CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
Revision
Date
Description
Author
1.0
July 28, 2011
Initial release for Firmware version 3.2.4
Jeremy Cramer
1.1
Aug. 22, 2011
Added features for Firmware version 3.3.0
Jeremy Cramer
1.2
Jan. 20, 2012
Added features for Firmware version 3.4.1 and updated for
ARC
Jeremy Cramer
Preface
CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to
notify any person or organization of any revisions or changes.
Manual Revisions
Trademarks
CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint, Inc. in the United States and other
countries. All other company or product names mentioned herein are trademarks or registered trademarks of their
respective companies.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
1 INTRODUCTION
1.1 Package Contents
CradlePoint Mission-Critical Broadband Router (MBR1400)
AC power adapter (12V, 1.5A) WARNING: using a power adapter other than the one provided may damage the
MBR1400 and will void the warranty
Three 2.4 GHz High Performance 802.11n Antennas
Mounting Hardware
CAT5 Ethernet Cable
Setup Guide
ARC series with integrated 3G/4G Business Grade Modem***
o MBR1400LE – 4G LTE / 3G EVDO for Verizon
o MBR1400W – 4G WiMAX for Sprint
o MBR1400E-VZ – 3G EVDO for Verizon
o MBR1400E-SP – 3G EVDO for Sprint
1.2 System Requirements
At least one Internet source: a CradlePoint 3G/4G Business Grade Modem, an Ethernet-based modem, a
broadband data modem with active subscription (USB, ExpressCard), or WiFi as WAN.
Windows 2000/XP/7, Mac OS X, or Linux computer (with WiFi adapter—802.11n recommended—for WiFi
functionality).
Internet Explorer v6.0 or higher, Firefox v2.0 or higher, Safari v1.0 or higher.
1.3 MBR1400 Overview
ENTERPRISE PERFORMANCE
Targeted for retail locations, branch offices, or small and medium sized businesses
Integrates seamlessly with CradlePoint‘s Business Grade modems
Load balance multiple data sources (data modems, WiFi as WAN, and wired data services)
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
ENHANCED WIFI
750+ feet of WiFi Range
Wireless ―N‖ WiFi (802.11n, 802.11a + legacy 802.11b/g, 3x3 MIMO Antenna system)
Enhanced performance around walls and other obstructions
Dual-Band WiFi broadcast - either 2.4 GHz or 5.0 GHz
Maximum security with both Public and Private networks
ADDITIONAL FEATURES
Compatible with Cisco, Juniper, and other industry-leading network hardware providers
Dual-band WiFi, 3x3 MIMO Antenna Subsystem, removable external antennas, up to four SSIDs
Plug-and-Play support for over 120 broadband data modems, allowing for site-specific carrier/service selection
for broadest deployment
Standardized platform and centralized remote management
Up to 20 concurrent VPN endpoint sessions
Compatible with Cisco, SonicWall, and other VPN termination systems
Establish continuous uptime with optimum total cost of ownership for broad deployment
Centralize the administration and monitoring of distributed routers using WiPipe Central.
Simple to install, configure and maintain with minimal impact on IT
Virtual LAN capabilities
Data Usage section that allows users to track and manage modem use relative to data plans
NAT-less routing
VPN NAT traversal
SNMP support
USB to serial console pass-through support
IP pass-through support
CradlePoint's Mission-Critical Broadband Router (MBR1400) takes the power and flexibility of our industry leading router,
and when combined with an active high-speed wireless broadband data connection, gets your business network online in
no time. CradlePoint‘s ARC Series includes an integrated 3G/4G business grade modem, a seamless, worry-free solution
to keep your business online.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
Designed for small business, branch office, and retail locations - our business series router provides a secure primary or
backup connection to the Internet. In addition to connection options for traditional wired networking solutions like Cable,
DSL, Satellite, or T1, the most powerful feature of the MBR1400 is its ability to use CradlePoint Business Grade Modems
or USB or ExpressCard Data Modems to create instant networks anywhere you receive a broadband signal.
The MBR1400 features failover/failback, secure VPN, multiple encryption modes for maximum security, dual-band WiFi
broadcast, private and public networks, WiFi as WAN, Modem Health Management, and remote management options
with WiPipe Central for deployed units. CradlePoint provides enterprise-grade performance, security, and the modem
reliability businesses need to ensure continuous uptime. Create an instant network today with LTE, WiMAX, or any other
wireless broadband technology.
1.3.1Captive Portal
The Captive Portal solution provided by CradlePoint routers enables businesses to provide their customers with a public
WiFi hotspot with access controls. The controls can be as simple as requiring acceptance of a Terms of Service
agreement, while advanced features allow administrators to control and monitor usage, require login, direct users to
specific web pages, provide revenue through services fees or paid advertising, and more.
