15 Obtaining Additional Publications and Information
Revised November 2007, 78-17436-03
1 Cisco 90-Day Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on
Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements
from Cisco.com.
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number 78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document
Format (PDF).
NoteYou must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe’s
website, http://www.adobe.com.
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-5236-01C0
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco warranty page appears.
d. Review the document online, or click the PDF icon to download and print the document in Adobe Portable Document
Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml
Duration of Hardware Warranty
Ninety (90) days.
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after
receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
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To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your
Cisco Sales and Service Representative.
Complete the information below, and keep it for reference:
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
Product Serial Number Location
You may need your product serial number when calling the Technical Assistance Center (TAC).
The serial number label for the Cisco 815 integrated services router is located on the back of the chassis, to the right of the
power switch.
Cisco Product Identification Tool
The Cisco Product Identification (CPI) tool provides detailed illustrations and descriptions showing where to find serial number
labels on Cisco products. It includes the following features:
• A search option that allows browsing for models using a tree-structured product hierarchy
• A search field on the final results page making it easier to look up multiple products
• Clear identification of end-of-sale products in results lists
The tool streamlines the process of locating serial number labels and identifying products. Serial number information expedites
the entitlement process and is important for access to support services.
The Cisco Product Identification tool can be accessed at the following URL:
http://tools.cisco.com/Support/CPI/index.do
Cisco Product Accessibility
This product family leverages a command line interface (CLI). The CLI is 508 conformant since it is text based and relies on a
keyboard for navigation. All functions of the router can be configured and monitored through the CLI.
For a complete list of guidelines and Cisco products adherence to accessibility, see Cisco Accessibility Products at the following
URL:
The Cisco 815 integrated services router (see Figure 1) is a small, modular desktop router that provides an integrated cable
solution. The Cisco 815 integrated services router communicates over a cable hybrid fiber coaxial (HFC) network for
office-to-Internet connectivity or branch-to-branch connectivity. The Cisco cable modem High-Performance WAN interface
cards (HWICs) are installed in the router as a fixed configuration for one HWIC full-feature cable modem high-speed
interaction, including quality of service (QoS) functionality.
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Figure 1Cisco 815 Integrated Services Router
PWR
W
IC
0
ACT/CH0
W
IC1
ACT/CH0
ETH
OK
ACT
AC
T/CH1
ACT/CH1
CO
L
Cisco
800
series
router
146794
Hardware Features
The Cisco 815 integrated services router has the following hardware features:
• One cable modem Data-Over-Cable Service Interface Specification (DOCSIS) port
• One 10/100 Fast Ethernet port
• Four 10/100BASE-TX Ethernet switch ports
• 32 MB of flash memory and 64 MB of DRAM (DRAM can be upgraded to 128 MB)
• 32 MB of NVRAM
Software Features
The Cisco 815 integrated services router has the following software features:
• Cisco IOS IP Base software image
• Cisco IOS advanced security software image available as a factory upgrade option
• Supports virtual private network (VPN) when upgraded
• Supports a maximum of 16 VLANs
• Supports DOCSIS 2.0, DOCSIS 1.1, and DOCSIS 1.0
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3 Documents, Equipment, and Tools
This section describes the documents, equipment, and tools included with the Cisco 815 integrated services router.
Items Included with the Cisco 815 Integrated Services Router
When you unpack the box containing your Cisco 815 integrated services router, you should find the following items:
• Power supply
• One DB-9-to-DB-25 modem adapter
• Power cable
• One RJ-45-to-DB-9 console cable
• One Ethernet cable
• Cisco.com card; Cisco product registration card
• Rubber chassis feet for desktop application
• Cisco Router and Security Device Manager CD
• Regulatory Compliance and Safety Information for the Cisco 800 Series and SOHO Series Routers document
All the documents referenced in this quick start guide are available on Cisco.com. For information on accessing Cisco.com, see
the “Where to Go Next” section on page 22. To view or print an online document in its original page format, click the PDF icon.
This section describes the ports and LEDs on the Cisco 815 integrated services router.
Back Panel Ports and LEDs
This section describes the router back panel ports and LEDs. See Figure 3, Table 1, and Table 2.
