Cisco Systems DX800956 Users Manual

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Cisco

DX80

User Guide

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Contents

What’s in this guide

All entries in the table of contents are clickable hyperlinks that will take you to the corresponding article.

To go between chapters, you may

also click on any of the icons in the sidebar.

Introduction

Introduction ........................................................................... 4

Best Practice ........................................................................ 4

Introduction ........................................................................... 5

Tour the DX80 ..................................................................... 5

Set Up Your Phone for the First Time ................................. 6

Security ................................................................................ 7

Set a PIN Code or Password to Restrict Access................ 7

If You Forget Your PIN Code or Password .......................... 8

Lock and Unlock Screen .................................................... 9

Set or Change Screen-Lock Timeout ...............................10

Reply to a Voicemail ......................................................... 22

Forward a Voicemail ......................................................... 23

Delete a Voicemail ............................................................ 24

Call Park ............................................................................. 25

Store and Retrieve Active Call with Call Park ................... 25

Call Transfer ........................................................................ 26

Transfer a Call ................................................................... 26

Ad Hoc Conference ............................................................ 27

Create Conference ........................................................... 27

Meet Me Conference ......................................................... 28

Start or Join a Meet Me Conference ................................ 28

Calling Tasks

Common Call Tasks .............................................................12

Answer Call .......................................................................12

Disconnect Call .................................................................13

Hold and Resume ..............................................................14

Place Call ...........................................................................15

Place Call Using Contacts or Recents ...............................16

Place Call Using Speed Dials ............................................17

Video Call Basics ...............................................................18

Activating Selfview ............................................................19

Visual Voicemail .................................................................. 20

Send a Voicemail .............................................................. 20

Listen to a Voicemail ..........................................................21

WebEx Meetings

Start a Scheduled WebEx Meeting .....................................31

Contacts

Contacts ............................................................................. 33

Make Someone a Contact From Call History ................... 33

Make Someone a Favorite ................................................ 34

Allocating Numbers to Speed Dial ................................... 35

Camera

Setting the Camera Exposure Level ................................... 37

Settings

Gain Access to the Settings ............................................... 39

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Introduction

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Introduction

Best Practice

A successful video conference provides a face-to-face meeting, even if the participants are miles or continents apart. Keep in mind that it still is a meeting— normal etiquette and dress code apply even here.

General

Consider setting the unit to Automatic

•

Answer, but mute the microphone for privacy reasons, if possible.

Do not forget to rehearse “the noble

•

art of operating a video system” to the extent needed.

In the meeting room

Make sure that you do not experience

•

obstacles blocking the view to the microphone at all times.

Noise sources like computers placed

•

on the table should always be placed away from the microphone of your unit. The noise from such sources is often perceived as surprisingly loud by the remote participants.

Pay attention to the background your

•

system will provide to the remote participants. If the camera captures the corridor outside your oce, people passing by may distract your remote participants. This applies as well to curtains with a distinct texture pattern and, in particular, to curtains moving due to draught in the room.

If you are going to share content

•

some of the participants will normally make use of duo video. That implies the use of two video streams, one showing the presentation and the other

showing the presenter—or the group of presenters. Smaller systems may force you to choose between showing the presentation or the presenter.

For duo video some attention is needed.

•

Duo video is sometimes shown side–by– side with half the screen showing the presentation and the other half showing the presenter. Provide the impression that you seem to look towards the presentation instead of the impression that you sit with your back towards it, when all is viewed on the remote monitor. If in doubt, look straight into the camera to avoid this situation.

Other Tips

Brightness control

To adjust brightness, colors or other

settings of your system, use the touch pad. Adjust the monitor to suit the conditions of the conference room.

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Introduction

Tour the DX80

About Operating Modes

Your DX80 may operate in one of

two modes; Phone Only Mode or Standard Mode. In Standard Mode the DX80 acts as an Android tablet. Operating modes are set up by your

Administrator.

Phone Only Mode: Provides access

to the following functions:

Place calls

Access your list of Contacts

Display the list of Recent calls

Display any Voice Mail (Messages)

View PC (if applicable)

Display the Settings menu

(icon in upper right corner).

