Compaq M100 User Manual

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60001024—Third Edition

Omvia Media Server M100

Installation Guide

Omvia Media Server M100 Installation Guide

Document No. 60001024 Third Edition

Names and marks for products provided by the Company’s suppliers are used herein for identification purposes and may be trademarks of their respective companies.

Windows NT and Windows 2000 are registered trademarks of Microsoft. The Apache Software License, Version 1.1

reserved. Please refer to the license agreement on your system. Dell and PowerEdge are registered trademarks of Dell Computer Corporation. Compaq and ProLiant are registered trademarks of Compaq Computer Corporation. No part of this document may be reproduced without the written permission of Intervoice, Inc.

The informationin this document explains how to install the Omvia Media Server M100. Additional documentationmay be required if other hardware or software versions are used. This document was previously released in June 2002. This is the third edition of this document, September 2002.

Any comments or suggestions concerning this publication should be directed to: Technical Documentation Department

Intervoice, Inc. 17811 Waterview Parkway Dallas, Texas 75252 Telephone: (972) 454-8200 Fax: (972) 454-8905 E-mail: document.feedback@intervoice.com

For more information about Intervoice, Inc., call (972) 454-8000, or visit the Intervoice Web site at www.intervoice.com.

Documentation Comment Form

Our goal is to provide accurate and efficient information to our customers. Please complete this form to help us improve the quality and usability of this product documentation.

• List the document you used by name, number, and edition. ____________________________________________________________________

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DISCLAIMER

An Omvia Media Server should be configured solely for use as a voice-enabled information solution, and its capabilitiesshouldnot be used for any other purpose(for example, as a domain controller). Without limiting any other warranty provisions to whichthe parties have agreed,Intervoice,Inc.doesnotwarrantthe useof the Omvia Media Server for any purpose other than as a voice-enabled information solution. Intervoice, Inc. shall not be responsible for any loss or damage, including, but not limiting to, direct or consequential losses or damages caused by a customer using the Omvia Media Server as other than a voice-enabled information solution.

List of Figures iii

About This Document v

Purpose and Audience .......................................................................... v

Chapters............................................................................................... vi

Intervoice Documentation................................................................... vii

Documentation Formats................................................................vii

Adobe Acrobat .pdf Files........................................................vii

Windows HTML Help .chm Files .......................................... vii

Documentation Access ................................................................viii

Web Site.................................................................................viii

Entire Documentation Set................................................viii

Site Preparation and Installation Document Set..............viii

Product CD-ROMs ................................................................viii

Hard Copy Documents.............................................................ix

Related Intervoice Documents.............................................................. x

Related Vendor Documentation........................................................... xi

Conventions........................................................................................xii

Information Symbols ....................................................................xii

Technical Support ..............................................................................xiii

Overview 1-1

Summary of Changes.........................................................................1-2

Omvia Media Server Overview.........................................................1-3

Intervoice IQ Environment Overview .........................................1-4

Intervoice J2EE Environment Overview.....................................1-5

Omvia Media Server M100 Platforms...............................................1-6

60001024, Third Edition Table of Contents i

Installing the Omvia Media Server M110 2-1

About the M110.................................................................................2-2

Environmental Requirements ......................................................2-3

Specifications...............................................................................2-3

Installation Checklist .........................................................................2-4

Unpacking the M110..........................................................................2-5

Installing the M110............................................................................2-6

Mounting the Slide Rails .............................................................2-7

Installing the M110 in the Rack 100..........................................2-10

Routing and Connecting the System Cables..............................2-11

Installing the Omvia Media Server M130 3-1

About the M130.................................................................................3-2

Environmental Requirements ......................................................3-3

Specifications...............................................................................3-3

Installation Checklist .........................................................................3-4

Unpacking the M130 .........................................................................3-5

Installing the M130............................................................................3-6

