Cisco Systems DX6500736 User Guide

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Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)

First Published: February 15, 2013

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-28931-01

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

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Increase the separation between the equipment and receiver.

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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

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Consult the dealer or an experienced radio/TV technician for help.

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Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Systems, Inc., is under license.

Google, Google Play, Android and certain other marks are trademarks of Google Inc.

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CHAPTER 1

CHAPTER 2

Preface 1

Guide organization 1

Preface

This guide describes the Cisco Desktop Collaboration Experience DX600 Series phone and how to use it. The audience for this guide is system administrators and users.

Guide organization, page 1

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Guide organization

This guide is organized into these topics:

Phone features, on page 3

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CHAPTER 1

Calling tasks, on page 23

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Phone customization and settings, on page 59

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User Options web pages, on page 71

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Applications, on page 83

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Accessories, on page 115

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Product safety, security, accessibility, and related information, on page 125

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Additional information

Cisco Desktop Collaboration Experience DX600 Series Release Notes

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Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide

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Additional information

You can access the Cisco website at this URL:

http://www.cisco.com

Cisco Desktop Collaboration Experience DX600 Series Quick Start, Administration, Deployment, and User Guides:

http://www.cisco.com/en/US/products/ps12956/products_user_guide_list.html

Licensing information:

http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html

Cisco international websites:

Access international Cisco websites from www.cisco.com by clicking the Worldwide link at the top of the web page.

Preface

Obtaining documentation and submitting service request

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at this URL:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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Phone features

This chapter outlines the features of the Cisco Desktop Collaboration Experience DX600 Series phones.

Buttons and hardware, page 3

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Line and call definitions, page 9

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Energy savings, page 10

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Android, page 10

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Cleaning and maintenance, page 21

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Buttons and hardware

This section describes the phone buttons and hardware.

CHAPTER 2

Cisco Desktop Collaboration Experience DX650 buttons and hardware

This figure identifies the important parts of the phone.

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Cisco Desktop Collaboration Experience DX650 buttons and hardware

Phone features

Table 1: Phone buttons and hardware

Lock button

Transfer button

End call button

Hold button

Conference button

DescriptionItem

Front-facing camera for video calls.Camera1

Shows phone features.Phone screen2

Allows you to dial phone numbers.Keypad3

Allows you to connect a microSD card.microSD card slot4

Locks the phone screen, restarts the phone, or turns the phone on and off.

Transfers a call.

Ends a call.

Places a call on hold.

Creates a conference call.

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Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

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Phone features

Phone cable installation

DescriptionItem

Speaker button

Stop Video button

Headset button

Mute button

Phone cable installation

See the following figure and table to connect your phone.

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Toggles video on or off. When video is stopped, the button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Indicates an incoming call or new voice message.Handset with light strip15

Hookswitch clip removal

Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.

Computer port6Lock1

Auxiliary port7microUSB port2

Auxiliary port8Line in/out port3

HDMI port9Power port4

Network port5

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TAPS registration

Tool for Auto-Registered Phones Support (TAPS) is used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension that your system administrator provides, and follow the voice prompts. You may need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone restarts.

Handset

Phone features

Headset

The following table describes how to use the handset.

Then...If you want to...

Use the handset

Switch to the speakerphone or headset during a call

Adjust the volume level for a call

You can use a wired headset with your phone. You can also use a wireless headset with the wireless headset remote hookswitch control feature.

You can use a headset with all the controls on your phone, including and .

However, if you use a wireless headset, refer to the wireless headset documentation for instructions.

Lift it to go off-hook; replace it in the cradle to go on-hook.

The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.

Press or , then hang up the handset.

Press during a call or after invoking a dial tone.

Then...If you want to...

Toggle headset mode on and off

Adjust the volume level for a call

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Press .

Lift the handset.Switch to a handset

Press during a call or after invoking a dial tone.

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Phone features

Headset support

Headset

If you use AutoAnswer, see AutoAnswer with headset or speakerphone, on page 8.

Although Cisco performs limited internal testing of third-party headsets for use with the Cisco DX600 Series phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco recommends the use of good-quality headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of the headsets and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both you and the remote party. A range of outside sources can cause humming or buzzing sounds : for example, electric lights, electric motors, or large PC monitors.

In some cases, use of a local power cube or power injector may reduce or eliminate hum.Note

Because of the environmental and hardware inconsistencies in the locations where Cisco DX600 Series phones are deployed no single headset solution is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before they make a purchasing decision and deploy on a large scale.

Audio quality

Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers perform well with Cisco DX600 Series phones. For details, see the headset documentation.

3.5 mm headsets

You can plug a 3.5 mm headset into the headset port at the back of your phone.

Some headsets may have hardware incompatibilities with the phone, including pinout, microphone voltage, and device control functionality. Headsets with an incompatible or nonexistent microphone generally can be used with the phone built-in microphone for voice calls.

Wireless headset

Cisco DX600 Series phones support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset remote features. Also, check with your system administrator to be sure that your phone can use a wireless headset with the wireless headset remote hookswitch control feature.

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Speakerphone

Phone features

If the handset is in its cradle and is not lit, many actions that you take to dial a number or answer a call trigger speakerphone mode automatically.

Speakerphone is unavailable while headphones, or a headset with an incompatible microphone, are plugged in.

Then...If you want to...

Toggle speakerphone mode on or off

Adjust the volume level for a call

Press .

Lift the handset.Switch to a handset

Press during a call or after invoking a dial tone.

AutoAnswer with headset or speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You may want to use AutoAnswer if you receive a high volume of incoming calls.

Then...If you...

Use AutoAnswer with a headset

Keep headset mode active (in other words, keep lit), even when you are not on a call.

To keep headset mode active, perform the following actions:

Press EndCall to hang up.

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Press New Call or Dial to place new calls.

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If your phone is set up to use AutoAnswer in headset mode, calls are automatically

answered only if is lit.

Otherwise, calls ring normally and you must answer them manually.

Use AutoAnswer with the speakerphone

AutoAnswer is disabled when the Do Not Disturb feature is active.Note

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Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls ring normally and you must answer them manually.

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Phone features

Phone cable lock

You can secure the phone to a desktop with a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock that is up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

Line and call definitions

The terms lines and calls can be easily confused.

Lines: Each line corresponds to a directory number or intercom number that others can use to call you.

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Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons.

Phone cable lock

Calls: Each line can support multiple calls. By default, your phone supports four calls per line, but your

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system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Line and call icons

Your phone displays icons to help you determine the line and call state.

Remote-in-use

DescriptionLine or call stateIcon

No call activity on this line.On-hook line

You are dialing a number or an outgoing call is ringing.Off-hook line

You are connected to the other party.Connected call

A call is ringing on one of your lines.Ringing call

You have put the call on hold. See Hold and resume, on page 25.Call on hold

Another phone that shares your line has a connected call. See Shared

lines, on page 54.

See Secure calls, on page 52.Encrypted call

See Do Not Disturb, on page 45.Do Not Disturb

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Energy savings

Phone features

DescriptionLine or call stateIcon

The intercom line is not in use. See Intercom calls, on page 47.Idle intercom line

Energy savings

Your phone supports the Cisco EnergyWise program. Your system administrator may set up sleep (power down) and wake (power up) times for your phone to save energy.

If your phone is scheduled to sleep, the Lock button begins to blink 10 minutes before the scheduled sleep time.. If your system administrator enables audible alert, you hear your ringtone play. The ringtone plays according to the following schedule:

At 10 minutes before power down, the ringtone plays four times.

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At 7 minutes before power down, the ringtone plays four times.

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At 4 minutes before power down, the ringtone plays four times.

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One-way intercom call

Two-way intercom call

The intercom line is sending or receiving one-way audio. See Intercom

calls, on page 47.

You press the intercom line to enable two-way audio with the intercom caller. See Intercom calls, on page 47.

See Call Park, on page 39.Call Park

Android

At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down.

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If your phone is inactive (idle) at the sleep time, a message reminds you that your phone is going to power down. To keep the phone active, tap the screen or press any key on the phone.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before it notifies you of the pending power shutdown. Before the shutdown happens, a message reminds you that your phone is going to power down.

At the scheduled time, your phone powers up. To wake up the phone before the scheduled time, press .

Wake and sleep times are linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to adjust your phone settings.

For more information about EnergyWise and your phone, contact your system administrator.

This section describes the basic Android™features on your phone.

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Phone features

Gestures

Android includes some basic gestures.

ActionGesture

Lock screen

Tap

The Lock screen is displayed when the phone is locked (inactive). The Lock screen displays the date and time, the number of unread email messages, the number of recently missed calls, the number of new voice messages, and the number of upcoming events for the next 24 hours.

Use your fingertip to press the touchscreen.

