CONCORD DUO, Eye-Q DUO User Manual

CONCORD

User’s Guide

User’s Guide

Duo

• ENGLISH • FRANÇAIS • DEUTSCH • ESPAÑOL • ITALIANO

ENGLISH ..................................................................................................1

FRANÇAIS ..............................................................................................30

DEUTSCH ..............................................................................................59

ESPAÑOL ..............................................................................................88

ITALIANO ..............................................................................................117

CONTENTS

1

CONGRATULATIONS

Congratulations on the purchase of your new
camera. Your camera has been carefully engineered
and manufactured to give you dependable
operation. Read this manual before operating the
camera to become more familiar with it and to
obtain the performance that will bring you
continued enjoyment for many years.

This manual has been written and formatted with
such depth and detail so you can maximize the
features of your camera, yet easily follow the
instructions.

ENGLISH

Table of Contents

1. Introduction

Important Information .................................................................................... 3

Features .......................................................................................................... 5

System Requirements ..................................................................................... 5

2. The Camera

Overview ......................................................................................................... 6

Loading the batteries ..................................................................................... 7

Turning the camera on and off ...................................................................... 8

Camera Settings ............................................................................................. 9

3. Taking Pictures

Photo Quality settings ...................................................................................10

Flash ...............................................................................................................11

Taking photos ................................................................................................12

Camera memory .............................................................................................13

Using the MMC ……………................................................................……............14

Deleting Photos .............................................................................................15

Self-timer ........................................................................................................16

4. Transferring photos

Transferring photos to the computer ............................................................17

Connecting the camera to the computer ...................................................... 18

Retreiving pictures from the camera .............................................................19

5. Special Features

Streaming Video ............................................................................................20

Web Camera ...................................................................................................21

TV Mode ........................................................................................................22

6. Camera maintenance

Cleaning the Eye-Q™ Duo ............................................................................ 23

7. Tips and troubleshooting ..............................................................................24

8. Getting Help ..................................................................................................27

9. Camera Specifications ...................................................................................28

10. Warranty Information .....................................................................................29

2

3

FCC INFORMATION

FCC WARNING: This equipment meets the limits for a class B digital device,

pursuant to Part 15 of FCC rules. Only the cable supplied with the camera
should be used. Operation with other cables is likely to result in interference to
radio and TV reception and could void the user’s authorization to operate this
equipment. This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference
that may cause undesired operation.

Tested To Comply

With FCC Standards

for HOME OR OFFICE USE

Changes or modifications not expressly approved by the manufacturer may void
the user’s authority to operate this equipment.

USER INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for

a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment on and off, the
user is encouraged to try to correct the interference by one or more of the
following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

4

VCCI INFORMATION

This is a Class B product, to be used in a domestic environment, based on the
Technical Requirement of the Voluntary Control Council for Interference from
Information Technology Equipment (VCCI). If this is used near a radio or
television receiver in a domestic environment, it may cause radio interference.
Please install and use the equipment according to the instruction manual.

PRECAUTIONS

Be sure to observe the following precautions when using the camera:

•Do not open the case of the camera or attempt your own repairs. Always
leave service to authorized repair facilities.

•Keep the camera away from water and other liquids, and never let it get
wet. Never use when it is raining or snowing.

•Should foreign matter or water get into the unit, immediately turn the
power off and contact your local authorized service center.

•Physical damage and malfunction of this unit can cause the image data
stored in its memory to be deleted. Be sure to always keep backup copies
of data by transferring them to a personal computer.

•Under the environment with electrostatic discharge, the camera may
malfunction and require the user to reset the camera.

•Do not leave the camera in places subject to extremely high temperatures,
such as a sealed vehicle or in direct sunlight.

•Remove the battery when camera is not used for long periods of time.

•Use AA batteries only.

•Dispose of the battery in a manner that complies with applicable laws.

•Do not place the camera in unstable locations where the camera may fall
and be damaged.

•Do not touch or press on the Status LCD Display or lens.

Features

•Stores up to 13 photos in Economy mode.

•Virtually unlimited storage using the removable MultiMedia Card

(MMC). Cards available separately.

