Cisco CP-7861-K9 User Manual

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

First Published: October 25, 2013

Last Modified: September 19, 2014

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

•

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version
of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

©

2014 Cisco Systems, Inc. All rights reserved.

CONTENTS

CHAPTER 1

Getting Started 1

Accessibility Features 1

Cisco IP Phone 7821 1

Phone Connections 1

Buttons and Hardware 3

Phone Screen 6

Cisco IP Phone 7841 6

Phone Connections 6

Buttons and Hardware 8

Phone Screen 11

Cisco IP Phone 7861 11

Phone Connections 11

Buttons and Hardware 13

Phone Screen 15

Power Requirements 16

Power Save and Power Save Plus 16

CHAPTER 2

CHAPTER 3

Power Save 16

Power Save Plus 16

Additional Information 17

Phone Setup 19

Connect Footstand 19

Adjust the Handset Rest 19

Basic Operations 21

Clean the Phone Display 21

Make Calls 22

Predial a Number 22

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

iii

Contents

Place a Call Using the Speakerphone 22

Place a Call Using a Headset 23

Release a Call and Start Another Call 23

Dial an International Number 23

Redial a Number 24

Answer Calls 24

Answer Call Using PickUp 24

Answer Call Using Group PickUp and Group PickUp Number 24

Answer Call Using Group PickUp and Phone Number 25

Answer a Call Using Other PickUp 25

Automatically Answer Calls 25

Respond to Call Waiting Notification 26

Manage Calls 27

Divert a Call 27

Forward All Calls 27

Transfer a Call to Another Number 28

Swap Between Calls 28

Mute Phone 29

Monitor and Record Calls 29

Hold Calls 29

Swap Between Active and Held Calls 29

Put a Call on Hold by Answering a New Call 29

Respond to a Hold Reversion Notification 30

Determine If A Shared Line Is On Hold 30

Remote Hold 30

Setup Call Back Notification 30

Call Park 31

Park a Call Using Assisted Directed Call Park 31

Park a Call Using Manual Directed Call Park 32

Manage Intercom Calls 32

Place a Dedicated Intercom Call 32

Place a Dialable Intercom Call 33

Receive Intercom Call 33

View Phone Information 33

Sign In To the Cisco Unified Communications Self Care Portal 34

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

iv

Contents

CHAPTER 4

Contacts 35

Corporate Directory 35

Dial Contact from Search 35

Search and Dial While on Call 36

Personal Directory 36

Add Personal Directory Entry 37

Edit Personal Directory Entry 37

Delete Personal Directory Entry 37

Sign In and Out of Personal Directory 38

Dial Number from Personal Directory 38

Search for Entry in Personal Directory 38

Fast-Dial Codes with Personal Directory 39

Assign Fast-Dial Code to Personal Directory Entry 39

Place Call Using Fast-Dial Code 39

Delete Fast-Dial Code 40

Cisco WebDialer 40

CHAPTER 5

CHAPTER 6

Use Cisco WebDialer with Another Online Corporate Directory 40

Change Cisco WebDialer Preferences 40

Sign Out of Cisco WebDialer 41

Call History 43

Call History Overview 43

View Call History 44

View Call Record Details 44

Filter Call History 44

Dial From Call History 45

Edit Phone Number 45

Clear Call History 46

Delete Call Record 46

Voicemail 47

Voicemail Overview 47

Check for Voice Messages 47

Access Voicemail 48

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

v

Contents

Listen to Voice Messages 48

CHAPTER 7

Calling Features 49

Conference 49

Add Third Party to Conference 50

Combine Calls to Create Conference 50

Swap Between Calls Before Completing a Conference 50

View Conference Participants 51

Remove Conference Participant 51

Meet Me Conference 51

Host a Meet Me Conference 51

Join a Meet Me Conference 52

Speed Dial 52

Pause in Speed Dial 52

Place Call Using Speed-Dial Codes 53

Multilevel Precedence and Preemption 54

Make Priority Call with Login Required 55

Make Priority Call Without Login 55

Do Not Disturb 56

Turn DND On and Off 56

Line Status 56

Malicious Call Identification 57

Trace Suspicious Call 57

Cisco Extension Mobility 57

Enable Extension Mobility 58

Mobile Connect 58

Enable Mobile Connect 59

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 59

Switch a Desk Phone Call to a Mobile Phone 59

Switch a Mobile Call to the Desk Phone 60

Hand Off a Call from a Mobile Phone to the Desk Phone 60

Hunt Groups 60

Sign In and Out of a Hunt Group 60

Display Queue Statistics 61

cBarge 61

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

vi

Contents

Join Conference on Shared Line 61

Extension Mobility 61

Enable Extension Mobility 62

CHAPTER 8

CHAPTER 9

Advanced Operations 63

Call Functions 63

Agent Greeting 63

Answer 63

Client Matter Code 64

Forced Authorization Code 64

Secure and Nonsecure Indication Tones 64

Shared Lines 65

Feature Buttons and Softkeys 65

Survivable Remote Site Telephony Overview 67

Preferences 71

Adjust Brightness 71

Adjust Headset Sidetone 71

Change Ringtone 72

Line Settings 72

CHAPTER 10

CHAPTER 11

CHAPTER 12

Phone Services 73

Frequently Asked Questions 75

Frequently Asked Questions 75

Troubleshooting 77

Conference Button and Softkey Unresponsive 77

Meet Me Conference Busy Tone 77

Cannot Sign In to Personal Directory 78

No Caller ID on Remote Hold 78

Cannot Access Self Care Portal 78

Security Error Message 79

Product Safety and Security 81

Safety and Performance Information 81

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

vii

Contents

Power Outage 81

External Devices 81

Bluetooth Wireless Headset Performance 82

Power Information 82

FCC Compliance Statements 82

FCC Part 15.21 Statement 82

FCC RF Radiation Exposure Statement 82

FCC Receivers and Class B Digital Statement 83

Cisco Product Security Overview 83

CHAPTER 13

Warranty 85

Cisco One-Year Limited Hardware Warranty Terms 85

viii

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

Getting Started

Accessibility Features, page 1

•

Cisco IP Phone 7821, page 1

•

Cisco IP Phone 7841, page 6

•

Cisco IP Phone 7861, page 11

•

Power Requirements, page 16

•

Power Save and Power Save Plus, page 16

•

Additional Information, page 17

•

Accessibility Features

The Cisco IP Phones 7821, 7841, and 7861 provide accessibility features for the vision impaired, the blind,
and the hearing and mobility impaired.

CHAPTER 1

For detailed information about the accessibility features on these phones, see: http://www.cisco.com/en/US/

products/ps13220/products_feature_guides_list.html

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco IP Phone 7821

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

1

Phone Connections

Getting Started

Access port (10/100 PC) connection.5DC adaptor port (DC48V) (optional).1

Auxiliary port (optional).6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

4

Analog headset connection (optional).8Network port (10/100 SW) connection. IEEE

802.3af power enabled.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

2

Getting Started

Buttons and Hardware

Buttons and Hardware

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady
red).

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

3

Buttons and Hardware

Getting Started

Programmable feature

2

buttons

Phone screen3

Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Shows information about your phone, such as directory number, active
call and line status, call duration, softkey options, speed dials, placed calls,
and phone menu listings.

Softkey buttons4

Navigation and Select

5

button

6

Hold/Resume button

Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.

The Navigation and Select button allows you to scroll through menus,
highlight items and select the highlighted item.

Places an active call on hold and resumes the held call.

Creates a conference call.Conference button7

Transfers a call.Transfer button8

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

4

Getting Started

Buttons and Hardware

13

Speakerphone button9

Mute button11

Keypad12

Volume button

Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button10

Toggles the microphone on or off. When the microphone is muted, the
button is lit.

Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).

Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).

Contacts button14

Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.

Applications button15

Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, accessories, subscribed
phone services, and phone model information.

Autodials your voice messaging system (varies by system).Messages button16

Phone handset.Handset17

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

5

Phone Screen

Phone Screen

Getting Started

Displays date, time, and directory number.Header1

Display softkeys for available features or actions.Softkey labels2

Cisco IP Phone 7841

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

6

Getting Started

Phone Connections

4

IEEE 802.3af power enabled.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V) (optional).1

Auxiliary port (optional).6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

Analog headset connection (optional).8Network port (10/100/1000 SW) connection.

