Cisco 811, 813 User Manual

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Cisco 811 and Cisco 813 Routers Hardware Installation Guide

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel:

408 526-4000 800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-7810188= Customer Order Number: 78-10188-03

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pack e t , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

Cisco 811 and Cisco 813 Routers Hardware Installation Guide

Preface ix

CONTENTS

Audience

Purpose ix

Organization x

Conventions x

Preface

This preface discusses the following topics:

• Audience

• Purpose

• Organization

• Conventions

• Related Documentation

• Obtaining Documentation

• Obtaining Technical Assistance

Audience

Purpose

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This guide is intended for service technicians with all levels of experience in installing routers.

The purpose of this guide is to provide detailed information about how to install the Cisco 811 and 813 routers. Despite the variation in experience of the technicians, this document is intended to help them connect the router to the network as quickly as possible.

Cisco 811 and Cisco 813 Routers Hardware Installation Guide

Organization

This guide contains the following information:

Preface

• Preface—Audience, organization, and conventions used in this guide, related

documents, and access to documentation.

• Product Overview—Router features, front and back panel, LEDs, ports, and

switches.

• Preparing for Installation—Safety information, preventing router damage,

and unpacking.

• Installation—Installing, mounting, and verifying the connections to your

router.

• Troubleshooting—Identifying and solving problems with your router.

• Technical Specifications—System, port connector, and cable specifications.

• Glossary—Definitions of technical terms frequently used in this guide.

Conventions

This section describes the conventions used in this guide.

Caution This symbol means reader be careful. In this situation, you might do

something that could result in equipment damage or loss of data.

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Preface

Conventions

Warning

Waarschuwing

Varoitus

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

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Attention

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d’avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Cisco 811 and Cisco 813 Routers Hardware Installation Guide

Conventions

Preface

Warnung

Avvertenza

Advarsel

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

xii

Aviso

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

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Preface

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

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Obtaining Documentation

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Preface

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

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Preface

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Documentation Feedback

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht ml

From this site, you can perform these tasks:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

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Obtaining Technical Assistance

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

• Emergencies— security-alert@cisco.com

• Nonemergencies— psirt@cisco.com

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to

encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&ex act=on

Preface

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

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Preface

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial

number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the To o l s &

Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool

offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Obtaining Technical Assistance

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

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Obtaining Technical Assistance

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Preface

xviii

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

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Preface

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and

logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and

certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for

maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

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http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to

help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

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Obtaining Additional Publications and Information

• World-class networking training is available from Cisco. You can view

current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

Preface

Cisco 811 and Cisco 813 Routers Hardware Installation Guide

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CHA P T E R

Product Overview

The Cisco 811 and 813 routers connect small professional offices or telecommuters over Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) lines to corporate local area networks (LANs) and the Internet. The routers offer multiprotocol routing between LAN and WAN ports.

The ISDN BRI service provided by your telephone service provider offers two bearer channels (B channels) and one data channel (D channel). The B channel operates at 64 kbps and carries user data. The D channel operates at 16 kbps and carries control and signaling information, although it can support user data transmission under certain circumstances.

The Cisco 811 and 813 routers include both the ISDN U and ISDN S/T ports.

The ISDN U interface is a two-wire interface from the telephone switch that supports full-duplex data transfer over a single pair of wires. The Cisco 811 and 813 ISDN U interface supports the data service unit (DSU) feature that is integrated in the routers.

The ISDN S/T interface is a four-wire interface from the telephone switch that supports full-duplex data transfer over two pairs of wires. Telephone service providers typically provide an ISDN S/T interface. The Cisco 811 and 813 ISDN S/T interface supports the connection to an external DSU, from which you can connect a digital telephone and other network devices.

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The Cisco 813 router supports data and voice applications. The data applications are implemented through the ISDN port. The voice applications are implemented with ISDN BRI and through the telephone ports.

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1-1

Figure 1-1 shows an example of a network connected to a Cisco 813 router.

Figure 1-1 Example of a Network Connected to a Cisco 813 Router

Cisco 813 Router

Personal

computer

Power supply

Chapter 1 Product Overview

Internet

Personal

computer

1-2

Personal

computer

Personal

computer

Fax

machine

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LAN

Analog

telephone

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Chapter 1 Product Overview

Features

Table 1-1 summarizes the features of the Cisco 811 and 813 routers.

Table 1-1 Cisco 811 and 813 Feature Summary

Feature Description

10BaseT Ethernet ports Connects to 10BaseT (10 Mbps) Ethernet

networks, compatible with 10/100-Mbps devices.

Console port Connects to terminal or PC for software

configuration using command-line interface and for troubleshooting.

ISDN BRI S/T port Connects to ISDN S/T network.

ISDN BRI U port Connects to ISDN U network.

Telephone ports (Cisco 813 only)

Internal DSU Eliminates need for an external DSU.

Flash memory 4 MB of Flash memory

Dynamic RAM (DRAM)

Easily distinguishable ISDN B-channel LEDs

Ease of installation Color-coded ports and cables to reduce the

Cisco IOS software Supports Cisco IOS software.

Cisco 800 Fast Step application

Locking power connector

Wall-mount feature Brackets on router bottom provide a way to

Connects to telephone, fax machine, or modem, which are connected to telephone services through ISDN line.

8 MB of DRAM

ISDN B-channel LEDs in a different color from other LEDs.

chance of error.

A basic configuration tool for Windows 95, Windows 98, and Windows NT.

Locks power connector in place.

mount router on wall or vertical surface.

Features

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1-3

Front Panel

1. An additional 8 MB of Flash memory can be added at the factory or at your site. You can order an upgrade kit and have trained and qualified personnel add the memory.

2. An additional 8 MB of DRAM can be added at the factory or at your site. You can order an upgrade kit and have trained and qualified personnel add the DRAM.

Front Panel

Figure 1-2 and Figure 1-3 show the front panel of the Cisco 811 and 813 routers.

Figure 1-2 Cisco 811 Front Panel

Chapter 1 Product Overview

DSU

LINE

RXD

TXD

RXD

ISDN

TXD

Figure 1-3 Cisco 813 Front Panel

DSU

LINE

PHONE

RXD

TXD

RXD

ISDN

TXD

ETHERNET

RXD

ETHERNET

CISCO 800

SERIES

RXD

CISCO 800

SERIES

TXD

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33095

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Chapter 1 Product Overview

LEDs

Table 1-2 summarizes the function of each LED:

Table 1-2 LED Functions

LED Color Function

OK Green On when power is supplied to the router and when the router completes

the self-test procedure and begins operating.

