Compaq Deskpro 4000S Series Reference Manual

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REFERENCE GUIDE

Compaq Deskpro 4000S Series of Personal Computers

Notice

The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE

FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

Compaq and Deskpro registered U.S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft

Corporation. Windows NT is a trademark of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Reference Guide

Compaq Deskpro 4000S Series of Personal Computers

First Edition (July 1997) Part Number 288393-001

Compaq Computer Corporation

preface

SING THIS GUIDE

This Reference Guide includes general information about your computer, troubleshooting and diagnostics information, and technical specifications.

Symbols and

Conventions

The following format conventions distinguish elements of the text throughout this guide:

■

When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol. For example, Ctrl+Alt+Delete.

■

The names of files are presented in uppercase italic type as shown here: FILENAME.

■

The names of commands, folders, or directories are presented in uppercase type as shown here: COMMAND or DIRECTORY. Commands that are to be entered at the system prompt are shown on a separate line.

■

When you are asked to type something without pressing the Enter key, you are directed to “type” the information.

■

When you need to type information and press the Enter key, you will be directed to “enter” the information.

■

When you need to make a selection with a mouse, you will be directed to “select” or “click” the information.

Using This Guide ix

The following words and symbols mark special messages throughout this guide:

Environmental

Commitment

WARNING:

follow directions could result in bodily harm or loss of life.

CAUTION:

follow directions could result in damage to equipment or loss of

information.

✎

Text set off in this manner presents clarifying information, specific instructions, commentary, sidelights, or points of information.

Compaq is committed to making environmentally friendly products. Your computer was produced in a chlorofluorocarbons (CFC)-free factory. All plastics used in the product are stamped with material composition to make recycling more efficient. Reduce, reuse, and recycle are words to live by at Compaq.

Text set off in this manner indicates th at failure to

Text set off in this manner indicates that failure to

x Using This Guide

chapter

HE COMPUTER AT A GLANCE

Your Compaq Deskpro 4000S Personal Computer is a networked PC in a dramatically smaller form factor. It is designed specifically for convenient deployment in workspaceconstrained or countertop networked environments. An optional mounting bracket allows you to mount the computer on, under, or adjacent to your work surface in a horizontal or vertical orientation to save more desk space. (See Chapter 5, “Upgrading the Desktop Computer” for more information on mounting.)

Your computer combines an Intel Pentium Processor with MMX technology (166 MHz or 200 MHz) with a generous 2.1-GB hard drive and up to 32 MB of standard SDRAM system memory.

Upgrades are simple with a slide-out system board and tool-less removal of most internal components. This chapter describes the features and components of your Compaq Deskpro 4000S Personal Computer.

Compaq Deskpro

4000S Features

■

Intel Pentium Processor with MMX technology at 166 MHz or 200 MHz.

■

256-KB standard secondary (L2) cache on all models.

■

16 or 32 MB of synchronous DRAM (SDRAM); expandable to 256 MB, installed in dual inline memory modules (DIMMs).

■

Enhanced 64-bit Graphics with 2-MB SGRAM; 1280 X 1024 X 8 resolution.

■

Microsoft Windows 95 operating system delivered with all models; Windows NT compatible.

■

Intelligent Manageability, including Asset Management, Fault Management, Security Management, Configuration Management, and Integration Management.

Reference Guide 1-1

Preloaded Software

The following Compaq software is preloaded on the computer:

■

Fixed storage includes a 2.1-GB EIDE hard drive; removable storage includes 3.5-inch, 1.44-MB diskette drive.

■

Compaq Slimline 20X CD-ROM Drive on select models.

■

Compaq Netelligent 10/100 TX Embedded UTP Controller; including RJ-45 cable and AUI interface; an AUI-BNC connector is optional.

■

Compaq Enhanced Keyboard.

■

One PCI/ISA combo expansion slot.

■

Three drive bays, one internal and two external.

■

76-watt continuous power supply.

■

Compaq-supplied drivers and utilities.

Partition-based Compaq Diagnostics utilities Compaq Diagnostics for Windows Compaq support software and device drivers Online Safety & Comfort Guide

Intelligent Manageability Power Management with Energy Saver features. Security Management

1-2 The Computer at a Glance

■

Remote Management Tools

Front Panel

Components

Front Panel Components

Ref. Component Function

Power Switch Turns the computer on and off. Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data. Diskette Eject Button Ejects a loaded diskette. CD-ROM Eject Button On CD-ROM models, press to eject the CD-ROM tray. Hard Drive Activity Light Turns on when the hard drive is reading or saving data. Power-On Light Turns on when power to the computer is turned on and blinks

(optional) in Energy Saver mode.

Reference Guide 1-3

Rear Panel

Components

Rear Panel Components

Ref. Connector Function

;

Voltage Select Switch Switches voltage between 115V (U.S.) and 230V to match

geographical requirements.

Ethernet RJ-45 Activity Lights Yellow light blinks when linking to the network; green light

blinks during network activity.

Ethernet AUI Connector (15-pin connector)

Mouse Connector Connects the mouse. (green-colored connector) Power Cord Connects the computer to an electrical power outlet. Universal Serial Bus (USB)

Connectors Parallel Connector Connects a parallel device, such as a parallel printer. Serial Connector Connects a serial device, such as a serial mouse or scanner. Ethernet RJ-45 Connector Connects the Ethernet network, using an RJ-45 cable. Keyboard Connector Connects the keyboard. (orange-colored connector) Monitor Connector Connects a monitor. (black-colored connector)

Connects the Ethernet network, using an AUI cable or an AUI to BNC transceiver.

Connects the computer to any USB device while the computer is operating; a fully functional plug and play connector.

1-4 The Computer at a Glance

WARNING:

is an important safety feature. To avoid the risk of electrical shock or damage to your equipment, do not disable

this feature.

This equipment is designed for connection to a grounded (earthed) outlet. The grounding type plug

Drive Positions

The computer can house up to three mass storage devices.

Desktop Drive Positions

Desktop Drive Configuration

Drive Position

1 Standard 3.5-inch, third-height, 1.44-MB diskette drive 2 Optional CD-ROM drive * 3 Standard hard drive bay (3.5-inch, third-height)

This bay takes only the Compaq Slimline 20X CD-ROM Drive

To verify the type, size, and capacity of the mass storage devices installed in the computer, run the View System Information (INSPECT) utility available at computer startup. Refer to Chapter 6, "Using Compaq Utilities," for more information.

Reference Guide 1-5

Using the Compaq

Enhanced Keyboard

Reference Key

Ctrl Used in combination with another key, its effect depends on the application

Windows Logo*

Alt Use in combination with another key, its effect depends on the application

Application* Used (like the right mouse button) to open pop-up menus in a Microsoft Office

Selected multifunctional keys are shown in this drawing.

Compaq Enhanced Keyboard

Keyboard Components

software you are using. Used to open the Start menu in Microsoft Windows 95. Used in combination

with other keys to perform other functions. (See the following table.)

software you are using.

application. May perform other functions in other software applications.

*Keys available in select geographic regions.

1-6 The Computer at a Glance

Windows Logo Key

Functions

You may use the Windows Logo keys in combination with other keys to perform certain functions in Windows 95, as shown in the following table:

Windows Logo Key Combinations and Functions

Windows Logo Key Combination Functionality in Windows 95

Windows logo key + F1 Displays a pop-up menu for the selected object. Windows logo key + Tab Activates the next Taskbar button. Windows logo key + E Launches Explore My Computer. Windows logo key + F Launches Find Document. Windows logo key + Ctrl+F Launches Find Computer. Windows logo key + M Minimizes all open applications. Shift+Windows logo key + M Undoes Minimize All. Windows logo key + R Displays Run dialog box.

Keyboard Tilt Feet

The keyboard has feet on the bottom to tilt the keyboard to a comfortable typing angle.

Keyboard Tilt Feet

Reference Guide 1-7

Routine Care

Follow these suggestions to take care of your computer and monitor:

■

Operate the computer on a sturdy, level surface. Leave a 3-inch (7.6-cm) clearance at the back of the system unit and above the monitor to permit the required airflow.

■

Never operate the computer with the cover removed.

■

Never restrict the airflow into the computer by blocking the front vents or air intake. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.

■

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. For information about the recommended temperature and humidity ranges for your computer, refer to Appendix B, “Specifications."

■

Keep liquids away from the computer and keyboard.

■

Never cover the ventilation slots on the monitor with any type of material.

Turn off the computer before you do either of the following:

✎

❏

Wipe the exterior of the computer with a soft, damp cloth as needed. Using cleaning products may discolor or damage the finish.

Turning Off Your

Computer

1-8 The Computer at a Glance

❏

Occasionally clean the air vents on the front and back of the computer. Lint and other foreign matter can block the vents and limit the airflow.

To properly turn off your computer, click Shut Down on the Start menu. The computer will automatically shut down.

chapter

SING INTELLIGENT

ANAGEABILITY

Intelligent

Manageability

Asset Management

Intelligent Manageability combines innovative hardware technology with PC LAN management tools from Compaq and other leading vendors to make Compaq computers easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on:

■

Asset Management

■

Fault Management

■

Security Management

■

Configuration Management

■

Integration Management

Conducting a physical inventory of personal computers, key components, and monitors can be time-consuming and costly. The Compaq Deskpro 4000S Asset Management solution to this problem begins with AssetControl, hardware designed and built into new Compaq personal computers, key components, and monitors that support the VESA DDC2B, DIMM SPD, and EDID standards.

AssetControl features make it easy and cost-effective to maintain an accurate, up-to-date inventory. AssetControl features:

■

Provide detailed inventory information about various components, including:

❏

Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, and dual inline memory modules (DIMMs)

❏

Asset Tag

❏

System board and ROM revision level

❏

DMI 2.0

Reference Guide 2-1

■

Allow you to view, print, or electronically save this data, and other system configuration details, using:

❏

Enhanced Compaq Insight Personal Edition

❏

Compaq Insight Manager

❏

PC LAN management products from the Compaq Management Solutions Partners

❏

Management software products supporting the Desktop Management Interface Revision 2.0 (DMI

2.0)

■

Simplify and help ensure the accuracy of inventory and accounting procedures

■

Streamline service calls by giving the administrator fast access to the Compaq personal computer configuration and history

■

Simplify remote software distribution procedures by allowing the system administrator to identify software and revision levels remotely

Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows)

Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view:

2-2 Using Intelligent Manageability

■

System overview

■

AssetControl information

■

Input devices

■

Communications ports

■

Storage devices

■

Graphics information

■

Memory configuration

■

Security Management settings

■

System Health

■

Operating system

■

Windows version

Using Enhanced Compaq Insight Personal Edition

To use Enhanced Compaq Insight Personal Edition (Diagnostics for Windows), complete the following steps:

1. Double-click the Enhanced Compaq Insight Personal Edition icon, located in the Control Panel.

The screen displays an overview of the computer hardware

and software.

