Datamax E-3202 User Manual

E-3202
Cash Drawer
Operator’s Manual
Corporate Headquarters
4501 Parkway Commerce Blvd.
Orlando, Fl 32808
Phone: 407-578-8007
Fax: 407-578-8377
Asia-Pacific
19 Loyang Way
#01-01 CILC Building
Singapore 508724
Phone: +65 542-2611
Fax: +65 542-3611
Datamax International
Herbert House
12 Elizabeth Way, Pinnacles
Harlow, Essex CM19 5FE UK
Phone: +44 1279 772200
Copyright Information:
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the EPROM’s is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party to, duplicate or copy the EPROM’s or the information contained in the EPROM’s. The
firmware (Software) is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware (Software).
Trademarks
ESC/POS trademark of EPSON EPSON, IBM, WINDOWS are respectively registered trademarks from EPSON
Corporation, IBM Corporation and MICROSOFT Corporation. All other trademarks are trademarks of their respective holders.
Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax Corporation.
Note: This manual covers E-3202/Cash Drawer printers with version A00.02 firmware
and greater.
All rights reserved. Printed in the United States of America.
© Copyright 2001 by Datamax Corporation
Part Number: 88-2274-01
Revision: B
Agency Compliance and Approvals:
This device complies with FCC CFR 47 Part 15 Class B and ICES-003-B.
The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:
EMC: EN 55022 (1993) Class B
EN 55024-1 (1998)
C US
Listed
UL1950 Information Technology Equipment
As an Energy Star Partner, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency.
Important Safety Instructions:
This printer has been carefully designed to give you many years of safe, reliable performance. As with all electrical equipment, there are a few basic precautions you should take to avoid hurting yourself or damaging the printer:
Ø Carefully read the installation and operating instructions provided with
your printer.
Ø Read and follow all warning instruction labels on the printer.
Ø Place the printer on a flat, firm, solid surface.
Ø To protect your printer from overheating, make sure all openings on the
printer are not blocked.
Ø Do not place the printer on or near a heat source.
Ø Do not use your printer near water, or spill liquid into it.
Ø Be certain that your power source matches the rating listed on your
printer. If you are unsure, check with your dealer or with your local power company.
Ø Do not place the power cord where it will be walked on. If the power
cord becomes damaged or frayed replace it immediately.
Ø Do not insert anything into the slots or openings on the printer.
Ø Only qualified, trained service technicians should attempt to repair your
printer.
Printer Overview
1.0 Introduction ...................................................................1
1.1 About this Printer ..........................................................2
Getting Started
2.0 Before using the Printer ................................................3
2.1 Inspecting the Printer ....................................................3
2.2 Media Requirements.....................................................4
Setting up the Printer
3.0 Introduction ...................................................................5
3.1 Connecting the Printer ..................................................5
3.2 Loading Media ..............................................................6
3.3 Optional Mounting Bracket ...........................................7
Printer Operation
4.0 Printer Operation...........................................................9
4.1 Buttons and Indicators ..................................................9
4.1.1 Buttons ............................................................................ 9
4.1.2 Operating Modes and Indicator Status ...................... 10
4.1.3 Button Functions .......................................................... 10
4.1.4 Other Modes................................................................. 12
4.1.5 Autotest Printout........................................................... 14
4.2 Emulation Choices......................................................15
4.3 Common Configurations .............................................16
4.4 Connecting to an ESC POS Terminal .........................19
4.5 Connecting to a PC.....................................................20
4.6 Changing the Default Settings ....................................21
i
Maintenance and Troubleshooting
5.0 Introduction .................................................................27
5.1 Cleaning......................................................................27
5.2 Trouble Shooting.........................................................28
5.3 Transportation and Storage ........................................31
Specifications
6.0 Printing........................................................................33
6.1 Media ..........................................................................34
6.2 User Interface .............................................................34
6.3 Communications .........................................................34
6.3.1 Cash Drawer Communications ....................................... 35
6.4 Electrical Characteristics.............................................35
6.5 Mechanical..................................................................35
6.6 Operation ....................................................................36
6.7 List of Accessories ......................................................36
6.8 Options .......................................................................36
Appendix A
Character Sets And Barcodes ..........................................A-1
Appendix B
Printer cable Pin assignment ............................................ B-1
Appendix C
Opening Methods and Warnings ......................................C-1
Appendix D
Warranty Statement .......................................................... D-1
ii
1.0 Introduction
The E3202/Cash Drawer hereafter referred to as ‘the printer’, is a high quality/low cost direct thermal receipt printer. The printer’s design and small footprint makes it a perfect choice for applications such as point of sale receipts, office, warehousing, and barcode applications.
This manual provides all the information necessary to operate the printer. Refer to the instructions included with the software you have chosen.
If you wish to write a custom program, visit our website at http//www.datamaxcorp.com for a copy of the Programmer’s Manual.