7

Buttons and Hardware

Buttons and Hardware

Getting Started

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady
red).

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

8

Getting Started

Buttons and Hardware

Programmable feature

2

buttons

Phone screen3

Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Shows information about your phone, such as directory number, active
call and line status, call duration, softkey options, speed dials, placed calls,
and phone menu listings.

Softkey buttons4

Navigation and Select

5

button

6

Hold/Resume button

Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.

The Navigation and Select button allows you to scroll through menus,
highlight items and select the highlighted item.

Places an active call on hold and resumes the held call.

Creates a conference call.Conference button7

Transfers a call.Transfer button8

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

9

Buttons and Hardware

Getting Started

13

Speakerphone button9

Mute button11

Keypad12

Volume button

Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button10

Toggles the microphone on or off. When the microphone is muted, the
button is lit.

Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).

Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).

Contacts button14

Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.

Applications button15

Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.

Autodials your voice messaging system (varies by system).Messages button16

Phone handset.Handset17

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

10

Getting Started

Phone Screen

Phone Screen

Displays date, time, and directory number.Header1

Line text label with icon2

Primary line details and other phone information3

Secondary line details and other phone

4

information

Cisco IP Phone 7861

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Displays text label and icon for phone or intercom
line, speed-dial numbers, or services, depending
on your configuration.

Displays line label and call details for the primary
line, and other phone information such as placed
calls, speed dials, and phone menu listings.

Displays line label and call details for the secondary
line, and other phone information such as placed
calls, speed dials, and phone menu listings.

Display softkeys for available features or actions.Softkey labels5

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

11

Phone Connections

Getting Started

Access port (10/100 PC) connection.5DC adaptor port (DC48V).1

Auxiliary port.6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

4

Analog headset connection (optional).8Network port (10/100 SW) connection. IEEE

802.3af power enabled.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

12

Getting Started

Buttons and Hardware

Buttons and Hardware

Indicates an incoming call (flashing red) or new voice message (steady red).Handset light strip1

Phone screen2

Shows information about your phone, such as directory number, active call
and line status, call duration, softkey options, speed dials, placed calls, and
phone menu listings.

Softkey buttons3

Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.

Transfers a call.Transfer button4

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

13

Buttons and Hardware

Getting Started

Creates a conference call.Conference button5

6

Hold/Resume button

Navigation and Select

7

button

Programmable feature

8

buttons

Places an active call on hold and resumes the held call.

The Navigation and Select button allows you to scroll through menus,
highlight items and select the highlighted item.

Depending on how your system administrator sets up the phone,
programmable feature buttons provide access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Toggles the headset on or off. When the headset is on, the button is lit.Headset button9

Speakerphone button10

Toggles the speakerphone on or off. When the speakerphone is on, the button
is lit.

Keypad11

Allows you to dial phone numbers, enter letters, and select menu items (by
entering the item number).

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

14

Getting Started

Phone Screen

Mute button12

13

Volume button

Applications button15

Contacts button16

Toggles the microphone on or off. When the microphone is muted, the button
is lit.

Controls the handset, headset, and speakerphone volume (off hook) and the
ringer volume (on hook).

Autodials your voice messaging system (varies by system).Messages button14

Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, accessories, subscribed
phone services, and phone model information.

Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.

Phone Screen

Line details and other phone

2

information

Phone handset.Handset17

Displays date, time, and directory number.Header1

During a call, displays details for the active line. If not on a call,
displays line text label and other information such as placed calls,
speed dials, and phone menu listings.

Display softkeys for available features or actions.Softkey labels3

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

15

Power Requirements

Power Requirements

The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7821, 7841, and 7861:

Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A

•

Delta Adaptor (EADP-18VB B); Rating: 48 VDC 0.375A

•

Power Save and Power Save Plus

There are two levels of energy-saving modes that your system administrator can set up:

Power Save: The phone display goes blank when not in use for a period of time, reducing the power

•

requirements.

Power Save Plus: The phone display goes blank, turning the phone off and on at predetermined times.

•

The power to the phone is significantly reduced.

Getting Started

Power Save

Depending on how your system administrator set up your phone, the phone display may go into a power-save
mode (the phone screen appears blank).

To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.

Power Save Plus

Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system
administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your
phone goes into the Power Save Plus mode, the Select button is lit white.

Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your
phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone
play. The ringtone plays according to the following schedule:

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about
to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If
you do not press the button or any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time
before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind
you that your phone is about to power off.

At 10 minutes before power off, the ringtone plays four times

•

At 7 minutes before power off, the ringtone plays four times

•

At 4 minutes before power off, the ringtone plays four times

•

At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

16

Getting Started

After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period
of time, a message displays to alert you that the phone is about to power down. At the configured wake time,
your phone powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements
change (for example, your work hours or work days change), contact your system administrator to have your
phone reconfigured.

For more information about EnergyWise and your phone, contact your system administrator.

Additional Information

You can access the Cisco website at this URL:

•

http://www.cisco.com/

Cisco IP Phone 7821, 7841, and 7861 user documentation:

•

http://www.cisco.com/en/US/products/ps13220/tsd_products_support_series_home.html

Additional Information

Licensing information:

•

http://www.cisco.com/en/US/products/ps13220/products_licensing_information_listing.html

Cisco international web sites:

•

Allows access to international Cisco web sites from www.cisco.com by clicking the Worldwide [change]
link at the top of the web page.

Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your

•

Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone
can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

17

Additional Information

Getting Started

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

18

Phone Setup

Connect Footstand, page 19

•

Adjust the Handset Rest, page 19

•

Connect Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

CHAPTER 2

Procedure

Step 1
Step 2

Insert the curved connectors into the lower slots.

Lift the footstand until the connectors snap into the upper slots.

Connecting and disconnecting the footstand may require a little more force than you expect.Note

Adjust the Handset Rest

If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not
slip out of the cradle.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

19

Adjust the Handset Rest

Phone Setup

Step 1
Step 2
Step 3
Step 4

Step 5

Procedure

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Rotate the tab 180 degrees.

Hold the tab between two fingers, with the corner notches facing you.

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.

Return the handset to the handset rest.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

20

Basic Operations

Clean the Phone Display, page 21

•

Make Calls, page 22

•

Answer Calls, page 24

•

Automatically Answer Calls, page 25

•

Respond to Call Waiting Notification, page 26

•

Manage Calls, page 27

•

Mute Phone, page 29

•

Monitor and Record Calls , page 29

•

Hold Calls, page 29

•

Setup Call Back Notification, page 30

•

Call Park, page 31

•

CHAPTER 3

Manage Intercom Calls, page 32

•

View Phone Information, page 33

•

Sign In To the Cisco Unified Communications Self Care Portal, page 34

•

Clean the Phone Display

Phone displays that are not touchscreens can be easily cleaned.

Procedure

Wipe the screen with a soft, dry cloth.

Caution

Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the
phone because they can contaminate phone components and cause failures.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

21

Make Calls

Make Calls

Predial a Number

You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called
predial.

Procedure

Basic Operations

Step 1
Step 2

Enter a number using the keypad.

Go off-hook using one of the following actions:

Lift the handset.

•

Press Call.

•

•

Press Handset .

•

Press Speakerphone .

Place a Call Using the Speakerphone

Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is
disabled, the softkeys are dimmed or blank.

Procedure

Step 1

Step 2

Press Speakerphone .

Enter a number.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

22

Basic Operations

Place a Call Using a Headset

Procedure

Place a Call Using a Headset

Step 1
Step 2

Step 3

Press New Call.

Ensure the headset button is lit. If the headset button is not lit, press Headset .

Enter a number.

Release a Call and Start Another Call

When you are on an active call or dialing, and want to release the call, the following actions occur:

The active call ends.

•

The phone provides dial tone.

•

You can dial the new call.

•

Procedure

Step 1
Step 2

When you are on an active call, press End Call, or while dialing, press Cancel.

Enter the required number and press Call.

Dial an International Number

Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the
first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook
calling.