2. For specific hardware and software information, select a category from the Category menu or from the toolbar.

✎

As you move your cursor over the toolbar icons, the corresponding category names appear near the cursor.

3. To display more detailed information in a selected category, click More in the Information Level box.

✎

Categories or items of information displayed by Enhanced Compaq Insight Personal Edition are similar to, but may vary slightly from, the information presented in View System Information (INSPECT).

4. Review, print, and, if necessary, discuss this information with your authorized Compaq reseller or service provider.

✎

To print the information, click File, then select Print. Select one of the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

5. To exit Enhanced Compaq Insight Personal Edition, click File, then click Exit.

Reference Guide 2-3

Fault Management

SMART II Hard Drive Fault Prediction

Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

When a fault occurs, the computer displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using Enhanced Compaq Insight Personal Edition. If the computer is connected to a network managed by Compaq Insight Manager or other SNMP-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the computer also sends a fault notice to the network management application.

The SMART II hard drive monitors hard drive activity to predict failures before they occur. Fault prediction and failure indication parameters, such as abnormal variations in spinup and seek times, or non-correctable read and write errors, are tracked to determine the hard drive condition. Should these errors become significant, the computer displays a warning message. The warning gives you time to back up the hard drive and replace it prior to experiencing downtime or loss of data. The Prefailure Warranty for SMART II hard drives allows you to replace these drives, free of charge, before the drives fail.

2-4 Using Intelligent Manageability

SMART II hard drives are compliant with the Small Form Factor Committee Specification for Self-Monitoring, Analysis, and Reporting Technology (SMART) Version II. SMART is the industry standard technology, pioneered by Compaq and originally called IntelliSafe, that allows you to prevent data loss and minimize downtime, in concert with Compaq Insight Management Agents.

ECC Fault Prediction and Prefailure Warranty

When the computer encounters an excessive number of error checking and correcting (ECC) memory errors, the screen displays a Local Alert message. This message contains detailed information about the errant memory module, allowing you to take action before you experience non-correctable memory errors. The Prefailure Warranty for ECC memory modules allows you to replace these modules, free of charge, before the modules actually fail. ECC memory modules are optional on all Compaq Deskpro 4000S Personal Computers.

✎

Your Deskpro 4000S comes standard with non-ECC DIMMs. To use this optional feature, you must replace the standard DIMMs with ECC DIMMs. (Under normal operations, your Compaq Deskpro 4000S Personal Computer can use either standard DIMMs or ECC DIMMs.)

Monitor Fault Diagnosis

New Compaq monitors detect when the operating temperature exceeds the normal range or when a hardware fault occurs. Monitor hardware faults may include the following:

Proactive Backup

■

Power voltage out of range

■

Power current out of range

■

Horizontal deflection

■

Vertical deflection

■

I/O controller operation failure

If the monitor detects one of these conditions, the computer will send an alert over the network to the system administrator.

Proactive Backup software is an optional feature that initiates a tape or PD-CD backup upon receiving notice of an impending SMART hard drive failure.

Reference Guide 2-5

The Seagate Backup Exec SMART Client works with Seagate Backup Exec tape backup software on the server, or with Seagate Backup Exec software supporting a PD-CD drive. Together with the Insight Management Agents, this software offers a Proactive Backup solution. For instructions on configuring the Backup Exec SMART Client, contact your systems administrator or refer to the Seagate Backup Exec documentation.

Cheyenne Software Inc. has also created an agent to support the Proactive Backup solution. The SMART Drive Agent is the component that recognizes and reacts to the SMART II hard drive fault alerts. This agent is an extension to the Microsoft Windows 95 tape backup agent for the standalone application, ARCsolo for Windows. This agent works with the SMART II hard drive to ensure that critical data will be protected in the event of a hard drive failure.

✎

Since your Compaq Deskpro 4000S Personal Computer does not have an open bay for an internal PD-CD drive or tape drive, Proactive Backup will require an external drive.

Surge-Tolerant Power Supply

Thermal Sensor

2-6 Using Intelligent Manageability

An integrated, surge-tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.

Security

Management

Your computer includes security features to protect the computer and data from unauthorized access. You can view Security Management features and current settings by using Enhanced Compaq Insight Personal Edition (locally), Compaq Insight Manager (remotely), or PC LAN management applications from the Management Solution Partners.

Security Features

Feature Purpose How It Is Established

Removable Media Boot Control

Removable Media Write Control

Serial, Parallel, or USB Interface Control

Power-On Password

QuickLock/ QuickBlank

Setup Password

Prevents startup from the removable media drives.

Prevents writing to the removable media drives. Allows read only.

Prevents transfer of data through the integrated serial, parallel, or USB (universal serial bus) interface.

Prevents use of the computer until the password is entered. This can apply to both initial computer startup and restarts.

Disables keyboard and mouse interface, and can blank the screen without exiting application; enabled with a password.

Prevents reconfiguration of the computer (use of the Computer Setup utility) until the password is entered.

Computer Setup from the Compaq Utilities menu.

Computer Setup from the Compaq Utilities menu. Also available through Windows 95 Device Manager.

Computer Setup from the Compaq Utilities menu. Also available at the Passwords icon in the Windows 95 Control Panel.

Computer Setup from the Compaq Utilities menu.

NOTE: To maintain the security of QuickLock/QuickBlank, you must also disable the USB ports through Computer Setup.

Computer Setup from the Compaq Utilities menu.

continued

Reference Guide 2-7

Security Features

continued

Feature Purpose How It Is Established

Memory Change Alerts

Ownership Tag

Cable Lock Provision

For more information about Computer Setup, refer to Chapter 6, “Using Compaq Utilities.” In some cases you may also need to set switches. For more information about these switches, refer to Appendix I.

Detects when DIMMs (dual inline memory modules) have been added, moved, or removed; notifies end-user and system administrator.

Displays ownership information, as defined by the system administrator, during system startup (protected by setup password).

Inhibits access to the interior of the computer to prevent unwanted configuration changes or component removal. Can also be used to secure the computer to a fixed object to prevent theft of the computer.

For information on enabling Memory Change Alerts, refer to the online

Manageability Guide.

Computer Setup from the Compaq Utilities menu.

Install a padlock with the security bracket to inhibit access to the interior of the computer; add a cable lock to secure the computer to a fixed object.

Intelligent

Password Security

Your computer supports security password features, which can be established by selecting:

Establishing a Setup Password Using Computer Setup

2-8 Using Intelligent Manageability

■

Passwords icon from the Windows 95 Control Panel.

■

Security Management from the Compaq Utilities menu. Windows 95 can override some security features you set

✎

through the Compaq Utilities menu at startup. Because of this, Compaq recommends that you set your passwords by using the Password icon located in the Control Panel.

Establishing a setup password through Computer Setup prevents reconfiguration of the computer (use of the Computer Setup utility) until the password is entered.

To establish a setup password through Computer Setup, complete the following steps:

1. Turn on the computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.

If you do not press the F10 key while the message is

✎

displayed, you must turn the computer off, then on again to access the utility.

3. Press the Enter key to bypass the welcome screens and display the main menu.

4. From the main menu, select Computer Setup, and press the Enter key.

5. Select the Built-In Devices option.

6. Select the Security Management option.

7. Locate the Setup Password option and select Enable Setup Password.

8. Follow the instructions on the screen to establish a setup password, then select OK.

9. Choose any other setup password preferences, then select OK to exit the security management screen.

For more information about the various screen and

configuration options, refer to Chapter 6, “Using Compaq Utilities.”

10. Select File, Save Changes and Exit from the menu bar near the top of the screen.

Establishing a Power-On Password in Windows 95

To establish a power-on password in Windows 95, complete the following steps:

1. Go to the Control Panel.

2. Double-click the Passwords icon and follow the instructions to set a new password.

Reference Guide 2-9

Establishing a Power-On Password Using Computer

Setup

Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. The password must be entered each time the computer is turned on, when the key icon appears on the monitor.

To establish a power-on password through Computer Setup, complete the following steps:

1. Turn on the computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.

✎

If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.

3. Press the Enter key to bypass the welcome screens and display the main menu.

4. From the main menu, select Computer Setup, and press the Enter key.

2-10 Using Intelligent Manageability

5. Select the Built-In Devices option.

6. Select the Security Management option.

7. Locate the Power-On Password option and select Enable Power-On Password.

8. Follow the instructions on the screen to establish a poweron password, then select OK.

9. Choose any other power-on password preferences, then select OK to exit the security management screen.

For more information about the various screen and

configuration options, refer to Chapter 6, “Using Compaq Utilities.”

10. Select File, Save Changes and Exit from the menu bar near the top of the screen.

Entering a Power-On Password

To enter the power-on password, complete the following steps:

1. Turn on the computer.

2. When the key icon appears on the monitor, enter your current password.

✎

Type carefully; for security reasons, the characters you type do not appear on the screen.

If you enter the password incorrectly, a broken key icon

appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

Changing a Password

To change the power-on or setup password, complete the following steps:

1. Turn on the computer.

2. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password

✎

Refer to the “National Keyboard Delimiter Characters” section in this chapter for information about the alternate delimiter characters.

Type carefully; for security reasons, the characters you type do not appear on the screen.

Completing this procedure causes the new password to take effect the next time you turn on the computer.

Reference Guide 2-11

Deleting a Password

To delete the power-on or setup password, complete the following steps:

1. Turn on the computer.

2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown:

✎

Refer to the “National Keyboard Delimiter Characters” section in this chapter for information about alternate delimiter characters.

Completing this procedure deletes the password until you establish a new one through Security Management.

National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer.

To determine the delimiter key required for changing or deleting your password, find your keyboard in the following table:

National Keyboard Delimiter Characters

Arabic / Greek - Slovakian Belgian = Hungarian - Spanish BHCSY* - Italian - Swedish/Finnish / Brazilian / Japanese / Swiss Chinese / Korean / Taiwanese / Czech - Latin American - Thai / Danish - Norwegian - Turkish . French ! Polish - U.K. English / French Canadian é Portuguese - U.S. English / German - Russian / * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

2-12 Using Intelligent Manageability

Disabling a Power-On Password

If you forget your password, you cannot access the computer. To disable the power-on password, follow these steps:

1. Turn off the computer and disconnect the power cord from the electrical outlet.

2. Remove the computer cover and the expansion card cage.

Refer to Chapter 5, “Upgrading the Desktop

✎

Computer” for computer disassembly instructions.

