Datamax E-4304 User Manual
E-4203 / E-4204 / E-4304
Operator’s Manual
Copyright Information:
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its
suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party
to, duplicate or copy the Firmware or the information contained in the non-volatile
or programmable memory. The firmware (Software) is protected by applicable
copyright laws and Licensor retains all rights not expressly granted. In no event will
Licensor or its suppliers be liable for any damages or loss, including direct, incidental,
economic, special, or consequential damages, arising out of the use or inability to use the
Firmware (Software).
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax Barcode Products Corporation. No part of this
manual may be reproduced or transmitted in any form or by any means, for any purpose
other than the purchaser's personal use, without the expressed written permission of
Datamax Corporation.
All rights reserved. Printed in the United States of America.
© Copyright 2001 by Datamax Corporation
Part Number: 88-2256-01
Revision: G
Agency Compliance and Approvals:
UL1950 Information Technology Equipment
C22.2 No. 950-M93
C US
Listed
EN60950
For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting
of a min H05VV-F cord which has a minimum 0.75 square mm diameter
conductors, provided with an IEC 320 receptacle and a male plug for the
country of installation rated 6A, 250V
Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit "HAR" markiert ist,
bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75
Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und
einen für das Land geeigneten Stecker, 6A, 250 Volt.
As an Energy Star Partner, the manufacturer has determined that this product
meets the Energy Star guidelines for energy efficiency.
The manufacturer declares under sole responsibility that this product
conforms to the following standards or other normative documents:
EMC: EN 55022 (1993) Class A
Safety: This product complies with the requirements of EN 60950 /A11:1997
Gost-R
EN 50024 (1998)
FCC: This device complies with FCC CFR 47 Part 15 Class A.
þ Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instructions in this manual, it may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
Important Safety Instructions
This printer has been carefully designed to give you many years of
safe, reliable performance. As with all electrical equipment, there are a
few basic precautions you should take to avoid hurting yourself or
damaging the printer:
• Carefully read the installation and operating instructions
provided with your printer.
• Read and follow all warning instruction labels on the printer.
• Place the printer on a flat, firm, solid surface.
• To protect your printer from overheating, make sure all
openings on the printer are not blocked.
• Do not place the printer on or near a heat source.
• Do not use your printer near water, or spill liquid into it.
• Be certain that your power source matches the rating listed on
your printer. If you are unsure, check with your dealer or with
your local power company.
• Do not place the power cord where it will be walked on. If the
power cord becomes damaged or frayed replace it immediately.
• Do not insert anything into the ventilation slots or openings on
the printer.
• Only qualified, trained service technicians should attempt to
repair your printer.
Printer Overview
1.0 Introduction........................................................................ 1
1.1 About this Printer ............................................................... 2
1.1.1 Standard Features....................................................2
1.1.2 Optional Features..................................................... 3
Getting Started
2.0 Before using the Printer ...................................................... 5
Setting Up the Printer
3.0 Introduction........................................................................ 7
3.1 Connecting the Printer ........................................................ 7
3.1.1 Power Connection...................................................7
3.1.2 Interface Connection................................................ 8
3.1.3 Interface Cables....................................................... 8
3.2 Loading Media.................................................................... 9
3.2.1 Loading Media for Peel Configuration.....................10
3.3 Loading Ribbon (Thermal Transfer)...................................11
3.4 Flash Memory Expansion.................................................... 13
Using the Front Panel
4.0 Front Panel Operation......................................................... 15
4.1 Lights.................................................................................. 15
4.2 Buttons ............................................................................... 16
4.3 Normal Mode - Button Functions........................................ 16
4.4 Printer Setup Mode - Button Functions............................... 17
4.4.1 Printer Setup Menu List...........................................18
4.4.2 Menu Items and Values............................................ 19
4.4.3 Example of Changing Baud Rate.............................. 22
4.5 Label Alignment ................................................................. 25
4.5.1 Label Alignment = YES ........................................... 25
4.5.2 Label Alignment = AUTO........................................ 26
4.5.3 Label Alignment = NO............................................. 26
4.5.4 Label Alignment Recommended Settings.................27
i
4.5.5 Label Alignment Troubleshooting............................ 28
ii
4.6 Calibration Mode................................................................ 31
4.6.1 Media Sensor Calibration Procedure........................ 32
4.6.2 Auto Media Calibration Procedure........................... 33
4.7 Internal Labels....................................................................34
4.7.1 Database Configuration and Dot Check Label............. 34
4.7.2 Test Label................................................................ 36
Maintenance and Adjustments
5.0 Introduction........................................................................ 38
5.1 Cleaning the Printhead........................................................39
5.2 Media Width Adjustment.................................................... 40
5.3 Ribbon Width Adjustment..................................................41
5.4 Fine Printhead Adjustment.................................................. 42
5.5 Printhead Replacement ....................................................... 43
5.6 Darkness Adjustment.......................................................... 44
5.7 Resetting to the Factory Defaults......................................... 44
5.8 Downloading Firmware and Fonts...................................... 45
Troubleshooting
6.0 Introduction......................................................................... 46
Specifications
7.0 Printer Specifications.......................................................... 50
Appendix A
ASCII Control Code Chart......................................................... A-1
Appendix B
Embedded Fonts and Barcodes................................................... B-1
Appendix C
Warranty Information................................................................. C-1
iii
1.0 Introduction
The E-4203, E-4204, and E-4304 hereafter referred to as ‘the printer’, is
a user-friendly printer that blends quality and durability at an affordable
price. The front panel was designed to make operation of the printer a
simple task. The printer offers direct thermal and optional thermal
transfer printing as well as RS232 serial and parallel interfaces for ease
of connection to your host system.
