information:
CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.
Firmware (Software) Agreement:
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business. The User agrees not to, and not to
authorize or permit any other person or party to, duplicate or copy the Firmware or the information contained in the non-volatile or programmable memory. The firmware (Software) is
protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware (Software).
Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax-O’Neil Corporation.
All rights reserved. Printed in the United States of America.
© Copyright 2009 by Datamax-O’Neil Corporation
Part Number: 88-2348-01
Revision: A
Important Safety Instructions:
This printer has been carefully designed to provide many years of safe, reliable performance. As with all types of electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the device:
• Carefully read the installation and operating instructions provided with your printer.
• Read and follow all warning instruction labels on the printer.
• Place the printer on a flat, firm, solid surface.
• To protect your printer from overheating, make sure all openings on the printer are not blocked.
• Do not place the printer on or near a heat source.
• Do not use your printer near water, or spill liquid into it.
• Be certain that your power source matches the rating listed on your printer. If you are unsure, check with your dealer or with your local power company.
• Do not place the power cord where it will be walked on. If the power cord becomes damaged or frayed replace it immediately.
• Do not insert anything into the ventilation slots or openings on the printer.
• Only qualified, trained service technicians should attempt to repair your printer.
Agency Compliance and Approvals:
C US
Listed
FCC: This device complies with FCC CFR 47 Part 15 Class A.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
UL60950-1, First Edition, Information Technology Equipment CSA C22.2 No. 60950-1-03, First Edition
IEC 60950-1 :2001, First Edition
As an Energy Star Partner, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency.
The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:
EMC: EN 55022 (1998) Class A EN 50024 (1998)
Safety: This product complies with the requirements of IEC 60950-1:2001, First Edition
Gost-R
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
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1.1 Introduction................................................................... 1
1.2
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2.1 Introduction................................................................... 3
2.2 Connecting the Printer..................................................... 3
2.3 Adjusting the Media Sensor .............................................. 5
2.4 Loading Media ................................................................ 8
2.5 Loading Ribbon............................................................... 10
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About this Printer............................................................ 1
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2.2.1 Power Connection .................................................. 3
2.2.2
2.2.3 Interface Cables..................................................... 4
2.3.1 AMS Adjustment .................................................... 6
2.4.1 Loading Media for Optional Peel Configuration ............ 9
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Interface Connection .............................................. 4
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3.1 Introduction ................................................................... 11
3.2 Lights ........................................................................... 11
3.3 Buttons ......................................................................... 12
3.4 Printer Configuration Tools ............................................... 13
3.5 Printer Configuration Utility (DMXConfig)............................ 14
3.6 Windows Driver .............................................................. 16
3.7 Media Calibration ............................................................ 18
3.8 Internal Labels ............................................................... 21
3.8.1 Database Configuration Label................................... 21
3.8.2
3.8.3 Hex Dump Label .................................................... 22
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4.0 Introduction ................................................................... 23
4.1 Cleaning the Printhead .................................................... 24
4.2 Media Width Adjustment .................................................. 26
4.3 Fine Printhead Adjustment ............................................... 27
4.4 Printhead Replacement .................................................... 28
4.5 Downloading Firmware and Fonts...................................... 29
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Test Label ............................................................. 21
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5.0 Introduction................................................................... 30
5.1 Troubleshooting Tips....................................................... 30
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The E-Class Mark II (hereafter referred to as ‘the printer’) are user-friendly devices that blend quality and durability into an affordable package. The printer, available in direct and optional thermal transfer configurations, uses a unique front panel design to simplify operation, while it’s RS232 serial, USB, parallel, and optional LAN interfaces allow easy connection to your host system.
This manual provides all the information necessary to operate the printer.
To print labels or tags simply refer to the instructions included with the software you have chosen to create the labels. A Windows printer driver can be found on our website (www.datamax-oneil.com) or on the included Accessories CD-ROM.
If you wish to write a custom program, a copy of the Class Series Programmer’s Manual (part number 88-2341-01) can be found on
this CD-Rom or our website.
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After removing the printer from the packaging material, check the contents. The following items should be included:
Printer Power supply Accessories CD-ROM Any special or additionally ordered items
Additional Requirements
The following items are necessary for generating labels from your printer. Contact your customer support or sales representative for advice on which media and software may best be suited for your application.
Serial, USB or Parallel cable Ethernet cable for optional LAN connectivity Applicable Media
It is a good idea to save all packaging materials in the event that shipping the printer is ever required.
