Cisco Conference Phone User Manual

Installation and Upgrade Guide Cisco Unified MeetingPlace Web Conferencing

Release 5.3 April 2006

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Text part number: OL-10029-01

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Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

Purpose vii

Audience vii

Naming Conventions viii

Additional References ix

CONTENTS

CHAPTER

1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 1-1

About Cisco Unified MeetingPlace 1-1

About Cisco Unified MeetingPlace Web Conferencing 1-1

Configuration Restrictions 1-2 Cisco Policy for Use of Third-Party Software and Security Updates 1-2 Terms for Single Sign On Software Integration 1-2 Terms of Support for Single Sign On Software Integration 1-3

New Features and Enhancements 1-4

New Features and Enhancements in Release 5.3(447) 1-4 New Features and Enhancements in Release 5.3(333) 1-4 New Features and Enhancements in Release 5.3(235) 1-6 New Features and Enhancements in Release 5.3(104) 1-7

2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 2-1

About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation 2-1

About SQL Server Integration 2-1 About SQL Server Installation Options 2-3 About Sun Java Runtime Environment 2-4

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Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 2-4

Installing Cisco Unified MeetingPlace Audio Server Release 5.3 2-5 Installing SQL Server on a Remote Server 2-5 Creating a Least Privileged SQL Account 2-5 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values 2-7

Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 2-9

Installing the Operating System on the Cisco MCS Server 2-9 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 2-10

How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation 2-12

Defining the Cisco Unified MeetingPlace Web Conferencing Server 2-12

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

iii

Contents

Testing the Web Server Over an HTTP Connection 2-13 Testing the Web Server Over an HTTPS Connection 2-14 Testing the Meeting Console Connection 2-14

CHAPTER

3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access

Configuration

3-1

About Segmented Meeting Access 3-1

About the SMA-1S Configuration 3-2 About the SMA-2S Configuration 3-3 About the SMA-2S Configuration with SSL and Segmented DNS 3-4

How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-1S Configuration

3-5

Gathering Basic Information About Your Web Server 3-5 Installing Cisco Unified MeetingPlace Web Conferencing in an SMA-1S Configuration 3-5

How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration

3-6

Gathering Basic Information About Your Internal and External Web Servers 3-7 Installing Cisco Unified MeetingPlace Web Conferencing on an Internal Server 3-8 Copying GUIDS From the Internal Web Server to the External Web Server 3-9 Installing Cisco Unified MeetingPlace Web Conferencing on an External Server 3-9

4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing

Configuration

4-1

About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration

4-1

Restrictions for Installing Cisco Unified MeetingPlace Web Conferencing in a Load Balancing Configuring

4-2

Cisco Unified MeetingPlace Web Conferencing Load Balancing and Standard Web Server Load Balancing

4-2

Cisco Unified MeetingPlace Web Conferencing Clusters 4-2 Load Balancing Behaviors in Cisco Unified MeetingPlace Web Conferencing 4-4 Cisco Unified MeetingPlace Web Conferencing Load Balancing Algorithm 4-6 Suggestions for a Robust Cisco Unified MeetingPlace System 4-6

About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration for Video-Enabled Systems

4-6

Default Behavior of Load Balancing in Video-Enabled Systems 4-6 Video Meetings in Segmented Meeting Access Deployments 4-7 SQL Server Considerations 4-7 End-User Considerations 4-8

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Contents

Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration

4-8

Understanding the Cisco Unified MeetingPlace Web Conferencing Installation and Load Balancing Configuration Process

4-8

Preparing the Internal Cluster 4-9 Preparing the External Cluster 4-10 Creating a Common Storage Location 4-11

Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration

4-11

Installing the First Internal Web Server 4-12 Configuring Services for the First Internal Web Server 4-12 Installing Additional Internal Web Servers 4-14 Copying GUIDS From the Internal to the External Web Server 4-15 Installing the First External Web Server 4-15 Configuring Services for the First External Web Server 4-16 Installing Additional External Web Servers 4-18 Configuring Redirection of External Meetings 4-19

CHAPTER

Postinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration

4-20

Configuring Ad-Hoc Video Meetings 4-20 Viewing the Amount of Web-Conferencing Load on a Server 4-21 Disabling Load Balancing 4-21

5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 5-1

Restrictions for Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 5-1

About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) and Later Releases

5-2

User Authentication Methods in Release 5.3(235) and Later 5-2 Load Balancing in Release 5.3(333) and Later 5-2

How to Back Up Before Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 5-3

Backing Up the MPWEB Database and MPWEB-Slave Database 5-3 Backing Up Critical Cisco Unified MeetingPlace Web Conferencing Application Files 5-4 Backing Up Cisco Unified MeetingPlace Registry Information 5-4

How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3 5-5

Preparing to Upgrade Cisco Unified MeetingPlace Web Conferencing 5-5 Upgrading a Standalone Web Server 5-6 Upgrading a Standalone Web Server to a Shared Database Configuration 5-7 Upgrading Web Servers Sharing the Same Database 5-8

