Thank you for buying a Compaq LA36 Companion Printer. You can expect years of
reliable service with very little maintenance. The information provided in this guide
applies both to the Compaq LA36 Companion Printer (80-column printer) and to the
Compaq LA36W Companion printer (136-column printer). However, illustrations are of
LA36N Companion Printer. This guide explains how you can use your printer to full
advantage. It is written for both new and experienced printer users.
This manual consists of two parts: an Installation Guide and a User Manual. The former ,
provided as a hardcopy document with your printer, describes how to install and set up your
printer. This part, describes how to use your printer and printer options, how to keep the
printer in good working condition, and what to do should something go wrong. Detailed
procedures are provided for first-time users. Experienced users can skip some of the details,
using the table of contents and chapter introductions to locate specific information.
This part has several appendixes, a glossary, and an index. Appendix A lists supplies and
options available from your dealer or authorized representative of Compaq Computer
Corporation.
Preface
Printer Models and Options
Model LA36N is an 80-column printer and model LA36W is a 136-column printer. Both
models have a dual interface made up of Bitronics parallel and DEC-423 serial. The
power supply of the printer is either for 100-120 VAC input or for 220-240 VAC input. You
must specify the print line and the power rating when purchasing the printer. Other
options include a color print feature which you can add by yourself after purchasing the
printer. The configuration is:
LA36N/LA36W
Basic specifications
Print line at 10 cpi*: 80 columns for LA36N
136 columns for LA36W
Interfaces: Bitronics parallel and DEC-423 serial
Alternative specification
Power supply: 100–120 VAC or 220–240 VAC
User add-on options
Color Kit
* cpi: characters per inch
v
The LA36N and LA36W Model Specifications
The main difference between the LA36N and the LA36W is the “print span”.
The LA36N is an 80-column printer and the LA36W a 136-column printer. As shown in the
following figure, the physical specifications are thus different (size, weight, ...).
Some minor differences concern mechanical internal parts that do not impact the general uses
of the printer (top cover hinges, bail rollers mechanism, ...). The only visible difference
concerns the accurate location of the notch scale of the paper thickness lever.
Specification differences are clearly identified further in this User Guide.
Organization
The user manual is organized as follows:
1 - Introduction
This chapter introduces the printer and identifies key features and options that enhance the
printer’s capabilities.
2 - Paper Handling
This chapter explains how to load your printer and use paper with it.
3 - Printing
This chapter covers basic printing operations and provides detailed descriptions of
everyday operations from the printer’s control panel, including print feature selection.
vi
4 - Using Set-Up Mode
This chapter describes how to change the printer’s optional settings, such as print features,
hardware options, and top-of-form. Most settings only affect print features such as the type
style and page format. Note that certain settings directly affect hardware and software
compatibility. Refer to this chapter as indicated in the part Installation Guide or as
required.
5 - Maintenance
This chapter explains basic maintenance procedures for this printer.
6 - Trouble-Shooting
This chapter describes problem-solving techniques. Before you contact your dealer for
help, check the list of problems and solutions provided in this chapter.
At the end of this guide, you will find several appendices, a glossary, and an index.
Appendix A gives order numbers for printer supplies and options, explaining how to install
them. Other appendices provide additional technical information about the printer.
Notes, Cautions and Warnings
The text contains three different types of annotation which should always be read.
Note:This NOTE annotation provides you with additional information, or indicates
where you can find it.
Caution:This CAUTION annotation should catch your attention, advising you of a
particular situation/problem which may occur/be avoided as a result of a
certain sequence of operations. It may also contain a reminder to execute a
particular operation.
Warning: This WARNING annotation indicates a specific procedure which must be strictly
observed. Failure to comply with the instructions given may result in injury to
the operator and/or damage to the printer.
vii
viii
Introduction
Introduction
Congratulations on purchasing a Compaq Matrix Printer LA36N/LA36W. This printer is a
compact, versatile printer that offers maximum compatibility with today’s software
packages and personal computers. The 24-wire print head provides crisp, clear printing for
business, office, and home environments. This printer is also easy to install and use.
1
Compaq Matrix Printer LA36N
Features
Key printer features and options are listed in the next two sections.