Chapter 1 – Getting Started 1
2 Chapter 1 – Getting Started
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This section explains how to connect your printer, load media (and ribbon, if equipped for thermal transfer), and print a configuration label.
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2.2.1 Power Connection
The printer is powered by an external auto-ranging power supply, which connects between the printer and wall outlet as shown below.
Before connecting, ensure that the range of the printer’s power supply is compatible with your electrical service (see Appendix A - Specifications for details).
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Before connecting the AC Power Cord or interface cables to the printer, ensure the Power On/Off Switch is in the ‘Off’ position.
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Chapter 2 – Printer Setup 3
Power Connection
2.2.2 Interface Connection
The printer can be connected to the host via a USB, serial, or parallel cable.
An optional Wired or Wireless LAN interface is also available. For information on using this interface, refer to Appendix C.
Serial
Connection
Parallel
Connection
To Host
USB
Connection
LAN Connection
(optional)
2.2.3 Interface Cables
Choose a connection method that will best serve your purpose:
To connect the printer to the host’s serial (RS-232C) interface use an acceptable cable
configuration, as shown below (contact your reseller for ordering information).
Part # 32-2483-01
To connect the printer to the host’s parallel interface use a Centronics
Note that the printer has a versatile communications feature: When connected to more than one interface, the printer will automatically connect to the first port (serial, parallel, or USB) from which valid data is received. After this connection has been made, the printer’s power must be cycled ‘Off’ and ‘On’ to change the interface connection.
To connect the printer to the host’s USB interface use a standard USB cable.
4 Chapter 2 – Printer Setup
Part # 32-2301-01
parallel cable.
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The printer is available with a Fixed-Position Media Sensor or an Adjustable Media Sensor. To identify the type of sensor in your printer, proceed as follows:
1. Open the cover.
2. Push down the Printhead Latch and raise the Printhead Carrier Assembly.
The Fixed-Position Media Sensor, shown below, is immoveable. If your printer has this sensor, proceed to ‘Loading Media’ (Section 2.4).
Printhead
Carrier Assembly
Printhead Latch
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Fixed-Position Media Sensor
The Adjustable Media Sensor (AMS), shown below, may need to be positioned as described in section 2.3.1.
Printhead
Carrier Assembly
Printhead Latch
Adjustable Media Sensor
Chapter 2 – Printer Setup 5
2.3.1 AMS Adjustment
For the proper detection of media and the label top of form (TOF), the table below indicates suggested AMS positions for various media types.
Adjustable Media Sensor Position
Media Type Suggested Sensor Placement TOF Sensing Used
Continuous* Near the center of the media Continuous
Die-cut Near the center of the label Gap
Notched Near the center of the notch Gap
Reflective Near the center of the black mark Reflective
*The printer must be configured to use continuous media, see Section 3.4.
To properly position the AMS, you will need to know where the TOF mark is located on your media. (For more information on media, see Appendix A - Specifications.)
Depending of your media type, take a measurement from the left-justified media edge across to the center of the TOF mark as suggested in the table above. The following example illustrates the measurement of notched media.
Reflective marks are placed on the underside of the media.
Measurement
Media Movement
Notch
Left-Justified
6 Chapter 2 – Printer Setup
To simplify the adjustment, the AMS uses Reference Letter designators that correspond to the following TOF mark distances:
Reference
Distance of the TOF Mark from the Media Edge
Letter
(inches) (millimeters)
A .180 4.6 B .500 12.7 C .750 19.1 D 1.00 25.4 E 1.25 31.8
F 1.50 38.1 G 1.75 44.5 H 2.00 50.8
I 2.25 57.2
J 2.50 63.5 K 2.75 69.9
L 3.00 76.2
Position the Adjustable Media Sensor as follows:
1. Based on the measurement made earlier, choose the Reference Letter that best corresponds to the location of your TOF mark.
Reference Letters
Setting Window
Top Slide
Bottom Slide
Setting Window Reference Letters
2. Use a finger to move the Bottom Slide until your selected Reference Letter appears in the Setting Window of the slide.
3. Use a finger to move the Top Slide until your selected Reference Letter appears in the Setting Window of the slide.
The Top and Bottom Slides must be positioned over the same Reference Letter for proper media
sensor function.
4. Proceed to ‘Loading Media’ (Section 2.4).
Chapter 2 – Printer Setup 7
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Load media into the printer as follows:
With the Cover open and the
1. Printhead Carrier Assembly raised, remove the Media Hub and insert it through the Roll Media (with the labels spilling forward).
Place the Media Hub Flange (with its
2. smooth side toward the media) onto the Media Hub.