Note

Tap and hold.Long press

Tap and move.Swipe

Long press and move.Drag

Two taps in quick succession.Double-tap

Tap with two fingers, then move your fingers apart.Pinch open

Tap with two fingers, then move your fingers together.Pinch close

Using other objects can damage the display. Be aware that tapping a phone number can cause the phone to dial the number.

Note

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The number of unread email messages, and the number of upcoming events, are displayed only if you have configured a Microsoft Exchange account.

You can set the amount of time that your phone can be inactive before the screen locks. Your system administrator may disable the screen lock during your work hours.

By default, the home screen is displayed when you unlock your phone. You can configure your phone to unlock to the phone application.

Related Topics

Awake to Phone application, on page 13

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Lock screen

Unlock screen

Procedure

Phone features

Step 1 Step 2

Enter your PIN.

Press # or tap Unlock.

Place emergency call from Lock screen

Tap Emergency Call.

Add PIN

The phone must be unlocked to set or reset your PIN.Note

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Tap .

Tap Settings.

Tap Security.

Tap Screen Lock.

Tap PIN.

Enter a PIN and tap Continue. Your PIN must be at least four digits.

Enter your PIN again and tap OK to confirm your PIN.

Add password

The phone must be unlocked to set or reset your password.Note

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Phone features

Lock screen

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Tap .

Tap Settings.

Tap Security.

Tap Screen Lock.

Tap Password.

Enter a password and tap Continue. Your password must be at least four characters.

Enter your password again and tap OK to confirm your password.

Reset lost PIN or password

The phone must be unlocked to set or reset your PIN or password.Note

Procedure

Step 1 Step 2

Step 3

Tap Forgot PIN or Forgot Password on the Unlock screen.

Select a Cisco Unified Communications Manager or Google™account and enter your credentials. You can only select an active account.

Reset your PIN or password. Your phone is now unlocked and your new PIN or password is ready to use.

Awake to Phone application

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5

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Tap .

Tap Settings.

Tap Security.

Tap Default App.

Select Awake to phone app.

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Lock screen

Cisco Extension Mobility

Cisco Extension Mobility allows you to configure any Cisco DX600 Series phone as your own temporarily. After you sign in to Extension Mobility, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure Extension Mobility for you.

The Extension Mobility Change PIN feature allows you to change your PIN from the Settings application.

Tips

Extension Mobility automatically signs you out after a certain amount of time. Your system administrator

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establishes this time limit.

Changes that you make to your Extension Mobility profile from your Cisco Unified Communications

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Manager User Options web pages take effect immediately if you are signed in to Extension Mobility on the phone; otherwise, changes take effect the next time you sign in.

Changes that you make to the phone from your User Options web pages take effect immediately if you

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are signed out of Extension Mobility; otherwise, changes take effect after you log out.

Phone features

Local settings that your phone controls are not maintained in your Extension Mobility profile.

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The data and applications of other users are not available to you when you sign in to Extension Mobility.

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Your phone deletes unused data after a certain length of time.

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Sign In to Extension Mobility from Lock screen

Procedure

Step 1 Step 2 Step 3

Tap Sign In As New User.

Enter your user ID and PIN, provided by your system administrator.

If prompted, select a device profile.

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Phone features

Sign in to Extension Mobility from Settings

Procedure

Lock screen

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6

Tap .

Tap Settings.

Tap Extension Mobility.

Tap Sign In.

Enter your user ID and PIN.

Tap Submit.

Sign Out of Extension Mobility from Lock screen

Procedure

Tap Sign Out.

Sign Out of Extension Mobility from Settings

Procedure

Step 1

Step 2 Step 3 Step 4

Tap .

Tap Settings.

Tap Extension Mobility.

Tap Sign Out.

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Setup Assistant

Set screen timeout

Procedure

Phone features

Step 1

Step 2 Step 3 Step 4 Step 5

Tap .

Tap Settings.

Tap Security.

Tap Automatically Lock.

Select the length of time that your phone can be inactive before the screen locks. Note that your security settings may limit your screen timeout choices.

Setup Assistant

Use the Setup Assistant to set up the following:

The Setup Assistant runs automatically the first time that you use your Cisco DX600 Series phone. If you choose not to use the Setup Assistant, you can set up these applications through the Settings application. Launch the Settings application from the Applications menu.

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Jabber IM

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WebEx

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Visual Voicemail

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Note

Some users find it easier to enter complex passwords with a standard keyboard, rather than the onscreen keyboard. For information about using a standard keyboard with your phone, see USB keyboard and

mouse, on page 122.

Run Setup Assistant

Procedure

Step 1 Step 2 Step 3 Step 4

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Tap Email and follow the on-screen instructions.

Tap Jabber IM and follow the on-screen instructions.

Tap WebEx and follow the on-screen instructions.

Tap Voice Messages and follow the on-screen instructions.

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Phone features

Home screen

Status bar

Home screen

Related Topics

Email, on page 93

Jabber IM, on page 100

WebEx, on page 109

The home screen uses a landscape orientation. Place widgets and shortcuts anywhere on the home screen.

The status bar is at the bottom of the screen. The status bar includes:

Navigation icons

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Notification icons for applications such as the phone, email, and Jabber IM

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Status icons for network connections

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Tap a notification icon or status icon to see more detailed information.

Navigation icons

Table 2: Navigation icons

Applications menu

Back

Tap Back to go to the previous page or application., or to dismiss the on-screen keyboard.

Tap Home to view the home screen.Home

Tap Phone to launch the phone application.Phone

Tap Recents to view the list of recently used applications.Recents

Tap to display the full collection of installed applications.

Work spaces

Multiple work spaces are available for you to set up. Each work space holds a variety of widgets and shortcuts in any configuration.

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Home screen

Navigate work spaces

Procedure

Swipe left or right on an open space on the home screen to go to the work space to the left or to the right.

Widgets

Widgets are small applications that you can place on the home screen. Widgets provide at-a-glance information and some functions from full applications.

The following table describes some of the widgets that your phone includes:

Table 3: Widgets

Phone features

Display upcoming events.Calendar

Contacts

Direct Dial

Phone

Phone features

Unified Inbox

Display an icon for one of your contacts. Tap the icon to open the Quick Contact Badge for that contact.

Display a digital clock.Digital clock

Display an icon for one of your contacts. Tap the icon to call that contact.

Display recent email messages.Email

Display your favorite contacts.Favorites

Display all recent calls, missed calls, messages, or speed dials.

Toggle these features on or off: Forward All, Privacy, Do Not Disturb, Mobility and Self-View.

Display the number of missed calls, new voice messages, unread email messages, and upcoming events.

Display upcoming WebEx meetings.WebEx

Set up home screen

Add applications, widgets, and folders, or change your wallpaper to set up your home screen.

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Phone features

Add application icon to home screen

Procedure

Home screen

Step 1

Step 2 Step 3

Tap .

Long press an application.

Drag the application icon to an empty space on any of the home screen work spaces.

Add widget to home screen

Procedure

Step 1

Step 2 Step 3 Step 4

Tap .

Tap Widgets.

Long press a widget.

Drag the widget to an empty space on any of the home screen work spaces.

Move widget or icon

Procedure

Drag the widget or icon to an empty space on the home screen. Drag a widget or icon to either side of the screen to place the widget or icon on another work space.

Remove widget or icon

Procedure

Step 1 Step 2

Long press the widget or icon.

Drag the widget or icon up to Remove. The widget or icon is deleted and Remove disappears.

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Quick Contact Badge

Change wallpaper

Procedure

Phone features

Step 1 Step 2 Step 3

Long press an open space on the home screen.

Tap Wallpapers.

Select a wallpaper.

Quick Contact Badge

The Quick Contact Badge allows you to communicate with your contacts from within several applications and in a variety of ways. Use the Quick Contact Badge to place a call, send an email message, send an instant message (IM), or start a WebEx meeting.

Note

Other options may be available on the Quick Contact Badge, depending on which applications you have installed.

Tap a contact icon to open the Quick Contact Badge.

The following image shows the Quick Contact Badge:

Share menu

Some content, such as URLs, contacts, and photos, can be shared with Bluetooth, email, Jabber IM, and other applications through the Share menu. In any application that supports the Share menu, tap Share to view the sharing options.

On-screen keyboard

An on-screen keyboard pops up automatically when you select a text input field.

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Phone features

Cleaning and maintenance

Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.

Cleaning and maintenance

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Cleaning and maintenance

Phone features

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Calling tasks

You can use a range of features and services to perform basic call-handling tasks. Feature availability can vary; contact your system administrator for more information.

Common call tasks, page 23

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Advanced call tasks, page 31

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Common call tasks

Here are some easy ways to place a call on your phone.

Tips

You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by

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lifting the handset, by tapping Dial, or by pressing or .

CHAPTER 3

When you predial, your phone tries to anticipate the number that you are dialing by displaying matching

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numbers (if available) from your call history. This feature is called Auto Dial. To call a number that is displayed with Auto Dial, tap the number, or scroll to it and go off-hook.