•Euro Currency Symbol. This Compaq Matrix Printer supports the Euro currency
symbol. This character is contained in the ISO Latin-9 code page for the DEC PPL2
emulation and in the code page 858 and ISO 8859-15 for the IBM and EPSON
emulations. See the Quick Reference Guide, Appendix C, for the emulation you are
using for the escape sequence to select the appropriate code page and see appendix E for
the location of the Euro currency symbol within the code page
•Software compatibility. This printer, which operates with the DEC PPL2 protocol, the
IBM Proprinter X24E (LA36N) or IBM Proprinter XL24E (LA36W) protocol and the
Epson ESC/P2 protocol (for Epson LQ870 or LQ1170 printers or equivalent).
1-1
Introduction
•Various character sets. For the DEC PPL2 protocol, 31 character sets (twenty-five 94-
character sets and six 96-character sets) are available. For IBM Proprinter X24E and
XL24E protocol, set 1, set 2, and 30 default sets (code pages and specific character sets)
are available. For Epson ESC/P2 protocol, 15 national character sets and 30 default sets
(code pages and specific character sets) are available.
•Multiple fonts. The printer has nineteen resident fonts: Ten bit-map fonts — Draft,
High-speed (HS) Draft, High-impact (Hi) Draft, Courier 10, Pica 10, Prestige Elite 12,
Compressed 17, Boldface PS, OCR-A 10, and OCR-B 10; nine outline fonts —
Timeless, Courier and Nimbus Sans, each in upright, italic, and bold; three outline fonts
— Courier in upright, italic, and bold (available for the Epson ESC/P2 protocol only);
and nine Barcode fonts — Code 3 of 9, Industrial 2 of 5, Interleaved 2 of 5, Matrix 2 of
5, EAN 8, EAN 13, UPC-A, Codabar, and Postnet.
•High-speed printing. At 10 cpi, print speed ranges from 113 cps for letter quality to
360 cps for high-speed draft quality.
•128K bytes of input buffer. 128K bytes are available for storing input data and
downloading custom fonts. A minimum download buffer capacity is available
separately.
•Simple switching of paper types. The ability to “park” continuous forms makes it easy
to switch between continuous forms and single sheets.
•Bottom feeding capability. The tractor unit is removable and can be converted to push-
feed or pull-feed. Installing the tractor unit on the platen allows the paper to be fed
through the slot at the bottom of the printer.
•Automatic tear-off advancing. With factory settings of the Set-Up mode, continuous
forms’ perforations are automatically advanced up to the tear bar at the end of each job
so that forms can be torn off. The tear-off feed can be also activated by pressing the
Pause button.
•Auto viewing. Paper (continuous forms or single sheets) is automatically advanced at
the end of each printing so that the last printed line can be read.
•Maintenance-free. The printer only requires periodic cleaning and changing of the
ribbon cartridge.
•Windows printer driver. Printer drivers for Windows 3.x, Windows 98 and Windows
95 are delivered with your printer. The printer driver is a control program to be installed
on your computer for controlling document printing on your printer (for example,
controlling the page size, the paper orientation, and so on). It receives print data from
your application software, converts the data into commands that the printer can execute,
and sends the commands to the printer.
Options
Printer add-on options are listed below. For details, see Appendix A “Supplies and
Options”.
•Color kit. You can turn your monochrome printer into a color printer. Seven-color
printing using a color ribbon is possible if supported by your software.
1-2
Paper Handling
This chapter explains how your printer uses paper. Topics covered are:
Getting to know the printers major parts and the control panel
Selecting paper
Overview of paper operations
Adjusting for paper thickness
Using single sheets
Using continuous forms (push-tractor feed and pull-tractor feed)
Feeding and positioning paper
Switching paper types
Paper Handling
2
Tips for paper handling are given at the end of this chapter. Check that section if you are
using multipart forms, envelopes, or labels.
Getting to Know the Printers Major Parts and the Control Panel
This section describes the major parts and controls of the printer and operations of the
control panel. Take a moment to become familiar with the printer.