PHONE 2, 1 Green Cisco 813 router only. On when basic telephone service is in use.

ISDN DSU Green

ISDN LINE Green On when the ISDN interface and the ISDN terminal device are

ISDN B1 Orange

ISDN B1 RXD Orange Blinks when packets are received from the first ISDN B channel.

ISDN B1 TXD Orange Blinks when packets are sent from the first ISDN B channel.

ISDN B2 Orange

ISDN B2 RXD Orange Blinks when packets are received from the second ISDN B channel.

ISDN B2 TXD Orange Blinks when packets are sent from the second ISDN B channel.

ETHERNET

Green Cisco 813 router only:

4, 3, 2

• On when the internal DSU and the ISDN switch are synchronized.

• Blinks when the internal DSU and the ISDN switch are attempting

to synchronize.

synchronized.

• Blinks when placing or receiving a call on the first ISDN B channel.

• On when a call is connected on the first ISDN B channel.

• Blinks when placing or receiving a call on the second ISDN B

channel.

• On when a call is connected on the second ISDN B channel.

• On when the Ethernet device is connected.

• Off when the Ethernet device is not connected.

• Blinks when the connection has a problem. See the

“Troubleshooting” chapter.

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Back Panel

Table 1-2 LED Functions (continued)

LED Color Function

ETHERNET 1 Green

ETHERNET RXD

ETHERNET TXD

Green Blinks when an Ethernet port receives a packet.

Green Blinks when an Ethernet port sends a packet.

• On when the Ethernet device is connected.

• Off when the Ethernet device is not connected.

• Blinks when the connection has a problem. Refer to the

“Troubleshooting” chapter.

Back Panel

The back panel of the Cisco 811 and 813 routers contains the router ports and switches. Figure 1-4 shows the back panel of the Cisco 811 router, and Figure 1-5 shows the back panel of the Cisco 813 router.

Chapter 1 Product Overview

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Chapter 1 Product Overview

Figure 1-4 Cisco 811 Router Back Panel

Back Panel

Ethernet port

Connects to Ethernet network devices

TO HUB/TO PC button

Determines the Ethernet device and cable types used

ISDN S/T port

Connects to external DSU

ETHERNET

TO HUB TO PC

Console port

Connects to console for router configuration using Cisco IOS commands

Normal/Reverse button

Controls signals to tip and ring wires of ISDN U interface

Model Cisco 811

CONSOLE

ISDN S/T

NOR RVS

DSU

ON OFF

DSU ON/OFF button

Controls access to built-in DSU

ISDN U port

Supports DSU features in router

ISDN U

Power switch

= On. = Standby or no power output

+5, -24, -71, VDC

33103

Locking power connector

Connects to power supply

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Back Panel

Figure 1-5 Cisco 813 Router Back Panel

Normal/Reverse button

Ethernet ports

Connect to Ethernet network devices

ISDN S/T port

Connects to external DSU

Controls signals to tip and ring wires of ISDN U interface

PHONE ports

Connect to analog telephones

Chapter 1 Product Overview

Power switch

= On. = Standby or no power output

TO HUB/TO PC button

Determines the Ethernet device and cable types used

TO HUB TO PC

ETHERNET 10 BASE T

Console port

Connects to console for router configuration using Cisco IOS commands

Model Cisco 813

CONSO

DSU ON/OFF button

Controls access to built-in DSU

NOR

ISDN S/T

RVS

DSU

ON OFF

ISDN U port

Supports DSU features in router

ISDN U

+5, -24, -71, VDC

PHONE

Locking power connector

Connects to power supply

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Chapter 1 Product Overview

Router Ports

Table 1-3 lists the router ports on the back panels of the Cisco 811 and 813 routers:

Table 1-3 Router Ports

Router Ports

Ethernet

Router

Cisco 811 One One One None

Cisco 813 Four One One Two

Ports

Switches

Switches that control router functions are located on the back panels and system boards of the Cisco 811 and 813 routers.

Switches on the Back Panel

Table 1-4 describes the switches located on the back panels.

ISDN U Ports

ISDN S/T Ports

Telephone Ports

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Switches

Chapter 1 Product Overview

Table 1-4 Router Switches on the Back Panel

Switch Function

TO HUB/TO PC

NOR/RVS Normal/reverse switch. Controls the signals that are sent to

DSU ON/OFF Controls the access to the ISDN S/T signals of the

1. Settings for this switch assume that you use a straight-through cable. If you are not using a straight-through cable, see Table 3-1 for more information.

Determines the device and cable type that are connected to the ETHERNET 1 port:

• Button in—Default setting. Connects to a hub.

• Button out—Connects to a PC.

the tip and ring wires of the ISDN U interface:

• NOR (button in)—Default setting. Tip and ring.

• RVS (button out)—Ring and tip.

integrated DSU module:

• ON (button in)—Default setting. S/T signals of the

DSU are connected. Used with an ISDN U connection.

• OFF (button out)—S/T signals of the DSU are

disconnected. Used with an ISDN S/T connection.

S/T Termination Switch on the System Board

The S/T termination dip switch is located on the system board of the Cisco 811 and 813 routers and is not accessible from outside of the router. Figure 1-6 shows the location of the S/T termination dip switch.

Warning

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1-10

Only trained and qualified personnel should be allowed to install or replace this equipment.

Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.

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Chapter 1 Product Overview

1ON2

Switches

Warning

Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Figure 1-6 S/T Termination Dip Switch on the Router System Board

TO HUB

ETHERNET 10 BASE T

TO PC

Model Cisco 813

CONSOLE

NOR

ISDN S/T

RVS

ISDN U

DSU

ON OFF

ISDN U

+5, -24, -71, VDC

PHONE

S/T termination

dip switch

(default is OFF)

38501

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ISDN S/T

port

The S/T termination dip switch consists of two buttons that work together to control the termination function of the S/T signals:

• OFF (both buttons)—Default setting. ISDN S/T signals are not terminated.

Both buttons must be off if termination is not required.

• ON (both buttons)—ISDN S/T signals are terminated. Both buttons must be

on for the termination to function.

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Switches

Chapter 1 Product Overview

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CHA P T E R

Preparing for Installation

Before you begin installing your Cisco 811 and 813 routers, perform the following steps:

Step 1 Order an ISDN BRI line from your telephone service provider. For more

information, see the Cisco 800 Series Routers Software Configuration Guide.

Step 2 Be aware of Ethernet and ISDN cable distance limitations. For more information,

see the “Maximum Cable Distances” section.