E-3202/Cash Drawer Printer 1
1.1 About this Printer
This printer offers the following standard features:
Standard Features
Printing
Ø Direct Thermal Printing Ø 203 DPI, 8 dots/mm
Memory
Ø SRAM 256 KB Ø Flash 512 KB
Interfaces
This printer is equipped with:
Ø RS-232 serial interface via a mini-DIN socket. Ø Epson 24V compatible cash drawer interface
Operational
Ø 2 multifunction buttons Ø 2 status LEDs
2 E-3202/Cash Drawer Printer
2.0 Before using the Printer
Inspect the shipping container(s) for damage, if damage is evident notify the shipping company to report the nature and extent of the damage.
The printer is carefully packaged to avoid any damage during transit. In order to operate the printer you will need to remove the packaging materials, (i.e., tape and foam) that were placed in the printer for shipment.
2.1 Inspecting the Printer
After removing the printer from the packaging material, check the contents of the package. The following items should be included:
E-3202/Cash Drawer Printer 3
2.2 Media Requirements
The following is a limited overview of media characteristics. For complete information and advice regarding your specific application needs, always consult a qualified media specialist or a Datamax Media Representative.
Paper Specifications:
Media Type: Continuous Thermal Receipt Paper Min. Media Width: 0.55” (14.2mm) Max. Media Width: 3.34” (85mm) Max. Media Thickness: 5.7mil (156um) Max. Outside Roll Diameter: 2.35” (60mm.) Core:
25mm ± 1mm
4 E-3202/Cash Drawer Printer
3.0 Introduction
This chapter explains how to connect your printer and load media.
3.1 Connecting the Printer
1. Connect the Communication Cable’s mini-DIN connector to the printer and the other end (DB9S) to the host.
Warning: DO NOT connect a mouse or other peripheral equipment to this connector.
2. Connect the cash drawer cable (not supplied) to the printer and the other end to the cash drawer.
Warning: DO NOT connect this printer to any type of telephone line or equipment.
3. Connect the one end of the power supply to the back of the printer and the other end to a properly grounded outlet.
Once the power supply has been connected the printer will automatically power up. To remove power simply disconnect the power supply from the printer.
**Cash Drawer & Cash Drawer Cable are not supplied**
E-3202/Cash Drawer Printer 5
3.2 Loading Media
Media Roll
Left-hand Fixed
Adjustable Paper
Bay Door
Right-hand Fixed
This section explains the loading instructions for loading the printer with media.
1. Open the Bay Door by pressing
upward with your thumb as shown. See Appendix C for more information.
2. Place the Media Roll into the
printer, the edge of the media should be against the Fixed Paper Guide. The roll should unravel as shown and have the ‘Sense Marks’ (if any) to the left.
3. Move the Adjustable Paper Guide from the far-left side of the media
bay to a slot that accommodates your media. See Appendix C of this manual for more information of the position of the Paper Guides.
Paper Guide
Paper Guide
4. Pull a few inches of media out of the printer and close the Bay Door.
6 E-3202/Cash Drawer Printer
Guide
3.3 Optional Mounting Bracket
An optional Mounting Bracket is available for installations that require a solid fixed mount.
1. Depending on your mounting surface the Mounting Bracket can be secured using Screws, Bolts, Double-sided tape, or Velcro strips.
2. Hook the front of the printer under the Mounting Bracket Tab. Pull forward and push down to lock the printer into the bracket.
3. Be sure the Mounting Bracket does not interfere with the ports on the back of the printer
E-3202/Cash Drawer Printer 7
8 E-3202/Cash Drawer Printer
Right-hand button:
Left-hand button:
4.0 Printer Operation
This section will explain in detail the functions of the printer’s buttons
and indicators, operating modes, and settings.
4.1 Buttons and Indicators
4.1.1 Buttons
The printer is equipped with two push buttons. These multi-function buttons are sensitive to the length of time the button is held down. The printer recognizes a ‘long push’ when the button is held down for more than two seconds. A ‘short push’ is when the button is pushed down for less than one second.
E-3202/Cash Drawer Printer 9
.
4.1.2 Operating Modes and Indicator Status
Red
Indicator
OFF OFF PRINTER OFF See Section 4.1.3 OFF Flashing IDLE See Section 4.1.3
ON ON ONLINE See Section 4.1.3 ON OFF OFFLINE See Section 4.1.3
Flashing OFF ERROR See Section 4.1.4
ON ON DUMP See Section 4.1.4 ON Flashing SETTING See Section 4.1.4
Flashing Flashing DOWNLOAD See Section 4.1.4
Green
Indicator
Mode Comments
4.1.3 Button Functions
Short Push:
Turns on the printer and enters ONLINE Mode.
Long Push (Simultaneously):
Turns on the printer and enters SETTINGS Mode.
Short Push:
Turns on the printer and enters ONLINE Mode.
Long Push:
Turns on the printer and enters DUMP Mode.
Long Push:
Turns on the printer and produces an AUTOTEST* printout.
*See Section 4.1.5 for information and an example of the AUTOTEST printout.
Note: After approximately 60 seconds of inactivity the printer will automatically enter
‘Idle Mode’. In this mode the Red LED will turn off and the Green LED will flash slowly. Pressing either button will exit this mode and return to the previous mode.
