Cisco Business Access Point Administration Guide, Version 10.0.1.0

First Published: 2020-04-28

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CHAPTER 1

CHAPTER 2

CHAPTER 3

Cisco Business Wireless Access Points Overview 1

About Cisco Business Wireless Access Points 1

Supported Cisco Access Points 1

Supported Software Images 2

Supported Browsers 2

Cisco Business Wireless Access Points Overview

This chapter contains the following sections:

• About Cisco Business Wireless Access Points, on page 1

• Supported Cisco Access Points, on page 1

• Supported Software Images, on page 2

• Supported Browsers, on page 2

• Related Documents, on page 2

About Cisco Business Wireless Access Points

The Cisco Business Wireless (CBW) network solution comprises of at least one 802.11ac Wave 2 Cisco Business Series Access Point with an in-built software that manages other access points in the network.

An Access Point (AP) that controls all the Access Points in the network is termed as the Master AP and the access points controlled by the Master AP is termed as the Subordinate AP in this guide.

The Master AP has two roles: It controls all the Subordinate APs that joins the network. It independently serves wireless clients like other Subordinate APs.

You may refer this administration guide for details on both the Master APs and the Subordinate APs. It provides instructions on getting started with an access point and also explains various options available to monitor and manage the APs using the WebUI.

Supported Cisco Access Points

The following Cisco Business Series APs are supported in the Cisco Business Wireless (CBW) AP network:

Note

• APs listed under Master APs can also function as Subordinate APs.

• This Administration Guide can be referred for both Master APs and the Subordinate APs of all models in this series.

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Supported Software Images

Table 1: Cisco APs supported in the CBW AP network

Cisco Business Wireless Access Points Overview

Subordinate APsMaster APs

Cisco Business 141AC Mesh ExtenderCisco Business 140AC Access Point

Cisco Business 142AC Mesh ExtenderCisco Business 240AC Access Point

Cisco Business 143AC Mesh ExtenderCisco Business 145AC Access Point

Note

may be used as Subordinate APs, the Mesh Extenders (141, 142 & 143) cannot be used as a Master AP.

Supported Software Images

You can download the CBW AP software for your AP model by navigating to

https://software.cisco.com/download/navigator.html

From the Software Download window, go to Wireless > Access Points. Based on your AP model, navigate to Cisco Business 100 Series Access Points/Cisco Business 200 Series Access Points and select a model from the list. You can view a list of currently available software with the latest version at the top. Choose the required version of the firmware image and proceed with the download to update the software.

Supported Browsers

Cisco Business Wireless Access Points are administered through a web user interface. To use this interface, your browser must be one of the following:

• Microsoft Internet Explorer 10 or above

Cisco Business 140AC Access PointWhile the Master APs (140, 145 & 240)

Cisco Business 240AC Access Point

Cisco Business 145AC Access Point

• Apple Safari version 7 or above

• Mozilla Firefox version 33 or above

• Google Chrome version 38 or above

You can also use the Cisco Business App on your mobile phone to monitor and administer the Access Points. You will need one of the following Operating Systems:

• Android version 5.0 or above

• iOS version 8.0 or above

Using Cisco Business Wireless Access Point GUI

This chapter contains the following sections:

• Using the Cisco Business Wireless Access Point GUI, on page 5

Using the Cisco Business Wireless Access Point GUI

Overview of the Cisco Business Wireless Access Point GUI with a description of the navigation pane links

Home window

Table 2: Cisco Business Wireless Access Point Home Page

DescriptionName

Navigation pane

Provides access to the Cisco Business Wireless features. Each of these main feature tabs comprises of sub-level tabs. Click to expand and view the sub-level tabs.

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Using the Cisco Business Wireless Access Point GUI

DescriptionName

Using Cisco Business Wireless Access Point GUI

Work pane

Area where the feature interface is displayed.

When you click an option in the Navigation pane, its corresponding window opens in this area.

The header toolbar contains the following options:Header toolbar

A hamburger icon (toggle button) for expanding and collapsing the navigation pane.

Cisco Product Name

Header title is the title of the web interface which indicates the AP model of the Master AP (on which the integrated CBW AP functionality is currently operating).

Click the help icon (?) to view the Cisco Business Access Point

Administration Guide document.

A search icon for searching an AP or client using its MAC address.

A notification icon that indicates if there was an incident of system crash or if a core dump is present.

A download icon that indicates if a new software update is available for your CBW APs on cisco.com. You may click this icon to redirect to the software update page in the UI and download the latest firmware.

A save icon to save the current CBW AP configuration to the NVRAM. For more details, see Saving the Master AP Configuration, on page 99.

