Cisco CP-7821-K9 Quick Start Guide

QUICK START 

Cisco IP Phone 7821, 7841, and 7861

1 Dial

2 Answer

3 Hold

4 Transfer

5 Conference

6 Mute

7 Vo i c e m ai l

8 Divert

9 Forward All

10 Call History

11 Directories

12 Shared Lines

13 Settings

14 Navigation

15 Tips

Note For best results, print on 8.5 x 14”

(legal-sized) paper.

1 Dial

To place a call, pick up the handset and enter a number.
Or, try one of these alternatives.

Redial the last number

Press the Redial softkey to redial on your primary line.
To redial on a secondary line, press the line button
first.

Dial on-hook

1. Enter a number when the phone is idle.

2. Lift the handset or press one of these: a line

button, the Call softkey, the headset
the speakerphone button, or the round

Select button in the Navigation bar.

Speed dial

Enter a speed-dial item number and press the
SpeedDial softkey. Or, press the down arrow on the
Navigation bar when the phone is idle, then scroll to a
speed-dial item and press the round Select button in
the Navigation bar. You may also have speed dials
assigned to some buttons along the right side of your
phone.

button,

2 Answer

New call indicators:

• A flashing amber line button

• An animated icon and caller ID

• A flashing red light on your handset

To answer the call, lift the handset. Or, press the
flashing amber line button, the Answer softkey, or the
unlit headset or speakerphone button.

Answer with multiple Lines

If you are talking on the phone when you get another
call, a message appears briefly on the phone screen.
Press the flashing amber line button to answer the
second call and put the first call on hold automatically.

Your phone supports both one call per line or multiple
calls per line. Ask your administrator about which
option is right for you.

3 Hold

1. Press the Hold button . The hold icon

appears and the line button flashes green.

2. To resume a call from hold, press the flashing
green line button, Resume or Hold

.

4 Transfer

1. From a connected call (not on hold), press the
Transfer button

2. Enter the transfer recipient’s phone number.

3. Press the Tra nsfer button or the Transfe r softkey

(before or after the recipient answers).

The transfer completes.

Transfer across lines

You can transfer together two calls on two lines
without remaining on the call yourself:

1. From a connected call (not on hold), press the
Transfer button

2. Press the line button for the other (held) call.

The transfer completes.

.

.

5 Conference

1. From a connected call (not on hold), press the
Conference button

2. Make a new call.

3. Press the Conference button or the Conference

softkey (before or after the party answers).

The conference begins and the phone displays
“Conference.”

4. Repeat these steps to add more participants.

The conference ends when all participants hang up.

Conference across lines

You can combine two calls on two lines into a
conference. You will be included in the conference.

1. From a connected call (not on hold), press the
Conference button

2. Press the line button for the other (held) call.

.

.

View and remove participants

During a conference, press the Details softkey. To
remove a participant from the conference, scroll to the
participant and press the Remove softkey.

6 Mute

1. While on a call, press the Mute button . The

button glows to indicate that Mute is on.

2. Press Mute again to turn Mute off.

7 Voicemail

New message indicators:

• A solid red light on your handset

• A stutter dial tone (if available)

• “New Voicemail” message on the screen

Listen to messages

Press the Messages button and follow the voice
prompts. To check messages for a specific line, press
the line button first.

8 Divert

Press the Divert softkey when the call is ringing,
active, or on hold. Divert redirects an individual call to
voicemail (or to another number set up by your system
administrator).

9 Forward All

1. To forward calls received on your primary line to
another number, press the Fwd All softkey.

2. Enter a phone number or press the Messages

button

3. Look for confirmation on your phone screen.

4. To cancel call forwarding, press Fwd OFF.

To set up forwarding remotely or on a secondary line,
access your User Options web pages. Contact your
system administrator for details.

to forward all calls to voicemail.