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How to Uninstall Cisco Unified MeetingPlace Web Conferencing, SQL Server, or MSDE 5-9

Uninstalling Cisco Unified MeetingPlace Web Conferencing 5-9

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

Contents

Removing SQL Server or MSDE 5-10

CHAPTER

NDEX

6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation 6-1

Problems with the Cisco Unified MeetingPlace Web Conferencing Installation 6-1

What to Do First 6-1 Checking the Cisco MCS Operating System Release 6-2 Locating the Software Download Page on Cisco.com 6-2 Obtaining Additional Assistance 6-2

Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections 6-3

Resolving HTTP Connection Problems 6-3 Resolving HTTPS Connection Problems 6-3

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Purpose

Preface

Revised: April 28, 2006

Topics in this section include:

• Purpose, page vii

• Audience, page vii

• Naming Conventions, page viii

• Additional References, page ix

This guide describes how to configure, maintain, and troubleshoot Cisco Unified MeetingPlace Web Conferencing Release 5.3.

This guide does not describe how to install Cisco Unified MeetingPlace Web Conferencing Release 5.3. Nor does it describe how to install or use additional Cisco Unified MeetingPlace applications that can reside on the same server as Cisco Unified MeetingPlace Web Conferencing. For information about other compatible products, see the “Additional References” section on page ix.

Audience

This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following:

• You have a thorough understanding of voice and data terminology and concepts.

• You are familiar with Cisco Unified MeetingPlace, networking concepts and Microsoft Windows

software-based web servers.

After you install and configure Cisco Unified MeetingPlace Web Conferencing, you are also responsible for the following:

• Installing and configuring third-party applications that are not currently available to Cisco

Unified MeetingPlace Web Conferencing, such as optional audio tools like Windows Media Server

Note Installation of third-party software is subject to the Cisco Policy for Use of Third-Party Software

and Security Updates outlined in this documentation.

vii

Preface

Naming Conventions

• Working with others, such as your corporate web master and network administrator

• Performing maintenance and troubleshooting on an ongoing basis

• Planning storage and purging requirements

Naming Conventions

Previous releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or “MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” refers to all releases past and present.

Table 1 describes terms used throughout the Cisco Unified MeetingPlace set of documents.

Table 1 Product Naming Conventions

Term Definition Referred to in This Document As

Cisco Unified MeetingPlace 8100 series server

Cisco Unified MeetingPlace 8106 Server

Cisco Unified MeetingPlace 8112 Server

Cisco Unified MeetingPlace Audio Server Release 5.3

Cisco Unified MeetingPlace Audio Server Release 5.3 Audio Server system

Includes Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112 servers.

Hardware on which Cisco Unified MeetingPlace Audio Server Release 5.3 runs.

This server was called M3 in Release 5.2 and earlier.

Software that runs on the Cisco Unified MeetingPlace 8100 series server.

Cisco Unified MeetingPlace 8106 or Cisco Unified MeetingPlace 8112 running Cisco Unified MeetingPlace Audio Server.

Cisco Unified MeetingPlace 8100 series

Cisco Unified MeetingPlace 8106

Cisco Unified MeetingPlace 8112

Cisco Unified MeetingPlace Audio Server Release 5.3

Cisco Unified MeetingPlace Audio Server system

Cisco MeetingPlace MeetingNotes A Cisco Unified MeetingPlace Audio Server

Release 5.3 feature by which users record meetings and listen to meeting recordings.

Cisco MeetingPlace MeetingTime Release 5.3

Cisco MCS Unified CallManager Appliance

Cisco Unified MeetingPlace web conferencing server

viii

Windows desktop software through which system administrators can access and configure Cisco Unified MeetingPlace Audio Server.

Hardware on which Cisco Unified MeetingPlace applications are installed.

A Cisco MCS installed with Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Audio Server system

MeetingNotes

MeetingTime

Cisco MCS

web server

All references to a “web server” in this guide refer to the Cisco Unified MeetingPlace web conferencing server.

Preface

Additional References

See the following URL for information about Cisco Conferencing documentation and support:

• Guide to Cisco Conferencing Documentation and Support

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list. html

See the following URL for updated information about how to plan your Cisco Unified MeetingPlace installation.

• Installation Planning Guide for Cisco Unified MeetingPlace Release 5.3

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html

See the following URLs for updated information about other documentation referred to in this guide. From each link, scroll through the web page to locate the relevant guide according to product:

• Release Notes for Cisco Unified MeetingPlace products

Provides information about system requirements, new features, documentation errata, and open and resolved caveats.

Additional References

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html

• Installation and Upgrade Guides for Cisco Unified MeetingPlace products

Provides information about how to install and upgrade Cisco Unified MeetingPlace products.

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html

• Configuration and Maintenance Guides for Cisco Unified MeetingPlace products

Provides information about how to configure, maintain and operate Cisco Unified MeetingPlace products.