Direct Thermal Model Thermal Transfer Model
This manual provides all the information necessary to operate the
printer.
To print labels or tags simply refer to the instructions included with the
software you have chosen to create the labels. A Windows printer
driver can be found on our website (www.datamaxcorp.com) or on the
Datamax Accessories CD.
If you wish to write a custom program, a copy of the E-Class DPL
Programmer’s Manual (88-2265-01) is included on the Datamax
Accessories CD.
E-4203/E-4204/E-4304 1
1.1 About this Printer
This printer offers the following standard and optional features:
1.1.1 Standard Features
Printing
Ø Direct Thermal Printing
Ø On Demand and Batch Printing
Ø 203 or 300 DPI Printhead (Model Dependant)
Ø AGFA Scalable Font Engine
Memory
Ø 1 MB FLASH memory
Ø 2 MB DRAM Memory
Interfaces
Ø This printer is equipped with an RS-232 serial interface and a
Centronics parallel interface.
Operational
Ø Simple Media Loading
Ø Media Tearbar
Ø Fan-fold media compatible from rear of printer
Ø 1” (25mm) internal media supply core
2 E-4203/E-4204/E-4304
1.1.2 Optional Features
Thermal Transfer
Thermal transfer printing requires the use of a ribbon. The ink/wax
from the ribbon transfers to the media by the printer to create an
image. Thermal transfer printing provides exceptional clarity and
scanability.
External Cutter
The external cutter provides ease of automatic cutting for tags and
labels after a label is printed. This feature attaches to the front of the
printer.
Present Sensor
The present sensor allows the printer to be configured for "one up"
printing. With the sensor installed, the printer will not print the next
label until the previous printed label has been removed from the
printer.
FLASH Memory Expansion
FLASH Expansion cartridges are used for permanent storage of
custom fonts, formats and graphics. The FLASH memory cartridges
cannot be used in conjunction with the ILPC option
External Media Supply Stand*
The external media supply option allows the use of large media
supply rolls, up to 8-inches in diameter, on 1−3″ cores.
ILPC
International Print Capability consisting of one of the following:
Ø CG-Times (western European) Scalable font
Ø Kanji Gothic B Scalable font
Ø Simplified Chinese GB Scalable font
Heavy Duty Power Supply
This optional power supply is available for use in high demand
applications. This power supply will also increase the E-4203’s
print speed capability to 4 IPS.
* Not available for the E-4304
E-4203/E-4204/E-4304 3
4 E-4203/E-4204/E-4304
2.0 Before using the Printer
Removing the Packaging
Inspect the shipping container(s) for damage, if damage is evident notify
the shipping company to report the nature and extent of the damage.
The printer is carefully packaged to avoid any damage during transit. In
order to operate the printer you will need to remove the packaging
materials, (i.e., tape and foam) that were placed in the printer for
shipment. Complete the following steps prior to connecting power or
attempting to load media.
Ø Open the box, (make sure the arrow
on the box is pointing up).
Ø Remove packing foam, cardboard
divider, and power supply box.
Ø Lift the printer from its box and remove the
packing foam.
Ø Remove the plastic bag from the printer.
þ Note: It is a good idea to save the carton and packaging materials
in the event shipping the printer is ever required.
E-4203/E-4204/E-4304 5
Inspecting the Printer
After removing the printer from the packaging material, check the
contents of the package. The following items should be included:
Ø Printer
Ø External power supply
Ø Accessories CD
Ø Special or additional items
purchased.
Additional Requirements
The following items are necessary for generating labels from your
printer. Contact your customer support representative for advice on
which media and software is best suited for your needs.
Ø Serial or parallel cable
Ø Applicable media
Ø Applicable software
6 E-4203/E-4204/E-4304
3.0 Introduction
This chapter explains how to connect your printer, load media and
ribbon (optional), and print a configuration label.
3.1 Connecting the Printer
3.1.1 Power Connection
The printer is powered from an external power supply that connects to
the printer as shown below. Several power supplies are available
depending on your printer model.
