Cisco CP-7861-K9 User Manual

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

First Published: October 25, 2013

Last Modified: September 19, 2014

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

•

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version
of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

©

2014 Cisco Systems, Inc. All rights reserved.

CONTENTS

CHAPTER 1

Getting Started 1

Accessibility Features 1

Cisco IP Phone 7821 1

Phone Connections 1

Buttons and Hardware 3

Phone Screen 6

Cisco IP Phone 7841 6

Phone Connections 6

Buttons and Hardware 8

Phone Screen 11

Cisco IP Phone 7861 11

Phone Connections 11

Buttons and Hardware 13

Phone Screen 15

Power Requirements 16

Power Save and Power Save Plus 16

CHAPTER 2

CHAPTER 3

Power Save 16

Power Save Plus 16

Additional Information 17

Phone Setup 19

Connect Footstand 19

Adjust the Handset Rest 19

Basic Operations 21

Clean the Phone Display 21

Make Calls 22

Predial a Number 22

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Contents

Place a Call Using the Speakerphone 22

Place a Call Using a Headset 23

Release a Call and Start Another Call 23

Dial an International Number 23

Redial a Number 24

Answer Calls 24

Answer Call Using PickUp 24

Answer Call Using Group PickUp and Group PickUp Number 24

Answer Call Using Group PickUp and Phone Number 25

Answer a Call Using Other PickUp 25

Automatically Answer Calls 25

Respond to Call Waiting Notification 26

Manage Calls 27

Divert a Call 27

Forward All Calls 27

Transfer a Call to Another Number 28

Swap Between Calls 28

Mute Phone 29

Monitor and Record Calls 29

Hold Calls 29

Swap Between Active and Held Calls 29

Put a Call on Hold by Answering a New Call 29

Respond to a Hold Reversion Notification 30

Determine If A Shared Line Is On Hold 30

Remote Hold 30

Setup Call Back Notification 30

Call Park 31

Park a Call Using Assisted Directed Call Park 31

Park a Call Using Manual Directed Call Park 32

Manage Intercom Calls 32

Place a Dedicated Intercom Call 32

Place a Dialable Intercom Call 33

Receive Intercom Call 33

View Phone Information 33

Sign In To the Cisco Unified Communications Self Care Portal 34

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Contents

CHAPTER 4

Contacts 35

Corporate Directory 35

Dial Contact from Search 35

Search and Dial While on Call 36

Personal Directory 36

Add Personal Directory Entry 37

Edit Personal Directory Entry 37

Delete Personal Directory Entry 37

Sign In and Out of Personal Directory 38

Dial Number from Personal Directory 38

Search for Entry in Personal Directory 38

Fast-Dial Codes with Personal Directory 39

Assign Fast-Dial Code to Personal Directory Entry 39

Place Call Using Fast-Dial Code 39

Delete Fast-Dial Code 40

Cisco WebDialer 40

CHAPTER 5

CHAPTER 6

Use Cisco WebDialer with Another Online Corporate Directory 40

Change Cisco WebDialer Preferences 40

Sign Out of Cisco WebDialer 41

Call History 43

Call History Overview 43

View Call History 44

View Call Record Details 44

Filter Call History 44

Dial From Call History 45

Edit Phone Number 45

Clear Call History 46

Delete Call Record 46

Voicemail 47

Voicemail Overview 47

Check for Voice Messages 47

Access Voicemail 48

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Contents

Listen to Voice Messages 48

CHAPTER 7

Calling Features 49

Conference 49

Add Third Party to Conference 50

Combine Calls to Create Conference 50

Swap Between Calls Before Completing a Conference 50

View Conference Participants 51

Remove Conference Participant 51

Meet Me Conference 51

Host a Meet Me Conference 51

Join a Meet Me Conference 52

Speed Dial 52

Pause in Speed Dial 52

Place Call Using Speed-Dial Codes 53

Multilevel Precedence and Preemption 54

Make Priority Call with Login Required 55

Make Priority Call Without Login 55

Do Not Disturb 56

Turn DND On and Off 56

Line Status 56

Malicious Call Identification 57

Trace Suspicious Call 57

Cisco Extension Mobility 57

Enable Extension Mobility 58

Mobile Connect 58

Enable Mobile Connect 59

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 59

Switch a Desk Phone Call to a Mobile Phone 59

Switch a Mobile Call to the Desk Phone 60

Hand Off a Call from a Mobile Phone to the Desk Phone 60

Hunt Groups 60

Sign In and Out of a Hunt Group 60

Display Queue Statistics 61

cBarge 61

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Contents

Join Conference on Shared Line 61

Extension Mobility 61

Enable Extension Mobility 62

CHAPTER 8

CHAPTER 9

Advanced Operations 63

Call Functions 63

Agent Greeting 63

Answer 63

Client Matter Code 64

Forced Authorization Code 64

Secure and Nonsecure Indication Tones 64

Shared Lines 65

Feature Buttons and Softkeys 65

Survivable Remote Site Telephony Overview 67

Preferences 71

Adjust Brightness 71

Adjust Headset Sidetone 71

Change Ringtone 72

Line Settings 72

CHAPTER 10

CHAPTER 11

CHAPTER 12

Phone Services 73

Frequently Asked Questions 75

Frequently Asked Questions 75

Troubleshooting 77

Conference Button and Softkey Unresponsive 77

Meet Me Conference Busy Tone 77

Cannot Sign In to Personal Directory 78

No Caller ID on Remote Hold 78

Cannot Access Self Care Portal 78

Security Error Message 79

Product Safety and Security 81

Safety and Performance Information 81

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Contents

Power Outage 81

External Devices 81

Bluetooth Wireless Headset Performance 82

Power Information 82

FCC Compliance Statements 82

FCC Part 15.21 Statement 82

FCC RF Radiation Exposure Statement 82

FCC Receivers and Class B Digital Statement 83

Cisco Product Security Overview 83

CHAPTER 13

Warranty 85

Cisco One-Year Limited Hardware Warranty Terms 85

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Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

Getting Started

Accessibility Features, page 1

•

Cisco IP Phone 7821, page 1

•

Cisco IP Phone 7841, page 6

•

Cisco IP Phone 7861, page 11

•

Power Requirements, page 16

•

Power Save and Power Save Plus, page 16