•Status LCD.

• USB connection and cable.

• TV connection and cable (NTSC and PAL).

•Built-in automatic flash.

•Focus free from 3 feet (1 meter) to infinity.

• 640 x 480 pixel resolution.

• 1MB internal memory.

•Self-timer.

•Interchangeable face plates.

•Tripod socket.

System requirements

•VGA monitor, 256 color (1024 x 768 16 bit color recommended).

•Microsoft® Windows® ME, Windows® 98 or Windows® 2000.

• 175 MB free hard disk space.

• 32 MB RAM.

• CD-ROM drive.

•Mouse.

• USB port (USB does not work with some versions of

Windows® 95 or NT).

• IBM® PC/AT® or compatible, 200 Mhz or higher.

5

The Camera

Overview of your Concord Eye-Q™ Duo Camera

6

A. Self-timer
B. Flash
C. Memory Usage
D. Photo Quality
E. TV Mode
F. D elete
G. Photo Counter
H. Battery
I. Live Mode

FRONT/TOP

1

2

3
4

5

6

7

9

12

13

10

11

14

15

8

STATUS LCD

F

G

H

I

A

B

C
D

E

1. Shutter Button

2. Lug for Neck / Wrist Strap

3. Viewfinder

4. Self-timer LED

5. Flash

6. Ir Filter and Lens

7. Interchangeable Face Plate

8. Camera Ready LED

9. Cable Connection Panel

10. Menu Button

11. Tripod Socket

12. Power Button

13. Status LCD

14. Select Button

15. Battery Door

BACK

7

Loading the Batteries

The Concord Eye-Q ™ Duo uses 2 alkaline AA batteries.

Loading the batteries:

1. Locate the battery cover on the bottom of the
camera.

2. Slide the button on the battery cover toward
the center of the camera. (fig.1)

3. Lift the cover to open.

4. Insert the batteries with the positive terminal
toward the + sign, and the negative terminal
toward the – sign. (fig.1.1)

5. Close the cover.

Note: Remove the batteries from the Concord Eye-Q™ Duo if the
camera will not be used for an extended period of time to
prevent corrosion or battery leaks.

Checking the Batteries

The camera has a battery indicator that shows the current battery
level.

Do not attempt to use the camera once the "Empty" battery
indicator appears in the display. Replace the batteries immediately.

FULL

Battery has full
power and is
ready to use.

LOW

Battery has low
power and will
need to be
replaced soon.

EMPTY

Battery has very
little power and
must be replaced.

fig.1

fig.1.1

Turning the camera on and off

To extend battery life, the camera automatically powers off after 30
seconds of inactivity. When the camera is turned on, the camera
ready LED on the back of the camera blinks and the Status LCD
panel displays the current settings.

Turning the camera on and off:

1. Press the Power button. (fig.2)

2. The camera is ready for picture taking when
the camera ready LED stops blinking and the
icons appear on the Status LCD. (fig.2.1)

3. To turn the camera off, press the Power
button.

Status LCD Messages

The photo counter display on the Status LCD shows the number of
pictures captured. The photo counter display is also used to relay
the camera status.

CCaammeerraa SSttaattuuss EExxppllaannaattiioonn

The camera is busy processing a
command or photo.
The camera is in feature setting mode.

The camera is connected to a PC.
The camera is taking a picture.

8

fig.2

fig.2.1

bsy

feA
p[
p`[

9

Camera Settings

To select and set the various camera modes use the Menu and Select
buttons below the Status LCD on the back of the camera.

The Menu button allows you to enter the Feature Setting Mode. By
continually pressing the Menu button, the camera features that are
currently active are displayed one after the other. After you have
cycled through the features, the camera ready LED flashes and the
camera returns to normal operating mode. This also happens if there
is no activity for 5 seconds while in Feature Setting Mode.

When you find the feature you want, press the Select button to
toggle between settings. When the setting you desire appears on
the Status LCD, press the Menu button to scroll through the other
features or wait 5 seconds for the camera to return to picture taking
mode.