Step 3 Gather the Ethernet devices to be connected to the router: hub, server,

workstation, or PC with 10- or 10/100-Mbps network interface card (NIC).

Step 4 If you have a Cisco 813 router and plan to connect a digital telephone, you must

provide a data service unit (DSU) with two S/T interfaces and one U interface, an S/T cable that connects the router S/T port to the DSU, plus a telephone cable (usually provided with the device) to connect the telephone.

Step 5 If you have a Cisco 813 router, gather any device (such as an analog telephone,

fax machine, or modem) that you plan to connect to the router. You must also provide the telephone cable (usually provided with the device) to connect each device.

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Step 6 If you plan to configure the software using a terminal or PC connected to the

router, provide the terminal or PC.

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Safety

Chapter 2 Preparing for Installation

Step 7 If you plan to mount your router on a wall or vertical surface, you need to provide

two number-six, 3/4-in. (M3.5 x 20 mm) screws. However, if the wall on which you mount your router is drywall, you instead need to provide two hollow wall-anchors (1/8 in. with 5/16-in. drill bit or M3 with 8-mm drill bit) to secure the screws.

Before installing the router, read the following warnings:

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.

Read the installation instructions before you connect the system to its power source.

Before working on a system that has a standby/off switch, turn the power to standby and unplug the power cord.

Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.

The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a nonremovable, connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers.

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Chapter 2 Preparing for Installation

Safety

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

Ultimate disposal of this product should be handled according to all national laws and regulations.

If the symbol of suitability with an overlaid cross ( ) appears above a port, you must not connect the port to a public network that follows the European Union standards. Connecting the port to this type of public network can cause severe injury or damage your router

Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) is a transfer of electrostatic charge between bodies of different electrostatic potentials, such as an operator and a piece of electrical equipment. It occurs when electronic components are improperly handled, and it can damage equipment and impair electrical circuitry. Electrostatic discharge is more likely to occur with the combination of synthetic fibers and dry atmosphere.

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Always use the following ESD-prevention procedures when removing and replacing components:

Step 1 Connect the chassis to earth ground with a wire that you provide.

Step 2 Wear an ESD-preventive wrist strap that you provide, ensuring that it makes good

skin contact.

Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground. To properly guard against ESD damage and shocks, the wrist strap and cord must operate effectively. If no wrist strap is available, ground yourself by touching the metal part of the chassis. Always follow the guidelines in the preceding section, “Safety.”

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Safety

Step 3 Do not touch any exposed contact pins or connector shells of interface ports that

do not have a cable attached.

If cables are connected at one end only, do not touch the exposed pins at the unconnected end of the cable.

Note This device is intended for use in residential and commercial

environments only.

Caution Periodically check the resistance value of the antistatic strap; it

should be between 1 and 10 megohms (Mohms).

Preventing Router Damage

Chapter 2 Preparing for Installation

2-4

Use the following guidelines when connecting devices to your router:

• Connect the color-coded cables supplied by Cisco to the color-coded ports on

the back panel.

• If you must supply your own cable, see the “Cabling” section. If this section

does not provide specifications for a particular cable, we strongly recommend ordering the cable from Cisco.

• If the symbol of suitability ( ) appears above a port, you can connect the port

directly to a public network that follows the European Union standards.

Warning

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Chapter 2 Preparing for Installation

Site Requirements

This section contains information about environmental, power, and cabling requirements.

Environmental

Table 2-1 lists the environmental requirements for the operation of the Cisco 811 and 813 routers:

Table 2-1 Environmental Requirements

Environmental Operating Range Specification

Nonoperating temperature –4 to 149°F (–20 to 65°C)

Nonoperating humidity 5 to 95% relative humidity

Nonoperating altitude 0 to 15,000 ft (4570 m)

Operating temperature 32 to 104°F (0 to 40°C)

Operating humidity 10 to 85% relative humidity

Operating altitude 0 to 10,000 ft (3000 m)

Site Requirements

Power

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Table 2-2 lists the requirements for router and telephone port power:

Table 2-2 Power Requirements

Description Specification Router Power

AC input voltage 100 to 250 VAC

Frequency 50 to 60 Hz

Power consumption 20W

Telephone Port Power

Voltage –24V

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Site Requirements

Chapter 2 Preparing for Installation

For information on regulatory compliance, refer to the Regulatory Compliance and Safety Information for Cisco 800 Series Routers document that shipped with

your router.

Warning

Ultimate disposal of this product should be handled according to all national laws and regulations.

Cabling

This section contains specifications for the following:

• Ethernet straight-through and crossover cables.

• Ethernet, ISDN, and telephone cable distance limitations. (The telephone

cable connects a device to a telephone port.)

Ethernet Cable Specifications

Table 2-3 lists the specifications for straight-through and crossover Ethernet cables. Refer to the glossary for definitions of straight-through and crossover cables.

Table 2-3 Ethernet Cable Specifications

Type Category Shielding

10BaseT Category 3 or 5 Shielded twisted-pair (STP)

10BaseT — Unshielded twisted-pair (UTP)

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Chapter 2 Preparing for Installation

Maximum Cable Distances

Table 2-4 shows the maximum distances of Ethernet, ISDN, and telephone cables that you can use:

Table 2-4 Maximum Cable Distances

Cable Maximum Distance

Ethernet cables 328 ft (100 m)

ISDN S/T and U cables 32.8 ft (10 m)

Telephone cable 500 ft (152 m)

1. The specified distance is the distance between ISDN S/T or U interface point on the router and the telecom company's ISDN line termination point at the customer premises ( the wall jack provided by the telecom company to connect to the ISDN line).

Unpacking the Box

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Table 2-5 lists the items that come with your router. All these items are in the accessory kit that is inside the box that your router came in. If any of the items is missing or damaged, contact your customer service representative.

Table 2-5 Router Box Contents

Power cord (black)

•

• Desktop power supply

• Console cable (light blue)

• DB-9-to-RJ-45 adapter for use with light blue

console cable

• ISDN U cable (red)

• Ethernet cable (yellow)

• Product documentation

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Unpacking the Box

Chapter 2 Preparing for Installation

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Installation

This chapter contains the following topics:

• Installing Your Router

• Mounting Your Router

• Verifying Installation

• Where to Go from Here

Installing Your Router

To install the Cisco 811 or Cisco 813 router, perform the following tasks in the order listed:

CHA P T E R

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Step 1 Connect the Ethernet devices to the router. See the “Connecting Ethernet

Devices” section.