Model DPI
E-2303 203 3 IPS 4” Standard (Non Auto-Ranging)
E-4203 with
4 IPS Option
E-4204 203 4 IPS 5” Standard (Auto-Ranging)
E-4304 300 4 IPS 5” Standard (Auto-Ranging)
* The optional Heavy Duty Power Supply (50-2049-01) can be used for high demand applications
with any of the above printer models.
Ensure that the power supply
203 4 IPS 4” Standard (Auto-Ranging)
Print
Speed
shipped with your printer is
compatible with your electrical
service.
Media Roll
Diameter
Power Supply*
110V: 50-2024-01
220V: 50-2034-01
50-2050-01
50-2050-01
50-2050-01
E-4203/E-4204/E-4304 7
3.1.2 Interface Connection
The printer can be connected to the host via a serial or parallel cable.
3.1.3 Interface Cables
An interface cable is necessary to connect the printer to the host. The
interface between the printer and the host will be either a serial RS-232C
or parallel cable. Cable configurations for serial (RS-232C) interfaces
are shown below, (contact your reseller for part numbers and ordering
information).
Part# 32-2300-01
The printer can also be connected to the host with a parallel connection.
Part# 32-2301-01
In addition, the printer has a unique feature where if you connect both
the serial and parallel cables to the printer at the same time, the printer
will automatically interface to the first connection, (serial or parallel)
that transmits valid data. After a connection has been made, the printer
must be turned off and then back on again to change the interface
connection.
8 E-4203/E-4204/E-4304
3.2 Loading Media
1. Open the cover.
2. Push the Printhead Latch down
and raise the Printhead Carrier
Assembly.
3. Place a roll of media (labels
facing up) on the Media Hub and
insert them into the printer. Slide
the Media Hub Flange with its
smooth side towards media onto
the Media Hub.
4. Route the media as shown below.
5. Slide the Media Guide and Hub Flange to the edge of the media.
6. Close the Printhead Carrier Assembly and press down until it locks into place.
7. Close the cover and press the ‘Feed’ button several times to feed the media and
ensure proper tracking. If the printer does not correctly sense the top of each
label it may be necessary to perform the Calibration Procedure, Section 4.6.
Note: The printer is factory set for 4-inch media and ribbon, when using
E-4203/E-4204/E-4304 9
different width media/ribbon please refer to Chapter 5.
3.2.1 Loading Media for Peel Configuration
1. Open the cover.
2. Push the Printhead Latch down and raise the Printhead Carrier Assembly.
3. Place a roll of media (labels facing up) on the Media Hub and insert them
into the printer. Slide the Media Hub Flange with its smooth side towards
media onto the Media Hub.
4. Pull the Peel Lever forward to the ‘Open’ position.
5. Remove 6″ (152 mm) of labels from the backing. Route the Media
Backing over the Platen and Peel Bar and behind the Peel Roller and
Fascia as shown below.
6. Push the Peel Lever back to the ‘Closed’ position
7. Close the printhead carrier assembly and press down until it locks
into place.
8. Close the cover and press the ‘Feed’ button several times to feed the
media and ensure proper tracking. The labels will separate
automatically as it is feed through the printer. If the printer does not
correctly sense the top of each label it may be necessary to perform
the Calibration Procedure, Section 4.6.
10 E-4203/E-4204/E-4304
3.3 Loading Ribbon (Thermal Transfer)
1. Open the cover.
2. Remove the two
ribbon hubs.
3. Slide a roll of Ribbon
onto one of the
Ribbon Hubs and an
Empty Core onto the
other hub.
4. Push the Printhead Latch
down and raise the
Printhead Carrier
Assembly.
5. Slide the
Direct/Thermal
Transfer switch to the
‘Transfer’ position.
E-4203/E-4204/E-4304 11
6. Place the Ribbon Hubs back into the printer and route the ribbon
through the printhead carrier assembly as shown below.
Note: Always make sure the ink side of the ribbon faces the media and NOT the
printhead.
7. The ‘Media Type’ setting within the printer’s setup must be set to
‘Thermal Transfer’ to print using a ribbon. See Section 4.4.
12 E-4203/E-4204/E-4304
3.4 Flash Memory Expansion
The printer can be equipped with an optional Flash Memory Expansion.
This flash expansion can be used for storage of label formats and fonts.
For font downloading instructions refer to Section 5.8 in this manual.
To install the Flash Memory Expansion:
ΠTurn the power off and
unplug the printer.
Remove any installed
media from the printer.
• Using a coin, flathead
screwdriver, or similar
object, insert it into the
Slot on the underside of
the printer and gently pry
the Expansion Cover off
the printer.
Ž With the Flash Memory
Expansion Assembly
oriented as shown
(connector down), gently
insert it into the Expansion
Bay until the assembly is
firmly seated.
Note: When using a blank expansion module for the first time the
printer will automatically format it when the printer is powered
up. This initial format can take up to one minute.
E-4203/E-4204/E-4304 13
14 E-4203/E-4204/E-4304
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