Cisco MX series, SX series, DX series Getting Started Manual

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Getting Started Guide

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Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices



Touch

Collaboration Endpoint Software CE8.1 AP R IL 2 016

Getting Started Guide

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices



Touch



Getting Started Guide

Thank you for choosing Cisco!

Your Cisco product has been designed to give you many years of safe, reliable operation.

This part of the product documentation is aimed at administrators working with the setup of the Cisco TelePresence products running Collaboration Endpoint software.

Our main objective is to address your goals and needs. Please

let us know how well we succeeded!

Please visit the Cisco web site regularly for updated versions

of this guide.

The user documentation can be found on

http://www.cisco.com/go/telepresence/docs.

How to use this guide

The top menu bar and the entries in the Table of contents are

hyperlinks. You can click them to go to the topic.

Table of contents

Introduction .............................................................................. 3

About this guide How to configure your system

User interfaces

Web interface

TRC6 remote control......................................................... 8

On-screen menu when using a remote control Touch controller The Touch controller Settings menu

Configuration: Web interface

Web interface Provisioning set-up IP settings Configure H.323 and SIP Date, time and location Passphrase

Configuration: On-screen setup assistant when using a remote control

On-screen setup assistant IP settings Provisioning

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Configuration: Touch controller

Touch controller Provisioning set-up IP settings Configure H.323 and SIP Date, time and location

Appendices

Cisco VCS provisioning User documentation on the Cisco web site

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Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices



Touch

Introduction

Getting Started Guide

Introduction

Chapter 1

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices



Touch

Introduction

About this guide

Getting Started Guide

This document goes through the basic configuration of your video conference system.

You can find the information about system assembly and installation in the Installation guide for your product.

Cisco TelePresence endpoints covered in this guide

• MX Series: MX200 G2 MX300 G2 MX700 MX800

• SX Series: SX10 Quick Set SX20 Quick Set SX80 Codec

NOTE: This guide doesn't cover information on Cisco Spark

registered systems. For more information on Cisco Spark room systems, visit:

https://help.webex.com/community/cisco-cloud-collab-mgmt

User documentation

You can download the user documentation from the Cisco web site, go to:

http://www.cisco.com/go/telepresence/docs

Guidelines for how to find the documentation on the Cisco web site are included in the User documentation on the Cisco web

site appendix.

Software

You can download the software for your product from the Cisco web site, go to:

http://www.cisco.com/cisco/software/navigator.html

Cisco contact

On our web site you can find an overview of the worldwide Cisco contacts.

Go to:http://www.cisco.com/web/siteassets/contacts

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices

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Touch

Introduction

How to configure your system

Getting Started Guide

Use a provisioning system, or configure each video system individually

Provisioning allows video conferencing network administrators to manage many video systems simultaneously. In general, you only have to put in the credentials of the provisioning ser ver to each video system; the rest of the configuration is done automatically.

Without a provisioning system, you must configure each video system individually. To be able to make calls, you must set the IP address, if not provided by the network, and SIP/H.323 parameters. You should also set the correct time and date.

Basic configuration with or without a provisioning system is described in this guide.

User interfaces

The principal operating device for your Cisco TelePresence video conference system is either a remote control or a Touch controller. The remote control is not available for the MX series or the SX80.

You can configure your system through its web interface, if the system is already connected to a network and you know the IP address. A limited set of configurations is also available on the Touch controller and the on-screen menu.

We describe the web interface, the on-screen setup assistant and the Touch controller in the following chapter.

Passphrase

Initially, no passphrase is set for the default admin user. It is mandator y to set a passphrase for any user with ADMIN rights in order to restrict access to system configuration. This includes the default admin user.

You can read more about how to set the passphrase in the section ”Passphrase” on page 18.

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices

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Touch

User interfaces

Getting Started Guide

User interfaces

Chapter 2

Cisco TelePresence Video Systems

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User interfaces

Web interface

On-screen setup assistant

Appendices

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Touch

User interfaces

Web interface

You access the web interface by entering your system's IP address in the address bar of a web browser; then sign in.

The video conference system is delivered with a default user

account with the user name admin and no passphrase set.

Recommended browsers: The latest releases of Internet Explorer, Mozilla Firefox, Opera, Chrome or Safari.

The administrator guide for your product describes in detail

how the web interface is organized, and the settings it provides

access to.

System Configuration page

When signed in, you can open the Configuration page from the Setup menu.

You can access all configuration settings from this page. The configurations described in the following chapter can be found

here.

To control the settings on your system, view the Status section.

You can find it under the Setup menu.

Read how to configure the system on the web interface on

page 13.

Getting Started Guide

Configuration sub-menu

You can open the Configuration page from the Setup menu

Cisco TelePresence Video Systems

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Touch

User interfaces

TRC6 remote control

Getting Started Guide

When you pick up the remote control, the system wakes up.