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration _guides_list.html

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html

• User Guides for Cisco Unified MeetingPlace products

Provides end-users with detailed step-by-step instructions on how to use certain Cisco Unified MeetingPlace products. The following link provides access to User Guides, Quick Start Guides and Wallet Cards.

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html

Additional References

Preface

Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

Topics in this section include:

• About Cisco Unified MeetingPlace, page 1-1

• About Cisco Unified MeetingPlace Web Conferencing, page 1-1

• Terms of Use, page 1-2

• New Features and Enhancements, page 1-4

About Cisco Unified MeetingPlace

Cisco Unified MeetingPlace provides a rich-media conferencing solution that includes the following:

• Voice, web, and video-conferencing capabilities

• Centralized access

CHA P TER

• Real-time collaboration

• Integrated-network security that uses your organization’s existing telephony or IP-based

infrastructure

For more information about Cisco Unified MeetingPlace, see the Installation Planning Guide for Cisco Unified MeetingPlace Release 5.3.

About Cisco Unified MeetingPlace Web Conferencing

Cisco Unified MeetingPlace Web Conferencing provides real-time collaboration functionality to an organization’s intranet and extranet and integrates Cisco Unified MeetingPlace with a web server, thus providing users with a browser-based interface. Cisco Unified MeetingPlace Web Conferencing enables Windows, Mac, and UNIX users to schedule and attend conferences, access meeting materials, and collaborate on documents from common web browsers, such as Microsoft Internet Explorer, Netscape Navigator, and Apple Safari.

For more information about Cisco Unified MeetingPlace Web Conferencing, see the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

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1-1

Terms of Use

The following sections describe particular terms of agreement that you should be aware of when configuring or using this product.

Topics in this section include:

• Configuration Restrictions, page 1-2

• Cisco Policy for Use of Third-Party Software and Security Updates, page 1-2

• Terms for Single Sign On Software Integration, page 1-2

• Terms of Support for Single Sign On Software Integration, page 1-3

Configuration Restrictions

Cisco Unified MeetingPlace Web Conferencing deployments that are customized beyond the built-in configuration capabilities of the product, or beyond the documented configuration settings, procedures or instructions, are not supported by Cisco Systems. Examples of such customizations include, but are not limited to, the following: modifying web page templates, changing HTML or Javscript code, changing IIS running parameters or applying custom ASP pages or ISAPI filters, modifying SQL server configuration or authentication method, modifying Windows OS security through IPSec policies and NTFS ACL, and so on.

Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

Cisco Policy for Use of Third-Party Software and Security Updates

The Cisco Unified MeetingPlace Web Conferencing documentation describes the system, end user and other requirements for the use of the Cisco Unified MeetingPlace Web Conferencing software. Changes to these requirements or the introduction of certain third-party products may interfere with the operation of the Cisco Unified MeetingPlace Web Conferencing software, and may impact Cisco’s ability to provide support for the Cisco Unified MeetingPlace Web Conferencing product. Third-party firewall, spyware, and access protection software in particular are considered high risk regarding their ability to disrupt Cisco Unified MeetingPlace operations if not configured properly.

Terms for Single Sign On Software Integration

• Customer Premise Equipment (CPE) customers who implement SSO software integrations on their

Cisco Unified MeetingPlace web servers do so at their own risk and are responsible for understanding the technical implementations and feasibility of SSO integrations on their systems.

• By allowing SSO software integrations, we do not claim support for any SSO software packages or

vendors.

• SSO software integrations require proper configuration of Cisco Unified MeetingPlace Web

Conferencing systems through the Admin pages. If your SSO software integration requires a change in the Cisco Unified MeetingPlace Web Conferencing product source code, your SSO integration becomes an SSO customization, and we do not support customizations by either customers or any other parties.

1-2

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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

• CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain

a Service Request to implement SSO. This service is offered as a convenience and does not change the scope of the SSO integration: this service is an integration and configuration of the Cisco Unified MeetingPlace Web Conferencing product, not a customization of the product code.

• Customers must first implement SSO software integrations on test or lab servers and verify that the

integrated systems work, including Cisco Unified MeetingPlace Web Conferencing features and operations.

• Customers are responsible for ensuring stability of integrated Cisco Unified MeetingPlace Web

Conferencing-SSO systems, including communicating with SSO software vendors for the following reasons:

–

To obtain necessary fixes and support

–

To troubleshoot functional problems and technical problems, including crashes triggered by the SSO package

• SSO software often includes a web-server extension, called the IIS ISAPI extension or filter. Cisco

Unified MeetingPlace Web Conferencing installs and uses four IIS extensions. Any incompatibility between an SSO software extension and the Cisco Unified MeetingPlace Web Conferencing extensions can make IIS non-functional or unstable. Any crash of the SSO IIS extension can cause IIS to crash and can generate a full Cisco Unified MeetingPlace Web Conferencing outage, resulting in a full system restart, ending of in-progress meetings, and disconnecting of web-conferencing users. Any memory leak in the SSO package or module can make IIS or the whole server unstable, as well.

• Although SSO software integration is productized for the Cisco Unified MeetingPlace Web

Conferencing system, any changes in overall configuration, including Cisco Unified MeetingPlace Web Conferencing upgrades and SSO package upgrades, can potentially break integrated Cisco Unified MeetingPlace Web Conferencing-SSO systems.

Terms of Support for Single Sign On Software Integration

• Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing

servers have third-party SSO packages installed and configured with Cisco Unified MeetingPlace Web Conferencing when opening a service request for Cisco Unified MeetingPlace Web Conferencing, Cisco Unified MeetingPlace for Microsoft Outlook, or Cisco Unified MeetingPlace for Lotus Notes.

• Customers must be able to provide SSO integration details upon request. Inability to provide details

can result in Cisco TAC not being able to proceed with service requests.

• If a service request is about troubleshooting the SSO integration, Cisco TAC can review the logs and

identify if the problem is on the SSO side or the Cisco Unified MeetingPlace Web Conferencing side. If the problem is on the SSO side, information will be provided to customers, so they can further troubleshoot with their SSO vendors.

• If the service request is about troubleshooting a Cisco Unified MeetingPlace Web Conferencing

problem that does not seem to be connected to the SSO integration, Cisco TAC will proceed per the normal support process. If TAC discovers that the SSO integration plays a role in the problem, information will be provided to customers, so they can further troubleshoot with their SSO vendors.

• If Cisco TAC believes the problem is triggered by an SSO package, Cisco TAC can require

customers to disable the SSO package to troubleshoot further.

• Microsoft Debug Diagnostic tool, also called DebugDiag, may be required for troubleshooting IIS

crashes and memory leaks to determine if these problems are produced by the SSO package.

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1-3

Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

New Features and Enhancements

This section provides a list of all new features and enhancements available in Cisco Unified MeetingPlace Web Conferencing Release 5.3.

• New Features and Enhancements in Release 5.3(447), page 1-4

• New Features and Enhancements in Release 5.3(333), page 1-4

• New Features and Enhancements in Release 5.3(235), page 1-6

• New Features and Enhancements in Release 5.3(104), page 1-7

New Features and Enhancements in Release 5.3(447)

Feature Description

Mute all from the Web interface

Escalate meeting Allows meeting schedulers or users with advanced privileges to escalate a meeting in-progress from

Separately track meeting console usage.

Hide Participant list during lecture-style meetings

Full meeting console on Mac

Alarm on master service restart

Product name changes Names of Cisco MeetingPlace products are updated in this release to reflect the Cisco Unified

Allows meeting schedulers or users with advanced privileges to mute all meeting participants simultaneously through the Web. For more information, see the User Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

an internal web server to an external web server. Moving the meeting to an external web server allows users outside the firewall to join. For more information, see the User Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Allows you to configure the web server to track meeting console usage as distinct from general web-conferencing usage. For more information, see Chapter 2 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Allows you to configure the web server to hide the Participant list for guest users during lecture-style meetings. For more information, see Chapter 2 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

The full meeting console is now available on Mac systems. Specific client system requirements apply. For more information, see the User Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Generates a major system alarm whenever a Cisco Unified MeetingPlace Web Conferencing service fails. For more information, see the “About the Cisco MeetingPlace Web Conferencing Service” section in Chapter 2 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Communications brand. Cisco MeetingPlace Web Conferencing is now referred to as Cisco Unified MeetingPlace Web Conferencing.

New Features and Enhancements in Release 5.3(333)

Feature Description

New multiserver meeting scheduling interface

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1-4

This release features a single-page interface that users can use to schedule multiserver meetings.

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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

New Features and Enhancements

Feature Description

Automatic case-conversion for Windows integrated authentication

Cisco Unified MeetingPlace user profiles are case-sensitive. To ease synchronization between Cisco Unified MeetingPlace and third-party authentication software, this release automatically converts case from upper-case to lower-case and vice-versa for Windows integrated authentication. For more information about user authentication, see Chapter 5 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Schedule on behalf of Users with Attendant and higher permissions can now schedule meetings on behalf of other users

through the Cisco Unified MeetingPlace Web Conferencing scheduling interface.

Increased ability to customize the Web user

Enhanced customization pages allow you to more easily determine the Cisco Unified MeetingPlace Web Conferencing fields and descriptions that are visible to your end users.

interface

Increased online administrative

This release supports increased online administrative tools, such as the ability to create new user profiles, groups, meeting categories, and site routes.

functionality

Restricted meetings ID patterns

For enhanced security, this release supports the ability to configure meeting ID patterns that are restricted from use. For more information about this feature, see Chapter 2 in the Configuration

Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Updated Cisco Unified MeetingPlace Gateway SIM

Separate end-user and administrative Help pages

This release includes Cisco Unified MeetingPlace Gateway System Integrity Manager release

5.2.0.46. For more information about the Gateway SIM, see Chapter 2 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

This release features two separate Help systems: one for end users and one for system administrators. The system administrator Help is only available on Admin pages that require signing in by authorized users.

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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

New Features and Enhancements

New Features and Enhancements in Release 5.3(235)

Feature Description

Authentication configuration options

There are new authentication configuration options in the administrative page that provide the following benefits:

• Consolidate various previously supported and unsupported authentication methods under a

single, enhanced administrative page

• Support previously unsupported authentication methods, such as LDAP and specific

third-party authentication packages

• Simplify configuration by automating previously manual configuration steps

• Improve Single Sign On (SSO) integration with other authentication software by exposing

integration hooks in the administrative page

Caution Before you configure SSO, read the “Terms of Use” section on page 1-2 so that you

understand the terms for SSO software integration with Release 5.3(235) and the terms obtaining for TAC support for this feature.

Automated server-side log collection

Automatic install of SQL Server SP 4

Automatic meeting extension

Note The default authentication setting is the MeetingPlace directory with web form login

authentication. If your existing web server is configured to use another authentication method, such as NT authentication, LDAP, or Single Sign On through third-party software like SiteMinder, those settings are replaced by the default setting, and you must configure the desired authentication by using the new authentication configuration options in the administrative page.

Automated server-side log collection feature. For more information, see Chapter 8 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

SQL Server SP 4 is bundled with Release 5.3(235) and installs automatically on the Cisco MCS server if SQL Server is also installed under the local option on the server, where Cisco Unified MeetingPlace Web Conferencing is installed. For a non-Cisco MCS server or if you are using remote SQL Server, you must manually install SP4.

For more information, see the “About SQL Server Integration” section on page 2-1.

Regular meetings that are scheduled with at least one audio or one video port will not be automatically extended after meeting end times if there are fewer than two meeting participants who remain connected to the audio or video devices even if some web-conferencing participants are still connected to the meeting. The Cisco Unified MeetingPlace Audio Server system will end these meetings, and consequently, Cisco Unified MeetingPlace Web Conferencing will disconnect the remaining web participants.

Reservationless meetings, continuous meetings, and zero-port meetings, such as meetings scheduled with zero audio and zero video port that are web-only meetings, are not impacted by this change. In particular, web-only meetings will keep extending after their end times if two or more web-conferencing participants are still connected.

Cisco Unified MeetingPlace Web Conferencing has a 24-hour inactivity session limit for profiled user logins: if a profiled user connects to a web-conferencing meeting and leaves the browser open, the web connection terminates after 24 hours of inactivity. For guest users, the inactivity session limit is 45 minutes.

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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

New Features and Enhancements

Feature Description

Cisco Unified MeetingPlace for Cisco IP Phone

Cisco Unified MeetingPlace for Cisco IP Phone integration files are now bundled and installed automatically by the Cisco Unified MeetingPlace Web Conferencing installer. For more information, see Appendix B in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Note With this release, do not use the earlier release of Cisco Unified MeetingPlace for Cisco IP

Phone that is available on Cisco.com.

Localization release In addition to US English, this release supports French, German, Japanese, Portuguese (Brazil), and

Spanish (Latin America).

Server PC clock synchronization

Server PC clock synchronization feature that uses NTP. For more information, see Chapter 8 in the

Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

SQL password The SQL password is now encrypted at Release 5.3(235) installation.

Caution Before you upgrade, ensure that you obtain and write down the SQL password. Once you

upgrade, the SQL password is encrypted, so if you do not have it, you will need to reset the SQL password.

Client-side Sun JRE compatibility

Sun JRE 1.4.2_01 to 1.4.2_03 is excluded from the compatibility list for security reasons. The minimum requirement is JRE 1.4.2_04. However, we recommend that you install Sun JRE 1.4.2_08 or a later release on your client machine. For the Sun security defect, see the following URL:

http://secunia.com/advisories/15671.

Expiration of Cisco Unified MeetingPlace cookies

Cisco Unified MeetingPlace cookies now become invalid after a number of days because of a new system-wide control parameter: the Remember Me Expiration Interval (Days). The default expiration interval is 90 days. For more information, see Chapter 2 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

New Features and Enhancements in Release 5.3(104)

Feature Description

Cisco branding New branding and colors throughout the graphic user interface and accompanying

documentation.

Denial-of-service handling Three new administration settings ensure that an overloaded server remains available

and can continue to provide service to existing users and legitimate incoming users.

Enhanced installation The installer is in a self-contained software package that you can download and install

without Cisco involvement. This includes installing SQL Server as part of the install.

Enhanced slide caching In lecture-style meetings, enhanced slide caching downloads three slides subsequent to

the slide being shown, thus improving network load and restricting guest users from controlling the presentation.

Enhanced SSL administration An improved configuration allows you to configure your systems with Secure Sockets

Layer (SSL).

Enhanced upgrades Separates customizations from the main product; allowing you to maintain your

customizations despite web-conferencing software upgrades.

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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

New Features and Enhancements

Feature Description

Enhanced segmented meeting access configuration

Splits the “Display Meeting to Everyone” setting into two separate options: “Allow Internet Access”, and “Publicly Listed Meeting”, to ease segmented meeting access configurations.

Enhanced application-sharing Improves performance of the Application Sharing feature by removing the automatic

display of the host’s application in the host’s meeting console. Also provides hosts with audience latency feedback so that they know how quickly other users are receiving screen updates.

Macintosh application-sharing Extends the Application Sharing feature to Macintosh clients. Users on Macintosh

clients can now share their desktops, sections of their desktops, or selected applications during web conferences.

Presentation slides optimized for 1024 x 768 displays

Optimizes presentation slide display to 1024 x 768. A system option allows you to modify this setting if you have a significant number of 800 x 600 users.

Sun JRE support Provides support for Sun Java Runtime Environment (JRE) 1.4.2 and later releases.

Support for Cisco Unified MeetingPlace Video

Allows users to schedule video resources through the Web and to attend meetings through a video endpoint.

Integration

Updated meeting console Enhanced meeting console provides improved download time, a cleaner user interface

with maximized view space, and video-conferencing functionality (requires purchase of Cisco Unified MeetingPlace Video Integration).

Improved settings for configuring public meetings

Additional settings allow administrators and users to better configure when public meetings are made visible in the Find Meetings list.

Updated Reference Center The Cisco Unified MeetingPlace Reference Center is updated to include end-user

information about the Cisco Unified MeetingPlace Video Integration.

Ability to configure Single Sign On Allows you to configure Single Sign On by using Windows Integrated Authentication

so that users log in once and gain authenticated access to both the Windows domain and Cisco Unified MeetingPlace Web Conferencing.

Language support for strings customization tool

Provides a language selection drop-down menu so that system administrators can choose their working language when accessing the strings customization tool.

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Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3

This chapter describes how to complete a new installation of Cisco Unified MeetingPlace Web Conferencing Release 5.3. It does not describe upgrades. For information about upgrading, see

Chapter 5, “Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3.”

Topics in this section include:

• About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation, page 2-1

• Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3, page 2-4

• Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3, page 2-9

• Defining the Cisco Unified MeetingPlace Web Conferencing Server, page 2-12

• How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation, page 2-12

Note Before reviewing this chapter, make sure that you read the Release Notes for Cisco

Unified MeetingPlace Web Conferencing Release 5.3 for updated system requirements. New installations of Release 5.3 require a Cisco MCS.

About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation

Before you begin installing Cisco Unified MeetingPlace Web Conferencing, make sure that you understand the following concepts:

• About SQL Server Integration, page 2-1

• About SQL Server Installation Options, page 2-3

• About Sun Java Runtime Environment, page 2-4

About SQL Server Integration

Cisco Unified MeetingPlace Web Conferencing is closely integrated with Microsoft SQL Server. It uses Microsoft SQL Server for its databases: MPWEB and MPWEB-Slave-######.

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About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation

All new servers being deployed must be either Cisco MCS or, for MeetingPlace customers with a legacy system, Cisco MCS-equivalent servers.

Cisco Unified MeetingPlace Web Conferencing comes with a distributable version of SQL Server called MSDE 2000. Although MSDE 2000 and SQL Server 2000 are based on the same technology, MSDE 2000 does not scale as well as SQL Server 2000. Because of this by-design limitation, Cisco Unified MeetingPlace Web Conferencing customers running MSDE 2000 can encounter performance and scalability-related problems when their usage of Cisco Unified MeetingPlace Web Conferencing grows.

The following sections provide information about how to anticipate and diagnose performance and scalability limitations related to MSDE:

• MSDE Database Size, page 2-2

• MSDE Database Scalability, page 2-2

MSDE Database Size

MSDE limits the database size to 2 GB. If either the MPWEB or the MPWEB-Slave database reaches 2 GB, the Cisco Unified MeetingPlace Web Conferencing application can fail. Therefore, you must monitor the growth of the MPWEB databases and take one of the following actions before either database reaches 2 GB:

• Set a more aggressive value for the Purge meetings held before (Days) parameter. For more

information, see the “About the MeetingNotes Purge Parameter” section in Chapter 3 of the

Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

• Upgrade to a full version of SQL Server with a per processor license, as this does not have a database

size limitation.

Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3

MSDE Database Scalability

MSDE implements a concurrent workload throttle mechanism to limit scalability under heavy load. Currently, this mechanism activates when more than eight SQL queries execute concurrently. However, there is no direct mapping between the number of active web-conferencing users and the exceeding of this limit.

Rather, the exceeding of this limit depends on the following:

• Number of active users

• Features that are used at any given time and how these features interact with the database

• Current size of the database

• Power of the server (CPU, disks, and so on)

Although Microsoft does not give information about the specific algorithm that is used to implement this concurrent workload throttle mechanism, our tests show that the slowdown is based on the number of SQL queries that exceed the limit of eight queries. For example, if 10 concurrent queries execute, the slowdown is minimal. If 20 concurrent queries execute, the slowdown is more noticeable. If 40 or more concurrent queries execute, the slowdown can become so significant that users find Cisco Unified MeetingPlace Web Conferencing as unresponsive or non-functional.

About SQL Server Installation Options

To ease installation, Cisco Unified MeetingPlace Web Conferencing is bundled with both Microsoft SQL Server and Microsoft SQL Desktop Engine (MSDE). You can choose to install SQL Server on either the same machine as Cisco Unified MeetingPlace Web Conferencing or, for better performance, on a separate machine.

If you choose to install SQL Server on the same machine as Cisco Unified MeetingPlace Web Conferencing, choose Local as your SQL Server database location during your installation. If the installer fails to detect a version of SQL Server 2000 on your local system, it installs both SQL Server 2000 and the appropriate Service Pack for you automatically. No additional steps are required.

Note Check the Release Notes for your release of Cisco Unified MeetingPlace Web Conferencing for the

required Service Pack.

If you choose to install SQL Server on a separate machine, install both SQL Server 2000 and the appropriate Service Pack before installing Cisco Unified MeetingPlace Web Conferencing; then, on the MCS, install Cisco Unified MeetingPlace Web Conferencing. During installation, choose Existing remote as your SQL Server database location and enter the appropriate SQL access information.

For more information about what conditions must be met for Cisco Unified MeetingPlace Web Conferencing to automatically install either SQL Server or MSDE, see Table 2 -1.

Table 2-1 SQL Server Installation Requirements

If the following conditions are met... Cisco Unified MeetingPlace Web Conferencing will...

• You install Cisco Unified MeetingPlace Web Conferencing on

Install a full version of SQL Server 2000 a Cisco MCS server or a Cisco MCS equivalent server that accepts the installation of the Cisco MCS server OS image

• During installation, you specify the SQL Server location as

Local.

• The installer does not detect an existing installation of SQL

Server on the local server.

• You install Cisco Unified MeetingPlace Web Conferencing on

Install MSDE a non-Cisco MCS server.

• During installation, you specify the SQL Server installation

location as Local during the Cisco Unified MeetingPlace Web Conferencing installation.

• The installer does not detect an existing installation of SQL

Server on the local server.

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Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3

Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3

Table 2-1 SQL Server Installation Requirements (continued)

If the following conditions are met... Cisco Unified MeetingPlace Web Conferencing will...

• During installation, you specify the SQL Server installation

location as Remote.

Note This option requires that you install either full SQL or

MSDE on the remote server before you install Cisco Unified MeetingPlace Web Conferencing

• You specify the SQL Server installation location as Local, but

the Cisco Unified MeetingPlace Web Conferencing installer detects that SQL or MSDE is already installed on the local server.

• You install Cisco Unified MeetingPlace Web Conferencing on

a Cisco MCS server.

• You install a full version of SQL Server on the same Cisco MCS

server, or it already exists locally.

Not install SQL Server or MSDE

Install the SQL Server Service Pack

Note If the SQL Server Service Pack is not installed

automatically, download the appropriate Service Pack from the Microsoft website and do a manual install. See the Release Notes for your release of Cisco Unified MeetingPlace Web Conferencing for the required Service Pack version.

About Sun Java Runtime Environment

Cisco Unified MeetingPlace Web Conferencing requires Sun Java Runtime Environment (JRE) 1.4.2_05. If you currently have a release of Sun JRE installed on the machine where you are installing Cisco Unified MeetingPlace Web Conferencing, make sure that it is Release 1.4.2_05. Otherwise, the installer will stop and prompt you to uninstall the Sun JRE before attempting your Cisco Unified MeetingPlace Web Conferencing install again.

If you do not have a release of Sun JRE installed, the installer loads it for you automatically. No additional steps are required.

Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3

Before attempting to install Cisco Unified MeetingPlace Web Conferencing, read the Release Notes for Cisco Unified MeetingPlace Web Conferencing Release 5.3 for updated system requirements. When reviewing the system requirements, keep the following points in mind:

• If you are installing Cisco Unified MeetingPlace Web Conferencing in a segmented meeting access

configuration, that is, allowing external access, also see Chapter 3, “Installing Cisco

Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration.”

• If you are installing Cisco Unified MeetingPlace Web Conferencing in a load balancing

configuration, also see Chapter 4, “Installing Cisco Unified MeetingPlace Web Conferencing

Release 5.3 in a Load Balancing Configuration”.

