Cleanmate QQ9 User Manual

USER MANUAL

ROBOTICVACUUMCLEANER

Welcome --------------------------------------------------- 01 Important Safety Instructions ----------------------- 02 Product and Accessories ----------------------------- 03 About the Robot ----------------------------------------- 04

Function

Smart System --------------------------------------------- 05 Cleaning System ----------------------------------------- 07

Get Started

Remove the Protective Packaging ------------------ 08 Install the Battery ----------------------------------------- 08 Install the Recharging Base --------------------------- 09 Install the Sonic Wall ------------------------------------ 10 Set up the App --------------------------------------------- 11

How to Use the Robot

The Robot -------------------------------------------------- 12 Remote Control ------------------------------------------- 13 Recharging ------------------------------------------------- 15 Mop Module ------------------------------------------------ 16

Robot Maintenance ------------------------------------ 17 Troubleshooting ----------------------------------------- 21 Specification --------------------------------------------- 24 Warranty Card -------------------------------------------- 25

Table of Content

Welcome

Dear Valued Customers:

Thank you for choosing CleanMate and our new generation robotic vacuum cleaner. As smart

home appliances have entered millions of homes in the world, it is wise to choose the best

smart home appliances to enjoy the comfort and ease of our lives. For the best performance

of this product, please kindly read through this manual carefully before use this product .

Should you have any further questions, please visit our website.

( www.cleanmateusa.com ) for more information.

C L E A N M A T E

Important Safety Instructions

Please read the following safety and operation instructions thoroughly before using this robot. Warranty service is not available for improper usage. Please keep this manual for future reference. To avoid electric shock, do not expose the electronics of your robot, and use indoors in dry location only.

Prohibition

01. Children under the age of 8 or persons with reduced physical, sensory or mental capabilities should not use this robot without the supervision of parents or others.

02. Do not disassemble, fix or remodel any part of this robot.

03. Never touch the battery charger pod with any metal or electricity-conducted stuff.

04. Never touch the robot and any other parts with wet hands, including the battery charger, power plug and power cord.

05. Avoid to put heavy stuff onto the power cord which might damage it.

06. Do not leave the robot outdoors.

07. Do not use this robot near any possible hazardous or explosive places.

08. Do not stand on the robot.

09. ONLY use attachments, accessories and spare parts authorized by the manufacturer.

10. Do not use this robot in the places near any volatile materials.

11. Do not use the robot in a moist or wet environment.

12. Do not spray or pour liquids on your robot.

13. Do not expose to direct sunlight, use in room temperature environment only.

14. Do not use the robot to pick up sharp objects, glass, or anything that is burning or smoking.

15. Do not use this device to pick up spills of water bleach, paint, or anything wet.

16. It's not recommended to use the robot on long-pile carpet which it might get stuck.

17. Be aware of the robot while it's working, be careful not to step on it.

18. Do not use recharging base, power cord or plug if they're damaged, they must be replaced.

19. Do not heat up the battery or immerse the battery pack in any liquid. Do not crush the battery.

● Before using the robot, it is suggested to clean up clothing, papers, plastic bags ,pets' dirt,

toys and fragile objects on the ground.

● Tidy up small items, such as power cords, cables, and loose fringes of rugs to prevent any

possible stuck.

● Tidy up long-sagged curtains.

Caution

Caution Notice ( Battery ):

● Check the battery pack for any sign of damage or leakage. Do not charge damaged or leaking battery

packs in case of fire or explosion.

● If the robot won't be used for a long period of time, unplug the power cord and remove the battery from

the robot then store it in a cool, dry place.

● Wrap the contact pods before recycle or discard the battery.

● If the skin or eyes is exposed to the leakage of the battery, wash the affected area with large amounts

of water and seek medical advice.

● When the battery is obsolete, do not discard it to the garbage bin which could cause environmental

pollution. You may send it back to local recycle center, repair center, or assigned agents for disposal.