When you see phone numbers with the + sign in them, you can select and dial the entry without having to add
digits for international calls.

Procedure

Step 1

Step 2

Press and hold star (*) for at least 1 second.
The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that
the * has changed to a + sign.

Dial the number.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

23

Redial a Number

Redial a Number

Redial allows you to call the most recently dialed phone number.

Procedure

Basic Operations

Step 1
Step 2

To place a call from any phone line, press Redial.

To place the call on a specific phone line, select the line to obtain dial tone and press Redial.

Answer Calls

Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.

If you are on a call and you receive a second call, you see a notification window on the phone screen. This
notification window is called a call toast. The call toast remains visible for a preset amount of time. If an
incoming call has been call forwarded from another phone, you may see additional information in the call
toast to identify that the call has been forwarded.

For more information, contact your system administrator.

Answer Call Using PickUp

Procedure

Step 1

Perform one of the following actions:

Press PickUp to transfer a ringing call within your pickup group to your phone.

•

If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line

•

button, then press PickUp.

Step 2

If the call rings, press Answer to connect to the call.

Answer Call Using Group PickUp and Group PickUp Number

Procedure

Step 1

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

24

Perform one of the following actions:

Basic Operations

Answer Call Using Group PickUp and Phone Number

Press Group PickUp to answer a call on a phone outside your pickup group.

•

If you have multiple lines and want to pick up the call on another line, first press the desired line button,

•

then press Group PickUp.

Step 2
Step 3

Enter the group pickup number.

If the call rings, press Answer to connect to the call.

Answer Call Using Group PickUp and Phone Number

Procedure

Step 1

Step 2
Step 3

Perform one of the following actions:

Press Group PickUp to answer a call on a phone outside your pickup group.

•

If you have multiple lines and want to pick up the call on another line, first press the desired line button,

•

then press Group PickUp.

Enter the number of the phone line with the required call.

If the call rings, press Answer to connect to the call.

Answer a Call Using Other PickUp

Procedure

Step 1

Step 2

Press OPickUp to answer a call in your pickup group or in an associated group to your phone.
If your phone supports autopickup, you are now connected to the call.

If the call rings, press Answer to connect to the call.

Automatically Answer Calls

Incoming calls can be answered automatically by your phone after one ring. Your administrator sets up the
Auto Answer feature to work with either your speakerphone or headset. For more information, contact your
administrator.

Incoming calls are autoanswered with the headset when the following conditions apply:

Auto Answer with Headset is enabled by your system administrator.

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

25

Respond to Call Waiting Notification

The headset is connected to the phone and the headset icon appears on the phone screen.

•

Otherwise, calls ring normally and you manually answer them.

If the headset icon appears on the phone screen, you can use the Headset button to place and end calls. Your
administrator sets the headset as the default audio path for Auto Answer.

To have incoming calls autoanswered with the speakerphone, keep the handset in the cradle and unplug the
headset from the phone. Otherwise, calls ring normally and you must manually answer them.

Procedure

Basic Operations

Step 1

Step 2

When your phone is set up to autoanswer calls using your headset,

a) To answer calls automatically with a headset, prepare your phone in the following way:

Ensure that your headset is connected to the phone.

•

Ensure that the headset icon is present in the left hand side of the screen.

•

When you get a call, the call answers automatically and you interact with the caller using the headset.

b)

To end or make calls, use the Headset button

c)

If you do not want calls to automatically answer on your headset, press the speakerphone button twice
to turn off the headset and use the speakerphone to make and answer calls.

When your phone is set up to autoanswer calls using the speakerphone,

a) To answer calls automatically on the speakerphone, prepare your phone in the following way:

Ensure that there is no headset icon present in the left hand side of the screen.

•

Leave the handset in the cradle.

•

When you get a call, the call answers automatically and you interact with the caller using the
speakerphone.

b) If you do not want calls to answer automatically on your speakerphone, contact your system administrator.

Respond to Call Waiting Notification

This feature is applicable only if your phone supports multiple lines. For more information, contact your
system administrator.

Procedure

Step 1

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

26

Perform one of the following actions to answer a waiting call:

Press the line button to answer an incoming call (in case of one incoming call) or to list all incoming

•

calls (in case of more than one incoming call).

Basic Operations

Scroll to display the sessions if the call is on the same line but not visible.

•

Press the feature button (if available).

•

Manage Calls

Step 2

Press the flashing amber line button.
Your phone puts the original call on hold automatically and connects the ringing call.

Manage Calls

Divert a Call

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone
number. For more information, contact your system administrator.

You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the
target number (voicemail or predetermined number set up the system administrator).

Procedure

Step 1

Step 2
Step 3

To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert.
Otherwise, press Divert to redirect the current, active call.

To redirect an incoming call while not on a call, press Divert.

To redirect a held call, first resume the call and then press Divert.

Forward All Calls

Procedure

Step 1
Step 2
Step 3

Step 4

Press Fwd All on a primary line from which you want to forward your calls.

Enter a phone number or select an entry from the Call History list.

Press Messages to forward all calls to voicemail.

Note

Press Fwd Off to cancel call forwarding.

If call forward is active, a Forward All icon is displayed in the line label or the forwarding information
is present in the line directory number (DN).

You can set up conditional call forwarding in the Self Care Portal.Note

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

27

Transfer a Call to Another Number

Related Topics

Sign In To the Cisco Unified Communications Self Care Portal, on page 34

Transfer a Call to Another Number

Transfer allows you to redirect a connected call from your phone to another number.

You can redirect a single call to another number that you specify.

•

You can connect two calls to each other without remaining on the line yourself.

•

Procedure

Basic Operations

Step 1
Step 2

Step 3

Step 4
Step 5

Verify that you are on an active call (not on hold).

Press Transfer .

Enter the transfer recipient’s phone number or press a speed-dial button.

Wait for the recipient to answer or skip to Step 5 while the call is ringing.

Press Transfer again.

Swap Between Calls

Transfer allows you to redirect a connected call from your phone to another number:

You can redirect a single call to another number that you specify.

•

You can also connect two calls on one line or two different lines to each other (without remaining on

•

the line yourself).

Before completing a transfer procedure, you can press Cancel to cancel the transfer or you can press Swap
to toggle between calls, which allows you to speak privately with each party.

Procedure

Step 1
Step 2

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

28

While on a call, connect to the transfer recipient.

To return to the original call, press Swap.
You can consult privately with each person before you complete the transfer.

Basic Operations

Mute Phone

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.

Procedure

Mute Phone

Step 1

Step 2

Press Mute to turn Mute on.

Press Mute again to turn Mute off.

Monitor and Record Calls

To configure your phone to monitor and record calls, contact your system administrator.

Hold Calls

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold. Hold works with your phone handset as well as with USB headsets.

Procedure

While on an active call, press Hold.

Swap Between Active and Held Calls

Use the line buttons to swap between holding and connected calls.

Procedure

If you have a held call and an active call, press the line button for the held call to resume that call and place
the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

29

Respond to a Hold Reversion Notification

Procedure

Basic Operations

Step 1
Step 2

Press the flashing amber Line button.

Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select.

Respond to a Hold Reversion Notification

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

Single ring, repeating at intervals

•

Flashing amber line button

•

Flashing message indicator on the handset

•

Visual notification on the phone screen

•

Procedure

Press the flashing amber line button or Answer to resume the held call.

Determine If A Shared Line Is On Hold

If a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the Hold
icon are displayed.

Remote Hold

When you place a call on hold while using a shared line, the line button pulses green and the phone displays
the Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays
the Remote Hold icon.

Setup Call Back Notification

Procedure

Step 1
Step 2
Step 3

Press Callback while listening to the busy tone or ring sound.

Press Cancel to deactivate the call back.

Press Exit to activate the call back.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

30

Basic Operations

Call Park

Call Park

Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from
another phone (such as a phone at a coworker’s desk or in a conference room).

There are two ways you can park a call:

Park: Allows you to park an active call that you answered on your phone, and retrieve it from another

•

phone in the Cisco Unified Communications Manager system.

Directed Call Park: Allows you to park and retrieve an active call in two different ways:

•

Assisted Directed Call Park: Allows you to park an active call using a feature button.

•

Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call

•

number.