A bi-directional icon to switch to Expert View to access advanced user options. The default is set to standard view.

Click this mail icon to send your feedback to Cisco Business Wireless Team.

A gear icon to view the current system information or to log off the Master AP web interface. It also specifies the username of the user who has logged into the application.

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Using Cisco Business Wireless Access Point GUI

Navigation Pane Options

The Navigation pane provides options to access the main Cisco Business Wireless Access Point features. Each of these options comprises several sub-options to perform various other tasks.

Table 3: Navigation Pane Options

Using the Cisco Business Wireless Access Point GUI

DescriptionNameIcon

Monitoring

Wireless Settings

Management

Services

Advanced

The Monitoring feature allows the Master AP to monitor WLANs and all the connected devices on the network. It also helps to view the performance of your APs, clients and guest clients in the network. For more details, refer to About the Cisco Business Wireless AP

Monitoring Service, on page 17 in this guide.

The Wireless Settings page is used to administer associated APs, manage WLANs, WLAN user accounts, and guest user accounts.

For more details, refer to About WLANs and RLANs in CBW Access

Point Network, on page 35 in this guide.

The Management page allows you to set management access parameters, manage admin accounts, manage network time, and perform software updates.

For more details, refer to Setting Up Management Access Interface,

on page 63 in this guide.

The Services page provides the mDNS service discovery feature and the Cisco Umbrella network security feature.

For more details, refer to About Multicast Domain Name System,

on page 81 in this guide.

The Advanced page provides the capability to set SNMP, syslog, and log configuration settings and to perform a reset to factory default.

For more details, refer to the Advanced, on page 89 section in this guide.

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Using the Cisco Business Wireless Access Point GUI

Using Cisco Business Wireless Access Point GUI

Cisco Business Access Point Administration Guide, Version 10.0.1.0

CHAPTER 3

Getting Started

This chapter contains the following sections:

• Prerequisite for Setting up and Accessing Cisco Business Wireless AP, on page 9

• AP Deployment Models, on page 10

• Launching the Setup Wizard, on page 11

• Using the Setup Wizard, on page 12

• Logging into the Cisco Business Wireless AP, on page 14

• Adding New Subordinate APs, on page 15

• Adding Mesh Extenders, on page 15

Prerequisite for Setting up and Accessing Cisco Business Wireless AP

• Ensure that there is no Master AP running in the network other than the CBW AP during setup or daily operation of a CBW AP network. The Cisco Master AP cannot inter-operate or co-exist with other Master APs in the same network.

• Decide on the first access point (AP) to be set up. The first AP to be set up should be the one that supports the Master AP functionality. This is to ensure that this AP can act as the Master AP, and the other APs can then connect to it as Subordinate APs. This will ensure that the pre-defined CiscoBusiness-Setup Service Set Identifier (SSID) is broad-cast only by the master AP and not by other APs.

• Ensure that the AP is properly installed as per its Quick Start Guide.

• The initial setup of the CBW AP can be done through the Master AP Setup Wizard and over Wi-Fi or using Cisco Business Mobile App.

• You require a Wi-Fi-enabled laptop to connect to the pre-defined CiscoBusiness-Setup SSID broadcasted by the Master AP. You cannot access this SSID through a wired network.

Note

Only one client is allowed to connect to the Ciscobusiness-Setup SSID for security purposes. If connection is refused, another device may have joined automatically. In this case, you should reboot the AP.

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AP Deployment Models

• Your laptop should have a compatible browser. For a list of browsers compatible with the CBW AP web user interface (UI), see Supported Browsers, on page 2.

AP Deployment Models

The following deployment models are supported in the Cisco Business Wireless AP network:

• Non-Mesh deployment (wired deployment only)— All the APs in the CBW AP network have a Wired Uplink. The supported APs in the network are master capable. One among them will serve as a Master AP and the other APs (referred to as Subordinate APs) in the CBW network will join the Master AP. The APs will act in AP-only mode.

Supported APs (Master APs)— CBW140AC, CBW145AC, CBW240AC.

Getting Started

Note

Ensure that the switch is in turn connected to the router for internet access.

• Mesh deployment (wireless deployment with single/multiple wired uplink APs)— In this deployment model, the CBW AP network comprises of both Master AP and Subordinate APs (wired APs and wireless Mesh Extenders). The APs that have a wired uplink (includes the Master AP) acts as Root AP (RAP) to which the Mesh Extenders (MAP) joins wirelessly. Master AP will act in Bridge mode. To setup this deployment, refer to the section, About Cisco Mesh. For Associating the wireless Mesh Extenders to the network, add the Ethernet MAC address of the Extenders in the local MAC address table of the Master AP. For details, refer to Adding Mesh Extenders, on page 15. Wireless Mesh Extenders have the dynamic algorithm to select the best RAP based on the signal strength and join the same.