Step 2 Connect the ISDN line to the router. See the “Connecting an ISDN Line” section.

Step 3 If you have a Cisco 813 router, you can connect an optional digital telephone. See

the “Connecting a Digital Telephone” section.

Step 4 If you have a Cisco 813 router, you can connect an optional analog telephone, fax,

or modem. See the “Connecting an Analog Telephone, Fax, or Modem” section.

Step 5 Connect a terminal or PC to the router for software configuration using the

command-line interface (CLI) or troubleshooting. See the “Connecting a Terminal or PC” section.

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Installing Your Router

Step 6 Connect the router to the power source. See the “Connecting the Power Supply”

section.

Step 7 Mount your router. See the “Mounting Your Router” section.

Step 8 Verify the router installation. See the “Verifying Installation” section.

Connecting Ethernet Devices

Table 3-1 lists the Ethernet devices you can connect to the router, connections for each device, and the settings of the router TO HUB/TO PC button (the default setting is IN).

Table 3-1 Connecting Ethernet Devices

Network Device Connected to Router Router Port

Hub with equivalent to the router TO HUB/TO PC button

Hub without equivalent to the router TO HUB/TO PC button

ETHERNET 1 Straight-through IN MDI (IN)

ETHERNET 1 Straight-through OUT MDI-X

Cisco 813 router: ETHERNET 2, 3, 4

ETHERNET 1 Straight-through OUT MDI-X

Cisco 813 router: ETHERNET 2, 3, 4

Ethernet Cable

Ty pe

Straight-through —

Crossover —

Chapter 3 Installation

Router TO HUB/TO PC Button Setting

Network Device Button

Setting

(OUT)

MDI (IN)

(OUT)

MDI-X (OUT)

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Chapter 3 Installation

Installing Your Router

Table 3-1 Connecting Ethernet Devices (continued)

Network Device Button Setting

Network Device Connected to Router Router Port

Server, PC, or

ETHERNET 1 Straight-through OUT —

Ethernet Cable

Ty pe

Router TO HUB/TO PC Button Setting

workstation

Server, PC, or workstation

1. Cisco provides a yellow straight-through cable. You must provide required crossover or additional straight-through cables. For details on cables, see “Cabling” in Chapter 2, “Preparing for Installation.”

2. Hub vendors choose different names for the button controlling cable selections. This table uses the Cisco 1528 Micro Hub 10/100 with an MDI/MDI-X button as an example. Determine the button name and setting for your particular hub. See your hub documentation for details.

3. On the Cisco 813 router, the TO HUB/TO PC button affects only the ETHERNET 1 port.

Cisco 813 router: ETHERNET 2, 3, 4

Straight-through —

—

Connecting Hubs

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If you have a Cisco 813 router, you can connect up to four hubs.

Before connecting a hub, perform the following steps:

Step 1 See Table 3-1 for router settings.

Step 2 Choose the Ethernet cable.

Step 3 Review the steps in Figure 3-1.

Caution Always connect the yellow cable or an Ethernet cable to the yellow

ports on the router. Do not connect the cable to an ISDN S/T or U port or to a DSU. Connecting the cable to the wrong port or DSU can damage your router.

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Installing Your Router

Figure 3-1 Connecting a Hub

1. Set TO HUB/TO PC button.

2. Connect cable to:

• Yellow Ethernet port on Cisco 811 router

• Any yellow Ethernet port on Cisco 813 router

T O

E TH

odel Cisco 813

E T 10 BA

S O

3. Connect other end of cable to hub.

Cisco 813 router

ISD

S/T

R V

S U

+5, -24

, -71

, VD O F

SPEED 100BaseTX

10BaseT BLINK

Cisco micro hub 10/100

1X 2X

ETHERNET

LED SOLID

3X 4X

MDI

MDI-X

4. If applicable, check setting of hub equivalent of router TO HUB/TO PC.

Chapter 3 Installation

33100

To verify your hub connection, make sure that one of the following LEDs is on after you have completed the router installation:

• ETHERNET 1 on the Cisco 811 router front panel.

• ETHERNET 1, 2, 3, or 4 on the Cisco 813 router front panel.

If the LED is not on, see Table 4-2 in Chapter 4, “Troubleshooting.”

Connecting a Server, PC, or Workstation

Before connecting a server, PC, or workstation, see Table 3-1 to determine how to set the router TO HUB/TO PC button. Also, check your device to make sure it has a 10- or 10/100-Mbps NIC.

To connect one of these devices, follow the steps in Figure 3-2.

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Chapter 3 Installation

Caution Always connect the yellow cable or an Ethernet cable to a yellow

port on the router. Do not connect the cable to an ISDN S/T or U port or to a DSU. Connecting the cable to the wrong port or DSU can damage your router.

Figure 3-2 Connecting Server, PC, or Workstation

1. Set TO HUB/TO PC button.

Cisco 813 router

T O

E T

odel Cisco 813

E T

AS P C

C O

N S

R IS D

R V

ISD

U D S

2. Connect cable to:

• Yellow Ethernet port on Cisco 811 router.

• Any yellow Ethernet port on Cisco 813 router.

5, -24, -71

N E

, V O F

ISD

Workstation

Installing Your Router

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33101

3. Connect other end of cable to server, PC, or workstation.

To verify your connection, make sure that one of the following LEDs is on after you have completed router installation:

• ETHERNET 1 on the Cisco 811 front panel.

• ETHERNET 1, 2, 3, or 4 on the Cisco 813 front panel.

If the LED is not on, see Table 4-2 in Chapter 4, “Troubleshooting.”

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Installing Your Router

Connecting an ISDN Line

Chapter 3 Installation

Warning

Caution Always connect the red cable to the red ISDN U port on the router.

Network hazardous voltages are present in the ISDN cable. If you detach the ISDN cable, detach the end away from the router first to avoid possible electric shock. Network hazardous voltages also are present on the system card in the area of the ISDN port (RJ-11 connector), regardless of when power is turned to standby.

Do not work on the system or connect or disconnect cables during periods of lightening activity.

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Do not connect the cable to a yellow Ethernet port. This will damage your router.

Caution If a power failure occurs, the router stops communicating with other

devices.

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Chapter 3 Installation

Connecting an ISDN U Line

Follow the steps in Figure 3-3 to connect an ISDN U line.