For more information, contact your system administrator.

Park a Call Using Assisted Directed Call Park

If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.

Procedure

Step 1
Step 2

Step 3

During a call, press Directed Call Park on a line that displays an idle Line Status indicator.

Retrieve the call from any other Cisco IP Phone in your network as follows:

a) Enter the park retrieval prefix.
b) Dial the Directed Call number.

If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.
At that time, you can:

Press Resume to resume the call on your phone.

•

Retrieve the call from another phone.

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

31

Park a Call Using Manual Directed Call Park

Park a Call Using Manual Directed Call Park

Procedure

Basic Operations

Step 1

Step 2
Step 3
Step 4

Step 5

During a call, press Transfer .

Enter the Directed Call number where you will park the call.

Press Transfer again to finish parking the call and then hang up.

Retrieve the call from any other Cisco IP Phone in your network as follows:

a) Enter the park retrieval prefix.
b) Dial the Directed Call number.

If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.
At that time, you can:

Press Resume to resume the call on your phone.

•

Retrieve the call from another phone.

•

Manage Intercom Calls

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipient’s speakerphone or headset if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode), by pressing the
line button, to allow for further conversation.

Place a Dedicated Intercom Call

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is
active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.

Procedure

Step 1

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

32

Press Intercom.

Note

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active
call, that call is placed on hold.

Basic Operations

Place a Dialable Intercom Call

Step 2
Step 3

Listen for the intercom alert tone, then begin speaking.

Press Intercom to end the call.

Place a Dialable Intercom Call

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is
active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.

Procedure

Step 1
Step 2

Step 3
Step 4

Press Intercom.

Enter the intercom code.

Note

Listen for the intercom alert tone, then begin speaking.

Press Intercom to end the call.

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active
call, that call is placed on hold.

Receive Intercom Call

When you receive an intercom call, you hear an intercom-alert tone and your phone autoanswers the call. Any
current call activity that you are engaged in continues simultaneously, but the intercom caller cannot hear
you.

To speak to the intercom caller, press the active Intercom button.

View Phone Information

Phone Information allows you to view the following model information for your phone:

Model Number

•

MAC Address

•

Active Load ID

•

IP Address

•

Active Server

•

Stand-by-Server

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

33

Sign In To the Cisco Unified Communications Self Care Portal

Unified Video Advantage

•

Last Upgrade

•

Backlight On Times

•

Backlight On Duration

•

Backlight Idle Time

•

Days Backlight Not Active

•

Procedure

Basic Operations

Step 1

Step 2
Step 3

Press Applications .

Select Phone Information.

Press Exit to return to the Applications screen.

Sign In To the Cisco Unified Communications Self Care Portal

Your phone is a network device that can share information with other network devices in your company,
including your personal computer. You can use your computer to sign in to the Cisco Unified Communications
Self Care Portal, where you can control features, settings, and services for your phone. For example, you can
manage your phone display language, set up services, add entries to your personal address book, and set up
speed-dial codes.

Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in.
When you are finished using portal, you must sign out.

In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in.
For more information, contact your system administrator.

For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, located
at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.

Procedure

Step 1

Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

34

Obtain the portal URL, user ID, and default password from your system administrator.
Typically, the portal URL is http://<ip_address or hostname>/ucmuser.

Open a web browser on your computer and enter the URL.

If prompted to accept security settings, select Yes or Install Certificate.

Enter your user ID in the Username field.

Enter your password in the Password field.

Select Login.

To sign out, select Logout.

Contacts

Corporate Directory, page 35

•

Personal Directory, page 36

•

Fast-Dial Codes with Personal Directory, page 39

•

Cisco WebDialer, page 40

•

Corporate Directory

The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system
administrator sets up and maintains the directory.

Dial Contact from Search

CHAPTER 4

Step 1

Step 2
Step 3

Step 4
Step 5

Procedure

Press Contacts .

Select Corporate Directory.

Select one of the following options:

First Name

•

Last Name

•

Number

•

Enter the search criteria information, press Submit, and select a contact.

Perform one of the following actions:

Press Dial.

•

Press Details to check the user details.

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

35

Search and Dial While on Call

Press the contact label number.

•

Press a line button.

•

•

Press Speakerphone .

•

Press Headset .

Pick up the handset.

•

Search and Dial While on Call

Procedure

Contacts

Step 1

Step 2
Step 3

Step 4
Step 5

Press Contacts .

Select Corporate Directory.

Select one of the following options:

First Name

•

Last Name

•

Number

•

Enter the search criteria information, press Submit, and select a contact.

Perform one of the following actions:

Press Dial.

•

Press Details to check the user details.

•

Press the number that is displayed in the upper right corner of the contact label.

•

Note

If you are on a call, and you press Speakerphone or Headset you end the current
call.

Personal Directory

The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal
directory entries for fast-dialing.

You can set up your personal directory from your phone or from the Cisco Unified Communications Self
Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

36

Contacts

Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/

sw/voicesw/ps556/products_user_guide_list.html.

Add Personal Directory Entry

Procedure

Add Personal Directory Entry

Step 1

Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Press Contacts .

Sign in to Personal Directory.

Select Personal Address Book.

Press Submit.

Press New and enter a name or nick name.

Press Phones and enter the phone number along with require access codes.

Press Submit.

Edit Personal Directory Entry

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6

Sign in to Personal Directory and search for an entry.

Select the entry.

Press Edit to modify the name or email address.

Modify the name or email address.

Press Phones to modify a phone number.

Press Update.

Delete Personal Directory Entry

Procedure

Step 1
Step 2
Step 3
Step 4

Sign in to Personal Directory and search for an entry.

Select the entry.

Press Edit.

Press Delete.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

37

Sign In and Out of Personal Directory

You may need to select More first.

Step 5

Press OK to confirm the deletion.

Sign In and Out of Personal Directory

Procedure

Contacts

Step 1

Step 2
Step 3
Step 4

Press Contacts .

Select Personal Directory.

Enter the user ID and PIN, and press Submit.

Select Log Out, press Select, and then press OK.

Dial Number from Personal Directory

Procedure

Step 1

Step 2
Step 3
Step 4
Step 5

Press Contacts .

Sign in to Personal Directory.

Select Personal Directory and search for an entry.

Select the personal address book entry that you want to dial.

Press Dial.

Search for Entry in Personal Directory

Procedure

Step 1

Step 2
Step 3
Step 4

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

38

Press Contacts .

Sign in to Personal Directory.

Select Personal Address Book.

Select one or all of the following:

Last Name

•

First Name

•

Contacts

Nickname

•

Fast-Dial Codes with Personal Directory

Step 5

Enter the search criteria information and press Submit.

Fast-Dial Codes with Personal Directory

You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone.

Assign Fast-Dial Code to Personal Directory Entry

Procedure

Step 1

Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Press Contacts .

Select Personal Directory.

Select Personal Address Book.

Enter the name and press Submit.

Press Select and then press FastDial.

Select a number and press Select.

Scroll to an unassigned fast-dial index and press Submit.

Place Call Using Fast-Dial Code

Procedure

Step 1

Step 2
Step 3

Step 4

Press Contacts .

Sign in to Personal Directory.

Select Personal Fast Dials and scroll to a fast-dial code.

Note

Select the required fast-dial code and press Dial.

To get more fast-dial codes, press
Next.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

39

Delete Fast-Dial Code

Delete Fast-Dial Code

Procedure

Contacts

Step 1

Step 2
Step 3
Step 4
Step 5

Press Contacts .

Sign in to the Personal Directory.

Select Personal Fast Dials and search for a fast-dial code.

Select the required code and press Remove.

Select the index and press Remove.

Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items
in a web browser.

For more information, contact your system administrator.

Use Cisco WebDialer with Another Online Corporate Directory

Procedure

Step 1
Step 2
Step 3

Sign in to a Cisco WebDialer-enabled corporate directory.

Search for the required name and select the required number.

When prompted, enter your user ID and password.

If you are using Cisco WebDialer for the first time, review preferences on the Make Call window.Note

Step 4
Step 5

Select Call.

Select Hang up or hang up the handset after your call completes.