2-1
Paper Handling
Parts of the Printer
8
9
18
7
10
11
1
2
3
4
5
6
12
2-2
17
16
13
14
15
Front and Rear Views
Paper Handling
The figures on the previous page show front and rear views of the printer. The following
parts are indicated:
Front View
1.Front cover (to protect the print head)
2.Cut sheet stand (to hold printing and printed pages)
3.Paper thickness lever (to adjust the print head gap)
4.Platen knob (to manually advance the paper)
5.Platen (to support the paper)
6.Interface connector (to connect the printer to the host system)
7.Control panel (to load and feed paper, select print features, or change the
printers optional settings)
8.Power switch (to switch the printer on/off)
9.Paper select lever (to switch the paper source)
10.Print head (to apply ink to the page)
11.Print guide (to indicate the print line)
Rear View
12.Acoustic cover (to reduce sound noise)
13.Paper guide (to insert single sheets and envelopes)
14.Rating label (to indicate the printer power specifications)
15.Power connector (to connect the printer to the power supply)
16.Forms tractors (to hold and feed continuous forms)
17.Back cover (to protect forms tractors)
18.Top cover (to protect the platen and serve as the tear bar)
2-3
Paper Handling
Operations of the Control Panel
This section summarizes status indications and operations of the control panel in Normal
mode. For details on Set-Up mode, see Chapter 4 Using Set-Up Mode.
Normal mode operation includes everyday operations, such as paper handling, font
selection, macro selection, and protocol selection. The first table lists basic states
represented by the Ready and Fault indicators. The second table lists Normal mode
operations and required user response. Operations are listed by functions.
Basic States of the Printer
IndicatorStatusPrinter Status
Ready
OnThe printer is ready for printing
or
The printer is receiving or printing data.
BlinkingThe printer is not ready and holds printing data.
OffThe printer is not ready and it does not hold printing
data.
FaultOnThe printer is out of paper.
Blinking slowly The printer has software errors (paper jam, interface
error, carriage error, paper unloading error, etc.).
Blinking fastThe printer detected diagnostic errors at power-up.
2-4
Paper Handling
Control Panel Operations
: This operation has no connection with this condition.
N/A: The condition does not apply because this operation is executed before powering
on.
*1
OperationRequired Conditions
ReadyPrinting
Load continuous forms paperNot printingOnPress FF/Load.
Load single sheet paperNot printingOnPress FF/Load if single sheet
Feed paper a pageNot printingOffPress FF/Load.
Feed paper a lineNot printingOffPress LF.
*2
Required Action
Fault
load is switched from AUTO
to MANUAL in Set-Up mode.
Advance perforation to tear barNot printingOff
Press
Pause
if the TEAR
option is switched from AUTO
to MANUAL in Set-Up mode,
or
press FF/Load.
Advance paper for viewingNot printingOff
Press
Pause
if the TEAR
option is switched from AUTO
to MANUAL in Set-Up mode.
Return paper to previous position Not printingOff
Press
Pause
if the TEAR
option is switched from AUTO
to MANUAL in Set-Up mode,
or
press FF/Load.
Eject single-sheet paperNot printingOffPress FF/Load or Park or turn
paper
Pause printingOnPrintingOffPress Pause.
Resume printingBlinking Not printingOffPress Pause.
Resume printing after a faultOffNot printingOnClear error and press Pause.
Resume printing after paper-outOffNot printingOnLoad paper.
Place printer in Ready stateOffNot printingOffPress Pause.
Place printer in pause stateOnOffPress Pause.
Enter Normal modeN/AN/AN/ATurn power on without
pressing any buttons
Printing testN/AN/AN/ATurn power on while
pressing FF/Load.
2-5
Paper Handling
*1
OperationRequired Conditions
Ready Printing
*2
Fault
Required Action
Select a resident fontNot printingOffPress Font.
Enter Macro selection modeNot printingOffPress Macro. (M1 and M2
will turn blinking
alternately for 3 seconds.)
Select Macro 1
*4
OffPress M1 within 3 seconds
after pressing Macro.
Select Macro 2
*4
OffPress M2 within 3 seconds
after pressing Macro.
Switch the protocolNot printing *4OffPress Protocol.
Enter Top-of-Form Adjustment mode
Not printingOff
Press
Set-Up/Quit
and
Top
Move paper by 1/60 inchOffOffPressorbutton.
Use the adjustment temporarilyOffOffPress Set-Up/Quit.
Use the adjustment permanently
OffOffPress Exit/Save.
Clear the adjustmentOffOffPress Top.