3. Turn switch SW1, position 1, to the “on” position.

Refer to Appendix I, “System Board Jumpers and

✎

Switches” for more information.

Locating the Password Jumper on the System Board

4. Reassemble and restart the computer. Your power-on password is now disabled. Disabling the power-on password does not clear it. If you forget your power-on password, you may also want to clear it by resetting the CMOS. Refer to Clearing Configuration in Appendix I, “System Board Jumpers and Switches.”

✎

When you restart the computer, and the screen displays: “system options not set,” verify the system date and time.

Reference Guide 2-13

5. Establish a new power-on password, if you wish. Follow

Clearing Power-On Password

To clear a power-on password, clear the CMOS. See Appendix I, “System Board Jumpers and Switches,” for more information.

QuickLock/QuickBlank

QuickLock/QuickBlank disables the keyboard and mouse interface, and can blank the screen, without exiting application.

Enabling QuickLock and QuickBlank

To enable the QuickLock and QuickBlank features, complete the following steps:

1. Turn on the computer.

2. When the F10 Setup message appears in the lower-right corner

✎

If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.

the instructions on the screen to establish a setup password, then select OK.

of the screen, press the F10 key.

2-14 Using Intelligent Manageability

3. Press the Enter key to bypass the welcome screens and display the main menu.

4. Select Computer Setup from the main menu and press the Enter key.

5. Select the Built-In Devices option.

6. Select the Security Management option.

7. Locate the QuickLock and QuickBlank items, in the Power-On Password section, and select Enable QuickLock of the Keyboard.

CAUTION:

must also disable the USB ports through Computer Setup to

prevent the use of USB input devices.

8. Select any other QuickLock/QuickBlank and USB port preferences, then select OK to exit the Security Management screen.

To ensure the security of QuickLock/QuickBlank, you

For more information about the various screen and

configuration options, refer to Chapter 6, “Using Compaq Utilities.”

9. Select File, Save Changes and Exit from the menu bar near the top of the screen.

Disabling the Keyboard and Mouse Interface

Once in an application, enter the QuickLock key combination (Ctrl+Alt+L).

The keyboard and mouse (or other input device connected to the mouse connector) is disabled. The application cannot be accessed, but remains in view, unless the QuickBlank feature is also enabled through the Computer Setup utility.

Enabling the Keyboard and Mouse Interface

To enable the keyboard and input device connected to the mouse connector, enter the power-on password.

✎

For security reasons, the characters you type do not appear on the screen. The application will not be affected by the characters typed.

Configuration

Management

Configuration Management features include:

■

Remote ROM Flash

■

Remote Security Management

■

Remote Wakeup

■

Remote Shutdown

■

Replicated Setup

■

Advanced Configuration and Power Interface (ACPI)– ready hardware

■

Dual-state power button

■

Enhanced Support Software CD and World Wide Web Site

✎

Use of remote Configuration Management features requires an established setup password.

Reference Guide 2-15

Remote ROM Flash

Your computer comes with reprogrammable flash ROM (Read Only Memory). By establishing a setup password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure computer operating integrity. Should you need or want to upgrade your ROM, you may:

■

Order an upgraded ROMPaq diskette from Compaq. Order the Support Software CD for Compaq Desktop,

Portable, and Workstation Products.

Download the latest ROMPaq images from the Compaq World Wide Web site (www.compaq.com).

CAUTION:

setup password. The setup password prevents unauthorized ROM

upgrades.

Upgrading Flash ROM

To upgrade the ROM after you receive an upgraded ROMPaq diskette, complete the following steps:

1. Insert the ROMPaq diskette in the diskette drive, enter the correct command, and the computer will prompt for the setup password.

2. Enter the setup password.

If the setup password is entered correctly, the ROMPaq

utility will take over and run the flash ROM upgrade.

✎

If the setup password is incorrectly entered, the procedure will terminate and no changes will be made to the ROM.

Do not turn off the power to your computer until the ROMPaq utility has completed the upgrade process.

3. When the utility finishes upgrading the ROM, remove the diskette from the diskette drive and restart your computer.

For maximum ROM protection, be sure to establish a

2-16 Using Intelligent Manageability

Using Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq Deskpro 4000S Personal Computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple computers, results in a consistent deployment of and greater control over Deskpro 4000S ROM images over the network. It also results in greater productivity and a lower total cost of ownership.

Compaq created the Remote ROM Flash capability to be secure and fail-safe. All Deskpro 4000S ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruptions. The ROM firmware includes a Boot Block that is protected during the flash process and allows the computer to be restarted, in the unlikely event of an unsuccessful ROM flash.

Remote ROM Flash is performed in two stages:

1. System administrator uses the Remote Management Setup software on a centralized management console to prepare a Deskpro 4000S ROMPaq file.

2. System administrator uses a PC LAN management product, such as Microsoft SMS, Intel LANDesk Manager, or Symantec Norton Administrator for Networks, to distribute and execute the file over the network to remote Deskpro 4000S computers.

✎

Use of Remote ROM Flash requires an established setup password.

For more information on enabling Remote ROM Flash, refer to the online Remote Management Administration Guide.

Reference Guide 2-17

FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.

■

If the system ROM is valid, the system starts normally.

■

If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

Because there is no video or hard drive support from the Boot Block ROM, the keyboard lights communicate information. When the Boot Block detects an invalid system ROM, the system sounds a series of beeps (one long and three short) and flashes the three keyboard lights.

To recover the system after hearing the FailSafe Boot Block beeps, complete the following steps:

1. Remove any diskettes from the diskette drive and turn off the power.

2. Insert a ROMPaq diskette into the diskette drive.

2-18 Using Intelligent Manageability

3. Turn on power to the system.

If a setup password has been established, the Caps Lock

light will turn on.

4. Enter the setup password.

When the system successfully starts from the diskette and

reprograms the ROM, the three keyboard lights will turn on.

The following table lists the various keyboard light combinations, as well as the meaning and actions associated with each combination.

Keyboard Light Combinations

Num Lock 1

OFF ON OFF System requires setup password.

ON OFF OFF System could not start from diskette because the ROMPaq

OFF OFF ON ROM upgrade failed.

ON ON ON ROM upgrade successfully completed.

Caps Lock 2

Scroll Lock 3

Meaning and Required Action

Enter the setup password. The light remains turned on until you enter a valid setup password.

diskette is not present, is bad, or the drive is not ready. Insert a valid ROMPaq diskette, turn the power off, then turn the

power on.

Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support.

Turn power off and back on to resume normal system operation.

Keyboard Lights

Reference Guide 2-19

Remote Security Management

Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq Deskpro 4000S Personal Computers directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple computers, results in consistent deployment of and greater control over Deskpro 4000S security parameters over the network. It also results in greater productivity and lower total cost of ownership.

✎

Use of Remote Security Management requires an established setup password.

Remote Security Management is performed in two stages:

1. System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters.

2. System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq Deskpro 4000S Personal Computers.

For more information on enabling Remote Security Management, refer to the online Remote Management Administration Guide.

Remote Wakeup and Remote Shutdown

2-20 Using Intelligent Manageability

Remote Wakeup and Remote Shutdown allow a system administrator to power on and power off a client computer from a remote location, supported by PC LAN management tools. This enables cost-effective power consumption when the administrator needs to distribute software or update ROM.

✎

Third-party software tools may be required to remotely distribute software.

Replicated Setup

To enable Remote Wakeup and Remote Shutdown, complete the following steps:

1. Double-click the Network icon, located in the Control Panel.

2. Double-click the Compaq Netelligent 10/100 TX Embedded UTP Controller.

3. Select the Advanced Properties tab.

4. Select Remote Wakeup.

5. Change the value to ON.

6. Exit the Network control application.

For more information on using Remote Wakeup and Remote Shutdown, refer to the online Remote Management

Administration Guide.

The Replicated Setup feature gives an administrator the ability to easily copy one Deskpro 4000S setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple Deskpro 4000S computers.

Using Replicated Setup

To use Replicated Setup in Computer Setup, complete the following steps:

1. Access Computer Setup from the Compaq Utilities menu. Refer to Chapter 6, “Using Compaq Utilities,” for more information.

2. Use Computer Setup to select the settings for the Replicated Setup.

3. Select File, Save System Configuration from the menu bar, and follow the instructions on the screen.

4. To restore the Replicated Setup, select File, Restore System Configuration from the menu bar, and follow the instructions on the screen.

For help on specific features provided by the Computer

Setup, click Help.

Reference Guide 2-21

Dual-State Power Button

You can configure the power button of the Compaq Deskpro 4000S Personal Computer to function as a suspend button. This feature enables quick recovery from a very low power state and promotes decreased power usage.

✎

You can configure the dual-state power button to function as a suspend button only when using the Microsoft Windows 95 operating system.

To configure the power button to function as a suspend button, complete the following steps:

1. Access Computer Setup from the Compaq Utilities menu.

2. Select the Built-In Devices option.

3. Select the Power Management option.

4. Select SUSPEND in the Power Button Mode section.

For more information about the various screen and

configuration options, refer to Chapter 6, “Using Compaq Utilities.”

5. Select File, Save Changes and Exit from the menu bar near the top of the screen.

Establishing Power Management Settings

2-22 Using Intelligent Manageability

After configuring the power button to function as a suspend button, press the power button to put the system in a very low power state (suspend). Press the button again to quickly bring the system out of suspend to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.

Use Computer Setup, accessible through the Compaq Utilities menu, to establish, modify, or disable Power Management features. Refer to Chapter 6, “Using Compaq Utilities,” for more information.

✎

Disable monitor timeouts in Computer Setup first, then establish the settings in Windows 95, to avoid potential conflicts.

Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows Desktop, then choose Properties.

Enhanced Support Software CD and World Wide Web Site

Compaq engineers rigorously test and debug software developed by Compaq and third-party suppliers, and develop operatingsystem specific support software, to ensure the highest level of performance, compatibility, and reliability for Compaq personal computers.

When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run any of the following operating systems on your computer, you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly:

■

Microsoft Windows 3.1

■

IBM OS/2

■

Microsoft Windows NT Workstation 3.51 or 4.0

■

A version of Microsoft Windows 95 that is different from the version included with your computer

Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are three methods you can use to access support software:

■

You can order the Support Software CD for Compaq Desktop, Portable, and Workstation Products. This compact

disc contains the latest device drivers, utilities, and flashable ROM images needed to run MS-DOS, Microsoft Windows

3.1, Windows 95, Windows NT Workstation, and IBM OS/2 on your Compaq commercial desktop product.

■

You can download the software from the Compaq World Wide Web site (www.compaq.com).