Glossary Glossary-1

Index Index-1

ii Omvia Media Server M100 Installation Guide 60001024, Third Edition

List of Figures

Figure 1-1. Omvia Media Server Internal Modules Overview......1-3

Figure 1-2. Omvia Media Server within the Intervoice IQ

Figure 1-3. Omvia Media Server within the Intervoice J2EE

Figure 2-1. Omvia Media Server M110.........................................2-2

Figure 2-2. Omvia Media Server M110 Connections.................. 2-11

Figure 3-1. Omvia Media Server M130 ........................................3-2

Environment..........................................................1-4

Environment..........................................................1-5

60001024, Third Edition List of Figures iii

About This Document

Purpose and Audience

The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (previously known as the Optima 5U rack) and how to install the M130 in an Omvia Media Server Rack 500. It also specifies where to locate additional documentation for the M110 and M130 models.

The Omvia Media Server M100 is a 1U rack-mountable server that contains a CPU, RAM, a floppy drive, a CD-ROM drive, Ethernet connections, and a hard drive.

This document is written for staff responsible for installing and maintaining the Omvia Media Server.

60001024, Third Edition About This Document v

Chapters

This document contains the chapters briefly described below. For a list of related documents, see page x.

Chapter 1—Overview

Describes the Omvia Media Server and the different models of the Omvia Media Server M100.

Chapter 2—Installing the Omvia Media Server M110

Explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100.

Chapter 3—Installing the Omvia Media Server M130

Explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500.

vi Omvia Media Server M100 Installation Guide 60001024, Third Edition

Intervoice Documentation

Intervoice provides its standard product documentation online on the Intervoice Web site, on the product GUI Help menu, as well as on the product CD-ROMs. The online Core Product Documentation Guide, document number 60000021, includes descriptions of all available documents. It is updated quarterly.

Documentation Formats

Intervoice provides its standard product documentation in two online formats:

Adobe Acrobat .pdf Files

Windows HTML Help .chm Files

• Adobe Acrobat

•HTMLHelp

.pdf files

.chm files

The Adobe Acrobat Reader with the Search tool plug-in enables viewing and full-text searches of .pdf documents. Use Adobe Acrobat Reader with Search version 4 or later. For more information, go to their Web site: http://www.adobe.com.

HTML Help is the help file standard for Windows. This file typically serves as the product online help as well as a standalone online document file. The compressed .chm file contains the entire document. The viewer includes a Table of Contents, Index, and Search. Use Internet Explorer version 4 or later. For more information, go to their Web site: http://msdn.microsoft.com.

60001024, Third Edition About This Document vii

Documentation Access

Intervoice provides its standard product documentation in these online locations:

• Web Site

• Product CD-ROMs

• Hard Copy

Web Site Entire Documentation Set

Intervoice provides an online source of its documentation through the company Web site. RealCare support customers, customers under warranty, resellers, and distributors can visit the site to register for access to the documentation.

•Gotohttp://www.intervoice.com/support/techinfo/

• Select

Technical Documents.

• Log in with your user ID and password.

• Choose an applicable document category or type in a keyword to

search.

• To find a list of what documents have been uploaded to the Web

recently, view the Web Upload Report in the

Document Update

category .

Site Preparation and Installation Document Set

•Gotohttp://www.intervoice.com/support/techinfo/

• Select Site Preparation Information.

• View the list to determine which document applies to your system.

Product CD-ROMs Most product CD-ROMs include the online documentation files.

Sometimes the product CD-ROMs are a mix of Intervoice products as well as other vendor partner product CD-ROMs, such as SpeechWorks, Nuance, etc.

The most common locations to find online documentation are:

Documentation or Docs directory on CD-ROM

•

• Help menu on product GUI window

• INTV\DOCS directory on the system hard drive

viii Omvia Media Server M100 Installation Guide 60001024, Third Edition

Hard Copy Documents

Because Intervoice primarilyprovides its product informationas online documents on the Web and CD-ROM, only a limited number of documents are available as hard copy for shipments. These include product quick reference cards for hardware, system installation, as well as vendor partner products.