Enter Set-Up modeN/AN/AN/ATurn power on while
pressing Set-Up/Quit.
Move cursor to selectOffNot printingOffPress or button.
a Set-Up Function or Value
Move cursor to selectOffNot printingOffPress or button.
a Set-Up Option
Select a Set-Up FunctionOffNot printingOffPress or button.
or Value
Select a Set-Up Value andOffNot printingOffPress Exit/Save.
move cursor to SAVE&EXIT
Clear software-detected errorsBlinking Press Pause.
Initialize the printer
Turn power off and on again.
.
*1 In Normal mode operation, all buttons except Pause are inactive in the Busy state in which the printer is
receiving or printing data.
*2 Not printing includes the following situations: the printer is ready and awaiting data, or the Pause button is
pressed and the printer is awaiting data, or the Pause button is pressed during printing.
*3 This operation is available in the rear-feeding push-tractor mode.
*4 Switching is not done if the printer is holding printing data.
2-6
Printer Acoustical Feed-Backs
Except for paper handling and when the factory setting for beep is not changed, the printer
beeps in the following ways when you press a control panel button, as follows.
A short beep indicates that the printer accepts your pressing or specification.
A longer beep indicates that your specification is invalid.
In a certain mode, a middle long beep indicates that the specified mode becomes active
and a short beep indicates the end of the mode.
When the Fault indicator lights, the printer also makes a longer beep.
Selecting Paper
The printer can handle either single sheets or continuous forms. Single sheets, also called
cut sheets, include envelopes and noncontinuous, multipart forms. Continuous forms
include labels and multipart forms fed into the printer using the forms tractors.
For best results, use paper that meets the specifications listed in the following table. (See
Appendix B Printer and Paper Specifications for detailed specifications.) If you are
unsure of the suitability of a particular type of paper, try testing the paper or consult your
dealer.
Paper Handling
Paper Specifications
Paper Size
LA36NLA36W
ContinuousWidth102 to 267 mm (4 to 10.5 in)102 to 420 mm (4 to 16.5 in)
formsLength102 mm (4 in) or greater102 mm (4 in) or greater
Cut sheetsWidth102 to 267 mm (4 to 10.5 in) 102 to 420 mm (4 to 16.5 in)
Length76 to 364 mm (3 to 14.3 in)76 to 420 mm (3 to 16.5 in)
Paper Thickness and Number of Copies
Description
Thickness0.35 mm (0.014 in) maximum total thickness.
Copies1 to 5 copies, including the original.
For carbon-interleaved paper, the carbon counts as a copy.
2-7
Paper Handling
Overview of Paper Operations
The following levers and buttons are used in paper handling:
Paper select lever 1 at the top left corner of the printer
Paper thickness lever 2 at the top right corner of the printer
All buttons 6 on the control panel 3 (Primary and alternative functions are labelled
respectively above and under each button.)
The following figure shows the location of each lever, indicators, and buttons:
1
3
2
Draft
HSDraft
HiDraft
4
Courier 10
Comp. 17
Ready
Set-up/Quit
Nimb. PS
Soft Ctrl.
Top
5
Fault
DEC
EP2
PPX24
M1
M2
M1
M2
Exit/Save
6
Paper select lever 1Font indicators 4
Paper thickness lever 2Macro indicators 5
Control panel 3Buttons 6
Printer Levers and Buttons
The following table summarizes the use of levers and buttons in paper handling. More
detailed information is provided later in this chapter.
Caution:To load or feed paper, the printer must be:
In the Ready state but not receiving or printing data
In the Pause state
2-8
Levers and Buttons Used for Paper Handling
Lever/ButtonPurposeAction
Paper Handling
FF/LOAD
Form feedPress FF/Load to execute a form feed.
Continuous forms are fed forward by one
page. Single sheets are ejected.
Load paperPress FF/Load to feed paper to the top of
form position.
LFLine feedPress LF to feed paper forward by one line.
ParkUnload formsPress Park to retract continuous forms to
the park position.
Set-Up/Quit + TopPress Set-Up/Quit and Top at the same time
Press thebutton to feed paper forward
Exit/SaveSave TOF valuePress Exit/Save to permanently store the
Enter Top-of-Form
(TOF) Adjustment
mode
Increase TOF value by
1/60 inch
Decrease TOF value by
1/60 inch
to enter TOF Adjustment mode where the
paper loading position can be adjusted.
by 1/60 inch in TOF Adjustment mode.