Reference Guide 2-23

✎

Both the CD and the web site include The Locator with Decision Support, a comprehensive listing of the device

drivers, utilities, flashable ROM images, and more, categorized by operating system, personal computer family, and model for easy retrieval. Decision Support provides detailed information for each piece of support software, including descriptions, features, enhancements, dependencies, and update criticalities.

■

You can purchase backup diskettes.

If you choose to purchase the Support Software CD, you have two options:

■

You can purchase a single CD-ROM that gives you onetime access to the latest support software (North America only).

■

You can purchase a yearly subscription that delivers up to 12 monthly CD-ROMs.

The annual subscription ensures your continuous access to the latest developments.

To order the CD or backup diskettes, call the appropriate number found in the “Worldwide Telephone Numbers” table in Chapter 7, “Troubleshooting.”

Compaq Integrated Software

2-24 Using Intelligent Manageability

✎

If you call Compaq to place an order, be sure to have the serial number of your computer available. The serial number is located on the system unit cover, right leg, bottom front. This number is necessary for all purchases.

The Support Software CD for Compaq Desktop, Portable, and Workstation Products and the Compaq World Wide Web site (www.compaq.com) include bundles of appropriate support software ready for automated installation on top of an off-theshelf Microsoft operating system. You can use these software bundles to quickly and easily install the correct device drivers and other software required for top performance. The bundles also allow you to reinstall the software originally installed on your Compaq Deskpro 4000S.

Universal Driver Manager

Compaq has created a Universal Driver Manager (UDM) that supports all Compaq QVision, S3, Cirrus Logic, and Matrox graphics adapters found on Compaq Deskpro products. The UDM eases graphics driver deployment across all Compaq Deskpro platforms ensuring cross-compatibility and backwardcompatibility. The resulting solution enables customers to manage and control ongoing software maintenance costs. The UDM is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products and the Compaq World Wide Web site (www.compaq.com).

Ordering Backup Diskettes

To protect your software from loss or damage, you should keep a copy of all system software, applications, and related files that are stored on your hard drive. You can order a set of backup diskettes from Compaq at nominal cost, or you can make your own backup diskettes, tapes, or discs.

You can order backup diskettes from Compaq for all of the software preinstalled on your computer. You can order all software as a single set, or you can order the various software packages separately.

✎

Before calling Compaq to place your order, be sure to have the serial number of your computer available. This number is necessary for all diskette purchases.

Compaq authorized, dealers, resellers, and service providers can tell you what backup software combinations are currently available for your computer. For a list of Compaq support telephone numbers, see Chapter 7, “Troubleshooting.”

Reference Guide 2-25

Integration

Management

Desktop Management Interface

Compaq Insight Manager and the Insight Management Agents

Integration Management features include:

■

Desktop Management Interface

■

Compaq Insight Manager and the Insight Management Agents

■

Compaq Management Solutions Partners Program

The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability. DMTF established the Desktop Management Interface (DMI) framework to standardize access to PC configuration data. Compaq, as a Steering Committee and Technical Committee member of the DMTF, delivers hardware and software instrumentation that supports the DMI standard.

For more information on configuring the DMI software, refer to the online Intelligent Manageability Guide.

Using the industry-standard Simple Network Management Protocol (SNMP) found in Microsoft Windows 95 and Windows NT Workstation, Compaq has continued the migration of management tools from servers to desktops by enhancing Compaq Insight Manager. Compaq Insight Manager allows the LAN administrator to remotely view AssetControl data, configuration data, memory change alerts, NIC performance data, and contact information. The tool also provides access to the Fault Management features of the Compaq Deskpro 4000S.

Compaq Management Solutions Partners Program

2-26 Using Intelligent Manageability

For more information on integrating with Insight Manager and configuring the Compaq Insight Management Agents, refer to the online Intelligent Manageability Guide.

Compaq delivers desktop management solutions today under Microsoft Windows 3.1, Windows 95, and Windows NT Workstation through the Compaq Desktop Management Solutions Partners Program. This Compaq initiative ensures compatibility and integration of AssetControl features with leading PC LAN management products. These products provide

remote access to the AssetControl features so that LAN and PC administrators can manage Compaq Deskpro 4000S information from a central location. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors. This allows customers to use their tools of choice to remotely manage their Compaq Deskpro 4000S computers more confidently and cost effectively.

Compaq Management Solutions Partners include:

■

ASI (AssetPRO)

■

BindView (BindView Console)

■

Intel (LANDesk Management Suite)

■

McAfee Associates (Saber LAN Workstation)

■

Microsoft Corporation (Systems Management Server)

■

Novell (ManageWise)

■

Seagate (LAN Directory)

■

Symantec (Norton Administrator for Networks)

■

Tally Systems (NetCensus)

For more information on integrating with leading PC LAN management software, refer to the online Intelligent Manageability Guide.

In addition to integrating Intelligent Manageability features with the PC LAN management applications highlighted above, Compaq also integrates these features with industry-leading enterprise management platform applications. This Compaq initiative ensures compatibility and integration of AssetControl and Fault Management features with tools that manage servers, hubs, routers, uninterruptible power supplies (UPSs), and other network devices. The result is an end-to-end solution that enables management of the entire enterprise from single console.

Systems Management Partners include:

■

Hewlett Packard (Compaq Insight Manager for OpenView)

■

Seagate (NerveCenter)

■

Tivoli (TME10)

■

Tivoli (Compaq Insight Manager for TME10 NetView)

Reference Guide 2-27

chapter

SING NETWORK COMMUNICATIONS

Access to a computer network immediately increases your productivity potential. Your computer is network ready, which means it has an embedded network controller and preinstalled network device drivers. Once your network connection is active, you can share resources such as a printer, exchange information from computer to computer, and run common software programs.

The Compaq Netelligent 10/100 TX Embedded UTP Controller automatically senses the data throughput speed of the network, 10Base-T or 100Base-TX, and configures itself appropriately.

✎

100 Base-TX operation requires the use of Category 5 UTP cable with an RJ-45 network connection.

The controller also features Remote Wakeup, which allows the system administrator to power on a client computer from a remote location, through the use of supported PC LAN management tools.

✎

Remote Wakeup support is available only when using an RJ-45 network connection.

For more information on Remote Wakeup, refer to the Power Management section of Chapter 2, “Using Intelligent Manageability,” or to the online Remote

Management Guide.

Reference Guide 3-1

Identifying the

Network Connectors

The following Ethernet connectors are built into the computer on the rear panel:

■

RJ-45 (8-pin) connector

■

AUI (15-pin) connector An AUI-BNC transceiver is optional.

✎

The network can only be active on one connector or the other. By default, your computer is configured for 10/100 operation with the RJ-45 connector. To enable the AUI connector, complete the following steps:

1. Double-click the Network icon, located in the Control Panel.

2. Double-click the Compaq Netelligent 10/100 TX Embedded UTP Controller.

3. Select the Advanced Properties tab.

4. Select Media Connector.

5. Change the value to AUI.

6. Exit the Network control application.

You will be prompted to restart your computer in order for

the changes to take affect.

3-2 Using Network Communications

Connecting to an

Ethernet Network

To connect to an Ethernet network, complete these steps:

1. Using the network cable appropriate for your network,

connect one end of the network cable to the main network connection 1 the Ethernet AUI Connector.

✎

The Ethernet AUI Connector connects the Ethernet network using an AUI cable or an AUI to BNC transceiver.

2. Or, if you are using an RJ-45 cable, connect to an Ethernet

RJ-45 Connector 2 on your computer.

3. Ensure that both connections are secure.

4. Ethernet RJ-45 Activity lights 3. Yellow light blinks when

linking to the network; green light blinks during network activity.

Interpreting the

Network Status

Lights

Network Connections and Status Lights

The rear panel has two network status lights for the RJ-45 connector. The yellow link light will illuminate when the network driver is properly loaded and the system is physically connected to an active network.

Reference Guide 3-3

■

During 10Mbs operation, the yellow link light indicates that the system is receiving link pulses from the network.

■

During 100Mbs operation, the yellow link light indicates scrambler lock and the receipt of valid idle codes.

■

The green activity light illuminates when the computer detects network activity. When the system is connected to a highly used network, the green activity light will remain on almost constantly.

■

If Remote Wakeup is enabled, the link and activity lights will remain functional even when power to the computer is turned off.

Disabling the

Autosensing

Capabilities

Your computer automatically senses if the attached network supports 10Mbs or 100Mbs and configures itself accordingly. This process of determining the maximum network operating speed is known as autosensing. The computer begins autosensing whenever it loses a valid network link, for example, if the cable is disconnected.

In addition to determining the network operating speed, the computer determined if full-duplex is supported. Full-duplex systems can transmit and receive information on the network simultaneously. Half-duplex systems cannot transmit and receive simultaneously. The different modes of operation are:

■

100Base-TX, full-duplex

■

100Base-TX, half-duplex

■

10Base-T, full-duplex

■

10Base-T, half-duplex

If necessary, you can disable the autosensing capabilities and force the system into the correct operating mode. To set the network operating mode manually, complete the following steps:

1. Double-click the Network icon, located in the Control Panel.

3-4 Using Network Communications

2. Double-click the Compaq Netelligent 10/100 TX Embedded UTP Controller.

3. Select the Advanced Properties tab.

4. Select Media Speed and change the value from AUTO to 10Mbs or 100Mbs, depending on the capabilities of your network.

5. Select Duplex Settings and change the value from AUTO to Full or Half, depending on the capabilities of your network.

6. Exit the Network control application.

You will be prompted to restart your computer in order for

the changes to take affect.

Installing the

Network Drivers

Changing the Default Configuration

The device drivers in the network software enable the computer to communicate with the network.

✎

Device drivers are supplied for Windows 95. If you are using another operating system, device drivers may be installed from diskettes included with the network operating system or are available from Compaq. If reinstallation ever becomes necessary, use your backup diskettes and complete the following installation instructions. If you did not create your backup diskettes, then order these diskettes from Compaq, using the information in Chapter 2, “Using Intelligent Manageability.”

Complete instructions for installing the network device drivers are available in the file: C:\CPQNET\README.TXT.

To change the default configuration settings, run the Computer Setup utility. Refer to Chapter 6, “Using Compaq Utilities,” for more information.

Reference Guide 3-5

chapter

SING REMOVABLE DRIVES

Inserting and

Removing Diskettes

Diskette insertion and removal is the same for all 1.44-megabyte diskette drives. Insert the metal end of the diskette into the drive label side up.

✎

Use a 1.44-megabyte diskette if you need to reboot. Be sure to wait until the diskette drive light is off before

you remove the diskette from the diskette drive. When the drive light is on, the drive is either reading information from the diskette or storing information on the diskette. Removing the diskette during either of these operations may damage the diskette drive or cause you to lose information.

