Power Products Software
Reference Guide
Fifth Edition (August 2001)
Part Number 306157-005
Compaq Computer Corporation
Notice
© 2001 Compaq Computer Corporation
Compaq and the Compaq logo Registered in U.S. Patent and Trademark Office.
Microsoft, Windows NT and Windows are trademarks of Microsoft Corporation in the United States and
other countries.
Intel is a trademark of Intel Corporation in the United States and other countries. All other product
names mentioned herein may be trademarks or registered trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is provided “as is” without warranty of any kind and is subject to change
without notice. The warranties for Compaq products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as constituting an
additional warranty.
Compaq service tool software, including associated documentation, is the property of and contains
confidential technology of Compaq Computer Corporation. Service customer is hereby licensed to use
the software only for activities directly relating to the delivery of, and only during the term of, the
applicable services delivered by Compaq or its authorized service provider. Customer may not modify
or reverse engineer, remove, or transfer the software or make the software or any resultant diagnosis or
system management data available to other parties without Compaq’s or its service provider’s consent.
Upon termination of the services, customer will, at Compaq’s or its service provider’s option, destroy or
return the software and associated documentation in its possession.
Compaq Power Products Software Reference Guide
Fifth Edition (August 2001)
Part Number 306157-005
Contents
About This Guide
Text Conventions.......................................................................................................vii
Symbols in Text....................................................................................................... viii
Important Safety Information .................................................................................. viii
Getting Help ...............................................................................................................ix
Compaq Technical Support .................................................................................ix
Compaq Website..................................................................................................ix
Compaq Authorized Reseller...............................................................................ix
Chapter 1
Overview
How Compaq Power Management Software Works ............................................... 1-2
CD Contents ............................................................................................................ 1-3
Online User Manuals........................................................................................ 1-4
Chapter 2
Installation
System Requirements .............................................................................................. 2-1
Compaq UPS Load Segment Configurator.............................................................. 2-2
Installing the Console on the System Administrator’s Workstation ........................ 2-2
Installing from the Compaq Power Management Software CD ....................... 2-3
Installing from the Compaq Management CD.................................................. 2-3
Installing the UPS Management Agent on Network Servers................................... 2-4
Installing from the Compaq Power Management Software CD ....................... 2-5
Installing from the Compaq Management CD.................................................. 2-6
UPS Groups ............................................................................................................. 2-7
Accessing the Software.......................................................................................... 2-11
iv Compaq Power Products Software Reference Guide
Chapter 3
Operation
Using the Information Features................................................................................ 3-1
Status Window.................................................................................................. 3-2
PowerScope Window........................................................................................ 3-4
Logs Window.................................................................................................... 3-7
Using the Operations Features ................................................................................. 3-9
Diagnostics Window......................................................................................... 3-9
Shutdown/Reboot Window............................................................................. 3-11
Using the Customization and Configuration Features ...........................................3-13
Shutdown Timing Window............................................................................. 3-13
Startup Timing Window ................................................................................. 3-16
Alert Handling Window.................................................................................. 3-18
Attachments Window...................................................................................... 3-20
Shutdown Schedule Window.......................................................................... 3-22
Chapter 4
Troubleshooting
Significant Power Events......................................................................................... 4-1
Error Messages......................................................................................................... 4-3
Appendix A
Alert Message Texts
Appendix B
Compaq UPS Options
Options for the Option Slot UPS Models ................................................................B-1
Compaq Multi-Server UPS Card......................................................................B-2
Compaq Scalable UPS Card.............................................................................B-4
Compaq SNMP-EN Adapter ............................................................................B-6
Option Card Combinations for the 6000 Series UPS........................................B-7
Extended Runtime Module for the 6000 Series UPS........................................B-8
Options for the UPS XR Models .............................................................................B-8
Compaq SNMP / Serial Port Card ....................................................................B-9
Compaq Six Port Card.................................................................................... B-10
Extended Runtime Module for UPS XR Models............................................B-12
Index
About This Guide v
About This Guide
This guide is designed to be used as step-by-step instructions for installation
and as a reference for operation, troubleshooting, and future upgrades.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Buttons, Icons, Keys These elements appear in boldface. A plus sign (+)
between two keys indicates that they should be
pressed simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase letters.
FILENAMES File names appear in uppercase italic letters.
Menu Options, Command Names,
Field Names, Dialog Box Names
COMMANDS, FOLDER NAMES,
DIRECTORY NAMES, and DRIVE
NAMES
^ This symbol indicates a space should be typed.
Type When instructed to type information, type the
Enter When instructed to enter information, type the
These elements appear in initial capital letters and
boldface.
These elements appear in uppercase letters.
information without pressing the Enter key.
information and then press the Enter key.
viii Compaq Power Products Software Reference Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Important Safety Information
Before installing this product, read the Important Safety Information document
provided.