10 E-3202/Cash Drawer Printer
Button Functions Continued…
Short Push:
Toggles ONLINE Mode on and off.
Long Push:
Turns the printer off.
Short Push:
Toggles ONLINE Mode on and off.
Long Push:
Turns the printer off.
Short Push:
Not Used.
Long Push:
Not Used.
Short Push:
Printer will feed one blank line.
Long Push:
Printer will feed one blank page.
E-3202/Cash Drawer Printer 11
4.1.4 Other Modes
There are only three possible error conditions, they are as follows:
Error Cause Action
Paper Out The printer is out of media stock or
the stock has been loaded incorrectly.
Head Up The printer ‘Lid’ is not down and
latched. Printhead Overheated
The printhead has exceeded normal
operating temperature.
Once the error condition has been satisfied the printer will automatically exit the ERROR mode and return to the OFFLINE mode. To return to the ONLINE mode and continue printing, press the Left Button once.
Replace or correctly load Stock. Be sure the ‘Lid’ is down and latched. Allow 5-10 minutes for the printhead to cool.
This mode will allow the user to verify the data received by the printer. While in dump mode, the printer will print the received data in hexadecimal.
To enter DUMP mode:
With the printer off, (both LED’s off), press and hold the Left Button until the word “DUMP” is printed.
To exit DUMP mode:
Turn the printer off, (press and hold Left Button) or disconnect power.
12 E-3202/Cash Drawer Printer
Other Modes Continued…
Your printer is equipped with a flash memory. The software loaded in the flash memory can be updated by a downloading procedure. When in DOWNLOAD mode the printer indicators will alternatively blink and at the end of the operation the printer will automatically switch to OFF. As you may change your software using the downloading procedure, each time you switch your printer on, the software will be verified. If the software is not operational for any reason, your printer will turn to download mode (indicators alternatively flashing) waiting for new software.
Software flash files are available through Datamax Technical Support at (407) 523-5550. Datamax Technical Support will determine if this procedure is necessary.
The SETTINGS mode allows the user to modify the printer’s parameters. See section 4.6 for more information.
E-3202/Cash Drawer Printer 13
4.1.5 Autotest Printout
The printer performs an Autotest and prints a test page in order to check the printhead and diagnose print quality. ‘Autotest’ is printed on the first line. To perform this test; turn the printer off (both lights off). Then press and hold the right button until the Autotest begins to print.
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4.2 Emulation Choices
The table below outlines emulation choices for the E-3202 with Cash Drawer printer with version A00.02 firmware and greater.
.
Emulation Name Uses
ESC/POS ESC/POS is the native language of the E-3202
Custom programs designed to control the E-3202
POS system software that uses Epson POS
printers (or at least Epson ESC/POS printer language).
Datamax/Seagull Windows driver.
Epson 24 pin
Custom 1
Reserved 1
Windows “page” mode
The generic Epson compatible 24-pin printer driver which ships with Windows95.
TrueType fonts and graphics, (Factory Default).
Not Used
Windows “line” mode
Used for Windows applications with printouts longer than 29cm (11.4”).
E-3202/Cash Drawer Printer 15
4.3 Common Configurations
What do you want to do with the E-3202? There are several options. Find the description that best matches your project and follow the setup directions.
If you want to…. Do this…
Print with application software written specifically
for the Epson ESC/POS language.
1. Setup the E-3202 printer and apply AC power.
2. Connect the data cable between the E-3202 and your PC.
3. Connect the cash drawer cable (not supplied) to the printer and the other end to the cash drawer.
4. Configure the printer for use with the ESC/POS emulation.
5. Put a roll of continuous thermal paper into the printer.
6. Print from your application software.
Print with other Windows applications using the E­3202 Windows driver.
1. Setup the E-3202 printer and apply AC power.
2. Connect the data cable between the E-3202 and your PC.
3. Install the Datamax/Seagull Windows driver from the E-3202 CD.
4. Configure the E-3202 for ESC/POS emulation.
5. Load the appropriate paper into the E-3202.
6. Start you application software and select the E-3202 Windows driver as the printer for your application.
7. Print from the E-3202 as appropriate.
16 E-3202/Cash Drawer Printer
If you want to configure your E-3202 for this… Do this…
The Datamax/Seagull driver and ESC/POS applications all require that you set the printer to ESC/POS emulation.
.
1. Make sure that a roll of continuous thermal paper is
installed in your E-3202.
2. With your E-3202 powered up and both lights on,
press the left-hand button (ON-LINE/YES), and hold it down until both lights go off. The E-3202 is now off.
3. Hold both buttons (ON-LINE/YES and LF/FF/NO)
down until both lights come back on and the printer starts to print out the PRESENT SETTINGS.
4. When the printing stops, respond to the printed
message “To keep settings unchanged push the ‘NO’ key. To enter the set-up menu push the ‘YES’ key” by pressing the left-hand button (ON-LINE/YES).
5. The SET-UP MENU instructions are then printed.
“To change settings: use the ‘NO’ key to move from chapter to another. Use the ‘YES’ key to enter a chapter. Within a chapter use the ‘NO’ key to move from one parameter to another. Use the ‘YES’ key to validate your parameter.”