•

Additional Information, page 17

•

Accessibility Features

The Cisco IP Phones 7821, 7841, and 7861 provide accessibility features for the vision impaired, the blind,
and the hearing and mobility impaired.

CHAPTER 1

For detailed information about the accessibility features on these phones, see: http://www.cisco.com/en/US/

products/ps13220/products_feature_guides_list.html

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco IP Phone 7821

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Phone Connections

Getting Started

Access port (10/100 PC) connection.5DC adaptor port (DC48V) (optional).1

Auxiliary port (optional).6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

4

Analog headset connection (optional).8Network port (10/100 SW) connection. IEEE

802.3af power enabled.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

Buttons and Hardware

Buttons and Hardware

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady
red).

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Buttons and Hardware

Getting Started

Programmable feature

2

buttons

Phone screen3

Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Shows information about your phone, such as directory number, active
call and line status, call duration, softkey options, speed dials, placed calls,
and phone menu listings.

Softkey buttons4

Navigation and Select

5

button

6

Hold/Resume button

Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.

The Navigation and Select button allows you to scroll through menus,
highlight items and select the highlighted item.

Places an active call on hold and resumes the held call.

Creates a conference call.Conference button7

Transfers a call.Transfer button8

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

Buttons and Hardware

13

Speakerphone button9

Mute button11

Keypad12

Volume button

Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button10

Toggles the microphone on or off. When the microphone is muted, the
button is lit.

Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).

Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).

Contacts button14

Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.

Applications button15

Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, accessories, subscribed
phone services, and phone model information.

Autodials your voice messaging system (varies by system).Messages button16

Phone handset.Handset17

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Phone Screen

Phone Screen

Getting Started

Displays date, time, and directory number.Header1

Display softkeys for available features or actions.Softkey labels2

Cisco IP Phone 7841

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

Phone Connections

4

IEEE 802.3af power enabled.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V) (optional).1

Auxiliary port (optional).6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

Analog headset connection (optional).8Network port (10/100/1000 SW) connection.

7

Buttons and Hardware

Buttons and Hardware

Getting Started

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady
red).

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

Buttons and Hardware

Programmable feature

2

buttons

Phone screen3

Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Shows information about your phone, such as directory number, active
call and line status, call duration, softkey options, speed dials, placed calls,
and phone menu listings.

Softkey buttons4

Navigation and Select

5

button

6

Hold/Resume button

Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.

The Navigation and Select button allows you to scroll through menus,
highlight items and select the highlighted item.

Places an active call on hold and resumes the held call.

Creates a conference call.Conference button7

Transfers a call.Transfer button8

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Buttons and Hardware

Getting Started

13

Speakerphone button9

Mute button11

Keypad12

Volume button

Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button10

Toggles the microphone on or off. When the microphone is muted, the
button is lit.

Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).

Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).

Contacts button14

Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.

Applications button15

Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.

Autodials your voice messaging system (varies by system).Messages button16

Phone handset.Handset17

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

Phone Screen

Phone Screen

Displays date, time, and directory number.Header1

Line text label with icon2

Primary line details and other phone information3

Secondary line details and other phone

4

information

Cisco IP Phone 7861

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Displays text label and icon for phone or intercom
line, speed-dial numbers, or services, depending
on your configuration.

Displays line label and call details for the primary
line, and other phone information such as placed
calls, speed dials, and phone menu listings.

Displays line label and call details for the secondary
line, and other phone information such as placed
calls, speed dials, and phone menu listings.

Display softkeys for available features or actions.Softkey labels5

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Phone Connections

Getting Started

Access port (10/100 PC) connection.5DC adaptor port (DC48V).1

Auxiliary port.6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

4

Analog headset connection (optional).8Network port (10/100 SW) connection. IEEE

802.3af power enabled.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

Buttons and Hardware

Buttons and Hardware

Indicates an incoming call (flashing red) or new voice message (steady red).Handset light strip1

Phone screen2

Shows information about your phone, such as directory number, active call
and line status, call duration, softkey options, speed dials, placed calls, and
phone menu listings.