See the sample list below (not a comprehensive list):

• Product Documentation Quick Reference

Doc number 60001176

• InnerView Global 3.x Quick Reference

Doc number 60001050

• InVision 4.2 Quick Reference

Doc number 60001187

• Notifier Quick Reference

Doc number 60001130

• Nuance 7 Quick Reference

Doc number 60001134

• Omvia Media Server M200 (ISS 500) Quick Reference

Doc number 60001157

• Omvia Media Server M500 (TRM) Quick Reference

Doc number 60001159

• Omvia Media Server Rack (Optima 5U) Quick Reference

Doc number 60001158

• SpeechWorks 6.5 SE Quick Reference

Doc number 60001156

Contact your Sales Representative for more information.

Intervoice customers can special request an official printed copy of an online document on a sales order. The Sales Configuratorwould add the base price ($10) and printing service charge (total $50-80 each) to the sales order. This special request hard copy document would be special ordered and shipped to the specific customer.

60001024, Third Edition About This Document ix

Conventions

This document uses the following keyboard, command prompt, and menu conventions:

Example Instructs you to...

<Enter> Press the Enter key. <Ctrl><Esc> Hold the Control key while pressing the Escape key. [d:\appl]

Edit > Paste > Save

Information Symbols

Intervoice documents use the following symbols to help you quickly identify the type of information contained in a note box:

Symbol Name Description

dir <Enter> Enter a command at a Windows command prompt.

Note These commands are not case-sensitive.

Select Edit from the menu bar, choose Paste, and then select Save from its m enu.

Warning Warns you about actions that can create electrical

hazards.

Caution Cautions you about actions that can cause data

loss.

General Provides additional general information about the

topic being discussed.

Tip Provides a useful tip about the topic being

discussed. The tip is located in the margin of the page for easy reference.

Document Reference

xii Omvia Media Server M100 Installation Guide 60001024, Third Edition

Refers you to a related document for further information on the product.

Technical Support

Intervoice wants its customers to be satisfied with its products. To obtain customer support, contact RealCare at (800) 955-4688 or (972) 454-8130.

60001024, Third Edition About This Document xiii

In this chapter...

▼ Summary of Changes, 1-2 ▼ Omvia Media Server

Overview, 1-3

▼ OmviaMediaServer M100

Platforms, 1-6

Overview

TheOmvia Media ServerM100InstallationGuide explains howto install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (previously known as the Optima 5U rack) and how to install the M130 in an Omvia Media Server Rack 500. It also specifies where to locate additional documentation for the M110 and M130 models.

The Omvia Media Server M100 is a 1U rack-mountable server that contains a CPU, RAM, a floppy drive, a CD-ROM drive, Ethernet connections, and a hard drive.

This document is written for staff responsible for installing and maintaining the Omvia Media Server.

This chapter describes the Omvia Media Server and the different models of the Omvia Media Server M100.

For information on Intervoice hardware regulatory compliances, refer to the Regulatory Compliance Guide.

For information on safety and electromagnetic compatibility compliances for Intervoice equipment, refer to the Declaration of Conformity.

60001024, Third Edition 1-1

Summary of Changes

The major revisions to this document are summarized below:

• Added an overview chapter about the function of the Omvia Media

Server.

• Added installation and reference information for the Omvia Media

Server M130 (Compaq ProLiant DL 320 Server).

1-2 Omvia Media Server M100 Installation Guide 60001024, Third Edition

Omvia Media Server Overview

The Omvia Media Server is a full-featured media server with a robust speech integration platform and telephony engine designed to support industry standards for the deployment of integrated voice and web selfservice applications.

This server interface extends the reach of web applications and corporate data to anyone with a phone or wireless device, allowing organizations to provide their customers with access to information and services anytime, anywhere. It offers organizations the ability to leverage web infrastructure investments, business logic and web services, and enhance content personalization while providing a consistent, reliable voice interface, regardless of end-user devices.