Use the Cursor controls to move about the screen and press

OK/Enter to open the selected menu field.

Use the Cancel key to exit a menu (and return to the Home screen) undoing any changes. Use the Back key to go just one step back.

Make sure the remote control has working batteries (2 x AAA batter ies).

Field selector/

Cursor keys

Go back one step

Place call /

Accept incoming call

Keypad

Volume control and

Increase/Decrease control

1 2 3

4 5 6

ghi jkl mno

7 8 9

pqrs tuv wxyz

defabc

OK/Enter

Microphone mute/unmute

Reject incoming call / End c all / Cancel / Back to Home screen (outside calls)

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User interfaces

On-screen menu when using a remote control

Getting Started Guide

Camera

Control

When you start the system for the first time, the Setup assistant starts automatically.

Read how to configure the system with the on-screen setup

assistant on page 20.

Settings menu

After the initial set up, you can revisit the configurations and

Touch controller

When you start the system for the first time, the Setup assistant starts automatically.

The Touch controller, and its use, is described in full detail in the user guide for your video conference system.

Not all settings are available on all products; therefore the touch buttons shown below may or may not be present on your system.

Here you can find:

• Proximity

• Do not disturb

• Settings menu

• Standby

Help desk

In-room controls

Control the camera and adjust self view

Make a call using the dial pad

Make a call from your directory or call history Share content

See the list of upcoming meetings Call your voice mail

Adjust volume

Mute your microphone

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User interfaces

Getting Started Guide

The Touch controller Settings menu

To open the Settings menu, tap the system or user name in the upper left corner and tap Settings.

System configuration

To enter the Administrator Settings menu, tap Administrator, enter Username and Passphrase, and log in. A soft keyboard appears when you tap the input fields. Tap Admin Settings. The Administrator Settings menu is protected with the system passphrase.

Read how to configure your system with a Touch controller go to page 25.

You can set restrictions to users’ access to the settings menu. This can be done on the web interface. Go to Setup

> Configuration > User Interface and set User Preferences to Off. With this restriction, only System Information, Call Status, Diagnostics and Restart are available for the users.

You can find a complete description of the Touch controller menus in the user guide for your video conference system.

Not all settings are available on all products; therefore the menu items shown to the right may or may not be present on your system.

Settings

Rington e & Sound

Camera Control

Main Source Selection

Display

Language

System Information

Call Status

Diagnostics

Restart

Administrator

Back

Administrator Setti

Tracking

Date, Time & Location

Call Details

Provisioning

Pairing

IP & VLAN

Network Status

SIP

H323

Security

EMC Resilience

Reset

The Settings menu

• Ringtone & Sound: Select a ring tone, the ring tone volume and key tone.

• Camera Control: Set the whitebalance, exposure and backlight compensation.

• Main Source Selection: Select the main input source, e.g. camera control.

• Display: Select brightness, whitebalance and DVI mode for the main video display.

• Language: Select the language for the user interface.

• System Information: An overview of the system configurations.

•

Call Status: An overview of the call parameters when in call, e.g. protocols,

transmit and receive rates, packet loss.

• Diagnostics: Set additional system logging on.

• Restart: Restart the system.

• Administrator: See below.

The Administrator Settings menu

•

Tra c king: Choose tracking speed and set up snap-to-whiteboard feature

when you have a SpeakerTrack 60 camera.

• Date, Time & Location: Configure date and time settings.

• Call Details: Configure the default call rate and auto answer settings.

• Provisioning: Start the provisioning wizard.

•

Pairing: See information about the endpoint the Touch is paired to, and

unpair from that endpoint.

•

IP & VLAN: Configure the IP and VLAN settings. If the Touch controller

is connected via LAN, there are separate entries for the codec and the

Tou c h .

• Network Status - Codec: Current network status for the codec.

• Network Status - Touch: Current network status for the Touch controller.

• SIP: Configure the SIP settings.

• H323: Configure the H.323 settings.

• Security: See which certificates are installed on your system.

•

EMC Resilience: Change the Touch controller's resilience to electromag-

netic noise.

•

Reset: Complete a factory reset. This resets all of your settings. You

cannot undo a factory reset.

Cisco TelePresence Video Systems

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Web interface

Getting Started Guide

Configuration:

Web interface

Chapter 3

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Touch

Web interface

You have to use the Touch controller or the remote control for the configurations, until you know your system's IP address.

The configurations described in this chapter can also be found on the Touch controller under Administrator settings. You must enter the administrator passphrase to access that page.

Find the IP address

If you have a Touch controller, tap the gearwheel in the upper left corner and tap Settings. You can find the IPv4 address and/ or IPv6 address in the System Information section.

If you have a TRC6 remote control, navigate to the upper left corner on the home screen and further to System Information.