If you make a mistake while dialing, tap Delete to delete digits.

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If parties on a call hear a beep, the call may be monitored or recorded. Contact your system administrator

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for more information.

You can start or stop a recording by tapping Record.

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Your phone may be set up for international call logging, as indicated by a plus (+) symbol on the call

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history, redial, or call directory entries. Contact your system administrator for more information.

Answer call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

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Disconnect call

Calling tasks

Then...If you want to...

Answer with a headset

Answer with the speakerphone

new call

Press if it is not lit. Or, if is lit, tap Answer.

Note

The phone selects the ringing line automatically. For the option to select the primary line each time, contact your

system administrator. If you are using a wireless headset, refer to the wireless headset documentation.

Press , or tap Answer.

Note

The phone selects the ringing line automatically. For the

option to select the primary line each time, contact your

system administrator.

Tap Answer.Switch from an active call to answer a

Tap Answer.Answer by using call waiting

Tap Divert.Send a call to a voice message system

Use AutoAnswer.Autoconnect calls

Use Call Park, Directed Call Park, or Assisted Directed Call Park.Retrieve a parked call on another phone

ringing elsewhere

Answer a call on your mobile phone or other remote destination

Tips

Disconnect call

To end a call, simply hang up. The following table provides more details.

Use Call Pickup.Use your phone to answer a call that is

Set up Mobile Connect and answer your phone.

If you answer a call on your mobile phone, and you have configured up to four IP Phones as shared lines, the additional phones stop flashing when you answer the call.

If parties on a call hear a beep, the call may be monitored or recorded. Contact your system administrator

•

for more information.

If you work in a contact center or similar environment, you can create, update, and delete your own

•

prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more information, contact your system administrator.

A Call Chaperone user cannot answer an incoming call while calls are chaperoned.

•

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Calling tasks

Hold and resume

Then...If you want to...

Hang up while using the handset

Hang up while using a headset

Hang up while using the speakerphone

Hang up one call, but preserve another call on the same line

Hold and resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area. With a shared line, when another phone places a call on hold, the phone displays the Remote Hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a certain time. The reverting call remains on hold until you resume it or until Hold Reversion times out. Your phone indicates the presence of a reverting call by the following actions:

Return the handset to the cradle. Or, press .

Press . Or, to keep headset mode active, press .

If you are using a wireless headset, refer to the wireless headset documentation for instructions.

Press orpress .

Press . If necessary, remove the call that you want to end from hold first.

Alerts you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•

Briefly displays a Hold Reversion message in the status bar at the bottom of the phone screen.

•

Displays the animated Hold Reversion icon next to the caller ID for the held call.

•

Tips

The Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.

•

If you receive an alert for an incoming call and a reverting call at the same time, your phone shifts the

•

focus of the phone screen to display the incoming call by default. Your system administrator can change this focus priority setting.

If you use a shared line, Hold Reversion rings only on the phone that puts the call on hold, not on the

•

other phones that share the line.

Your system administrator determines the duration between Hold Reversion alerts.

•

When a call is chaperoned, the call chaperone cannot use Hold.

•

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Mute

Put call on hold

Procedure

Calling tasks

Step 1 Step 2

Make sure that the call you want to put on hold is highlighted.

Press .

Remove call from hold on different line

Procedure

Step 1

Step 2

Select a line. Doing so may cause a held call to resume automatically:

If a reverting call is on the line, that call resumes.

•

If more than one reverting call is on the line, the oldest reverting call resumes.

•

If a nonreverting held call is the only call on the line, the nonreverting held call resumes.

•

If necessary, scroll to the appropriate call and press .

Mute

Mute or unmute call

Step 1

Step 2

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or headset.

Procedure

To mute a call, press .

To unmute a call, press again.

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Calling tasks

Place call

Procedure

Pick up the handset and dial the number.

Place call with headset

Procedure

Perform one of the following actions:

•

Press and enter a number.

•

If is lit, press New Call and enter a number.

Place call

Place call with speakerphone

Procedure

Step 1

Step 2

Press .

Enter a number.

Place call when another call is active

Procedure

Step 1

Step 2

Step 3

Press .

Enter a number.

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Redial number

Video calls

Calling tasks

Procedure

Press Redial to dial the last number.

You can send and receive video calls. Some third-party endpoints will display compatibility issues. For example, video may not resume after placing a call on hold, during video calls with a third-party endpoint. Contact your system administrator for more details.

Note

If you launch another application that requires use of the camera while you are on a video call, that application may crash.

Video call control bar

A call control bar appears at the bottom of an active video call. The video call control bar disappears after a few seconds. Tap the screen to make the call control bar reappear.

Stop your video transmission

Procedure

Step 1

Step 2

Press to stop your video.

Press again to resume video transmission.

Automatic video transmission

By default, your phone automatically transmits video during a video call.

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Calling tasks

Stop automatic video transmission

Procedure

Visual Voicemail

Step 1

Step 2

Tap .

Toggle Always Send Video to off.

Adjust video call settings

You can adjust your video quality for video calls or turn off video calls.

Procedure

Step 1

Step 2 Step 3 Step 4

Tap .

Tap Settings.

Tap Calls.

Select a video call setting. Depending on how your system administrator set up your phone application, some video call settings may not be available. Contact your system administrator for more information.

Self-video

Use self-video to preview the video of yourself that you display during video calls.

Show self-video

Procedure

Step 1

Step 2 Step 3

Tap .

Tap Self View.

Tap X to stop showing self-video. During a video call, self-video disappears after a few seconds.

Visual Voicemail

Visual Voicemail allows you to manage your voice messages. You can also access your voice messages in the Unified Inbox application.

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Visual Voicemail

Set up Visual Voicemail

Before you can use Visual Voicemail, you must set up an account. If you have not already used the Setup Assistant to enter your Visual Voicemail credentials, you can set up your account on the Voice Messages tab.

Procedure

Calling tasks

Step 1 Step 2 Step 3

Tap Recents.

Tap Messages.

Enter your account credentials and tap Sign In.

Listen to voice message

Procedure

Tap next to a voice message to listen to that voice message.

View voice message details

Procedure

Tap a voice message to view details.

Reply to voice message

Procedure

Step 1 Step 2

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Tap a voice message to view details.

Tap .

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Calling tasks

Forward voice message

Procedure

Advanced call tasks

Step 1 Step 2 Step 3

Tap a voice message to view details.

Tap More.

Tap Forward and select the recipients.

Delete voice message

Procedure

Step 1 Step 2

Select one or more voice messages.

Tap .

Advanced call tasks

You can use special features and services that may be available on your phone to place calls. For more information about these options, contact your system administrator.

Tips

For more information about using your Cisco Extension Mobility prefix to place a call, see Cisco

•

Extension Mobility, on page 14.

To check if a line that is associated with a Speed Dial, call record, or directory listing is busy before

•

placing a call to that line, see Line status features, on page 49.

Business calls with single phone number

Intelligent Session Control associates your mobile phone number with your business phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When you answer an incoming call on the mobile phone, the desk phone displays a Remote in Use message.

During a call, you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can either answer the call from your desk phone or you can hand off the call from your mobile phone to your desk phone.

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Business calls with single phone number

Calling tasks

Then...If you want to...

Transfer your incoming mobile active call to desk phone

Mobile Connect and Mobile Voice Access

If you have Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls that are associated with your desktop phone number.

Your desktop and remote destinations receive calls simultaneously.

When you answer the call on your desktop phone, the remote destinations stop ringing, disconnect, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing and disconnect; the other remote destinations show a missed call message.

Then...If you want to...

Configure Mobile Connect

mobile phone

Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Set up phone and access list for Mobile

Connect, on page 79.

See Answer call, on page 23.Answer a call using your

Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes.

See Active call movement, on page 46.Switch an active call between your desk phone and mobile phone

See Advanced call tasks, on page 31.Make a call from your mobile phone

Tips

When you call Mobile Voice Access, you must enter the number that you are calling and your PIN if

•

any of the following are true:

The number you are calling from is not one of your remote destinations.

◦

The number is blocked by you or your carrier (shown as Unknown Number).

◦

The number is not accurately matched in the Cisco Unified Communications Manager database;

◦

for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but the database entry is 1-408-999-6666.

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Calling tasks

If you incorrectly enter any requested information (such as mobile phone number or PIN) three times

•

in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator for assistance.

Put call picked up on mobile phone on hold

Procedure

Business calls with single phone number

Step 1

Step 2

Tap Enterprise Hold (name may vary). The other party is placed on hold.

On your mobile phone, tap Resume (name may vary).

Connect to Mobile Voice Access

Procedure

Step 1 Step 2

From any phone, dial your assigned Mobile Voice Access number.

Enter the number that you are calling from, if prompted, and your PIN.

Turn on Mobile Connect from mobile phone

Procedure

Step 1 Step 2 Step 3 Step 4

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Dial your assigned Mobile Voice Access number.

