Concord Easy FAQ

Concord Easy

1. I am having difficulties installing the camera driver and software.
What Should I do?

If you encounter this issue, please uninstall the driver completely and
restart your computer. Please reinstall the software again. It’s
recommended you download the latest driver version from our website

http://www.concord-camera.com/support/downloads/downloads.htm.

There are two ways to uninstall drivers or software completely:

1.Uninstall the driver or software from Programs:
& From the Start button, click Programs and choose the camera model

software and driver.

& From the camera software folder, select the Uninstall Wizard. When

asked if you want to completely remove the program from your
computer, answer Yes. A message stating that the program was
successfully removed is displayed.

& Click Start > Shut Down.
& When the Shut Down dialog box is displayed, choose Restart. Click

OK to restart your computer.

2. Uninstall the driver or software from Control Panel:

& From the Start button, click Settings > Control Panel.
& Double-click Add/Remove Programs.
& Highlight the desired software and click the Change/Remove button.
& Proceed to the next step following the on-screen instructions. When

asked if you want to completely remove the program from your
computer, answer Yes. A message stating that the program was
successfully removed is displayed.

& Click Start > Shut Down.

& When the Shut Down dialog box is displayed, choose Restart. Click

OK to restart your computer.

2. Can I use my camera as a web camera?

This camera can be used as a web camera provided your computer runs on
a Windows operating system and it also works with many popular video
conferencing software titles. Please remember to select the source as
“SE402 Video Camera (WDM)” in the video application to launch the video
mode. The web camera feature is not compatible with MAC computers.

Concord Eye-Q Easy

3. Does the camera support Windows 98 First Edition?

This camera supports Windows 98 Second Edition and higher operating
systems. Windows 98 First Edition is not supported.

4. My camera freezes. What should I do?

Please reset the camera by removing the batteries from the battery
compartment and then re-insert them into the battery compartment.

5. Why doesn’t the flash fire?

Ensure that the flash is set to Automatic Flash. If the batteries are weak, the
flash will not be able to recharge and as a result, it is not able to fire. Please
turn off the camera and wait a few seconds before turning it on again. If the
flash still does not fire, please replace the batteries.