C L E A N M A T E

Mop Module

Optional

Recharging Base

Side Brush

The Robot

Rechargeable Battery

Adaptor

HEPA Filter

AAA Battery (X2)

Sonic Wall

Remote Control

AA Battery (X2)

Mop

Product and Accessories

C L E A N M A T E

About the Robot

Dustbin Button

Power Button

( LED display )

Signal LED Display

Dustbin

Remote Control

Sonic Wall

Extendable Side Brush

The Panel

Wheel

Roller Brush

DC Inlet

Caster Wheel

Sonic Sensors

Cliff Detect Sensor

DC Inlet

Wireless Recharging Base

Recharging Base Light

Upper Cover

Bottom

3-in-1 Kit

C L E A N M A T E

Smart System

CleanMate App

Control the Robot

Auto Recharge

When the battery is lower than 25-30%, the robot will come back to its home base to recharge then continue to finish the work it left.

NaviMap® Technology

Combine our advanced navigation software with a full suite of Smart Sensors, the robot can map out your home and perform thorough cleaning in less time.

Sonic Wall (Optional)

Use the sonic wall to keep the robot in the place you want to be cleaned.

Check the Suppliers Status Schedule Cleaning

C L E A N M A T E

Look up the Cleaning Map

50%

The robot might still bump into some narrow objects like the legs of desk or chair which is hard to detect. Remove fragile objects, especially expensive ceramics or valuables which could fall or break before cleaning.

When is activated, the robot will avoid direct bumping of any obstacles that it will slow down and turn away at about the range of 2 cm.

When press again, the robot will enter Soft-touch Mode that the robot will touch the obstacle softly and then turn away to resume cleaning.

There are Cliff Detect Sensors on the bottom of the robot to prevent the robot from falling down stairs. It's highly suggested to place two obstacles on the place if used on a high floor area. (i.e. 2 bottles with more than 2kg of water or liquid)

Anti-falling

Anti-Collision

Dirt Detect

Robot will automatically apply extra cleaning on concentrated areas of dirt, such as high-traffic zones of your home.



Dustbin Full Detect Dirt Detect

Cleaning Zone

Non-Cleaning Zone

＞2kg

C L E A N M A T E

Cleaning System

Cleaning Modes

Spiral Mode : Best for the concentrated area of dust and debris, the robot will clean in a spiral pattern up to 2 min.

Wall-following Mode: Clean along the wall or obstacles for a round to ensure deep cleaning on edges and corners.

Zig-zag Mode: Clean in a Zig-zag pattern which can cover the area thoroughly.

Auto Mode: Robot will keep updating the mapping system and plan the best cleaning modes combination.

Extendable Side Brush

Robot will extend the left side brushin wall-following mode which gives extra cleaning on edges and corners

The side brush will keep operating inside therobot under usual cleaning.

Floating Roller Brush

Combined with our powerful vacuum suction, the roller brush can adapt to all floor types and remove the debris efficiently.

C L E A N M A T E

1 2

Remove the Protective Packaging

To best use the robot, remember to remove the protective material.

1. Push the dustbin release button and pull out the dustbin.

2. Flip the robot over, and push the battery into the slot. Push the battery until the hook is

completely locked.

3. Flip the robot over again, and insert the dustbin back.

Install the Battery

C L E A N M A T E

DC Inlet

Ultrasonic LED light

Panel

Blue LED Light

The blue LED light on the Recharging Home Base will turn on when it is plugged in. While the Ultrasonic LED light will turn on for 2 seconds and then turn off. * Blue LED light will only display when the remote is placed on the recharging base.

Recharging Base

DC Inlet

Signal Detect Mode

60cm

1.2m

Install the Recharging Base

Charging

(The robot power button will

blink for 3 second and turn off)

Fully Charged

Blinking

Slow-blinking Turn on for 10

sec and turn off

1. Connect the DC Plug into the recharging base.

2. Place the Recharging Base in an open, uncluttered area against of the wall. Position it at a proper location with at least 60cm on each side and 120cm in front of the recharging base.

3. Connect the AC adaptor to the power socket on the rear side. Only use the AC adaptor provided.

Standby Mode

C L E A N M A T E

Sonic Wall might not work due to the reflection of different housing environment and walls.