Note

Ensure that you enable Mesh while configuring the Initial Setup Wizard for this deployment model.

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Getting Started

Launching the Setup Wizard

Note

Only Mesh Extenders (such as CBW141AC, CBW142AC & CBW143AC) are required to be manually added to the auth-list. Where as, the Subordinate APs that are non-Mesh Extenders (such as CBW140AC, CBW145AC & CBW240AC) are connected via wired uplink and are automatically added to the auth-list.

You can obtain the MAC address by reading the QR code on the back of the device with a QR Reader app on a mobile phone. You can also find the MAC address at the bottom of the AP Device.

Supported APs in Mesh deployment:

• Master APs— CBW140AC, CBW145AC, CBW240AC

• Subordinate APs— CBW141ACAM, CBW142ACM, CBW143ACM, CBW140AC, CBW145AC, CBW240AC.

Note

APs listed under Master APs can also function as Subordinate APs.

Launching the Setup Wizard

Note

You may use the Cisco Business Mobile App instead of the Web UI to run the setup wizard.

Step 1 Boot the AP that has the Master capability.

In a few minutes, the CiscoBusiness-Setup SSID starts broadcasting and the AP's status LED cycles through patterns from red, amber and green to blinking green.

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Getting Started

Using the Setup Wizard

Step 2 Connect the laptop to the CiscoBusiness-Setup SSID through Wi-Fi and enter the default password: cisco123.

Note

The laptop obtains an IP address from the subnet of the Master AP.

Step 3 Launch a supported web browser, such as Chrome, Firefox, Safari or Internet Explorer.

For the Apple clients, after connecting to the CiscoBusiness-Setup SSID, the captive portal window may automatically open with the Welcome page followed by the initial Setup Wizard.

Note

After connecting to the CiscoBusiness-Setup SSID, upon opening a web browser, you should automatically be redirected to http://ciscobusiness.cisco. If not, go to the following step.

Step 4 In the address bar, type the URL: http://ciscobusiness.cisco and press Enter

Step 5 Click Start on the Cisco Business Wireless Access Point page to launch the Setup Wizard. You will be required to

create an admin account.

Note

Only one client can be connected to the CiscoBusiness-Setup SSID at a time.

For instructions on entering details on the Setup Wizard page, refer to Using the Setup Wizard, on page 12.

Using the Setup Wizard

The Setup Wizard helps you configure certain basic parameters on your Cisco Business Wireless AP (CBW AP), and thereby get your AP network running.

Once you have completed the steps in Launching the Setup Wizard, on page 11, use the following sections as a reference for the data that you enter and proceed with the configuration wizard pages.

Welcome Screen

Click the Start button in the Welcome screen. The Cisco Business Wireless Access Point page relevant to your AP model is displayed.

1. Create an admin user account on the Master AP. You can enter up to 24 ASCII characters.

Note

The username is case sensitive and cannot be cisco or its variant.

2. Enter a password. The password can contain 8-127 ASCII characters. When specifying a password, ensure the following:

• The password must include lowercase letters, uppercase letters, digits, or special characters. The special characters can be ~, !, @, #, $, %, ^, &, *.

• No character in the password can be repeated more than three times consecutively.

• The new password cannot be the same as the associated username or the username reversed.

• The password cannot be cisco, ocsic, or any variant obtained by changing the capitalization of the letters in the word Cisco. In addition, you cannot substitute 1, I, or ! for i, 0 for o, or $ for s.

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Getting Started

Using the Setup Wizard

3. Confirm the password and click Start.

Set Up Your Master AP

Specify the following basic parameters for setting up your Master AP:

DescriptionField

Master AP Name

Country

Date and Time

Mesh

Enter the name that you want to assign to the Master AP.

Note

A max of 24 characters is allowed.

The characters can be upper/lowercase letters, numbers, dot, and hyphen.

The name should always start with an alphabet and should not end with '.' or '-'.

Choose the country that matches the physical location of the CBW AP.

Note

The CBW AP will display only countries that are supported by the regulatory domain of the AP. You can choose your country from the drop-down list.

There are strict regulatory rules to operate under the proper country code during the usage.

Specify the date. By default, your device's system time is applied. You can manually edit the date and time, if required.

Select your time zone.Timezone

To add Mesh Extenders to your AP network, enable the Mesh option. By default this option is disabled.

