Cisco Vianet SPA-500 Series User Manual

Cisco SPA-500 Series User’s Guide

V1.2

10/07/2013

Contents

Cisco SPA-500 Series Overview ..................................................................................................................... 3

Using the Call Features of the Cisco SPA-500 Series ..................................................................................... 4

Placing a Call ............................................................................................................................................. 4

Answering a Call ........................................................................................................................................ 4

Ending a Call .............................................................................................................................................. 4

Do Not Disturb .......................................................................................................................................... 4

Call Forwarding ......................................................................................................................................... 4

Blind Transferring ...................................................................................................................................... 4

Warm Transferring .................................................................................................................................... 4

Placing a Call on Hold ................................................................................................................................ 5

Placing a Conference Call .......................................................................................................................... 5

Conferencing a Held Call with an Active Call ............................................................................................ 5

Softkey Button Quick Reference ................................................................................................................... 6

Using the Voice Mail Features of the Cisco SPA-500 Series.......................................................................... 7

Accessing Voice Mail ................................................................................................................................. 7

Recording Your Message........................................................................................................................... 7

Fast-Forwarding or Rewinding Messages ................................................................................................. 7

Voice Mail Prompt Menu .......................................................................................................................... 7

Accessing Voice Mail from Another Location ........................................................................................... 7

Technical Support ......................................................................................................................................... 8

How to Contact Us .................................................................................................................................... 8

9-1-1 – Emergency Access .......................................................................................................................... 9

vTone/PBX VoIP 9-1-1 Service Limitations ................................................................................................ 9

Limitation of Liability ................................................................................................................................ 9

User tips to remember when placing a 9-1-1 call from a vTone phone line: ........................................... 9

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Cisco SPA-500 Series Overview

The following list highlights some of the features that are available with your Cisco SPA-500 series
VoIP phone.

1. Handset

2. Voice Mail indicator light, blinks when the phone is ringing and remains lit to indicate
new voice messages.

3. LCD screen which displays time, date, your phone number, caller ID, call status, and
soft key tabs.

4. Lines – Shows the lines available to dial from.

5. Soft keys: Enables you to activate any functions displayed along the bottom of
the LCD. Keys change depending on status of phone

6. Navigation button

7. Mailbox button – Allows you to check your voice messages

8. Hold button: Places the active call on hold, resumes a call on hold, and
switches between an active call and an incoming call or an active call and a
call on hold.

9. Setup button: Displays a menu that provides access to phone logs, directories,
settings, and services.

10. Mute button – mutes the microphone on your phone so the receiving party cannot
hear you.

11. Volume button: Increases or decreases volume for the handset and speaker. Also
controls the ringer volume (if on-hook).

12. Headset button – allows for the use of a headset

13. Speaker button – activates speakerphone

14. Keypad: Works exactly like the keypad on a traditional telephone

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