Getting Started Guide

1. Open a web browser and enter the system’s IP address in the address bar.

2. Enter your user name and passphrase and click Sign In.

The default user name is admin with no passphrase set.

If you are not able to connect to the system:

•

Make sure the system and computer are connected to the same network.

• Make sure the system is switched on.

If the system has just been switched on, wait a few minutes to allow the system to start up.

Cisco TelePresence Video Systems

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Web interface

Provisioning set-up

Getting Started Guide

(When using a provisioning system)

If in doubt for any of the parameters below, contact your provisioning system provider.

See the administrator guide for your product, to find more information about the individual provisioning settings.

Select provisioning infrastructure

1. Go to the Setup tab, and click Configuration.

2. Open the Provisioning settings from the left column.

Select a provisioning infrastructure from the Mode drop down list:

•

TMS – Cisco TelePresence Management System (Not available for SX10)

• VCS – Cisco Video Communication Server

• CUCM – Cisco Unified Communications Manager

•

Auto - The system starts provisioning by first tr ying VCS, then TMS and finally CUCM.

• Edge - CUCM via Expressway

If you select Off, all configurations must be set manually.

Set the required provisioning parameters

Which parameters to set depend on which infrastructure was selected.

TMS

It may be required to authenticate the video system with Cisco TMS. If so, enter LoginName and Password in the respective input fields.

Enter the IP address or DNS name of the Cisco TMS server in the Address input field under the ExternalManager heading.*

Enter the Path to the provisioning ser vice in the corresponding input field.

VCS

It may be required to authenticate the video system with the Cisco VCS. If so, enter LoginName and Password in the respective input fields.

Enter the IP address or DNS name of the Cisco VCS in the

Address input field under the ExternalManager heading.*

Enter the SIP Domain for the Cisco VCS in the corresponding input field.

Have a look at the Cisco VCS provisioning appendix for more information about VCS provisioning.

Unified Communications Manager

Enter the IP address or DNS name of the CUCM provisioning server in the Address input field under the ExternalManager heading.*

You can find more details about setting up CUCM provisioning in the Administering CE endpoints on CUCM guide.

CUCM via Expressway

Upon ordering the CUCM via Expressway service, you have received a username, password, and domain name.

In some cases, you must manually enter the Expressway address. Enter the address you have received upon ordering in the Address input field under the ExternalManager heading.

1. Enter the username in the LoginName input field.

2. Enter the password in the Password input field.

Enter the domain name in the Domain input field under the

ExternalManager heading.

If you are changing a value setting,

you have to always click save to confirm the change.

* The DHC P server can be set up to provide the External Manager address automatically (Option 242 for TMS; Option 150 for UCM). Any input set up here overrides the setting provided by DHCP.

Cisco TelePresence Video Systems

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User interfaces

Web interface

On-screen setup assistant

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Touch

Web interface

IP settings

Getting Started Guide

(When not set by a provisioning system)

Your video conference system supports IP version 4 (IPv4), IP version 6 (IPv6) and Dual, which is the default setting. In all three cases, the IP parameters can be assigned automatically by the network, or you can set everything manually. When set to Dual, the network interface can operate on both IP versions, and have both an IPv4 and an IPv6 address.

If you wish to set the parameters manually, contact your network administrator to obtain the required parameters.

If you choose to set the IP settings manually while using the Dual mode, you have to set both the IPv4 and the IPv6 settings. Start from step 2 in the instructions.

If your system is provisioned automatically, these IP settings may be overridden by the provisioning system.

If an IPv4 or IPv6 address is already assigned to the system, you can find it on the System Information page. Go to the Setup tab and choose Status and Network.

NOTE: It is not recommended to manually change the IP

address using the web interface, or remotely paired Touch controller.

To set or change the IPv4 settings

Go to the Setup tab and click Configuration.

1. Choose IP version Click the Network settings in the left sidebar. Choose IPv4

from the IPStack drop down list.

2. Choose automatic or manual IP assignment Scroll down the page to the IPv4 section and choose DHCP

from the Assignment drop down list, if you want automatic IP assignment; or Static, if you wish to set the IP address manually.

3. If you wish to set IP Assignment manually In the IPv4 section, enter the Address, Gateway and

SubnetMask in the corresponding input fields.

Scroll up to the DNS section and enter the DNS server address in the Server 1 Address input field.

To set or change the IPv6 settings

Go to the Setup tab and click Configuration.

1. Choose IP version Click the Network settings in the left sidebar. Choose IPv6

from the IPStack drop down list.

2. Choose automatic or manual IP assignment Scroll down the page to the IPv6 section and choose

DHCPv6, Autoconf or Static from the Assignment drop

down list according to your network requirements.*

3. If IP Assignment is Static: Set the IP addresses Enter the system IP address in the Address input field.

Optional: Enter the gateway address in the Gateway input field.