10

Taking Pictures

Photos can be captured in one of three quality modes: Fine, Normal,
or Economy. These modes differ in photo file size and resolution. The
Normal quality setting is the default mode. The camera will always
power up in this mode. To change the quality setting, refer to the

Setting the Photo Quality Mode

below:

The mode is changed using the Menu and Select buttons.

Setting the Photo Quality Mode:

1. Turn the camera on. (fig.3)

2. Press the Menu button until the Photo
Quality menu indicated by the word NORM
is displayed. (fig.3.1)

3. Press the Select button to toggle between
the FINE, NORMAL and ECONOMY options.

4. Wait 5 seconds for the camera to return to
picture taking mode or scroll through the
options using the Menu button until a
number appears in the photo counter.

5. You are now ready to take pictures.

fig.3

fig.3.1

11

Flash

The Concord Eye-Q™ Duo has two flash modes, Automatic Flash and
Flash Off. The current Flash setting is displayed in the upper left
hand corner of the Status LCD.

Flash Icon Present Automatic Flash The camera automatically

senses whether the flash is

needed.

Flash Icon is NOT Present Flash Off The flash does not function.

Setting the Flash Mode:

1. Press the Menu button until the Flash icon is activated.

2. Press the Select button to toggle between Automatic Flash and
Flash Off. The flash icon will blink to indicate Flash Off and
remains steady to indicate Automatic Flash.

3. Wait 5 seconds for the camera to return to picture taking mode or
scroll through the options using the Menu button until a number
appears in the photo counter.

4. Position your subject within the range of the flash which is 10 ft.
or less.

Note: The flash may need time to recharge between photos. While
it is charging, the Flash icon on the Status LCD flashes and the
camera ready LED blinks. When both stop blinking you are ready
to take another picture. If the battery is low, the flash will not
fire. Insert fresh batteries.

12

Taking photos

The Normal quality setting is the default mode. The camera will
always power up in this mode. To change the quality setting, refer to
the

Setting the Photo Quality Mode

section.

Taking Photos:

1. Position the subject in the Viewfinder.

2. To ensure accurate focus, make sure that
the subject is at least three feet (one
meter) away.

3. Set the Flash mode to Automatic Flash or
Flash Off. For more information, see the
Setting the Flash section.

4. Gently press the Shutter button and keep
the camera still until the camera ready LED
next to the viewfinder flashes.

5. When the image has been captured, the
camera ready LED next to the viewfinder begins to flash. This
indicates that the photo is being processed.

6. The photo counter number displayed in the Status LCD is
updated.

Note: The MEM icon flashes when the memory is full. To take
additional images, delete photos from the camera’s internal
memory or MMC using the delete feature or insert an MMC with
available storage.

If the batteries are empty you will not be able to take pictures. See
Checking the battery section for details.

13

Camera memory

The Concord Eye-Q™ Duo can store pictures in one of two ways
using either the camera’s internal memory or the removable Multi­Media memory card, MMC. Once the MMC is inserted in the camera,
all images will be stored on it. Images that have been stored in the
camera’s internal memory will remain in the internal memory until
deleted.

When either the camera’s internal memory or the MMC is full, you will
need to delete images to continue to take pictures. Please refer to
the Deleting Photos section for instructions.

The memory is full when:

• The camera ready LED does not flash when the shutter button is
pressed as it does during normal picture processing.

• The Memory Usage icon MEM flashes on the Status LCD panel.

Note: When the memory usage icon MEM flashes, there may be
available storage space by using a lower picture quality setting.
Refer to Taking Pictures to select the picture quality settings.

14

Memory Card

The Concord Eye-Q™Duo contains 1MB internal memory to store
photos. In addition to internal memory, the camera features an
external memory port that uses a removable MultiMedia Card (MMC)
that allows you to store additional images.

The MMC port is located inside the battery compartment. When the
MMC is inserted, the camera uses the MMC as its default memory
and all photos taken will be stored on it. When the MMC is removed
from the camera, the images will remain stored on the MMC until
deleted. Refer to the Deleting Photos section for instructions on
deleting photos.