If requested, enter your mobile phone number and PIN.

Press 2 to enable Mobile Connect.

Choose whether to turn Mobile Connect on for all configured phones or just one:

All phones: Enter 2.

•

One phone: Enter 1 and enter the number that you want to add as a remote destination, followed by #.

•

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Turn off Mobile Connect from mobile phone

Procedure

Calling tasks

Step 1 Step 2 Step 3 Step 4

Dial your assigned Mobile Voice Access number.

If requested, enter your mobile phone number and PIN.

Press 3 to disable Mobile Connect.

Choose whether to turn Mobile Connect off for all configured phones or just one:

All phones: Enter 2.

•

One phone: Enter 1 and enter the number that you want to remove as a remote destination, followed by

•

Turn on or off Mobile Connect access to all remote destinations from desk phone

Procedure

Step 1 Step 2 Step 3

Tap Mobility to display the current remote destination status (Enabled or Disabled).

Tap Select to change the status.

Tap Exit.

Conference calls

Your phone allows you to talk with multiple parties in a conference call.

You can create a conference in various ways, depending on your needs and the features that are available on your phone.

Conference: Allows you to create a standard (ad hoc) conference by calling each participant. Conference

•

is available on most phones.

Join: Allows you to create a standard (ad hoc) conference by combining existing calls.

•

cBarge: Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared

•

line. Press a line button or use cBarge. Only phones that use shared lines have cBarge.

Meet Me: Allows you to create or join a conference by calling a conference number.

•

Ad hoc conference

Ad hoc conference allows you to call each participant.

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Calling tasks

Call participants to create conference

Your system administrator determines whether noninitiators of a conference can add or remove participants.

Procedure

Conference calls

Step 1

Step 2 Step 3 Step 4

Step 5

From a call, press .

Enter the phone number of the participant.

Wait for the call to connect.

Press again to add the participant to your call.

Repeat to add additional participants.

Add contacts to conference

Procedure

Step 1

Step 2 Step 3

From a call, tap .

Drag a contact from the contact list to the call.

Repeat to add additional participants.

Join conference

Join allows you to combine two or more existing calls to create a conference in which you are a participant.

Tips

If you frequently join more than two parties into a single conference, you may find it useful to first select

•

the calls that you want to join together, and then tap Join to complete the action.

When Join completes, the caller ID changes to Conference.

•

You may be able to combine multiple conference calls by using the Join button. Contact your system

•

administrator to see if this feature is available to you.

A Call Chaperone user can conference only the first caller. The other participants in the conference can

•

conference subsequent callers.

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Conference calls

Join together existing calls on single phone line

Procedure

Calling tasks

Step 1 Step 2 Step 3

From an active call, highlight another call that you want to include in the conference and tap Select.

Repeat this step for each call that you want to add.

Tap Join. You may need to tap to see Join.

Join together existing calls on multiple phone lines

Procedure

Step 1 Step 2 Step 3

From an active call, highlight a call on another line that you want to include in the conference and tap Select.

Repeat this step for each call that you want to add.

Tap Join. You may need to tap to see Join.

Barge conference

You can create a conference by using cBarge to add yourself to a call on a shared line.

Related Topics

Barge, cBarge, and shared lines, on page 54

Barge call on shared line to create conference

Procedure

Tap the line button for the shared line.

Meet Me conference

Meet Me conferencing enables you to start or join a conference by calling the conference number.

Tips

If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the

•

message Device Not Authorized. For more information, see Secure calls, on page 52.

A Meet Me conference ends when all participants hang up.

•

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Calling tasks

Start Meet Me conference

Participants cannot join the conference until the initiator starts the conference.

Procedure

Conference calls

If the conference initiator disconnects, the conference call continues until all participants hang up.

•

Step 1 Step 2 Step 3 Step 4

Obtain a Meet Me phone number from your system administrator.

Distribute the number to participants.

When you are ready to start the meeting, go off-hook to get a dial tone, then tap Meet Me.

Dial the Meet Me conference number. Participants can now join the conference by dialing the Meet Me number.

Join Meet Me conference

Procedure

Step 1 Step 2

Dial the Meet Me conference number that the conference initiator provides.

If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try your call again.

Conference participants list

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

Control conference with participants list

The conference participants list displays conference participants.

Procedure

Step 1

Tap Conference List. Participants are listed in the order in which they join the conference with the most recent additions at the top.

Step 2

To remove any conference participant, highlight the participant and tap End Call. You can remove participants only if you initiated the conference call.

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Call forward

Calling tasks

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call forwarding features:

Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.

•

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage):

•

Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User Options web pages. Conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

Tips

Enter the call forward target number exactly as you would dial it from your phone. For example, enter

•

an access code or the area code, if necessary.

You can forward your calls to a traditional analog phone or to another phone, although your system

•

administrator may restrict the call forwarding feature to numbers within your company.

Call forwarding is specific to the phone line. If a call reaches you on a line where call forwarding is not

•

enabled, the call rings as usual.

Your system administrator can enable a call forward override feature that allows the person receiving

•

your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number

•

that you enter creates a call forwarding loop or exceeds the maximum number of links that are permitted in a call forwarding chain.

When you switch an in-progress call from your mobile phone to Cisco DX600 Series phones that share

•

the same line (Session Handoff), the phone disables the Call Forward feature. The Call Forward feature returns when the call ends.

To verify that your primary line has Call Forward All enabled look for:

•

The call forward icon above your primary phone number.

◦

The call forward target number in the status line.

◦

Related Topics

Line settings on web, on page 77

User Options web page actions, on page 71

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Calling tasks

Set up and cancel Call Forward All from phone

Procedure

Call Park

Step 1 Step 2

To set Call Forward All, tap Forward All Calls and enter a target phone number.

To cancel Call Forward All, tap Forward All Calls.

Set up or cancel call forwarding

When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Procedure

Step 1 Step 2

Access your call forwarding settings.

Call Park

You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).

Use these methods to park a call:

Call Park: Use Park to store the call. Your phone displays the call park number where the system stored

•

your call. You must record this number and then use the same number to retrieve the call.

Directed Call Park: Tap Transfer during a call. To store the call, dial the Directed Call Park number

•

and tap Transfer again.

Assisted Directed Call Park: Tap the Directed Call Park button that displays an idle line status indicator.

•

To retrieve the call from any other phone in your network, tap the flashing Directed Call Park button.

Tips

You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original

•

number. Contact your system administrator for details.

You can dial Directed Call Park numbers if you do not have Directed Call Park buttons. However, you

•

cannot see the status of the directed call park number.

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Call Park

Store and retrieve active call with Call Park

Procedure

Calling tasks

Step 1

Step 2 Step 3 Step 4

During a call, tap Park. You may need to tap to see Park.

Record the call park number that is displayed on your phone screen.

Hang up.

To pick up the parked call, enter the Call Park number from any phone in your network.

Direct and store active call at Directed Call Park number

Procedure

Step 1 Step 2 Step 3

During a call, tap Transfer.

Select a speed-dial number that is assigned to a Directed Call Park number or dial the number.

Tap Transfer again to finish storing the call.

Retrieve parked call from Directed Call Park number

Procedure

From any phone in your network, enter the park retrieval prefix and dial the Directed Call Park number.

Direct, store, and retrieve active call at Assisted Directed Call Park number

Procedure

Step 1 Step 2

During a call, tap the Direct Call Park button that displays an idle line status indicator.

To retrieve the call, tap the flashing Direct Call Park button. If your administrator has not configured a reversion directory number, the parked call reverts to the phone that parked the call.

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Calling tasks

Call Pickup

Call Pickup enables you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with coworkers.

Tips

If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been

•

ringing for the longest time).

If you tap Pickup or Group Pickup and enter a line number, your phone picks up the ringing call on

•

that particular line (if available).

If you have multiple lines and want to pick up the call on a nonprimary line, first tap the line button for

•

the desired line, then tap Pickup or Group Pickup.

Depending on how your phone is configured, you might receive an audio or visual alert about a call to

•

your pickup group.

Answer call ringing on another extension within Call Pickup group

Procedure

Step 1

Step 2

Tap Pickup. If your phone supports autopickup, you are now connected to the call.

If the call rings, tap Answer to connect to the call.

Answer call ringing on another extension outside Call Pickup group

Procedure

Step 1 Step 2

Step 3

Tap Group Pickup.

Enter the group pickup number. If your phone supports autopickup, you are now connected to the call.

If the call rings, tap Answer to connect to the call.

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Call transfer

Answer call ringing on another extension in group or in associated group

Procedure

Calling tasks

Step 1

Step 2

Tap Pickup. If your phone supports autopickup, you are now connected to the call.

If the call rings, tap Answer to connect to the call.

Answer call ringing on particular extension

Procedure

Step 1 Step 2

Step 3

Tap Group Pickup.

Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345. If your phone supports autopickup, you are now connected to the call.