Would you like Static IP for your Master AP (Management Network)

Default Gateway

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Enable this option, if you want to configure a static IP for the management interface. If not, the interface gets an IP address from your DHCP server (typically in your router). By default, this option is disabled.

Note

A management IP address should be within current subnet of your local VLAN and not in the client pool issued by your DHCP server.

If you choose to configure the static IP, then you will be required to enter data in the following fields. If not, you can proceed to the next section.

Enter the IP address for managing the Master AP.Management IP Address

Enter the subnet mask for the Master AP.Subnet Mask

Enter the default gateway or router IP address for the Master AP.

Logging into the Cisco Business Wireless AP

Create your Wireless Networks

Specify the following parameters:

Getting Started

DescriptionField

Network Name

Security

Passphrase

Show Passphrase

Specify a SSID for your Wireless network. You can enter up to 31 characters in this field.

Note

By default, the SSID security is set to WPA2 Personal that uses pre-shared key (PSK) authentication.

Specify the passphrase or the pre-shared key (PSK). The password should contain 8 - 63 ASCII characters.

Note

Re-Enter the passphrase or the pre-shared key (PSK) here.Confirm Passphrase

Enable in order to display the passphrase in clear text for visible confirmation.

Make a note of this SSID to connect a client and log into the CBW web user interface which is detailed in the later section of this chapter. For details, refer to

Logging into the Cisco Business Wireless AP, on page

14.

Make a note of this Passphrase to connect a client to the SSID and log into the CBW web user interface which is detailed in the later section of this chapter. For details, refer Logging into the Cisco Business

Wireless AP, on page 14.

Once you complete the configuration settings, click Next to proceed or Back to modify the data in the previous screens. Confirm the settings and click Apply to save the configuration.

The access point reboots. This may take up to 6 minutes. The booting process is complete when the LED is consistently blinking green, or solid green.

Note

For a detailed explanation on the LED behavior, see, LED Color Indicators for Cisco Business Wireless APs,

on page 107.

You can now proceed to Logging into the Cisco Business Wireless AP, on page 14.

Logging into the Cisco Business Wireless AP

Once you have completed the steps in Using the Setup Wizard, on page 12, follow the subsequent instructions to log into the CBW AP web user interface (UI). You can monitor and manage the access point and associated devices using this web interface (UI).

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Getting Started

Adding New Subordinate APs

Step 1 Connect to the new SSID that you created using the Setup Wizard ->Create Your Wireless Network process.

Step 2 Open a supported web browser. In the address bar, type https://ciscobusiness.cisco or https://<ip address> and press

Enter. The Cisco Business Wireless Access Point login page is displayed.

The CBW AP uses a self-signed certificate for HTTPS. Therefore, all browsers will display a warning and ask you whether you wish to proceed with an exception when the certificate is presented to the browser. Accept the warning in order to access the Master AP login page.

Note

Step 3 Click Login and enter the user name and password you created during the initial Setup Wizard process to proceed with

using the web UI options.

If the Firefox browser doesn’t throw an exception, navigate to Options > Privacy & security > Certificates > view certificates> Servers > Add exception and add an exception for https://ciscobusiness.cisco

What to do next

After you log in, the default landing page is the Network Summary window. For more information, see

About the Cisco Business Wireless AP Monitoring Service, on page 17.

Adding New Subordinate APs

If you have a CBW network up and running, then adding new wired APs to the network is easy.

Step 1 Plug the Wired uplink AP (CBW140AC, CBW145AC or CBW240AC) into the Ethernet LAN in which the current Master

AP is connected.

Step 2 The new AP will boot up, update its firmware to match the Master AP, copy the configuration information and then join

the Wireless Network.

Now, you can mange the newly added AP through the Web UI by navigating to Wireless Settings > Access Points page.

Adding Mesh Extenders

You can add a Mesh Extender such as CBW141ACM, CBW142ACM, or CBW143ACM to the Wireless Network.

Ensure that you have enabled the Mesh option in the initial setup wizard. If not, then, go to Wireless Settings > Mesh, enable the Mesh toggle button and click Apply. For detailed information, refer to About Cisco Mesh,

on page 57.

Now, MAC address of the Mesh Extender should be added to the Local MAC Addresses table. You can add this using one of the following methods:

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Adding Mesh Extenders

Note

Getting Started

Using the Management Web UI

You must enter the MAC address of all Mesh Extenders that you want to use in the mesh network with the Master AP. A Master AP responds only to discovery requests from indoor radios that appear in its authorization list. To add the MAC Address in Auth-List, do the following:

1. Navigate to Wireless Settings > WLAN Users > Local MAC Addresses.

2. Click Add MAC Address.

3. Specify the MAC Addresses.

4. In the Description field, specify a description of the mesh access point. The text that you enter identifies

the mesh access point on the Master AP.