Press thebutton to feed paper backward
by 1/60 inch in TOF Adjustment mode.
TOF position adjusted by thebutton and
thebutton in TOF Adjustment mode.
PausePress Pause to advance the forms
Advance forms to the
tear bar when forms are
at the Top-of-Form
(TOF) position..
perforation to the tear bar. Tear off the
forms, then press Pause again to return the
forms to the previous position.
Paper select lever *Select paper pathMove the paper select lever forward for
single sheets.
Move the paper select lever backward for
continuous forms.
Paper thickness leverSelect the number corresponding to the
Adjust for paper
thickness or number of
copies
number of copies (including the original).
Vary the setting upward or downward
(including A to D) to optimize printing.
Select D when replacing ribbon or clearing
a paper jam.
* The following graphics are engraved on the casing.
Continuous forms
Single sheets
2-9
Paper Handling
Adjusting for Paper Thickness
The printer can handle paper with different thicknesses, including multipart forms with up to
five parts (original plus four copies). For details on paper thickness specifications, see
Appendix B Printer and Paper Specifications.
The paper thickness lever, located at the top right corner of the printer, allows you to adjust
for different paper thicknesses. Be sure to adjust the paper thickness lever whenever you
change the number of copies being printed.
The paper thickness lever 1 has nine settings: 1 to 5 and A to D. Use the following table to
determine the appropriate setting for your paper; then, move the paper thickness lever to the
appropriate position.
*1 For carbon-interleaved paper, the carbon counts as one copy.
*2 Vary the position upward or downward (including A to D) to optimize printing. Select D when replacing a
ribbon or clearing a paper jam. For labels and envelopes, use the trial-and-error approach to determine a
satisfactory position.
Caution:If printing is messy, the ribbon misfeeds, or the paper jams, move the lever one
position higher.
Using Single Sheets
This section describes how to load paper in the cut sheet stand. The cut sheet stand allows
paper to be loaded manually, one sheet at a time.
Loading a Single Sheet of Paper
To load a sheet of paper into the cut sheet stand:
1. Make sure that the printer is turned on. Check that rear-fed continuous forms are
retracted to the park position. (For details, see the section Unloading Continuous
Forms later in this chapter.)
2. If necessary, reset the paper thickness lever. (See the section Adjusting for Paper
Thickness earlier in this chapter.)
3. Move the paper select lever forward. (This lever is at the top left part of the printer.)
4. Raise the cut sheet stand. Position the left paper guide in accordance with the Note
below. Note that the movable range of the paper guide is limited.
2-11
Paper Handling
Note:Below the left paper guide 1, the cut sheet stand has a scale graduated in units of
0.1 inch. When the left paper guide is positioned all the way to the right, the left
margin is 5 mm (0.2 inch). To help align paper, also use the inch-based ruler on
the top cover 2 of the printer. The gradations on the ruler are for 10 columns per
inch.
2
1
Setting Paper Select Lever and Left Paper Guide
5. Adjust the right paper guide 3 to the width of paper. Insert the paper into the cut sheet
stand. Make sure that the bottom edge of the paper engages snugly with the platen. The
paper will automatically advance to the top-of-form position if the Single Sheet Load
option of the Set-Up mode is set to Automatic.
Note:The factory setting for the Single Sheet Load option is automatic loading, two
seconds after paper detection. If you set this option to manual, you will have to
press FF/Load to feed the paper.
2-12
Paper Handling
3
Loading a Sheet of Paper
6. If you want to slightly adjust the Top-of-Form position, the first line on which printing
can start, adjust the Top-of-Form position of the paper using control panel buttons. Press
the Set-Up/Quit and the Top buttons at the same time. The M1 and M2 indicators flash
alternately with the DEC and PPX24 indicators, indicating Top-of-Form Adjustment
mode. Press thebutton or thebutton. The paper will move forward or backward
in 1/60-inch increments. Press the Set-Up/Quit button after adjusting the position. Note
that this adjustment is temporarily saved. It will not be active at next power-up of the
printer. For permanent adjustment, see the section Feeding and Positioning Paper later
in this chapter.