The Omvia Media Server adapts to multiple architectural and business needs supporting the choice of IQTalk, to interpret InVision applications, or VoiceXML environments. The VoiceXML 2.0 compliant browser within the Omvia Media Server interprets and manages the voice enabled or non-voice enabled call flow represented in the VoiceXML document.

Omvia Media Server Overview

In addition to the illustration below, the concept diagrams in Figure 1-2

on page 1-4 and Figure 1-3 on page 1-5 provide a general overview of

the Omvia Media Server within multiple architectures:

OneVoice

Omvia Media

Media Gateway

Server

System mgmt

InterSoft

VXML Browser OR IQTalk

PSTN

Wireless

Media interface

- runtime media

HTTP client

HTTP

Internet

svcs

Figure 1-1. Omvia Media Server Internal Modules Overview

60001024, Third Edition Overview 1-3

Intervoice IQ Environment Overview

Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)

Call flow/UI, company’s business logic, voice files reside on IVR

Data integration logic to back-end systems also part of the IVR application

Omvia

Media Server

ODBC, 3270, etc.

Telephone

Network

Enterprise Data

Internet/

Intranet

Figure 1-2. Omvia Media Server within the Intervoice IQ Environment

Web/App

Server

1-4 Omvia Media Server M100 Installation Guide 60001024, Third Edition

Intervoice J2EE Environment Overview

Omvia Media Server Overview

PSTN/

Wireless

Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)

Voice

Browser

Omvia

Media Server

Application

Server

Call flow/UI, company’s business logic, voice files reside on application server

Data integration logic to back-end systems also part of the application server

Enterprise

Application

Software

Call Center/

Customer Service

Agents

Database

Internet

Corporate

Web

Server

Web Infrastructure

Figure 1-3. Omvia Media Server within the Intervoice J2EE Environment

60001024, Third Edition Overview 1-5

Omvia Media Server M100 Platforms

The Omvia Media Server M100 is an economical, 1U rack-mounted server capable of supporting many of Intervoice’s server-dependent features.

The Omvia Media Server M100 provides the service functionality for Omvia Media Server features, including:

• Omvia Speech Integration Module—Nuance speech recognition

• Omvia Speech Integration Module—SpeechWorks speech

recognition

• Omvia Speech Integration Module—RealSpeak text-to-speech

• Omvia Speech Integration Module—Speechify text-to-speech

• Central Alarm Server (CAS)

• Media Manager

• InnerView Global version 3 (Windows NT systems only)

• Database Server

For more information about Omvia Media Server features, refer to the appropriate Intervoice documents available at:

• Web site:

http://www.intervoice-brite.com/support/techinfo/

• Product CD-ROM: Documentation directory

• Product GUI: Help menu

• System: INTV\DOCS directory

Intervoice offers two Omvia Media Server M100 platform models:

• Omvia Media Server M110 (Dell PowerEdge 1650) (previously

called the 1U Feature Server) (see page 2-1)

• Omvia Media Server M130 (Compaq ProLiant DL 320) (see

page 3-1)

1-6 Omvia Media Server M100 Installation Guide 60001024, Third Edition

In this chapter...

▼ About the M110,2-2 ▼ Installation Checklist, 2-4 ▼ Unpacking the M110, 2-5 ▼ Installing the M 110, 2-6

Installing the Omvia Media Server M110

This chapter explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100.

60001024, Third Edition 2-1

About the M110

System specifications maychange.Contactyour Intervoice representative for the latest specification information.

The Omvia Media Server M110 (shown below) can be installed in a standard Omvia Media Server Rack 100 or in an Omvia Media Server Zone 4 Compliant Rack 100.