Change Cisco WebDialer Preferences

Procedure

Step 1
Step 2

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

40

Initiate a call using Cisco WebDialer to access the Make Call window.

Select one of the following options from the Make Call window:

Preferred language

•

Contacts

Preferred device

•

Sign Out of Cisco WebDialer

Step 3

Choose a line or a phone.

Note

If you have one phone with a single line, the appropriate phone and line are automatically selected.

If you have more than one phone of the same type, the list identifies the phone by device type and
MAC address. To display the MAC address on your phone, select Applications > Phone Information.

Step 4

If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down
menu.

Step 5

Ensure that you do not select Do not display call information nor Disable Auto Close.

Note

If you select Do not display call information, the Make Call Window is not displayed when you
next use the phone. If you select Disable auto close, the call window does not automatically close
after 15 seconds.

Sign Out of Cisco WebDialer

Procedure

Step 1
Step 2

Access the Make Call or Hang Up window.

Select Sign Out.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

41

Sign Out of Cisco WebDialer

Contacts

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

42

Call History

Call History Overview, page 43

•

View Call History, page 44

•

View Call Record Details, page 44

•

Filter Call History , page 44

•

Dial From Call History, page 45

•

Edit Phone Number, page 45

•

Clear Call History , page 46

•

Delete Call Record , page 46

•

Call History Overview

CHAPTER 5

Call History allows you to view information about the most recent 150 calls on your phone. A call icon is
displayed to indicate the type of call:

Missed: lists the last 50 missed calls

•

Received: lists the last 50 received calls

•

Placed: lists the last 50 placed calls

•

All: lists the last 150 calls, including Missed, Received, and Placed

•

A call icon is displayed to indicate the type of call. The caller ID displays with the call icon. If the caller ID
is unavailable, then the phone number displays. If the phone number is unavailable, Unknown is displayed.
All Call History items display in order by time (latest to oldest).

You can also dial a number directly from the Call History list.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

43

View Call History

View Call History

Procedure

Call History

Step 1
Step 2
Step 3
Step 4

Press Applications.

Select Call History.

Scroll and select a call record or call group if available.

Press Exit to return to the Applications screen.

View Call Record Details

Procedure

Step 1

Step 2

If you are on a connected call, press Show Details to show the Call Details screen. This screen displays call
information for a single call, including call duration, and updates every second.

If you are not on a connected call, follow the steps below.

a)

Press Applications and select Call History.

b) Select a call record or group and press Details.

Note

c) Press Return to return to the Call History screen.
d) Press Exit to return to the Applications screen.

When you are on a call record, you can keep the Navigation pad highlighted to display the call
details and call duration.

Filter Call History

Procedure

Step 1

Step 2
Step 3

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

44

Press Applications and select Call History.

Select the required phone line and view the individual calls for that line and press Missed Calls.

Press Exit to return to the Applications screen.

Call History

Dial From Call History

If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-Hook
Dialing screen.

If the phone is not in idle state, perform the following steps.

Procedure

Dial From Call History

Step 1

Step 2

Step 3

Press Applications and select Call History.

Select the call record that you want to dial and perform one of the following:

Press Call.

•

Pick up the handset.

•

Press Details.

•

•

Press Speakerphone or Headset .

Press Select.

•

Press the index number of the highlighted record.

•

When phone is in idle, you can press down on the Navigation cluster and Select button to display the On-Hook
Dialing screen.

Edit Phone Number

Procedure

Step 1

Step 2
Step 3

Step 4
Step 5

Press Applications and select Call History.

Press All Lines or the required line.

Select the call you want to edit and press EditDial.

Note

Press Edit to edit the number.

Press Return to return to the Call History list.

Press >> to move the cursor to the right and press << to move the cursor to the
left.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

45

Clear Call History

Clear Call History

Procedure

Call History

Step 1

Step 2
Step 3
Step 4

Press Applications and select Call History.

Select All Lines or the required line.

Press Clear and then press Delete to delete the call history list.

Press Cancel to go back to the Call History screen.

Delete Call Record

Procedure

Step 1

Step 2
Step 3
Step 4
Step 5

Press Applications and select Call History.

Highlight the individual call record or call group that you want to delete.

Press Delete to delete an individual call record or all calls in a group.

Press Delete to delete the record.

Press Exit to return to the Applications screen.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

46

Voicemail

Voicemail Overview, page 47

•

Check for Voice Messages, page 47

•

Access Voicemail, page 48

•

Listen to Voice Messages, page 48

•

Voicemail Overview

Voice messages are stored on your voicemail system. Your company determines the voicemail system your
phone uses.

For information about the commands that your voicemail service supports, see the voicemail service user
documentation.

CHAPTER 6

Check for Voice Messages

Procedure

Step 1

Step 2

Look for the following visual indications:

A solid red light on your handset. Set up the visual message waiting lamp using the Self Care Portal.

•

•

Message icon on a line. If you have more than 99 new voice messages, a 99+ sign replaces the
message count.

Listen for the stutter tone (if available) from your handset, headset, or speakerphone when you place a call.
The stutter tone is line-specific and you hear it only when using the line that has new voice messages. You
can set up audible message waiting tones using the Self Care Portal.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

47

Access Voicemail

Related Topics

Sign In To the Cisco Unified Communications Self Care Portal, on page 34

Access Voicemail

Procedure

Voicemail

Step 1

Step 2

Press Messages .

Follow the voice prompts.

Listen to Voice Messages

Procedure

Step 1

Step 2

To listen to voice messages, do one of the following:

•

Press Messages .

Press the line button and then, Voicemail .

•

Follow the prompts to listen to your voice message.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

48

Calling Features

Conference, page 49

•

Meet Me Conference, page 51

•

Speed Dial, page 52

•

Multilevel Precedence and Preemption, page 54

•

Do Not Disturb, page 56

•

Line Status, page 56

•

Malicious Call Identification, page 57

•

Cisco Extension Mobility , page 57

•

Mobile Connect, page 58

•

Hunt Groups, page 60

•

cBarge, page 61

•

CHAPTER 7

Conference

Conference allows you to talk simultaneously with multiple parties.

When you are on a call, you can use Conference to dial another party and add the party to the call. Alternately,
if you have multiple phone lines, you can use Conference to combine calls across two lines.

Before you complete a conference procedure, you can press the Cancel softkey to cancel the procedure. You
can also press the Swap softkey to toggle between calls and allowing you to speak privately with each party.

As the conference host, you can remove individual participants from the conference.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

49

Add Third Party to Conference

Add Third Party to Conference

Procedure

Calling Features

Step 1
Step 2
Step 3
Step 4
Step 5

Step 6

Verify that you are on an active call (not on hold).

Press Conference.

Enter the phone number for the party that you want to add or press a speed dial button.

Wait for the party to answer, or skip to step 5 while the call is ringing.

Press Conference again.
The conference begins.

(Optional) Repeat these steps to add more parties, if desired.

Combine Calls to Create Conference

Before You Begin

You require multiple phone lines to perform this task.

Procedure

Step 1
Step 2
Step 3

Verify that you have two connected calls and that one of the calls is active (not on hold).

Press Conference.

Press the line button for the other (held) call. If there are more than one held call, a list of calls displays.
The conference begins. The conference is established on the line with the active call.

Swap Between Calls Before Completing a Conference

You can consult privately with the conference and another person, before adding the person into the conference.

Procedure

Step 1
Step 2

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

50

Call a new conference participant, but do not add the participant to the conference.

Press Swap to toggle between the participant and the conference.

Calling Features

View Conference Participants

You can view the details of the last 16 participants who joined the conference.

Procedure

While in a conference, press Details to view a list of participants.

Note

When you place a call to another party and the person that you called creates a conference with a
third phone, the Details softkey displays only for the person who created the conference.

Remove Conference Participant

Procedure

View Conference Participants

Step 1
Step 2

While you are in a conference, press Details to view a list of participants.

Highlight the participant that you want to remove, then press Remove.

Meet Me Conference

Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.

The Meet Me conference begins when the host connects. Participants who call the conference before the host
has joined hear a busy tone and must dial again.

The conference ends when all participants hang up; the conference does not automatically end when the host
disconnects.