7. Place the printer in the Ready state. Print a sample page and check the page margins.
Make the following adjustments, as necessary:
Horizontal alignment. Readjust the paper guides if required.
Top-of-form setting. Use the printer Set-Up mode (see Chapter 4 Using Set-Up
Mode) or the TOF Adjustment mode (see the section Feeding and Positioning
Paper later in this chapter).
Margin settings. Use your software or the printer Set-Up mode (see Chapter 4
Using Set-Up Mode).
Ejecting Single Sheets
If you print using software, each sheet is ejected automatically upon the completion of the
page printing. To manually eject sheets of paper:
Press the FF/Load button to execute a forward form feed.
Turn the platen knob.
2-13
Paper Handling
Using Continuous Forms
Continuous forms paper, fanfolded at the horizontal perforations, is ideal for printing rough
drafts and long files. The paper is fed into the printer using the forms tractor unit. The
forms tractor unit, which is removable, can be used in two different ways. If the forms
tractor unit is mounted at the rear of the printer, it pushes paper from the rear to the platen.
This is called push-tractor feeding. If the forms tractor unit is mounted at the top of the
printer, it pulls paper from the bottom or rear of the printer to the platen. This is called pulltractor feeding.
Caution:When using continuous forms with the cut sheet stand in up position, always
spread the cut sheet stand paper guides to their extreme position before feeding
the paper. This will prevent the paper from jamming against the acoustic cover.
2-14
Paper Handling
Positioning the Paper Stack
Place the stack of continuous forms paper directly below the rear of the printer 1 for push,
rear feed or below the bottom slot of the printer 2 for pull, bottom feed.
Caution:
After the paper is installed in the printer, the paper path should look like this:
Good placement
When using paper-stapled multipart forms in push feed, raise the cut sheet stand 3.
1
Push-feed, from rear slotPush-feed, from rear slot
with paper-stapled multipart forms
2
3
Pull-feed, from bottom slot
Bad placement
Placement of Continuous Forms
2-15
Paper Handling
Loading Continuous Forms (Push Tractor and Rear Feed)
This section explains how to use continuous forms when the tractor unit is installed at the
rear of the printer. The tractor unit pushes continuous forms. This condition applies when
you first use the printer.
To load continuous forms paper:
1. Make sure that the printer is turned on. Remove any single-sheet paper from the printer.
2. If necessary, readjust the paper thickness lever for continuous forms. (See the section
Adjusting for Paper Thickness earlier in this chapter.)
3. Move the paper select lever 1 to the rear of the printer.
3
4
2
1
Preparing to Load Continuous Forms Paper
4. To access the forms tractors 2, lock the cut sheet stand 3 and the back cover 4 together
and raise them in the up position.
2-16
Paper Handling
5. For both forms tractors 2, release the tractor locking levers 5 by pulling them up. Open
the tractor paper holders 6.
6
7
5
12 mm
Positioning the Tractor Using the Tractor Guide
6. Position the right forms tractor (as seen from the rear of the printer) in accordance with
the Note below. Push the right locking lever down to secure the tractor. Center the
middle forms support.
Note:The tractor guide 7 can be found below the right forms tractor, as seen from the
back. This tractor guide is a short inch-based ruler graduated in 10 columns per
inch. Use this ruler to help position the tractor. When the paper edge is
positioned to the leftmost line, the left margin is 12 mm (0.5 inch) including the
perforation area.
7. Once the right forms tractor is positioned, lock it by pushing down its locking lever.
2-17
Paper Handling
8. Fit the paper feed holes onto the left and right tractor pins. Adjust the left forms tractor
(as seen from the rear of the printer) to accommodate the width of the form. Close the
paper holders 6.
6
Adjusting Paper Tension
9. Pull the left tractor (as seen from the rear) to extend the paper flat. Do not stretch the
paper taut. Push the left locking lever down to secure the tractor in place. Unlock the
back cover from the cut sheet stand to close it.
10.When using paper-stapled multipart forms, leave the cut sheet stand 3 raised in the up
position. For other continuous forms paper, lower the cut sheet stand to the down
position.
3
Lowering the Cut Sheet Stand
11.Press the FF/Load button to advance the paper to the top-of-form position from which
printing can start. The printer is automatically placed in the Ready state.
2-18
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