Place the Media Hub, flange, and
3. media onto the Standoffs in the printer.
Route the media through the printer,
4. as shown.
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Roll
Media
Printhead
Carrier
Media Hub Flange
(smooth side toward media)
Media
Hub
Printhead
Latch
Standoff
5. Slide the Media Guide and Media Hub Flange to the edge of the media.
6. Close the Printhead Carrier Assembly and press down until it locks into place.
7. Close the cover and press the (If the printer does not correctly sense the top of each label, as denoted by the FAULT Light, it may be necessary to perform the Calibration Procedure, Section 3.7.).
The printer is factory set to use 4-inch media (and ribbon, if thermal transfer equipped). When using
a different media width, refer to Chapter 4 for additional printer adjustments.
8 Chapter 2 – Printer Setup
F2
button several times to position the media and ensure proper tracking.
2.4.1 Loading Media for Optional Peel Configuration
1. Open the cover.
2. Push the Printhead Latch down and raise the Printhead Carrier Assembly.
3. Place a roll of media (labels facing up) on the Media Hub and insert them into the printer. Slide the Media
4. Pull the Peel Lever forward to the ‘Open’ position.
5. Remove 6 (152 mm) of labels from the backing. Route the Media Backing over the Platen and Peel Bar
When using the Peel Mechanism do not exceed print speeds of 4 inches per second.
Hub Flange with its smooth side towards media onto the Media Hub.
and behind the Peel Roller and Fascia as shown below.
6. Push the Peel Lever back to the ‘Closed’ position.
7. Close the Printhead Carrier Assembly and press down until it locks into place.
8. Close the cover and press the The labels will separate automatically as it is fed through the printer. (If the printer does not correctly sense the top of each label, as denoted by the FAULT Light, it may be necessary to perform the Calibration Procedure, Section 3.7.)
F2
button several times to advance the media and ensure proper tracking.
Chapter 2 – Printer Setup 9
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Ribbon is required with thermal transfer media. If your printer is equipped with the thermal transfer option and if you will be using thermal transfer media, load ribbon as follows:
1. Open the cover.
2. Remove both Ribbon Hubs.
3. Slide a roll of Ribbon onto one of the Ribbon Hubs and an Empty Core onto the other hub.
4. Push the Printhead Latch down and raise the Printhead Carrier Assembly.
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Push in and lift
to remove the Hubs
Slide a Ribbon onto a Hub and
an Empty Core onto a Hub
Empty Core
Printhead
Carrier
Ribbon
Printhead
Latch
5. Place the Ribbon Hubs back into the printer and route the ribbon through the Printhead Carrier Assembly as shown below, then close the Printhead Carrier.
Ensure the inked side of the ribbon faces the media and NOT the printhead.
7. The ‘Media Type’ setting within the printer’s setup must be set to ‘Thermal Transfer’ to print using a
ribbon. See Section 3.4.
10 Chapter 2 – Printer Setup
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The Front Panel consists of three indicator lights and three function buttons. The functions of these lights and controls are listed in the following sections.
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All three lights will be on during power-up initialization and a warm reset.
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(Normal power-up)
Normal Mode
Power Fault
Paused
Indicates the printer is on
Indicates a top of form or mechanical error has occurred
Solid On:
‘Paused’ stat e
Blinking:
receiving data from the host
Indicates the printer is in the
Indicates the printer is
Chapter 3 – Printer Operation 11
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The three buttons, F1, F2, and
F3
perform different functions based on the printer’s operational mode.
Ready Mode Functions
These functions can be performed at any time when the printer is at idle.
Function Button(s) Description
Pause
Feed / Clear Fault
Cancel
Soft Reset
Print Test Label
Print Configuration Label
Print Ethernet Label
Quick Calibration
Empty Calibration
F1
F2
F3
Press and Hold
F1
Press and Hold
Press and Hold
F3
F1
+
F2
F1
+
F3
F2
+
+ F2 +
F2
F2
F1
+
F3
Pauses and un-pauses the printer
Feeds one label or clears fault condition
Cancels the current batch of labels. Press the
Pause button to print the next batch of labels in
Produces Database Configuration and Test Label
Prints the printers Ethernet configuration
Performs a “Quick Calibration”, see section 3.7.1
Performs a “Empty Calibration”, see section 3.7.2
the printers buffer.
Resets the printer
Prints the Test Label
Delayed Power-up Functions
Turn on the printer, when the three lights turn on press and hold the button sequence. Continue to hold the button(s) until the three lights turn off.