Figure 3-3 Connecting an ISDN U Line

Installing Your Router

Cisco 813 router

TO HUB

ETHERNET 10 BASE T

TO PC

Model Cisco 813

CONSOLE

NOR

ISDN S/T

RVS

ON OFF

1. Connect cable to red ISDN U port.

ISDN U

DSU

+5, -24, -71, VDC

PHONE

ISDN U

ISDN wall jack

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33102

2. Connect other end of cable to ISDN wall jack.

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Installing Your Router

Connecting an ISDN S/T Line

Follow the steps in Figure 3-4 to connect an ISDN S/T line.

Figure 3-4 Connecting an ISDN S/T Line

TO HUB

ETHERNET 10 BASE T

TO PC

234

1. Connect orange cable to orange ISDN S/T port.

Cisco 813 router

Model Cisco 813

CONSOLE

NOR

ISDN S/T

RVS

DSU

ON OFF

Chapter 3 Installation

ISDN U

+5, -24, -71, VDC

PHONE

ISDN U

5. Verify that DSU button is set to OFF.

2. Connect other end of cable to DSU S/T port.

3. Connect red ISDN U cable to DSU U port.

6. Connect DSU power cord to electrical outlet.

DSU

ISDN wall jack

38500

4. Connect other end of cable to ISDN wall jack.

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Chapter 3 Installation

Connecting a Digital Telephone

If you have a Cisco 813 router, you can connect it to a digital (ISDN) telephone using the ISDN S/T interface. This digital device connects to basic telephone services through the ISDN line. However, you must provide the following equipment:

• Data service unit (DSU) with two S/T interfaces and one U interface.

• ISDN S/T cable to connect the DSU S/T port to the ISDN S/T port on the

router.

Figure 3-5 Connecting a Digital Telephone to the Cisco 813 Router

Cisco 813 router

TO HUB

ETHERNET 10 BASE T

234

Model Cisco 813

CONSOLE

NOR

ISDN S/T

RVS

ON OFF

ISDN U

DSU

+5, -24, -71, VDC

PHONE

ISDN U

TO PC

Installing Your Router

Digital telephone

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1. Connect orange cable (that you provide) to orange ISDN S/T port.

3. Connect telephone cable to digital telephone.

2. Connect other end of cable to DSU S/T port.

6. Connect DSU power cord to electrical outlet.

DSU

ISDN wall jack

4. Connect ISDN U cable to DSU U port.

33106

5. Connect other end of cable to ISDN wall jack.

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Installing Your Router

Connecting an Analog Telephone, Fax, or Modem

If you have a Cisco 813 router, you can connect two devices, such as an analog touchtone telephone, fax machine, or modem. Each device is connected to basic telephone services through the ISDN line.

To connect an analog telephone, fax machine, or modem, follow the steps in Figure 3-6. You must provide the telephone cable to connect each device. The telephone cable is usually provided with the device.

The gray PHONE 1 and 2 ports are RJ-11 connectors.

Chapter 3 Installation

Warning

Caution Do not connect the router telephone ports to the telephone wall jack.

This equipment contains a ring signal generator (ringer), which is a source of hazardous voltage. Do not touch the RJ-11 (phone) port wires (conductors), the conductors of a cable connected to the RJ-11 port, or the associated circuit-board when the ringer is active. The ringer is activated (indicated by a clicking sound) by an incoming call.

These ports are not meant for direct connection to a public network. This connection can damage your router.

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Chapter 3 Installation

Installing Your Router

Figure 3-6 Connecting an Analog Telephone, Fax, or Modem to the Cisco 813 Router

Cisco 813 router

Model Cisco 813

10 B

ISD

5, -24, -71, V

ISD

1. Connect telephone cable to gray PHONE 1 port. If you are connecting only one device, use PHONE 1 port.

Analog telephone

33098

2. Connect other end of cable to telephone, fax machine, or modem.

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Installing Your Router

Connecting a Terminal or PC

To connect a terminal or PC from which you can configure the software or troubleshoot, follow the steps in Figure 3-7.

Figure 3-7 Connecting a Terminal or PC

ETH

Model Cisco 813

1. Connect light blue cable to light blue CONSOLE port.

Chapter 3 Installation

Cisco 813 router

+5, -24, -71, VD

3. Connect DB-9 connector to terminal or PC.

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Cisco 811 and Cisco 813 Routers Hardware Installation Guide

2. If necessary, connect other end of cable to a DB-9-to-RJ-45 adapter.

DB-9-to-RJ-45 adapter

33099

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Chapter 3 Installation

Connecting the Power Supply

To connect the power supply, follow the steps in Figure 3-8.

Installing Your Router

Warning

The device is designed to work with TN power systems.

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 16A international) is used on the phase conductors (all current-carrying conductors).

This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.

Figure 3-8 Connecting the Power Supply

1. Press power switch to standby ( ).

Cisco 813 router

TO HUB

ETHERNET 10 BASE T

TO PC

Model Cisco 813

CONSOLE

NOR

ISDN S/T

RVS

ISDN U

DSU

ON OFF

ISDN U

+5, -24, -71, VDC

PHONE

33105

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4. Connect ground conductor to grounding terminal and power cord plug to electrical outlet.

5. Press power

Desktop power

switch to on ( ).

supply

2. Connect power supply cable.

3. Connect power cord to power supply.

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Mounting Your Router

You can mount your router on one of the following surfaces:

• Table or other horizontal surface

• Wall or other vertical surface

Mounting on a Table

You can mount your router on a table or other horizontal surface. Do not cover or obstruct router vents that are located on the router sides.

Mounting on a Wall

You can mount your router on a wall or other vertical surface by using the molded mounting brackets on the bottom of the router and two number-six, 3/4-in. (M3.5 x 20 mm) screws. You must provide the screws. Figure 3-9 shows the mounting brackets.

Chapter 3 Installation

3-14

Caution If the wall to which you mount your router is drywall, use two

hollow wall-anchors (1/8 in. with 5/16-in. drill bit or M3 with 8-mm drill bit) to secure the screws. If the screws are not properly anchored, the strain of the network cable connections could pull the router from the wall.

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Chapter 3 Installation

Mounting Your Router

Figure 3-9 Wall-Mounting Brackets (Bottom of Router)

Front panel of router

Mounting bracket

Bottom of router

7 in. (19.35 cm)

Mounting bracket

11671

When mounting the router, the following conditions must be met:

• Because you will use the LEDs as status and problem indicators, the LEDs on

the front panel must face upward and be easily visible.

• The back panel must face downward to reduce strain on the cable

connections.

• The power supply must rest on a horizontal surface such as the floor or a

table. If the power supply is not supported, it might place strain on the power supply cable and cause it to disconnect from the connector on the router back panel.