1.3.2WiPipe Central CradlePoint‘s cloud-based router management service allows for remote monitoring, configuration, and firmware updates
of deployed routers like the MBR1400. WiPipe Central drastically simplifies router administration for businesses using
multiple routers. WiPipe Central can be purchased separately at http://cradlepoint.com/support/wipipe-central.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
1.4 CradlePoint ARC MBR1400 Series
Includes a CradlePoint 3G/4G Business Grade Modem with the
MBR1400 and creates an effortless instant network from highspeed wireless broadband.
The CradlePoint Integrated Business Grade Modems are
specifically designed to provide the highest level of
performance, reliability, and security for 24x7 business-critical
applications. Modems can be located and oriented to receive
the highest signal strength. They also intelligently manage the
co-existence between the mobile broadband signal and the
WiFi broadcast of the router.
Choose from the following ARC MBR1400 Products:
MBR1400LE -- 4G LTE/EVDO for Verizon
MBR1400E-VZ -- 3G EVDO for Verizon
MBR1400E-SP -- 3G EVDO for Sprint
MBR1400W -- 4G WiMAX for Sprint
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
MBR1400W-SP 4G WiMAX for Sprint
Technology: WiMAX 802.16e Wave 2
Downlink Rates: 10Mbps peak, 6Mbps average
Uplink Rates: 5 Mbps peak, 1.2 Mbps average
Frequency Band: 2,500 MHz band
Power: 23.5 +/- 0.5 dBm (RSU/CPE)
Module: Beceem 250 chipset
Antennas: Two SMA male (plug), 5 dBi gain
Industry Standards & Certs: Modem Model MC100W: Sprint;
FCC Part 15 subpart C
Modem Certification Model Number: MC100W
Modem Certification Part Number: MC100W
For optimum performance, antennas on the MBR1400W-SP should
be pointed in opposite directions as shown to the right. This will help
prevent overlap with the 2.4 GHz WiFi band.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
LAN and WAN Ports: By default, the four orange ports are configured as LAN (Local Area Network) ports and the blue
port is configured as a WAN (Wide Area Network—your Internet source) port. Any LAN port, however, can be
reconfigured as a WAN port and vice versa.
Modem Ports: The MBR1400 has three USB 2.0 ports and two ExpressCard ports.
WiFi Antenna Connectors: Your router comes with three 2.4 GHz WiFi antennas (Reverse SMA). 5 GHz antennas are
available as an accessory. The antennas are simple to attach and adjust for maximum WiFi broadcast.
Factory Default Reset: You can return your router to factory default settings by pressing and holding the Reset button.
This button is recessed, so it requires a pointed object such as a paper clip to press. Press and hold for 10 seconds to
initiate reset.
WPS Button: WiFi Protected Setup. When you press the WPS button for five seconds, it allows you to use WPS for WiFi
security. The LED will illuminate blue to indicate WPS status. Devices must support WPS in order to be configured by this
method.
Power On/Off:
1 = On
0 = Off
WiFi Broadcast On/Off: You have the option to turn off the WiFi radio.
1 = On
0 = Off
3G/4G Modem Signal Strength Button: When pressed the bar LEDs indicate signal strength from the CradlePoint
Business Grade Modem or USB or ExpressCard modem. The signal strength is shown for 10 seconds if the modem does
not support concurrent data connection and signal strength measurement. Tapping this button will toggle the Modem
Signal Strength display on and off.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
2.2 LEDs
LAN and WAN LEDs: The default settings are shown. LAN ports can be reconfigured to function as WAN ports and vice
versa; the LEDs will function accordingly.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
3 QUICK START
3.1 Basic Setup
Your router requires an Internet source. Attach a
CradlePoint Business Grade Modem, insert supported USB
or ExpressCard modem/s, connect a Cable or DSL modem
to the Blue Ethernet WAN port, or connect to an available
WiFi source. For Failover/Failback functionality, you will
need at least two of these sources (for example: one
Ethernet source and one USB modem).1
Attach the three included WiFi antennas to the connectors
for maximum WiFi broadcast. To attach, hold the antenna
straight and twist the base of the antenna to connect,
folding the joint if needed. Please note that 2.4 GHz antennas are provided. 5 GHz antennas are available as an
accessory.
Connect the 12v DC power adapter to the router and a power source. Flip the power switch to the ON position; this
Data Modem Not Included. This Product Requires an Activated Data Modem or Phone with Data Plan for Full Functionality. See your Cellular/3G/4G Service Provider for Details
on Coverage and Data Plan Options
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
3.2 Connect to a Computer or other Device
3.2.1 Wireless Network Connection
1) Find the network. On a WiFi-enabled computer or
device, open the window or dropdown menu that allows
you to access wireless networks. The MBR1400
network will appear on the list: select this network.