Before using the sonic wall, test if the robot can pass. Stop using the sonic wall if the power light is blinking.

Place in front of the area that you don't want the robot to clean like kitchen and bathroom. When the robot

* is approaching the sonic wall, it will turn away instead of entering in.

Sonic Wall may be interfered by other powerful electronics such as microwave and refrigerator. Please

* keep sonic wall away from these electronics.

Power Switch

1. Turn on the power switch.

2. The sonic wall will turn on/off automatically when the robot is nearby/away from the sonic wall.

3. The effective range of the sonic wall is up to 2.5 meters (8 ft.). The accuracy declines as the range increases.

4. LED light display:

Low Battery: LED light start blinking Charging: LED light start blinking slowly. Fully Charged: LED light will solid light.

5. Sonic wall is auto-recharged when placing back to the recharging base.

Sonic Wall Guide

Ultrasonic LED Light

Install the Sonic Wall

C L E A N M A T E

Install Smartphone APP and Connect with Wi-Fi

1.Connect your phone with a Wi-Fi network.

2.Scan the QR code below, or download CleanMate APP in your APP store.

Wi-Fi

connected

Connecting to the Wi-Fi

Enter your Wi-Fi password,

press next

Follow the instructions,

press next when completed.

Run

the app

Add your robot

to the app

Enter

startup screen

Download and install the app

C L E A N M A T E

Set up the App

Android

iOS

The Robot

Power Button

LED Light

Power Button

Use the app or remote to stop cleaning or lift the robot up for 3 sec that it will stop automatically.

Pause the Robot

Bumper Light

Standby Mode

Power Off Working Mode

Press

Press for 2 sec

or After 10 min

DO NOT TOUCH the robot while it's calibrating when just activating. The blue LED light will blink rapidly then start cleaning.

Press

Slow-blinking

C L E A N M A T E

Remote Control

1. Power Button

On : LCD displays all function icons. The remote will enter standard mode in one second. Off : LCD display is off. The remote will enter power-saving mode. * In standby mode, you can schedule cleaning, choose cleaning

2. Enter Button

After setting local time and cleaning schedule, press to save all settings. * The robot will beep once after setting.

3. Start/Stop Button

The robot will always start with Auto Mode.

4. Direction Buttons

Use to control direction. * You can control the robot when returning home or under standby mode.

5. Cleaning Standard Button

Quick Cleaning --- 1 cleaning cycles(Default)

Remote Control Function

Remote Control Connection

The remote control already installed with two AAA batteries. If the remote doesn't work, try to install again or replace the batteries.

Bring the remote control close to the robot within the range of 1 meters. Press both and for 3 seconds. The remote control enters connection mode. As soon as the connection is completed, the robot will beep 3 times.

Standard Cleaning —2 cleaning cycles Extra Cleaning --- 3 cleaning cycles

6. Time Setting Button

Press once to enter / exit local time setting process.

7. Anti-Collision Button

Press to turn on/off anti-collision function.

8. Cleaning Mode Button

Press to choose from these cleaning modes: Spiral/Wall-following/Zig-zag/Auto Mode.

9. Auto-Recharge Button

The robot will start searching for the Recharging Base automatically.

10. Schedule Cleaning Button

Press once to enter/exit scheduled cleaning setting mode.

For 6.10., you can adjust the time by using the direction buttons.

9 8

5 6

C L E A N M A T E

Local Time

ScheduleCleaning

Days

Time

1. As illustration, press to activate local time setting. The hour figure blinks in default.

2. Use to switch between hour, minute and weekday.

3. Use to increase or decrease the figures. Speed setting is available by pressing it for 2 seconds.

When schedule cleaning time for multiple days, press the Up button to confirm the desired weekday until the figure doesn't blink; press the Down button to cancel it; press the Enter button or Time setting button to save and exit. (The robot will beep once which indicate setting successfully) To cancel the scheduled time, use the Left button to the Default Screen (Showed as Pic1) then save and exit.