6. Move through the communication settings making
sure to set the parameters so that they match those of your PC’s communication port.
7. When you enter the Emulation chapter be sure to set
it to ESC/POS.
8. In the Character Set chapter the default is code page
850, 12 x 24, USA. You can change it if needed.
9. In the Page chapter the default is six line per inch (6
lpi). You can change it if needed.
10. In the Other chapter you can turn on or off the Auto
Line Feed and Auto Carriage Return if needed. You can also increase or decrease the contrast of the thermal print to make it darker or lighter.
11. When finished, all of your changes will be printed. If
you want to save them, press the left-hand (ON­LINE/YES) button. If you do not want to save your changes, press the right-hand (LF/FF/NO) button.
Continued…
E-3202/Cash Drawer Printer 17
The generic Epson compatible 24-pin Windows printer driver.
1. Make sure that a roll of continuous thermal paper is
installed in your E-3202.
2. With your E-3202 powered up and both lights on,
press the left-hand button (ON-LINE/YES), and hold it down until both lights go off. The E-3202 is now off.
3. Hold both buttons (ON-LINE/YES and LF/FF/NO)
down until both lights come back on and the printer starts to print out the PRESENT SETTINGS.
4. When the printing stops, respond to the printed
message “To keep settings unchanged push the ‘NO’ key. To enter the set-up menu push the ‘YES’ key” by pressing the left-hand button (ON-LINE/YES).
5. The SET-UP MENU instructions are then printed.
“To change settings: use the ‘NO’ key to move from chapter to another. Use the ‘YES’ key to enter a chapter. Within a chapter use the ‘NO’ key to move from one parameter to another. Use the ‘YES’ key to validate your parameter.”
6. Move through the communication settings making
sure to set the parameters so that they match those of your PC’s communication port.
7. When you enter the Emulation chapter be sure to set
it to Epson 24 pin.
8. In the Character Set chapter the default is code page
850, 12 x 24, USA. You can change it if needed.
9. In the Page chapter the default is six line per inch (6
lpi). You can change it if needed.
10. In the Other chapter you can turn on or off the Auto
Line Feed and Auto Carriage Return if needed. You can also increase or decrease the contrast of the thermal print to make it darker or lighter.
11. When finished, all of your changes will be printed. If
you want to save them, press the left-hand (ON­LINE/YES) button. If you do not want to save your changes, press the right-hand (LF/FF/NO) button.
18 E-3202/Cash Drawer Printer
4.4 Connecting to an ESC POS Terminal
The default configuration of your printer is ESC/POS. Check your Terminal communication parameters and change the printer settings to match your terminal settings.
Default Communication parameters
Speed: 9600 baud Data: 8 bits Parity: None Control: Hardware
To check the current emulation and communication parameters of your printer:
1. Make sure that a roll of paper is loaded.
2. Set the printer to “Off”.
3. Press both buttons simultaneously until the configuration is printed.
If the configuration is not correct see section 4.4 Changing the Default Settings.
E-3202/Cash Drawer Printer 19
4.5 Connecting to a PC
The default configuration of your printer is ESC/POS. In order to use your printer with a PC you will need to check the setting of your printer and install the printer driver on your PC. Follow the steps below to configure your printer for use with a PC.
PC parameters
Your printer will use the Datamax/Seagull Windows Driver, (located on the Accessories CD). If this printer is already installed on your PC (see ‘Printers’ in your computers ‘Control Panel’), check that the serial port is selected and configure it as indicated below.
If the Datamax/Seagull Windows Driver is not installed,
1. Double-click the ‘Printers’ icon in the ‘Control Panel’
2. Double-click on ‘Add a Printer’.
3. Install the ‘Datamax E-3202’ printer driver.
4. Choose the serial port and set the port to the following parameters: Speed: 9600 baud
Data: 8 bits Parity: None Stop bit: 1 Control: Hardware
Printer parameters
1. Make sure that a roll of paper is loaded. Set the printer to the Off line mode.
2. Simultaneously press both buttons for at least two seconds. The configuration is printed.
3. Answer Yes to modify the default setting.
4. You are now in the Communication Chapter. Check your PC port communication setting and match the printer communication settings to your PC (baud rate, Data, Parity, control, The stop bit is always 1 for the printer, it is not modifiable).
20 E-3202/Cash Drawer Printer
5. If the communication settings are correct press No. If they are not correct press Yes and modify them by pressing Yes to accept the setting and No to change it.