4. If IP Assignment is Static or Autoconf: DHCPOptions Choose On or Off from the DHCPOptions drop down list

according to your network requirements.**

5. If DHCPOptions is Off: Configure DNS and NTP Scroll up to the DNS section, and enter the DNS server

address in the Server 1 Address input field. Open the NetworkServices settings from the left sidebar,

and scroll down to the NTP section. Enter the NTP server address in the Address input field. Set Mode to Auto.

* IP Assignment: DHCPv6: All IP v6 addresses, including options like the DNS and NTP server addresses, are obtained automatically from a DHCP v6 ser ver. Autoconf: The system and gateway IP addresses will be assigned

If you are changing a value setting,

you have to always click save to confirm the change.

automatically. The options, e.g. NTP and DNS server addresses, must be set/assigned according to the DHCP Options setting. ** Static: The system and gateway IP addresses must be configured manually. The options, e.g. NTP and DNS server addresses, must be set / assigned according to the DHCP Options setting. **

** DHCP Options: On: The IP parameters, like the DNS and NTP server addresses, will be obtained automatically from a DHCPv6 ser ver. Off: The IP parameters, like the DNS and NTP server addres ses, must be set manually.

Cisco TelePresence Video Systems

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Touch

Web interface

Configure H.323 and SIP

Getting Started Guide

(When not set by a provisioning system)

To get online and ready to place and receive calls, your system must be set up properly. Your system uses either the H.323 protocol or the SIP protocol for video calls.

The diagnostics on your system will indicate if there is a problem with H.323 or SIP registering.

If you wish to change the other H.323 or SIP settings, see the administrator guide for your product.

For networks administered through Cisco TMS (Cisco TelePresence Management Suite), your Cisco TMS administrator will help you to get online.

You can find information about administering through Cisco UCM in the Administering CE endpoints on CUCM guide.

NOTE: H.323 is not available for the SX10.

H.323

If in doubt for any of the parameters below, contact your system administrator or your service provider.

1. Go to the Setup tab, and select Configuration.

2. Open the H323 settings from the left sidebar.

Under the H323Alias heading enter the E164 and the ID number in the corresponding input fields.

Enter the Gatekeeper Address in the corresponding input field.

If the H.323 gatekeeper requires authentication, and you want your system to authenticate itself to the gatekeeper, go to the Authentication subheading and select On in the Mode drop down list. Then enter the LoginName and

Password in the corresponding input fields.

Otherwise, select Off in the Mode drop down list.

SIP

If in doubt for any of the parameters below, contact your system administrator or your service provider.

1. Go to the Setup tab, and select Configuration.

2. Open the SIP settings from the left sidebar.

Enter the SIP URI in the URI input field, and optionally a display name in the DisplayName input field.

Select the preferred transport protocol from the

DefaultTransport drop down list. If you select Auto, the

system first tries to connect using Tls, then TCP, and finally U D P.

Select a proxy type in the Ty p e drop down list. The default type is Standard. You can use Cisco when registering to CUCM.

6. Enter the Proxy 1 Address in the corresponding input field

If the SIP proxy requires authentication, you must enter a login name and password to authenticate your system. Go to the Authentication heading and enter the LoginName and

Password in the corresponding input fields.

If you are changing a value setting,

you have to always click save to confirm the change.

Cisco TelePresence Video Systems

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User interfaces

Web interface

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Touch

Web interface

Date, time and location

Getting Started Guide

(When not set by a provisioning system)

We recommend you check that the date and time settings are correct when you set up your video conference system. The system uses this information for example to time stamp messages transmitted to gatekeepers and other network elements.

Go to Setup tab and select Configuration. Open the Time settings from the left column.

Select your preferred date format in the DateFormat drop down list.

Select your preferred time format in the TimeFormat drop down list.

4. Select your time zone in the Zone drop down list.

5. Open the NetworkServices settings from the left side bar.

Under the NTP section select Auto, Manual or Off in the

Mode drop down list.*

If you select Manual, enter the NTP server address in the Address input field.

If you select Off, you have to enter the time and date manually using either the Touch controller ( Settings

> Administrator > Date, Time & Location) or on the

command line interface (xCommand Time DateTime Set) .

To verify the time settings, go to Setup and click Status. Open Time status from the left side bar.

* NTP mode: Auto: The time is regularly updated using an NTP server. The NTP ser ver

If you are changing a value setting,

you have to always click save to confirm the change.

addres s is automatically obtained from the network (DHCP). Manual: The time is regularly updated using an NTP server. You must manually enter the NTP server address. Off: You must set the time manually. The time is not updated automatically.

Cisco TelePresence Video Systems

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User interfaces

Web interface

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Touch

Web interface

Passphrase

Getting Started Guide

You need a user name and a passphrase to sign in to the web and command line interfaces of your system. You also need the system passphrase to access the administrator and advanced settings on the Touch controller.