Function Button(s) Description
Hex Dump
Level 1 Reset
Level 2 Reset
Press and Hold
F2
Press and Hold
Press and Hold
F1
F3
F1
+
+ F2 +
F3
Enters Hex Dump Mode, see section 3.8.3
Resets the printer to a saved configuration file.
Resets the printer to the default factory settings.
12 Chapter 3 – Printer Operation
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The printer contains many user adjustable parameters. These parameters are configurable using a few methods. The table below lists the most popular ways of configuring the printer and the pros and cons of each. Choose the method that best addresses your application.
Method Description Pros Cons For More Info
DMXConfig (located on the Accessories CD-ROM) is a Windows
based configuration utility that DMXConfig Program*
allows the user to make changes to
the existing printer setup via a
direct connection to the host
computer’s serial, USB, or parallel
connection.
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Easy to use, gives the user the most control of the printer.
Software must be installed on a Windows based host computer.
See
Section 3.5
Internal Web Pages*
Windows Driver
Internal Menu System
Internal web pages are simple HTML
pages that can be accessed with
any web browser via the optional
Ethernet port.
The Windows printer driver (located
on the Accessories CD-ROM).
Internal menu system that uses the
printers front panel buttons to
navigate to desired printer settings.
Since the printer is not equipped
with a display, feedback is printed
directly on the label stock.
Easy to use. Printer can be configured from any host connected to the network regardless of physical location or host operating system.
No additional software required.
Many applications require use of driver for printing
rd
from 3 applications. This can be an all in one solution for some users that do not require advanced setups.
No host or software required.
party
Printer must be equipped with an Ethernet option.
Depending on the complexity of the network, initial connection may not be possible until network parameters are set via another method.
Requires installation of a driver on a Windows based host.
Only basics parameters can be configured.
Complicated procedure.
Requires loading of label and ribbon (if equipped).
See
Appendix C.3
See
Section 3.6
See
Appendix B
DPL Programming Commands
* Recommended methods
DPL Programming Language
commands can be built into custom
label formats or sent individually to
the printer.
Chapter 3 – Printer Operation 13
DPL commands can be built directly into label formats which can configure the printer on the fly.
DPL programming knowledge needed.
See the
Class Series
Programmer’s
Manual
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DMXConfig (located on the Accessories CD-ROM) is a windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computer’s serial, USB, or parallel connection.
DMXConfig Features:
Allows Real-Time Control/Query of Printer Configuration
Define and Save Optimal Configurations for Applications
Saved Configurations can be Shared with other Printers and Sent via Email
Download Files, Formats and Fonts
Query Memory Modules
Be sure to use the DMXConfig utility located on the Accessories CD-Rom that is included with your
A new feature of DMXConfig allows the use of Datamax-O’Neil Windows Driver for bi-directional communications and configuration. Before this feature can be used, a small setting change must be made to the printer driver’s properties.
Right-click on the printer driver icon and select “Properties”. Click on the “Advanced” Tab and select "Print directly to the printer", then Click “OK”.
printer. Older versions might not operate correctly with some printers. For the latest version please visit our web site at www.datamax-oneil.com.
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14 Chapter 3 – Printer Operation
Once you have installed the DMXConfig utility:
1. Connect the host to the printer with a
serial or parallel cable.
2. Turn on the printer.
3. Launch the DMXConfig utility.
4. Query the printer by using the ‘Query
Printer’ toolbar button (top-left). This will connect to the printer and get the current printer settings.
5. At this point you may browse the tabs
and make any changes necessary to the printer configuration. Once complete, send the new settings to the printer using the ‘Configure Printer’ toolbar button. The example below illustrates changing the Media Type setting to “Thermal Transfer.
6. Select the ‘Media Settings’ tab, in the
‘Media Type’ drop-down box select ‘Thermal Transfer’.
7. Send the settings to the printer using
the ‘Configure Printer’ toolbar button.
The printer is now configured to ‘Thermal Transfer’. You may close the DMXConfig utility and begin printing using ribbon.
Other parameters can be changed using this procedure as well.
Chapter 3 – Printer Operation 15
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The Windows driver is located on the Accessories CD-Rom included with your printer. For the latest version please visit our web site at www.datamax-oneil.com.
Installing the Windows Driver:
Place the Accessories CD-Rom included with your printer into your computers CD-Rom drive.
Once the CD-Rom starts, select "Install Windows Driver" from the main menu and follow the instructions on the screen to install.
When prompted, select your printer from the list, (i.e. Datamax E-4xxx). Continue to follow the on-screen instructions to install the driver.
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16 Chapter 3 – Printer Operation
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