6. When the desired communication settings are chosen press Yes to enter the emulation menu.
7. You are now in the emulation menu. Press Yes to print the current setting.
8. Press No to change to ESC/POS. (If ESC/POS is already printed press Yes). Press Yes to enter the next section.
9. If no more changes are required press No until the end, and then press Yes to save your changes.
10. Your printer is now configured to work with your PC. You can use your favorite text editor to create your printouts.
4.6 Changing the Default Settings
Your printer is shipped with the following standard configuration:
Communication Parameters Emulation Character Sets Speed: 9600 baud ESC/POS Code page: 850 Data: 8 bits Width: 12x24 Parity: None Country: USA Control: Hardware
Page Media Other
Line spacing: 6 lpi Media: Paper Auto LF: Off
Auto CR: Off Contrast (20%): +00% Contrast (5%): +00%
E-3202/Cash Drawer Printer 21
Printing The List Of Parameters
While the printer is turned OFF, switch to the Setting Mode by pushing simultaneously both buttons for at least two seconds. The printer prints the following settings (Standard configuration):
Datamax E-3202 Version: AA xx.xx PRESENT SETTINGS
Communication parameters
Speed: 9600 baud Data: 8 bits Parity: None Control: Hardware
Ø To keep these settings unchanged push the ‘NO’ key. Ø To enter the set-up menu push the ‘YES’ key.
Set-up menu
To change settings:
Ø Use the ‘No’ key to move from a chapter (section) to another. Ø Use the ‘YES’ key to enter a chapter (section).
Within a chapter (section):
Ø Use the ‘No’ key to move from a parameter to another. Ø Use the ‘Yes’ key to validate your parameter.
22 E-3202/Cash Drawer Printer
COMMUNICATION PARAMETERS
Data transmission choice of the serial port with the terminal.
1200 baud 2400 baud 4800 baud 9600 baud 19200 baud 38400 baud 57600 baud 115000 baud
To skip push NO. When the selected choice is displayed push YES.
Format of the serial bus
8 bits 7 bits
To skip push NO. When the desired setting is displayed push YES.
Parity
None Even Odd
To skip push NO. When the desired setting is displayed push YES.
Flow control of the data transmission
Hardware DTR low Xon/Xoff mode
To skip push NO. When the desired setting is displayed push YES.
E-3202/Cash Drawer Printer 23
EMULATION
Epson-24 pin Custom 1 Reserved 1 ESC/POS
To skip push NO. When the desired setting is displayed push YES.
CHARACTER SETS
850 (International) 852 (Latin 2) 857 (Turkish) 860 (Portuguese) 861 (Island) 862 (Hebrew) 863 (French) 858 (International with the ‘Euro’ symbol) 437 (English, USA)
To skip push NO. When the selected choice is displayed push YES.
Width
9x24 12x24 16x24
To skip push NO. When the selected choice is displayed push YES.
Country
USA France Germany United kingdom Denmark 1 Sweden Italy Spain 1 Japan Norway Denmark 2 Spain 2 Latin America
To skip push NO. When the selected choice is displayed push YES.
24 E-3202/Cash Drawer Printer
PAGE
Line spacing
6 lpi 8 lpi
To skip push NO. When the selected choice is displayed push YES.
MEDIA
Media
Paper Labels (not used)
To skip push NO. When the selected choice is displayed push YES.
OTHER
Automatic line skip after enter
Yes No
To skip push NO. When the selected choice is displayed push YES.
Automatic enter after line skip
Yes No
To skip push NO. When the selected choice is displayed push YES.
Contrast by 20%
The printer will ask you to increase or decrease the contrast. The contrast can be increased or decreased by steps of 20 %. The limit is
100. (+20%, +40%, +60%, +80% , -80%,-60%, -40%, -20%)
To skip push NO. When the selected choice is displayed push YES.
E-3202/Cash Drawer Printer 25
Contrast by 5%
The printer keeps the contrast selected in the preceding menu in memory and offers you the choice to modify it by steps of 5 % : example if you have chosen +40 in the precedent menu, the choice will be +55% +50% +45% +40% –35% – 30% -25%
To skip push NO. When the selected choice is displayed push YES.
Once the desired parameters have been selected:
Ø Push ‘YES’ to save the changes and exit from the setting menu. Ø Push ‘NO’ to exit without saving.
All new parameter settings will be saved until a new change has been made. The new settings will be retained even if the printer is turned OFF.
26 E-3202/Cash Drawer Printer
5.0 Introduction
This chapter covers the cleaning recommendations as well as some printer troubleshooting. Periodic maintenance will guarantee continued optimum printer performance.
5.1 Cleaning
Ø Turn the printer OFF Ø Regularly clean the printer case with a damp cloth Ø Do not use liquid cleaners or aerosol cleaners Ø Clean the printhead once a month using a cotton swab dampened
with isopropyl alcohol.
E-3202/Cash Drawer Printer 27
5.2 Trouble Shooting
Problems are sometimes caused by simple "faults" which can easily be corrected without the help of a service technician. Listed below are common problems and their resolutions.
Problem/Symptom Resolution
HARDWARE
Lights do not come on Make sure that the power cable is properly
inserted into the back of the E-3202. Also make sure that the opposite end of the power supply cable is connected to an appropriate AC power source.
Lights are both on, but the printer does not print.
Paper guide will not move.
Make sure that the data cable is properly connected between the E-3202 and the host computer.
Make sure that you are trying to move the adjustable paper guide and not one of the fixed paper guides. The E-3202 ships with the adjustable paper guide in the far left­hand storage position inside the paper bay. The other two paper guides are glued into position.