Softkey buttons3

Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.

Transfers a call.Transfer button4

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Buttons and Hardware

Getting Started

Creates a conference call.Conference button5

6

Hold/Resume button

Navigation and Select

7

button

Programmable feature

8

buttons

Places an active call on hold and resumes the held call.

The Navigation and Select button allows you to scroll through menus,
highlight items and select the highlighted item.

Depending on how your system administrator sets up the phone,
programmable feature buttons provide access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Toggles the headset on or off. When the headset is on, the button is lit.Headset button9

Speakerphone button10

Toggles the speakerphone on or off. When the speakerphone is on, the button
is lit.

Keypad11

Allows you to dial phone numbers, enter letters, and select menu items (by
entering the item number).

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

Phone Screen

Mute button12

13

Volume button

Applications button15

Contacts button16

Toggles the microphone on or off. When the microphone is muted, the button
is lit.

Controls the handset, headset, and speakerphone volume (off hook) and the
ringer volume (on hook).

Autodials your voice messaging system (varies by system).Messages button14

Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, accessories, subscribed
phone services, and phone model information.

Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.

Phone Screen

Line details and other phone

2

information

Phone handset.Handset17

Displays date, time, and directory number.Header1

During a call, displays details for the active line. If not on a call,
displays line text label and other information such as placed calls,
speed dials, and phone menu listings.

Display softkeys for available features or actions.Softkey labels3

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Power Requirements

Power Requirements

The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7821, 7841, and 7861:

Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A

•

Delta Adaptor (EADP-18VB B); Rating: 48 VDC 0.375A

•

Power Save and Power Save Plus

There are two levels of energy-saving modes that your system administrator can set up:

Power Save: The phone display goes blank when not in use for a period of time, reducing the power

•

requirements.

Power Save Plus: The phone display goes blank, turning the phone off and on at predetermined times.

•

The power to the phone is significantly reduced.

Getting Started

Power Save

Depending on how your system administrator set up your phone, the phone display may go into a power-save
mode (the phone screen appears blank).

To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.

Power Save Plus

Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system
administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your
phone goes into the Power Save Plus mode, the Select button is lit white.

Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your
phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone
play. The ringtone plays according to the following schedule:

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about
to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If
you do not press the button or any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time
before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind
you that your phone is about to power off.

At 10 minutes before power off, the ringtone plays four times

•

At 7 minutes before power off, the ringtone plays four times

•

At 4 minutes before power off, the ringtone plays four times

•

At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Getting Started

After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period
of time, a message displays to alert you that the phone is about to power down. At the configured wake time,
your phone powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements
change (for example, your work hours or work days change), contact your system administrator to have your
phone reconfigured.

For more information about EnergyWise and your phone, contact your system administrator.

Additional Information

You can access the Cisco website at this URL:

•

http://www.cisco.com/

Cisco IP Phone 7821, 7841, and 7861 user documentation:

•

http://www.cisco.com/en/US/products/ps13220/tsd_products_support_series_home.html

Additional Information

Licensing information:

•

http://www.cisco.com/en/US/products/ps13220/products_licensing_information_listing.html

Cisco international web sites:

•

Allows access to international Cisco web sites from www.cisco.com by clicking the Worldwide [change]
link at the top of the web page.

Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your

•

Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone
can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Additional Information

Getting Started

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Phone Setup

Connect Footstand, page 19

•

Adjust the Handset Rest, page 19

•

Connect Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

CHAPTER 2

Procedure

Step 1
Step 2

Insert the curved connectors into the lower slots.

Lift the footstand until the connectors snap into the upper slots.

Connecting and disconnecting the footstand may require a little more force than you expect.Note

Adjust the Handset Rest

If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not
slip out of the cradle.

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Adjust the Handset Rest

Phone Setup

Step 1
Step 2
Step 3
Step 4

Step 5

Procedure

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Rotate the tab 180 degrees.

Hold the tab between two fingers, with the corner notches facing you.

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.

Return the handset to the handset rest.

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Basic Operations

Clean the Phone Display, page 21

•

Make Calls, page 22

•

Answer Calls, page 24

•

Automatically Answer Calls, page 25

•

Respond to Call Waiting Notification, page 26

•

Manage Calls, page 27

•

Mute Phone, page 29

•

Monitor and Record Calls , page 29

•

Hold Calls, page 29

•

Setup Call Back Notification, page 30

•

Call Park, page 31

•

CHAPTER 3

Manage Intercom Calls, page 32

•

View Phone Information, page 33

•

Sign In To the Cisco Unified Communications Self Care Portal, page 34

•

Clean the Phone Display

Phone displays that are not touchscreens can be easily cleaned.

Procedure

Wipe the screen with a soft, dry cloth.

Caution

Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the
phone because they can contaminate phone components and cause failures.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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