To mount the router, follow the steps in Figure 3-10.

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Mounting Your Router

Figure 3-10 Mounting Router On Wall

1. Secure two screws 7-5/8 in. (19.35 cm) apart into a wall and 1/8 in. (0.32 cm) from the wall.

7-5/8 in.

(19.35 cm)

Chapter 3 Installation

Wall-mount screw

Wall

Screw

1/8 in. (0.32 cm)

Mounting

brackets

SERIES

CISCO 800

2. Hang router on screws.

Maximum distance

6 ft (18 m)

3. Place power supply

33968

on horizontal surface.

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Chapter 3 Installation

Verifying Installation

Verify the cable connections (links) by checking the LEDs listed in Table 3-2. If the LEDs are not on, see Chapter 4, “Troubleshooting.”

Table 3-2 Router LEDs

Power/Link LEDs to Check Normal Patterns

Power OK On

To hub, server, PC, or workstation

To ISDN network using ISDN S/T port

• Cisco 811 router:

ETHERNET 1

• Cisco 813 router:

ETHERNET 4, 3, 2, 1

• ETHERNET RXD

• ETHERNET TXD

ISDN LINE, B1, or B2

• ETHERNET 4, 3, 2, 1: On.

• ETHERNET RXD: Blinking when an

Ethernet port receives a packet.

• ETHERNET TXD: Blinking when an

Ethernet port sends a packet.

• On. B1 or B2 is on only when the router

has an active voice or data connection.

• B1 RXD, B2 RXD: Blinking when

indicated ISDN B channel receives a packet.

Verifying Installation

To ISDN network using ISDN U port

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• B1 TXD, B2 TXD: Blinking when

indicated ISDN B channel sends a packet.

• On. B1 or B2 is on only when the router

has an active voice or data connection.

• B1 RXD, B2 RXD: Blinking when

indicated ISDN B channel receives a packet.

• B1 TXD, B2 TXD: Blinking when

indicated ISDN B channel sends a packet.

3-17

Where to Go from Here

Table 3-2 Router LEDs (continued)

Power/Link LEDs to Check Normal Patterns

To digital telephone ISDN LINE, B1, B1 RXD,

B1 TXD, B2, B2 RXD, and B2 TXD

• LINE, B1, and B2: On.

B1 or B2 is on when the router has an active voice connection.

• B1 RXD, B2 RXD: Blinking when

indicated ISDN B channel receives a packet.

• B1 TXD, B2 TXD: Blinking when

indicated ISDN B channel sends a packet.

To analog

PHONE 1 and 2

On when telephone, fax, or modem is in use. telephone, fax, or modem

1. You can also pick up the handset and listen for a dial tone.

Where to Go from Here

Chapter 3 Installation

3-18

You have completed the hardware installation and are ready to configure the software. Choose one of the following options:

• If you are an inexperienced network administrator, Cisco strongly

recommends that you use the Cisco 800 Fast Step application. For information about using this application, see the Cisco 800 Fast Step CD-ROM and online help.

• If you are an experienced network administrator and want to use the

command-line interface to configure the software, see the Cisco 800 Series Routers Software Configuration Guide.

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CHA P T E R

Troubleshooting

This chapter describes problems that could occur with the Cisco 800 series router hardware, reasons for the problems, and steps to solve them. The problems are grouped as follows:

• During first startup

• After first startup

• After router is up and running

For information on problems that could occur with the software, see the Cisco 800 Series Routers Software Configuration Guide.

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4-1

Problems during First Startup

Table 4-1 lists problems that could occur after you turn on the power switch for the first time.

Table 4-1 Problems during First Startup

Symptom Problem Solutions

All LEDs, including OK LED, are off.

No power to router

Perform the following steps in the following order:

• Make sure that the power switch is ON.

• Make sure that all connections to and from the power

supply are securely connected.

• Make sure that the power outlet has power.

• If the problem continues after these checks, the router

might have a faulty power supply. Contact your Cisco reseller.

Chapter 4 Troubleshooting

4-2

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Chapter 4 Troubleshooting

Problems after First Startup

Table 4-2 lists problems that could occur after the router has power for the first time.

Table 4-2 Problems After First Startup

Symptom Problem Solutions

No link to an Ethernet device. The ETHERNET 1, 2, 3, or 4 LED is off.

A cable-related problem:

• Wrong cable

• Improperly connected

cable

• Damaged cable

Perform the following tasks in the following order:

• If you have supplied your own cable, make

sure you are using the right type of cable (either straight-through or crossover). Check the cable information in the “Connecting Ethernet Devices” section in Chapter 3, “Installation.”

• Check specifications in the “Cabling”

section in Chapter 3, “Installation,” to make sure the cable complies. If it does not, replace it.

• To make sure you have cabled the devices

correctly, see the “Connecting Ethernet Devices” section in Chapter 3, “Installation.”

Problems after First Startup

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Improperly set router TO HUB/TO PC button or hub equivalent of TO HUB/TO PC button

Improperly functioning network interface card (NIC) on server, PC, or workstation

Cisco 811 and Cisco 813 Routers Hardware Installation Guide

• Make sure the connectors at both ends of

the cable are securely seated.

• Make sure the cable is not physically

damaged. If it is, replace it.

To make sure you have set buttons correctly, see the “Connecting Ethernet Devices” section in Chapter 3, “Installation.”

Run the NIC diagnostic supplied by the vendor to make sure it is functioning properly. If it is not, replace it.

4-3

Problems after First Startup

Table 4-2 Problems After First Startup (continued)

Symptom Problem Solutions

If the problem continues after these checks, call your Cisco reseller.

No link to ISDN network. ISDN DSU, LINE, B1, B1 RXD, B1 TXD, B2, B2 RXD, or B2 TXD LED is off.

No link to digital telephone.

One of the following cable-related problems:

• Improperly connected

cable

• Damaged cable

Perform the following tasks in the following order:

• To make sure you have cabled the ISDN

port correctly, see the “Connecting an ISDN Line” section in Chapter 3, “Installation.”

• Make sure the connectors at both ends of

each cable are securely connected.

• Make sure each cable is not physically

damaged. If it is, replace it.

Problem with ISDN line Contact your telephone service provider to

determine if there is a problem with your line.

If the problem continues after these checks, call your Cisco reseller.

One of the following cable-related problems:

Perform the following tasks in the following order:

Chapter 4 Troubleshooting

4-4

• Improperly connected

cable

• Damaged cable

• To make sure you have cabled the port

correctly, see the “Connecting a Digital Telephone” section in Chapter 3, “Installation.”