Pic1

Setting time and Cleaning Schedule

7 1 2 3 4 5 6 7 1 2 3 4 5 6

Press or to save and exit.

Pic2

Local Time Setting

Schedule Cleaning

1. As illustration, press to schedule cleaning time.

2. Pic1 displays in default setting.

3. As illustration, pressto initiate the setting.

4. Use to switch between hour, minute and weekday.

5. Use to increase or decrease the figures. Speed setting is available by pressing it for 2 seconds.

C L E A N M A T E

Wired Charging

2. Store the Sonic Wall

behind the Recharging Base

3. Connect to the Adapter

Sonic Wall Recharging (Optional)

1. Switch OFF the Sonic Wall

Direct Charging

1. When the robot is not at working mode, connect the AC adaptor to the robot directly.

2. Plug the AC power cord and start recharging.

Remote control is not functional while direct charging.

DCInlet

Recharging

Wireless/Wired Charging

Wireless/Wired Charging can both work automatically.

Wireless Charging

C L E A N M A T E

Mop Module

1. Separate Design of Wet and Dry Mop-Mop first with wet mop, then clean with dry mop.

2. Adjustable Water Volume-The water supply will stop when power off.

3. Large Water Tank-Supply 200mL water for 60-90min.

Add Water to the Tank

Tilt the water tank so that the water can flow into the front left corner. (Do not exceed the high water line)

Install the Water Tank

Fit the back part of the robot on top of the water tank

Press down to fit the robot and the tank completely.

Replace the Mop

Separate the water tank from the module

Place the mop to fit into the corners.

Attach the microfiber mop to the mop plate. (Do not cover the wheel)

Fill up the water to the front right corner and close the tank cap.

High Water Line

DO NOT block the vent

Open the tank cap, and add water into the tank

Put the water tank on the floor

Lift the robot and press the water tank

Mop Module Features

C L E A N M A T E

It is highly suggested to clean up the Dustbin and the filter after each cleaning cycle. The detailed cleaning process is illustrated as below.

1. Put the robot on top of waste paper, and press the Dustbin button, remove the Dustbin.

2. Press PUSH button, remove the filter and empty the Dustbin.

3. Take out the filter and clean it with a small brush.

4. Remove the Dustbin and wash with water.

5. Install the filter and Dustbin back to the robot until you hear a click.

Robot Maintenance

Turn off the robot and flip it over. Clean the robot if there is anything jammed at suction nozzle or any dust or dirt on the sensors.

* Lift the Vacuum Moter Module/Press the Dustbin

1. Dustbin and Filter

1 2 3 4

1 2 3

1 2

DO NOT wash the HEPA filter, regular maintenance and replacement is recommended.

2、Robot Cleaning

Warning: Do not wash the

Vacuum Moter Module which contains eletronics.

C L E A N M A T E

4. Remove and Install the Side Brush

Use a screwdriver to remove the screw then remove the side brush.

Use the screwdriver to reinstall the side brush and secure the screws. * Noted the difference between left/right side brush.

3 Cleaning the Roller Brush.

When the roller brush is dirty or tangled with hair, please follow the below instructions to clean it.

1. Turn off the robot.

2. Take out the roller brush.

3. Use the Cleaning Tool to cut tangled hair and remove other debris.

4. Install the roller brush and make sure the cover is properly locked.

2- 1 2- 2 2-3

4- 1 4-2

Pull up the snap-fit

C L E A N M A T E

5. Recommended Robot Care

Recharging Base Sonic Wall

Battery

Please remove the battery if not using for more than one month. Fully recharged before using the battery.

Every 12 months

Side Brush

Dustbin After each use

HEPA Filter

Once per week(twice a week in home with pets)

Every 3 months

Floating Roller Brush

Caster Wheel

Wheel

Once every 2 weeks

Ultrasonic Sensors Once per month

Cliff Sensor

Robot Part

Care Frequency

Replacement

Frequency

1. Battery is consumables, regular replacement is suggested. Please contact Customer Service or purchase from an authorized dealer.