The video conference system is delivered with a default user account with the user name admin and no passphrase set. This user has full access rights to the system.

NOTE: Initially, no passphrase is set for the default admin u s er.

It is mandatory to set a passphrase for any user with ADMIN rights in order to restrict access to system configuration. This includes the default admin user.

A warning, saying that the system passphrase is not set, is shown on screen until you set a passphrase.

Make sure to keep a copy of the passphrase in a safe place. You have to factory reset the unit, if you have forgotten the passphrase.

Set the system/codec passphrase

NOTE: We strongly recommend that you set a passphrase for

the admin user to restrict access to system configuration.

Click your user name in the upper right corner, and select

Change passphrase.

Enter the Current passphrase, the New passphrase, and repeat the new passphrase in the corresponding input fields.

The passphrase format is a string with 0–64 characters. If a passphrase is not currently set, use a blank Current

passphrase.

3. Click Change passphrase.

Cisco TelePresence Video Systems

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Web interface

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Touch

On-screen setup assistant

Getting Started Guide

Configuration:

On-screen setup assistant

Chapter 4

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Web interface

On-screen setup assistant

Appendices

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Touch

On-screen setup assistant

On-screen setup assistant when using a remote control

The on-screen setup assistant is available for SX10 and SX20

when you are using a remote control. When you start the

system for the first time, the setup assistant starts automatically.

To be able to make calls your system needs an IP address and it needs to be registered to a service. If your system is automatically provisioned, the IP and provisioning settings

presented in this chapter are automatically configured.

Access the settings after initial setup

Navigate to the gearwheel icon in the upper left corner on the home screen and press OK on the remote control.

Navigate to System Information > Settings. Select the setting

you wish to change.

No image on screen

Getting Started Guide

If the menu doesn't show up on the screen:

•

Make sure the monitor is connected and has been switched on.

•

Make sure that the correct input is selected on the monitor.

• Make sure the remote control has batteries installed.

• Make sure the system is switched on.

If the system has just been switched on, wait a few minutes to

allow the system to start up.

If you still can't see the on-screen menu, make sure the monitor cable is connected to the video output connector. If in

doubt, see the installation guide for your product.

NOTE: This guide doesn't cover information on Cisco Spark

registered systems. For more information on Cisco Spark room systems, visit:

https://help.webex.com/community/cisco-cloud-collab-mgmt

Cisco TelePresence Video Systems

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On-screen setup assistant

IP settings

(When not set by a provisioning system)

The IP parameters are assigned automatically by the network,

or you can set everything manually. If your system is provisioned automatically, manual IP settings may be overridden by the provisioning system.

If you want to set the parameters manually, contact your network administrator to obtain the required parameters.

If an IPv4 address is already assigned to the system, you will find it under System Information: Navigate to the gearwheel icon in the upper left corner on the home screen and select

System Information.

If you wish to change the IP settings from the default dual stack setting to either IPv4 or IPv6, this can be done on the web interface. To set up IPv6 settings manually, use the Touch controller or the web interface.

NOTE: When you start up the SX10 or SX20 for the first time,

the Setup assistant starts automatically. The setup wizard skips the IP settings, if those are already set up by the network.

Navigate to the gearwheel icon on the home screen, and select System Information > Settings. Navigate to Network

Connection and select Network Settings.

Uncheck Default settings and DHCP automatic setup, if you want to set the IP address manually.

Enter the IP Address, Subnet Mask and Gateway address. A soft keyboard appears when you select an input field. Select OK to confirm the change.

Navigate to the DNS section and enter the DNS server address in the DNS Server 1 input field.

5. Select Apply to save the changes.

Getting Started Guide

Cisco TelePresence Video Systems

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Web interface

On-screen setup assistant

Appendices

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Touch

On-screen setup assistant

Provisioning

(When using a provisioning system)

If your system is automatically provisioned, the IP and provisioning settings are automatically configured and the setup assistant skips these steps.

Choose provisioning infrastructure

Choose one of the following supported on premise provisioning systems:

• Cisco UCM (Cisco Unified Communications Manager)

• Cisco UCM via Expressway

• VCS (Video Communication Server)

If you choose manual setup, you must register the system on the system's web interface. Manual setup is only available on the first time setup assistant.

If you wish to revisit these settings after the initial setup, navigate to the gearwheel icon on the home screen, and select

System Information > Settings > Service activation. Select Change service.

NOTE: When you start up the SX10 or SX20 for the first time,

the setup assistant starts automatically.

Getting Started Guide

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices

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Touch

On-screen setup assistant

Getting Started Guide

Cisco Unified Communications Manager

Contact your CUCM administrator to get the information needed.

Enter IP address or DNS name in the Host server address field, and select OK to confirm the change*.

You can find more details about setting up CUCM provisioning

in the Administering CE endpoints on CUCM guide.