Inserting the memory card:

1. Locate the battery cover on the bottom of the
camera.

2. Slide the button on the battery cover toward
the center of the camera.

3. Lift the cover to open.

4. Insert the MMC in the direction specified on the card.

5. Close the battery compartment door.

15

Deleting photos

You may delete photos from both the camera’s internal memory and
the MMC. The delete function erases ALL pictures stored. If the MMC
is inserted, the camera will only delete photos from the MMC. To
delete photos from the internal memory you must first remove the
MMC.

Deleting photos from the camera’s internal memory
or MMC:

1. If deleting images from the MMC, make sure the
card is inserted.

2. Press the Menu button until the Delete icon

( )

is displayed.

3. Press the Select button. The deletion process has begun and may
take a few moments.

4. Once the deletion process is completed, the LCD Photo Counter
displays O indicating that the photo counter has been reset.

Note: Once images have been deleted, you will not be able to
recover them.

16

Self-timer

The Concord Eye-Q™ Duo is equipped with a 10 second Self-timer
which starts after the Shutter button is pressed. The Self-timer icon
appears on the Status LCD once it has been activated. When the
Shutter button is pressed, the Self-timer icon and the front LED flash
for 10 seconds and stop flashing when the picture is taken.

Using the Self-timer:

1. Press the Select button to activate the Self-timer.

2. Press the Shutter button to take the photo.

3. The Self-timer LED, located on the front of the
camera, flashes and will blink progressively faster
until the picture is taken.

4. The picture has been captured when the Self-timer LED stops
flashing.

5. Once the picture is taken, the self-timer icon resets itself to off.

Interchangeable Face Plates

The Concord Eye-Q™ Duo comes with one extra removable face plate
that allows you to change the look of your camera.

Changing the face plate:

1. Open the Cable Connection panel by sliding
the door in the downward direction.

2. Push down on the Press tab and gently lift
the face plate to remove.

3. Insert the extra face plate by aligning the
tabs on the face plate with the grooves on
the camera as indicated in the illustration
and snapping it into place.

17

Transferring photos to the computer

NOTE: DO NOT CONNECT THE CAMERA TO YOUR COMPUTER UNTIL

YOU HAVE COMPLETED THE SOFTWARE INSTALLATION.

You can view and store the photos you have captured with the
Concord Eye-Q™ Duo camera using your PC. To download the
pictures for viewing, you must first install the software that comes
with your camera.

Installing the software:

1. Insert the CD-ROM included in your Concord Eye-Q™ Duo box.

2. The installation screen appears on the computer’s monitor. Follow
the software installation instructions on your screen to install the
software.

If your computer has the CD-ROM automatic installation disabled,
click on START. Select MY COMPUTER and locate the CD-ROM Drive.
Double click on the CD-ROM Drive icon to show its contents. Double­click on the file named SETUP.EXE and follow the instructions on your
screen.

18

Connecting the camera to the computer:

1. Open the Cable Connection panel by sliding
the door in the downward direction.

2. Plug the square end of the USB cable that
shipped with your camera into the USB
connector located inside the Cable
Connection panel.

3. Plug the rectangular end of the USB cable
into your PC’s USB port. Please refer to
your computer’s documentation for more
information on the location of the USB port.

4. Turn on the camera.

5. Launch ArcSoft PhotoImpression™ software by clicking on Start­Programs-ArcSoft Camera Suite and choose PhotoImpression™
from the application list on your screen.

NOTE: Your computer’s operating system must include USB
support in order to obtain a successful connection. Most versions
of Microsoft® Windows® prior to Windows® 98 and Windows
NT® do not include USB support.

19

Retrieving pictures from the camera

1. Follow steps 1-5 in the

Connecting the camera to the
computer section.

2. Click on GET PHOTOS icon.

3. Click on the CAMERA/
SCANNER button

4. Click on drop-down list
under SELECT SOURCE and
choose Concord EYE-Q™
Duo.

5. Click on the Camera /
Scanner Icon. A second window will appear showing the contents
(pictures) of your camera’s memory, and options on how to handle
them.

6. Select the picture(s) you want to retrieve, by pressing the Ctrl key
on your keyboard and clicking once on each thumbnail.

