Cisco VoIP 8961, VoIP 9971, VoIP 9951 Reference Manual
Cisco VoIP 8961/9951/9971 Phones
Reference Guide
ICIT Technology Training and Advancement – training@uww.edu
Updated on 8/1/2014
TABLE OF CONTENTS
Phone Overview ............................................................................................................................................ 4
Phone Terms ............................................................................................................................................. 5
Operating Your Phone................................................................................................................................... 6
Place a Call ................................................................................................................................................ 6
Dialing an Outside Number ................................................................................................................... 6
Answer a Call ............................................................................................................................................. 6
End a Call ................................................................................................................................................... 6
Redial a Number ....................................................................................................................................... 7
Place Call on Hold...................................................................................................................................... 7
Park a Call .................................................................................................................................................. 8
Mute a Call ................................................................................................................................................ 9
Shared Lines .............................................................................................................................................. 9
Answer a Shared Line ............................................................................................................................ 9
Manage Call Waiting ............................................................................................................................... 10
Phone Volume ............................................................................................................................................. 11
Adjust the Volume for the Current Call .................................................................................................. 11
Adjust the Ring Volume .......................................................................................................................... 11
Changing your Ring Type ........................................................................................................................ 12
Transfer a Call ......................................................................................................................................... 13
Swap between Calls before Completing a Transfer ............................................................................ 13
Transfer Call to Voice Mail .................................................................................................................. 14
Transfer a Call to another User’s Voice Mail ...................................................................................... 14
Forward All Calls...................................................................................................................................... 15
Forward All Calls to Voice Mail ........................................................................................................... 16
Place and Establish a Conference Call..................................................................................................... 17
To create a conference call: .................................................................................................................... 17
End a conference call: ............................................................................................................................. 17
Do Not Disturb ........................................................................................................................................ 18
Call History .................................................................................................................................................. 18
Video Camera Operations ........................................................................................................................... 19
Enable/Disable Video Camera ................................................................................................................ 19
2
Camera Shutter Control .......................................................................................................................... 20
Camera Control While on a Call .............................................................................................................. 20
Minimize Remote Caller Video ........................................................................................................... 20
Video Mute ......................................................................................................................................... 20
Adjust Display Brightness ............................................................................................................................ 20
Adjust the Brightness .............................................................................................................................. 20
Voice Mail ................................................................................................................................................... 21
Access Voice Mail from Your Phone ....................................................................................................... 21
Access Voice Mail Remotely ................................................................................................................... 21
Change your Voice Mail Pin .................................................................................................................... 21
Corporate Directory .................................................................................................................................... 22
Cisco Self Care Portal .................................................................................................................................. 24
Speed Dials .............................................................................................................................................. 24
Call Forwarding ....................................................................................................................................... 25
Do Not Disturb ........................................................................................................................................ 26
Single Number Reach and Move to Mobile ............................................................................................ 26
3
PHONE OVERVIEW
1. Phone screen
12. Mute button
2. Session buttons
13. Headset button
3. Soft key buttons
14. Volume button
4. Back button
15. Messages button
5. Release button (End call)
16. Applications button
6. Navigation pad and Select button
17. Contacts button
7. Conference button
18. Phone display
8. Hold button
19. Programmable features buttons
9. Transfer button
20. Handset with light strip
10. Keypad
11. Speakerphone button
4
Phone Terms
• Soft Keys – buttons located at the bottom of your
screen. To select a soft key, press the
Soft key options change dynamically
• MWI (Message Waiting Indicator) – The light on
• Line Buttons – Depending on the model of your
line may be assigned to Do Not
Line buttons with no label can usually be
phone LCD
button located directly under that soft key option.
If your phone is touch-screen enabled, press the
button option on the LCD screen.
NOTE:
depending on what feature of the phone you are
using.
the back of the phone’s handset. This light will
illuminate while receiving a call and also when you
have a new voice mail message.
phone, you may have 1 to 3 line buttons available.
• The first line is normally assigned your direct
extension number.
• The second line may be a shared line.
• The sixth
Disturb
•
configured as speed dials.
5
OPERATING YOUR PHONE
Place a Call
Note: Use the (Backspace) soft key to erase digits that you enter incorrectly.
Dialing an Outside Number
Answer a Call
End a Call
Use one of the following methods to place a call:
• Lift the handset and dial the 4 digit extension number.
• Dial the number, and then lift the handset.
• Dial the number, and then press the Call soft key.
• Press the line button for your extension, and then dial.
• Press the Speaker button, and then dial.
• If you are using a headset, press the Headset button, and then dial.
• Dial the number, and then press the Headset button.
• If you have established speed-dial numbers, press a speed-dial button.
• If you have selected a number from a directory, press the Dial soft key.
To dial an outside number, use any of the methods above to place your call. While dialing the number
press 9, then the full 10 digit telephone number.
• EX: 9-1-262-555-5555
To answer a call:
• Lift the handset.
• If you are using a headset, press the (Headset) button. If necessary, press the line
button to select between incoming calls.
• If you are using the speakerphone, press the Answer soft key or the (Speaker)
button.
To end a call:
• Hang up the handset.
• If you are using a headset, press the (Headset) button or the End Call soft key.
• If you are using a speakerphone, press the (Speaker) button or the End Call soft key.
6
Redial a Number
Place Call on Hold
Note: Because the hold feature can generate music or tones, avoid using hold when dialed into a
remote conference system.
To redial the most recently dialed number:
• Lift the handset and press the Redial soft key button on your phone.
• Press the Redial soft key button on your phone to dial using the speakerphone.
To place a call on hold while on the call:
• Press the Hold button on your phone.
To retrieve a held call:
• Press the Resume soft key.
– If multiple calls are on hold, use the Navigation button to select the desired call before
you press Resume.
– If multiple calls on multiple lines are on hold, press the line button for the line that you
want to pick up. The active call on the other line is automatically put on hold.
7
Park a Call
Step 1
Step 2
Step 3
phone, dial the
NOTE: A call will only remain on park for 60 seconds. After 60 seconds, the call will ring again on the
originating phone.
To park a call so that it can be picked up on another UW-Whitewater phone:
If video is active during your call, press the More soft key
button, then press the Park soft key button.
If video has been minimized, press the Park button.
The party will be put on hold.
Make note of the park number assigned to your call.
From another UW-Whitewater Cisco
park number assigned to your phone.
You will now be placed into the original call.
8
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