• Make sure the connectors at both ends of

each cable are securely connected.

• Make sure each cable is not physically

damaged. If it is, replace it.

Problem with ISDN line Contact your telephone service provider to

determine if there is a problem with your line.

If the problem continues after these checks, call your Cisco reseller.

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Chapter 4 Troubleshooting

Table 4-2 Problems After First Startup (continued)

Symptom Problem Solutions

No link to analog telephone, fax machine, or modem. PHONE 1 or 2 LED on the Cisco 813 router is off.

One of the following cable-related problems:

• Improperly connected

cable

• Damaged cable

Perform the following tasks in the following order:

• To make sure you have cabled the telephone

port correctly, see the “Connecting an Analog Telephone, Fax, or Modem” section in “Chapter 3, “Installation.”

• Make sure the connectors at both ends of

the cable are securely connected.

• Make sure the cable is not physically

damaged. If it is, replace it.

Problem with ISDN line Contact your telephone service provider to

determine if there is a problem with your line.

If the problem continues after these checks, call your Cisco reseller.

Problems after First Startup

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Problems after Router Is Running

Table 4-3 lists problems that could occur after the router is up and running for a while.

Table 4-3 Problems After Router is Running

Symptom Problem Solutions

Problems with Ethernet link. The ETHERNET 1, 2, 3, or 4 LED blinks.

Connection to an Ethernet device is intermittent or lost. The ETHERNET 1, 2, 3, or 4 LED is off.

Problems with ISDN link. The ISDN B1, B1 RXD, B1 TXD, B2, B2 RXD, or B2 TXD LEDs are off.

One of the following cable-related problems:

• Disconnected cable

• Damaged cable

Improperly functioning NIC on server, PC, or workstation

A cable-related problem:

• Disconnected cable

• Damaged cable

Improperly functioning NIC on server, PC, or workstation

A cable-related problem:

• Disconnected cable

• Damaged cable

Perform the following tasks in the following order:

• Make sure the connectors at both ends

of the cable are securely connected.

• Make sure the cable is not physically

damaged. If it is, replace it.

Run the NIC diagnostic supplied by the vendor to make sure it is functioning properly. If it is not, replace it.

If the problem continues after these checks, call your Cisco reseller.

• Make sure the connectors at both ends

of the cable are securely connected.

• Make sure the cable is not physically

damaged. If it is damaged, replace it.

Run the NIC diagnostic supplied by the vendor to determine if it is functioning properly. If it is not, replace it.

If the problem continues after these checks, call your Cisco reseller.

• Make sure the connectors at both ends

of each cable are securely connected.

• Make sure each cable is not physically

damaged. If one is damaged, replace it.

Chapter 4 Troubleshooting

4-6

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Chapter 4 Troubleshooting

Table 4-3 Problems After Router is Running (continued)

Symptom Problem Solutions

Problem with ISDN line Contact your telephone service provider to

determine if there is a problem with your line.

Connection to an ISDN network is lost. The ISDN LINE, B1, B1 RXD, B1 TXD, B2, B2 RXD, or B2 TXD LED is off.

Problems with link to digital or analog telephone. Symptoms include no dial tone, a call that is abruptly disconnected, and an incoming call that does not cause the device to ring.

Connection to digital telephone is lost. ISDN LINE, B1, B1 RXD, B1 TXD, B2, B2 RXD, and B2 TXD LEDs are off.

A cable-related problem:

• Disconnected cable

• Damaged cable

• Make sure the connectors at both ends

of each cable are securely connected.

• Make sure each cable is not physically

damaged. If one is damaged, replace it.

Problem with ISDN line Contact your telephone service provider to

determine if there is a problem with your line.

If the problem continues after these checks, call your Cisco reseller.

A cable-related problem:

• Disconnected cable

• Damaged cable

Problem with ISDN line.

• Make sure the connectors at both ends

of each cable are securely connected.

• Make sure each cable is not physically

damaged. If one is damaged, replace it.

Contact your telephone company to determine if there is a problem with your line.

If the problem continues after these checks, call your Cisco reseller.

A cable-related problem:

• Disconnected cable

• Damaged cable

• Make sure the connectors at both ends

of each cable are securely connected.

• Make sure each cable is not physically

damaged. If one is damaged, replace it.

Problem with ISDN line Contact your telephone company to

determine if there is a problem with your line.

If the problem continues after these checks, call your Cisco reseller.

Problems after Router Is Running

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4-7

When Contacting Your Cisco Reseller

Table 4-3 Problems After Router is Running (continued)

Symptom Problem Solutions

Connection to analog telephone, fax machine, or modem is lost. PHONE 1 or 2 LED on the Cisco 813 router is off.

A cable-related problem:

• Disconnected cable

• Damaged cable

• Make sure the connectors at both ends

of the cable are securely connected.

• Make sure the cable is not physically

damaged. If it is damaged, replace it.

Problem with ISDN line Contact your telephone company to

determine if there is a problem with your line.

If the problem continues after these checks, call your Cisco reseller.

When Contacting Your Cisco Reseller

Some of the solutions instruct you to contact your Cisco reseller. Before you do so, have the following information ready:

• Router model and serial number that are on the back panel

• Maintenance agreement or warranty information

Chapter 4 Troubleshooting

4-8

• Date you received your router

• Brief description of the problem

• Brief description of the steps you have taken to solve the problem

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Technical Specifications

This appendix provides system and port specifications for the Cisco 800 series routers.

System Specifications

Table A-1 outlines the system specifications for the routers.

Table A-1 System Specifications

Physical Dimensions Design Specification

Dimensions (H x W x D) 2.0 x 9.7 x 8.4 in. (5.1 x 24.6 x 21.3 cm)

Dimensions with cables (H x W x D) 2.0 x 9.7 x 10.3 in.