If the call rings, tap Answer to connect to the call.

Call transfer

Transfer redirects a call. The target is the number to which you want to transfer the call.

Tips

If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or tap Transfer

•

and then hang up.

If on-hook transfer is not enabled on your phone, hanging up without tapping Transfer again places the

•

call on hold.

You cannot use Transfer to redirect a call that is on hold. Tap Resume to remove the call from hold

•

before transferring it.

When a call is chaperoned, the call chaperone cannot use transfer.

•

To redirect a call to a voice message system, tap iDivert.

•

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Calling tasks

Transfer call without talking to transfer recipient

Procedure

Call transfer to voice message system

Step 1 Step 2 Step 3 Step 4

From an active call, tap Transfer.

Enter the target number.

Tap Transfer again to complete the transfer or EndCall to cancel.

If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Talk to transfer recipient before transferring call

Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

From an active call, tap Transfer.

Enter the target number.

Wait for the transfer recipient to answer.

Tap Transfer again to complete the transfer or EndCall to cancel.

If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Call transfer to voice message system

You can use Divert to send an active, ringing, or held call to your voice message system. Depending on the type of call and your phone configuration, you can also use Divert to send the call to the voice message system of another party.

If the call was originally sent to the phone of another person, Divert allows you to redirect the call either

•

to your own voice message system or to the voice message system of the original called party. Your system administrator makes this option available to you.

If the call is sent to you directly (not transferred or forwarded to you), or if your phone does not support

•

the option described above, using Divert redirects the call to your voice message system.

Tips

If your phone displays a menu that disappears before you make your selection, tap Divert again to

•

redisplay the menu. You can also contact your system administrator to configure a longer timeout value.

When you switch an in-progress call from your mobile phone to a Cisco DX600 Series phone that shares

•

the same line (Session Handoff), the Divert feature is disabled on the Cisco DX600 Series phone. The Divert feature returns when the call ends.

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Dial from corporate directory on personal computer using Cisco Web Dialer

Send active, ringing, or held call to voice message system

Procedure

Calling tasks

Step 1

Step 2

Tap Divert. If you have no redirect options available, the call transfers to your voice message system.

If you have redirect options available, your phone displays a new menu. Choose an option to redirect the call.

Dial from corporate directory on personal computer using Cisco Web Dialer

Procedure

Step 1 Step 2

Notify when busy or ringing extension available

Open a web browser and go to a Web Dialer-enabled corporate directory.

Click the number that you want to dial.

When a call is being chaperoned, the call chaperone cannot use CallBack.Note

Procedure

Step 1 Step 2 Step 3

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Tap Call Back while listening to the busy tone or ring sound.

Hang up. Your phone alerts you when the line is free.

Tap the call back notification to place the call again.

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Calling tasks

Dial from corporate directory on phone

Procedure

Dial from corporate directory on phone

Step 1

Step 2 Step 3

Do Not Disturb

Tap .

Enter a name in the Search field. This will search your local contacts and the corporate directory.

Highlight a listing and go off-hook.

Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator enables DND on your phone.

When DND and Call Forward are enabled on your phone, calls forward immediately and the caller does not hear a busy tone.

DND interaction with other types of calls includes:

DND does not affect intercom calls or nonintercom priority calls.

•

If both DND and AutoAnswer are enabled, only intercom calls autoanswer.

•

When you switch an in-progress call from your mobile phone to a Cisco DX600 Series phone that share

•

the same line (Session Handoff), the Cisco DX600 Series phone disables the DND feature. The DND feature returns when the call ends.

Turn DND on and off

Procedure

Step 1

Step 2

To turn DND on, tap Do Not Disturb. You may need to tap if Do Not Disturb is not visible.

To turn DND off, tap Do Not Disturb again.

Set up DND settings

If your system administrator configured DND settings to appear on the User Options page, perform these steps:

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Hunt groups

Calling tasks

Procedure

Step 1 Step 2 Step 3

Hunt groups

From the drop-down menu, choose User Options > Device.

You can set the following options:

Do Not Disturb: Set to enable/disable DND.

•

DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off

•

(to turn off only the ringer).

DND Incoming Call Alert (applies to either DND option set): Set the alert to beep only, flash only,

•

disable the alert, or choose “None” (to use the “Alert” setting configured by your system administrator).

If your organization receives a large number of incoming calls, you may be a member of a hunt group, which includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

Logging out of hunt groups does not prevent non-hunt-group calls from ringing your phone.

Sign in and out of hunt groups

Procedure

Step 1 Step 2

Tap Sign In. You are now signed into the Hunt Group.

Tap Sign Out.

Active call movement

You can switch active calls between the desktop phone and your mobile phone or other remote destination.

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Calling tasks

Switch active call on desk phone to mobile phone

Procedure

Intercom calls

Step 1 Step 2

Tap Mobility and select Send call to mobile.

Answer the active call on your mobile phone. The handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Switch active call from mobile phone to desk phone

Procedure

Step 1 Step 2

Hang up the call on your mobile phone to disconnect the mobile phone but not the call.

Tap Resume on your desk phone within 4 seconds and start talking on the desk phone.

Switch active call from mobile phone to desk phone that shares same line

Procedure

Step 1

Step 2 Step 3

While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact your system administrator for a list of access codes.

Hang up the call on your mobile phone to disconnect the mobile phone but not the call.

Tap Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system administrator sets the maximum number of seconds you have to answer the call on your desk phone. Cisco Unified IP phones that share the same line display a Remote in Use message.

Intercom calls

You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute enabled. The one-way intercom call allows you to deliver a short message to the recipient. The audio plays on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in continues simultaneously.

When you receive an intercom-alert tone, you can choose one of these options:

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Intercom calls

Calling tasks

Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).

•

End the intercom call by tapping End Call with the intercom call in focus. Do this if you do not want

•

to hear the message.

Talk to the caller by tapping the active intercom button and using either the handset, headset, or speaker.

•

The intercom call becomes a two-way connection so that you can converse with the caller.

When using the intercom feature, be aware of the following:

From an intercom line, you can only dial other intercom lines.

•

You can use only one intercom line at a time.

•

When your active call is being monitored or recorded, you can receive or place intercom calls.

•

You cannot place an intercom call on hold.

•

Note

If you sign in to the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.

Place intercom call to preconfigured intercom number

Procedure

Step 1 Step 2

Tap a dedicated intercom line.

After you hear the intercom-alert tone, begin speaking.

Place intercom call to any intercom number

Procedure

Step 1 Step 2 Step 3

Tap a dialable intercom line.

Enter the intercom target number or tap a speed-dial number for your target.

After you hear the intercom-alert tone, begin speaking.

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Calling tasks

Receive intercom call

Procedure

When you hear the intercom-alert tone, handle the call in one of these ways:

Listen to the message in one-way audio.

•

Speak to the caller by tapping Connect.

•

Tap Decline.

•

Line status features

Line status features allow you to view the state of a phone line that is associated with a speed-dial button, call history, or directory listing on your phone. If you use Line Status Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which line status features are set up on your phone.

Line status features

See the state of a line listed in a call history or directory

See the state of a speed-dial line

Tips

Then...If you want to...

Look for one of these line status indicators next to the line number:

Line is in-use.

•

Line is idle.

•

Line is in Do Not Disturb state.

•

Line status indicator unavailable for this line.

•

Look for one of these line status indicators next to the line number:

Line is in-use.

•

Line is idle.

•

Line is in Do Not Disturb state.

•

Line is ringing (Line Status Pickup only).

•

Line status indicator unavailable for this line.

•

Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (Line

•

Status Pickup only).

Line Status Pickup answers the oldest ringing call first, if the line that you are monitoring has more than

•

one ringing call.

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Make call from mobile phone using mobile voice access

If you press the Line Status Pickup button when the monitored line is not ringing, your phone will speed

•

dial the line number.

Use line status pickup to answer ringing call

Procedure

Calling tasks

Step 1

Step 2

Step 3

If the current line is ringing, tap the Line Status Pickup button. The call redirects to the next available line on your phone.

If you want to specify a line, first press a line button and then tap the line status button. If your phone supports autopickup, the call connects automatically.

If the call rings on your phone, answer it.

Make call from mobile phone using mobile voice access

Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Obtain your Mobile Voice Access number and PIN from your system administrator.

Dial your assigned Mobile Voice access number.

Enter your mobile phone number (if requested) and PIN.

Press 1 to make a call to an enterprise IP Phone.

Dial a desktop phone number other than your desktop phone number.

Multiple calls

Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

Calls with the highest precedence and longest duration display at the top of the list.

•

Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped

•

near the top, and calls on hold are grouped last.

You can switch between multiple calls on one or more lines.

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Calling tasks

Switch between calls on one line

Procedure

Multiple calls

Step 1 Step 2

Highlight the call you want to switch to.

Tap Resume. Any active call is placed on hold and the selected call resumes.