CUCM via Expressway

Contact your CUCM administrator to get the information needed.

Enter Username, Passphrase and Domain in the corresponding input fields. Always select OK to confirm the changes. Select

Apply to save.

In some cases, you must manually enter the Expressway address. Select Manually override Expressway address, and enter the address you have received upon ordering in the Host

Server Address field.

VCS

Contact your VCS provider to get the information needed.

Enter IP address or DNS name of the Cisco VCS in the

Host server address and select OK to confirm the change.

Enter the Username, and Passphrase, if required, for authenticating the video system with the provisioning server. Select OK to confirm the change

3. Enter SIP Domain and select OK to confirm the change.

4. Select Apply to save the changes.

Have a look at the Cisco VCS provisioning appendix for more information on VCS provisioning.

* The DHC P server can be set up to prov ide the Host server address

automatically (DHCP Option 150). Any input set up here overrides the setting provided by DHCP.

To check that the SX10 is registered: Navigate to the gearwheel icon in the upper left corner of the home screen and select System Information.

Cisco TelePresence Video Systems

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Touc h

Getting Started Guide

Configuration:

Touch controller

Chapter 4

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices

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Touc h

Touch controller

Wake up the system

If there is no menu displayed on the Touch controller, tap the

display to wake up the system.

If the system doesn't wake up:

•

Make sure the Touch controller is connected to the main unit.

•

Make sure the main unit is connected to power and switched on.

If the system has just been switched on, wait a few minutes to allow the system to start up.

For further instructions, read the installation guide and the

administration for your product.

For an overview of Touch controller features and use, see

How to use the Touch controller.

Getting Started Guide

Cisco TelePresence Video Systems

Introduction

User interfaces

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On-screen setup assistant

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Provisioning set-up

Getting Started Guide

(When using a provisioning system)

Start the Provisioning Wizard

Tap the user name in the upper left corner, and tap Settings. Tap Administrator > Provisioning and then Start.

NOTE: When you start up a system with a Touch controller

for the first time, the Provisioning Wizard starts automatically.

Choose provisioning infrastructure

Choose one of the following supported provisioning systems:

• Cisco UCM (Unified Communications Manager)

• Cisco UCM via Expressway

• Cisco VCS (Video Communication Server)

Tap Register to proceed.

Enter required parameters

Enter the parameters required for the chosen provisioning infrastructure. Then tap Register to complete the procedure.

Cisco UCM

Contact your UCM provider to get the IP address or DNS name of the Cisco UCM (External Manager).*

You can find more details about setting up Cisco UCM provisioning in the Administering CE endpoints on CUCM guide

Cisco UCM via Expressway

In some cases, you must manually enter the Expressway address. Select Manually override Expressway address, and enter the address you have received upon ordering in the

External Manager field.

Cisco VCS

Contact your VCS provider to get the IP address or DNS name of the Cisco VCS (External Manager) and the SIP

Domain.*

If required, set the Username and Passphrase for authenticating the video system with the provisioning ser ver.

Have a look at the Cisco VCS provisioning appendix for more information on VCS provisioning.

Upon ordering this service, you have received a Username,

Domain and Passphrase. Enter those in the corresponding

input fields.

* The DHC P server can be set up to provide the Exter nal Manager address

automaticall y (DHCP Option 150). Any input set up here overrides the setting provided by DHCP.

Cisco TelePresence Video Systems

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IP settings

Getting Started Guide

(When not set by a provisioning system)

On the Touch controller, you can select the IP settings for the upcoming calls. If you wish to change the IP settings from the default dual stack setting to either IPv4 or IPv6, you can do that on the web interface.

The system’s IP configuration is by default set to dual stack. This means that the network interface can operate on both

IP versions, and has both an IPv4 and an IPv6 address at the same time.

The IP parameters can be assigned automatically by the

network, or you can set everything manually. If you want to set the parameters manually, please contact your network administrator to obtain the required parameters.

If your system is provisioned automatically, these IP settings may be overridden by the provisioning system.

To go back to default IP settings tap the user name in the

upper left corner and tap Settings > Administrator > IP &

VLAN and Default.

If an IPv4 or IPv6 address is already assigned to the system, you will find it in the NETWORK section on the System Information page: Tap the user name in the upper left corner and tap Settings > System Information.

Set or change the IPv4 settings

1. Choose IP version

Tap the user name in the upper left corner and tap

Settings > Administrator > IP & VLAN (Codec). Then

tap Advanced. Check the IPv4 box, if it has not been checked.

2. Choose automatic or manual IP assignment

Tap the arrow ( ) beside IPv4. Tap DHCP in the IP

Assignment section, if you want automatic IP assignment;

or Static if you want to set the IP addresses manually.

3. If IP Assignment is Static: Set the IP addresses

Enter the IP Address, Subnet Mask, Gateway, and DNS

Server address. A soft keyboard appears when you tap

an input field.