Inserting or Removing a Diskette

Reference Guide 4-1

If the diskette in an optional LS-120 drive fails to eject automatically, or if the power to the computer is turned off, you can remove the diskette manually by using the emergency eject feature. To manually eject a diskette, complete the following steps:

1. Insert a metal rod (approximately 1/16 inch in diameter and at least 1 3/8 inches in length [1.2 mm × 35 mm]) into the emergency eject hole, found in the center of the eject button and push firmly.

✎

2. Slowly pull out the diskette from the drive to remove it.

✎

Creating Windows Disks

If you create a Windows 95 startup disk, use a 1.44-megabyte diskette. The Windows 95 Create System Disks utility, which creates a complete set of Windows 95 Setup Disks, is designed for use with 1.44-megabyte diskettes. If you create a Windows NT repair disk, you should also use a 1.44-megabyte diskette.

CAUTION:

the power to your computer .

You may use a straightened paper clip to eject the diskette manually.

After manually removing a diskette, and before shipping your computer, be sure to turn on power to the computer to allow the diskette drive to reset the eject mechanism.

Before beginning this procedure, be sure to turn off

Installing or Restoring Windows 95

4-2 Using Removable Drives

If you try to install Windows 95 from retail diskettes, or to restore Windows 95 from backup system disks created with the Create System Disks utility, at some point the system will be unable to find the Compaq-specific driver files on drive A. At this point, you must insert the Support Software CD into the CD-ROM drive and specify that the diskettes are in the CDROM drive. The Support Software CD for Compaq Desktop, Portable, and Workstation products containing the driver files are available from Compaq.

Using the CD-ROM

Drive

Inserting and Removing a CD-ROM or Compact Disc

Some Compaq Deskpro 4000S models feature a Slimline 20X CD-ROM drive. The drive is a random access, read-only storage device capable of retrieving data from removable compact disc media, which can store up to 680 megabytes of digital information. The components on the front panel of the drive are shown and described in Chapter 1, “The Computer at a Glance.”

With the computer turned on, you can insert a disc by pressing the CD-ROM Eject Button on the front panel of the drive. Put the CD into the CD-ROM tray and press the tray back in.

The drive performs a diagnostic check and automatically begins reading the table of contents.

✎

The disc automatically ejects if it is upside down, not properly aligned in the drive, or if any other condition prevents the drive from reading the disc.

Inserting and Removing a CD-ROM

Reference Guide 4-3

To remove the disc, press the eject button on the front panel of the drive.

✎

Certain applications or operating system software may disable the eject button to prevent accidental damage to the disc. If the eject button is disabled by the application software, it will not operate.

CD Drive

Precautions

Operation

Cleaning

Be sure to observe the following guidelines while operating or cleaning your CD-ROM drive.

■

Do not move the drive during operation. This may cause it to malfunction during reading.

■

Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.

■

Avoid placing the drive in a location that is subject to high humidity, extreme temperatures, mechanical vibration, or direct sunlight.

■

Avoid touching the lens, which is visible when the tray is open.

■

Clean the panel and controls with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent solution. Never spray cleaning fluids directly on the unit.

Safety

4-4 Using Removable Drives

■

Avoid using any type of solvent, such as benzene, which may damage the finish.

If any object or liquid falls into the drive, immediately unplug the computer and have it checked by an authorized Compaq service provider.

chapter

PGRADING THE DESKTOP

OMPUTER

Compaq Deskpro 4000S Personal Computers make upgrades and service easy with a slide-out system board and tool-less access to most internal components. Quick Release Cover Latches, located on the sides of the computer, allow easy removal of the computer cover without the use of tools.

This chapter describes the following procedures needed for upgrades or service of your computer:

■

Mounting the computer

■

Device installation sequence

■

Locating the serial number

■

Removing the cover

■

Removing the expansion card cage

■

Installing an expansion board

■

Upgrading memory

■

Installing additional drives

■

Installing a cable lock

This chapter also includes information about reconfiguring newly installed equipment.

Reference Guide 5-1

Installing the

Computer

Self-Mounting Method

You can install the Compaq Deskpro 4000S Personal Computer on, under, or beside your workspace. There are three methods of installation: the self-mounting method, the bracket mounting method, and the drawer install method.

✎

A mounting bracket is a Compaq-supplied option.

The self-mounting method requires removing the system board. Compaq recommends that you contact your authorized Compaq dealer or service provider when using this installation.

CAUTION:

this procedure.

Bracket Mounting Method

The computer may be mounted in a horizontal or vertical mode using the mounting bracket available from Compaq. Refer to the documentation included with the mounting bracket for complete installation procedures.

CAUTION:

material to which the mounting bracket will be installed. Failure to

select the proper fasteners may result in damage to the computer.

CAUTION:

this procedure.

Do not mount the computer upside down when using

Make sure you use the correct fasteners to suit the

Do not mount the computer upside down when using

5-2 Upgrading the Desktop Computer

Vertical Mounting Bracket Method

Horizontal Mounting Bracket Method

Reference Guide 5-3

Drawer Installation Method

When installing a Deskpro 4000S chassis in a drawer, the following conditions must be met to ensure proper air flow:

1. There must be at least three-inches (7.6-cm) of clear space between the back of the drawer and anything behind it such as a wall or the back panel of a desk.

2. There must be at least two 2-inch (5.1-cm) diameter holes in the back of the drawer. One hole must be immediately behind the power supply for exhaust air, and the other should be used for routing the cables.

CAUTION:

hole.

Cables should not be run through the exhaust air

3. There must be at least nine holes ranging in size from 0.38to 0.50-inches (1.0- to 1.3-cm) in diameter in the front drawer panel or in the bottom of the drawer in front of the chassis for fresh air intake.

4. There must be at least one inch of clear space below the drawer to ensure proper air flow if there are vent holes in the bottom of the mounting drawer.

5. There should also be at least one inch of clear space above the top of the chassis.

5-4 Upgrading the Desktop Computer

Preparing the

Computer for

Disassembly

To prepare the computer for disassembly, complete the following steps:

1. Remove any diskette or compact disc from the computer.

2. Turn off the computer and any devices connected to it.

3. Disconnect the power cord from the electrical outlet and then from the computer.

4. Disconnect all peripheral device cables from the computer.

✎

During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed.

Device Installation

Sequence

It is very important that you follow this sequence of steps to ensure the proper installation of any optional equipment. For more information about Computer Setup, refer to Chapter 6, “Using Compaq Utilities.”

1. If the computer is already on, turn it off and disconnect the power cord from the wall outlet.

WARNING:

shock and/or hot surfaces, be sure to disconnect the power cord

from the wall outlet, and allow the internal system components to

cool before touching.

WARNING:

to the equipment, do not plug telecommunications/telephone

connectors into the network interface controller (NIC) receptacles.

CAUTION:

components of the computer or optional equipment. Before

beginning these procedures, ensure that you are discharged of

static electricity by briefly touching a grounded metal object. Refer

to Appendix F for more information.

2. Open the computer by removing its outside cover and front bezel. Refer to the sections “Removing the Cover” and “Removing a Blank Drive Bezel” in this chapter for instructions.

To reduce the risk of personal injury from electrical

To reduce the risk of electrical shock, fire, or damage

Static electricity can damage the electronic

Reference Guide 5-5

3. Install any optional equipment (ISA or PCI expansion board, memory, drive). Refer to the applicable sections or the documentation that comes with the optional equipment for instructions.

4. Replace the front bezel and computer cover.

5. Turn on the monitor, computer, and any devices you want to test.

6. Reconfigure the computer, if necessary. Refer to Chapter 6 “Using Compaq Utilities,” for instructions.

7. Test the computer (optional) using the TEST utility.

When to

Reconfigure the

Computer

Locating the

Serial Number

System configuration is the process of specifying the devices and programs that make up a computer system. When you add or remove optional equipment, you must reconfigure the computer to recognize these changes.

Windows 95 automatically recognizes all Plug and Play devices installed. However, if the device is not a Plug and Play device or is not installed properly, follow the instructions below:

1. Go to the Control Panel.

2. Select the Add New Hardware icon.

3. Follow the instructions on the screen.

The computer serial number should be provided to Compaq when requesting information or ordering spare parts. The serial number 1 is displayed on the system unit cover, right leg, bottom-front.

Serial Number

5-6 Upgrading the Desktop Computer

Removing the Cover

To install optional equipment, you must remove the computer cover to gain access to internal components. The Quick Release Cover Latches located on the sides of the computer allow easy removal of the computer cover without the use of tools. To remove the cover, follow these steps:

CAUTION:

computer is turned off and that the power cord is disconnected

from the electrical outlet.

1. Prepare the computer for disassembly.

2. Press in the button on each side of the front bezel to release the Quick Release Cover Latches.

3. Slide the computer cover forward about 1-inch (2.5 cm), then lift it up and off the unit.

✎

To reverse the procedure, replace the cover.

Before removing the computer cover, ensure that the

Removing the System Unit Cover

Reference Guide 5-7

Removing the

Expansion Card

Cage

To remove the expansion card cage, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the system unit cover.

3. Pull the expansion card cage straight up to remove it from the chassis.

Removing the Expansion Card Cage

✎

5-8 Upgrading the Desktop Computer

When installing the expansion card cage, ensure that the tab on the brace latches into the slot on the side of the power supply.

Installing an

Expansion Board

Your Deskpro 4000S Personal Computer has a single PCI/ISA combination expansion slot located on the expansion card cage. To install an expansion board, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the system unit cover.

3. Remove the expansion card cage.

4. Remove the retaining screw that secures the slot cover to the expansion card cage. Install the expansion board.

5. Reinstall screws to secure the board.

✎

When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot.

Upgrading Memory

Memory may be expanded by replacing or adding up to two dual inline memory modules (DIMMs) at a time onto the system board.

✎

Your Deskpro 4000S Personal Computer can accept standard DIMMs or ECC DIMMs or a combination of both.

CAUTION:

components of the computer or optional boards. Before beginning

these procedures, ensure that you are discharged of static

electricity by briefly touching a grounded metal object.

CAUTION:

touch any of the contacts. Doing so can damage the module.

Static electricity can damage the electronic

When handling a memory module, be careful not to

Reference Guide 5-9

To insert or remove a memory module, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the system unit cover.

3. Rotate the Easy Access Drive Bay to an upright position.

CAUTION:

raising or lowering the Easy Access Drive Bay to prevent damage.

Rotating the Easy Access Drive Bay

Check the position of all cables and wires before

5-10 Upgrading the Desktop Computer

4. Press out on both latches of the DIMM socket at the same time 1. This releases the module and partially pushes it out of the socket.