2. The battery performance might be limited due to:

* Intense vibration or drops. * Stored in the robot and not be used for a long time. * Exposed to high temperature environment like direct sunlight, heater and fireplace.

* Used beyond the temperature limit. (0℃-40℃)

3. For long-term storage (more than a month), keep the battery in a cool, dry place.

4. With proper care, the battery can last for many cleaning cycles.

6. Battery Care

Once every 2 weeks

Once per month

Every 3 months

C L E A N M A T E

Once per week(twice a week in home with pets)

8. How to Pair the Device

Place the robot, recharging base and sonic wall together in auto-recharging mode then activate the power.

Beep once: Recharging base paired. A Long Beep: Sonic wall paired. No Beeps: Paired or Pairing fail.

After device paired, it won't enter pairing mode again and will exit pairing mode in 15 sec.

* The robot already pair with the recharging base which can be used immediately. * If there is a replacement/maintenance/new-adding of the robot and accessories, it will need to pair up again. * Robot can pair up to two recharging bases and three sonic walls. Only purchase the accessories from the authorized dealer.

7. Pairing Settings

C L E A N M A T E

Left Wheel Overload Check and clean the left wheel from hair or debris.

Right Wheel Overload Check and clean the right wheel from hair or debris.

Side Brush Overload Check and clean the side brushes from hair or debris.

Caster Wheel Stuck

Check if the caster wheel is rotating properly in everyway and clean it. Remove the screws for deep cleaning.

Rolling Brush Overload Check and clean the rolling brush from hair or debris.

Suction Motor Overload

Check and clean the roller brush from hair or debris. Make sure filter and HEPA filter is preperly installed.

Recharging Error

1. Check if the battery is installed.

2. Let the robot work until low battery then try recharging again.

3. Make the robot dock again manually or automatically.

Bumper Sensor Error

Check if the bumper can bounce back when pressing from left, right and middle side; if not, check if the bumper get stuck then clean the debris.

Cliff Sensors Error

Check if the Cliff Sensors are covered with dust, use a dry cloth to clean it.

Errors

Notification

Front Cliff

Sensor Warning

Troubleshooting

Front Wheel

Senor Warning

Bumper Sensor

Warning

Left Wheel

Overloaded

Right Wheel

Overloaded

Side Brush

Overloaded

Soft Touch

Off

Battery

Low

Battery

Charging

Battery

Charged

Roller Brush

Overloaded

Charging

Malfunction

Start

Stop

Returning

Home

Soft Touch

C L E A N M A T E

Robot

Display

Bumper Light

Blue(Slow-blinking)

Normal Battery Low

Status

Power Button

Blink in Red and Blue

Wi-Fi

Connecting

Mode

Solid Blue Red(Blinking)

Working

Mode

Signal

Detect

Mode

Recharging

Status Indication

Red(Slow-blinking)

Detect Dust

Blue(Blink for 3sec)

Signal Found

Power Off

Stop by an error

Solid Red

Four Bumper Light:

0 - LED Light ON 1 - LED Light OFF

0001: Left Wheel Overload 0010: Right Wheel Overload 0011: Side Brush Overload 0100: Caster Wheel Stuck 0101: Roller Brush Overload 0111: Recharging Error 1000: Bumper Sensor Error 1001: Left Cliff Sensor Error 1010: Mid Cliff Sensor Error 1100: Right Cliff Sensor Error

( For Cliff Sensors Error, two or three LED light might turn on altogether )

SolidBlue(for10sec)

-

Blue(Blinking)

Dustbin Full

Blue(Slow-blinking) Blue(Slow-blinking)

Bumper Light

Normal Battery Low

Status

Power Button

Solid Blue Solid Blue

Dustbin Full

- -

Blue(Blinking)

Blue(Blinking) Red(Blinking)

Bumper Light

Normal Battery Low

Status

Power Button

- -

Dustbin Full

Red(Slow-blinking)

- -

Bumper Light

Normal Battery Full

Status

Power Button

Dustbin Full

- -

Blue(Blink for 3sec)

-

Blue(Blinking)

Bumper Light

Normal Battery Low

Status

Power Button

Red(Slow-blinking)