Switch between calls on different lines

Procedure

Step 1

Step 2

Select the line that you are switching to. If a single call is holding on the line, the call automatically resumes.

If multiple calls are holding, highlight the appropriate call and tap Resume.

Switch from active call to answer ringing call

Procedure

Perform one of the following actions:

Tap Answer.

•

If the call is ringing on a different line, select that line.

•

The phone places the active call on hold and the selected call resumes.

Remove call from hold on current line

Procedure

Step 1 Step 2

Highlight the appropriate call.

Tap Resume.

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Place call while another call is active (using different line)

Procedure

Calling tasks

Step 1 Step 2

Secure calls

Tap a new line. The first call is automatically placed on hold.

Enter a number.

Depending on how your system administrator configured your phone system, your phone may support making and receiving secure calls.

Your phone can support these types of calls:

Authenticated call

The identities of the phones participating in the call have been verified.

Encrypted call

The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated.

Protected call

The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a Protected Device in Cisco Unified Communications Manager Administration.

If Play Secure Indication Tone is enabled (True) in Cisco Unified Communications Manager Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call:

When end-to-end secure media is established through the Secure Real-Time Transfer Protocol

•

(SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses).

When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the

•

call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).

If the Play Secure Indication Tone option is disabled (False), no tone plays.

Nonprotected call

The phone does not have a Protected Device status in Cisco Unified Communications Manager. No secure or nonsecure indication tone is played.

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Calling tasks

Secure calls

Nonsecure call

The phone is not protected on the Cisco Unified Communications Manager server and the call status is nonsecure.

Then...If you want to...

Check the security level of a call or conference

Verify that the phone connection (call status) is secure.

made in your company

Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

Authenticated call or conference

•

Encrypted call or conference

•

Nonsecure call or conference

•

Listen for a secure indication tone at the beginning of the call:

Secure call status: If the phone is protected, the Play Secure

•

Indication Tone is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.

Nonsecure call status: If the phone is protected, the Play

•

Secure Indication Tone is enabled, and the call status is nonsecure, a nonsecure indication tone plays on the protected phone at the beginning of a call (six short beeps with brief pauses). The play arrow icon is also present to indicate that the call is not secure. For more information, contact your system administrator.

Contact your system administrator.Determine whether secure calls can be

There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.

Note

Cisco determines that a device that is engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco DX650 screen when a call is to or from an untrusted device, even though the call might be secure.

VPN client

Your system administrator configures the Virtual Private Network (VPN) Client feature as needed.

Related Topics

AnyConnect VPN, on page 66

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Shared lines

Your system administrator might ask you to use a shared line if you:

•

Remote-in-use icon

The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Call information and Barge

Calling tasks

Have multiple phones and want one phone number

Share call-handling tasks with coworkers

Handle calls on behalf of a manager

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. See the Privacy section for exceptions.

When call information is visible in this way, you and the coworkers who share a line can use Barge or cBarge to join a call.

Barge, cBarge, and shared lines

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be nonprivate calls.

Depending on how your phone is configured, you can add yourself to a nonprivate call on a shared line using either cBarge or Barge:

cBarge converts the call into a standard conference, allowing you to add new participants.

•

Barge enables you to add yourself to the call but does not convert the call into a conference or allow

•

you to add new participants.

Related Topics

Shared lines, on page 54

Conference calls, on page 34

Single-button and multitouch Barge

Your system administrator determines whether the barge feature on your phone operates as a single-button or multitouch feature.

Single-button barge allows you to press a line button to barge a call (if only one call is on the line).

•

Multitouch barge allows you to view call information before barging.

•

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Barge features

Shared lines

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.

Then...If you want to...

Look for the remote-in-use icon.See if the shared line is in

use

Add yourself to a call on a shared line

Tap the line button for the shared line. You see one of these results:

You are added to the call.

•

A window opens on your phone screen prompting you to select the call

•

that you want to barge. Tap Barge or cBarge to complete the action. You

may need to tap to display Barge or cBarge.

Tips

When you Barge a call, other parties may hear a beep announcing your presence. With cBarge, other

•

parties hear a brief audio interruption and the phone screen changes to display conference details.

If a phone that is using the shared line has Privacy enabled, call information and barge buttons do not

•

appear on the other phones that share the line.

If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated

•

Ringdown (PLAR), the Barge and cBarge features are available.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred,

•

or turned into a conference call.

Related Topics

Conference participants list, on page 37

Privacy and shared lines

If you share a phone line, use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

Tips

If the phone that shares your line has Privacy enabled, you can place and receive calls using the shared

•

line as usual.

The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared

•

lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

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Speed Dial

Prevent and allow others to view or barge calls on shared line

Procedure

Calling tasks

Step 1

Step 2

Speed Dial

To prevent others from viewing or barging a call on a shared line,

a) Tap Private. b) To verify that Privacy is on, look for the Privacy-enabled icon.

To allow others to view or barge calls on a shared line,

a) Tap Private. b) To verify that Privacy is off, look to see that the Privacy-enabled icon has disappeared.

Speed Dial enables you to enter an index number, or tap a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

Speed-dial buttons

•

Abbreviated Dialing

•

To set up speed-dial buttons and Abbreviated Dial, tap Add a speed dial and follow the on-screen prompts. There is a brief interruption to telephony service after you add a speed dial. Alternately, your system administrator can configure speed-dial features for you.

Make call using Speed-Dial button

If your phone supports the line status speed-dial feature, you can see if the speed-dial number is busy before dialing.

Procedure

Step 1 Step 2

Set up speed-dial numbers.

To place a call, tap a speed-dial icon. Or, drag the icon to the idle screen to prepopulate the phone number.

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Calling tasks

Make call using on-hook abbreviated dial

Procedure

Suspicious call trace

Step 1 Step 2

Set up Abbreviated Dialing codes.

To place a call, enter the Abbreviated Dialing code.

Suspicious call trace

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

Notify system administrator about suspicious or harassing call

Procedure

Step 1 Step 2

Tap Report.

Tap Report Caller. Your phone displays the message The caller has been reported as malicious. Your administrator receives notification about the call with supporting information to take appropriate actions.

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Suspicious call trace

Calling tasks

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CHAPTER 4

Phone customization and settings

You can personalize your phone by adjusting the ringtone and other settings.

Rings and message indicator customization, page 59

•

Phone screen customization, page 61

•

Networks, page 62

•

Rings and message indicator customization

You can customize how your phone indicates an incoming call and a new voicemail message. You can also adjust the ringer volume for your phone.

Tip

You can customize your phone to have up to six distinctive ringtones. In addition, you can have a default ringtone.

Related Topics

User Options web page actions, on page 71

Line settings on web, on page 77

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Change ringtone

Procedure

Phone customization and settings

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6

Tap .

Tap Settings.

Tap Sound.

Tap Phone Ringtone.

Tap a ringtone to play a sample of it.

Select a ringtone and tap OK.

Adjust phone ringer volume level

Check with your system administrator to see if a minimum ringer volume setting was configured.

Procedure

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

Change ring pattern

Before you can access this setting, your system administrator might need to enable it for you.

Procedure

Step 1 Step 2

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Phone customization and settings

Change audible voice-message indicator

Procedure

Change audible voice-message indicator

Step 1 Step 2

Access your message indicator settings.

Change how voice message light on handset works

Procedure

Step 1 Step 2 Step 3

Choose Change the Message Waiting Lamp policy.

Access your message indicator settings. Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.

Phone screen customization

You can adjust the characteristics of the phone screen.

Change phone screen language

Procedure

Step 1 Step 2 Step 3

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Access your user settings.

Select a language.

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Change phone screen brightness

Phone customization and settings

Note

Step 1 Step 2

If you change the brightness setting on your phone, do not unplug the phone from its power source for at least one minute or the brightness setting will not get saved.

Procedure

Tap Settings.

To make adjustments, slide the brightness indicator up or down.

Change line text label

Procedure

Step 1 Step 2

Access your line text label settings.

Networks

Connect your Cisco DX650 to a network before launching an Internet application such as the email or browser application.

You can connect to an Ethernet or wireless network. Wi-Fi is disabled while your phone is connected to an Ethernet network.

You can add a total of four wireless network profiles.

Wired network connection

You can connect your Cisco DX650 to a wired network.

You can also share a wired connection between a computer and your phone.

If you restart your phone with the Lock button, network connectivity may be disrupted.Note

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Connect to wired network

Procedure

Connect an Ethernet cable from the network port to the network.

Share wired network connection with computer

Procedure

Connect to wireless network

Step 1 Step 2

Connect an Ethernet cable from the network port to the network.

Connect an Ethernet cable from the computer port to a network port on the computer.

Connect to wireless network

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5

Tap .

Tap Settings.

Toggle on Wi-Fi.

Select a wireless network from the list of available networks.

Enter your credentials and tap Connect.

Connect to hidden wireless network

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6

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Tap .

Tap Settings.