You might want to include an abbreviation of its name and the last few digits of the MAC address, such as ap1522:62:39:10. You can also note details on its location such as roof top, pole top, or its cross streets.

5. You may now choose to join or block an Access Point using the following instructions:

• Choose the Type as Whitelist to join the access points to the Master AP.

• Choose the Type as Blacklist to block a particular access point from joining the Master AP.

Note

Blacklisting a client or Mesh Extender that is currently joined to the network will not take effect until it attempts to rejoin the network (after disconnect or reboot).

6. Select the Profile Name from the drop-down list and click Apply. By default, the profile name is mapped to Any WLAN/RLAN.

You may now check to see if the MAC address you added has been listed in the AP network by navigating to Wireless Settings > Access Points. You will find the MAC address added in the column, AP Mac along with the AP name under the AP Model column of the table.

Using the Cisco Business Mobile App

1. Connect to the SSID setup for the Master AP and log into the Master AP admin account.

2. Select Monitor my Network, then choose Add a device.

3. Scan the MAC address of the Mesh Extender using the QR code reader.

To troubleshoot issues with Mesh Extender, refer to Deployment and Troubleshooting Guidelines, on page

112.

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CHAPTER 4

Monitoring

This chapter contains the following sections:

• About the Cisco Business Wireless AP Monitoring Service, on page 17

• Customizing the Network Summary View, on page 18

• Customizing Access Points Table View, on page 19

• Viewing Access Point Details, on page 20

• Viewing Client Details, on page 23

• Viewing Guest Client Details, on page 26

• Troubleshooting a Client, on page 26

• Viewing Applications, on page 28

• Viewing Rogue Access Points, on page 28

• Viewing Interferer Details, on page 30

• Wireless Dashboard, on page 31

• Customizing the Access Point Performance View, on page 32

• Customizing the Client Performance View, on page 33

About the Cisco Business Wireless AP Monitoring Service

The Cisco Business Wireless AP Monitoring service enables the Master AP to monitor the WLANs and all the connected devices on the network.

The Monitoring service offers the following capabilities through the Network Summary and Wireless Dashboard tabs:

• View details of configured WLANs.

• View list of top WLANs based on traffic and associated clients.

• View details of APs in the network.

• View details of clients operating actively at either 2.4 GHz or 5 GHz.

• View summary of client device, guest client device, operating systems and applications running on these devices.

• View a detailed list of rogue clients and APs.

• View details of various interferers in the network on the 2.4 GHz and 5 GHz radio frequencies.

Cisco Business Access Point Administration Guide, Version 10.0.1.0

Customizing the Network Summary View

• Monitor the performance of APs in the network.

• Monitor the performance of clients and guest clients in the network.

Monitoring

Note

• All the parameters on the Network Summary page are read-only parameters.

• This page is automatically refreshed every 30 seconds.

Customizing the Network Summary View

The Network Summary page lets you view data in a graphical format. You can customize the Network Summary view by adding or removing the widgets. The data displayed in various widgets can be viewed either in the doughnut view format or in the tabular view format by toggling the display icon on the top right of the individual widgets.

Note

Each of the action icons available within the widget is discussed in the Using the Widgets section.

The following widgets are displayed in the Network Summary page.

• OPERATING SYSTEMS (By clients)—Displays the OS information of the Clients (such as Linux clients, Android clients and so on) that are connected to the WLAN. For this feature, the user has to enable Local Profiling in the WLAN.

• GUESTS (By usage)—Displays the Top 10 guest clients in the network based on the throughput and usage.

• ACCESS POINTS (By usage)—Displays the Top 10 access points in the network based on the number of clients connected, usage and throughput.

• APPLICATIONS (By usage)—Displays the Top 10 applications such as gmail, youtube, facebook and so on based on usage level of the clients connected in the network. For this feature, the user has to enable the Application Visibility Control (AVC) option in the WLAN.

• TOP WLANS (By usage)—Displays the Top 10 WLANs in the network by usage and number of clients connected.

• CLIENTS (By usage)—Displays the Top 10 clients in the network based on throughput and usage.

Using the Widgets

This section details the various icons/options available within the widget to customize and view data as required.

• Use the x icon within a widget to remove the widget from the Monitoring page.

• Use the + icon on the top right to add the widget in the Monitoring page.

• Use the clear data (gear) icon to clear the usage data and reset to zero.

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Cisco Business Access Point Administration Guide, Version 10.0.1.0

Specifications and Main Features

Frequently Asked Questions

User Manual