28 E-3202/Cash Drawer Printer
Problem/Symptom Resolution
HARDWARE (Cont.)
Paper bay door will not close.
It is possible that your roll of paper is too large. Unwrap enough of the media to enable the paper bay door to close.
It is also possible that one or both of the platen clips has closed. Use your thumb to open the platen clips and then try closing the paper bay door.
The printer makes a grinding sound and produces distorted or condensed print.
Unplug the printer’s power cable. Open the paper bay door. Remove the roll of print media and make sure that the roll is tight with no loose coils of media. Replace the media and close the bay door. Power on the printer and try again. If the problem continues contact Technical Support.
The printout looks spotted or dirty.
Clean the printhead as described in the maintenance section of this manual.
E-3202/Cash Drawer Printer 29
Problem/Symptom Resolution
SOFTWARE
The printout includes linear gaps between
Disable the AUTO LF and AUTO FF in the E-3202 configuration.
lines of print.
The printer will not print. Make sure that you have configured your
printer correctly. Verify the following settings:
Select an emulation that will
accommodate your PC’s software
(ESC/POS or Epson 24 pin).
Make sure that your printer’s COM port
settings match those of your PC.
Make sure that you have a roll of print
media properly loaded in the printer.
The printer produces garbage characters when it prints.
Make sure that you have selected the correct emulation. Also make sure that your printer’s COM port settings match those of your PC and the printer is not in “Dump” mode.
30 E-3202/Cash Drawer Printer
5.3 Transportation and Storage
Before transporting or storing your printer, please follow the following steps:
1. Turn the printer OFF
2. Unplug all attached cables
3. Place the printer in its original box
4. If you plan to use the printer in a foreign country, before plugging your printer to the local power supply, verify that your AC adapter is compatible with the local standards.
E-3202/Cash Drawer Printer 31
32 E-3202/Cash Drawer Printer
6.0 Printing
ITEM SPECIFICATION
Printing technology Direct thermal, fixed head Resolution 203 DPI
8 dots/mm
Printing Mode Text or graphics Printing width 3.35” (85mm) Printing speed up to 2”/s (50mm/s) Character size (H. x V.) 9 x 24 ; 12 x 24 ; 16 x 24 Maximum number of
characters per line
80 mm /640 dots
9x24 12x24 16x24
Resident characters sets (for each characters size)
Emulation
Print data buffer SRAM 256 KB
Paper out detection Optoelectronic sensor
E-3202/Cash Drawer Printer 33
IBM 437, 850, 852, 857, 860, 861, 862,
ESC POS, WINDOWS EPSON compatible
71 53 40
863,858
24 pin
Flash 512 KB
6.1 Media
See Section 2.2 for more information.
ITEM SPECIFICATION
Media type Direct thermal paper Maximum media width 3.35” (85mm) Roll dimensions 2.36” (60mm) maximum diameter
6.2 User Interface
ITEM SPECIFICATION
Power supply connector (rear) Communication connector (rear) Red LED (upper side) « ON / OFF » and error
Green LED (upper side) « ON/OFF LINE » , Menu, idle mode Left hand push button (upper
side) Right hand push button (upper side) Parameter settings (printout menu)
« ON/OFF », « ON LINE », « YES » functions
Line and form feed « LF/FF » and « NO »
Push button entry (with a simultaneous push on
Jack type male socket
Mini-DIN socket
function
both buttons)
6.3 Communications
ITEM SPECIFICATION
Communication type RS232C
Parameter settings (configuration mode) Baud rate 1200 to 115200 baud (step by step)
Data format 7 or 8 bits data bits
With or w/o parity bit (odd or even)
Data exchange control Xon / Xoff or DTR/RTS
34 E-3202/Cash Drawer Printer
Printout menu
1 Start bit 1 Stop (free)
(active at 0 or 1 level)
6.3.1 Cash Drawer Communications
ITEM SPECIFICATION
Communication type Cash Drawer kick-out interface
Emulation Epson 24V (TM-T85, TM-T88) compatible Connector Type RJ12 Pin Assignments Pin# Signal
1 Frame Ground 2 Drawer kick-out signal 1 3 VCC = +24V 4 VCC = +24V 5 Drawer kick-out signal 2 6 Frame Ground
6.4 Electrical Characteristics
ITEM SPECIFICATION
Printer supply voltage 16 VAC @ 2.2 A Power consumption <50 W printing mode
<1 W idle mode (automatic)
AC/DC adapter In 16 VAC @ 2.2A
230Vac / 50Hz (CE plug)
230Vac / 50Hz (GB plug)
120Vac / 60Hz (US plug)
6.5 Mechanical
ITEM SPECIFICATION
Material housing Plastic Weight of printer
Weight of AC/DC adapter
E-3202/Cash Drawer Printer 35
1.43 lbs. (650 g)
1.98 lbs. (900 g)
6.6 Operation
ITEM SPECIFICATION
Approvals and Safety CE ; EN55022/B ; EN55024 ; EN60950 ;
FCC15 ; UL1950 (US/C) Storage conditions (w/o paper) Operating conditions 32 to +122°F / RH = 5 to 85%
-4 to +140°F / RH = 5 to 90%
-20 to +60°C / RH = 5 to 90%
0 to +40°C / RH = 5 to 85%
6.7 List of Accessories
ITEM SPECIFICATION
AC/DC adapter 230V CE plug / 2,3 A @16 VAC
230V GB plug / 2,3 A @16 VAC
120V US plug / 2,2 A @16 VAC
Communication cable
6.8 Options
Contact your dealer for availability:
Part # Description
32-2490-01 RS-232 Data Cable 88-2257-01 Programmer’s Manual, (available at our website:
www.datamaxcorp.com).