10 Call History

12 Shared Lines

14 Navigation

15 Tips

View your call history

1. Press the Applications button.

2. Select Call History. (Use the Navigation bar and
round Select button to scroll and select.)

3. Select a line to view.

Your phone displays the last 150 missed, placed,
and received calls.

4. To view details for a call, scroll to the call and
press the more softkey, then press Details.

5. To return to your call history, press the Back
softkey. To exit the Applications menu, press the

Applications

button.

View your missed calls only

1. View your call history.

2. Press the Missed softkey.

View your placed calls only

Press the up arrow on the Navigation bar when the
phone is idle, with all menus closed.

Dial from your call history

1. View your call history, or navigate to your missed

or placed calls.

2. Scroll to a listing and lift the handset, or press a
line button or the Select button.

To edit a number before dialing, press these
softkeys: more > EditDial.

11 Directories

1. Press the Contacts button .

2. Select a directory. (Use the Navigation bar and
round Select button to scroll and select.)

3. Use your keypad to input search criteria.

4. Press the Submit softkey.

5. To dial, scroll to a listing and press the Dial

softkey.

If you share a line with your boss, the line button
indicates call activity on the shared line:

• Flashing amber—Incoming call on the shared line.
You or your boss can answer the call.

• Solid red line button—Your boss is talking on the
shared line.

• Flashing red line button —Your boss put a call on
hold on the shared line. You or your boss can
resume the call.

13 Settings

Volume

The Volume bar is located to the left of the keypad.

• To adjust the handset, headset, or speakerphone
volume, press the Vol um e bar when the phone is
in use.

• To adjust the ringer volume, press the Vo lu me bar
up or down.

• To silence the phone when ringing, press the
Volu me bar down one time (pressing multiple

times lowers the ringer volume.)

Ringtone

1. Press the Applications button .

2. Select Preferences. (Use the Navigation bar and
round Select button to scroll and select.)

3. Select Ringtone.

4. Select a line.

5. Scroll through the list of ringtones and press Play

to hear a sample.

6. Press Set and Apply to save a selection.

Screen contrast

1. Press the Applications button .

2. Select Preferences. (Use the Navigation bar and
round Select button to scroll and select.)

3. Select Contrast.

4. Press the Navigation bar up or down.

5. Press the Save softkey.

Where are my line buttons?

Line buttons are located on both sides of the phone
screen. Buttons that are not assigned to phone lines can
be used for speed-dials and other features. Contact
your system administrator for more information.

Where are my softkeys?

Four softkeys buttons are located below the phone
screen. You can press the more softkey (when
available) to reveal additional softkeys.

How do I scroll in a list or menu?

Press up or down on the Select bar.

A scroll bar on the screen indicates your relative
position within in a list.

How do I select an item in a list or menu?

With the item highlighted, press the Select button in
the middle of the Navigation bar. Or, use your keypad
to enter the corresponding item number.

How do I exit a menu?

To close a menu from any level, press the
corresponding feature button.

To go back one level in a menu, press the Exit or Back

softkey.

How can I keep track of multiple calls?

Line button colors indicate call states and can help you
stay oriented when handling multiple calls:

• Ringing call—Flashing amber

• Connected call—Solid green

• Held call—Flashing green

• Shared line in-use remotely—Solid red

• Shared line on hold remotely—Flashing red

What is the best way to use my headset?

If you handle a lot of calls and wear a headset, try
keeping the headset button
to go on- and off-hook. With the headset button lit,
your headset serves as the primary audio path (instead
of the speakerphone).

lit and using softkeys

What does the Swap softkey do?

Swap allows you to toggle between calls and consult

privately with each party before completing a transfer
or conference.

How do I set up my speed dials?

To set up speed-dials and customize a variety of
features and settings for your phone, use a web
browser on your computer to access your

Unified CM User Options web pages. Contact

Cisco
your system administrator for the URL and more
information.

Where can I find a complete User Guide?

http://www.cisco.com/en/US/products/ps13220/produ
cts_user_guide_list.html

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