4. Save the settings

Tap Save to confirm the changes, or Undo to leave

without saving.

5. Return to the main menu

Tap Exit to return to the home menu.

Set or change the IPv6 settings

1. Choose IP version

Tap the user name in the upper left corner and tap

Settings > Administrator > IP & VLAN (Codec). Then

tap Advanced. Check the IPv6 box, if it has not been

checked.

2. Choose automatic or manual IP assignment

Tap the arrow ( ) beside IPv6. Choose DHCP, Auto or Off in the IP Assignment section according to your

network requirements.*

3. If IP Assignment is Static: Set the IP addresses

Enter the IP Address and Gateway. A soft keyboard

appears when you tap an input field.

4. If IP Assignment is Static or Auto: Set DHCP Options

Tap On or Off in the DHCP Options section according to your network requirements.**

If DHCP Options are switched Off, you must set the DNS and NTP server addresses on the web interface

(see “Configure DNS and NTP” on page 15).

5. Save the settings

Tap Save to confirm the changes, or Undo to leave

without saving.

* IP Assignment:

DHCP: All IP v6 addresses, including options like the DNS and NTP server addresses, are obtained automatically from a DHCP v6 ser ver. Auto: The system and gateway IP addresses will be as signed automatically. The options, e.g. NTP and DNS server addresses, must be set/assigned according to the DHCP Options setting. ** Static: The system and gateway IP addresses must be configured manually. The options, e.g. NTP and DNS server addresses, must be set/assigned according to the DHCP Options setting. **

6. Return to the main menu

Tap Exit to return to the home menu.

** DHCP Options:

On: The IP parameters, like the DNS and NTP server addresses, will be obtained automatically from a DHCPv6 ser ver. Off: The IP parameters, like the DNS and NTP server addres ses, must

be set manually.

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Configure H.323 and SIP

Getting Started Guide

(When not set by a provisioning system)

To get online and ready to place and receive calls, your

system must be set up properly. Your system uses either the H.323 protocol or the SIP protocol for video calls.

NOTE: Contact your system administrator, or service provider,

for information about the network settings.

For networks administered through Cisco TMS (TelePresence Management Suite), your Cisco TMS administrator will help you to get online.

You can find information about administering through Cisco

UCM in the Administering CE endpoints on CUCM guide.

H.323

If in doubt about any of the parameters below, contact your system administrator or your service provider.

Tap the gearwheel icon in the upper left corner and tap

Settings > Administrator > H323.

Enter the H323 Number and H323 Id in their respective input fields.

Enter the Gatekeeper Address in the corresponding input field.

4. If the H.323 gatekeeper requires authentication and you want your system to authenticate itself to the gatekeeper, tap ON in the Authentication Mode section and enter the

Otherwise, tap OFF.

Tap Save to confirm the changes, or Undo to leave

without saving.

Review the System Information page and verify the H323 settings.

If you have successfully registered to the Gatekeeper, the Status is shown as Registered in the H323 section.

7. Tap Exit to return to the home menu.

SIP

If in doubt about any of the parameters below, contact your system administrator or your service provider.

Tap the gearwheel icon in the upper left corner and tap

Settings > Administrator > SIP.

2. Enter the SIP URI in the URI input field.

Tap the preferred transport protocol in the Default

Transport section. If you select Auto, the system tries

first to connect using TLS, then TCP, and finally UDP.

Select a Proxy Type by tapping - or +. The default type is

Standard. You can use Cisco when registering to CUCM.

Enter the Proxy Address in the corresponding input field.

If the SIP proxy server requires authentication, you must

enter the Login Name and Password in their respective

input fields to authenticate your system.

Tap Save to confirm the changes, or Undo to leave

without saving.

Review the System Information page and verify the SIP

settings.

If you have successfully registered to a SIP ser ver, the

Status is shown as Registered in the SIP section.

9. Tap Exit to return to the home menu.

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Date, time and location

Getting Started Guide

(When not set by a provisioning system)

We recommend you check that the date and time settings are correct when you set up your video conference system.

The system uses this information for example to time stamp

messages transmitted to gatekeepers and other network elements.

You can find the time in the top right corner of the Touch

controller display.

Tap the user name in the upper left corner and tap

Settings > Administrator > Date, Time & Location.

2. Tap 24h or 12h to select the Time Format you prefer.

3. Tap dd.mm.yy, mm .dd .y y or yy.mm.dd to select the Date

Format you prefer.

Select the Time Zone Area and Time Zone Location for your system. Step through the list of available zones by tapping - or + .

Set Date & Time Mode to Auto if you want time and date to be automatically updated; otherwise, select Manual.

If you select Manual, enter the correct value for

Hour, Minute, Yea r, Month, and Day. Tap - and + to

decrease or increase a value.