78-2343-01 Accessories CD
RS232C ( DB9S Mini-DIN ; 2m)
36 E-3202/Cash Drawer Printer
Character Sets and Barcodes
Character sets
The following character sets are available:
Table 437
E-3202/Cash Drawer Printer A-1
Table 850
A-2 E-3202/Cash Drawer Printer
Table 852
E-3202/Cash Drawer Printer A-3
Table 857
A-4 E-3202/Cash Drawer Printer
Table 860
E-3202/Cash Drawer Printer A-5
Table 861
A-6 E-3202/Cash Drawer Printer
Table 863
E-3202/Cash Drawer Printer A-7
ASCII Control Code Chart
Ctrl @ Ctrl A Ctrl B Ctrl C Ctrl D Ctrl E Ctrl F Ctrl G Ctrl H Ctrl I Ctrl J Ctrl K Ctrl L Ctrl M Ctrl N Ctrl O Ctrl P Ctrl Q Ctrl R Ctrl S Ctrl T Ctrl U Ctrl V Ctrl W Ctrl X Ctrl Y Ctrl Z Ctrl [ Ctrl \ Ctrl ] Ctrl ^ Ctrl _
Char Dec Hex Char Dec Hex Char Dec Hex Char Dec He
x
NUL 0 00 32 20 @ 64 40 ` 96 60 SOH 1 01 ! 33 21 A 65 41 a 97 61 STX 2 02 34 22 B 66 42 b 98 62 EXT 3 03 # 35 23 C 67 43 c 99 63 EOT 4 04 $ 36 24 D 68 44 d 100 64 ENQ 5 05 % 37 25 E 69 45 e 101 65 ACK 6 06 & 38 26 F 70 46 f 102 66 BEL 7 07 39 27 G 71 47 g 103 67 BS 8 08 ( 40 28 H 72 48 h 104 68 HT 9 09 ) 41 29 I 73 49 i 105 69 LF 10 0A * 42 2A J 74 4A j 106 6A VT 11 0B + 43 2B K 75 4B k 107 6B FF 12 0C , 44 2C L 76 4C l 108 6C CR 13 0D - 45 2D M 77 4D m 109 6D SO 14 0E . 46 2E N 78 4E n 110 6E SI 15 0F / 47 2F O 79 4F o 111 6F DLE 16 10 0 48 30 P 80 50 p 112 70 DC1 17 11 1 49 31 Q 81 51 q 113 71 DC2 18 12 2 50 32 R 82 52 r 114 72 DC3 19 13 3 51 33 S 83 53 s 115 73 DC4 20 14 4 52 34 T 84 54 t 116 74 NAK 21 15 5 53 35 U 85 55 u 117 75 SYN 22 16 6 54 36 V 86 56 v 118 76 ETB 23 17 7 55 37 W 87 57 w 119 77 CAN 24 18 8 56 38 X 88 58 x 120 78 EM 25 19 9 57 39 Y 89 59 y 121 79 SUB 26 1A : 58 3A Z 90 5A z 122 7A Esc 27 1B ; 59 3B [ 91 5B { 123 7B FS 28 1C < 60 3C \ 92 5C | 124 7C GS 29 1D = 61 3D ] 93 5D } 125 7D RS 30 1E > 62 3E ^ 94 5E ~ 126 7E US 31 1F ? 63 3F _ 95 5F 127 7F
A-8 E-3202/Cash Drawer Printer
Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex
Ç 128 80 á 160 A0 192 C0 Ó 224 E0 ü 129 81 í 161 A1 193 C1 ß 225 E1 é 130 82 ó 162 A2 194 C2 Ô 226 E2 â 131 83 ú 163 A3 195 C3 Ò 227 E3 ä 132 84 ñ 164 A4 196 C4 õ 228 E4 à 133 85 Ñ 165 A5 197 C5 Õ 229 E5 å 134 86 ç 135 87 ° 167 A7 Ã 199 C7 p 231 E7 ê 136 88 ¿ 168 A8 200 C8 p 232 E8 è 137 89 ® 169 A9 201 C9 Ú 233 E9 è 138 8A 170 AA 202 CA Û 234 EA ï 139 8B 1/2 171 AB 203 CB Ù 235 EB î 140 8C 1/4 172 AC 204 CC ´y 236 EC ì 141 8D ¡ 173 AD 205 CD ´Y 237 ED Ä 142 8E 174 AE 206 CE 238 EE Å 143 8F É 144 90 176 B0 Ò 208 D0 240 F0 Æ 145 91 177 B1 D 209 D1 ± 241 F1 Æ 146 92 ô 147 93 ö 148 94 ´ 180 B4 È 212 D4 244 F4 ò 149 95 Á 181 B5 213 D5 245 F5 û 150 96 Â 182 B6 Í 214 D6 ÷ 246 F6 ù 151 97 À 183 B7 Î 215 D7 ¸ 247 F7 ÿ 152 98 © 184 B8 Ï 216 D8 ° 248 F8 Ö 153 99 Ü 154 9A 186 BA 218 DA · 250 FA Ø 155 9B » 187 BB 219 DB 251 FB £ 156 9C 188 BC 220 DC 252 FC Ø 157 9D ¢ 189 BD 221 DD 253 FD x 158 9E ¥ 190 BE Ì 222 DE 254 FE ƒ 159 9F 191 BF 223 DF 255 FF
166 A6 ã 198 C6 µ 230 E6
a
175 AF 207 CF 239 EF
178 B2 Ê 210 D2 242 F2
2
179 B3 Ë 211 D3 3/4 243 F3
3
185 B9 217 D9 ¨ 249 F9
1
E-3202/Cash Drawer Printer A-9
Barcodes
The printer supports the following barcode symbologies :
Standard barcodes
n UPC-A (+2, +5) n UPC-E (+2 +5) n EAN8 (+2 +5) n EAN13 (+2 +5) n Code39 (with/without CS) n ITF (with/without CS) n Code 2/5 n Code 93 n CODABAR n Code 128 (A, B, C, Autoswitching) n Code 128 EAN n Postnet (5, 6, 8, 9, 11) n EAN 128
2D barcodes
n PDF 417 n MaxiCode n QRCode
These barcodes are "native" , which improves the print speed. But as the printer is able to print any bitmap image. Other barcodes printed by the printer will be considered as images.
A-10 E-3202/Cash Drawer Printer
Printer cable Pin assignment
Cable part number : 32-2490-01
E-3202/Cash Drawer Printer B-1
B-2 E-3202/Cash Drawer Printer
Opening Methods and Warnings
There are several different ways to open the E-3202 depending on the size of the operator’s hand.