5. Lift the module from the socket.

6. To install a memory module, reverse the procedure. Push the module down 2 into the socket, ensuring that it is fully inserted and properly seated 3.

Inserting a Memory Module

✎

When the computer starts up, it will recognize the system memory upgrade and automatically reconfigure the system.

Reference Guide 5-11

Installing Additional

Drives

Removing a Blank Drive Bezel

Your Deskpro 4000S Personal Computer has one internal and two external bays. This allows you to upgrade your hard drive or diskette drive or add a CD-ROM drive. This section describes how to remove the bezel blank, how to upgrade the hard drive, and how to install a CD-ROM drive.

To remove a blank drive bezel, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the system unit cover.

3. Lay the system unit cover top down on a protected work surface. Squeeze the two tabs on the right side of the bezel blank.

4. Rotate the bezel blank up and out of the front bezel.

✎

To reinstall the bezel blank, reverse the procedure.

Removing a Drive Bezel (Inside View of Cover)

5-12 Upgrading the Desktop Computer

Upgrading the Hard Drive

The 3.5-inch hard drive is located on the right side of the computer in the lower position. To remove the drive, complete the following steps:

1. Prepare the computer for disassembly

2. Remove the system unit cover.

3. Remove the 5.25-inch CD-ROM drive if present.

✎

To access the hard drive, you must remove a CD-ROM drive, if installed.

4. Disconnect the cables from the back of the drive.

Disconnecting Cables from the Hard Drive

Reference Guide 5-13

5. Pull the locking lever on the left side of the drive to the left. Slide the drive to the rear of the bay, then lift the drive from the bay.

Removing the Hard Drive

✎

5-14 Upgrading the Desktop Computer

When replacing the hard drive, transfer the four screws from the old drive to the new one. There are two shoulder-head screws on the left side of the drive and two hi-top screws on the right side. The screws take the place of drive rails.

Installing a CD-ROM Drive

To install an optional Slimline 20X CD-ROM drive, complete the following steps:

1. Install two guide screws on each side of the drive.

✎

Screws on the left (latch side) are shoulder-head screws. Screws on the right side are hi-top screws.

Installing Guide Screws in the CD-ROM Drive

2. Install the CD-ROM adapter onto the back of the drive.

3. Position the guide screws on the drive into the J-slots in the drive bay. Slide the drive toward the front of the computer.

✎

Ensure that the spring-loaded locking lever properly secures the drive.

4. Raise the Easy Access Drive Bay to the upright position and connect the flat ribbon data cable to the system board.

Reference Guide 5-15

Connecting the Flat Ribbon Cable to the CD-ROM Connector

5. Tuck the cable into the cable clip on the underside of the Easy Access Drive Bay.

6. Return the Easy Access Drive Bay to the normal position and connect the ribbon cable to the CD-ROM Adapter on the rear of the drive. (If you have also installed an audio board on the computer, connect the audio cable from the J11 on the system board to the audio board.)

✎

The ribbon cable is a multifunction cable that carries power, audio, and data between the system board and the CD-ROM drive.

Connecting the Ribbon Cable to the CD-ROM Drive

5-16 Upgrading the Desktop Computer

7. Remove the bezel blank from the front bezel.

8. Install the system unit cover.

9. The system will automatically recognize the Compaq CD-ROM drive and will automatically reconfigure the computer.

✎

If you have installed a third-party hard drive that is not a Plug-and-Play device, you will need to run Computer Setup to reconfigure the computer. Refer to Chapter 6, “Using Compaq Utilities,” for information on running Computer Setup.

CAUTION:

placed in their proper locations during the reassembly process.

Improper cable placement can damage the computer.

CAUTION:

screws. Longer screws can damage the internal components of the

drive.

When servicing the computer, ensure that cables are

Use only 3/16-inch or 5-mm long screws as guide

Reference Guide 5-17

Installing an

Optional Cable Lock

An optional cable lock secures the computer to a fixed object to prevent theft. To install an optional cable lock, complete the following steps:

1. Separate the pieces of the security bracket by bending the metal where the three pieces join.

2. Insert the tang of the narrow bracket into the slot and slide the U-shaped bracket between it and the system unit cover.

3. Install the self-tapping screw included in the cable lock kit.

4. Cover the screw with the flat portion of the bracket.

5. Install a lock (not provided) to secure the top part of the security bracket to control access to the inside of the computer. Install a cable lock (not provided) to secure the computer to a fixed object.

Attaching a Cable Lock

5-18 Upgrading the Desktop Computer

chapter

SING COMPAQ UTILITIES

Configuration and

Diagnostics Utilities

If you call Compaq Customer Support for help with your computer, you need to have the computer serial number and system overview available for answering questions. The configuration and diagnostic utilities can provide this information and can also be used for the following:

■

To change factory default settings, and to set or change the system configuration, which is sometimes necessary when you add or remove hardware

■

To solve system configuration errors detected during the power-on self-test (POST)

■

To establish and manage passwords and other security management features

■

To establish and manage energy-saving timeouts and other power management features

■

To determine if devices are recognized by the system and functioning properly

■

To determine information about the operating environment of the system

■

To back up or upgrade the diagnostics software

Reference Guide 6-1

When to

Reconfigure Your

Computer

When you add or remove optional equipment, you may need to reconfigure the computer to recognize these changes. If you install a Plug and Play device, Windows 95 automatically recognizes the device and configures your computer. If you install a non–Plug and Play device, you must reconfigure your computer by running Computer Setup.

Compaq Utilities

Using the Compaq Utilities Menu

This section describes the options available in Compaq Utilities. When using these utilities, see the online help for specific information.

To access the Compaq Utilities menu, complete the following steps:

1. Turn on or restart the computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.

✎

If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.

3. Press Enter to bypass the title and welcome screens. The Compaq Utilities menu appears.

The Compaq Utilities menu offers the following options:

❏

Computer Setup

❏

Computer Checkup (TEST)

❏

View System Information (INSPECT)

6-2 Using Compaq Utilities

❏

Create a Diagnostics Diskette

❏

Exit

Computer Setup

The main screen of Computer Setup includes two buttons: Built-In Devices and Add-In Devices. The following tables list and describe the options available under each of the two buttons:

Built-In Devices

Sub-Menu Button Configuration Option Description or Function

Video Driver and resolution Lists driver and current resolution

settings.

Storage Diskette drive Allows you to specify diskette drive

types. Allows you to enable second diskette

drive.

Removable media Allows you to disable boot ability

and/or disable write ability. IDE Devices Lists detected IDE devices. SCSI Devices Lists detected SCSI devices. Boot Order Allows you to specify device boot

order.

Input Devices Keyboard Keyboard type and IRQ settings.

Allows you to specify Num Lock state

at power-on. Mouse Mouse type and IRQ settings.

continued

Reference Guide 6-3

Built-In Devices

continued

Sub-Menu Button Configuration Option Description or Function

Security Management Power-On Password Allows you to enable power-on

password.

Allows you to specify prompting for

power-on password.

Allows you to enable Network Server

Mode, which allows for restarting of

computer from hard drive or network

when the keyboard is disabled.

Allows you to enable

QuickLock/QuickBlank.

NOTE: To maintain the security of

QuickLock/QuickBlank, you must also

disable the USB ports.

continued

6-4 Using Compaq Utilities

Built-In Devices

continued

Sub-Menu Button Configuration Option Description or Function

Security Management Setup Password Allows you to enable Setup

(administrator) password, controlling

access to Computer Setup. USB Allows you to disable USB ports.

System Information Processor Lists CPU type, maximum speed, and

presence of coprocessor. System Parameters Lists asset tag and serial number,

which are already assigned to the

computer.

Allows you to specify ownership tag,

which is displayed during POST. Quick Boot Allows you to enable Quick Boot,

which is faster than Full Boot, but

does not run all of the diagnostic tests

that are run during Full Boot. You can

choose to:

• Use Quick Boot every time (default).

• Use Full Boot every time.

• Use Full Boot periodically

(specify interval from 1 to 31 days).

continued

Reference Guide 6-5

Built-In Devices

continued

Sub-Menu Button Configuration Option Description or Function

System Information

(continued)

Communications Serial Ports Lists available serial ports and

POST Messages Allows you to specify Clean Boot or

Descriptive Boot.

• Clean Boot suppresses most system messages during POST, such as memory count and nonerror text messages. If a POST error occurs, the screen will display the error message. To manually switch to Descriptive mode during POST, press any key (except F10).

• Descriptive Boot shows all system messages during POST.

Date/Time Allows you to modify or enter date

and time.

settings. Allows you to disable serial ports by

selecting Disable from the resources list.

Parallel Port Lists available parallel port and

settings. Allows you to disable serial ports by

selecting Disable from the resources list.

continued

6-6 Using Compaq Utilities

Built-In Devices

continued

Sub-Menu Button Configuration Option Description or Function

Power Management Energy Save Allows you to enable or disable

Energy Save. Allows you to specify whether power

LED will blink during Energy Save. Allows you to set hard drive and

system timeouts. NOTE: You can also set some power

management preferences in Windows 95 by selecting the Power Management and Display icons in the Control Panel.

Power Button Mode Allows you to specify Legacy mode or

SUSPEND mode.

CAUTION:

Using the Energy Save Monitor feature with non-Energy Star

compliant monitors may cause video distortion when the Energy Save

timeout occurs.

Add-In Devices

Sub-Menu Button Description

ISA Boards Lists installed ISA boards.

Allows you to Add or Remove boards, and to View or Edit board information.

PCI Boards Lists installed PCI boards.

Allows you to View or Edit board information.

Reference Guide 6-7

Using the Main Screen Menu Bar

The menu bar near the top of the main Computer Setup screen includes the following options: File, View, and Help.

■

Use the File menu to:

❏

❏ ❏ ❏

For more information about Replicated Setup, refer to

✎

Chapter 2, “Using Intelligent Manageability.”

■

Use the View menu to view DMA, I/O, IRQ, and Memory settings.

Computer Checkup (TEST )

Use Computer Checkup (TEST) in the following instances:

■

To determine if all devices are recognized by the system and functioning properly. Running TEST is optional, but recommended, after you install or connect a new device.

Save and Restore System Configuration (Replicated Setup)

Save Changes and Exit Exit without Saving Changes Set Defaults and Exit

6-8 Using Compaq Utilities

■

To save, print, or display the information generated by TEST. It is recommended that you run TEST and have the printed report available before placing a call to the Compaq Customer Support Center.

■

To assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing.

To run Computer Checkup (TEST), complete the following steps:

1. Turn on only the external devices that you wish to test. You may wish to leave the printer connected to log error messages.

