Cisco Catalyst 6800 Series Quick Start Configuration Manual

Smart Call Home Quick Start Configuration Guide for

Catalyst® 6800 Series Switches

Smart Call Home offers proactive diagnostics and real-time alerts on select Cisco devices, which provides high­er network availability and increased operational efficiency. Smart Call is a secure connected service of Cisco
SMARTnet™ for the Catalyst 6800.

This document provides information to configure and register a Catalyst 6800 for Smart Call Home u sing four
options. It is assumed that the device has the necessary DNS configuration (ip domain-name and ip name­server for DNS look-ups or ip host for static entries) in order to resolve host-names that may appear in destina­tion addresses.

1. HTTPS transport from the Catalyst 6800 to Cisco

2. Email transport from the Catalyst 6800 to Cisco

3. HTTP from the Catalyst 6800 to a Transport Gateway (TG) - HTTPS transport to Cisco

4. Email from the Catalyst 6800 to a Transport Gateway (TG) - HTTPS transport to Cisco

5. Call Home Configuration - HTTP with Single command

Note: For security reasons, Cisco recommends customers make use of one of the HTTPS transport options,
due to the additional payload encryption that HTTPS offers. The Transport Gateway software is down­loadable from Cisco and is available for customers that require an aggregation point or a proxy for connec­tion to the internet.

Requirements for Smart Call Home:

 IOS version 15.1(2) SY1 is the minimum version required to support Call Home.

 A CCO ID associated with an appropriate Cisco SMARTnet Service contract for your company.

 Cisco SMARTnet Service for the device to be registered.

 An image with cryptographic support is required to encrypt messages on the Catalyst 6800 for HTTPS

transport.

Resources for Smart Call Home:

Configure the HTTP Server section
Configuring Smart Call Home
Smart Call Home Support Forum
Smart Call Home Cisco.com

Smart Call Home User Guide

Smart Call Home Server Certificate for HTTPS

.

Call Home Configuration - HTTPS to Cisco

The following is a sample configuration showing the minimum steps required to configure Call Home on a
Catalyst 6800 to communicate securely with the Smart Call Home System using HTTPS and a command to start
the registration process.

1. Enable Call Home - In global configuration mode enter the service call-home command to activate the call-

home feature and enter the call-home configuration command to enter call-home configuration mode.

Cat6800#configure terminal
Cat6800(config)#service call-home

2. Configure the mandatory contact email address -

Cat6800(config)#call-home

Cat6800(cfg-call-home)#contact-email-addr username@domain-name

3. Activate the default CiscoTAC-1 Profile and set the transport option to HTTP-

Cat6800(cfg-call-home)#profile CiscoTAC-1
Cat6800(cfg-call-home-profile)#active
Cat6800(cfg-call-home-profile)#destination transport-method http

4. Exit and Save the configuration -

Cat6800(config)#end
Cat6800#copy running-config startup-config

5. Send a Call Home Inventory message to start the registration process -

Cat6800#call-home send alert-group inventory profile CiscoTAC-1
Sending inventory info call-home message ...

6. Receive an email from Cisco and follow the link to complete registration for Smart Call home -

Please wait. This may take some time ...