Getting Help
If you have a problem and are unable to locate the information in this guide,
you can get further information and assistance in the following locations.
Compaq Technical Support
About This Guide ix
In North America, call the Compaq Technical Phone Support Center at
1-800-652-6672 (1-800-OK-COMPAQ)
day, 7 days a week.
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for worldwide Technical Support Centers are
listed on the Compaq website. Access the Compaq website:
www.compaq.com
Be sure to have the following information available before calling Compaq:
■ Technical support registration number (if applicable)
■ Product serial number(s)
■ Product model name(s) and number(s)
■ Applicable error messages
■ Add-on boards or hardware
■ Third-party hardware or software
■ Operating system type and revision level
■ Detailed, specific questions
Compaq Website
For more information on Compaq products, access the Compaq website:
www.compaq.com
1
. This service is available 24 hours a
Compaq Authorized Reseller
For the name of the nearest Compaq authorized reseller:
■ In the United States, call 1-800-345-1518.
■ In Canada, call 1-800-263-5868.
■ Elsewhere, access the Compaq website: www.compaq.com
1
For continuous quality improvement, calls may be recorded or monitored.
Chapter 1
Overview
Compaq Power Management (CPM) software works with Compaq Insight
Manager
systems through flexible, comprehensive control of all Compaq
Uninterruptible Power Systems (UPS) in network environments.
Compaq Power Management software runs within Compaq Insight Manager,
giving system administrators the ability to monitor, manage, and control the
power environments of all network computers.
Use Compaq Power Management software to:
■ Manage independent UPS load segments to provide separate power
■ Prioritize the timing of equipment shutdowns and reboot connected
■ Shut down and start up any Compaq UPS and attached equipment,
■ Access the Compaq Insight Manager customized alert generation
■ Monitor Compaq UPS units and perform UPS diagnostics.
TM
to ensure maximum power reliability of Compaq computer
control of connected equipment.
equipment by load segment.
manually or based on a user-specified schedule.
feature.
1-2 Compaq Power Products Software Reference Guide
How Compaq Power Management
Software Works
Compaq Power Management software consists of two parts:
■ The Console, which is a Compaq Insight Manager add-on that displays
information and allows changes to system settings by communicating
with Agents. The Console is used to configure communications port
setup, alert handling, shutdown timing, restart delays, and regularly
scheduled shutdowns. The Console runs on the management station for
the network.
■ The UPS Management Agent, which is installed on every managed
server or workstation connected to a Compaq UPS. UPS Management
Agents send data to the power management software Console using the
Simple Network Management Protocol (SNMP).
1
2
Figure 1-1. Compaq Power Management software system
3
Table 1-1
Compaq Power Management Software System
Compaq Insight Management Application
Compaq Power Management Software Application
Compaq Insight Management Agent
Compaq Power Management Software Agent
4
Overview 1-3
Compaq Power Management software constantly observes the power
environment of each Compaq UPS. Should a utility power failure or other
significant power problem occur, the Compaq UPS places the connected
systems on battery power and CPM software issues an alert to the system
administrator’s personal computer (PC) using SNMP. As the power event
continues, CPM software begins a prioritized system shutdown (based on user
settings or default settings), saving work-in-progress throughout the network,
and preserving files that have not yet been saved to a permanent storage
medium. Compaq Power Management software responds to the alert as
programmed by the user.
Working in conjunction with CPM software, the Compaq UPS can be
configured to extend runtimes for critical devices. The receptacles on the rear
panel of the Compaq UPS are divided into two or more groups, called load
segments. (Tower 700 Series UPS models have only one load segment.) Each
load segment can be controlled independently. By shutting down one load
segment, connected to less critical equipment, the runtime for more critical
equipment is extended, thereby providing additional protection.
CPM software also facilitates a prioritized startup for connected equipment. In
addition, the power-scheduling feature allows for scheduled on and off times,
which promotes energy and power conservation.
By communicating with your UPS, the Compaq Power Management software
Agent monitors the status of input utility power, output load, and the condition
of the hardware. If external power is lost (or insufficient to support the UPS
battery charge for an extended time), the Agent begins an orderly shutdown of
your system based on pre-specified criteria. The Agent saves work-in-progress
and logs all significant power and battery events.
CD Contents
The Compaq Power Management software CD should contain the following
programs:
■ Compaq Power Management software a Compaq Insight Manager
add-on that provides intelligent manageability of your Compaq UPS
units
■ LanSafe III software a UPS management program for networked
environments that are not running Compaq Insight Manager
■ Compaq UPS Load Segment Configurator Utility allows the mapping
of multiple load segments to an individual server
1-4 Compaq Power Products Software Reference Guide
Online User Manuals
There is an online user manual for the Compaq Power Management software
included in the MANUALS folder on the Compaq Power Management
software CD. The online manual is a Windows help file called MANUAL.HLP.