2. Access the Compaq Utilities menu.

3. From the Compaq Utilities menu, select Computer Checkup (TEST).

4. When the test option menu appears, select the option to view the device list.

5. Verify that TEST correctly detected the devices installed.

✎

This utility will detect all devices manufactured by Compaq; devices from other manufacturers may not be detected.

❏

If the list is correct, select OK and go on to step 6.

❏

If the list is incorrect, be sure that any new devices are installed properly. If you do not find an installation problem, call your Compaq authorized dealer, reseller, or service provider.

6. Select one of the following from the test option menu:

❏

Quick Check Diagnostics—This option runs a quick, general test on each device with a minimal number of prompts. If errors occur, they are displayed when the testing is complete.

❏

Automatic Diagnostics—This option runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or file a log of errors.

❏

Prompted Diagnostics—This option allows maximum control over the device testing process. You can choose attended or unattended testing, decide to stop on errors, or choose to print or file a log of errors.

7. Follow the instructions on the screen as the diagnostic tests are run on the devices. When the testing is complete, the screen displays the test option menu again.

✎

When running TEST, record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service provider for assistance.

8. Exit to the Compaq Utilities menu.

Reference Guide 6-9

View System Information (INSPECT )

Use View System Information (INSPECT) in the following instances:

■

To view information about the system once it has been configured.

■

To save, print, or display the information generated by INSPECT. It is recommended that you run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.

■

To assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing.

INSPECT provides the following information about the system's operating environment:

■

Contents of the operating system startup files

■

Current memory configuration

■

ROM version

■

Type of processor and coprocessor

6-10 Using Compaq Utilities

■

Types of drives installed

■

Active printer and communications interfaces

■

Type of modem installed

■

Graphics details

■

Windows WIN.INI file details

Create a Diagnostics Diskette

Create a Diagnostics Diskette allows you to back up the diagnostics software preinstalled on your computer onto diskette.

✎

Compaq strongly recommends that you make a backup copy of the diagnostics software as soon as possible.

This utility is not available in Compaq Diagnostics for Windows; it must be accessed through the Compaq Utilities menu.

Exiting the Compaq Utilities Menu

To exit the Compaq Utilities menu, select the Exit option or press Ctrl+Alt+Delete. Either option restarts the computer and saves any changes you've made.

Reference Guide 6-11

chapter

ROUBLESHOOTING

This chapter provides information on how to identify and correct some common disk, display, memory, network, and software problems. It also identifies and explains some common messages you may receive on the screen.

Consult Appendix C, “Error Messages,” for an explanation of specific messages that may display during the power-on self-test (POST) at startup. You will not see these messages if your computer is configured for the Clean Boot mode.

Clean Boot suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to Descriptive mode during POST, press any key (except F10).

Descriptive Boot shows all system messages during POST. To see the system messages every time you restart your computer, reconfigure your computer to the Descriptive Boot mode, using Computer Setup.

Helpful Hints

If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general suggestions before taking further action:

■

Check that the computer and monitor are plugged into a working electrical outlet.

■

Check to see that the computer is turned on and the green power light is on.

■

Check to see that the monitor is turned on and the green monitor light is on.

Reference Guide 7-1

■

Turn up the brightness and contrast controls of the monitor if the monitor is dim.

■

Press and hold any key. If the system beeps, then your keyboard is operating correctly.

■

Check all cable connections for loose or incorrect connections.

■

Check that all switch settings have been set as instructed by the Configuration utility.

■

Be sure that all the needed device drivers have been installed (for example, if you are using a mouse, you need a mouse device driver).

■

Make sure that all printer drivers have been installed for each application.

Prefailure Warranty

CAUTION:

cables. Take out all diskettes from the diskette drives before you

turn on your system.

Turn off the computer before disconnecting any

The Prefailure Warranty ensures that, when you receive notification of a prefailure condition through Compaq Insight Manager, the component is replaced under warranty.

Deskpro 4000S components covered by the Prefailure Warranty include:

■

Smart II hard drives

■

Optional Error Correcting Code (ECC) memory (with ECC memory modules only)

For more information about Compaq Insight Manager, see Chapter 2, “Using Intelligent Manageability” and Chapter 6, “Using Compaq Utilities.”

7-2 Troubleshooting

Solving Minor

Problems

While your computer is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your computer, consider the problems and possible solutions outlined in the following series of tables. You may discover something you can resolve easily for yourself. If the condition persists, contact your Compaq authorized reseller or service provider.

Problem Cause Solution

Computer won't turn on Computer is not connected to

an external power source. Cables to the external power

source are unplugged.

A defective PCI or ISA card has been installed.

Computer doesn't automatically display the date and time

Computer does not beep during the power-on selftest (POST)

Computer powered off automatically

RTC (real-time clock) battery may need to be replaced. Battery life is approximately 5 years.

Speaker volume has been turned down.

The unit temperature was exceeded. The fan may be blocked.

Connect to an external power source.

Ensure that cables connecting the computer and the external source are plugged in properly.

Remove any adapter card that was just installed.

Replace the RTC battery. Refer to Appendix H, “Replacing the Battery” for installation instructions, or contact your Compaq authorized reseller or service provider for RTC battery replacement.

Click Start, then select Programs, Accessories, Multimedia, Volume Control.

1. Unit is in an exceedingly hot environment. Let it cool down.

2. Contact your Compaq authorized reseller or service provider.

Reference Guide 7-3

Solving Disk

Problems

If you encounter disk problems, refer to the common causes and solutions listed in the following table.

Problem Cause Solution

Diskette drive light stays on

Diskette drive cannot write to a diskette

A problem has occurred with a disk transaction

Diskette drive cannot read a diskette

Drive not found Cable is loose. Check connections.

Diskette is damaged. Run Scan Disk. Click Start, then

select Programs, Accessories,

System Tools. Diskette is incorrectly inserted. Remove diskette and reinsert. Drive button is not pushed in. Push in drive button. Software program is damaged. Check the program diskettes. Drive cable is not properly

connected. Diskette is not formatted. Format the diskette.

Diskette is write-protected. Use another diskette or remove the

Writing to the wrong drive. Check the drive letter in your path

Not enough space is left on the diskette.

Diskette write control is enabled.

The directory structure is bad, or there is a problem with a file.

Diskette is not formatted. Format the diskette.

You are using the wrong diskette type for the drive type.

Reconnect drive cable.

write protection.

statement.

Use another diskette.

Check your security feature settings.

Run Scan Disk. Click Start, then

select Programs, Accessories,

System Tools.

Check the type of drive you are using

and use the correct diskette type.

continued

7-4 Troubleshooting

Solving Disk Problems

continued

Problem Cause Solution

Computer configuration does not recognize second diskette drive.

Nonsystem disk message The system is trying to start

from a diskette that is not bootable.

Use Computer Setup to enable the

second diskette drive. Choose the

Storage option, under Built-in

Devices, to reconfigure the drive.

Remove the diskette from the drive.

Solving Display

Problems

If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table.

Problem Cause Solution

Blank screen Monitor is not turned on and

the monitor light is not on. The cable connections are not

correct.

The QuickBlank feature has been enabled through Computer Setup.

The energy saver feature has been enabled.

The RGB (Red, Green, Blue) input switch on the back of the monitor is incorrectly set.

You are using a fixed-sync monitor and it won't sync at the resolution chosen.

Monitor does not function properly when used with energy saver features

Monitor without energy saver capabilities is being used with energy saver features enabled.

Turn on the monitor and check that

the monitor light is on.

Check the cable connection from the

monitor to the computer and to the

electrical outlet.

Run Computer Setup and disable the

QuickBlank feature.

Hit any key or type your password.

Set the monitor's RGB input switch to

75 ohms and, if there is a sync

switch, set it to External.

Be sure that the monitor can support

the selected resolution and refresh

rate.

Disable monitor energy saver feature.

continued

Reference Guide 7-5

Solving Display Problems

continued

Problem Cause Solution

Video colors are wrong This indicates that either the

cabling or monitor impedance is incorrect.

Dim characters The brightness and contrast

controls are not set properly. Cables are not properly

connected.

The RGB switch on the back of the monitor is incorrectly set.

Screen goes blank You may have a screen

blanking utility installed, or energy saver features are enabled.

The picture is broken up, or it rolls, jitters, or blinks

Monitor overheats There is not enough ventilation

Cursor will not move using the arrow keys on the keypad

The monitor connections may be incomplete or the monitor may be incorrectly adjusted.

space for proper airflow.

The Num Lock key may be on. Press the Num Lock key. The light

1. Ensure that the Red, Green, and Blue BNC cables are connected to the corresponding monitor connectors.

2. Be sure your monitor's RGB inputs are set to 75 ohms.

Adjust the monitor brightness and contrast controls.

Check that the video cable is securely connected to the video card and the monitor.

Set the RGB switch (and sync options, if this option is available) to 75 ohms, with the sync set to External. Refer to the documentation included with the monitor.

Press any key or type password.

1. Be sure the monitor cable is securely connected to the computer.

2. In a 2-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other's electromagnetic field by moving them apart.

Leave at least 3 inches (7.6 cm) of ventilation space. Be sure there is nothing sitting on top of the monitor obstructing the air flow.

should not be on if you want to use the arrow keys.

7-6 Troubleshooting

Solving Printer

Problems

If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following table.

Problem Cause Solution

Printer will not print Printer is not turned on and

online. The correct printer drivers for

your application are not installed.

If you are on a network, you may not have made the connection to the printer.

Printer will not turn on The cables may not be

connected properly.

Prints garbled information

Printer is off line The printer may be out of

The correct printer drivers for your application are not installed.

The cables may not be connected properly.

paper.

Turn the printer on and make sure it is online.

Install the correct printer drivers for your application.

Make the proper network connections to the printer.

Reconnect all cables and check the power cord and electrical outlet.

Install the correct printer driver for your application.

Reconnect all cables.

Check the paper tray and refill it if it is empty. Select online.

Reference Guide 7-7

Solving Hardware

Installation

Problems

If you encounter hardware installation problems, refer to the documentation that came with the hardware option and to the common causes and solutions listed in the following table.

Problem Cause Solution

A new device is not recognized as part of the computer system

Solving Network

Problems

Computer Setup or the configuration utility has not been run to configure the new device.

Cable(s) of new external device are loose or power cables are unplugged.

Power switch of new external device is not turned on.

Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the

Run Computer Setup or the Configuration utility.

Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.

Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.

process of debugging the network cabling.

Problem Cause Solution

Remote Wakeup feature is not functioning.

Network driver does not detect network controller.

The Remote Wakeup feature is not available when using an AUI network connection.

Remote Wakeup is not enabled.

Network controller is disabled. Run Computer Setup and enable

Use an RJ-45 network connection.

Use the Network control application to enable Remote Wakeup.