Camera with privacy shutter, turn counter-clockwise

to shut and clockwise to open

Microphone mute button, loudspeaker volume

controls and USB socket on the right side of the unit

Power On/O Loudspeaker Microphone in each leg.

  Power Supply  USB computer connection  HDMI computer connection  HDMI external monitor connection  SD card slot and Kensington lock  USB ports   Connect your computer LAN here to let your

DX80 and computer share a common LAN connection

 LAN connection.

Standard Mode: Requires that you

start the Phone App before you can use the system as a phone.

To start the Phone App tap the Phone

) in the left corner of the black

icon ( bottom bar. The Phone icon is shown in Standard Mode only.

The usual Android navigation buttons

(Back, Home and Recently Used Apps) will be shown when the Phone

App is running.

Note! The descriptions provided in

this document assume that the system either is in Phone Only Mode or that the Phone Application is running.

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Introduction

Set Up Your Phone for the First Time

When you start the system for the rst time, you will be invited to run a wizard. Just tap Get started, as outlined.

At rst, you will be prompted to log into WebEx. Enter your WebEx username and tap Next.

You will now be prompted sign in to WebEx

Messenger or CUCM IM and Presence.

Tap the one that applies to you.

About Setup

Provided that self-provisioning is allowed in your organization, your DX80 will automatically prompt you to enter the usernames and passwords needed for the appropriate accounts.

Note! This wizard will not appear for

units running in Phone Only Mode.

After you have run this wizard you will,

in most cases, be prompted to provide a PIN code or password to restrict access to your unit. This is described on the following page.

If you for some reason should want to run this wizard at a later stage, you must perform a Factory Reset. All user specied settings will then be erased and you will be able to start all over again.

Enter your Username and tap Continue.

Finally, it is time to make yourself at home.

You will now be invited to put your favorite

apps as shortcuts on your screen.

You will then be prompted to enter username and password for your Voicemail.

And then you are done!

To let your contacts and calendar get synced

up, you need to provide your Email address and the corresponding password.

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Security

Set a PIN Code or Password to Restrict Access

Tap Screen lock as outlined.

Tap PIN or Password. Selecting None (if possible) will

create a vulnerable system and cannot be recommended.

About PIN and Password

The system will normally prompt you

to enter a PIN code or password to prevent unrestricted access to your system.

The example shown here assumes

that you opt for a PIN code rather than a password, but the procedure is the same in both cases, apart from the fact that a password typically consists of a mixture of alphanumerical characters.

Using PIN as example, the system will prompt you to enter a four digit PIN code.

In order to prevent an unintended lock-out of yourself, you will now be prompted to conrm your PIN code. Enter the PIN code, followed by tapping OK.

Tap Continue when done.

Tap Home when done.

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Security

If You Forget Your PIN Code or Password

If you realize that you have forgotten you PIN code or password, tap ? in the upper right corner, as outlined.

Tap Forgot PIN.

Reset PIN or Password

If you happen to forget your PIN code or password, you may have the system reset the PIN code or password for you.

Once it has been reset, you may enter a new PIN code or password by following the procedure given on the previous page.

To do this successfully, you must

The example shown here uses the

Cisco User account as example, but the procedure is the same if you opt for using the Google account instead.

Emergency calls. Note that locked screens still let you place emergency calls. Tap the ? in the upper right corner.

You will now need to log in with your credentials. Tap Cisco

User or Google.

Your PIN code / password will now be reset and a new be

entered, see the previous page for more on that.

Enter username and password.

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Security

Lock and Unlock Screen

About Locking Screen

Screen locking is a way to block unauthorized access to your system. Make sure your screen is locked whenever you leave your system for a while.

You may set up the screenlock to

be activated automatically after a certain time of inactivity. This is described on the following page.

Emergency calls. Note that locked screens still let you place emergency calls. Tap the ? in the upper right corner.

To lock the screen, press the

Power button briey

To unlock the screen

enter your PIN code or password.

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Security

Set or Change Screen-Lock Timeout

Tap in the lower right corner, as outlined and then tap the

Settings icon, as outlined.

Tap Security and then tap Automatically lock.

Setting Timeout

Screen locking is a way to block unauthorized access to your system. Make sure your screen is locked whenever you leave your system for a while.