Once installed, the online manual can be accessed from any of the Power
Manager context-sensitive help screens by pressing the F1 key.
A manual for LanSafe III is available in the MANUALS folder in portable
document format (PDF), which requires Adobe Acrobat Reader version 2.0 or
later (also provided on the Compaq Power Management software CD).
System Requirements
Compaq Power Management (CPM) software requires the following hardware
and software:
■ Compaq Insight Manager (installed on the management workstation)
■ A communications cable (included with the Compaq UPS kit)
■ A dedicated RS-232 comm port (for UPS communications)
Chapter 2
Installation
Installation of Compaq Power Management software requires the following
steps:
1. Installation of the CPM software Console on the Compaq Insight
Manager management workstation.
2. Installation of Compaq Insight Manager Agents on all network servers.
3. Installation of the CPM software Agent on all network servers and
workstations connected to a Compaq UPS. Compaq Power Management
software Agents are available for the following operating systems:
G Microsoft Windows NT 4.0 and Windows 2000
G OS/2, 3.x and later
G SCO UNIXWare 7.1x
G SCO OpenServer 5.04 and later
G Novell NetWare 3.12 and later
2-2 Compaq Power Products Software Reference Guide
Compaq UPS Load Segment Configurator
To allow two or more servers to control the load segments on the UPS, use the
Compaq UPS Load Segment Configurator utility software. The Compaq UPS
Load Segment Configurator allows the user to map load segments to
individual servers, when connected to one of the following:
■ A Compaq Multi-Server UPS Card for option slot UPS models.
■ The Compaq Six Port Card for Compaq UPS XR models.
The UPS Load Segment Configurator runs in the Windows 95, Windows 98,
NT 4.0, or windows 2000 environments.
IMPORTANT: The UPS Load Segment Configurator must be loaded and run before
installing Compaq Power Management software on any of the servers.
For more information on the Multi-Server UPS Card for option slot UPS
models and the Six Port Card for UPS XR models, see Appendix B, “Compaq
UPS Options.”
Installing the Console on the System Administrator’s Workstation
IMPORTANT: Before installing the Console, you must have Compaq Insight Manager
installed and operational on your management workstation.
The Console can only be installed on machines running Windows 95,
Windows 98, NT 4.0, or Windows 2000.
There are two ways to install the Console into Compaq Insight Manager
(CIM):
■ Compaq Power Management software CD (supplied with the Compaq
UPS kit).
■ Compaq Management CD (supplied with the Compaq server).
Installing from the Compaq Power Management Software CD
The Compaq Power Management software CD is provided with every Compaq
UPS. To install the Console using this CD:
1. Insert the CD into the CD-ROM drive of the workstation on which CIM
is installed.
2. Click Start, and then select Run.
3. Type the following command: <CD DRIVE LETTER>:\INSIGHT\ENG\SETUP.EXE
4. Follow the system prompts.
There are two methods available to perform the installation:
■ Specify the drive and directory name (or create a new directory) on
which to install the Console.
■ Install the Console on the default drive and directory
(C:\WINNT\CPQCPM).
Installing from the Compaq Management CD
Installation 2-3
The Compaq Management CD is provided with your Compaq server. To
install the Console into Compaq Insight Manager using this CD:
■ CIM 4.90 and earlier:
1. Insert the Compaq Management CD into the CD-ROM drive of the
workstation on which Compaq Insight Manager is installed.
2. Go to the Autorun menu, click Other Applications, Compaq Power
Management Client Software, then Install.
■ CIM 5.0 and above:
1. Insert the Compaq Management CD into the CD-ROM drive of the
workstation on which Compaq Insight Manager is installed.
2. Go to the Autorun menu, click Power Management Agents, then
select the appropriate component.
2-4 Compaq Power Products Software Reference Guide
Installing the UPS Management Agent on Network Servers
IMPORTANT: Before installing the UPS Management Agent, make sure that the UPS is
properly connected to the server and the UPS and server are powered on.
There are two ways to install the Compaq UPS Management Agent on
network servers:
■ Specify the drive and directory name (or create a new directory) on
which to install the Console.
■ Install the Console on the default drive and directory
(C:\WINNT\CPQCPM).
Installing from the Compaq Power Management Software CD
To install the Compaq UPS Management Agent on a network server using the
Compaq Power Management software CD:
1. Insert the CD into the CD-ROM drive of the network server.
2. Run the installation program for your operating system as follows. Enter
these commands from the command line prompt.