Toggle on Wi-Fi.

Tap Add Network.

Enter the Network Service Set Identifier (SSID), select the Security, enter your credentials and tap Save.

Select the network and tap Connect.

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Edit wireless network

Procedure

Phone customization and settings

Step 1

Step 2 Step 3 Step 4

Tap .

Tap Settings.

Long press a wireless network from the list of available networks.

Tap Modify Network.

Delete wireless network

Procedure

Step 1

Step 2 Step 3 Step 4

Tap .

Tap Settings.

Long press a wireless network from the list of available networks.

Tap Forget Network.

Supported wireless security

Cisco DX650 supports the following security types:

None (open)

•

WEP (Static)

•

WPA/WPA2-PSK

•

802.1x EAP (FAST/EAP-FAST, PEAP-GTC, PEAP-MSCHAPv2, TLS/EAP-TLS)

•

Contact your system administrator for more information.

Web proxy

Depending on your security settings, you may need to connect to a web proxy to access the Internet. If a VPN is enabled, you cannot use a web proxy with that VPN. Contact your system administrator for more information.

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Phone customization and settings

Add web proxy

Procedure

Web proxy

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Tap .

Tap Settings.

Tap Wireless & Networks.

Tap Proxy Settings.

Tap Proxy.

Tap Add Proxy.

Enter the Web Proxy settings and tap Save.

Edit web proxy

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Tap .

Tap Settings.

Tap Wireless & Networks.

Tap Proxy Settings.

Tap and hold a proxy from the list of available proxies.

Tap Modify.

Edit the Web Proxy settings and tap Save.

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TFTP

Delete web proxy

Procedure

Phone customization and settings

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Tap .

Tap Settings.

Tap Wireless & Networks.

Tap Proxy Settings.

Tap and hold a proxy from the list of available proxies.

Tap Delete.

Tap Yes.

TFTP

Connect to a Trivial File Transfer Protocol (TFTP) server for phone configuration, connectivity, and to receive firmware updates. Contact your system administrator for a TFTP server address.

Connect to TFTP Server

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Tap .

Tap Settings.

Tap More.

Tap TFTP Server Settings.

Tap Use Alternate TFTP Server.

Tap TFTP Server1.

Enter the TFTP server address and tap OK.

AnyConnect VPN

Your system administrator sets up the AnyConnect VPN application. AnyConnect VPN allows you to have secure remote access to corporate resources on your Cisco DX650. For security reasons, it is usually recommended that you connect to a VPN through a wired network connection.

If your system administrator has set up a VPN connection profile for you with Cisco Unified Communications Manager, it will appear in the VPN Connection list. You cannot edit or delete these VPN connections.

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Phone customization and settings

Your system administrator can enable you to create and edit your own VPN connections.

AutoNetDetect

If your system administrator enables the AutoNetDetect feature for a VPN connection profile that is set up with Cisco Unified Communications Manager, your phone will automatically attempt to establish a VPN connection.

Password persistence

If your system administrator enables the Password Persistence feature for a VPN connection profile that is set up with Cisco Unified Communications Manager, the AnyConnect VPN application will store a previously successful password. You cannot change a working password.

Add VPN connection profile

AnyConnect VPN

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Tap .

Tap Settings.

Tap More.

Tap VPN .

Tap Add VPN Network.

Enter a description of the VPN connection and the server address.

Tap Save.

Edit VPN connection profile

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8

Tap .

Tap Settings.

Tap More.

Tap VPN.

Tap and hold a VPN connection.

Tap Edit Network.

Edit the connection description or server address.

Tap Save.

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AnyConnect VPN

Connect to VPN

Procedure

Phone customization and settings

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6

Step 7

Tap .

Tap Settings.

Tap More.

Tap VPN.

Tap and hold a VPN connection.

If necessary, do either of the following in response to the appropriate prompts:

Enter your credentials. If prompted to do so, also enter your secondary credentials to support double

•

authentication.

Tap Get Certificate, then enter the certificate enrollment credentials that are supplied by your system

•

administrator. AnyConnect saves the certificate and reconnects to the VPN secure gateway to use the certificate for authentication.

Tap Connect.

Disconnect from VPN

Procedure

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6

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Tap .

Tap Settings.

Tap More.

Tap VPN.

Tap and hold a VPN connection.

Tap Disconnect.

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Phone customization and settings

Delete VPN connection profile

Procedure

AnyConnect VPN

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6

Tap .

Tap Settings.

Tap More.

Tap VPN.

Tap and hold a VPN connection.

Tap Delete Network.

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AnyConnect VPN

Phone customization and settings

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User Options web pages

Your Cisco DX650 is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you control features, settings, and services for your phone. For example, you can set up speed-dial buttons from your User Options web pages.

User Options web page actions, page 71

•

Features and services setup on web, page 72

•

User Options web page actions

This section describes how to log in and select a phone device.

Sign in and out of User Options web pages

CHAPTER 5

Before you can access any of your user options, you must sign in. When you are finished using the User Options web pages, you must sign out.

In some cases, you can access your User Option web pages without having to sign in. For more information, contact your system administrator.

Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

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Obtain the User Options URL, user ID, and default password from your system administrator.

Open a web browser on your computer and enter the URL.

If prompted to accept security settings, select Yes or Install Certificate.

Enter your user ID in the Username field.

Enter your password in the Password field.

Select Login.

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Select device from User Options web page

The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, and Fast Dials.

Step 7

To sign out of your User Options web pages, select Logout.

Select device from User Options web page

Procedure

User Options web pages

Step 1

Step 2

On your User Options web page, select User Options > Device. The Device Configuration window displays. Toolbar buttons located at the top of the Device Configuration window are specific to the selected device type.

(Optional) If you have multiple devices assigned to you, select the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.

Select configuration option

Procedure

Step 1

Step 2

After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Fast Dials, and Mobility Settings.

To return to the Device Configuration page from another page, choose User Options > Device.

Features and services setup on web

The topics in this section describe how to configure features and services from your User Options web pages after logging in.

Speed Dial setup on web

Depending on configuration, your phone can support several speed-dial features:

Speed-dial buttons

•

Abbreviated Dialing

•

Fast Dials

•

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User Options web pages

Set up speed-dial buttons

Procedure

Phone services setup on web

Step 1 Step 2 Step 3 Step 4 Step 5

On your User Options web page, select User Options > Device.

Select a phone from the Name drop-down menu.

Select Speed Dials.

In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone.

Select Save.

Set up abbreviated dialing codes

Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Select User Options > Device.

Select a phone from the Name drop-down list.

Select Speed Dials.

Enter a number and label for an Abbreviated Dialing code.

Select Save.

Phone services setup on web

Phone services can include special phone features, network data, and web-based information (for example, stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

The services available for your phone depend on the phone system configuration and the services you subscribed to. Contact your system administrator for more information.

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Phone services setup on web

Subscribe to service

Procedure

User Options web pages

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

On your User Options web page, select User Options > Device.

Select a phone from the Name drop-down menu.

Select Phone Services.

Select Add New.

Select a service from the drop-down list and select Next.

(Optional) Change the service label or enter additional service information, if available.

Select Save.

Search for services

Procedure

Step 1 Step 2 Step 3

On your User Options web page, select a device.

Select Phone Services.

Select Find.

Change or end services

Procedure

Step 1 Step 2 Step 3

On your User Options web page, search for services.

Select one or more entries.

Select Delete Selected.

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User Options web pages

Change service name

Procedure

User settings on web

Step 1 Step 2 Step 3

On your User Options web page, search for services.

Select a service name.

Change the information and select Save.

Add service to programmable feature button

Procedure

Step 1 Step 2 Step 3

Step 4 Step 5

Step 6 Step 7

On your User Options web page, select User Options > Device.

Select a phone from the Name drop-down menu.

Select Service URL. Your system administrator sets up a service URL button for your phone.

Select a service from the Button Service drop-down list .

(Optional) If you want to rename the service, edit the label fields. If your phone does not support double-byte character sets, it uses ASCII Label fields.

Select Save.

Select Reset to reset your phone to see the new button label on your phone.

User settings on web

User settings include your password, PIN, and language (locale) settings.

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact your system administrator.

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User settings on web

Change browser password

Procedure

User Options web pages

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Change PIN

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Select User Options > User Settings.

Enter your Current Password.

Enter your New Password.

Reenter your new password in the Confirm Password field.

Select Save.

Procedure

Select User Options > User Settings.

Enter your Current PIN.

Enter your New PIN.

Reenter your new PIN in the Confirm PIN field.

Select Save.

Change User Options web page language setting

Procedure

Step 1 Step 2 Step 3 Step 4

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Select User Options > User Settings.

In the User Locale area, select an item from the Locale drop-down list.

Select Save.

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User Options web pages

Change phone display language

Procedure

Line settings on web

Step 1 Step 2 Step 3 Step 4

Select User Options > Device.

Select an item from the User Locale drop-down list.