2-4

After reviewing the release notes, complete the following preinstallation tasks:

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Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3

• Installing Cisco Unified MeetingPlace Audio Server Release 5.3, page 2-5

• (Optional) Installing SQL Server on a Remote Server, page 2-5

• Creating a Least Privileged SQL Account, page 2-5

• Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values, page 2-7

Installing Cisco Unified MeetingPlace Audio Server Release 5.3

You must install and configure the audio server software on a Cisco Unified MeetingPlace 8100 series server before you begin your Release 5.3 installation. For installation instructions, see the Installation

and Upgrade Guide for Cisco Unified MeetingPlace Audio Server Release 5.3.

Installing SQL Server on a Remote Server

Cisco Unified MeetingPlace Web Conferencing requires SQL Server. You can choose to install SQL Server (or MSDE) on either the same machine as Cisco Unified MeetingPlace Web Conferencing or on a separate machine. If you choose to install SQL Server on a separate machine, install both SQL Server 2000 and the appropriate Service Pack on a separate Windows machine before installing Cisco Unified MeetingPlace Web Conferencing. This can be a Cisco MCS or legacy non-Cisco MCS.

Note While we support Microsoft SQL Server Database Engine (MSDE), we strongly recommend that all

Cisco Unified MeetingPlace systems, particularly production systems, use a fully licensed SQL Server.

Creating a Least Privileged SQL Account

By default, Cisco Unified MeetingPlace Web Conferencing uses the SQL and MSDE built-in sa administrator account to connect to its database. Depending on your server hardware and the options that you choose during installation, Cisco Unified MeetingPlace Web Conferencing may install SQL or MSDE for you. For more information about SQL and MSDE installation, see the “About SQL Server

Integration” section on page 2-1.

During the SQL or MSDE installation, you will be asked to set a password for the sa account. Be sure to set a strong password, without spaces. Often, a strong password is sufficiently secure to protect your system from unauthorized access. However, if you do not want to use a SQL account that has full administration rights, you can create a least-privileged SQL account for use by Cisco Unified MeetingPlace Web Conferencing.

Caution If you choose to create a SQL account that is dedicated to Cisco Unified MeetingPlace Web

Conferencing use, ensure that it meets all the specified requirements in this procedure. Failure to do so can cause a database connection failure between Cisco Unified MeetingPlace Web Conferencing and the SQL Server and result in a total outage or broken features.

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Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3

Note If Cisco TAC determines that your SQL account does not meet the requirements specified in this guide,

you will be asked to reconfigure your SQL account and to delete any existing Cisco Unified MeetingPlace Web Conferencing database so that a new database can be created once the account problem is remedied.

The Cisco Unified MeetingPlace Web Conferencing installer does not verify the existence of the SQL account or the validity of its username-password combination. As such, you must verify that the SQL Server account that you plan to use exists and that it conforms to the required access rights before you install Cisco Unified MeetingPlace Web Conferencing. Therefore, to create a SQL account that you can use to access the Cisco Unified MeetingPlace database with authentication, complete the following procedures:

• Assigning Installation and Ongoing Rights, page 2-6

• Assigning Server and Database Roles, page 2-6

Assigning Installation and Ongoing Rights

During the installation of Cisco Unified MeetingPlace Web Conferencing, you are prompted to enter a SQL Server username and password. This SQL Server user must have the right to log in to the SQL Server instance that you specify during the installation. To assign and verify rights, complete the following procedure.

Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3

Procedure

Step 1 Assign the following additional rights to the SQL Server user:

• Create Database

• Create Table

• Create Default

Step 2 (Optional) After the installation is complete, remove the Create Database right from this SQL Server

user.

Step 3 Verify that the SQL Server user has the following rights for all tables in the MPWEB database:

• Select

• Insert

• Update

• Delete

Note This user must be able to alter the MPWEB database.

Step 4 Proceed to “Assigning Server and Database Roles” section on page 2-6.

Assigning Server and Database Roles

SQL Server provides some built-in roles that simplify the process of granting and denying rights.

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Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3

Restrictions

You cannot assign database roles until after the database is created. Therefore, wait until Cisco Unified MeetingPlace Web Conferencing completes installation before you assign roles.

Procedure

Step 1 To create a user with the proper rights for Cisco Unified MeetingPlace Web Conferencing, use the SQL

Server Enterprise Manager to create a user and assign the following server role:

• dbcreator

Step 2 Assign the following database roles for the MPWEB database:

• public

• db_datareader

• db_datawriter

• db_ddladmin

• db_owner

Troubleshooting Tips

If you receive the following error, change the owner of the MPWEB database by entering the following command: exec sp_changedbowner 'sa'. This launches a procedure that is stored in the MPWEB database.

Error 21776: [SQL-DMO] The name 'dbo' was not found in the Users collection. If the name is a qualified name, use [] to separate various parts of the name, and try again.

For more information about this error, see the Microsoft Knowledge Base Article 305711, BUG: DBO User Does Not Display in Enterprise Manager.

Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values

Gather and record the following information to prepare for your installation of Cisco Unified MeetingPlace Web Conferencing Release 5.3.

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