G Windows NT 4.0 and Windows 2000
<CDROM drive letter>:\Agents\NT\Eng\Setup.exe
G NetWare
load^<CDROM drive letter>:\Agents\Netware\Eng\Cpmsetup
G OS/2
<CDROM drive letter>:\Agents\OS2\Eng\Install.exe
G SCO 5
a. mount^-r^-f^HS^-o^lower^/dev/cd0^^/mnt
b. cd^/cdrom/agents/sco/eng
c. /install.sh
Installation 2-5
NOTE: Commands are case sensitive.
G UNIXWare
a. mount^-r^-F^cdfs^-o^noextend^/dev/cdrom/cdrom1^/mnt
b. cd^/mnt/agents/unixware/eng
c. sh^install.sh
NOTE: Commands are case sensitive.
2-6 Compaq Power Products Software Reference Guide
Installing from the Compaq Management CD
To install the Compaq UPS Management Agent on a network server using the
Compaq Management CD:
1. Insert the Compaq Management software CD into the CD-ROM drive of
the network server.
2. Run the installation program for your operating system as follows. Enter
these commands from the command line prompt.
G Windows NT 4.0 and Windows 2000
From the Autorun menu, select Other Applications, Compaq
Power Management Server Agent for Windows NT, then Install.
G NetWare
load <CDROM drive letter>:\cpqcpm\agents\netware\eng\cpmsetup.nlm
G OS/2
<CD drive letter>:Mgmt<version #>\cpqcpm\Agents\OS2\Eng\install.exe
G SCO 5
a. mount^–r^–f^HS^–o^lower^/dev/cd0^/mnt
b. sh^/mnt/cpqcpm/agents/sco/eng/install.sh
NOTE: Commands are case sensitive.
G UNIXWare
a. mount^-r^-F^cdfs^-o^noextend^/dev/cdrom/cdrom1^/mnt
b. sh^/mnt/cpqcpm/agents/unixware/eng/install.sh
NOTE: Commands are case sensitive.
UPS Groups
If multiple systems are receiving power through the same UPS, but only one
computer is able to exchange information with the UPS through the
communications cable, it is still possible to control power to all connected
systems with the implementation of a UPS group.
In a UPS Group, one of the attached computers (the Controller) can monitor
the UPS and relay information and commands to the other attached computers
(Members) over the network.
To create a UPS group:
1. During the UPS Management Agent installation, click Yes, then click
Installation 2-7
Continue.
Figure 2-1. UPS Groups installation window
2-8 Compaq Power Products Software Reference Guide
2. If the computer on which the Agent is being installed is the one connected to the
UPS using the communications port, click GROUP CONTROLLER, click
Continue, and then proceed to step 3. For all other computers in the UPS Group,
click GROUP MEMBER, click Continue and proceed to step 4.
Figure 2-2. UPS Group Configuration window
Installation 2-9
3. In the UPS Group Controller Configuration window, enter a name for
the UPS Group (this name appears in the Console for easier
identification) and click Continue.
Figure 2-3. UPS Group Controller Configuration window
2-10 Compaq Power Products Software Reference Guide
4. On the UPS Group Member window, do one of the following:
G UNIX: Enter the host name of the Group Controller and press the
Continue button.
G Other operating systems: Type the IP address of the Group
Controller and press the Continue button.
Figure 2-4. UPS Group Member Configuration window
NOTE: On SCO OpenServer and UNIXWare systems without other means of name
resolution, the IP address and Hostname of the group Controller must be added to the
/ETC/HOSTS file before it can be entered during the Agent installation. The HOSTS file
may be changed using a text editor (OpenServer and UNIXWare 7.x) or with the Internet
Setup Utility (UNIXWare 2.x).
All members of the UPS Group may be managed via the CPM Console for the
UPS group Controller. Each member should be assigned to the load segment
to which it is attached by using the Attachments feature (described in
Chapter 3, “Operation”). After load segment assignment, individual settings
may be configured for each computer and/or load segment.
IMPORTANT: Since the group Controller is responsible for managing the shutdown of all
systems in a power failure, it must have the longest shutdown time of all the systems in
the UPS Group. Also, since group operations depend on network communications, any
powered network infrastructure items (such as hubs, switches, and routers) necessary for
network communications must be connected to the UPS or other fail-safe power source
with runtime at least equivalent to the shutdown time of the Group Controller.
Accessing the Software
To access the Compaq Power Management software features, double-click the
desired device in Compaq Insight Manager. Click Recovery, then click UPS.
The following screen appears:
Installation 2-11
Figure 2-5. Main CPM Console window
NOTE: Throughout this guide, “Accounting” is the name used for the server.
The Main CPM Console window displays an overview of the Compaq Power
Management software options. A colored border around Status indicates the
overall status of the Compaq Power Management software system, as follows:
■ A green border indicates all the messages within the system are normal.
■ A yellow border indicates there is a System Degraded message.
Investigate as soon as possible.
■ A red border indicates there is a System Failure message. Investigate
immediately.
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