Host a Meet Me Conference

Procedure

Step 1
Step 2
Step 3
Step 4

Obtain a Meet Me phone number from your system administrator.

Distribute the Meet Me phone number to participants.

When you are ready to start the meeting, lift the handset to get a dial tone and press Meet Me.

Dial the Meet Me phone number.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

51

Join a Meet Me Conference

Join a Meet Me Conference

Procedure

Calling Features

Step 1
Step 2

Speed Dial

Dial the Meet Me phone number that the conference host provided.

If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call
again.

Speed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dial
features on your phone, you must set up speed-dial on your Self Care Portal.

Depending on setup, your phone can support these Speed Dial features:

Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons that are

•

set up for speed dialing.

If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial

•

line by using the line status indicators.

Related Topics

Sign In To the Cisco Unified Communications Self Care Portal, on page 34

Pause in Speed Dial

You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client
MatterCode (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or
a voice mail password). When you press the configured Speed Dial, the phone establishes the call to the
destination number and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.

To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma
specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the
speed-dial string.

Be aware of the following requirements when you include FAC and CMC in the speed-dial string:Note

FAC must always precede CMC in the speed-dial string.

•

A speed-dial label is required for speed dials with FAC and DTMF digits.

•

Only one comma is allowed between FAC and CMC digits in the string.

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

52

Calling Features

Place Call Using Speed-Dial Codes

Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent
a pause of 4 seconds.

Note

Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure that
the digit sequence is correct.

The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If youpress
Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any required
FAC, CMC, or DTMF digits manually.

Example 1

Consider the following requirements to access voicemail:

Called number to access voicemail: 8000

•

PIN: 123456# after announcement of 2 seconds

•

Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated

•

announcement lists the available options)

To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:

8000,123456#,,,3

Example 2

Consider the following call requirements

Called number: 95556543

•

FAC: 1234

•

CMC: 9876

•

Automated phone system response, required 4 seconds after the call is connected: 56789#

•

To access this destination, specify the following speed-dial string:

95556543,1234,9876,,56789#

Place Call Using Speed-Dial Codes

Before you can use speed-dial codes on your phone, you must set up the codes on the Self Care Portal.

Procedure

Step 1
Step 2

To place a call using speed-dial code while on-hook, enter the speed-dial code and press Speed Dial.

To place a call using speed-dial while off-hook, perform these steps:

a) Lift the handset and press Speed Dial.
b) Enter the speed-dial code and press Speed Dial again to complete the call.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

53

Multilevel Precedence and Preemption

Multilevel Precedence and Preemption

In some environments, such as military or government offices, you may need to make and receive urgent or
critical calls. If you have the need for this specialized call handling, your system administrator can add
Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

Precedence indicates the priority associated with a call.

•

Preemption is the process of ending an existing, lower priority call while accepting a higher priority call

•

that is sent to your phone.

If you want to choose a priority level for an outgoing call, contact your system administrator for a list of
corresponding precedence numbers for calls.

If you want to make a priority call, enter the MLPP credentials provided by your system administrator, followed
by the phone number.

If you hear a special ring that's faster than usual or special call waiting tone, you are receiving a priority call.

Calling Features

Table 1: Multilevel Precedence and Preemption Priority Levels

Priority LevelMLPP

Priority call

Level 1

Medium priority (Immediate) call

Level 2

High priority (Flash) call

Level 3

Highest priority (Flash Override) call

Level 4

Executive Override

Level 5

MLPP icons with white/black background color indicate that the call is selected or not.Note

Note

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

54

Higher-priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority
level of the call is normal.

Calling Features

Make Priority Call with Login Required

If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first.

If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must
preempt the current call. Hang up immediately to allow the higher priority call to ring through to the intended
party.

When you make or receive an MLPP-enabled call, you hear special ringtones and call waiting tones that differ
from the standard tones.

If you enter an invalid MLPP access number, a verbal announcement alerts you to the error.

An MLPP-enabled call retains its priority and preemptive status when you:

Put the call on Hold

•

Transfer the call

•

Add the call to a three-way conference

•

Answer the call using Pick-Up

•

Make Priority Call with Login Required

Procedure

Step 1
Step 2
Step 3
Step 4

Step 5

Retrieve the handset from the cradle

Press the PrecLevel softkey.

Select a priority level for the call.

Enter your credentials on the authorization screen. You have three opportunities to enter your login information
correctly.

Enter the destination number.
You hear the precedence ring back tone and the precedence level icon displays on the screen.

Make Priority Call Without Login

To place a priority call without logging in, follow these steps:

Procedure

Step 1
Step 2
Step 3
Step 4

Retrieve the handset from the cradle.

Press PrecLevel.

Selects the desired priority level for the call.

Enter the destination number.
You hear the precedence ringback tone and the precedence level icon displays on the screen.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

55

Do Not Disturb

Do Not Disturb

Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators:

The ringer on your phone

•

The ringer and any visual notification that you have an incoming call

•

When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up
and the call is not saved or listed in your Call History.

The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls.

You can change your DND options from the Self Care Portal. For information on customizing your Do Not
Disturb options, see the Cisco Unified Communications Self Care Portal User Guide, located at http://

www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.

Turn DND On and Off

Calling Features

Step 1

Step 2

Line Status

Procedure

Press DND to turn on DND.
Visual confirmation displays briefly.

Press DND again to turn off DND.
Visual confirmation displays briefly.

Line status indicators allow you to view the state of a phone line that is associated with a speed-dial button.
For more information, contact your system administrator.

Line status indicators show the state of a line.

IndicatorIcon

Line is in use.

Line is idle.

Line is ringing. (Only for Call Pickup.)

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

56

Calling Features

Malicious Call Identification

Line status indicators can be set up on speed-dial buttons by your system administrator and can be used with
these features:

Speed Dial

Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored
line is unavailable, the Line Status button changes to a normal speed-dial button.

Directed Call Park

Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.

Call Pickup

Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a
speed-dial button.

Your phone can play an audible alert when a call rings on the monitored line. For more information, contact
your system administrator.

Malicious Call Identification

Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a
series of automated tracking and notification messages.

Trace Suspicious Call

Procedure

Press MCID to send a silent notification message to your system administrator.
When the silent notification message is sent, your phone provides both a visual and audible confirmation.

Cisco Extension Mobility

Cisco Extension Mobility allows you to temporarily configure a Cisco IP Phone as your own. After you sign
in to Cisco Extension Mobility, the phone displays the message Resetting and then Registering. The
reset enables the phone to adopt your user profile, including your phone lines, features, established services,
and web-based settings. For more information, contact your system administrator.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

57

Enable Extension Mobility

Enable Extension Mobility

Procedure

Calling Features

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8

Press Applications.

Select Extension Mobility (name can vary, including EM Service).

Enter your user ID and PIN (provided by your system administrator).

Select a device profile if prompted.

Press Applications to sign out.

Select Services.

Select Extension Mobility.

Press Yes when prompted to sign out.

Mobile Connect

Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone
number.

When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make
and receive calls using the same directory numbers as your desk phone. These phones are called remote
destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your
mobile phone.

When you enable Mobile Connect:

Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.

•

When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected,

•

and display a missed call message.

When you answer the call on one remote destination, the other remote destinations and desk phone stop

•

ringing and are disconnected, and a missed call message is shown on the other remote destinations.

When you answer the call on one remote destination and then switch the call to a Cisco Unified device

•

that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

58

Calling Features

Enable Mobile Connect

Procedure

Enable Mobile Connect

Step 1
Step 2
Step 3

Press Mobility to display the current remote destination status (Enabled or Disabled).

Press Select to change the status.

Press Exit.

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone

Procedure

Step 1
Step 2
Step 3

Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).

Press Select to change the status.

Press Exit.

Switch a Desk Phone Call to a Mobile Phone

Procedure

Step 1
Step 2
Step 3

Press Mobility.

Select To mobile.

Answer the in-progress call on your mobile phone.

Note

You cannot use the same phone line for any other calls, but if your desk phone supports multiple
lines, you can use another line to make or receive calls.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

59

Switch a Mobile Call to the Desk Phone

Switch a Mobile Call to the Desk Phone

Procedure

Calling Features

Step 1
Step 2
Step 3

Select a line on your desk phone.

Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone.

Hand Off a Call from a Mobile Phone to the Desk Phone

Procedure

Step 1

Step 2
Step 3

While on your mobile phone, enter the access code for the hand off feature.
For more information, contact your system administrator.

Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone.
For more information, contact your system administrator. The Cisco Unified devices that share the same line
display a Remote In Use message.

Hunt Groups

Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory
number in the hunt group is busy, the system hunts for the next available directory number in the group and
directs the call to that phone.

If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign
out of the hunt group when you want to prevent calls from ringing on your phone.

Sign In and Out of a Hunt Group

Signing out of a hunt group does not prevent direct calls from ringing your phone.

Procedure

Step 1

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

60

Press Hunt Group to sign in.
Visual confirmation displays briefly.

Calling Features

Display Queue Statistics

Step 2

Press Hunt Group again to sign out.

Display Queue Statistics

Use the queue statistics to check the status of the hunt group queue.

Procedure

Step 1

Step 2
Step 3

Press QueueStatus.
The Queue status window appears.

To refresh the statistics, press Refresh.

To exit, press Exit.

cBarge

The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared
line.

Join Conference on Shared Line

Procedure

Press the line button of the shared line that is in use. If Privacy is enabled, you cannot add yourself to the
shared line.

Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco IP Phone as your own. After you
sign in to EM, the phone displays the message Resetting please wait and then Registering. The
reset enables the phone to adopt your user profile, including your phone lines, features, established services,
and web-based settings. Your system administrator sets up EM for you.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

61

Extension Mobility

Enable Extension Mobility

Procedure

Calling Features

Step 1

Step 2
Step 3
Step 4
Step 5

Step 6
Step 7
Step 8

Press Applications .

Select EM Service (name can vary).

Enter your user ID and PIN (provided by your system administrator).

If prompted, select a device profile.

To sign out, press Applications .

Select Services.

Select EM Service (name can vary).

When prompted to sign out, press Yes.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

62

Advanced Operations

Call Functions, page 63

•

Feature Buttons and Softkeys, page 65

•

Survivable Remote Site Telephony Overview, page 67

•

Call Functions

This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.

Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.

When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.

For more information, contact your system administrator.

CHAPTER 8

Answer

Pressing Answer allows you to answer the call if there is only one incoming call. But if there are several
incoming calls, pressing Answer will give you a list of the callers, and you can determine which one to answer.
Incoming calls are given priority over Held or Park Reversion calls. The Answer button setup depends on
your call-handling needs and work environment .This feature is set up for users who have multiple lines. For
more information, contact your system administrator.

When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. For more information, contact your system administrator.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

63

Client Matter Code

Advanced Operations

If an incoming call has been call forwarded from another phone, you may see additional information to identify
that the call has been forwarded. Additional information can identify the caller details. For more information,
contact your system administrator.

When you receive a call, the phone number that displays on the screen contains the string of digits that you
can dial to contact the caller. The digit string can contain the following digits, if required:

Code to obtain an outside line (for example, if you have to dial 9)

•

Long-distance code

•

Area code

•

City code

•

Telephone number

•

The phone saves the complete digit string in the call history, and you can save the number in your Personal
Address Book.

Client Matter Code

Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.
The CMC can be used for accounting or billing codes. For more information, contact your system administrator.

When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number
changes to “********”, and you hear a special tone. Enter the CMC for the call using the keypad.

Related Topics

Forced Authorization Code, on page 64

Forced Authorization Code

Your administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number.
The FAC controls access to phone numbers. For more information, contact your system administrator.

When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed number
changes to “********”, and you hear a special tone. Enter the FAC for the call using the keypad. For security
reasons, the phone displays a “*” instead of the number entered.

Related Topics

Client Matter Code, on page 64

Secure and Nonsecure Indication Tones

When a phone is configured as secure (encrypted and trusted), it can be given a “protected” status. After a
phone is protected, it can be configured to play an indication tone at the beginning of a call.

You will hear these secure or nonsecure indication tones only on protected phones. If the overall call status
changes during the call, the protected phone plays the appropriate tone.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

64

Advanced Operations

Shared Lines

Shared Lines

When the Play Secure Indication Tone option is enabled (True), the following circumstances determine the
type of tone the protected phone plays:

If end-to-end secure media is established and the call status is secure, the phone plays the secure indication

•

tone (three long beeps with pauses)

If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecure

•

indication tone (six short beeps with brief pauses)

When the Play Secure Indication Tone option is disabled, no tone plays.

•

For more information, contact your system administrator.

Shared lines allow you to use one phone number for multiple phones.

You might have a shared line if you have multiple phones and want one phone number, if you share
call-handling tasks with coworkers, or if you handle calls on behalf of a manager.

For example, if you share a line with a coworker:

When a call comes in on the shared line:

•

Your phone rings and the line button flashes amber.

•

• Your coworker’s phone rings and the line button flashes amber.

If you answer the call:

•

Your line button turns green.

◦

◦ Your coworker’s line button turns red.

When the line button is red, that line cannot be used to barge in on the call or used to make another
call.

If you put the call on hold:

•

Your line button flashes green.

◦

◦ Your coworker’s line button flashes red.

When the line button flashes red, your coworker can pick up the call.

Your call history shows the status for all calls for shared lines. For example, if a call rings on a shared line
and you answer the call, your coworkers who share the line will see that the call was answered remotely. Your
call history identifies calls that were Placed, Received, Remote Placed, Remote Received, or Missed.

Feature Buttons and Softkeys

This table provides information about some of the features that are available on dedicated feature buttons,
and some of the features that your system administrator sets up either on programmable feature buttons or
softkeys.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

65

Feature Buttons and Softkeys

For more information, contact your system administrator.

Table 2: Feature Access

Advanced Operations

Dedicated feature buttonFeature name

SoftkeyProgrammable feature

button

XcBarge

XXCall Back

XXCall Forward All

XXCall Park

XCall Park Line Status

XXCall Pickup

XCall Pickup Line Status

XXConference

XDirected Call Park

XDivert

XXDo Not Disturb (DND)

Identification (MCID)

XXGroup Pickup

XHold

XXHunt Groups

XIntercom

XXMalicious Call

XXMeet Me

XXMobile Connect

XMute

XXOther Pickup

XPrivacy

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

66

Advanced Operations

Survivable Remote Site Telephony Overview

Dedicated feature buttonFeature name

button

(QRT)

XSpeed Dial Line Status

Survivable Remote Site Telephony Overview

If communication between your phone and the Cisco Unified Communications Manager is interrupted, you
receive an alert message on your phone. If you are on an active call, the call remains established, and you
enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover.

While in failover, all the features of your phone are not available. The following table describes typical feature
and feature availability, although not all the features may be supported on your phone. For more information,
contact your system administrator.

When your phone loses connectivity, your phone may display a message like this:

Service interruption.

SoftkeyProgrammable feature

XXQuality Reporting Tool

XXRedial

XMonitoring and recording

XXSpeed Dial

XXTransfer

Table 3: Feature Support During Failover

NotesSupportedFeature

YesNew Call

YesEnd Call

YesRedial

YesAnswer

YesHold

YesResume

YesConference

NoConference to Active Calls (Join)

The Active Calls softkey is not
displayed.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

67

Survivable Remote Site Telephony Overview

Transfer)

Advanced Operations

NotesSupportedFeature

NoConference List

YesTransfer

NoTransfer to Active Calls (Direct

YesAuto Answer

YesCall Waiting

YesCaller ID

YesAudible Message Waiting Indicator

YesAll Calls Programmable Line Key

Key

YesAnswer Programmable Line Key

YesUnified Session Presentation

Conference is the only feature
supported.

YesVoicemail

Your voicemail will not be
synchronized with other users in
the Cisco Unified Communications
Manager cluster.

YesSpeed Dial

YesService IRL Programmable Line

NoTo Voicemail (iDivert)

The iDivert softkey is not
displayed.

PartialLine Filters

Lines are supported but cannot be
shared.

The Park softkey is not displayed.NoPark Monitoring

NoBarge

You see the message That

feature is not
currently available.

NoEnhanced Message Waiting

Indication

Message count badges do not
appear on the phone screen.

Only the Message Waiting icon is
displayed.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

68

Advanced Operations

Survivable Remote Site Telephony Overview

NotesSupportedFeature

The softkey is not displayed.NoDirected Call Park

PartialLine Status

Line Status feature key works like
Speed Dial keys.

Calls remain on hold indefinitely.NoHold Reversion

Calls appear as Local Hold calls.NoRemote Hold

NoMeet Me

The Meet Me softkey is not
displayed.

The softkey causes no action.NoPickUp

The softkey causes no action.NoGroup PickUp

The softkey causes no action.NoOther PickUp

The softkey causes no action.NoMalicious Call ID

The softkey causes no action.NoQRT

The softkey causes no action.NoHunt Group

The softkey causes no action.NoIntercom

The softkey causes no action.NoMobility

The softkey causes no action.NoPrivacy

NoCall Back

The Call Back softkey is not
displayed.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

69

Survivable Remote Site Telephony Overview

Advanced Operations

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

70

Preferences

Adjust Brightness, page 71

•

Adjust Headset Sidetone, page 71

•

Change Ringtone, page 72

•

Line Settings, page 72

•

Phone Services , page 73

•

Adjust Brightness

Procedure

CHAPTER 9

Step 1

Step 2
Step 3
Step 4
Step 5

Press Applications .

Select Preferences.

Select Brightness.

Use the left and right arrows on the Navigation pad to adjust the brightness.

Press Save to set the brightness, or press Cancel to exit.

Adjust Headset Sidetone

If your system administrator has set the Headset Sidetone Controls feature for your phone, you can specify
the volume of your headset from your phone.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

71

Change Ringtone

Preferences

Procedure

Step 1

Step 2
Step 3
Step 4

Step 5

Press Applications .

Select Preferences.

Select Headset Sidetone.

Select one of the following sidetone levels:

High

•

Normal

•

Low

•

Off

•

Press Return to return to the Preferences screen.

Change Ringtone

You can customize how your phone indicates an incoming call. You can also adjust the ringer volume for
your phone.

Procedure

Step 1

Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8

Press Applications .

Select Preferences.

Select Ringtone.

Select the required ringtone.

Press Play to play the ringtone.

Press Set to select the ringtone.

Press Apply to confirm your selection, or press Cancel to go back to the Ringtone screen.

Press Return to the Preferences screen.

Line Settings

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call
forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other
line-specific settings.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

72

Preferences

You can change your line settings using the Cisco Unified Communications Self Care Portal. For information,
see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/

products/sw/voicesw/ps556/products_user_guide_list.html.

Phone Services

Phone services can include special phone features, network data, and web-based information (such as stock
quotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you access
it on your phone.

For more information, contact your system administrator.

If only one service is set up, the service opens by default. If more than one service is set up, select an option
from the menu.

Select a service by using one of these feature buttons:

•

Phone Services

(Feature button that your system administrator sets up)

•

•

•

For information on Cisco Unified Communications Self Care Portal, see the Cisco Unified Communications
Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_

user_guide_list.html.

Messages

Applications

Contacts

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

73

Phone Services

Preferences

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

74

Frequently Asked Questions

Frequently Asked Questions, page 75

•

Frequently Asked Questions

The following section describes the FAQs.

Why don’t I see the icons shown in the documentation on my phone screen?

Many of the phone screen icons are applicable only to the Cisco IP Phone 7841.

Can I use the second line on my Cisco IP Phone 7821 as a feature button?

Yes. If you do not require two phone lines, your system administrator can set up a feature on your second
line.

How do I resume a call that is on hold?

To resume a call, press the Hold button, Resume softkey or Line button.

Why does my phone not wake up?

CHAPTER 10

If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered
down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain
time. Your phone will wake up at the time set by your system administrator. You can press the Select button
to wake your phone up. See your system administrator to have the sleep and wake up times changed.

What do four rings in succession mean?

The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWise
feature). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain
time. Your phone will wake up at the time set by your system administrator. See your system administrator
to have the sleep and wake up times changed.

What do I do if my phone displays the message Security Error?

Your phone firmware has identified an internal error. Try unplugging the phone from the power source, wait
one minute, and then plug the phone back in. If the message persists, contact your system administrator.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

75

Frequently Asked Questions

Frequently Asked Questions

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

76

CHAPTER 11

Troubleshooting

Conference Button and Softkey Unresponsive, page 77

•

Meet Me Conference Busy Tone, page 77

•

Cannot Sign In to Personal Directory, page 78

•

No Caller ID on Remote Hold, page 78

•

Cannot Access Self Care Portal, page 78

•

Security Error Message, page 79

•

Conference Button and Softkey Unresponsive

Problem

You have set up a conference call, but the Conf softkey is not available and the Conference button is
unresponsive.

Possible Cause

You have reached the maximum number of conference participants.

Solution

Ask one of the participants to drop, or drop a conference participant.

Meet Me Conference Busy Tone

Problem

You hear a busy tone after you dial into a Meet Me conference.

Possible Cause

The conference host has not yet joined the conference.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

77

Cannot Sign In to Personal Directory

Solution

Try calling back again.

Cannot Sign In to Personal Directory

Problem

You are unable to sign in to your personal directory.

Possible Cause

You are using your password to sign in, not your personal identification number (PIN).

•

Your PIN needs to be reset.

•

Solution

Troubleshooting

Use your PIN, not your password.

•

Contact your system administrator.

•

No Caller ID on Remote Hold

Problem

You have a shared line on your Cisco IP Phone 7821 and cannot see the caller ID when the remote line is on
hold.

This is applicable to the Cisco IP Phone 7821 only.Note

Possible Cause

This works as designed.

Solution

None.

Cannot Access Self Care Portal

Problem

You are unable to access your Self Care Portal.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

78

Troubleshooting

Possible Cause

Your password needs to be reset or your administrator may have changed your access to the pages.

Solution

Contact your system administrator.

Security Error Message

Problem

Your phone displays Security Error.

Cause

Your phone firmware has identified an internal error.

Security Error Message

Solution

If the message persists, contact your system administrator.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

79

Security Error Message

Troubleshooting

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

80

Product Safety and Security

Safety and Performance Information, page 81

•

FCC Compliance Statements, page 82

•

Cisco Product Security Overview, page 83

•

Safety and Performance Information

Power Outage

Power outages and other devices can affect your Cisco IP Phone.

Your access to emergency service through the phone requires that the phone receive power. If a power
interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.
In case of a power failure or disruption, you may need to reset or reconfigure the equipment before you can
use the Service or Emergency Calling Service dialing.

CHAPTER 12

External Devices

We recommend using good-quality external devices, such as headsets, cables, and connectors, that are shielded
against unwanted radio frequency (RF) and audio frequency (AF) signals.

Note

Not all Cisco IP Telephony products support external devices, cords or cables. For more information,
consult the documentation for your endpoint.

Depending on the quality of these devices and their proximity to other devices, such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or
more of these actions:

Move the external device away from the source of the RF or AF signals.

•

Route the external device cables away from the source of the RF or AF signals.

•

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

81

Bluetooth Wireless Headset Performance

Use shielded cables for the external device, or use cables with a better shield and connector.

•

Shorten the length of the external device cable.

•

Apply ferrites or other such devices on the cables for the external device.

•

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Product Safety and Security

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].

Bluetooth Wireless Headset Performance

The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth
enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is
in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected
is used as the default.

Because there can be potential interference issues, Cisco recommends that you move 802.11b/g devices,
Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.

For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but
some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.

Power Information

Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your
Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can
be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following:

FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

82

Product Safety and Security

FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna

•

Increase the separation between the equipment or devices

•

Connect the equipment to an outlet other than the receiver's

•

Consult a dealer or an experienced radio/TV technician for assistance

•

FCC Receivers and Class B Digital Statement

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/

regulations/export-administration-regulations-ear.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

83

Cisco Product Security Overview

Product Safety and Security

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

84

CHAPTER 13

Warranty

Cisco One-Year Limited Hardware Warranty Terms, page 85

•

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

85

Cisco One-Year Limited Hardware Warranty Terms

Warranty

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

86