You may set up the screenlock to

be activated automatically after a certain time of inactivity.

Emergency calls. Note that locked screens still let you place emergency calls. Tap the ? in the upper right corner.

Select a timeout value.

Tap Home to exit the Settings.

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Calling Tasks

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Common Call Tasks

Answer Call

Tap Answer to accept the call and Decline to reject it.

A Few In-Call Tips

If parties on a call hear a beep, the

•

call may be monitored or recorded. Contact your system administrator for more information.

If you work in a contact center

•

or similar environment, you

can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is congured on your phone. For more information, contact your system administrator.

A Call Chaperone user cannot

•

answer an incoming call while calls are chaperoned.

Already in a call? If you are already in a call when someone calls you, the current call will be put on hold if you answer the new call. If you decline the new call, things will not change.

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Common Call Tasks

Disconnect Call

More Than One Call?

If you have more than one call active and you want to hang up one of the calls, but preserve another call on the same line, you may need to remove the call that you want to end from hold rst.

To disconnect yourself from an ongoing call, tap End.

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Common Call Tasks

Hold and Resume

In a call, tap Hold as outlined.

About Hold and Resume

You can hold and resume calls. This

can be used to call someone while a call already is active.

When you put a call on hold, the Hold icon appears on the right in the call information area. With a shared line, when another phone places a call on hold, the phone displays the Remote Hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a certain time. The reverting call remains on hold until you resume it or until Hold Reversion times out. Your phone indicates the presence of a reverting call by the following actions:

Alerts you at intervals with a single

•

ring (or ash or beep, depending on your phone line setting).

Briey displays a Hold Reversion

•

message in the status bar at the bottom of the phone screen.

Displays the animated Hold

•

Reversion icon next to the caller ID for the held call.

Your screen will now look as shown, and music will

normally be played while the call remains on hold. To resume the call, tap Resume, as outlined.

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Common Call Tasks

Place Call

Tap the Call icon, as outlined, if needed.

To have the system

show search results

while dialing, activate

Predictive Dialing in

the Settings menu

accessed from here.

About Placing Calls

You may call someone who is not

listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the screen.

Anyone you have previously called

will appear in the Recents list (until you clear that list).

Any matches found in the Recents

list or in the Contacts list will appear as you type, provided that you have set up the system to do so (see the left illustration for more on this).

Use the virtual keyboard to enter name, number or address and then tap the green Call button.

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Common Call Tasks

Place Call Using Contacts or Recents

Tap the Call icon, as outlined, if needed.

About Using Lists

To locate an entry in the Contacts or

Recents list, scroll through that list in the same way as on a smart phone (i.e. by swiping your nger vertically in the required direction).

Either tap Recents or Contacts and scroll the list vertically Tap the green Call button to place the call.

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Common Call Tasks

Place Call Using Speed Dials

About Speed Dial

When you have dened Speed Dials (see the section Contacts for more), these will appear in the left column of your Call menu. Tap a Speed Dial entry to place a call using the feature.

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Common Call Tasks

Video Call Basics

Place a call, as outlined.

About Video Calls

Video calls should be regarded as an extension of regular phone calls.

You may adjust some camera

settings, such as exposure and bandwidth allocated to your call. This is discussed in the Settings section.

Wait for the call to connect.

You are now in a video call if the called system permits it. If

you want to see what others see from your system tap the Selfview icon (marked by a blue circle in the upper right corner).

Tap End to terminate the call.

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Common Call Tasks

Activating Selfview

In a call:

In a call, tap the Camera icon, as outlined. The selfview image will appear as a picture in picture, as

shown. Tap the icon again to remove the selfview image.

About Selfview

The selfview shows what others see

from your system, i.e. your outgoing video.

Note that you will see a mirror image of the outgoing video.

The selfview image may be moved

about your screen. To do this, place your nger on the selfview image and drag it to the new position.

Outside a call:

Inside the Call menu, tap More ( menu.

...

) to show the drop-down

Tap Selfview. The selfview will be full screen. Tap Remove

( ) (not shown) to stop showing the selfview.

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Visual Voicemail

Send a Voicemail

Tap Messages in the left column, then

tap More (

outlined.