Option #1. Grasp the E­3202 in the palms of both hands. Using your thumbs against the front edge of the E-3202 paper bay door, push up to open the door.
Option #2. Hold the base of the E-3202 in one hand. Using the other hand, place your thumb against the back of the paper bay door. Using your fingers on the front edge of the paper bay door, pull the door open.
E-3202/Cash Drawer Printer C-1
Warnings
DO NOT connect this printer to any type of telephone line, telephone equipment or any other peripherals not specifically designed to operate with this printer.
Option #3. Hold the base of the E-3202 in one hand. Using the other hand, place your fingers against the back of the paper bay door. Using your thumb on the front edge of the paper bay door, pull the door open.
DO NOT discard the adjustable media guide. You will need it when using different width media. It is found in the far left­hand position.
C-2 E-3202/Cash Drawer Printer
Datamax Barcode Products
Limited Warranty Statement
E-3202/Cash Drawer Printer
Printer
Datamax warrants to Purchaser that under normal use and service, the E-3202, (with the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of (365) days from the date of shipment by Datamax.
Expendable and/or consumable items or parts such as lamps, fuses, and paper are not covered under this warranty. This warranty does not cover equipment or parts which have been misused, altered, neglected, handled carelessly, or used for purposes other than those for which they were manufactured. This warranty also does not cover loss, damages resulting from accident, or damages resulting from unauthorized service.
E-3202/Cash Drawer Printer D-1
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000 linear inches of use, whichever comes first, for the E-3202 thermal printhead. This one year (365 days) warranty is valid only if a Datamax - approved thermal media is used, as defined in the then current Datamax list of approved thermal/thermal transfer media, a copy of which is available from Datamax. Failure to use Datamax-approved media is justification for invalidation of this thermal printhead warranty. This warranty does not cover printheads which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Datamax at: 4724 Parkway Commerce Blvd., Orlando, Florida, 32808. A Return Material Authorization (RMA) number must be issued before the product can be returned. To open an RMA please call the Datamax Customer Service Department at (407) 523-5550. Please include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and examples when possible with the defective unit. Datamax shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s confirmation that such product meets Datamax warranty. In the event of a defect covered by its warranty, Datamax will return the repaired or replaced product to the Purchaser at Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.
D-2 E-3202/Cash Drawer Printer
General Warranty Provisions
Datamax makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software.
Software is licensed on an “as is” basis without warranty. Except and to the extent expressly provided in this warranty and in lieu of all other warranties, there are no warranties, expressed or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose.
Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Datamax’s products.
Limitation of Liability
In no event shall Datamax be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax’s products, or the performance or a breach thereof, even if Datamax has been advised of the possibility thereof. Datamax’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product.
In no event shall Datamax be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.
E-3202/Cash Drawer Printer D-3
D-4 E-3202/Cash Drawer Printer
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