Concord EYE-Q 3103 FAQ

Concord Eye-Q 3103

I am having difficulties installing the camera driver and software. What Should I
do?

If you encounter this issue, please uninstall the driver completely and restart you
computer. Please reinstall the driver again. It's recommended you download the latest
driver version from our website http://www.concord-

camera.com/support/downloads/downloads.htm

There are two ways to uninstall drivers or software completely:

1.Uninstall the driver or software from Programs:
& From the Start button, click Programs and choose the camera model software and
driver.
& From the camera software folder, select the Uninstall Wizard. When asked if you
want to completely remove the program from your computer, answer Yes. A message
stating that the program was successfully removed is displayed.
& Click Start > Shut Down.
When the Shut Down dialog box is displayed, choose Restart.
& Click OK to restart your computer.

2. Uninstall the driver or software from the Control Panel:

& From the Start button, click Settings > Control Panel.
& Double-click Add/Remove Programs.
& Highlight the desired software and click the Change/Remove button.
& Proceed to the next step following the on-screen instructions. When asked if you

want to completely remove the program from your computer, answer Yes. A message
stating that the program was successfully removed is displayed.
& Click Start > Shut Down.
When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your
computer.

Concord Eye-Q 3103

I'm not a good photographer and my images always come out blurry.
What should I do?

Follow the photography tips below for optimal image quality:

1) The camera did not have enough time to focus. This is a common occurrence in
low light environments. Most cameras are equipped with a red or a green indicator
light that will flash while the camera is focusing on the subject. The indicator light
will stop flashing and will remain on when the camera is ready to take a picture.
Concord cameras are designed to take the guess work out of picture taking. Just wait
for the camera to tell you when it's ready.

2) When using Night Landscape or Night Portrait modes, the camera's shutter speed
is slower than in daylight modes. New photographers have a tendency to move the
camera before the picture has been processed. We recommend the use of a tripod to
guarantee that the camera is held steady during picture taking.

When I review my pictures on my TV, the images are black and white. What
should I do?

Most likely your camera has not been set to the correct video standard for the region
of the world in which you are viewing your pictures on a TV. There are two video
standards, NTSC and PAL. Your camera must be set for the standard that your TV
uses. The North American standard is NTSC while PAL is used in Europe. Please
check your TV documentation for more details.

Please also ensure that the video cable is properly connected between the camera and
the TV.

After taking a picture or two, my camera suddenly turns off. Is there something
wrong with it?

There is nothing wrong with your camera. The camera has a built-in power saving
feature that turns the camera off after more than 1 minutes of inactivity (default
setting) to conserve battery power. The auto off time setting can be changed in the set
up menu.
Changing the Auto off Time Setting:

1. Set the camera to Camera Mode.

2. Press the Menu button to display the main menu.

3. Press until the Setup is highlighted.

4. Press to enter the Setup submenu.

5. In the Setup menu, press to highlight “Power Save”.

6. Press to enter “Power Save”. Press SET to save the time you want.