...

) in the upper right corner, as

Select New Message from the drop-down list.

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

Tap Record.

When your message is complete, tap Done.

The display will now return to display a list of

the Messages.

You may record again, if needed. Otherwise, enter the name, number or address of the receiver.

Once completed, tap Send, as outlined.

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Visual Voicemail

Listen to a Voicemail

Tap Messages, as outlined. New Voicemails are indicated by the red

square in the left column. If there are more than one, select the one you are going to listen to.

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

Tap Play ( ) to listen to the voice message.

Tap Pause, as outlined to temporarily

halt the playback.

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Visual Voicemail

Reply to a Voicemail

Tap Messages, as outlined and select a

voicemail.

Tap Reply ( ) or Reply All ( ).

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

If a Voicemail has been sent to a multitude of recipients, you may use the Reply All feature to reach them all with a single reply.

Tap Record.

Tap Done when the recording has been

made.

Tap Done.

Re-record, if needed.

Tap Send.

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Visual Voicemail

Forward a Voicemail

Tap Messages, as outlined and select a

voicemail.

Tap Forward ( ).

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

When you forward a message, you may also include your own message.

Record a message, if needed.

Tap Done when the recording has been

made.

Tap Done to nish the forwarding.

Select the recipient, as outlined. You may also re-record, if needed.

Tap Send.

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Visual Voicemail

Delete a Voicemail

Delete a Voicemail from the list:

Tap Messages and select the message to

be deleted, as outlined.

Delete a Voicemail from the playback panel:

Tap Recycle Bin (

corner, as outlined.

) in the upper right

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

Messages can either be deleted directly from the list of messages or while you are inside the Playback menu.

The Voicemail has now been deleted.

Tap Recycle Bin ( ), as outlined to

delete the Voicemail.

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Call Park

Store and Retrieve Active Call with Call Park

In a call tap Park, as outlined. Make a note of the number needed to

retrieve the parked call. If your Administrator has created a xed number for this, use that number, which you may want to have stored as a speed dial number.

To retrieve the call from any other

phone, just call that number.

About Call Park

You park a call when you want

to store the call so that you or someone else can retrieve it from another phone in the Cisco Unied Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).

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Call Transfer

Transfer a Call

In a call, tap Transfer, as outlined.

Enter the name, number or address (URI) of the recipient.

About Call Transfer

Transfer redirects a call. The target is

the name, number or address (URI) to which you want to transfer the call.

Note that you cannot use the transfer function to redirect a call that is on hold. Tap Resume to remove the call from hold before transferring it.

Tap the green Call icon.

Talk to the new recipient, if necessary. Then

tap Transfer.

The call will now be transferred.

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Ad Hoc Conference

Create Conference

In a call, tap Add, as outlined.

Once, the new recipient answers, tap Merge to generate the conference.

Call another in the usual way. The one you were in call with will now be

put on hold, while the new recipient is called.

Tap End to terminate the conference.

About Create Conference

To expand an ongoing call into a

conference, just add participants.

These participants can be added

by dialing their number, name or address; or by using the list of Contacts; or any mixture of these two methods.

If you tap the information icon ( appearing in the upper right corner during the conference, you will gain access to the list of participants.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

Tip: To remove any conference

participant, highlight the participant and tap End Call.

You can remove participants only if

you initiated the conference call.

)

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Meet Me Conference

Start or Join a Meet Me Conference

Start a Meet Me Conference:

Tap Call, as outlined. This will open the Call menu Tap Meet Me, as outlined.

About Meet Me Conference

Meet Me conferencing enables you to start or join a conference by calling the conference number as opposed to call specic recipients one by one to create a conference.

If you call a secure Meet Me

•

conference number from a nonsecure phone, your phone displays the message Device Not Authorized.

A Meet Me conference ends when

•

all participants hang up.

If the conference initiator disconnects,

•

the conference call continues until all participants hang up.

Tap the green Call button. You have initiated a Meet Me conference.

Join a Meet Me Conference Started by Someone Else:

Dial the Meet Me conference number that the conference initiator provides.

If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try your call again.

Note that the participants cannot join the conference until the initiator starts the conference.