OR

7. Click on SELECT ALL (all pictures displayed will be retrieved).

8. Click on GET PHOTOS.

9. The pictures just retrieved will be placed as thumbnails on the
bottom of your application window. To open them, just double­click on the thumbnail.

You are now ready to print, store or further enhance /manipulate your
pictures. Refer to ArcSoft ’s Software Guide for a tutorial on all the
features PhotoImpression offers.

20

Streaming video

The Concord Eye-Q™ Duo has the ability to capture live streaming
video on your computer by using the ArcSoft VideoImpression™
software. To edit, manipulate or create video clips using all the
features that VideoImpression™ offers, follow these simple steps.

1. Follow steps 1-4 from the section Connecting the camera to the
computer.

2. Press the Menu button until you are in the Photo Quality
Selection menu.

3. Press the Select button to activate the LIVE MODE setting.

4. Launch ArcSoft VideoImpression™ software by clicking on Start­Programs-ArcSoft Camera Suite and choose VideoImpression™
from the application list on your screen.

5. Click on the NEW icon.

6. Click on the CAPTURE icon.

7. Select the Eye-Q™ Duo Stream Driver in the Driver list and click
on the LIVE icon to view live video if the video is not already
being displayed.

Recording Video Clips:

1. Follow steps 1-6 above.

2. Click on the RECORD icon. To stop recording, press the ESC
button on your keyboard or click the PAUSE icon on your screen.

To save your video, simply click on the SAVE icon and follow the on­screen instructions.

21

Using the camera as a Web Cam:

You may also use the Concord Eye-Q™ Duo as a web cam and a
teleconferencing camera. It will work with many popular
teleconferencing software titles.

1. Follow steps 1-4 from the section Connecting the camera to the
computer.

2. Launch Microsoft® NetMeeting™ software.

NOTE: If you do not have NetMeeting™ already installed on your
computer, please visit www.microsoft.com for instructions on how
to obtain a copy.

3. A new window will appear. Choose Concord Eye-Q™ Duo Stream
Driver from the pull-down menu.

4. Follow the NetMeeting™ on-screen instructions, or refer to
NetMeeting’s™Help section.

22

TV mode

The Concord Eye-Q™ Duo camera allows you to view individual
photos on the television. To begin, check your television
documentation to determine what video standard you should set
your camera to, either NTSC or PAL®.

Hint: In North America, the TV standard is NTSC.

Connecting to the television:

1. Connect the AV cable supplied with your
camera into the jack marked VIDEO or
VIDEO IN on your television.

2. Turn on your television.

3. Set the television to video mode according
to the instructions in the owner’s manual,
usually channel 3 or 4.

4. Turn the camera on by pressing the POWER
button.

5. Press the Menu button once to activate the Feature mode. You
will see FEA in the upper right hand corner of the Status LCD.

6. Continue to press the Menu button until you see either the NTSC
or PAL icons.

7. Use the Select button to scroll between these two options.

8. Wait 5 seconds for the camera to return to normal picture taking
mode.

9. Connect the other end of the cable into the VIDEO port located
underneath the cable connection panel.

10. The Main Menu appears on the television screen.

11. Use the Menu button on the back of the camera to scroll through
the Main Menu on the television screen. Use the Shutter button
to confirm your selection.

23

Camera maintenance

Cleaning the Concord Eye-Q™ Duo:

Clean the outside of the camera by wiping it with a clean, soft and
dry cloth.

Cleaning the lens and Viewfinder

1. Blow gently on the lens and/or viewfinder to remove dust and
dirt.

2. Breathe lightly on the lens and/or viewfinder to moisten them.

3. Wipe the lens and/or viewfinder gently with a soft, lint-free cloth
or an untreated lens-cleaning tissue.

Note: Do not use cleaning solutions unless they are designed
specifically for camera lenses. Do not wipe the camera lens or
viewfinder with chemically treated eyeglass lens tissues as it may
scratch.

24

Tips and troubleshooting

SYMPTOM

POWER

Can’t turn on the
camera.

Picture taken is
poor quality

POSSIBLE
CAUSE

Batteries were not
installed correctly.

Batteries are dead or
weak.