Figure 3Back Panel
1
Cisco 815
WIC
4ESW
2
ACT LNK
2x
3x
4xACT
ACT LNK
ACT LNK
LNK
1x
FDXLINK100WIC 0 OKWIC 1 OKMOD OK
10/100 ETHERNET
3
CONSOLE
AUX
HWIC-CABLE-D-2
CABLE
4
DS
LINK
US
POWER
ONLINE
5
+5, +12, -12 VDC
146791
12
11
1
Kensington-compatible locking socket
2
WIC 0 slot
3
Console port
6
10
8
9
7
7
WIC 1 OK
8
MOD OK LED
9
Auxiliary port
6
4
WIC 1 slot
5
Power switch
6
Power socket
10
10/100-Mbps Fast Ethernet port
11
FDX, 100, and LINK LEDs
12
WIC 0 OK LED
Table 1Back Panel Connectors
Connector/SlotLabel/ColorDescription
Fast Ethernet port10/100 ETHERNET (yellow)Connects the router to the local Ethernet network through this
port. This port autosenses the speed (10 Mbps or 100 Mbps) and
duplex mode (full- or half-) of the device to which it is connected
and then operates at the same speed and duplex mode.
Auxiliary portAUX (black)Connects to a modem for remote configuration with Cisco IOS
software.
Console portCONSOLE (blue)Connects to a terminal or PC for local configuration using
Cisco IOS software.
WIC-4ESWNo labelSupports interface card with four 10/100-BASE-TX Ethernet switch
ports. See Figure 4.
HWIC-CABLE-D-2No labelSupports one Cisco cable WIC. See Figure 5.
Table 2Back Panel LEDs
LED LabelColorDescription
WIC0 OKGreenOn when the WIC is correctly installed in the card slot.
Two LEDS are associated with the WIC-4ESW: the right LED labeled LNK and the left
LED labeled ACT. The LNK (physical layer link) LED is on when the Cisco IOS software
recognizes the switch and the connection is up. The ACT (activity) LED indicates that
data is being transmitted or received on the slot.
FDXGreenOn solid—Ethernet port is operating in full-duplex mode.
Off—Ethernet port is operating in half-duplex mode.
100GreenOn solid—Ethernet port is operating at 100 Mbps.
Off—Ethernet port is operating at 10 Mbps.
LINKGreenOn when the Ethernet link is up.
MOD OKGreenOn when the VPN hardware encryption module is installed and recognized by the Cisco
IOS software.
WIC1 OKGreenOn when the WIC is correctly installed in the card slot.
Figure 4WIC-4ESW
WIC
4ESW
ACT
4x
LNK
ACT
3x
LNK
ACT
2x
LNK
ACT
1x
LNK
95777
7
Figure 5HWIC-CABLE-D-2
HWIC-CABLE-D-2
CABLE
DS
US
ONLINE
LINK
POWER
146788
Front Panel LEDs
Use the router front panel LEDs to determine network activity and status on the Ethernet WIC ports. See Figure 6 and Table 3.
Figure 6Front Panel LEDs
PWR
OK
Table 3Front Panel LEDs
WIC0
ACT/CH0
ACT/CH1
WIC1
ACT/CH0
ACT/CH1
ETH
ACT
COL
65537
LED LabelColorDescription
PWRGreenOn when DC power is being supplied to the router.
OKGreenBlinks during the power-on self-test (POST). On when the router has successfully
booted up and the software is functional.
WIC0
ACT/CH0GreenBlinks when data is being sent to or received from the port on the card in the WIC0
slot.
2-port serial cards—Blinks when data is being sent to or received from the first port
on the 2-port card in the WIC0 slot.
ACT/CH1GreenRemains off.
2-port serial cards—Blinks when data is being sent to or received from the second port
on the 2-port card in the WIC0 slot.
WIC1
ACT/CH0GreenBlinks when data is being sent to or received from the port on the card in the WIC1
slot.
2-port serial cards—Blinks when data is being sent to or received from the first port
on the 2-port card in the WIC1 slot.
ACT/CH1GreenRemains off.
2-port serial cards—Blinks when data is being sent to or received from the second port
on the 2-port card in the WIC1 slot.
ETHN/AN/A
8
Table 3Front Panel LEDs (continued)
LED LabelColorDescription
ACTGreenBlinks when there is network activity on the Ethernet port.
COLYellowBlinks when there are packet collisions on the local Ethernet network.
5 Install the Router
Set the Cisco 815 integrated services router on a desktop or table. Attach the four rubber feet to the bottom of the chassis. For
more detailed installation instructions, see the Cisco 815 integrated services router hardware installation documentation at the
following URL:
For safety information you must know before working on your Cisco router, see the Regulatory Compliance and Safety
Information for the Cisco 800 Series and SOHO Series Routers document.
The Regulatory Compliance and Safety Information for the Cisco 800 Series and SOHO Series Routers document contains
translations of the warnings that appear in this quick start guide.
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