Blue(Slow-blinking)

-

Red(Slow-blinking)

Bumper Light

Normal

Status

Power Button

-

C L E A N M A T E

Robot cannot be activated

Robot cannot detect cliffs

Problem

Solutions

C L E A N M A T E

1. Check if battery is installed properly.

2. Charge the robot with Recharging Base or direct charging.

Direct charging does not work

1. Check if battery is installed properly.

2. Clean the charging contacts on the battery with a dry cloth.

Recharging Base does not charge the battery

1. Place the remote on top of the Recharging Base, the blue LED Light should turn on. If not, check if the AC adaptor is connected properly.

2. If the blue LED light is on: For wired charging, clean the charging contacts on the Recharging Base. For wireless charging, connect the robot and the Recharging Base properly.

3. Take out the dustbin, and clean the charging contacts on the robot and the dustbin.

Sonic Wall cannot be charged.

1. Check if the battery is installed properly and Sonic Wall is power on.

2. When recharging, install Sonic Wall on to Recharging Base back to back, make sure the charging contact are connecting.

3. Clean the charging contacts.

Robot moves very slowly

1. Check if the Dustbin is full and empty it.

2. Check if roller brush is stuck or the cover is secured.

3. Check if the caster wheel is rotating properly in everyway and clean it.

1. Clean the Cliff Sensors at the bottom of the robot.

2. The Cliff Sensors might be affected by different floor types, it is suggested to use obstacles to avoid drops.

Specification

Li-Ion Battery 14.8V 2600mAh/ 3350mAh/ 6700mAh

about 2.5/3.5/7 hours

Input: AC100V-240V 50/60Hz Output: DC 20V 1000mA

about 80/100/200 minutes

24 cm/sec

800 pa

< 62 dB

330 ( Diameter ) X 80 ( Height ) mm

about 3.4 kg

0-40 ℃

0.4L ( liter )

Recharging Battery

Recharging Time

Input/Output

Working Time

Moving Speed

Suction Power

Noise

Dimension

Weight

Working Environment

Dustbin Volume

C L E A N M A T E

WarrantyCard

Please fill out this card completely, attach postcard rate stamp and mail to Cleanmate within two weeks of purchase to activate your one year manufacturer warranty.

Model No.: Serial No.:

Your Name: Mr/Ms/Mrs/Mdm

E-mail: Tel/HP:

Address:

Country: State/City:

Date of Purchase: Purchase price:$

Name of Store Where Purchased:

Name&Address:

Dear Customer:

Thank you for purchasing this Cleanmate Vacuum Cleaner. All Cleanmate Vacuum Cleaner are designed and manufactured to the highest standards for easy usage and high-quality performance. At Cleanmate, we believe in providing service that adds value to

your purchase. The Guarantee has therefore been specially designed for you, with your interest at heart.

Terms & Conditions

1) All Cleanmate Vacuum Cleaner are covered against all manufacturer defects form the date of purchase for the period of one year.

2) This warranty becomes void when any unauthorized repairs are carried out or when the product is tempered with.

3) This warranty applies provided the product is handled properly for its intended use, in accordance with its operating and care instructions upon registration of warranty.

4) This warranty does not cover ordinary wear and tear of parts nor does it cover damage of paintwork, sweeping brush,centre brush,filters, dust canister and cleaning brush.

5) Cleanmate warranty does not apply if the damage is caused by accidents including but not limited to lightning,water, fire, misuse or negligence.

6) Cleanmate reserves the right to request for the official invoice or sales receipts as proof of purchase.

7) Cleanmate reserves the right to amend the terms and conditions if necessary.

Robotic Vacuum Cleaner

You may visit our website, (cleanmateusa.com) to register your Robot and activate your warranty service. More information, such as Frequently Asked Questions, Manual Download, Accessory Purchase and Product Updates, can also be found on our website.

Please send questions, comments and concerns to our customer care service department at service@cleanmateusa.com

C L E A N M A T E

For FAQs and more information, please visit:

www.cleanmateusa.com

Cleanmate QQ9 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual