Cisco Communications Manager 8.6 User Manual

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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

Preface xi

Overview xi

Audience xi

Organization xi

Overview

Audience

Preface

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot

the phones on a Voice-over-IP (VoIP) network.

Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. See

Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified

The tasks described are administration-level tasks and are not intended for end users of the phones. Many of the tasks involve configuring network settings and affect the phone’s ability to function in the network.

Related Documentation, page xii for a list of related documentation.

IP Phones on the network.

Because of the close interaction between the Cisco Unified IP Phones and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified Communications Manager.

Organization

This manual is organized as follows:

Chapter Description

Chapter 1, An Overview of the Cisco Unified IP Phones

Chapter 2, Preparing to Install the Cisco Unified IP Phones on Your Network

Chapter 3, Setting Up the Cisco Unified IP Phones Describes how to properly and safely install and configure the Cisco

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Provides a conceptual overview and description of the Cisco Unified

Describes how the Cisco Unified IP Phones interact with other key IP telephony components, and provides an overview of the tasks required prior to installation.

Unified

IP Phones.

IP Phones on your network.

Preface

Chapter 4, Configuring Settings on the Cisco Unified IP Phones

Chapter 5, Configuring Features, Templates, Services, and Users

Chapter 6, Customizing the Cisco Unified IP Phones Explains how to customize phone ring sounds, background images,

Chapter 7, Monitoring the Cisco Unified IP Phones Remotely

Chapter 8, Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Chapter 9, Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone and the

Appendix A, Providing Information to Users Via a Website

Appendix B, Feature Support by Protocol for Cisco Unified IP Phone

Appendix C, Supporting International Users Provides information about setting up phones in non-English

Appendix D, Technical Specifications Provides technical specifications of the Cisco Unified IP Phones.

Appendix E, Basic Phone Administration Steps Provides procedures for basic administration tasks such as adding a

Describes how to configure network settings, verify status, and make global changes to the Cisco Unified

Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified

and the phone idle display at your site.

Describes the information that you can obtain from the phone’s web page to remotely monitor the operation of a phone and to assist with troubleshooting.

Explains how to view model information, status messages, network statistics, and firmware information from the Unified

Cisco Unified IP Phones Expansion Modules.

Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones.

Provides information about feature support for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with Cisco Unified Communications Manager Release.

environments.

user and phone to Cisco Unified Communications Manager and then associating the user to the phone.

Communications Manager.

IP Phones.

Cisco

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Document Conventions

This document uses the following conventions:

Table 1

Convention Description

boldface font Commands and keywords are in boldface.

italic font Arguments for which you supply values are in italics.

[ ] Elements in square brackets are optional.

{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by

string A nonquoted set of characters. Do not use quotation marks around the string

screen font Terminal sessions and information the system displays are in screen font.

boldface screen font Information you must enter is in boldface screen font.

italic screen font Arguments for which you supply values are in italic screen font.

^ The symbol ^ represents the key labeled Control—for example, the key

< > Nonprinting characters, such as passwords are in angle brackets.

vertical bars.

or the string will include the quotation marks.

combination ^D in a screen display means hold down the Control key while you press the D key.

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xiii

Preface

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the

publication.

Caution Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Warning

Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.

xiv

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CHAP T ER

An Overview of the Cisco Unified IP Phones

The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over an Internet Protocol (IP) network. The gigabit Ethernet Cisco Unified IP Phones 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony. The Cisco

Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services. The phone also supports features that include file authentication, device authentication, signaling encryption, and media encryption.

Cisco Unified IP Phones, like other network devices, must be configured and managed. These phones encode G.711a, G.711µ, G.722, G.729a, G.729ab, and iLBC codecs and decode G.711a, G.711u, G.722, G.729, G729a, G729b, G729ab and iLBC codecs. These phones also support uncompressed wideband (16bits, 16kHz) audio.

This chapter includes the following topics:

• Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE,

7941G, and 7941G-GE, page 1-2

• What Networking Protocols are Used?, page 1-5

• What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9

• Understanding Security Features for Cisco Unified IP Phones, page 1-11

• Reducing Power Consumption on the Phones, page 1-21

• Overview of Configuring and Installing Cisco Unified IP Phones, page 1-21

Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone

may cause interference. For more information, see the manufacturer’s documentation of the interfering device.

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1-1

Chapter 1 An Overview of the Cisco Unified IP Phones

101112131415

Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE

Figure 1-1 shows the main components of the Cisco Unified IP Phone 7962G.

Figure 1-2 shows the main components of the Cisco Unified IP Phone 7942G.

Figure 1-3 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE.

Figure 1-4 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE.

Figure 1-1 Cisco Unified IP Phone 7962G

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE

Figure 1-2 Cisco Unified IP Phone 7942G

101112131415

Figure 1-3 Cisco Unified IP Phone 7961G and 7961G-GE

187004

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1-3

Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE

Figure 1-4 Cisco Unified IP Phone 7941G and 7941G-GE

101112131415

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Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G.

Ta b l e 1-1 Features on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE

1 Programmable buttons Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

• Web-based services (for example, a Personal Address Book [PAB] button)

• Phone features (for example, a Privacy button)

The buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, steady—Privacy in use

Amber, flashing—Incoming call

Red steady—Remote line in use (shared line, BLF status, or active Mobile Connect

call)

2 Phone screen Shows phone features.

3 Footstand button Allows you to adjust the angle of the phone base.

4 Messages button Dials your voice-message service automatically (varies by service).

5 Directories button Opens/closes the Directories menu. Use the button to access call logs and directories.

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Chapter 1 An Overview of the Cisco Unified IP Phones

What Networking Protocols are Used?

6 Help button Activates the Help menu.

7 Settings button Opens/closes the Settings menu. Use the button to control phone screen contrast and ring

sounds.

8 Services button Opens/closes the Services menu.

9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume

(on-hook).

10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Mute button Toggles the Mute feature on or off. When Mute is on, the button is lit.

12 Headset button Toggles the headset on or off. When the headset is on, the button is lit.

13 Navigation button Allows you to scroll through menus and highlight items. When the phone is on-hook, displays

phone numbers from your Placed Calls log.

14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.

15 Softkey buttons Each activates a softkey option (displayed on your phone screen).

16 Handset light strip Indicates an incoming call or new voice message.

What Networking Protocols are Used?

Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. IP Phones support.

Ta b l e 1-2 Supported Networking Protocols on the Cisco Unified IP Phones

Networking Protocol Purpose Usage Notes

Bootstrap Protocol (BootP)

BootP enables a network device such as the Cisco Unified IP Phones to discover certain startup information, such as its IP address.

Table 1-2 provides an overview of the networking protocols that the Cisco Unified

If you use BootP to assign IP addresses to the Cisco Unified shows “Yes” in the network configuration settings on the phone.

IP Phones, the BOOTP Server option

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What Networking Protocols are Used?

Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued)

Networking Protocol Purpose Usage Notes

Cisco Discovery Protocol (CDP)

CDP is a device-discovery protocol that runs on all Cisco-manufactured equipment.

Using CDP, a device advertises its existence to other devices and receives

The Cisco Unified IP Phones use CDP to communicate information such as auxiliary VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch.

information about other devices in the network.

Cisco Peer-to-Peer Distribution Protocol (CPPDP)

CPPDP is a Cisco proprietary protocol used to form a peer-to-peer hierarchy of devices. CPPDP is also used to copy

CPPDP is used by the Peer Firmware Sharing feature.

firmware or other files from peer devices to neighboring devices.

Dynamic Host Configuration Protocol (DHCP)

DHCP dynamically allocates and assigns an IP address to network devices.

DHCP enables you to connect an IP Phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.

DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.

Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, see

Dynamic Host Configuration Protocol and Cisco TFTP in the Cisco Unified Communications

Manager System Guide.

Hypertext Transfer Protocol (HTTP)

HTTP is the standard way of transferring information and moving documents across the Internet and the web.

Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes.

Cisco Unified IP Phones do not support the use of IPv6 addresses in the URL. You cannot use a literal IPv6 address in the URL or a hostname that maps to an IPv6 address.

Hypertext Transfer Protocol Secure (HTTPS)

Hypertext Transfer Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encryption

Web applications with both HTTP and HTTPS support have two URLs configured. Cisco Unified IP Phones that support HTTPS choose the HTTPS URL out of the two URLs.

and secure identification of servers.

IEEE 802.1X The IEEE 802.1X standard defines a

client-server-based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly accessible ports.

Until the client is authenticated, 802.1X access control allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through the port to which

The Cisco Unified IP Phones implement the IEEE

802.1X standard by providing support for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5.

When 802.1X authentication is enabled on the phone, you should disable the PC port and voice VLAN. See

Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19 for additional

information.

the client is connected. After authentication is successful, normal traffic can pass through the port.

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What Networking Protocols are Used?

Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued)

Networking Protocol Purpose Usage Notes

Internet Protocol (IP) IP is a messaging protocol that addresses

and sends packets across the network.

To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.

IP addresses, subnets, and gateway identifications are automatically assigned if you are using the Cisco Unified

IP Phones with Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally. The Cisco Unified IP Phones support concurrent IPv4 and IPv6 addresses. Configure the IP addressing mode (IPv4 only, IPv6 only, and both IPv4 and IPv6) in Cisco Unified Communications Manager Administration. For more information, see

6 (IPv6) in the Cisco Unified Communications

Manager Features and Services Guide.

Link Layer Discovery Protocol (LLDP)

LLDP is a standardized network discovery protocol (similar to CDP) that some Cisco

The Cisco Unified IP Phones support LLDP on the PC port.

and third-party devices support.

Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED)

LLDP-MED is an extension of the LLDP standard developed for voice products.

The Cisco Unified IP Phones support LLDP-MED on the SW port to communicate information such as:

• Voice VLAN configuration

• Device discovery

Internet Protocol Version

Real-Time Transport Protocol (RTP)

Real-Time Control Protocol (RTCP)

Session Description Protocol (SDP)

RTP is a standard protocol for transporting real-time data, such as interactive voice and video, over data networks.

RTCP works in conjunction with RTP to provide Quality of Service (QoS) data (such as jitter, latency, and round trip delay) on RTP streams.

SDP is the portion of the SIP protocol that determines which parameters are available during a connection between two endpoints. Conferences are established by using only the SDP capabilities that are supported by all endpoints in the conference.

• Power management

• Inventory management

For more information about LLDP-MED support, see the LLDP-MED and Cisco Discovery Protocol white paper:

http://www.cisco.com/en/US/tech/tk652/tk701/tech nologies_white_paper0900aecd804cd46d.shtml

Cisco Unified IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways.

RTCP is disabled by default, but you can enable it on a per phone basis by using Cisco

Unified Communications Manager. For more information, see

Network Configuration Menu, page 4-34.

SDP capabilities, such as codec types, DTMF detection, and comfort noise, are normally configured on a global basis by Cisco Unified Communications Manager or Media Gateway in operation. Some SIP endpoints may allow these parameters to be configured on the endpoint itself.

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What Networking Protocols are Used?

Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued)

Networking Protocol Purpose Usage Notes

Session Initiation Protocol (SIP)

SIP is the Internet Engineering Task Force (IETF) standard for multimedia conferencing over IP. SIP is an ASCII-based application-layer control protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate calls between two or more endpoints.

Like other VoIP protocols, SIP is designed to address the functions of signaling and session management within a packet telephony network. Signaling allows call information to be carried across network boundaries. Session management provides the ability to control the attributes of an end-to-end call.

You can configure the Cisco Unified IP Phones to use either SIP or Skinny Client Control Protocol (SCCP). Cisco Unified IP Phones do not support the SIP protocol when the phones are operating in IPv6 address mode.

Skinny Client Control Protocol (SCCP)

Transmission Control Protocol (TCP)

SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones. SCCP is proprietary to Cisco.

TCP is a connection-oriented transport protocol.

Cisco Unified IP Phones use SCCP for call control. You can configure the Cisco Unified use either SCCP or Session Initiation Protocol (SIP).

Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services.

Transport Layer Security (TLS)

TLS is a standard protocol for securing and authenticating communications.

When security is implemented, Cisco Unified

IP Phones use the TLS protocol when securely registering with Cisco Unified

Communications Manager.

For more information, see Cisco Unified

Communications Manager Security Guide.

Trivial File Transfer Protocol (TFTP)

TFTP allows you to transfer files over the network.

On the Cisco Unified IP Phones, TFTP enables you to obtain a configuration file specific to the phone type.

TFTP requires a TFTP server in your network, which can be automatically identified from the DHCP server. If you want a phone to use a TFTP server other than the one specified by the DHCP server, you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone.

IP Phone to

User Datagram Protocol (UDP)

UDP is a connectionless messaging protocol for delivery of data packets.

IPv6 Support on Cisco Unified IP Phones

The Cisco Unified IP Phones uses the internet protocol to provide voice communication over the network. Because it uses a 32-bit address, Internet Protocol version 4 (IPv4) cannot meet the increased demands for unique IP addresses for all devices that can connect to the internet. Internet Protocol version

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For more information, see Cisco TFTP in the Cisco Unified Communications Manager System Guide.

Cisco Unified IP Phones transmit and receive RTP streams, which utilize UDP.

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6 (IPv6) is an updated version of the current Internet Protocol, IPv4. IPv6 uses a 128-bit address and provides end-to-end security capabilities, enhanced Quality of Service (QoS), and increased number of available IP addresses.

The Cisco Unified IP Phones support IPv4 only addressing mode, IPv6 only addressing mode, as well as an IPv4/IPv6 dual stack addressing mode. In IPv4, you can enter each octet of the IP address on the phone in dotted decimal notation; for example, 192.240.22.5. In IPv6, you can enter each octet of the IP address in hexadecimal notation with each octet separated by a colon; for example, 2005:db8:0:1:ef8:9876:ba72:dc9a. The phone truncates and removes leading zeros when it displays the IPv6 address.

Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all calls on the phone to which they are accustomed. Cisco Unified IP Phones with the Skinny Call Control Protocol (SCCP) support IPv6. Cisco Unified IP Phones with SIP do not support IPv6.

Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This affects all IP Phone Service URLs, including services, directories, messages, help, and any restricted web services that require the phone to use the HTTP protocol to validate the credentials with the Authentication URL. If you configure Cisco Unified IP Phone services for Cisco IP Phones, you must configure the phone and the servers that support the phone service with IPv4 addresses.

If you configure IPv6 Only as the IP Addressing Mode for phones that are running SIP, the Cisco TFTP service overrides the IP Addressing Mode configuration and uses IPv4 Only in the configuration file.

What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

For more information on deploying IPv6 in your Cisco Unified Communications network, see Internet

Protocol Version 6 (IPv6) in Cisco Unified Communications Manager Features and Services Guide and

Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager.

Related Topics

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Understanding the Phone Startup Process, page 2-7

• Network Configuration Menu, page 4-5

What Features are Supported on the Cisco Unified

Phone 7962G and 7942G?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phones include features that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

• Feature Overview, page 1-10

• Configuring Telephony Features, page 1-10

• Configuring Network Parameters Using the Cisco Unified IP Phones, page 1-11

• Providing Users with Feature Information, page 1-11

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What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forward, call transfer, redial, speed dial, conference call, and voice message system access. Cisco provide a variety of other features. For an overview of the telephony features that the Cisco

Unified IP Phones support and for tips on configuring them, see Telephony Features Available for

the Cisco Unified IP Phone, page 5-1.

With other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco

Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for coworker contact information directly from their IP Phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see

Setting Up Services, page 5-28.

Finally, because the Cisco Unified IP Phones are network devices, you can obtain detailed status information from it directly. This information can assist you with troubleshooting many problems users might encounter when using their Cisco Unified IP Phones. See

Statistics on the Cisco Unified IP Phones for more information.

Unified IP Phones, see Configuring Settings on the Cisco Unified IP Phones.

Chapter 1 An Overview of the Cisco Unified IP Phones

Unified IP Phones also

Unified IP Phones with the corporate

Configuring Corporate Directories, page 5-24 and

Viewing Model Information, Status, and

Related Topics

• Configuring Settings on the Cisco Unified IP Phones, page 4-1

• Configuring Features, Templates, Services, and Users, page 5-1

• Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phones from Cisco Unified Communications Manager Administration. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See

page 5-1 and the Cisco Unified Communications Manager documentation for additional information.

For more information about Cisco Unified Communications Manager Administration, see Cisco

Unified Communications Manager documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Telephony Features Available for the Cisco Unified IP Phone,

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Understanding Security Features for Cisco Unified IP Phones

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Configuring Network Parameters Using the Cisco Unified IP Phones

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Configuring

Settings on the Cisco Unified IP Phones and Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones.

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco visit the Cisco

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Unified IP Phone web site:

Unified IP Phone documentation. Make sure to

From this site, you can view various user guides.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features—including those specific to your company or network—and of how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to provide, see

Appendix A, Providing Information to Users Via a Website.

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco call signaling and media stream tampering.

To alleviate these threats, the Cisco IP telephony network establishes and maintains authenticated and encrypted communication streams between a phone and the server, digitally signs files before they are transferred to a phone, and encrypts media streams and call signaling between Cisco

The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, see Cisco Unified Communications Manager Security Guide.

If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file contains sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption. For detailed information, see

Configuration Files in Cisco Unified Communications Manager Security Guide.

Table 1-3 shows where you can find additional information about security in this and other documents.

Unified Communications Manager server, prevents data tampering, and prevents

Unified IP Phones.

Configuring Encrypted Phone

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Understanding Security Features for Cisco Unified IP Phones

Chapter 1 An Overview of the Cisco Unified IP Phones

Ta b l e 1-3 Cisco Unified IP Phones and Cisco Unified Communications Manager Security

To p i c s



Topic Reference

Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Manager and Cisco Unified

Communications

IP Phones

Security features supported on the Cisco Unified IP Phones

See Troubleshooting Guide for Cisco Unified

Communications Manager

See Overview of Supported Security Features,

page 1-13

Restrictions regarding security features See Security Restrictions, page 1-21

Viewing a security profile name See Understanding Security Profiles, page 1-15

Identifying phone calls for which security is implemented

See Identifying Authenticated, Encrypted, and

Protected Phone Calls, page 1-15

TLS connection See these sections:

• What Networking Protocols are Used?, page 1-5

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

Security and the phone startup process See Understanding the Phone Startup Process,

page 2-7

Security and phone configuration files See Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

Changing the TFTP Server 1 or TFTP Server 2 option on the phone when security is

See Table 4-2, in Network Configuration Menu,

page 4-5

implemented.

Understanding security icons in the Unified

See Unified CM Configuration Menu, page 4-19 CM1 through Unified CM5 options in the Device Configuration Menu on the phone

Items on the Security Configuration menu that

See Security Configuration Menu, page 4-32 you access from the Device Configuration menu on the phone

Items on the Security Configuration menu that

See Security Configuration Menu, page 4-39 you access from the Settings menu on the phone

Unlocking the CTL and ITL files See Unlocking the CTL and ITL Files section on

page 4-41

Disabling access to a phone’s web pages See Disabling and Enabling Web Page Access,

page 7-3

Deleting the CTL file from the phone See Resetting or Restoring the Cisco

Unified IP Phones, page 9-13

Resetting or restoring the phone See Resetting or Restoring the Cisco

Unified IP Phones, page 9-13

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Table 1-3 Cisco Unified IP Phones and Cisco Unified Communications Manager Security

Topics (continued)

Topic Reference

Cisco Extension Mobility HTTPS support See What Networking Protocols are Used?, page 1-5

802.1X Authentication for Cisco Unified IP Phones

Overview of Supported Security Features

Table 1-4 provides an overview of the security features that the Cisco Unified IP Phones support. For

more information about these features and about Cisco Unified Communications Manager and Cisco

Unified IP Phone security, see Cisco Unified Communications Manager Security Guide.

For information about current security settings on a phone, choose Settings > Security Configuration and choose Settings > Device Configuration > Security Configuration. For more information, see

Security Configuration Menu, page 4-32.



See these sections:

• Supporting 802.1X Authentication on Cisco

Unified IP Phones, page 1-19

• Security Configuration Menu, page 4-32

• Status Menu, page 8-2

• Troubleshooting Cisco Unified IP Phone

Security, page 9-9

Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For

more information about the CTL, see

Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Ta b l e 1-4 Overview of Security Features

Feature Description

Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware image

before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image.

Customer-site certificate installation

Each Cisco Unified IP Phone requires a unique certificate for device authentication. Phones include a manufacturing installed certificate (MIC), but for additional security, you can specify in Cisco Unified

Communications Manager Administration that a certificate be installed by using the Certificate Authority Proxy Function (CAPF). Alternatively, you can install a Locally Significant Certificate (LSC) from the Security Configuration menu on the phone. See

Configuring Security on the Cisco Unified IP Phones, page 3-15 for more

information.

Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each

entity accepts the certificate of the other entity. Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur, and if necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco Unified Communications Manager will not register phones unless they can be authenticated by the Cisco Unified

Communications Manager.

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Understanding Security Features for Cisco Unified IP Phones

Table 1-4 Overview of Security Features (continued)

Feature Description

File authentication Validates digitally signed files that the phone downloads. The phone validates the signature to

make sure that file tampering did not occur after file creation. Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing.

Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during

transmission.

Manufacturing installed certificate

Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is used for device authentication. The MIC is a permanent, unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone.

Secure SRST reference After you configure an SRST reference for security and then reset the dependent devices in

Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses a TLS connection to interact with the SRST-enabled router.

Media encryption Uses SRTP to ensure that the media streams between supported devices proves secure and that

only the intended device receives and reads the data. Includes creating a media master key pair for the devices, delivering the keys to the devices, and securing the delivery of the keys while the keys are in transport.

Signaling encryption Ensures that all SCCP and SIP signaling messages that are sent between the device and the

Cisco Unified Communications Manager server are encrypted.

CAPF (Certificate Authority Proxy Function)

Implements parts of the certificate generation procedure that are too processing-intensive for the phone, and interacts with the phone for key generation and certificate installation. The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally.

Security profiles Defines whether the phone is nonsecure, authenticated, encrypted, or protected. See

Understanding Security Profiles, page 1-15 for more information.

Encrypted configuration

Lets you ensure the privacy of phone configuration files.

files

Optional disabling of the web server functionality for

You can prevent access to a phone’s web page, which displays a variety of operational statistics for the phone.

a phone

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Table 1-4 Overview of Security Features (continued)

Feature Description

Phone hardening Additional security options, which you control from Cisco Unified Communications Manager

Administration:

• Disabling PC port

• Disabling Gratuitous ARP (GARP)

• Disabling PC Voice VLAN access

• Disabling access to the Setting menus, or providing restricted access that allows access to

the User Preferences menu and saving volume changes only

• Disabling access to web pages for a phone

Note You can view current settings for the PC Port Disabled, GARP Enabled, and Voice

VLAN enabled options by looking at the phone’s Security Configuration menu. For more information, see

Device Configuration Menu, page 4-18.

802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See

Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19 for

more information.

Related Topics

• Understanding Security Profiles, page 1-15

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

• Security Restrictions, page 1-21

• Device Configuration Menu, page 4-18

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, see Cisco Unified Communications Manager Security Guide.

To view the phone security mode, look at the Security Mode setting in the Security Configuration menu. For more information, see

Related Topics

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

• Security Restrictions, page 1-21

• Device Configuration Menu, page 4-18

Security Configuration Menu, page 4-32.

Identifying Authenticated, Encrypted, and Protected Phone Calls

When security is implemented for a phone, you can identify authenticated or encrypted phone calls by icons on the screen on the phone. You can also determine if the connected phone is secure and protected if a security tone plays at the beginning of the call.

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Understanding Security Features for Cisco Unified IP Phones

In an authenticated call, all devices participating in the establishment of the call are trusted devices, and authenticated by Cisco

Unified Communications Manager. When an in-progress call is authenticated,

the call progress icon to the right of the call duration timer in the phone LCD screen changes to this icon:

In an encrypted call, all devices participating in the establishment of the call are trusted devices, and authenticated by Cisco

Unified Communications Manager. In addition, call signaling and media streams are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the call. When an in-progress call is being encrypted, the call progress icon to the right of the call duration timer in the phone LCD screen changes to this icon:

Note If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though

it is encrypted within the IP network and has a lock icon associated with it.

In a protected call, a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio and video (if video is involved). If your call is connected to a non-protected phone, the security tone does not play.

Chapter 1 An Overview of the Cisco Unified IP Phones

Note Protected calling is supported for connections between two phones only. Some features, such as

conference calls, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

Related Topic

• Understanding Security Profiles, page 1-15

• Understanding Security Features for Cisco Unified IP Phones, page 1-11

• Security Restrictions, page 1-21

Establishing and Identifying Secure Conference Calls

You can initiate a secure conference call and monitor the security level of participants. A secure conference call is established using this process:

1. A user initiates the conference from a secure phone (encrypted or authenticated security mode).

2. Cisco Unified Communications Manager assigns a secure conference bridge to the call.

3. As participants are added, Cisco Unified Communications Manager verifies the security mode of

each phone (encrypted or authenticated) and maintains the secure level for the conference.

4. The phone displays the security level of the conference call. A secure conference displays

(encrypted) or ( authenticated) icon to the right of “Conference” on the phone screen. If icon

displays, the conference is not secure.

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Note There are interactions, restrictions, and limitations that affect the security level of the conference call

depending on the security mode of the participants' phones and the availability of secure conference bridges. See Tabl e 1-5 and Tab l e 1-6 for information about these interactions.

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Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls cannot be protected.

A protected call is established using this process:

1. A user initiates the call from a protected phone (protected security mode).

2. The phone displays the icon (encrypted) on the phone screen. This icon indicates that the phone

is configured for secure (encrypted) calls, but this does not mean that the other connected phone is also protected.

3. A security tone plays if the call is connected to another protected phone, indicating that both ends

of the conversation are encrypted and protected. If the call is connected to a non-protected phone, then the secure tone does not play.

Note Protected calling is supported for conversations between two phones. Some features, such as conference

calls, shared lines, Cisco Extension Mobility, and Join Across Lines, are not available when protected calling is configured.

Understanding Security Features for Cisco Unified IP Phones

Call Security Interactions and Restrictions

Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and security in the system. security levels when using Barge.

Ta b l e 1-5 Call Security Interactions When Using Barge

Initiator’s Phone Security Level

Feature Used Call Security Level Results of Action

Non-secure Barge Encrypted call Call barged and identified as non-secure call

Secure (encrypted) Barge Authenticated call Call barged and identified as authenticated call

Secure

Barge Encrypted call Call barged and identified as authenticated call

(authenticated)

Non-secure Barge Authenticated call Call barged and identified as non-secure call

Table 1-6 provides information about changes to conference security levels depending on the initiator’s

phone security level, the security levels of participants, and the availability of secure conference bridges.

Table 1-5 provides information about changes to call

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Ta b l e 1-6 Security Restrictions with Conference Calls

Initiator’s Phone Security Level

Feature Used Security Level of Participants Results of Action

Non-secure Conference Encrypted or authenticated Non-secure conference bridge

Non-secure conference

Secure (encrypted or authenticated)

Conference At least one member is

non-secure

Secure conference bridge

Non-secure conference

Secure (encrypted) Conference All participants are encrypted Secure conference bridge

Secure encrypted level conference

Secure (authenticated)

Conference All participants are encrypted or

authenticated

Secure conference bridge

Secure authenticated level conference

Non-secure Conference Encrypted or authenticated Only secure conference bridge is available and used

Non-secure conference

Secure (encrypted or authenticated)

Conference Encrypted or authenticated For Cisco Unified IP Phones 7962G and 7942G:

• Only non-secure conference bridge is available

and used

• Non-secure conference

For Cisco Unified IP Phones 7961G and 7941G:

• Conference remains secure

• When one participant tries to Hold the call with

MOH, the MOH does not play.

Secure (encrypted or authenticated)

Conference For Cisco Unified IP Phones

7962G and 7942G:

• Encrypted or secure

For Cisco Unified IP Phones 7961G and 7941G:

• Member puts call on Hold

with MOH

For Cisco Unified IP Phones 7962G and 7942G:

• Conference remains secure. When one

participant tries to hold the call with MOH, the MOH does not play.

For Cisco Unified IP Phones 7961G and 7941G:

• No music on hold is played

• Conference remains secure.

Secure (encrypted) Join Encrypted or authenticated Secure conference bridge

Conference remains secure (encrypted or authenticated)

Non-secure cBarge All participants are encrypted Secure conference bridge

Conference changes to non-secure

Non-secure MeetMe Minimum security level is

encrypted

Initiator receives message “Does not meet Security Level” and the call is rejected.

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Understanding Security Features for Cisco Unified IP Phones

Table 1-6 Security Restrictions with Conference Calls (continued)

Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action

Secure (encrypted) MeetMe Minimum security level is

authenticated

Secure (encrypted) MeetMe Minimum security level is

non-secure

Secure conference bridge

Conference accepts encrypted and authenticated calls

Only secure conference bridge available and used

Conference accepts all calls

Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

• Overview, page 1-19

• Required Network Components, page 1-19

• Best Practices—Requirements and Recommendations, page 1-20

Overview

Cisco Unified IP Phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol (CDP) to identify each other and determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism. With this mechanism, a PC locally attached to the Cisco Unified IP Phone may pass EAPOL messages to the 802.1X authenticator in the LAN switch. This prevents the Cisco Unified IP Phone from having to act as the authenticator, yet allows the LAN switch to authenticate a data end point prior to accessing the network.

In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy EAPOL-Logoff mechanism. In the event that the locally attached PC disconnects from the Cisco Unified IP Phone, the LAN switch does see the physical link fail, because the link between the LAN switch and the Cisco Unified IP Phone is maintained. To avoid compromising network integrity, the IP Phone sends an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC.

The Cisco Unified IP Phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of Cisco Unified IP Phones to the LAN switch ports. The phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and EAP-MD5 options for network authentication.

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

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• Cisco Unified IP Phones—The phone acts as the 802.1X supplicant, which initiates the request to

access the network.

• Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The

authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone.

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Understanding Security Features for Cisco Unified IP Phones

• Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act

as the authenticator and pass the messages between the phone and the authentication server. When the exchange completes, the switch grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations

• Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco

Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. See

• Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus

recommends that only a single device should authenticate to a specific switch port. However, some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch configuration determines whether you can connect a PC to the phone’s PC port.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, see the Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home. html

802.1X Authentication and Status, page 4-44 for more information.

Chapter 1 An Overview of the Cisco Unified IP Phones

–

Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See

Security Configuration Menu, page 4-32 for more information. If you do not disable this port and

subsequently attempt to attach a PC to it, the switch will deny network access to both the phone and the PC.

• Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should

configure this setting based on the switch support.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can continue to use the voice VLAN.

–

Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN and consider assigning the port to the native VLAN. See

Security Configuration Menu,

page 4-32 for more information.

• Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the

phone, the previously configured MD5 shared secret is deleted. See

802.1X Authentication and

Status, page 4-44 for more information.

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Reducing Power Consumption on the Phones

Security Restrictions

A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a reorder (fast busy) tone plays on the phone on which the user initiated the barge.

If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco Manager classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.

A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security.

Reducing Power Consumption on the Phones

Unified Communications

The Cisco Unified IP Phones support Cisco EnergyWise (EW). EnergyWise is also known as Power Save Plus. When your network contains an EnergyWise controller, you can configure these phones to sleep (power down) and wake (power up) on a schedule to reduce your power consumption. The phone is powered with switch's Power over Ethernet (PoE) port instead of the power adapter.

You set up each phone to enable or disable the EnergyWise settings. You can also configure EnergyWise

parameters on the enterprise and common phone configuration. If EnergyWise is enabled, you configure a sleep and wake time, as well as other parameters. These parameters are sent to the phone as part of the phone configuration XML file.

The switch administrator can wake the phone up before the scheduled time. For more information on powering up the phones from the switch, see the switch documentation.

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP information and a checklist for setting up and configuring a complete Cisco IP telephony network, see

System Configuration Overview in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add Cisco Unified IP Phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network:

• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-21

• Installing Cisco Unified IP Phones, page 1-25

telephony service. For

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

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Overview of Configuring and Installing Cisco Unified IP Phones

• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see Adding Phones to the Cisco Unified Communications

Manager Database, page 2-8.

For general information about configuring phones in Cisco Unified Communications Manager, see

Cisco Unified IP Phones in Cisco Unified Communications Manager System Guide.

Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager Administrations

Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones in

Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the list.

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Ta b l e 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager

Task Purpose For More Information

1. Gather the following information about the phone:

See these sections:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location

information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified Communications Manager user to

associate with the phone

• Phone usage information that affects phone

button template, softkey template, phone features, IP Phone services, or phone applications

Provides list of configuration requirements for setting up phones.

Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates.

2. Customize phone button templates (if required).

Changes the number of line buttons, speed-dial buttons, Service URL buttons, or adds a Privacy button to meet user needs.

You must specify a service URL with an IPv4 address.

3. Add and configure the phone by completing the

required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

Adds the device with its default settings to the Cisco Unified Communications Manager database.

4. Add and configure directory numbers (lines) on the

phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

• See Cisco Unified Communications Manager System

Guide,

• See Telephony Features Available for the Cisco

Cisco Unified IP Phones.

Unified IP Phone, page 5-1.

See these sections:

• Cisco Communications Manager Administration

Guide,

• Modifying Phone Button Templates, page 5-25.

Phone Button Template Configuration.

See Cisco Communications Manager Administration Guide,

Cisco Unified IP Phone Configuration.

For information about Product Specific Configuration fields, see “?” Button Help in the Phone Configuration window.

See these sections:

• See Cisco Unified Communications Manager

Administration Guide,

Directory Number

Configuration.

• See Telephony Features Available for the Cisco

Unified IP Phone, page 5-1.

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1-23

Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager (continued)

Task Purpose For More Information

5. Customize softkey templates.

Adds, deletes, or changes order of softkey features that display on the user’s phone to meet feature usage

See Cisco Unified Communications Manager Administration Guide,

Softkey Template Configuration.

See Configuring Softkey Templates, page 5-27.

needs.

6. Configure speed-dial buttons and assign speed-dial

numbers (optional).

Adds speed-dial buttons and numbers.

Note Users can change speed-dial settings on their

See Cisco Unified Communications Manager Administration Guide,

Cisco Unified IP Phone Configuration chapter, Configuring Speed-Dial Buttons

section.

phones by using Cisco Unified CM User Options.

7. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Note Users can add or change services on their

phones by using the Cisco Unified CM User

See these sections:

• See Cisco Communications Manager

Administration Guide,

Cisco Unified IP Phone

Services Configuration.

• See Setting Up Services, page 5-28.

Options.

Note You must specify a service URL with an IPv4

address.

8. Assign services to phone buttons (optional).

Provides single button access to an IP Phone service or URL.

9. Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for example, User ID and last name.

Note Assign a password (for User Options web

pages) and PIN (for Extension Mobility and Personal Directory).

Adds user information to the global directory for Cisco Unified

Communications Manager.

See Cisco Unified Communications Manager Administration Guide,

Cisco Unified IP Phone Configuration.

See Cisco Unified Communications Manager Administration Guide,

End User Configuration.

See Adding Users to Cisco Unified Communications

Manager, page 5-28.

Note If your company uses a Lightweight Directory

Access Protocol (LDAP) directory to store information on users, you can install and configure Cisco your existing LDAP directory, see

Unified Communications to use

Configuring

Corporate Directories, page 5-24.

Note If you want to add both the phone and user to the

Cisco Unified Communications Manager database at the same time, see the

User/Phone

Add Configuration chapter in the Cisco Unified

Communications Manager Administration Guide.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager (continued)

Task Purpose For More Information

10. Add a user to a user group.

Assigns to users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and,

See Cisco Unified Communications Manager Administration Guide:

• End User Configuration.

• User Group Configuration.

therefore, the level of security) for system users.

11. Associate a user with a phone (optional).

Provides users with control over their phone such a

See Cisco Unified Communications Manager Administration Guide,

End User Configuration.

forwarding calls or adding speed-dial numbers or services.

Note Some phones, such as those in conference

rooms, do not have an associated user.

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You can install the phones at the desired location, or you can give the phone users the information they need to do perform the installation. The Cisco Installation Guide, which is available at phone handset, cables, and other accessories.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, see the Readme file for your phone, which is located at:



http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

After the phone is connected to the network, the phone startup process begins, and the phone registers with Cisco

Unified Communications Manager. To finish installing the phone, configure the network

settings on the phone depending on whether you enable or disable DHCP service.

If you use auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number.

Checklist for Installing the Cisco Unified IP Phones

Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phones. The

list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the list.

http://www.cisco.com, provides directions for connecting the

Unified IP Phone



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1-25

Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Ta b l e 1-8 Checklist for Installing the Cisco Unified IP Phones

Task Purpose For More Information

1. Choose the power source for the phone:

• Power over Ethernet (PoE)

• External power supply

See Providing Power to the Cisco Unified IP

Phones, page 2-3.

Determines how the phone receives power.

2. Assemble the phone, adjust phone placement, and connect the

network cable.

Locates and installs the phone in the network.

See Installing the Cisco Unified IP Phones,

page 3-6.

See Feature Key Capacity Increase for Cisco

Unified IP Phones, page 3-10.

3. Add a Cisco Unified IP Phone Expansion Module:

Adds the device with its default settings to the Cisco Unified

See Attaching a Cisco Unified IP Phone

Expansion Module, page 3-9.

Communications Manager database.

Extends functionality of a Cisco Unified IP Phone 7962G by adding 14 (7914) or 24 (7915 and 7916) line appearances or speed-dial numbers.

Extends functionality of a Cisco Unified IP Phones 7961G and 7961G-GE by adding 14 (7914) line appearances or speed-dial numbers.

Note Cisco Unified IP Phone Expansion Module 7914 is not

supported on the Cisco Unified IP Phones 7942G, 7941G, and 7941G-GE.

Note Cisco Unified IP Phone Expansion Modules 7915 and

7916 are not supported on the Cisco Unified IP Phones 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE.

Note Up to 54 keys can be configured for Cisco Unified IP

Phones 7962G.

4. Monitor the phone startup process.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

Verifies that phone is configured properly.

See Verifying the Phone Startup Process,

page 3-14.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

5. If you are configuring the network settings on the phone for an

IPv4 network, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

See Configuring Startup Network Settings,

page 3-15.

See Network Configuration Menu, page 4-5. Using DHCP—To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration> IPv4 Configuration and configure the following:

• To enable DHCP, set DHCP Enabled to Yes . DHCP is

enabled by default.

• To use an alternate TFTP server, set Alternate TFTP Server

to Yes , and enter the IP address for the TFTP Server.

Note Consult with the network administrator to determine

whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Settings > Network Configuration> IPv4 Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes , and enter the IP address

for TFTP Server 1.

You must also enter the domain name where the phone resides by Choosing Settings > Network Configuration.

The Cisco Unified IP Phones support having both IPv4 and an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

6. If you are configuring the network settings on the phone for an

IPv6 network, you can set up an IP address for the phone by either using DHCPv6 or by manually entering an IP address.

See Configuring Startup Network Settings,

page 3-15.

See Network Configuration Menu, page 4-5. Using DHCPv6—To enable DHCPv6 and allow the DHCPv6 server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration> IPv6 Configuration and configure the following:

• To enable DHCPv6, set DHCPv6 to Ye s. DHCPv6 is

enabled by default.

• To use an alternate TFTP server, set IPv6 Alternate TFTP

Server to Yes , and enter the IP address for IPv6 TFTP Server

Note Consult with the network administrator if you need to

assign an alternate TFTP server instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet mask and TFTP server locally on the phone, choose Settings > Network Configuration> IPv6 Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCPv6, set DHCPv6 to No.

b. Enter the static IP address for phone.

c. Enter the IPv6 prefix length.

d. Set IPv6 Alternate TFTP Server to Yes , and enter IP address

for IPv6 TFTP Server 1.

You must also enter the domain name where the phone resides by Choosing Settings > Network Configuration.

Note The Cisco Unified IP Phones support having both IPv4

and an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 devices only, IPv6 devices only, or to support both IPv4 and IPv6 devices concurrently.

7. Set up security on the phone.

Provides protection against data tampering threats and identity theft of phones.

8. Make calls with the Cisco Unified IP Phones.

Verifies that the phone and features work correctly.

9. Provide information to end users about how to use their phones

and how to configure their phone options.

See Configuring Security on the Cisco Unified

IP Phones, page 3-15.

See Cisco Unified IP Phone 7962G, 7942G,

7961G, 7961G-GE, 7941G, and 7941G-GE

User Guide.

See Appendix A, Providing Information to

Users Via a Website.

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Ensures that users have adequate information to successfully use their Cisco Unified

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IP Phones.

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CHAP T ER

Preparing to Install the Cisco Unified IP Phones on Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the Cisco Unified IP Phones depend upon and interact with several other key Cisco

Unified IP Telephony components, including Cisco Unified Communications Manager.

This chapter focuses on the interactions between the Cisco Unified IP Phones and Cisco Unified Communications Manager, DNS, DHCP, and TFTP servers, and switches. It also describes options for powering phones.

For related information about voice and IP communications, see:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phones and other key components of the Voice over IP (VoIP) network. It includes the following topics:

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Providing Power to the Cisco Unified IP Phones, page 2-3

• Understanding Phone Configuration Files, page 2-5

• Understanding the Phone Startup Process, page 2-7

• Adding Phones to the Cisco Unified Communications Manager Database, page 2-8

• Using Cisco Unified IP Phones with Different Protocols, page 2-12

• Determining the MAC Address for a Cisco Unified IP Phones, page 2-13

Understanding Interactions with Other Cisco Unified IP Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must connect to a networking

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device, such as a Cisco Catalyst switch. You must also register the Cisco Unified

This section includes the following topics:

• Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications

• Understanding How the Cisco Unified IP Phones Interact with the VLAN, page 2-2

Communications Manager system before sending and receiving calls.

Manager, page 2-2

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

Unified IP Phones with a Cisco

2-1

Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco

Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco Manager manages the components of the IP telephony system—the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning. Cisco Communications Manager also provides:

• Firmware for phones

• Authentication and encryption (if configured for the telephony system)

• Configuration, certificate trust list (CTL), and Identity Trust List (ITL) files via the TFTP service

• Phone registration

• Call preservation, so that a media session continues if signaling is lost between the primary

Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, refer to Cisco Unified

Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security Guide.

For an overview of security functionality for the Cisco Unified IP Phones, see Understanding Security

Features for Cisco Unified IP Phones, page 1-11.

Communications Manager Administration Guide, Cisco

Unified Communications

Unified

Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Related Topic

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Communications Manager:

Understanding How the Cisco Unified IP Phones Interact with the VLAN

The Cisco Unified IP Phones have an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same port.

• Data traffic present on the VLAN supporting phones might reduce the quality of VoIP traffic.

• Network security may need to isolate the VLAN voice traffic from the VLAN data traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying:

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Providing Power to the Cisco Unified IP Phones

• Voice traffic to and from the phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example)

• Data traffic to and from the PC connected to the switch through the access port of the phone (native

VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

• Understanding the Phone Startup Process, page 2-7

• Network Configuration Menu, page 4-5

Providing Power to the Cisco Unified IP Phones

The Cisco Unified IP Phones can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

Note When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.

The following sections provide more information about powering a phone:

• Power Guidelines, page 2-4

• Power Outage, page 2-4

• Obtaining Additional Information about Power, page 2-5

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Providing Power to the Cisco Unified IP Phones

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phones.

Ta b l e 2-1 Guidelines for Powering the Cisco Unified IP Phones

Power Type Guidelines

External power—Provided through the CP-PWR-CUBE-3 external power supply.

External power—Provided through the Cisco Unified IP Phone Power Injector.

PoE power—Provided by a switch through the Ethernet cable attached to the phone.

• The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the

CP-PWR-CUBE-3 power supply.

• The Cisco Unified IP Phones 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3

external power supply only.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Functioning as a midspan device, the injector delivers inline power to the attached phone. The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone, and supports a maximum cable length of 100m between the unpowered switch and the IP Phone.

• The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G support Cisco inline

PoE, but the Cisco Unified IP Phones 7961G-GE, and 7941G-GE do not.

• The Cisco Unified IP Phones 7962G and 7942G support IEEE 802.3af Class 2 power

on signal pairs and spare pairs. The Cisco Unified IP Phones 7961G-GE, and 7941G-GE are not compatible with Cisco switches that are not IEEE compliant.

Power Outage

• To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

• Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating system version information.

Telephone emergency service access depends on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Tab le 2-2. These documents provide information about the following topics:

• Cisco switches that work with the Cisco Unified IP Phones

• The Cisco IOS releases that support bidirectional power negotiation

• Other requirements and restrictions regarding power

Ta b l e 2-2 Related Documentation for Power

Document Topics URL

Cisco Unified IP Phones Power Injector

PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/net

Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_prod

Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html

Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_

http://www.cisco.com/en/US/products/ps6951/index.html

working_solutions_package.html

ucts_support_series_home.html

cisco_ios_software_category_home.html

Understanding Phone Configuration Files

Phone configuration files are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the phone’s configuration file.

Configuration files also contain information about which image load the phone should be running. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to request the required load files. These load files are digitally signed to ensure the authenticity of the files’ source.

In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco a TLS connection to Cisco connection. For SIP phones, a TLS connection requires that the transport protocol in the phone configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in Cisco Unified Communications Manager Administration.

Note If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone

has not received a CTL or ITL file, the phone tries four times to obtain the file so it can register securely.

Note Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to

Cisco Unified Communications Manager for secure signaling even without the CTL file.

Communications Manager. In general, any time you make a change in Cisco Unified

Unified Communications Manager, the phone establishes

Unified Communications Manager. Otherwise, the phone establishes a TCP

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2-5

Understanding Phone Configuration Files

Configuration Files in Cisco Unified Communications Manager Security Guide. A phone requests a

configuration file whenever it resets and registers with Cisco Unified Communications Manager.

A phone accesses a default configuration file named XmlDefault.cnf.xml only when the phone has not received a valid Trust List file containing a certificate assigned to the Cisco Unified Communications Manager and TFTP.

If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager. The phone continually displays the Configuring IP message until you either enable auto-registration or add the phone to the Cisco Unified Communications Manager database.

If the phone has registered before, the phone accesses the configuration file named SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.

The TFTP server generates these SIP configuration files:

• SIP IP Phone:

–

For unsigned and unencrypted files—SEP<mac>.cnf.xml

–

For signed files—SEP<mac>.cnf.xml.sgn

Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Configuring Encrypted Phone

–

For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn

• Dial Plan—<dialplan>.xml

• Softkey Template—<softkey_template>.xml

The filenames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco

Unified Communications Manager Administration. The MAC address uniquely identifies the phone. For more information, see Cisco Unified Communications Manager Administration Guide.

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Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phones go through a standard startup process, described in may occur on your Cisco Unified IP Phone.

Ta b l e 2-3 Cisco Unified IP Phone Startup Process

Task Purpose Related Topics

1. Obtaining Power from the Switch

If a phone is not using external power, the switch provides in-line power through the Ethernet cable attached to the phone.

2. Loading the Stored Phone Image

The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.

3. Configuring VLAN

If the Cisco Unified IP Phone is connected to a Cisco

Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.

4. Obtaining an IP Address

If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If your network does not use DHCP, you must assign static IP addresses to each phone locally.

5. Accessing a TFTP Server

In addition to assigning an IP address, the DHCP server directs the Cisco

Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

Note You can also assign an alternative TFTP

server to use instead of the one assigned by DHCP.

6. Requesting the CTL file

The TFTP server stores the certificate trust list (CTL) file. This file contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager.

Table 2-3. Depending on your specific network configuration, not all of these steps

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8.

• Resolving Startup Problems, page 9-1.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

Refer to Cisco Unified Communications Manager Security Guide,

Understanding the Phone Startup Process

Configuring the Cisco CTL Client.

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Adding Phones to the Cisco Unified Communications Manager Database

Table 2-3 Cisco Unified IP Phone Startup Process (continued)

Task Purpose Related Topics

7. Requesting the ITL file.

The phone requests the ITL file after it requests the CTL file. The ITL file contains the certificates of the entities that the phone can trust. The certificates are used for authenticating a secure connection with the servers or authenticating a digital signature signed by the servers.

8. Requesting the Configuration File

The TFTP server has configuration files, which define parameters for connecting to Cisco Unified information for the phone.

9. Contacting Cisco Unified Communications Manager

The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID. After obtaining the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list. When security is implemented, if the security profile of the phone is configured for secure signaling (encrypted or authenticated), and the Cisco Unified Communications Manager is set to secure mode, the phone makes a TLS connection. Otherwise, it makes a nonsecure TCP connection.

Communications Manager and other

Refer to Cisco Unified Communications Manager Security Guide,

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8.

• Resolving Startup Problems, page 9-1.

Security by Default.

If the phone was manually added to the database, Cisco Unified Communications Manager identifies the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco Unified Communications Manager, the phone attempts to auto-register itself in the Cisco Unified Communications Manager database.

Note Auto-registration is disabled when you

configure the CTL client. In this case, the phone must be manually added to the Cisco Unified Communications Manager database.

Adding Phones to the Cisco Unified Communications Manager Database

Before installing the Cisco Unified IP Phones, you must choose a method for adding phones to the Cisco

Unified Communications Manager database. These sections describe the methods:

• Adding Phones with Auto-Registration, page 2-9

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• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified

Communications Manager database.

Ta b l e 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Requires MAC

Method

Address?

Notes

Auto-registration No • Results in automatic assignment of directory numbers.

• Not available when security or encryption is enabled.

Auto-registration with TAPS

No Requires auto-registration and the Bulk Administration Tool

(BAT); updates information in the Cisco Unified IP Phone and in Cisco Unified

Using the Cisco

Yes Requires phones to be added individually. Unified Communications Manager Administration

Using BAT Ye s Allows for simultaneous registration of multiple phones.

Adding Phones to the Cisco Unified Communications Manager Database

Communications Manager Administration.

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

• Add phones without first gathering MAC addresses from the phones.

• Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During auto-registration, Cisco directory number to the phone.

• Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco

• Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note We recommend that you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See

BAT, page 2-11.

Auto-registration is disabled by default. In some cases, you may not want to use auto-registration; for example, if you want to assign a specific directory number to the phone or if you plan to use a secure connection with Cisco Unified Communications Manager as described in Cisco Unified Communications Manager Security Guide. For information about enabling auto-registration, see “Enabling Auto-Registration” in the Cisco Unified Communications Manager Administration Guide.

Unified Communications Manager assigns the next available sequential

Unified Communications Manager.

Adding Phones with

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Adding Phones to the Cisco Unified Communications Manager Database

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is not automatically enabled.

Related Topics

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco to update MAC

Unified Communications Manager database with dummy MAC addresses. Use TAPS

addresses and download pre-defined configurations for phones.

Note We recommend that you use auto-registration and TAPS to add less than 100 phones to your network.

To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See

Adding

Phones with BAT, page 2-11.

To implement TAPS, you or the end user dial a TAPS directory number and follow voice prompts. When the process completes, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco

Unified Communications Manager Administration with the correct MAC

address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

> Cisco Unified CM) for TAPS to function.

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.

For more information about BAT and TAPS, see Cisco Unified Communications Manager Bulk

Administration Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

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Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database by using Cisco

Unified Communications Manager Administration. To do so, you first need to obtain the MAC

address for each phone.

For information about determining a MAC address, see Determining the MAC Address for a Cisco

Unified IP Phones, page 2-13.

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager, refer to Cisco Unified Communications Manager System Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with BAT, page 2-11

Communications Manager Administration Guide and to Cisco Unified

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified Communications Manager application, enables you to perform batch operations, including registration, on multiple phones.

To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the appropriate MAC address for each phone.

For information about determining a MAC address, see the Determining the MAC Address for a Cisco

Unified IP Phones, page 2-13.

To add a phone to the Cisco Unified Communications Manager, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone

Tem pl at e.

Step 2 Click Add New.

Step 3 Choose a Phone Type and click Next.

Step 4 Enter the details of phone specific parameters like Device Pool, Phone Button Template, Device Security

Profile and so on.

Step 5 Click Save.

Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone

using an already created BAT phone template.

For more information on BAT, see Cisco Unified Communications Manager Bulk Administration Guide. For more information on creating BAT Phone Templates, see Cisco Unified Communications Manager Bulk Administration Guide,

Phone Template.

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Using Cisco Unified IP Phones with Different Protocols

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phones can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone from using one protocol to using the other protocol.

This section includes these topics:

• Converting a New Phone from SCCP to SIP, page 2-12

• Converting an In-Use Phone from One Protocol to the Other, page 2-13

• Deploying a Phone in an SCCP and SIP Environment, page 2-13

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:

Procedure

Step 1 Take one of these actions:

• To auto-register the phone, set the Auto Registration Phone Protocol enterprise parameter in

Cisco

Unified Communications Manager Administration to SIP.

• To provision the phone by using the Bulk Administration Tool (BAT), choose the appropriate phone

model and choose SIP from BAT.

• To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration

window in Cisco

For more information on Cisco Unified Communications Manager configuration, see Cisco Unified

Communications Manager Administration Guide. For more information on using BAT, see Cisco Unified Communications Manager Bulk Administration Guide.

Step 2 If you are not using DHCP in your network, configure the network parameters for the phone.

See Configuring Startup Network Settings, page 3-15.

Step 3 Save the configuration updates, click Apply Config, click OK in the Apply Configuration Information

window, and have the user power cycle the phone.

Unified Communications Manager Administration.

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Determining the MAC Address for a Cisco Unified IP Phones

Converting an In-Use Phone from One Protocol to the Other

For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, chapter

Cisco Unified IP Phone Configuration.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco

Unified Communications Manager Auto-Registration parameter is SCCP, perform these general

steps:

1. Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to

SCCP.

From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

2. Install the phones.

3. Change the Auto Registration Protocol enterprise parameter to SIP.

4. Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phones

Several procedures described in this manual require you to determine the MAC address of a Cisco

Unified IP Phone. You can determine a phone MAC address in these ways:

• From the phone, press the Settings button, select Model Information and look at the MAC Address

field.

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see Accessing the Web Page for a Phone, page 7-2.

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Determining the MAC Address for a Cisco Unified IP Phones

Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

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CHAP T ER

Setting Up the Cisco Unified IP Phones

This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone Components, page 3-2

• Installing the Cisco Unified IP Phones, page 3-6

• Attaching a Cisco Unified IP Phone Expansion Module, page 3-9

• Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

• Verifying the Phone Startup Process, page 3-14

• Configuring Startup Network Settings, page 3-15

• Configuring Security on the Cisco Unified IP Phones, page 3-15

Note Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

to Install the Cisco Unified IP Phones on Your Network.

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-2

• Cisco Unified Communications Manager Configuration, page 3-2

Preparing

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Chapter 3 Setting Up the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone Components

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

• Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager installed in your network and configured to handle call processing

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco the phones will not display the correct local time.

Unified Communications Manager server is located in a different time zone than the phones,

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. See Cisco Unified help in the Cisco Cisco

Unified Communications Manager is set up properly to manage the phone and to properly route

and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager before connecting any Cisco information about enabling and configuring auto-registration, see Cisco Unified Manager Administration Guide. Also, see

Manager Database, page 2-8.

You must use Cisco Unified Communications Manager to configure and assign telephony features to the Cisco

Unified IP Phones. See Telephony Features Available for the Cisco Unified IP Phone, page 5-1 for

details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure items such as call forward, speed dial, and voice message system options. See

Communications Manager, page 5-28 for details.

Unified Communications Manager application to ensure that

Communications Manager Administration Guide or to context-sensitive

Unified IP Phone to the network. For

Communications

Adding Phones to the Cisco Unified Communications

Adding Users to Cisco Unified

Understanding the Cisco Unified IP Phone Components

The Cisco Unified IP Phones include these components on the phone or as accessories for the phone:

3-2

• Network and Access Ports, page 3-3

• Handset, page 3-3

• Speakerphone, page 3-4

• Headset, page 3-4

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Network and Access Ports

The back of the Cisco Unified IP Phones includes these ports:

• Network port

–

Labeled 10/100 SW on the 7962G, 7942G, 7961G, and 7941G

–

Labeled 10/100/1000 SW on the 7961G-GE and 7941G-GE

• Access port

–

Labeled 10/100 PC on the 7962G, 7942G, 7961G, and 7941G

–

Labeled 10/100/1000 PC on the 7961G-GE and 7941G-GE

Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices.

• For the Cisco Unified IP Phones 7962G and 7942G, you can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

• For the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, you can use either

Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000 Mbps connections.

Understanding the Cisco Unified IP Phone Components

Handset

Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See

Providing

Power to the Cisco Unified IP Phones, page 2-3 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset and the Handset port on the back of the phone.

To connect the handset to the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, remove the hookswitch clip (see

Figure 3-1) from the cradle area. Then plug the cable into the handset

and into the Handset port on the back of the phone.

Figure 3-1 Removing the Hookswitch Clip

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Understanding the Cisco Unified IP Phone Components

Speakerphone

By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

We recommend that the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See

Devices, page 3-5, for more information.

Chapter 3 Setting Up the Cisco Unified IP Phones

Using External

Note In some cases, hum can be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

We recommend that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Note The Cisco Unified IP Phones support wideband headsets.

Audio Quality

Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.

For more information, see http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

3-4

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

See the wireless headset documentation for information about connecting the headset and using the features.

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Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, perform the following actions:

Procedure

Step 1 Choose Device > Phone and locate the phone that you want to modify.

Step 2 Check the Disable Speakerphone and Headset check box in the Phone Configuration window.

Enabling a Wireless Headset on the Cisco Unified IP Phones

By default, the Wireless Headset Hookswitch Control option is disabled. You can enable the option in the Cisco

See the wireless headset documentation for information about connecting the headset and using the features.

Unified Communications Manager Administration application.

Understanding the Cisco Unified IP Phone Components

Modifying the Headset Hookswitch Control

Procedure

Step 1 Choose Device > Phone and locate the phone you want to modify.

Step 2 Select Enable for Headset Hookswitch Control, in the Phone Configuration window.

Verifying the Wireless Headset Hookswitch Control

Procedure

Step 1 Choose Settings > Device Configuration > Media Configuration to verify that the feature is enabled.

Step 2 Select Enable to verify that the Wireless Headset Hookswitch Control is set.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone.

We recommend the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

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Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, We recommend that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

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Installing the Cisco Unified IP Phones

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system performs adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phones

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-2 for a graphical representation of the connections.

Chapter 3 Setting Up the Cisco Unified IP Phones

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the

Using External Devices, page 3-5 for safety and performance

information.

Before You Begin

Remove the hookswitch clip (see Handset, page 3-3) from the cradle area.

To install a Cisco Unified IP Phone, perform the tasks described in Tab le 3-1:

Ta b l e 3-1 Installing the Cisco Unified IP Phone 7962G and 7942G

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

See Headset, page 3-4 for supported headsets.

Optional. You can add a headset later if you do not connect one now.

3. (Cisco Unified IP Phones 7962G and 7942G only)

See the wireless headset documentation for information.

Connect a wireless headset.

Optional. You can add a wireless headset later if you do not want to connect one now.

4. (Optional) Connect the power supply to the Cisco DC

Adapter port.

See Adding Phones to the Cisco Unified Communications

Manager Database, page 2-8 for guidelines.

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Table 3-1 Installing the Cisco Unified IP Phone 7962G and 7942G (continued)

Task Purpose Related Topics

5. Connect a straight-through Ethernet cable from the

See Network and Access Ports, page 3-3 for guidelines. switch to the network port labeled 10/100 SW on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 SW on the Cisco

Unified IP Phones 7961G-GE and

7941G-GE.

Each Cisco Unified IP Phone ships with one Ethernet cable in the box.

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

6. Connect a straight-through Ethernet cable from

See Network and Access Ports, page 3-3 for guidelines. another network device, such as a desktop computer, to the access port labeled 10/100 PC port on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 PC on the Cisco

Unified IP Phones 7961G-GE and 7941G-GE.

(Optional) You can connect another network device later if you do not connect one now.

Installing the Cisco Unified IP Phones

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

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Installing the Cisco Unified IP Phones

AUX

DC48V

10/100 SW 10/100 PC

185045

Figure 3-2 Cisco Unified IP Phone 7962G and 7942G Cable Connections

Chapter 3 Setting Up the Cisco Unified IP Phones

DC adaptor port (DC48V) for phones not provided with inline

Handset port

power

AC-to-DC power supply

AC power cord

Network port (10/100 SW on the 7962G/7942G/7961G/7941G;

Headset port

Footstand adjustment button

Auxiliary port (AUX) 10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to the network

Access port (10/100 PC on the 7962G/7942G/7961G/7941G; 10/100/1000 PC on the 7961G-GE/7941G-GE) for connecting your phone to your computer

Related Topics

• Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

• Verifying the Phone Startup Process, page 3-14

• Configuring Startup Network Settings, page 3-15

• Configuring Security on the Cisco Unified IP Phones, page 3-15

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Attaching a Cisco Unified IP Phone Expansion Module

The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G, 7961G and 7961G-GE to extend the number or line appearances or programmable buttons on your phone. These phones support the Cisco Unified IP Phone Expansion Model 7914, 7915, and 7916. You can customize the button templates for the Cisco appearances and speed dial buttons. See

Note The Cisco Unified IP Phone 7941G, 7941G-GX, and 7942G do not support the Cisco Unified IP Phone

Expansion Model 7914, 7915, and 7916.

You can attach one or more Cisco Unified IP Phone Expansion Modules 7914, 7915, or 7916 to the Cisco Unified IP

• When you initially add the phone to Cisco Unified Communications Manager, by selecting

7914

14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915

Phone 7962G by using one of the following methods:

12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7915, or 7916

7916

24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916

in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See in the following procedure.

• After the phone is configured in Cisco Unified Communications Manager.

You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G and 7961G-GE by using one of the following methods:

Unified IP Phone Expansion Module to determine the number of line

Modifying Phone Button Templates, page 5-25 for details.

12-Button Line Expansion Module or

• When you initially add the phone to Cisco Unified Communications Manager, you can choose

7914

14-Button Line Expansion Module in the Module 1 or Module 2 fields and then choose the

appropriate expansion module firmware. See

• After the phone is configured in Cisco Unified Communications Manager.

in the following procedure.

To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow these steps.

Procedure

Step 1 Log in to Cisco Unified Communications Manager Administration.

Cisco Unified Communications Manager Administration window displays.

Step 2 From the menu, choose Device > Phone.

The Find and List Phone page appears. You can search for one or more phones that you want to configure for the Cisco

Step 3 Select and enter your search criteria and click Find.

Unified IP Phone Expansion Module.

The Find and List Phone window displays showing a list of the phones that match your search criteria.

Step 4 Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module.

The Phone Configuration window displays.

Step 5 Scroll to the Expansion Module Information section.

Step 6 To add support for one expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the

Module 1 field, select 7914

14-Button Line Expansion Module.

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Attaching a Cisco Unified IP Phone Expansion Module

To add support for one expansion module on Cisco Unified IP Phone 7962G, in the Module 1 field, choose:

• 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914,

• 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7915, or

• 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7916.

Step 7 To add support for a second expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in

the Module 2 field, choose 7914

To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field, choose:

• 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914,

• 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7915, or

• 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7916.

Chapter 3 Setting Up the Cisco Unified IP Phones

14-Button Line Expansion Module.

Note In the Firmware Load Information section, there are two fields that specify the firmware load

for Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Step 8 Click the Save icon.

A message displays asking you to click the Apply Config for the changes to take effect.

Step 9 Click OK.

Step 10 Click Apply Config.

The Apply Configuration Information dialog appears.

Step 11 Click OK.

Note Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons

and program buttons to access phone services on the Cisco

Unified IP Phone Expansion Module. See

How Users Subscribe to Services and Configure Phone Features, page A-3 for more details.

Feature Key Capacity Increase for Cisco Unified IP Phones

The Cisco Unified IP Phone Expansion Modules 7915 and 7916 attach to your Cisco Unified IP Phone 7962G, adding up to 48 extra line appearances or programmable buttons to your phone. The line capability increase includes Directory Numbers (DN), line information menu, line ring menu, and line help ID.

You can configure all 48 additional keys on the Cisco Unified IP Phone Expansion Modules 7915 and

7916.

3-10

Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion Modules 7915 and 7916.

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Use the Phone Button Template Configuration to configure the buttons.

Cisco Unified Communications Manager includes several default phone button templates. When adding phones, you can assign one of these templates to the phones or create a new template.

To configure the 48 additional buttons, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings >

Phone Button Template.

Step 2 Click the Add New button.

Step 3 From the drop-down list, choose a template and click Copy.

Step 4 Rename the new template.

Step 5 Update the table to 54 Directory Numbers for Cisco Unified IP Phone 7962G.

See Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information on creating and modifying templates.

Adjusting the Placement of the Cisco Unified IP Phone

Note You can also attach two Cisco Unified IP Phone Expansion Modules 7915s or two Cisco Unified IP

Phone Expansion Modules 7916s, to provide 48 additional lines or speed-dial and feature buttons.

Related Topic

Configuring Softkey Templates, page 5-27

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount these phones to the wall by using the footstand or by using the optional locking wall mount kit.

Adjusting Cisco Unified IP Phone Placement on the Desktop

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See

Procedure

Figure 3-4 for more information.

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Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand to desired height.

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Adjusting the Placement of the Cisco Unified IP Phone

144477

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. See

Figure 3-3 Connecting a Cable Lock to the Cisco Unified IP Phone

Chapter 3 Setting Up the Cisco Unified IP Phones

Figure 3-3.

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco be ordered separately from the phone.

If you attach the Cisco Unified IP Phone to a wall by using the standard footstand and not the wall mount kit, you need to supply the following tools and parts:

• Screwdriver

• Screws to secure the Cisco Unified IP Phone to the wall

See Figure 3-4 for a graphical overview of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, see Installing the Wall Mount Kit for the Cisco Unified IP Phone at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

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Unified IP Phone wall mount kit. Wall mount kits must

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Chapter 3 Setting Up the Cisco Unified IP Phones

AUX

137542

Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand, so it is flat against the back of the phone.

Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 4 Hang the phone on the wall.

Figure 3-4 Parts Used in Wall Mounting the Cisco Unified IP Phone

Adjusting the Placement of the Cisco Unified IP Phone

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1 Footstand adjustment button—Raises and lowers adjustment plate

2 Wall mounting screw holes

3 Adjustment plate—Raises and lowers phone vertically

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Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps.

1. These buttons flash on and off in sequence:

–

Headset (only if the handset is off-hook when the phone powers up. Hang up the handset within 3 seconds to have the phone launch its secondary load. To continue with the primary load, leave the handset off-hook.)

–

Mute

–

Speaker

2. Some or all of the line keys flash amber in sequence.

Caution If the line keys flash red in sequence after flashing amber, do not power down the phone until the

sequence of red flashes completes. This sequence can take several minutes to complete.

3. Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phone’s Flash memory is erased or the phone load is corrupted, the sequence of green flashes will continue while the phone begins a software update procedure. If the phone performs this procedure, the following buttons light to indicate progress:

Chapter 3 Setting Up the Cisco Unified IP Phones

–

Headset—Phone is waiting for the network and completing CDP and DHCP configuration. A DHCP server must be available in your network.

–

Mute—Phone is downloading images from the TFTP server.

–

Speaker—Phone is writing images to its Flash memory.

4. The phone screen displays the Cisco Systems, Inc., logo screen.

5. These messages appear as the phone starts:

–

Verifying Load (if the phone load does not match the load on the TFTP server). If this message appears, the phone starts up again and repeats step 1 through step 4 above.

–

Configuring IP

–

Updating the Trust List

–

Updating Locale

–

Configuring Unified CM List

–

Registering

6. The phone screen displays:

–

Current date and time

–

Primary directory number

–

Additional directory numbers and speed dial numbers, if configured

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see

Resolving Startup Problems, page 9-1.

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Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco

Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet information (subnet mask for IPv4 and subnet prefix length for IPv6)

• Default gateway IP address

• TFTP server IP address

• You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Configuring Settings on the Cisco Unified IP Phones.

Configuring Security on the Cisco Unified IP Phones

The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco

For more information about the security features, see Understanding Security Features for Cisco Unified

IP Phones, page 1-11. Also, see Cisco Unified Communications Manager Security Guide.

Unified Communications Manager server, and digitally sign files before they are delivered.

You can initiate the installation of a Locally Significant Certificate (LSC) from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.

Before You Begin

Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete:

• The CTL file or ITL file should have a CAPF certificate.

• On Cisco Unified Communications Operating System Administration, verify that the CAPF

certificate has been installed.

• The CAPF is running and configured.

For more information, see Cisco Unified Communications Manager Security Guide.

To configure an LSC on the phone manually, perform these steps:

Procedure

Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, choose Settings > Security Configuration.

Note You can control access to the Settings Menu by using the Settings Access field in the

Cisco

Unified Communications Manager Administration Phone Configuration window. For

more information, see the Cisco Unified Communications Manager Administration Guide.

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Step 3 Press **# to unlock settings on the Security Configuration menu. See Unlocking and Locking Options,

page 4-2 for information using locking and unlocking options.

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Configuring Security on the Cisco Unified IP Phones

Note If a Settings Menu password has been set up, SIP Phones present an “Enter password” prompt

after you enter **#.

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so you can monitor progress. When the procedure completes successfully, the phone displays Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)

When the phone successfully completes the installation procedure, it displays “Success.” If the phone displays “Failure,” the authorization string may be incorrect or the phone may not be enabled for upgrading. See error messages generated on the CAPF server and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes.

Chapter 3 Setting Up the Cisco Unified IP Phones

Related Topic

• Understanding Security Features for Cisco Unified IP Phones, page 1-11

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CHAP T ER

Configuring Settings on the Cisco Unified IP Phones

Cisco Unified IP Phones includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

This chapter includes the following topics:

• Configuration Menus on the Cisco Unified IP Phones, page 4-1

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

• Security Configuration Menu, page 4-39

Configuration Menus on the Cisco Unified IP Phones

The Cisco Unified IP Phone includes the following configuration menus:

• Network Configuration—Provides options for viewing and making a variety of network settings.

For more information, see

• Device Configuration—Provides access to sub-menus from which you can view a variety of non

network-related settings. For more information, see

• Security Configuration—Provides options for displaying and modifying security settings. For more

information, see

Before you can change option settings on the Network Configuration menu, you must unlock options for editing. See

For information about the keys you can use to edit or change option settings, see Editing Values,

page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

Unlocking and Locking Options, page 4-2 for instructions.

Unified Communications Manager Administration Phone Configuration window.

Security Configuration Menu, page 4-32.

Network Configuration Menu, page 4-5.

Device Configuration Menu, page 4-18.

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Configuration Menus on the Cisco Unified IP Phones

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note You can control whether a phone has access to the Settings menu or to options on this menu by using

the Settings Access field in the Cisco Configuration window. The Settings Access field accepts these values:

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu.

• Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Unified Communications Manager Administration Phone

If you cannot access an option on the Settings menu, check the Settings Access field.

Procedure

Step 1 Press the Settings button to access the Settings menu.

Step 2 Perform one of these actions to display the desired menu:

• Use the Navigation button to select the desired menu and then press the Select softkey.

• Use the keypad on the phone to enter the number that corresponds to the menu.

Step 3 To display a submenu, repeat Step 2.

Step 4 To exit a menu, press the Exit softkey.

Related Topics

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them.

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When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon

appears on these menus.

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the previous state.

Note If a Settings Menu password has been provisioned, SIP Phones present an “Enter password” prompt after

you enter **#.

Make sure to lock options after you have made your changes.

Caution Do not press **# to unlock options and then immediately press **# again to lock options. The phone

interprets this sequence as **#**, which resets the phone. To lock options after unlocking them, wait at least 10 seconds before you press **# again.

Related Topics

• Displaying a Configuration Menu, page 4-2

Configuration Menus on the Cisco Unified IP Phones

Editing Values

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

When you edit the value of an option setting, follow these guidelines:

• Use the keys on the keypad to enter numbers and letters.

• To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter.

• To enter a period (for example, in an IP address under IPv4 Configurations), press the . (period)

softkey or press * on the keypad.

• To enter a colon (for example, in an IP address under IPv6 Configurations), press the : (colon)

softkey or press * on the keypad.

• Press the << softkey if you make a mistake. This softkey deletes the character to the left of the

cursor.

• Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

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Note The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings,

if necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phones, page 9-13.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Overview of Options Configurable from a Phone

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

• Security Configuration Menu, page 4-39

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown in Tab le 4-1. For a detailed explanation of each setting and instructions for changing them, see Network Configuration

Menu, page 4-5.

Note There are several options on the Network Configuration menu and on the Device Configuration Menu

that are for display only or that you can configure from Cisco

Unified Communications Manager. These

options are also described in this chapter.

Ta b l e 4-1 Settings Configurable from the Phone

Category Description Network Configuration Menu Option

General Network Settings

VLAN settings Admin. VLAN ID allows you to change the

administrative VLAN used by the phone. PC VLAN allows the phone to interoperate with third-party

Admin. VLAN ID

PC VLAN

switches that do not support a voice VLAN.

Port settings Allows you to set the speed and duplex of the network

and access ports.

IPv4 Network Settings

DHCP settings Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you connect them to the network. Cisco Unified

IP Phones

SW Port Configuration

PC Port Configuration

DHCP

DHCP Address Released

enable DHCP by default.

IP settings If you do not use DHCP in your network, you can make

IP settings manually.

Domain Name

IP Address

Subnet Mask

Default Router 1-5

DNS Server 1-5

TFTP settings for TFTP IPv4 servers

If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

Alternate TFTP

TFTP Server 1

TFTP Server 2

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Network Configuration Menu

Table 4-1 Settings Configurable from the Phone (continued)

Category Description Network Configuration Menu Option

IPv6 Network Settings

DHCP settings Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you connect them to the network. Cisco Unified

IP Phones

DHCPv6

DHCPv6 Address Released

enable DHCP by default.

IP settings If you do not use DHCP in your network, you can make

IP settings manually.

Domain Name

IPv6 Address

IPv6 Prefix Length

IPv6 DNS Server 1-2

TFTP settings for TFTP IPv6 servers (SCCP phones only)

If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

IPv6 Alternate TFTP

IPv6 TFTP Server 1

IPv6 TFTP Server 2

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a variety of network settings. to change them.

For information about how to access the Network Configuration menu, see Displaying a Configuration

Menu, page 4-2.

Note The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see Network Configuration Menu, page 4-34.

Before you can change an option on this menu, you must unlock options as described in the Unlocking

and Locking Options, page 4-2. The Edit, Ye s, or No softkeys for changing network configuration

options appear only if options are unlocked.

Tabl e 4-2, Table 4-3, and Tabl e 4-4 describe these options and, where applicable, explain how

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

For information about the keys you can use to edit options, see Editing Values, page 4-3.

Ta b l e 4-2 Network Configuration Menu Options

Option Description To Change

IPv4 Configuration Internet Protocol v4 address menu.

In the IPv4 Configuration menu, you can do the following:

• Enable or disable the phone to use the IPv4 address

1. Unlock network configuration

options.

2. Scroll to IPv4 Configuration and

press the Select softkey.

that is assigned by the DHCPv4 server.

• Manually set the IPv4 Address, Subnet Mask, Default

Routers, DNSv4 Server, and Alternate TFTP servers for IPv4.

For more information on the IPv4 address fields, see the specific field within this table.

IPv6 Configuration Internet Protocol v6 address menu.

In the IPv6 Configuration menu, you can do the following:

• Enable or disable the phone to use the IPv6 address

1. Unlock network configuration

options.

2. Scroll to IPv6 Configuration and

press the Select softkey.

that is assigned by the DHCPv6 server or to use the IPv6 address that it acquires through Stateless Address Autoconfiguration (SLAAC).

• Manually set the IPv6 Address, Subnet Prefix Length,

DNSv6 Server, and IPv6 TFTP Servers.

For more information on the IPv6 address fields, see

Tabl e 4-4.

For more information on SLAAC, see Deploying IPv6 in

Unified Communications Networks with Cisco Unified Communications Manager.

mac address Unique Media Access Control (MAC) address of the

phone.

Host Name Unique host name that the DHCP server assigned to the

phone.

Display only—Cannot configure.

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Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

Domain Name Name of the Domain Name System (DNS) domain in

which the phone resides.

1. Unlock network configuration

options.

Network Configuration Menu

Note If the phone receives different domain names from

the DHCPv4 and DHCPv6 servers, the domain name from the DHCPv6 will take precedence.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise it is ignored.

2. Disable DHCP.

If the IP Addressing mode is

configured for IPv4 only, set the

DHCP option to No.

If the IP Addressing mode is

configured for IPv6 only, set the

DHCPv6 option to No.

If the IP Addressing mode is

configured for both IPv4 and

IPv6, set both DHCP option and

DHCPv6 to No.

3. Scroll to the Domain Name

option, press the Edit softkey,

and then enter a new domain

name.

4. Press the Val id at e softkey and

then press the Save softkey.

The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

1. Unlock network configuration

options.

2. Scroll to the Admin. VLAN ID

option, press the Edit softkey,

and then enter a new Admin

VLAN setting.

3. Press the Val id at e softkey and

then press the Save softkey.

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Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

SW Port Configuration Speed and duplex of the network port. Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

1. Unlock network configuration

options.

2. Scroll to the SW Port

Configuration option and then press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select softkey.

4. Press the Save softkey.

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

PC Port Configuration Speed and duplex of the access port. Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

1. Unlock network configuration

options.

2. Scroll to the PC Port

Configuration option and then press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select softkey.

4. Press the Save softkey.

To configure the setting on multiple phones simultaneously, enable the Remote Port Configuration in the

If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

Enterprise Phone Configuration (System > Enterprise Phone Configuration).

Note If the ports are configured for

Remote Port Configuration

in Unified CM, the data

cannot be changed on the

phone.

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Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

PC VLAN Allows the phone to interoperate with third-party switches

that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

1. Unlock network configuration

options.

2. Make sure the Admin VLAN ID

option is set.

3. Scroll to the PC VLAN option,

press the Edit softkey, and then

enter a new PC VLAN setting.

4. Press the Val id at e softkey and

then press the Save softkey.

VPN Shows the virtual private network (VPN) Client state:

• Connected

• Not Connected

Display only—Cannot configure.

(Supported only for the Cisco Unified IP Phone 7942G, and 7962G.)

Network Configuration Menu

Table 4-3 describes the IPv4 configuration menu options.

Ta b l e 4-3 IPv4 Configuration Menu Options

Option Description To Change

DHCP Indicates whether the phone has DHCP enabled or

disabled.

When DHCP is enabled, the DHCP server assigns the phone anIPv4 address. When DHCP is disabled, you manually assign an IPv4 address to the phone.

1. Unlock network configuration

options.

2. Scroll to the DHCP option and

press the No softkey to disable DHCP, or press the Ye s softkey to enable DHCP.

3. Press the Save softkey.

IP Address Internet Protocol version 4 (IPv4) address of the phone.

If you assign an IPv4 address with this option, you must also assign a subnet mask and default router. See

Subnet

Mask and Default Router 1 options in this table.

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the IP Address option,

press the Edit softkey, and then enter a new IP Address.

4. Press the Val id at e softkey and

then press the Save softkey.

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Network Configuration Menu

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

Subnet Mask Subnet mask used by the phone. 1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the Subnet Mask

option, press the Edit softkey, and then enter a new subnet mask.

4. Press the Val id at e softkey and

then press the Save softkey.

Default Router 1

Default Router 2

Default Router 3

Default Router 4

Default Router 5

Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5).

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the appropriate Default

Router option, press the Edit softkey, and then enter a new router IP address.

4. Press the Val id at e softkey.

DNS Server 1

DNS Server 2

Primary Domain Name System (DNS) server (DNS Server

1) and optional backup DNS servers (DNS Server 2–5) used by the phone.

DNS Server 3

DNS Server 4

DNS Server 5

DHCP Server IP address of the Dynamic Host Configuration Protocol

(DHCP) server from which the phone obtains its IPv4 address.

5. Repeat Steps 3 and 4 as needed

to assign backup routers.

