Compaq M100 User Manual

60001024—Third Edition

Omvia Media Server M100

Installation Guide

Omvia Media Server M100 Installation Guide

Document No. 60001024 Third Edition

Names and marks for products provided by the Company’s suppliers are used herein for identification purposes and may be trademarks of their respective companies.

Windows NT and Windows 2000 are registered trademarks of Microsoft. The Apache Software License, Version 1.1

reserved. Please refer to the license agreement on your system. Dell and PowerEdge are registered trademarks of Dell Computer Corporation. Compaq and ProLiant are registered trademarks of Compaq Computer Corporation. No part of this document may be reproduced without the written permission of Intervoice, Inc.

The informationin this document explains how to install the Omvia Media Server M100. Additional documentationmay be required if other hardware or software versions are used. This document was previously released in June 2002. This is the third edition of this document, September 2002.

Any comments or suggestions concerning this publication should be directed to: Technical Documentation Department

Intervoice, Inc. 17811 Waterview Parkway Dallas, Texas 75252 Telephone: (972) 454-8200 Fax: (972) 454-8905 E-mail: document.feedback@intervoice.com

For more information about Intervoice, Inc., call (972) 454-8000, or visit the Intervoice Web site at www.intervoice.com.

Documentation Comment Form

Our goal is to provide accurate and efficient information to our customers. Please complete this form to help us improve the quality and usability of this product documentation.

• List the document you used by name, number, and edition. ____________________________________________________________________

____________________________________________________________________

• Did the document provide the information needed? Explain______________________________________________________________

____________________________________________________________________ ____________________________________________________________________

• Were you able to locate the information in a timely manner? Explain______________________________________________________________

____________________________________________________________________ ____________________________________________________________________

• How accurate did you find the information in the document to be?

❒Yes ❒No

❒Very Accurate ❒Accurate ❒Somewhat Accurate ❒Not Accurate

• When you need to find information, where is the first place you usually look?

❒Table of Contents ❒Index ❒Headings ❒Scan the text

• Was the index thorough? ____________________________________________________________________

❒Yes ❒No How could it be improved?

____________________________________________________________________

• If you completed the steps in this document, how easy were they to follow?

❒Very Easy ❒Easy ❒Somewhat Easy ❒Not Easy

• Overall, how helpful did you find the document to be?

❒Very Helpful ❒Helpful ❒Somewhat Helpful ❒Not Helpful

• Are there any technical errors in the document you would like to report? ____________________________________________________________________

____________________________________________________________________

• List any additional topics you would like to see covered in the documentation. ____________________________________________________________________

____________________________________________________________________

Fax to: (972) 454-8905

E-mail to: document.feedback@intervoice.com

DISCLAIMER

An Omvia Media Server should be configured solely for use as a voice-enabled information solution, and its capabilitiesshouldnot be used for any other purpose(for example, as a domain controller). Without limiting any other warranty provisions to whichthe parties have agreed,Intervoice,Inc.doesnotwarrantthe useof the Omvia Media Server for any purpose other than as a voice-enabled information solution. Intervoice, Inc. shall not be responsible for any loss or damage, including, but not limiting to, direct or consequential losses or damages caused by a customer using the Omvia Media Server as other than a voice-enabled information solution.

List of Figures iii

About This Document v

Purpose and Audience .......................................................................... v

Chapters............................................................................................... vi

Intervoice Documentation................................................................... vii

Documentation Formats................................................................vii

Adobe Acrobat .pdf Files........................................................vii

Windows HTML Help .chm Files .......................................... vii

Documentation Access ................................................................viii

Web Site.................................................................................viii

Entire Documentation Set................................................viii

Site Preparation and Installation Document Set..............viii

Product CD-ROMs ................................................................viii

Hard Copy Documents.............................................................ix

Related Intervoice Documents.............................................................. x

Related Vendor Documentation........................................................... xi

Conventions........................................................................................xii

Information Symbols ....................................................................xii

Technical Support ..............................................................................xiii

Overview 1-1

Summary of Changes.........................................................................1-2

Omvia Media Server Overview.........................................................1-3

Intervoice IQ Environment Overview .........................................1-4

Intervoice J2EE Environment Overview.....................................1-5

Omvia Media Server M100 Platforms...............................................1-6

60001024, Third Edition Table of Contents i

Installing the Omvia Media Server M110 2-1

About the M110.................................................................................2-2

Environmental Requirements ......................................................2-3

Specifications...............................................................................2-3

Installation Checklist .........................................................................2-4

Unpacking the M110..........................................................................2-5

Installing the M110............................................................................2-6

Mounting the Slide Rails .............................................................2-7

Installing the M110 in the Rack 100..........................................2-10

Routing and Connecting the System Cables..............................2-11

Installing the Omvia Media Server M130 3-1

About the M130.................................................................................3-2

Environmental Requirements ......................................................3-3

Specifications...............................................................................3-3

Installation Checklist .........................................................................3-4

Unpacking the M130 .........................................................................3-5

Installing the M130............................................................................3-6

Glossary Glossary-1

Index Index-1

ii Omvia Media Server M100 Installation Guide 60001024, Third Edition

List of Figures

Figure 1-1. Omvia Media Server Internal Modules Overview......1-3

Figure 1-2. Omvia Media Server within the Intervoice IQ

Figure 1-3. Omvia Media Server within the Intervoice J2EE

Figure 2-1. Omvia Media Server M110.........................................2-2

Figure 2-2. Omvia Media Server M110 Connections.................. 2-11

Figure 3-1. Omvia Media Server M130 ........................................3-2

Environment..........................................................1-4

Environment..........................................................1-5

60001024, Third Edition List of Figures iii

About This Document

Purpose and Audience

The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (previously known as the Optima 5U rack) and how to install the M130 in an Omvia Media Server Rack 500. It also specifies where to locate additional documentation for the M110 and M130 models.

The Omvia Media Server M100 is a 1U rack-mountable server that contains a CPU, RAM, a floppy drive, a CD-ROM drive, Ethernet connections, and a hard drive.

This document is written for staff responsible for installing and maintaining the Omvia Media Server.

60001024, Third Edition About This Document v

Chapters

This document contains the chapters briefly described below. For a list of related documents, see page x.

Chapter 1—Overview

Describes the Omvia Media Server and the different models of the Omvia Media Server M100.

Chapter 2—Installing the Omvia Media Server M110

Explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100.

Chapter 3—Installing the Omvia Media Server M130

Explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500.

vi Omvia Media Server M100 Installation Guide 60001024, Third Edition

Intervoice Documentation

Intervoice provides its standard product documentation online on the Intervoice Web site, on the product GUI Help menu, as well as on the product CD-ROMs. The online Core Product Documentation Guide, document number 60000021, includes descriptions of all available documents. It is updated quarterly.

Documentation Formats

Intervoice provides its standard product documentation in two online formats:

Adobe Acrobat .pdf Files

Windows HTML Help .chm Files

• Adobe Acrobat

•HTMLHelp

.pdf files

.chm files

The Adobe Acrobat Reader with the Search tool plug-in enables viewing and full-text searches of .pdf documents. Use Adobe Acrobat Reader with Search version 4 or later. For more information, go to their Web site: http://www.adobe.com.

HTML Help is the help file standard for Windows. This file typically serves as the product online help as well as a standalone online document file. The compressed .chm file contains the entire document. The viewer includes a Table of Contents, Index, and Search. Use Internet Explorer version 4 or later. For more information, go to their Web site: http://msdn.microsoft.com.

60001024, Third Edition About This Document vii

+ 35 hidden pages