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Sharing of content is not supported in this version

Content

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Your video system may be

connected to a management system capable of scheduling video meetings for you. Any meetings scheduled will then appear in a List of Meetings on your Touch device.

WebEx

Meetings

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WebEx Meetings

Start a Scheduled WebEx Meeting

Tap WebEx, as outlined.

The list of upcoming scheduled meetings will now appear in

the left column. When it is time to join, tap Start, as outlined.

Meeting List Basics

Cisco WebEx is a standalone application, but also integrates into the Calendar, Phone, Chat, and Contacts applications.

During a Cisco WebEx meeting, participants can join the audio conference, see who is in the meeting, view shared presentations, and chat with everyone or privately.

A pop-up at the bottom of the

screen identies the current speaker.

Schedule a New WebEx Meeting

You may schedule a new WebEx

meeting. You do this by means of the Calendar application.

The system will now connect you to the conference.

If you want to activate your video, tap Start my video, as outlined. If your selfview blocks important real estate on the screen, tap and hold and then move the selfview.

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Contacts consists of three parts; a Directory, which typically is your corporate phone book; Recents which is a list of recent calls and nally Favorites, which is your personalized list of people you call frequently or otherwise need to get easy access to.

Contacts

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Contacts

Make Someone a Contact From Call History

Select the person to become a contact in Recents, as outlined

Tap More (

show the drop-down menu and then tap

Add to Contacts.

...

) in the upper right corner to

About Contacts

The Contacts serves as your phone

book. You may also turn someone into a Favorite to make them appear on the Home screen of the phone app.

Tap OK to conrm that you want to add the

person to the list of Contacts.

You may now either associate the person with an entry already existing in your list

of contacts (e.g. mobile phone number in addition to oce phone number). This you

do by clicking on that contact. Otherwise, to create a completely new contact, tap Create new contact.

You may now specify what this entry

represents (e.g. Home, mobile etc.) Once done tap OK.

You’re done.

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Contacts

Make Someone a Favorite

Tap Call, as outlined.

Select Recents or Contacts (left column) and then select the avatar to turn into a Favorite.

About Contacts

The Contacts serves as your phone

book. You may also turn someone into a Favorite to make them appear on the Home screen of the phone app.

Tap the little * in the upper right corner to

turn this entry into a Favorite. The color of the asterisk will change from gray to yellow.

To demote someone from the list of

Favorites, tap the asterisk again. The color

of the asterisk will then change back from yellow to gray.

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Contacts

Allocating Numbers to Speed Dial

Tap Calls to invoke the display shown here

and then tap More (

speed dial in the drop-down menu.

...

), followed by Add a

You will now be prompted to log into the

system using you username and password.

Authentication will then take place.

About Speed Dial

Speed Dial is a convenient shortcut to contacts that you use often. You allocate a speed dial code (typically a number) to the entry and use that to call that person.

How to utilize already allocated speed dial settings is shown in the chapter Calling Tasks.

Tap More (

Once located, specify the Speed dial code to

be associated with this person. In this example 1 is used as speed dial code. Tap OK to leave

menu putting changes into eect.

...

) again.

Tap Add a speed dial in the drop-down

menu.

The speed dial allocation and the

corresponding code is indicated as shown.

Locate whom to allocate to a speed dial.

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Camera

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Camera

Setting the Camera Exposure Level

You can adjust the

camera’s exposure

level by means of

the Settings menu

accessed from here.

About Camera Settings

You can set the cameras exposure

level in the Settings menu associated with the Call window.

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Settings

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Settings

Gain Access to the Settings

About Settings

There are several types of Settings

available with your DX80.

There are System Settings, like those

shown here, and there are context sensitive settings applying to your current task.

Care must be taken when altering the System Settings to avoid that the system stops working. If in doubt, contact your video support team.

Americas Headquarters Cisco Systems, Inc. San Jose, CA

Cisco has more than 200 oces worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/oces.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its aliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Asia Pacic Headquart

Cisco Systems (USA) Pte. Ltd. Singapore

ers

Europe Headquarters

Cisco Systems International BV Amsterdam, The Netherlands

Cisco Systems DX800956 Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual