Cisco DX600 series User Manual
Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
First Published: April 23, 2013
Last Modified: June 18, 2015
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Text Part Number: OL-28931-01
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INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
•
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
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©
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CONTENTS
CHAPTER 1
CHAPTER 2
Phone Features 1
Cisco DX650 Hardware 1
Cisco DX650 Cable Installation 2
Hookswitch Clip Removal 2
TAPS Registration 2
Handset 3
Camera 3
Cable Lock 3
Operating Modes 3
Enhanced Mode 4
Energy Savings 4
Cleaning 4
Calling Tasks 5
Common Call Tasks 5
Answer Call 5
AutoAnswer with Headset or Speakerphone 7
Disconnect Call 7
Hold and Resume 8
Put Call on Hold 8
Remove Call From Hold on Different Line 8
Mute 9
Mute or Unmute Call 9
Place Call 9
Place Call with Headset 9
Place Call with Speakerphone 10
Place Call When Another Call Is Active 10
Dial From Corporate Directory on Personal Computer with Cisco Web Dialer 10
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Notify When Busy or Ringing Extension Available 10
Dial From Corporate Directory on Phone 11
Dial From Favorites 11
Dial From Recent Contacts 11
Redial 11
Speakerphone 11
Call History 12
Add Contact From Call History 12
Video Calls 12
Video Call Control Bar 12
Stop Your Video Transmission 13
Automatic Video Transmission 13
Stop Automatic Video Transmission 13
Adjust Video Exposure 13
Set Video Bandwidth 14
Self-Video 14
Show Self-Video 14
Visual Voicemail 14
Listen to Voice Message 14
View Voice Message Details 15
Reply to Voice Message 15
Forward Voice Message 15
Delete Voice Message 15
Advanced Call Tasks 15
Active Call Movement 16
Switch Active Call From Desk Phone to Mobile Phone 16
Switch Active Call From Mobile Phone to Desk Phone 16
Switch Active Call From Mobile Phone to Desk Phone That Shares Same Line 16
Business Calls with Single Phone Number 17
Mobile Connect and Mobile Voice Access 17
Put Call Picked Up on Mobile Phone On Hold 18
Connect to Mobile Voice Access 18
Turn On Mobile Connect From Mobile Phone 18
Turn Off Mobile Connect From Mobile Phone 19
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Turn On or Off Mobile Connect Access to All Remote Destinations From Desk Phone 19
Use Mobile Voice Access to Call From Mobile Phone 19
Conference Calls 20
Ad Hoc Conference 20
Call Participants to Create Conference 20
Add Contacts to Conference 20
Join Conference 21
Join Together Existing Calls on Single Phone Line 21
Join Together Existing Calls on Multiple Phone Lines 21
Barge Conference 21
Barge Call on Shared Line to Create Conference 22
Meet Me Conference 22
Start Meet Me Conference 22
Join Meet Me Conference 22
Conference Participants List 23
Control Conference with Participants List 23
Call Forward 23
Set Up and Cancel Call Forward All From Phone 24
Set Up or Cancel Call Forwarding 24
Call Park 24
Store and Retrieve Active Call with Call Park 25
Direct and Store Active Call at Directed Call Park Number 25
Retrieve Parked Call From Directed Call Park Number 25
Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number 26
Call Pickup 26
Answer Call Ringing on Another Extension Within Call Pickup Group 26
Answer Call Ringing on Another Extension Outside Call Pickup Group 27
Answer Call Ringing on Another Extension in Group or in Associated Group 27
Answer Call Ringing on Particular Extension 27
Call Transfer 27
Transfer Call Without Talking to Transfer Recipient 28
Talk to Transfer Recipient Before Transferring Call 28
Call Transfer to Voicemail 28
Send Active, Ringing, or Held Call to Voicemail 29
Do Not Disturb 29
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Turn DND On and Off 29
Cisco Extension Mobility 29
Sign In to Extension Mobility From Lock Screen 30
Sign In to Extension Mobility From Settings 30
Sign Out of Extension Mobility From Lock Screen 31
Sign Out of Extension Mobility From Settings 31
Hunt Groups 31
Sign In and Out of Hunt Groups 31
Intercom Calls 31
Place Intercom Call to Preconfigured Intercom Number 32
Place Intercom Call to Any Intercom Number 32
Receive Intercom Call 33
Line and Call Definitions 33
Line and Call Icons 33
Multiple Calls 34
Switch Between Calls on One Line 34
Switch Between Calls on Different Lines 34
Switch From Active Call to Answer Ringing Call 35
Remove Call From Hold on Current Line 35
Multiple Lines 35
Select a Line 35
Enable All Calls on Primary Line 35
Place Call While Another Call Is Active 36
Secure Calls 36
Shared Lines 38
Remote-in-Use Icon 38
Call Information and Barge 39
Barge, cBarge, and Shared Lines 39
Single-Button and Multitouch Barge 39
Barge Features 39
Privacy and Shared Lines 40
Prevent and Allow Others to View or Barge Calls on Shared Line 40
Speed Dial 41
Make Call with Speed-Dial Button 41
Make Call with On-Hook Abbreviated Dial 41
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Suspicious Call Trace 42
Notify System Administrator About Suspicious or Harassing Call 42
CHAPTER 3
Phone Customization and Settings 43
Home Screen 43
Work Spaces 43
Navigate Work Spaces 43
Set Up Home Screen 43
Add Application Icon to Home Screen 44
Widgets 44
Add Widget to Home Screen 45
Move Widget or Icon 45
Remove Widget or Icon 45
Change Wallpaper 45
Lock Screen 45
Unlock Screen 46
Place Emergency Call From Lock Screen 46
Add PIN 46
Add Password 47
Reset Lost PIN or Password 47
Display the Call Application on the Lock Screen 47
Set Screen Timeout 48
Change Ringtone 48
Add Custom Ringtone 48
Adjust Phone Ringer Volume 48
Change Phone Screen Brightness 49
AnyConnect VPN 49
AutoNetDetect 49
Password Persistence 49
Add VPN Connection Profile 50
Edit VPN Connection Profile 50
Connect to VPN 50
Disconnect From VPN 51
Delete VPN Connection Profile 51
Optimize Video Call Experience Over VPN 51
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CHAPTER 4
User Options Web Pages 53
User Options Web Pages Actions 53
Log In and Out of User Options Web Pages 53
Select Device From User Options Web Pages 54
Select Configuration Option 54
Features and Services Setup on Web 54
Speed Dial Setup on Web 54
Set Up Speed-Dial Buttons 55
Set Up Abbreviated Dialing Codes 55
Phone Services Setup on Web 55
Subscribe to Service 56
Search for Services 56
Change or End Services 56
Change Service Name 57
User Settings on Web 57
Change Browser Password 57
Change PIN 58
Change User Options Web Pages Language Setting 58
Change Phone Display Language 58
Line Settings on Web 58
Set Up Call Forward for Each Line 59
Change Voice Message Indicator Setting for Each Line 59
Change Audible Voice Message Indicator Setting for Each Line 60
Change or Create Line Text Label That Appears on Phone Screen 60
Set Up Phone and Access List for Mobile Connect 60
Create Access List 61
Add New Remote Destination 61
Cisco Web Dialer 62
Use Web Dialer with User Options Directory 62
Use Web Dialer with Another Online Corporate Directory 63
Log Out of Web Dialer 63
Set Up, View, or Change Web Dialer Preferences 63
CHAPTER 5
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Applications 65
Contents
View All Applications 65
People 65
Contact Details 65
Quick Contact Badge 66
View Recent Activity 66
Add Contact 66
Edit Contact 67
Remove Contact 67
Share Contact 67
Favorites 67
Mark Contact as Favorite 68
Groups 68
Add Group 68
Delete Group 68
Add Contact to Group 69
Edit Group 69
Search 69
Search Your Contacts 70
Import Contacts 70
Export Contacts 70
Set Display Options 71
Availability 71
Email 71
Inbox 71
Refresh Inbox 71
Sort Mailbox 72
Search Email Messages 72
Send Email Message 72
Save Email Message Draft 72
Reply to Email Message 73
Forward Email Message 73
Add Attachment to Email Message 73
Add CC or BCC Recipient 74
Delete Email Message 74
Delete Multiple Email Messages 74
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Move Email Message 74
Mark Email Message as Favorite 74
Mark Multiple Email Messages as Favorites 75
Mark Email Message as New 75
Mark Multiple Email Messages as New 75
Search Email Messages 75
Set Sorting Options 76
Add Signature to Email Messages 76
Digitally-Signed Email Messages 76
Set Email Check Frequency 76
Reset Email Account Password 77
Select Ringtone 77
Jabber 77
Jabber Account 77
Add Jabber Account 77
Automatic Sign-In 78
Availability 78
Set Your Status 78
Contacts 78
Add Chat Contact 79
Contact Requests 79
Remove Chat Contact 79
Unsynced Contacts 79
Add Unsynced Contact to Chat Contacts 79
Conversations 79
Start Conversation 80
End Conversation 80
Search 80
Start Conversation with Search Result 80
Settings 80
Enable Audio Notifications 81
Sign Out of Jabber 81
Meetings 81
Calendar Account 81
Add Event 82
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Edit Event 82
Delete Event 82
Settings 83
Hide Declined Events 83
Set Notifications 83
Select Ringtone 83
Set Default Reminder Time 84
WebEx 84
Sign In to WebEx 84
Sign In to WebEx with Single Sign-On 85
Start Instant WebEx Meeting 85
Schedule New WebEx Meeting 85
CHAPTER 6
Start Scheduled WebEx Meeting 86
Join Scheduled WebEx Meeting 86
Join WebEx Meeting by Meeting Number 86
View Participant List 86
Chat with Participant 87
Chat with Everyone 87
Invite More Participants During WebEx Meeting 87
Show Video During WebEx Meeting 87
More Applications 88
Auto-Update Applications 88
UCM App 88
Remove Application 88
Accessibility 89
Accessibility Features 89
Hard of Hearing Accessibility Features 91
Vision-Impaired and Blind Accessibility Features 93
Change Font Size 94
Change Screen Brightness 94
Enable Screen Lock Sound 95
Enable Spoken Passwords 95
Enable TalkBack 95
Explore by Touch 95
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Explore by Touch Gestures 96
Enable Explore by Touch 97
Enable Touch Sounds 97
Mobility-Impaired Accessibility Features 97
Change Touch and Hold Delay 98
CHAPTER 7
Accessories 99
Bluetooth 99
Enable Bluetooth 99
Scan for Bluetooth Device 100
Pair Bluetooth Device 100
Unpair Bluetooth Device 100
Share Files 100
View Received Files 101
Make Phone Discoverable 101
Set Bluetooth Device Name 101
External Monitor 101
Connect External Monitor 102
Switch Display Mode 102
Mouse Panning 102
Set Monitor Orientation 102
Launch Application on External Monitor 103
Autolaunch Application to External Monitor 103
Move Application to External Monitor 103
Move Application to Phone Screen 103
HDCP Support 104
External Camera 104
Close Self View 105
Move Video to Phone Display 105
Switch View Mode for Video Calls 105
Swap Camera Views 106
Headset 106
Headset Support 106
Audio Quality 107
3.5 mm Headsets 107
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Wireless Headset 107
USB Keyboard and Mouse 107
USB Memory Stick 107
USB-Powered Hub 107
USB Console Cable 108
CHAPTER 8
Product Safety, Security, and Related Information 109
Safety and Performance Information 109
Power Outage 109
Behavior During Times of Network Congestion 109
Emergency Response Notification 110
Emergency Response Notification for Call Application 110
Emergency Response Notification for VPN 110
External Devices 110
Headset Safety 111
Bluetooth Wireless Headset Performance 111
FCC Compliance Statements 111
FCC Part 15.21 Statement 112
FCC Receivers and Class B Digital Statement 112
CE Mark 112
Cryptographic Information 112
Data Backup 113
Back Up Data 113
Problem Report Tool 113
Report Problem 113
Additional Information 113
Obtaining Documentation and Submitting Service Request 114
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Phone Features
Cisco DX650 Hardware, page 1
•
Operating Modes, page 3
•
Energy Savings, page 4
•
Cleaning, page 4
•
Cisco DX650 Hardware
CHAPTER 1
Conference button10Privacy shutter slide switch1
Transfer button11Camera2
Volume button12Touchscreen3
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Cisco DX650 Cable Installation
Phone Features
Speaker button1312 key dial pad4
5
(HDSC) slot
Hold button9
Cisco DX650 Cable Installation
Stop Video button14Micro Secure Digital Standard Capacity
Headset button15Lock button6
Mute button16USB port7
Handset with light strip17End call button8
Computer port6Kensington Security Slot (K-Slot)1
Auxiliary port7micro-B USB port2
USB 2.0 port83.5-mm stereo line in/out jack3
HDMI type A port9Power port4
Network port5
Hookswitch Clip Removal
Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch
clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up
the handset.
TAPS Registration
Tool for Auto-Registered Phones Support (TAPS) is used either for a new phone or to replace an existing
phone. To register with TAPS, pick up the handset, enter the TAPS extension that your system administrator
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Phone Features
Handset
Handset
provides, and follow the voice prompts. You may need to enter your entire extension, including the area code.
After your phone displays a confirmation message, hang up. The phone restarts.
The following table describes how to use the handset.
Then...If you want to...
Camera
Use the handset
Switch to the speakerphone or
headset during a call
Adjust the volume level for a call
Slide the privacy shutter slide switch to open or close the camera shutter.
The camera can only be used by one application at a time. If you launch another application that requires use
of the camera while you are on a video call, that application may crash.
While an external camera is connected, it becomes the default camera for the Call application. Other applications
continue to use the internal camera.
Related Topics
External Camera, on page 104
Video Calls, on page 12
Lift it to go off-hook; replace it in the cradle to go on-hook.
The ringing line is selected automatically. Contact your system
administrator for the options to select the primary line each time.
Press or , then hang up the handset.
Press during a call or after invoking a dial tone.
Cable Lock
You can secure the phone to a desktop with a laptop cable lock. The lock connects to the security slot on the
back of the phone, and the cable can be secured to a desktop.
The security slot can accommodate a lock that is up to 20 mm wide. Compatible laptop cable locks include
the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security
slot on the back of the phone.
Operating Modes
Your phone operates in different modes, as determined by your system administrator.
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Enhanced Mode
Enhanced Mode
All features are available in Enhanced Mode.
Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator may set up sleep (power
down) and wake (power up) times for your phone to save energy.
If your phone is scheduled to sleep, the Lock button begins to blink 10 minutes before the scheduled sleep
time.. If your system administrator enables audible alert, you hear your ringtone play. The ringtone plays
according to the following schedule:
At 10 minutes before power down, the ringtone plays four times.
•
At 7 minutes before power down, the ringtone plays four times.
•
At 4 minutes before power down, the ringtone plays four times.
•
Phone Features
Cleaning
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down.
•
If your phone is inactive (idle) at the sleep time, a message reminds you that your phone is going to power
down. To keep the phone active, tap the screen or press any key on the phone.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time
before it notifies you of the pending power shutdown. Before the shutdown happens, a message reminds you
that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the scheduled time, press .
Wake and sleep times are linked to the configured days that you normally work. If your requirements change
(for example, your work hours or work days change), contact your system administrator to adjust your phone
settings.
For more information about EnergyWise and your phone, contact your system administrator.
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, because
they can contaminate phone components and cause failures.
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Calling Tasks
Common Call Tasks, page 5
•
Advanced Call Tasks, page 15
•
Common Call Tasks
Here are some easy ways to place a call on your phone.
Tips
You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by
•
lifting the handset, by tapping Dial, or by pressing or .
When you predial, your phone tries to anticipate the number that you are dialing by displaying matching
•
numbers (if available) from your call history. This feature is called Auto Dial. To call a number that is
displayed with Auto Dial, tap the number, or scroll to it and go off-hook.
CHAPTER 2
If you make a mistake while dialing, tap Delete to delete digits.
•
If parties on a call hear a beep, the call may be monitored or recorded. Contact your system administrator
•
for more information.
You can start or stop a recording by tapping Record.
•
Your phone may be set up for international call logging, as indicated by a plus (+) symbol on the call
•
history, redial, or call directory entries. Contact your system administrator for more information.
Answer Call
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
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Answer Call
Calling Tasks
Then...If you want to...
Answer with a headset
Answer with the speakerphone
new call
Press if it is not lit. Or, if is lit, tap Answer.
Note
The phone selects the ringing line automatically. For the
option to select the primary line each time, contact your
system administrator.
If you are using a wireless headset, refer to the wireless headset
documentation.
Press , or tap Answer.
Note
The phone selects the ringing line automatically. For the
option to select the primary line each time, contact your
system administrator.
Tap Answer.Switch from an active call to answer a
Tap Answer.Answer by using call waiting
Tap Divert.Send a call to a voice message system
Use AutoAnswer.Autoconnect calls
Use Call Park, Directed Call Park, or Assisted Directed Call Park.Retrieve a parked call on another phone
Use Call Pickup.Use your phone to answer a call that is
ringing elsewhere
Answer a call on your mobile phone or
other remote destination
Set up Mobile Connect and answer your phone.
If you answer a call on your mobile phone, and you have
configured up to four IP Phones as shared lines, the additional
phones stop flashing when you answer the call.
Tips
If parties on a call hear a beep, the call may be monitored or recorded. Contact your system administrator
•
for more information.
If you work in a contact center or similar environment, you can create, update, and delete your own
•
prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more
information, contact your system administrator.
A Call Chaperone user cannot answer an incoming call while calls are chaperoned.
•
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Calling Tasks
AutoAnswer with Headset or Speakerphone
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your
system administrator configures AutoAnswer to use either the speakerphone or a headset. You may want to
use AutoAnswer if you receive a high volume of incoming calls.
Then...If you...
Disconnect Call
Use AutoAnswer
with a headset
Use AutoAnswer
with the
speakerphone
AutoAnswer is disabled when the Do Not Disturb feature is active.Note
Keep headset mode active (in other words, keep lit), even when you are not on
a call.
To keep headset mode active, perform the following actions:
Press EndCall to hang up.
•
Press New Call or Dial to place new calls.
•
If your phone is set up to use AutoAnswer in headset mode, calls are automatically
answered only if is lit.
Otherwise, calls ring normally and you must answer them manually.
Keep the handset in the cradle and headset mode inactive ( unlit).
Otherwise, calls ring normally and you must answer them manually.
Disconnect Call
To end a call, simply hang up. The following table provides more details.
Then...If you want to...
Hang up while using the handset
Hang up while using a headset
Hang up while using the speakerphone
Hang up one call, but preserve another call
on the same line
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Return the handset to the cradle. Or, press .
Press . Or, to keep headset mode active, press .
If you are using a wireless headset, refer to the wireless headset
documentation for instructions.
Press orpress .
Press . If necessary, remove the call that you want to end
from hold first.
Hold and Resume
Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call
information area. With a shared line, when another phone places a call on hold, the phone displays the Remote
Hold icon.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a
certain time. The reverting call remains on hold until you resume it or until Hold Reversion times out. Your
phone indicates the presence of a reverting call by the following actions:
•
•
•
Tips
•
Calling Tasks
Alerts you at intervals with a single ring (or flash or beep, depending on your phone line setting).
Briefly displays a Hold Reversion message in the status bar at the bottom of the phone screen.
Displays the animated Hold Reversion icon next to the caller ID for the held call.
The Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
If you receive an alert for an incoming call and a reverting call at the same time, your phone shifts the
•
focus of the phone screen to display the incoming call by default. Your system administrator can change
this focus priority setting.
If you use a shared line, Hold Reversion rings only on the phone that puts the call on hold, not on the
•
other phones that share the line.
Your system administrator determines the duration between Hold Reversion alerts.
•
When a call is chaperoned, the call chaperone cannot use Hold.
•
Put Call on Hold
Procedure
Step 1
Step 2
Make sure that the call you want to put on hold is highlighted.
Press .
Remove Call From Hold on Different Line
Procedure
Step 1
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Select a line. Doing so may cause a held call to resume automatically:
If a reverting call is on the line, that call resumes.
•
If more than one reverting call is on the line, the oldest reverting call resumes.
•
Calling Tasks
If a nonreverting held call is the only call on the line, the nonreverting held call resumes.
•
Mute
Step 2
Mute
Mute or Unmute Call
Step 1
Step 2
If necessary, scroll to the appropriate call and press .
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the
handset, speakerphone, or headset.
Procedure
To mute a call, press .
To unmute a call, press again.
Place Call
Procedure
Pick up the handset and dial.
Place Call with Headset
Procedure
Perform one of the following actions:
•
Press and dial.
•
If is lit, press New Call and dial.
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Place Call
Place Call with Speakerphone
Procedure
Press and dial.
Place Call When Another Call Is Active
Procedure
Calling Tasks
Step 1
Step 2
Press .
Tap New Call.
Dial From Corporate Directory on Personal Computer with Cisco Web Dialer
Procedure
Step 1
Step 2
Notify When Busy or Ringing Extension Available
Open a web browser and go to a Web Dialer-enabled corporate directory.
Click the number that you want to dial.
When a call is being chaperoned, the call chaperone cannot use CallBack.Note
Procedure
Step 1
Step 2
Step 3
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Tap Call Back when you hear the busy tone or ring sound.
Hang up. Your phone alerts you when the line is free.
Tap the call back notification to place the call again.
Calling Tasks
Dial From Corporate Directory on Phone
Procedure
Redial
Step 1
Step 2
Step 3
Tap Directory.
Enter a name in the Search field. This action searches the corporate directory.
Highlight a listing and go off-hook.
Dial From Favorites
Procedure
Tap a favorite contact to place a call.
Dial From Recent Contacts
Procedure
Step 1
Step 2
Enter a name in the Number field. This action searches your recent contacts.
Highlight a listing and go off-hook.
Redial
Procedure
Press Redial.
Speakerphone
If the handset is in its cradle and is not lit, many actions that you take to dial a number, or to answer
a call, trigger speakerphone mode automatically.
Speakerphone is unavailable while headphones, or a headset with an incompatible microphone, are plugged
in.
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Call History
Calling Tasks
Then...If you want to...
Toggle speakerphone mode on or off
Adjust the volume level for a call
Call History
Your call history is displayed on the Recents tab.
Add Contact From Call History
Procedure
Step 1
Step 2
Tap the contact icon.
Tap Add to Contacts.
Press .
Lift the handset.Switch to a handset
Press during a call or after invoking a dial tone.
Video Calls
Note
Video Call Control Bar
You can send and receive video calls. Some third-party endpoints will display compatibility issues. For
example, video may not resume after placing a call on hold, during video calls with a third-party endpoint.
Contact your system administrator for more details.
You can make video calls with either the internal camera, or an external camera.
The camera can only be used by one application at a time. If you launch another application that requires
use of the camera while you are on a video call, that application may crash.
Related Topics
External Camera, on page 104
A call control bar appears at the bottom of an active video call. The video call control bar disappears after a
few seconds. Tap the screen to make the call control bar reappear.
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Calling Tasks
Stop Your Video Transmission
Procedure
Video Calls
Step 1
Step 2
Press to stop your video.
Press again to resume video transmission.
Automatic Video Transmission
By default, your phone automatically transmits video during a video call. You can turn automatic video
transmission on or off in the Call application.
Stop Automatic Video Transmission
Procedure
Step 1
Step 2
Step 3
Step 4
Tap .
Tap Settings.
Tap Calls.
Uncheck Always Send Video.
Adjust Video Exposure
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
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Tap .
Tap Settings.
Tap Calls.
Tap Exposure.
Slide up or down to adjust the video brightness.
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Visual Voicemail
Set Video Bandwidth
Procedure
Calling Tasks
Step 1
Step 2
Step 3
Step 4
Tap .
Tap Settings.
Tap Video bandwidth.
Select your preferred video bandwidth.
Self-Video
Use self-video to preview the video of yourself that you display during video calls.
Show Self-Video
Procedure
Step 1
Step 2
Step 3
Tap .
Tap Self view.
Tap X to stop showing self-video.
Visual Voicemail
Visual Voicemail allows you to manage your voice messages.
Listen to Voice Message
Procedure
Tap next to a voice message to listen to that voice message.
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Calling Tasks
View Voice Message Details
Procedure
Tap a voice message to view details.
Reply to Voice Message
Procedure
Advanced Call Tasks
Step 1
Step 2
Tap a voice message to view details.
Tap .
Forward Voice Message
Procedure
Step 1
Step 2
Tap a voice message to view details.
Tap and select the recipients.
Delete Voice Message
Procedure
Step 1
Step 2
Select one or more voice messages.
Tap .
Advanced Call Tasks
You can use special features and services that may be available on your phone to place calls. For more
information about these options, contact your system administrator.
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Active Call Movement
Active Call Movement
You can switch active calls between the desktop phone and your mobile phone or other remote destination.
Switch Active Call From Desk Phone to Mobile Phone
Procedure
Calling Tasks
Step 1
Step 2
Tap Mobility and select Send call to mobile.
Answer the active call on your mobile phone.
The handset icons and the calling party number appear on the phone display. You cannot use the same phone
line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or
receive calls.
Switch Active Call From Mobile Phone to Desk Phone
Procedure
Step 1
Step 2
Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
Tap Resume on your desk phone within 4 seconds and start talking on the desk phone.
Switch Active Call From Mobile Phone to Desk Phone That Shares Same Line
Procedure
Step 1
Step 2
Step 3
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While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact
your system administrator for a list of access codes.
Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
Tap Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system
administrator sets the maximum number of seconds that you have to answer the call on your desk phone.
Cisco Unified IP phones that share the same line display a Remote in Use message.
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