Select Save.

Line settings on web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your phone:

Set up call forwarding for your primary phone line.

•

Change rings, display, and other phone-model specific settings.

•

Related Topics

Call forward, on page 38

Phone customization and settings, on page 59

Set up call forward for each line

Procedure

Step 1 Step 2 Step 3 Step 4

Step 5 Step 6

Select User Options > Device.

Select a phone from the Name drop-down menu.

Select Line Settings.

(optional) If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

In the Incoming Call Forwarding area, select Call Forward settings for various conditions.

Select Save.

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Line settings on web

Change voice message indicator setting for each line

Procedure

User Options web pages

Step 1 Step 2 Step 3 Step 4

Select User Options > Device.

Select a phone from the Name drop-down menu.

Select Line Settings.

(optional) If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down list.

Step 5

In the Message Waiting Lamp area, choose from various settings.

Note

By default your phone displays a steady red light from the handset light strip to indicate a new voice message.

Step 6

Select Save.

Change audible voice message indicator setting for each line

Procedure

Step 1 Step 2 Step 3 Step 4

Step 5

Step 6

Select User Options > Device.

Select a phone from the Name drop-down menu.

Select Line Settings.

(optional) If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

In the Audible Message Waiting Indicator area, select from various settings.

Note

By default your phone displays a steady red light from the handset light strip to indicate a new voice message.

Select Save.

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User Options web pages

Change or create line text label that appears on phone screen

Procedure

Set up phone and access list for Mobile Connect

Step 1 Step 2 Step 3 Step 4

Step 5 Step 6

Select User Options > Device.

Select a phone from the Name drop-down menu.

Select Line Settings.

(optional) If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.

In the Line Text Label area, enter a text label.

Select Save.

Note

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

Set up phone and access list for Mobile Connect

You must add your mobile phone (and any other phones you use) to Cisco Mobile Connect, before you can place and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

Create access list

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8

Step 9

Procedure

Select User Options > Mobility Settings > Access Lists.

Select Add New.

Enter a name to identify the access list and a description (optional).

Select whether the access list will allow or block specified calls.

Select Save.

Select Add Member to add phone numbers or filters to the list.

Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wildcards to define a filter:

X (upper or lower case): Matches a single digit. For example, 408555123X matches any number between

•

4085551230 and 4085551239.

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Set up phone and access list for Mobile Connect

!: Matches any number of digits. For example, 408! matches any number that starts with 408.

•

#: Used as a single digit for exact match.

•

User Options web pages

Step 10 Step 11

To add this member to the access list, select Save.

To save the access list, select Save.

Add new remote destination

Procedure

Step 1 Step 2 Step 3 Step 4

Step 5

Step 6

Step 7

Step 8

Select User Options > Mobility Settings > Remote Destinations.

Select Add New.

Enter the following information:

Name: Enter a name for the mobile (or other) phone.

•

Destination Number: Enter your mobile phone number.

•

Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create.

Check the Mobile Phone check box to allow your remote destination to accept a call sent from your desk phone.

Check the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desk phone.

Select one of the following options in the Ring Schedule area (the ring schedule drop-down list boxes include only the access lists that you have created):

All the time: Select this option if you do not want to impose day and time restrictions on ringing the

•

remote destination.

As specified below: Select this option and select from the following items to set up a ring schedule based

•

on day and time:

Check a check box for each day of the week you want to allow calls to ring the remote destination.

For each day, select All Day or select the beginning and ending times from the drop-down lists.

Select the time zone from the drop-down list box.

Step 9

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Select one of these ringing options:

Always ring this destination.

•

Ring this destination only if the caller is in the allowed access list that you select.

•

Do not ring this destination if the caller is in the blocked access list that you select.

•

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User Options web pages

Cisco Web Dialer

Step 10

Select Save.

Cisco Web Dialer

Cisco Web Dialer allows you to place calls on your phone to directory contacts by selecting items in a web browser. Your system administrator configures this feature for you.

Use WebDialer with User Options directory

Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Step 6

Select User Options > Directory and search for a coworker.

Select the number that you want to dial.

If this is your first time using WebDialer, set up preferences on the Make Call page.

Select Dial. The call is now placed on your phone.

To end a call, select Hangup or hang up from your phone.

Use WebDialer with another online corporate directory

Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Step 6

Click the number that you want to dial.

When prompted, enter your user ID and password.

If this is your first time using WebDialer, set up preferences on the Make Call page.

Click Dial. The call is now placed on your phone.

To end a call, click Hangup or hang up from your phone.

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Cisco Web Dialer

Log out of WebDialer

Procedure

Click the Logout icon in the Make Call or Hang Up page.

Set up, view, or change Web Dialer preferences

Procedure

User Options web pages

Step 1

Step 2

Access the Make Call page. The Make Call page appears the first time that you use Web Dialer (after you click the number that you want to dial).

(Optional) Make changes to your settings. The Make Call page contains the following options:

Preferred language: Determines the language that is used for Web Dialer settings and prompts.

•

Use preferred device: Identifies the phone (Calling device) and directory number (Calling device or line)

•

that you use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone or line. If you have more than one phone, it will be specified by device type and MAC address. To display the MAC address on your phone, select Settings > About device > Status.

Note

If you have an Extension Mobility profile, you can select your Extension Mobility logged-in device from the Calling device menu.

Do not display call confirmation: If selected, prompts Web Dialer to suppress the Make Call page. This

•

page appears by default after you click a phone number in a Web Dialer-enabled online directory.

Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.

•

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Calendar

Applications

This chapter outlines the Cisco DX650 applications.

Calendar, page 83

•

Contacts, page 87

•

Email, page 93

•

Jabber IM, page 100

•

Unified Inbox, page 106

•

WebEx, page 109

•

More applications, page 112

•

CHAPTER 6

Tap Day, Week, Month, or Agenda to change your calendar view. Tap Today to return to the Day view of the current day.

Upcoming appointments are listed on the right side of the screen.

Calendar reminders appear on the notification bar.

The Calendar application is integrated with the Cisco WebEx application.

Calendar account

The Calendar application shares account settings with the Email application. If your email account is already set up, you do not need to enter that account information again for the Calendar application.

The first time that you open the Calendar application, you are taken to the Settings page to configure your account credentials, unless you already entered the credentials using the Setup Assistant or the Settings application.

If you choose not to set up the account credentials right away, use the Settings application to enter the credentials later.

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Add calendar event

On first use, you are prompted to sign in to Cisco WebEx, where you must enter a valid WebEx account user ID and password.

Use the Calendar application to set up multiple calendar accounts. ActiveSync can be set up with Google, Yahoo, and other accounts.

Use the Calendar application to sync your calendar events with Microsoft Outlook and Microsoft Exchange.

Add calendar account

Procedure

Applications

Step 1

Step 2 Step 3 Step 4 Step 5 Step 6

Tap .

Tap Settings.

Tap Accounts & Sync.

Tap Add Account.

Select an account type.

Enter the calendar account credentials. Enter all credentials before you save account settings. The application tries to authenticate credentials before saving and prompts you to try again when you enter incorrect information.

Add calendar event

Procedure

Step 1

Step 2 Step 3

Tap .

Enter the details of the event on the Add Event screen.

Tap Done. Your event is displayed in the Day view for the date of the event.

Edit event

Some events cannot be edited.Note

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Cisco Systems DX6500736 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)

CONTENTS

Preface

Guide organization

Related documentation

Additional information

Obtaining documentation and submitting service request

Phone features

Buttons and hardware

Cisco Desktop Collaboration Experience DX650 buttons and hardware

Phone cable installation

Hookswitch clip removal

TAPS registration

Handset

Headset

Headset support

Audio quality

3.5 mm headsets

Wireless headset

Speakerphone

AutoAnswer with headset or speakerphone

Phone cable lock

Line and call definitions

Line and call icons

Energy savings

Android

Gestures

Lock screen

Unlock screen

Place emergency call from Lock screen

Add PIN

Add password

Reset lost PIN or password

Awake to Phone application

Cisco Extension Mobility

Sign In to Extension Mobility from Lock screen

Sign in to Extension Mobility from Settings

Sign Out of Extension Mobility from Lock screen

Sign Out of Extension Mobility from Settings

Setup Assistant

Set screen timeout

Run Setup Assistant

Home screen

Status bar

Navigation icons

Applications menu

Work spaces

Navigate work spaces

Widgets

Set up home screen

Add application icon to home screen

Add widget to home screen

Move widget or icon

Remove widget or icon

Quick Contact Badge

Change wallpaper

Share menu

On-screen keyboard

Cleaning and maintenance

Calling tasks

Common call tasks

Answer call

Disconnect call

Hold and resume

Mute

Put call on hold

Remove call from hold on different line

Mute or unmute call

Place call

Place call with headset

Place call with speakerphone

Place call when another call is active

Redial number

Video calls

Video call control bar

Stop your video transmission