6. Press the Save softkey.

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the appropriate DNS

Server option, press the Edit softkey, and then enter a new DNS server IP address.

4. Press the Val id at e softkey.

5. Repeat Steps 3 and 4 as needed

to assign backup DNS servers.

6. Press the Save softkey.

Display only—Cannot configure.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

DHCP Address Released

Releases the IPv4 address assigned by DHCP. 1. Unlock network configuration

options.

2. Scroll to the DHCP Address

Released option and press the Ye s softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address.

3. Press the Save softkey.

Alternate TFTP Indicates whether the phone is using an alternative TFTP

server.

1. Unlock network configuration

options.

2. Scroll to the Alternate TFTP

option and press the Ye s softkey if the phone should use an alternative TFTP server.

Network Configuration Menu

3. Press the Save softkey.

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Network Configuration Menu

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used

by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to Yes, you must enter a non-zero value for the TFTP Server 1 option.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file or ITL file on the phone, you must unlock the files before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the file when you save changes to the TFTP Server 1 option. A new CTL or ITL file will be downloaded from the new TFTP Server 1 address.

When the phone looks for its TFTP server, it gives

1. Unlock the CTL or ITL file if

necessary (for example, if you are changing the administrative domain of the phone). If the CTL and ITL files both exist, unlock either file.

2. If DHCP is enabled, set the

Alternate TFTP option to Yes .

3. Scroll to the TFTP Server 1

option, press the Edit softkey, and then enter a new TFTP server IP address.

4. Press the Val id at e softkey, and

then press the Save softkey.

precedence to manually assigned TFTP servers, regardless of the protocol. If your configuration includes both IPv6 and IPv4 TFTP servers, the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers. The phone looks for its TFTP server in the following order

1. Any manually assigned IPv6 TFTP servers

2. Any manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note For information about the CTL and ITL files, see

Cisco Unified Communications Manager Security Guide. For information about unlocking CTL and

ITL files, see

Unlocking the CTL and ITL Files,

page 4-41.

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Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

TFTP Server 2 Optional backup TFTP server that the phone with an IPv4

address uses if the primary TFTP server is unavailable.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL files on the phone, you must unlock the file before you can save changes to the TFTP Server 2 option. In this case, the phone will delete the file when you save changes to the TFTP Server 2 option. A new CTL file or ITL file will be downloaded from the new TFTP Server 2 address.

When the phone looks for its TFTP server, it gives precedence to manually assigned TFTP servers, regardless of the protocol. If your configuration includes both IPv6 and IPv4 TFTP servers, the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers. The phone looks for its TFTP server in the following order:

1. Manually assigned IPv6 TFTP servers

2. Manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note For information about the CTL and ITL files, see

1. Unlock the CTL or ITL files if

necessary (for example, if you are changing the administrative domain of the phone). If the CTL and ITL files both exist, unlock either file.

2. Unlock network configuration

options.

3. Enter an IP address for the TFTP

Server 1 option.

4. Scroll to the TFTP Server 2

option, press the Edit softkey, and then enter a new backup TFTP server IP address.

5. Press the Val id at e softkey, and

then press the Save softkey.

Note If you forgot to unlock the

Cisco Unified Communications Manager Security Guide. For information about unlocking CTL and

ITL files, see

Unlocking the CTL and ITL Files,

page 4-41

BOOTP Server Indicates whether the phone obtains its configuration from

Display only—Cannot configure. a Bootstrap Protocol (BootP) server instead of from a DHCP server.

Network Configuration Menu

CTL file, you can change the TFTP Server 2 address in the CTL file, then erase the CTL file by pressing the Erase softkey from the Security Configuration menu. A new CTL file will be downloaded from the new TFTP Server 2 address.

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Network Configuration Menu

Table 4-4 describes the IPv6 configuration menu options.

Ta b l e 4-4 IPv6 Configuration Menu Options

Option Description To Change

DHCPv6 Indicates whether the phone has DHCP enabled or

disabled.

1. Unlock network configuration

options.

When DHCPv6 is enabled, the DHCPv6 server assigns the phone an IPv6 address. When DHCP v6 is disabled, the administrator must manually assign an IPv6 address to the phone.

The DHCPv6 setting along with the Auto IP Configuration setting determine how the IP Phone obtains its network settings. For more information on how these two settings affect the network settings on the phone, see

Tabl e 4-5.

IPv6 Address Internet Protocol version 6 (IPv6) address of the phone.

The IPv6 address is a 128 bit address.

If you assign an IP address with this option, you must also assign the IPv6 prefix length and default router. See IPv6 Subnet Prefix option in this table.

IPv6 Prefix Length Subnet prefix length that is used by the phone. The subnet

prefix length is a decimal value from 1-128, that specifies the portion of the IPv6 address that comprises the subnet.

IPv6 Default Router 1 Default router used by the phone (Default Router 1).

2. Scroll to the DHCPv6 option and

press the No softkey to disable DHCP, or press the Ye s softkey to enable DHCP.

3. Press the Save softkey.

1. Unlock network configuration

options.

2. Set the DHCPv6 option to No.

3. Scroll to the IP Address option,

press the Edit softkey, and then enter a new IP Address.

4. Press the Val id at e softkey and

then press the Save softkey.

1. Unlock network configuration

options.

2. Set the DHCPv6 option to No.

3. Scroll to the IPv6 Prefix Length

option, press the Edit softkey, and then enter a new subnet mask.

4. Press the Val id at e softkey and

then press the Save softkey.

Display only—Cannot configure.

4-14

Note The phone obtains information on the default

router from IPv6 Router Advertisements.

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Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

IPv6 DNS Server 1

IPv6 DNS Server 2

Primary Domain Name System (DNS) server  (DNS Server 1) and optional backup DNS servers (DNS Server 2) used by the phone.

If your configuration includes both DNSv6 and DNSv4 servers, the phone will look for its DNS server in the following order:

1. IPv6 DNS Server 1

2. IPv6 DNS Server 2

1. Unlock network configuration

options.

2. Set the DHCPv6 option to No.

3. Scroll to the appropriate DNS

Server option, press the Edit softkey, and then enter a new DNS server IP address.

4. Press the Val id at e softkey.

Network Configuration Menu

3. DNS Server 1-5 for IPv4 (respectively)

DHCPv6 Address Released

Releases the IPv6 address that the phone has acquired from the DHCPv6 server or by stateless address autoconfiguration.

Note This field is only editable when the DHCPv6

option is enabled.

IPv6 Alternate TFTP Indicates whether the phone is using the IPv6 Alternate

TFTP server.

5. Repeat Steps 3 and 4 as needed to

assign the backup DNS server.

6. Press the Save softkey.

1. Unlock network configuration

options.

2. Scroll to the DHCPv6 Address

Released option and press the Ye s softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address.

3. Press the Save softkey.

1. Unlock network configuration

options.

2. Scroll to the IPv6 Alternate TFTP

option and press the Yes softkey if the phone should use an alternative TFTP server.

3. Press the Save softkey.

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Network Configuration Menu

Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

IPv6 TFTP Server 1 (SCCP phones only)

Primary IPv6 Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCPv6 in your network and you want to change this server, you must use the IPv6 TFTP Server 1 option.

If you set the IPv6 Alternate TFTP option to Yes or you disable DHCPv6, you must enter a non-zero value for the IPv6 TFTP Server 1 option.

If you make changes to the Alternate TFTP or IPv6 TFTP servers, you must first unlock the CTL file or ITL file on the phone.

When the phone looks for its TFTP server, it gives precedence to manually assigned TFTP servers, regardless

1. Unlock the CTL file or ITL file,

if necessary. If the CTL and ITL files both exist, unlock either file.

2. If DHCPv6 is enabled, set the

IPv6 Alternate TFTP option to Ye s.

3. Scroll to the IPv6 TFTP Server 1

option, press the Edit softkey, and then enter a new TFTP server IP address.

4. Press the Val id at e softkey, and

then press the Save softkey.

of the protocol. If your configuration includes both IPv6 and IPv4 TFTP servers, the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers. The phone looks for its TFTP server in the following order:

1. Manually assigned IPv6 TFTP Servers

2. Manually assigned IPv4 TFTP Servers

3. DHCPv6 assigned TFTP Servers

4. DHCP assigned TFTP Servers

For information about the CTL or ITL file, see Cisco Unified Communications Manager Security Guide. For

information about unlocking the CTL file, see

Unlocking

the CTL and ITL Files, page 4-41.

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Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

IPv6 TFTP Server 2 (SCCP phones only)

Optional backup IPv6 TFTP server that the phone uses if the primary IPv6 TFTP server is unavailable.

If you make changes to the Alternate TFTP or IPv6 TFTP servers, you must first unlock the CTL file or ITL file on the phone.

1. Manually assigned IPv6 TFTP Servers

2. Manually assigned IPv4 TFTP Servers

3. DHCPv6 assigned TFTP Servers

4. DHCP assigned TFTP Servers

1. Unlock the CTL file or ITL file if

necessary. If both the CTL file and ITL file exist, unlock either of the files.

2. Unlock network configuration

options.

3. Enter an IP address for the IPv6

TFTP Server 1 option.

4. Scroll to the IPv6 TFTP Server 2

option, press the Edit softkey, and then enter a new backup TFTP server IP address.

5. Press the Val id at e softkey, and

then press the Save softkey.

Network Configuration Menu

For information about the CTL file or ITL file, see Cisco Unified Communications Manager Security Guide. For

information about unlocking the CTL file, see

Unlocking

the CTL and ITL Files, page 4-41.

Understanding DHCPv6 and Autoconfiguration

You can choose to configure the IP address and other network settings, such as the TFTP server, DNS server, domain, and name on an IP Phone manually or by using a router or a DHCP server to automatically assign the IP address and other network information. For more information on how the Auto IP Configuration and DHCPv6 settings determine where the IP Phone acquires its IPv6 address and other network settings, see

Ta b l e 4-5 Determining Where a Phone Acquires Its Network Settings

DHCPv6 Auto IP Configuration How the Phone Acquires its IP address and Network Settings

Disabled Disabled You must manually configure an IP address and the other network settings.

Disabled Enabled You must manually configure an IP address and the other network settings.

Tabl e 4-5.

Note When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

Note When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

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Device Configuration Menu

Table 4-5 Determining Where a Phone Acquires Its Network Settings (continued)

DHCPv6 Auto IP Configuration How the Phone Acquires its IP address and Network Settings

Enabled Disabled The DHCP server assigns the IP address and the other network settings to the

phone.

Enabled Enabled When the M-bit is set on the router, the O-bit is ignored. The phone can set

its IPv6 address based on an IPv6 address received from a DHCPv6 server or the phone can acquire its IPv6 address through stateless address autoconfiguration.

When the M-bit is not set, you should set the O-bit on the router. The phone will then acquire its IPv6 address through stateless address autoconfiguration. The phone will not request an IPv6 address from the DHCPv6 server, but it will request other network configuration information.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Device Configuration Menu, page 4-18

Device Configuration Menu

The Device Configuration menu provides access to eight sub-menus from which you can view a variety of settings that are specified in the configuration file for a phone. The phone downloads the configuration file from the TFTP server. These sub-menus are:

• Unified CM Configuration Menu, page 4-19

• SIP Configuration Menu for SIP Phones Only, page 4-20

• Call Preferences Menu for SIP Phones, page 4-22

• HTTP Configuration Menu, page 4-23

• Locale Configuration Menu, page 4-24

• UI Configuration Menu, page 4-26

• Media Configuration Menu, page 4-28

• Ethernet Configuration Menu, page 4-31

• Security Configuration Menu, page 4-32

• QoS Configuration Menu, page 4-33

• Network Configuration Menu, page 4-34

4-18

For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying

a Configuration Menu, page 4-2.

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Unified CM Configuration Menu

The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3, Unified CM4, and Unified CM5. These options show the Cisco servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Configuration.

For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration menu will show the Cisco and one of the states shown in

Ta b l e 4-6 Cisco Unified Communications Manager Server States

State Description

Active Cisco Unified Communications Manager server from which the phone is

Standby Cisco Unified Communications Manager server to which the phone

Blank No current connection to this Cisco Unified Communications Manager

Unified Communications Manager Administration, Cisco Unified CM Group

Device Configuration Menu

Unified Communications Manager

Unified Communications Manager server IP address or name

Tabl e 4-6.

currently receiving call-processing services

switches if the current server becomes unavailable

server

An option may also display one of more of the designations or icons shown in Table 4-7.

Ta b l e 4-7 Cisco Unified Communications Manager Server Designations

Designation Description

SRST Indicates a Survivable Remote Site Telephony router capable of

providing Cisco

Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco unreachable. The SRST Cisco

Unified Communications Manager servers become

Unified Communications Manager

always appears last in the list of servers, even if it is active.

For more information, see Survivable Remote Site Telephony

Configuration in the Cisco Unified Communications Manager

Administration Guide.

TFTP Indicates that the phone was unable to register with a Cisco Unified

Communications Manager listed in its configuration file, and it registered with the TFTP server instead.

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Device Configuration Menu

Table 4-7 Cisco Unified Communications Manager Server Designations (continued)

Designation Description

(Authentication icon)

(Encryption icon)

Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Appears as a shield and indicates that the call is from a trusted device, and that the connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, see Cisco Unified Communications Manager Security Guide.

Appears as a padlock and indicates that the call is from a trusted device, and that the connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about authentication and encryption, see Cisco Unified Communications Manager Security Guide.

The Encryption icon is also displayed when a Cisco Unified IP Phone is configured as protected. For more information about protected calls, see Cisco Unified Communications Manager Security Guide. Protected calls are not authenticated.