2) Log in. You will need to input the Default Password
when prompted. The Default Password is provided on
the product label found on the bottom of your router
(this password is the last eight digits of the router‘s MAC
address, which can be found on the product box or on
the product label).
NOTE: If more than one MBR1400 wireless router is visible, you
can find the correct unit by checking for its SSID (service set
identifier; the unique name of the local network). The SSID can be found on the bottom of the router in the form MBR1400-xxx, where ―xxx‖ is the last 3 digits of the router‘s MAC address.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
3.2.2Accessing the Administration Pages
For most users, the MBR1400 Router can be used
immediately without any special configuration
changes. If you would like to change your network
name or password or configure any of the
advanced features of the MBR1400, you will need
to log in to the administration pages:
Access your router‘sAdministrator Login
screen by opening a web browser window
and typing ―cp/‖ (your router‘s default
hostname) or the IP address ―192.168.0.1‖
into the address bar.
Enter your Default Password. This
password can be found on the bottom of the
MBR1400. Then click the LOGIN button.
When you log in for the first time, you will be automatically directed to the First Time Setup Wizard. Follow the
instructions given with the Wizard or see Getting Started – First Time Setup for more information about using the
First Time Setup Wizard.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
3.3 Common Problems
This section contains a list of some of the most common issues faced by users of the MBR1400.
Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your
other questions.
3.3.1You Cannot Connect to the Internet with a CradlePoint Business Grade Modem
Make sure that you have an active data plan and that your modem has been activated. A wireless broadband data plan
must be added to your Business Grade Modem. Wireless broadband data plans are available from wireless carriers such
as Sprint and Verizon. A new line of service can be added or a data plan can be transferred from an existing account. You
will need the ESN number (or SIM/IMEI number depending on your carrier plan) from the product label on your modem to
add or transfer a line of service.
After adding a data plan to the modem, you may need to activate the modem:
1. Log in to the MBR1400 administration pages (see Accessing the Administration Pages).
2. Select Internet from the top navigation bar and Modem Settings from the dropdown menu (Internet → Modem Settings).
3. Find and select the CradlePoint modem.
4. Click Update/Activate.
5. Click Activate in the popup.
Finally, if you have an active data plan and you have already activated your modem, you may be out of range of your
service provider. Check your signal strength in the Internet section of the Dashboard (Status → Dashboard). If you have
a weak signal in your location, contact your service provider.
If you are still not online after activating the modem, call CradlePoint Technical Support for further assistance.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
3.3.2Your USB or ExpressCard Modem Does Not Work With the Router If your USB data or ExpressCard is not working with the router, check the list of supported devices at
http://www.cradlepoint.com/modems to ensure you are using a supported device and carrier. The device you are
using must be supported on the carrier network providing your cellular service or it‘s considered an unsupported
device, even if it is supported on another carrier‘s network.
Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a
connection through the router. If your USB Modem has not been updated recently, it is recommended that you do
so if it is having trouble connecting to the MBR1400. Insert your USB data modem into your PC and access the
Internet using the software provided by your cellular carrier. Follow the directions provided to complete the update.
Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and
connect to the Internet.
If you are using a 4G WiMAX modem you need to set the WiMAX Realm. This can be done on the administration
pages. Log in using the hostname ―cp/‖ or IP address ―http://192.168.0.1‖ in your browser. On page 3 of the First
Time Setup Wizard (go to Getting Started → First Time Setup), you can set the WiMAX Realm. Be sure to click
Apply on page 4 to save the change.
Some wireless carriers provide more than one Access Point Name (APN) that a modem can connect to. If you wish
to specify the APN, this can be done on the administration pages. Log in using the hostname ―cp/‖ or IP address
―http://192.168.0.1‖ in your browser. Go to Internet → Modem Settings. In the Modem Configuration section,
select your modem and click ―Configure.‖ There is an Access Point Name field: Enter the APN and click Apply.
Some APN examples are isp.cingular, ecp.tmobile.com, and vpn.com. The modem must be removed and
reinserted (or the router must be rebooted) for this change to take effect.
If the above issues have been resolved and you can connect to the router but you cannot get Internet through it
using your modem, you may need to upgrade the router firmware. Use your computer (you may need to plug your
modem directly into your computer if you don‘t have another way to access the Internet) to download the latest
firmware for the router (go to http://www.cradlepoint.com/support/mbr1400 and scroll over firmware at the bottom
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
of the page). Then log in to the router administration pages and manually upload the firmware. Go to System Settings → System Software and click on ―Manual Firmware Upload‖.
If you are still unable to access the Internet after following the above directions, contact CradlePoint Technical
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
3.3.3You are Connected to the Router but Cannot Connect to the Internet
The status LEDs of your router will give you an indication whether or not a proper connection is being made. See the LED
STATUS definitions below:
If the data modem LEDs are not illuminated, your modem is not connected and online. You may need to update firmware.