The Omvia Media Server M110 includes:

• 1.26 GHz CPU

• 1 GB RAM (with optional upgrade to 2 GB)

• 18 GB hard drive (with optional upgrade of two additional 18 GB

hard drives)

• floppy drive

•CD-ROMdrive

• dual Ethernet connection

Up to sixteen M110s can be installed in a rack, depending on the configuration.

Figure 2-1. Omvia Media Server M110

For more information about the Omvia Media Server Rack 100 and Zone 4 Compliant Rack 100, refer to the

Media Server Rack Site Preparation Guide Media Server Rack Installation and Maintenance Guide

(The Omvia Media Server Rack 100 was previously called the Optima 5U.)

2-2 Omvia Media Server M100 Installation Guide 60001024, Third Edition

Omvia

and the Omvia

Environmental Requirements

To operate the system efficiently and safely, install and maintain the Omvia Media Server M110 in a room with the appropriate temperature and humidity.

The recommended location for the system is an office environment with low dust content and an effectivecooling and ventilation system. Install the system within 5 feet of electrical outlets. A typicallocation is in the room containing centralized telephone cabling, or near the PBX used by the system.

About the M110

Equipment Installation

Do not install the equipment in direct sunlight. Direct sunlight can cause the system to overheat.

Specifications

The environmental, dimension, and power specifications for the M110 are listed below:

Table 2-1. M110 Specifications

Specification Properties

Storage Environment -40° C to 65° C or -40° F to 149° F

5% to 95% non-condensing humidity

Operating Environment 10° C to 35° C or 50° F to 95° F

8% to 80% humidity

Altitude Storage environment: 35,000 ft. maximum

Operating environment: 10,000 ft. maximum

Dimensions 17.6” W x 27.0” D x 1.67” H Weight 35 lbs. Power • Optional, hot plug, redundant 275 Watts power

supplies

• 110/220 Volts

• -48v DC power supply option

60001024, Third Edition Installing the Omvia Media Server M110 2-3

Installation Checklist

The following checklist provides general guidelines for installing the Omvia Media Server M110:

Omvia Media Server M110 Installation Checklist

Unpacking the M110 (refer to page 2-5)

❏ Verify all equipment ordered has been received. ❏ Remove all equipment from its boxes. ❏ Determine whether any equipment was damaged in shipment. ❏ Save all boxes for exchanging components during upgrades.

Mounting the Slide Rails (refer to page 2-7)

❏ Install the cage nuts. ❏ Mount the slide rails to the rack mounting rail. ❏ Attach the inner slide rails to the M110.

Installing the M110 in the Rack 100 (refer to page 2-10)

❏ Insert the M110 into the slide rails and slide it into the rack. ❏ Tighten the thumb screws.

Connecting the System Cables (refer to page 2-11)

❏ Connect the cables to the rear of the M110. ❏ Tie the cables and attach to the mounting rail.

2-4 Omvia Media Server M100 Installation Guide 60001024, Third Edition

Unpacking the M110

To unpack the M110, follow these steps:

1 Open the box using the label guide “This side up,” and remove the

M110.

Unpacking the M110

Static Safety Precautions

Maintain antistatic protection when unpacking and installing equipment. Many of the integrated circuit components can be permanently damaged by static electricity.

Provide yourself with an antistatic work environment that allows proper grounding.

2 Ensure that the equipment was not damaged during shipping.If it is

damaged, contact the shipping company and an Intervoice

representative immediately.

3 If the M110 is covered by a protective film, remove the film.

4 Verify the contents of the box againstthe packing slip included with

each unit.

5 Save all boxes for exchanging system components during upgrades.

60001024, Third Edition Installing the Omvia Media Server M110 2-5

Installing the M110

This topic explains how to install the Omvia Media Server M110.

Note The cable management baskets supplied with the M110

are not used.