Battery compartment
was not closed correctly.

Poor lighting.

Lens is dirty.

Subject is too close.

Subject or camera
moved as picture was
taken.

POSSIBLE
SOLUTION

Install batteries correctly
using the direction
indicators on the inside of
the battery cover.

Replace batteries.

Close the battery
compartment properly.

Take picture in better
lighting and/or use the
flash at a reasonable
distance.

Clean lens with a soft
cloth. See the Camera
maintenance section.

Stand at least 3ft. away
from the subject.

Hold camera steady until
picture is taken.

TAKING PICTURES

25

Tips and troubleshooting

SYMPTOM

Daylight picture
taken is too dark.

Image is blurred
when looking
through the
viewfinder.

Flash picture taken
is too light.

Flash picture taken
is too dark.

Flash did not work

POSSIBLE
CAUSE

The subject is in front of
bright light.

Viewfinder is dirty.

Subject is too close.

Subject is too far away.

Flash is not on.
There was sufficient light

for the shot and the
flash was not needed.

Camera’s flash has been
turned off.

Flash did not charge.

Battery is empty.

POSSIBLE
SOLUTION

Change the subject’s
position.

Clean the viewfinder with
a soft cloth or cotton
swab. See the Camera
maintenance section.

Move subject further
away.

Move subject closer.

Turn flash on.
This is normal as your

camera’s electronic light
sensor is programmed to
only fire the flash when
needed.

Turn on Automatic Flash.

Verify that the LED has
stopped blinking before
taking the picture.

Replace the battery.

TAKING PICTURES

26

Tips and troubleshooting

SYMPTOM

Can’t take a
picture.

Part of the picture
is missing

POSSIBLE
CAUSE

Memory is full.

Camera is not set to
Picture taking mode.

Power is off.
Camera is in "Auto

Power Off’ mode.
Batteries are dead or

weak.
Something was blocking

the lens when taking
the picture.

POSSIBLE
SOLUTION

Delete unwanted pictures
and continue shooting.

Download photos to your
PC and delete photos
from the camera’s
memory.

Insert an MMC card with
available memory space.

Set the unit to Picture
taking mode.

Turn power on.
Turn power on.

Replace batteries.

Keep hands, fingers, etc.
away from the lens.

TAKING PICTURES

27

Getting Help

If you need help with your camera, refer to the Troubleshooting section of this
manual. If you still cannot find the solution, visit our Web site at
www.support.concordcam.com. Most support issues are
answered in the Frequently Asked Questions (FAQ) section.

Telephone support is available at:

• UNITED STATES/CANADA : 888-773-7385

•Belgium : 0800-790-49

•France : 0800-904-199

•Germany : 0800-1-800-794

•Italy : 800-782-333

• The Netherlands : 0800-023-3785

•Spain : 900-993-156

•United Kingdom : 0800-015-5422

For Software Technical Support, please contact:
In the USA and Canada
ArcSoft, Inc.
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
Web: www.arcsoft.com
www.photoisland.com

In Europe:
Arcsoft, Inc.
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
www.photoisland.com

28

Camera Specifications

Sensor Type:
Resolution:
Lens Aperture:
Depth of Field:
Electronic Shutter Speed:
View Finder:
Exposure Auto:
White Balance:
Output File Format:
Memory internal:
Memory external:
Internal image capacity:

Flash modes:
Flash distance:
Flash recharge time:
Self timer:
Image erase:
Ports:
Batteries:
Software:

LCD status display:
Tripod Mount:
Low Battery indicator:
Certifications:
EMC Certification:

CMOS, VGA
640x480, 320x240
f/3.0
3 feet to infinity
Auto
YES
1/3000 -4 sec
Auto
JPEG
1MB Flash Memory
MMC
Average number of pictures stored is : Fine-3,
Normal-6, Econ-12
Automatic Flash, Flash Off
3 feet - 10 feet
6 sec (fresh batteries)
10 seconds
All Images Only
USB and TV
2 AA
ArcSoft PhotoImpression 2000, ArcSoft
VideoImpression 1.6
Yes
Yes
Yes
FCC, CE, VCCI
Yes