If you select Auto, the NTP server address can be automatically obtained from the network (set the

NTP Mode to Auto) or you can enter the NTP Server

address yourself (set NTP Mode to Manual).

Tap Save to confirm the changes, or Undo to leave

without saving.

7. Tap Exit to return to the home menu.

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

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Appendices

Getting Started Guide

Appendices

Cisco TelePresence Video Systems

Introduction

User interfaces

Web interface

On-screen setup assistant

Appendices

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Touch

Appendices

Cisco VCS provisioning

Getting Started Guide

When using the Cisco VCS (Video Communication Server) provisioning, a template containing all the settings that can be provisioned must be uploaded to Cisco TMS (TelePresence Management System). This is called the Cisco TMS provision- ing configuration template.

All the advanced settings for your video system are included in this template. All settings except SystemUnit Name and SIP

Profile [1..1] URI can be automatically provisioned to the video

system.

The advanced settings are described in the administrator guide

for your video system.

Read the Cisco TMS Provisioning Deployment Guide to find out how to upload the file to Cisco TMS, and how to set the desired values for the parameters to be provisioned. If not set by Cisco TMS, the default values are used. Go to:

 http://www.cisco.com/c/en/us/support/conferencing/

telepresence-management-suite-tms/products-installationand-configuration-guides-list.html

Download the provisioning configuration template

You can download the templates here:

MX Series:MX Series Release Notes

SX Series:SX Series Release Notes

For each software release there is one provisioning configuration template for every video system model. Make sure to download the correct file.

Cisco TelePresence Video Systems

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Appendices

User documentation on the Cisco web site

Getting Started Guide

User documentation for the Cisco TelePresence products is available at

http://www.cisco.com/go/telepresence/docs

Choose a product category in the right pane until you find the correct product. This is the path you have to follow:

Collaboration Room Endpoints >

Cisco TelePresence MX Series

TelePresence Integration Solutions >

Cisco TelePresence SX Series

Alternatively, use the following short-link to find the documentation:

http://www.cisco.com/go/mx-docs

http://www.cisco.com/go/sx-docs

The documents are organized in the following categories:

Install and Upgrade > Install and Upgrade Guides

• Installation guides: How to install the product

•

Getting started guide: Initial configurations required to get

the system up and running

•

RCSI guide: Regulatory compliance and safety

information

Maintain and Operate > Maintain and Operate Guides

•

Getting started guide: Initial configurations required to get

the system up and running

•

Administrator guide: Information required to administer

your product

•

Administering CE Endpoints on CUCM: Tasks to perform

to start using the product with the Cisco Unified Communications Manager (CUCM)

Maintain and Operate > End-User Guides

• User guides: How to use the product

• Quick reference guides: How to use the product

•

Physical interface guide: Details about the product’s

physical interface, including the connector panel and LEDs.

Design > Design Guides

•

Video conferencing room guidelines: General guidelines

for room design and best practice

•

Video conferencing room guidelines: Things to do to

improve the perceived audio quality

Software Downloads, Release and General Information > Licensing Information

•

Open source documentation: Licenses and notices for

open source software used in this product

Software Downloads, Release and General Information > Release Notes

• Software release notes

Reference Guides | Command references

•

API reference guides: Reference guide for the Application

Programmer Interface (API)

Reference Guides > Technical References

• CAD drawings: 2D CAD drawings with measurements

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Intellectual property rights

THE SPECIFICATIONS AND INFORMATION REGARDING THE

PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCUR ATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR

APPLICATION OF ANY PRODUCTS.

THE SOF TWARE LICENSE AND LIMITED WARRANT Y FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION

PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT

YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of CEP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB)

as part of UCB’s public domain version of the UNIX operating system.

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NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOF TWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN

ADVISED OF THE POSSIBILIT Y OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, net work topology diagrams,

and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies are considered

un-Controlled copies and the original on-line version should be referred to for latest version.

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/

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Cisco and the Cisco logo are trademarks or registered trademarks of

Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respec-

tive owners. The use of the word partner does not imply a partnership

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Getting Started Guide

Cisco contacts

On our web site you will find an overview of the worldwide Cisco contacts.

Go to: http://www.cisco.com/web/siteassets/contacts

Corporate Headquarters

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170 West Tasman Dr.

San Jose, CA 95134 USA

Cisco MX series, SX series, DX series Getting Started Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About this guide

How to configure your system

User interfaces

Web interface

TRC6 remote control

On-screen menu when using a remote control

Touch controller

The Touch controller Settings menu

Web interface

Provisioning set-up

IP settings

Configure H.323 and SIP

Date, time and location

Passphrase

On-screen setup assistant when using a remote control

IP settings

Provisioning

Touch controller

Provisioning set-up

IP settings

Configure H.323 and SIP

Date, time and location

Appendices

Cisco VCS provisioning

User documentation on the Cisco web site