Refer to the previous section, ―Your USB or ExpressCard Modem Does Not Work With The Router.‖
If you are still not online after updating, call CradlePoint Technical Support for further assistance.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
4 WEB INTERFACE -- ESSENTIALS
The MBR1400 has a Web interface for configuration and administration of all features. The interface is organized with a
button for toggling between Basic Mode and Advanced Mode and 5 tabs at the top of the screen:
Getting Started
Status
Network Settings
Internet
System Settings
Web Interface – Essentials contains the following sections to help you more quickly and easy navigate these
administration pages:
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
4.1 Administrator Login
To access the administration pages, open a Web browser and type the hostname ―cp/‖ or IP address ―http://192.168.0.1‖
into the address bar. The Administrator Login page will appear.
Log in using your administrator password. Initially, this password can be found on the bottom of the MBR1400 unit as the
Default Password. This password is also the last eight digits of the unit‘s MAC address.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
You may have changed the administrator password during initial setup using the First Time Setup Wizard. Log in using
your personalized administrator password.
If you have forgotten your personalized password, you can reset the MBR1400 to factory defaults. When you reset the
router, the administrator password will revert back to the Default Password. Press and hold the reset button on the
router unit until the lights flash (Approximately 10-15 seconds). You can then log in using the Default Password.
4.1.1Router Details
The Administrator Login page includes a section that shows the following Router Details:
Wireless Details
Model Number: MBR1400
Status: Enabled/Disabled
Clients: The number of attached users.
Channel: The channel number.
Name: The name of the primary network. If you have more than one wireless network enabled, the additional
network names will also be listed here.
Modem Details
Manufacturer: The name of the modem manufacturer (CradlePoint, Novatel, etc.).
Model: The name of the modem model.
Signal: The strength of the signal (dBm).
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
4.2 Getting Started – First Time Setup
The First Time Setup Wizard will help you customize the name of your wireless network, change passwords to
something you choose, and establish an optimal WiFi security mode. The MBR1400 comes out of the box with a unique
password at WPA1/WPA2 WiFi security level.
NOTE: Instructions for the First Time Setup Wizard are also located in the Setup Guide included with the MBR1400.
1) Open a browser window and type ―cp/‖ or
―192.168.0.1‖ into the address bar. Press
enter/return.
2) When prompted for your password, type the eight
character Default Password found on the product
label on the bottom of the MBR1400 (this is also the
last 8 digits of the router‘s MAC address).
3) When you log in for the first time, you will be
automatically directed to the FIRST TIME SETUP
WIZARD. (Otherwise, go to Getting Started → First
Time Setup).
4) CradlePoint recommends that you change the
router‘s ADMINISTRATOR PASSWORD, which is
used to log in to the administration pages. The
administrator password is separate from the WiFi
security password, although initially the Default Password is used for both.
5) You can select your TIME ZONE from a dropdown list. (This may be necessary to properly show time in your router
log, but typically your router will automatically determine your time zone through your browser.) Click NEXT.
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
6) CradlePoint recommends that you customize your
WiFi Network Name. Type in your personalized
Network name here. You can also enable the Guest
Network feature (for more configuration options, see
Network Settings → WiFi / Local Networks and
the Wireless (WiFi) Network Settings section of this
manual).
Choose the WIFI SECURITY MODE that best fits
your needs:
BEST (WPA2): Select this option if your
wireless adapters support WPA2-only mode.
This will connect to most new devices and is
the most secure, but may not connect to older
devices or some handheld devices such as a
PSP.
GOOD (WPA1 & WPA2): Select this option if
your wireless adapters support WPA or
WPA2. This is the most compatible with
modern devices and PCs.
POOR (WEP): Select this option if your
wireless adapters only support WEP. This should only be used if a legacy device that only supports WEP will be
connected to the router. WEP is insecure and obsolete and is only supported in the router for legacy reasons.
The router cannot use 802.11n modes if WEP is enabled; WiFi performance and range will be limited.
NONE (OPEN): Select this option if you do not want to activate any security features.
CradlePoint recommends BEST (WPA2) WiFi security. Try this option first and switch only if you have a device that
CRADLEPOINT MBR1400| USER MANUAL Firmware ver. 3.4.1
Choose a personalized WPA PASSWORD or WEP KEY. This password will be used to connect devices to the
router‘s WiFi broadcast once the security settings have been saved.
WPA Password: The WPA Password must be between 8 and 64 characters long. A combination of upper and
lower case letters along with numbers and special characters is recommended to prevent hackers from gaining
access to your network.
WEP Key: A WEP Key must be either a hexadecimal value of 5 or 13 characters or a text value of 10 or 26