For more information about M110 connections, LED indicators, SCSI drive installation, specifications, system features, and system setup, see the

User’s Guide CD-ROM

For more information about M110 diagnostics, memory upgrade, power supplies, SCSI drive installation, system messages, and troubleshooting, see the

1650 Installation and Troubleshooting Guide

the

Dell Product Documentation CD-ROM.

located on the Dell Product Documentation

Dell PowerEdge 1650

Dell PowerEdge

located on

2-6 Omvia Media Server M100 Installation Guide 60001024, Third Edition

Mounting the Slide Rails

To mount the slide rails on the Omvia Media Server Rack 100, follow these steps:

1 Find the location on the mounting rail where the M110 is to be

installed.

2 Install the cage nuts as follows:

a On the front of the Rack 100, install a #10 cage nut in the

Installing the M110

middle position on the mounting rail on each side. Install two M6 cage nuts in the remaining positions on both sides.

Note The middle cage nut position must be between

two wide spaces on the mounting rail.

Narrow space

Wide space

Middle cage nut position

Wide space

Narrow space

b On the back of the Rack 100, install M6 cage nuts on the

mounting rail in all positions (three on each side).

3 Mount the slide rails to the mounting rail of the Rack 100 using the

screws provided.

Note ThesliderailsaremarkedL (left) and R (right).

60001024, Third Edition Installing the Omvia Media Server M110 2-7

Top screw

Bottom screw

a On the front the rack, install the top and bottom screws.

b On the back of the Rack 100, install the three screws.

Screws

2-8 Omvia Media Server M100 Installation Guide 60001024, Third Edition

Latch

Installing the M110

4 Attach the inner slide rails to each side of the M110 by pulling and

then releasing the latch. (The rails are spring loaded.)

60001024, Third Edition Installing the Omvia Media Server M110 2-9

Installing the M110 in the Rack 100

To install the M110 in the Omvia Media Server Rack 100, follow these steps:

1 Insert the M110 into the slide rails.

Slide Rails

2 Slide the M110 all the way into the rack.

3 Tighten the thumb screws on either side of the M110.

Thumb Screws

2-10 Omvia Media Server M100 Installation Guide 60001024, Third Edition

Routing and Connecting the System Cables

To install the system cables, follow these steps:

1 Connect the power, keyboard, video, and Ethernet cables.

Installing the M110

For additional information about connecting the system cables to the M110, refer to the Dell

PowerEdge 1650 User’s Guide on the Dell Product Documentation CD-ROM.

Ethernet

Mouse

Keyboard

Figure 2-2. Omvia Media Server M110 Connections

Tie the cables and attach them to the mounting rail.

Disconnect Cables Before Removing

Before you remove the M110 from the rack, ensure that you disconnect all cables from back of the M110.

Power 1

Power 2 (redundant)

Video

60001024, Third Edition Installing the Omvia Media Server M110 2-11

In this chapter...

▼ About the M130, 3-2 ▼ Installation Checklist, 3-4 ▼ Unpacking the M130, 3-5 ▼ Installing the M 130, 3-6

Installing the Omvia Media Server M130

This chapter explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500.

60001024, Third Edition 3-1

About the M130

The Omvia Media Server M130 (shown below) is installedin an Omvia Media Server Rack 500 (Compaq 10000 Series Model 10642).

Figure 3-1. Omvia Media Server M130

The Omvia Media Server M130 includes:

• 1.26 GHz CPU

• 1 G RAM (with optional upgrade to 2 G)

• 18GBharddrive

System specifications maychange.Contactyour Intervoice representative for the latest specification information.

• floppy drive

•CD-ROMdrive

• dual Ethernet connection

For more in-depth specification information on the M130 (Compaq ProLiant DL320), go to:

For more information about the Omvia Media Server Rack 500 (Compaq 10000 Series Model 10642), see the

Media Server Rack Site Preparation Guide Media Server Installation and Maintenance Guide

to:

http://www.compaq.com/ racks.

http://www.compaq.com.

Omvia

,theOmvia

,orgo

3-2 Omvia Media Server M100 Installation Guide 60001024, Third Edition