SIP Configuration Menu for SIP Phones Only

The SIP Configuration menu contains these sub-menus:

• SIP General Configuration Menu, page 4-20

• Line Settings Menu for SIP Phones, page 4-21

SIP General Configuration Menu

The SIP General Configuration menu displays information about the configurable SIP parameters on the phone.

Ta b l e 4-8 SIP General Configuration Menu Options

Option Description To Change

Preferred CODEC

Out of Band DTMF

Displays the CODEC to use when a call is initiated. This value will always be set to none.

Displays the configuration of the out-of-band signaling (for tone detection on the IP side of a gateway). The Cisco Unified IP Phone (SIP) supports out-of-band signaling by using the AVT tone method. This value will always be set to avt.

This value will always be set to Yes. Display only—cannot configure.

Proxy

request expires.

Phone Label Displays the text that is displayed on the top right status line of the

LCD on the phone. This text is for end user display only and has no effect on caller identification or messaging. This value will always be set to null.

Tabl e 4-8 describes the options in this menu.

Display only—cannot configure.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

Display only—cannot configure.

> 

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Device Configuration Menu

Table 4-8 SIP General Configuration Menu Options (continued)

Option Description To Change

Enable VAD This value is set to No by default. From Cisco Unified

Communications Manager Administration, choose Device Device Settings > SIP Profile.

Start Media Port Displays the start Real-Time Transport Protocol (RTP) range for

media.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

End Media Port Displays the end Real-Time Transport Protocol (RTP) range for

media.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

NAT Enabled Displays if Network Address Translation (NAT) is enabled. This

Display only—cannot configure.

value will always be set to false.

NAT Address Displays the WAN IP address of the NAT or firewall server. This

Display only—cannot configure.

value will always be set to null.

Call Statistics This value is set to No by default. From Cisco Unified

Communications Manager Administration, choose Device

Device Settings > SIP Profile.

> 

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-18

Line Settings Menu for SIP Phones

The Line Settings menu displays information that relates to the configurable parameters for the lines on your SIP Phone.

Ta b l e 4-9 Line Settings Menu Options

Option Description To Change

Name Displays the lines and the number used to register each line. Use Cisco Unified

Short Name Displays the short name configured for the line. Use Cisco Unified

Table 4-9 describes the options in this menu.

Communications Manager Administration to modify.

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Device Configuration Menu

Table 4-9 Line Settings Menu Options (continued)

Option Description To Change

Longer Authentication Name

Displays the name used by the phone for authentication if a registration is challenged by the call control server during initialization.

Use Cisco Unified Communications Manager Administration to modify.

The length of the SIP digest authentication name is 128 characters for Cisco Unified 7900 Series SIP Phones. The authentication name is used to verify that the phone is allowed to send SIP messages (REGISTER, INVITE, and SUBSCRIBE) to the Cisco Unified CM.

Display Name Displays the identification the phone; used for display for caller

identification purposes.

Use Cisco Unified Communications Manager Administration to modify.

Proxy Address Displays the IP address of the proxy server used by the phone. The

Display only—cannot configure. value is left blank because it is not applicable to SIP Phones that are using Cisco Unified Communications Manager.

Proxy Port The value is left blank because it is not applicable to SIP Phones

Display only—cannot configure. that are using Cisco Unified Communications Manager.

Shared Line Displays if the line is part of a shared line (Yes) or not (No). Display only—cannot configure.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-18

Call Preferences Menu for SIP Phones

The Call Preferences menu displays settings that relate to the settings for the call preferences on the SIP Phone.

Ta b l e 4-10 Call Preferences Menu Options

Option Description To Change

Caller ID Blocking Indicates whether caller ID blocking is enabled

Anonymous Call Block Indicates whether anonymous call block is enabled

Call Waiting Preferences Displays a sub-menu that indicates whether call

Call Hold Ringback Indicates whether the call hold ringback feature is

Table 4-10 describes the options in this menu.

(Yes) or disabled (No) for the phone.

waiting is enabled (Yes) or disabled (No) for each line.

enabled (Yes) or disabled (No) for the phone.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

Use Cisco Unified Communications Manager Administration to modify.

From Cisco Unified Communications Manager Administration, choose Device

Device Settings > SIP Profile.

> 

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Table 4-10 Call Preferences Menu Options (continued)

Option Description To Change

Stutter Msg Waiting Indicates whether stutter message waiting is

enabled (Yes) or disabled (No) for the phone.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

Call Logs BLF Enabled Indicates whether BLF for call logs is enabled

(Yes) or disabled (No) for the phone.

Auto Answer Preferences Displays a sub-menu that indicates whether auto

answer is enabled (Yes) or disabled (No) for the each line.

Speed Dials Displays a sub-menu that displays the lines

available on the phone. Select a line to see the speed dial label and number assigned to that line.

Related Topics

• Displaying a Configuration Menu, page 4-2

Use Cisco Unified Communications Manager Administration to modify.

From Cisco Unified Communications Manager Administration, choose Call

Routing

From Cisco Unified Communications Manager Administration, choose

Device

> Phone > Add a New Speed Dial.

Device Configuration Menu

> 

> Directory Number.

• Device Configuration Menu, page 4-18

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone.

Note Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname

which maps to a IPv6 address for directories, services, messages, and information URLs. If you support the phone using URLs, you must configure the phone and the servers that provide URL services with IPv4 addresses.

Table 4-11 describes the options on the HTTP Configuration menu.

Ta b l e 4-11 HTTP Configuration Menu Options

Option Description To Change

Directories URL URL of the server from which the phone

obtains directory information.

Services URL URL of the server from which the phone

obtains Cisco

Unified IP Phone services.

Messages URL URL of the server from which the phone

obtains message services.

Information URL URL of the help text that appears on the

phone.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

From Cisco Unified Communications Manager Administration, choose Device

Configuration.

> Phone > Phone

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Device Configuration Menu

Table 4-11 HTTP Configuration Menu Options (continued)

Option Description To Change

Authentication URL URL that the phone uses to validate requests

made to the phone web server.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

Proxy Server URL URL of proxy server, which makes HTTP

requests to non-local host addresses on behalf of the phone HTTP client and provides

From Cisco Unified Communications Manager Administration, choose Device Configuration.

responses from the non-local host to the phone HTTP client.

Idle URL URL of an XML service that the phone

displays when the phone has not been used for the time specified in the Idle URL Time option

From Cisco Unified Communications Manager Administration, choose Device Configuration.

and no menu is open. For example, you could use the Idle URL option and the Idle URL Time option to display a stock quote or a calendar on the LCD screen when the phone has not been used for 5 minutes.

Idle URL Time Number of seconds that the phone has not

been used and no menu is open before the XML service specified in the Idle URL option

From Cisco Unified Communications Manager Administration, choose Device Configuration.

is activated.

> Phone > Phone

Locale Configuration Menu

The Locale Configuration menu displays information about the user locale and the network locale used by the phone.

Ta b l e 4-12 Locale Configuration Menu Options

Option Description To Change

User Locale User locale associated with the phone user. The

user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

For more information on installing user locale, see Cisco Unified Communications Operating System Administration Guide.

User Locale Version Version of the user locale loaded on the phone. Display only—cannot configure.

User Locale Char Set

Character set that the phone uses for the user locale.

Network Locale Network locale associated with the phone user.

The network locale identifies a set of detailed information that supports the phone in a specific location, including definitions of the tones and cadences used by the phone.

Table 4-12 describes the options on this menu.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

Display only—cannot configure.

From Cisco Unified Communications Manager Administration, choose Device

Configuration.

> Phone > Phone

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Device Configuration Menu

Table 4-12 Locale Configuration Menu Options (continued)

Option Description To Change

Network Locale Ve rs i on

NTP Configuration

(SIP Phones only)

Version of the network locale loaded on the phone.

Menu to view information on NTP server and mode configuration. For more information, see

NTP Configuration Menu for SIP Phones,

Display only—cannot configure.

From Cisco Unified Communications Manager Administration, choose System > Phone NTP Reference.

page 4-25.

NTP Configuration Menu for SIP Phones

The NTP Configuration menu displays information about the NTP server and mode configuration used by SIP Phones.

Ta b l e 4-13 NTP Configuration Menu Options

Option Description To Change

NTP IP Address 1 IP address of the primary NTP server. From Cisco Unified Communications Manager

NTP IP Address 2 IP address of the secondary or backup NTP

server.

NTP Mode 1 Primary server mode. Supported modes are

Directed Broadcast, Unicast, Multicast, Any cast.

NTP Mode 2 Secondary server mode. Supported modes are

Directed Broadcast, Unicast, Multicast, Any cast.

Table 4-13 describes the options on this menu.

Administration, choose System

Reference.

From Cisco Unified Communications Manager Administration, choose System

Reference.

From Cisco Unified Communications Manager Administration, choose System

Reference.

From Cisco Unified Communications Manager Administration, choose System

Reference.

> Phone NTP

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Device Configuration Menu

UI Configuration Menu

The UI Configuration menu displays the status of various user interface features on the phone.

Table 4-14 describes the fields in this menu.

Ta b l e 4-14 UI Configuration Menu Options

Option Description To Change

Auto Line Select Indicates whether the phone shifts the call focus

to incoming calls on all lines.

When this option is disabled, the phone only shifts the call focus to incoming calls on the line that is in use. When this option is enabled, the phone shifts the call focus to the line with the most recent incoming call.

Default: Disabled

BLF for Call Lists Indicates whether the Busy Lamp Field (BLF) is

enabled for call lists.

Reverting Focus Priority

Indicates whether the phone shifts the call focus on the phone screen to an incoming call or a reverting hold call. Settings include:

Lower—Focus priority given to incoming calls.

Higher—Focus priority given to reverting calls.

Even—Focus priority given to the first call.

Auto Call Select Indicates whether the phone automatically shifts

the call focus to an incoming call on the same line when the user is already on a call.

From Cisco Unified Communications Manager Administration, choose

Device

> Phone > Phone Configuration.

From Cisco Unified Communications Manager Administration, choose System Parameters.

From Cisco Unified Communications Manager Administration, choose System > Device Pool.

Media Configuration Menu

The Media Configuration menu displays whether the headset, wireless headset, speakerphone, and video capability are enabled on the phone. This menu also displays options for recording tones that the phone may play to indicate that a call may be recorded.

Ta b l e 4-15 Media Configuration Menu Options

Option Description To Change

Headset Enabled Indicates whether the Headset button is enabled

on the phone.

Headset Hookswitch Control Enabled

Indicates whether the wireless headset hookswitch feature is enabled on the phone.

(Cisco Unified IP Phones 7962G and 7942G only)

Speaker Enabled Indicates whether the speakerphone is enabled

on the phone.

Video Capability Enabled

Indicates whether the phone can participate in video calls when connected to an appropriately equipped computer.

Table 4-15 describes the options on this menu.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

From Cisco Unified Communications Manager Administration, choose Device Phone Configuration.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

From Cisco Unified Communications Manager Administration, choose Device

Configuration.

> Phone > Phone

> Phone > 

> Phone > Phone

4-28

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

OL-23091-01

Cisco Communications Manager 8.6 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Overview

Audience

Preface

Organization

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Document Conventions

An Overview of the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE

What Networking Protocols are Used?

IPv6 Support on Cisco Unified IP Phones

What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

Feature Overview

Configuring Telephony Features

Understanding Security Features for Cisco Unified IP Phones

Configuring Network Parameters Using the Cisco Unified IP Phones

Providing Users with Feature Information

Overview of Supported Security Features

Understanding Security Profiles

Identifying Authenticated, Encrypted, and Protected Phone Calls

Establishing and Identifying Secure Conference Calls

Establishing and Identifying Protected Calls

Call Security Interactions and Restrictions

Supporting 802.1X Authentication on Cisco Unified IP Phones

Overview

Required Network Components

Reducing Power Consumption on the Phones

Security Restrictions

Overview of Configuring and Installing Cisco Unified IP Phones

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager Administrations

Installing Cisco Unified IP Phones

Checklist for Installing the Cisco Unified IP Phones

Preparing to Install the Cisco Unified IP Phones on Your Network

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications Manager

Understanding How the Cisco Unified IP Phones Interact with the VLAN

Providing Power to the Cisco Unified IP Phones

Power Guidelines

Power Outage

Obtaining Additional Information about Power

Understanding Phone Configuration Files

Understanding the Phone Startup Process

Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Auto-Registration

Adding Phones with Auto-Registration and TAPS

Adding Phones with Cisco Unified Communications Manager Administration

Adding Phones with BAT

Using Cisco Unified IP Phones with Different Protocols

Converting a New Phone from SCCP to SIP

Determining the MAC Address for a Cisco Unified IP Phones

Converting an In-Use Phone from One Protocol to the Other

Deploying a Phone in an SCCP and SIP Environment

Setting Up the Cisco Unified IP Phones

Before You Begin

Understanding the Cisco Unified IP Phone Components

Network Requirements

Cisco Unified Communications Manager Configuration

Network and Access Ports

Handset

Speakerphone

Headset

Audio Quality

Connecting a Headset

Disabling a Headset

Enabling a Wireless Headset on the Cisco Unified IP Phones

Using External Devices

Installing the Cisco Unified IP Phones

Attaching a Cisco Unified IP Phone Expansion Module

Feature Key Capacity Increase for Cisco Unified IP Phones

Adjusting the Placement of the Cisco Unified IP Phone

Adjusting Cisco Unified IP Phone Placement on the Desktop

Securing the Phone with a Cable Lock

Mounting the Phone to the Wall