For more information, refer to Chapter 2, “Using Intelligent Manageability.”

network controller.

continued

7-8 Troubleshooting

Solving Network Problems

continued

Problem Cause Solution

Network status link light does not turn on or flashes.

No active network is detected. Check cabling and network

equipment for proper connection.

Network controller is not set up properly.

System is configured for AUI connection.

Network driver is not properly loaded.

System cannot autosense the network.

Use the Network control application to verify that device is working properly.

For more information, refer to Chapter 3, “Network Communications.”

No solution; link LED does not apply to AUI connections.

Reinstall network drivers. For more information, refer to

Chapter 3, “Network Communications.”

Disable autosensing capabilities and force the system into the correct operating mode.

For more information, refer to Chapter 3, “Network Communications.”

continued

Reference Guide 7-9

Solving Network Problems

continued

Problem Cause Solution

Diagnostics reports a failure.

Diagnostics passes, but the computer does not communicate with the network.

Network controller stopped working when an expansion board was added to the computer.

The cable is not securely connected.

The cable is attached to the incorrect connector.

There is a problem with the cable or a device at the other end of the cable.

The network controller is defective.

Network controller interrupt or memory conflict with an expansion board.

Network drivers are not loaded, or driver parameters do not match current configuration.

The network controller is not configured for this computer.

Network controller interrupt overlaps the interrupt of an expansion board.

Network controller interrupt or memory conflict with an expansion board.

The network controller requires drivers.

The files containing the network drivers are corrupted.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

Ensure that the cable is attached to the correct connector.

Ensure that the cable and device at the other end are operating correctly.

Contact your Compaq authorized service provider.

Run Computer Setup and modify the network controller memory value.

Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

Select the Network icon at the Control Panel.

Run Computer Setup and modify the network controller memory value.

Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.

Reinstall the network drivers, using your backup diskettes.

continued

7-10 Troubleshooting

Solving Network Problems

continued

Problem Cause Solution

Network controller stopped working without apparent cause.

Solving Memory

Problems

The files containing the network drivers are corrupted.

The cable is not securely connected.

The network controller is defective.

Reinstall the network drivers, using your backup diskettes.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

Contact your Compaq authorized service provider.

If you encounter memory problems, refer to the common causes and solutions listed in the following table.

Problem Cause Solution

Out of Memory error Memory configuration may not

be set up correctly. You have run out of memory to

run the application.

Memory count during POST is wrong

Insufficient memory error during operation

The memory modules may not be installed correctly.

Too many Terminate and Stay Resident programs (TSRs) are installed.

You have run out of memory for your application.

Use the Device Manager to check memory configuration.

Check the application documentation to determine the memory requirements.

Check that the memory modules have been installed correctly and run the Computer Setup or Configuration utility.

Delete any TSRs that you do not need.

Check the memory requirements for the application, or add more memory to the computer.

Reference Guide 7-11

Solving CD-ROM

Problems

If you encounter CD-ROM problems, refer to the common causes and solutions listed in the following table or to the documentation that came with the optional CD-ROM.

Problem Cause Solution

System will not boot from CD-ROM drive

CD-ROM devices are not detected, driver is not loaded

Solving Software

Problems

Solving Problems

Using Local Alert

Messages

The CD-ROM boot is not enabled through the Computer Setup utility.

CD-ROM drive is not connected properly.

Run the Computer Setup or Configuration utility and set the drive priorities.

Refer to the documentation that came with the CD-ROM.

Most software problems occur as a result of the following:

■

The application was not installed correctly.

■

Memory was not allocated correctly.

■

There is a conflict between applications.

A Local Alert message notifies you of an impending hardware fault. If the computer is connected to a network and the Compaq Insight Management Agents are installed and configured, an SNMP trap (message) is sent to the specified SNMP-compliant management application.

A Local Alert message also tells you the steps you need to take to avoid loss of data and damage to the computer. The system administrator can create a customized action message that might include contact telephone or pager numbers.

7-12 Troubleshooting

To close a Local Alert message, click the Close button. To retrieve fault information after closing the dialog, run Compaq Insight Personal Edition.

System Temperature Alert Message



Message Recommended Actions

Your computer's internal temperature has risen to an unsafe level. Failure to take action soon may result in your computer automatically turning off without further warning.

Worldwide

Telephone Numbers

1. Save open files and exit all applications.

2. Shut down Windows.

3. Turn off your computer when Windows says that it is safe to do so.

4. If the computer cover is not firmly attached, reposition and secure it..

5. If you notice any airflow obstructions around the computer, remove them.

6. Keep power to the computer off for 5 minutes. At that time, it should be safe to turn on power to the computer.

7. Contact your system administrator if you are still experiencing problems.

Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance.

General Information Numbers

Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider.

Technical Support Numbers

Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.

Customer Support Numbers

Information on service and support programs including warranty, product catalogs, and white papers.

PaqFax Numbers

Automatic facsimile response system for technical and product specific information that is transmitted to any fax machine. PaqFax is available 24 hours a day.

✎

Telephone numbers are subject to change without notice.

Reference Guide 7-13

Worldwide Telephone Numbers

Location Country Code Telephone Number

Argentina

General Information +54 -1-796-1616 Technical Support +54 -1-796-1717

Australia

General Information 61-2-9911-1999 Technical Support 61-2-9911-1955 PaqFax 61-2-9911-1982

Austria

General Information* 0222/8 78-16 16 Technical Support* 0222/8 78-16-16 Ordering Backup Software +31 -55-38-43-39

Belgium/Luxemburg

General Information* Bel

Lux

Compaq Care Center* Bel

Lux Compaq Care Center Fax +32 -2-725-22-13 General Fax +32 -2-725-22-13 FaxPaq +32 -2-716-96-96 BBS +32 -2-716-95-92 Ordering Backup Software +32 -2-716-96-78 Ordering Backup Software Fax +32 -2-716-96-79

Brazil

General Information +55 -11-246-7866

* Toll-free, domestic telephone number

0903/99.036(45BF/min) 089/89.232 (12.5LF/min)

continued

7-14 Troubleshooting

Worldwide Telephone Numbers

continued

Location Country Code Telephone Number

Canada

General Information 905-707-1715 Technical Support 1-800-OKCOMPAQ

(1-800-652-6672) Customer Support 1-800-263-5868 Ordering Backup Software 1-800-952-7689 Battery Pack Recycling 1-800-263-5868

Caribbean

General Information 1-281-514-4220 Technical Support 1-281-518-2200

Chile

General Information +56 -2-274-1911 Technical Support +56 -2-274-3007

China

General Information (86) 10 68313399 Technical support (86) 10 68346721 BBS (86) 10 68346709 PaqFax (86) 10 68346724 Compaq Verification Center (86) 10 68346739 Compaq Management Service Center (86) 10 68313399-5873

Colombia

General Information +57 -1-312-0201 Technical Support +57 -1-345-0266

Czech Republic

General Information +420 -2-232-8772 Technical Support +420 -2-232-8772

Denmark

General Information +45 -45-90-45-90 Technical Support +45 -45-90-45-45

continued

Reference Guide 7-15

Worldwide Telephone Numbers

continued

Location Country Code Telephone Number

Finland

General Information +358 -0-615-599 Technical Support* 9800-206-720 QuickLine (BBS) +358 -0-6155 9870

France

General Information +33 -1-41-33-41-33 Technical Support +33 -1-41-33-44-55

Germany

General Information* 0180/3 22 12 21 General Information Fax* 0180/3 22 12 20 All Products Fax* 0180/5 21 21 17 Menu Selection* 0190/88 80 80

(0,12 DM/2 sec. or 3,60 DM/min.) Presario Hotline* 0190/88 80 81

(0,12 DM/2 sec. or 3,60 DM/min.) Notebook Hotline* 0190/88 80 82

(0,12 DM/2 sec. or 3,60 DM/min.) Desktop Hotline* 0190/88 80 83

(0,12 DM/2 sec. or 3,60 DM/min.) Server Hotline* 0190/88 80 84

(0,12 DM/2 sec. or 3,60 DM/min.) QuickLine* 0180/5 21 21 18 (0,48 DM/min.) FaxPaq* 0180/5 21 21 19 (0,48 DM/min.)

Hong Kong

General Information 852-28681382 Technical Support 852-90116633 PaqFax 852-28671648

continued

7-16 Troubleshooting

Worldwide Telephone Numbers

continued

Location Country Code Telephone Number

Hungary

General Information +36 -1-457-3600 Technical Support +36 -1-457-3682

* Toll-free, domestic telephone number

India

General Information 91-80-559-6023 PaqFax 91-80-559-8989 BBS 91-80-559-8900

Israel

General Information +972 -3-6363-444 Fax +972 -3-6396-601 Technical Support +49 -89-9933-2891

Italy

General Information +39 -2-57-59-03-00 Technical Support +39 -2-57-59-03-00 BBS +39 -2-89-200-222 Ordering Backup Software +39 -1-67-859-030

Japan

General Information* 0120-101-589 Technical Support* 0120-101-589 Presario* 0120-099-589 Windows 95 Support* 0120-505-589 Ordering Backup Software* 0120-250-589 FaxStation 81-3-5402-0991

Korea

General Information 82-2-3470-07001 Technical Support 82-2-523-3575

82-082-902-77774

continued

Reference Guide 7-17

Worldwide Telephone Numbers

continued

Location Country Code Telephone Number

Technical Support 603-718-1636

* Toll-free, domestic telephone number

Mexico

General Information +52 -5-229-7900 Technical Support +52 -5-229-7910 PaqFax +52 -5-229-7920

Netherlands

General Information 0182-565805 Presario Customer Support* 06-32023091 (Dfl. 0.75/min) Presario Fax* 06-8212391 (Dfl. 0.40/min) Customer Support for all other products* 06-91681616 (Dfl. 0.75/min) Fax for all other products* 06-8991116 (Dfl. 0.40/min) QuickLine Bulletin Board 0182-572366

New Zealand

General Information 64-9-307-3969

Norway

General Information +47 -22-07-20-20 Technical Support +47 -22-07-20-20

Poland

General Information +48 -22-630-3535 Technical Support +48 -22-630-3535

Portugal

General Information +351 -1-412-8400 Technical Support +351 -1-412-8460

Russia

General Information +7 -095-967-1700 Technical Support +7 -095-967-1700

* Toll-free, domestic telephone number

continued

7-18 Troubleshooting

Compaq Deskpro 4000S Series Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice

preface

Front Panel Components

Rear Panel Components

Drive Positions

Routine Care

Asset Management

Fault Management

Removing the Cover

Removing the Expansion Card Cage

Upgrading Memory

Compaq Utilities

Helpful Hints

Prefailure Warranty