Weight (does not include desktop power supply)

APPENDIX

(5.1 x 24.6 x 26.2 cm)

Cisco 811 router: 1.45 lb (0.66 kg) Cisco 813 router: 1.52 lb (0.69 kg)

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Warning

For information on regulatory compliance, see the Regulatory Compliance and Safety Information for Cisco 800 Series Routers document that shipped with your

router.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Cisco 811 and Cisco 813 Routers Hardware Installation Guide

A-1

Port Connector Pinouts

This section provides pinouts for the following connectors:

• Ethernet—Table A-2 and Table A-3

• Console (for connecting a terminal or PC)—Table A-4

• ISDN S/T—Table A-5

• ISDN U—Table A-6

• Telephone—Table A-7

• Power—Table A-8

Table A-2 Cisco 811 and Cisco 813 Ethernet Connector Pinouts for Port 1

Appendix A Technical Specifications

Function (TO HUB/TO PC Button— OUT Position)

Function (TO HUB/TO PC Button— IN Position)

A1 RX1+ TX1+

A2 RX1– TX1–

A3 TX1+ RX1+

A4 Unused Unused

A5 Unused Unused

A6 TX1– RX1–

A7 Unused Unused

A8 Unused Unused

A-2

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Appendix A Technical Specifications

Table A-3 Cisco 813 Ethernet Connector Pinouts for Ports 2, 3, and 4

Pin Function

B1 RX2+

B2 RX2–

B3 TX2+

B4 Unused

B5 Unused

B6 TX2–

B7 Unused

B8 Unused

C1 RX3+

C2 RX3–

C3 TX3+

C4 Unused

C5 Unused

C6 TX3–

C7 Unused

C8 Unused

D1 RX4+

D2 RX4–

D3 TX4+

D4 Unused

D5 Unused

D6 TX4–

D7 Unused

D8 Unused

Port Connector Pinouts

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A-3

Port Connector Pinouts

Appendix A Technical Specifications

Table A-4 Console Connector Pinouts (RJ-45)

Pin Function

1RTS

2DTR

3TXD

4GND

5GND

6RXD

7DSR

8CTS

The console port is configured as a data communications equipment (DCE) device. The default parameters for the console port are as follows:

• 9600 baud

• 8 data bits

• No parity

A-4

• One stop bit

Table A-5 ISDN S/T Connector Pinouts (RJ-45)

Pin Function

1Unused

2Unused

3 TXD+

4RXD+

5RXD–

6 TXD–

7Unused

8Unused

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Appendix A Technical Specifications

Table A-6 ISDN BRI U Connector Pinouts (RJ-11)

Pin Function

1Unused

2Unused

3 U interface network connection

4 U interface network connection

5Unused

6Unused

Table A-7 Telephone Connector Pinouts (RJ-11)

Pin Function

1Unused

2Unused

3Ring

4Tip

5Unused

6Unused

Port Connector Pinouts

(Ring)

(Tip)

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A-5

Port Connector Pinouts

Appendix A Technical Specifications

Table A-8 Power Connector Pinouts

Pin Function

1ROF

2RTN

3Unused

4Unused

5+5

6RTN

7–71

8–24

A-6

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GLOSSARY

10BaseT

BRI

Cisco 800 Fast Step Application

crossover Ethernet cable

The 10-Mbps baseband Ethernet specification that uses two pairs of twisted-pair cabling (Category 3 or 5): one pair for transmitting data and the other for receiving data.

Basic Rate Interface. An ISDN interface composed of two bearer channels (B channels) and one data channel (D channel) for circuit-switched communication of voice, video, and data.

A software tool for Windows 95, Windows 98, and Windows NT that ships with the Cisco 800 series routers for basic configurations and verification of the router software configuration. It also monitors the status of the ISDN interface, error detail, and usage statistics.

A cable that wires a pin to its opposite. For example, RX+ is wired to TX+. This cable connects two similar devices such as two data terminal equipment (DTE) or data communications equipment (DCE) devices.

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GL-1

Glossary

DRAM

DSU

EMI

ESD

Dynamic RAM that stores information in capacitors that must be refreshed periodically.

Data service unit. Device used in digital transmission that adapts the physical interface on a data terminal equipment (DTE) device to a transmission facility such as T1 or E1. The DSU is also responsible for such functions as signal timing.

Electromagnetic interference. The interference by electromagnetic signals that can cause reduced data integrity and increased error rates on transmission channels.

Electrostatic discharge. A transfer of electrostatic charge between bodies of different electrostatic potentials, such as an operator and a piece of electrical equipment. ESD occurs when electronic components are improperly handled and can damage equipment and impair electrical circuitry. ESD is more likely to occur with the combination of synthetic fibers and dry atmosphere.

Flash memory

ISDN

GL-2

The nonvolatile storage that can be electrically erased and reprogrammed so that data can be stored, booted, and rewritten as necessary.

Integrated Services Digital Network. A communication protocol that permits telephone networks to carry data, voice, and other source traffic.

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Glossary

NIC

NT1

straight-through Ethernet cable

telephone cable

TO HUB/TO PC button

Network interface card. A board that provides network communication capabilities to and from a computer system. Also called an adapter.

Network Termination 1. A device that provides the interface between equipment on the customer and ISP premises.

A cable that wires a pin to its equivalent pin. This cable connects two dissimilar devices, for example, a data terminal equipment (DTE) and a data communications equipment (DCE) device. A straight-through Ethernet cable is the most common cable used.

The cable used to connect a device to a telephone port.

This button is associated with the ETHERNET 1 port on Cisco 811 and 813 routers. The setting of this button determines the cable type (straight-through or crossover) that you use to connect an Ethernet device.

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GL-3

Glossary

GL-4

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INDEX

accessory kit 2-7

adapter, included 2-7

altitude specifications 2-5

Basic Rate Interface. See BRI

brackets illustrated

BRI 1-1

3-15

cables

and router damage

distances, maximum 2-7

Ethernet, types 3-2

included with router 2-7

Cisco 800 Fast Step application 1-3

Cisco reseller, contacting 4-8

connecting

analog telephone

digital telephone 3-9

Ethernet devices 3-2

2-4

3-10

fax 3-10

hubs 3-3

ISDN line 3-6 to 3-8

modem 3-10

PC 3-4

power supply 3-13

server 3-4

terminal or PC 3-12

workstation 3-4

console port 1-3, 1-7

conventions, hazard x

data service unit. See DSU

DRAM, adding

DSU

external

internal 1-3

1-4

1-3, 3-8

electrostatic discharge, preventing 2-3

environmental requirements 2-5

Ethernet cable

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Index

specifications 2-7

types 3-2

Ethernet devices, connecting 3-2

European Union standards 2-4

fax, connecting 3-10

Flash memory, adding 1-4

frequency specifications 2-5

hazard statements defined x

HUB/NO HUB button settings 3-2

hubs, connecting 3-3

humidity specifications 2-5

installation

verifying

warnings 2-2 to 2-4

ISDN

overview

S/T port 1-3

U port 1-3

3-17

1-1

LEDs

described

illustrated 1-4

1-5 to 1-6

modem, connecting 3-10

mounting router 3-14

network example 1-2

panels, illustrated

back

1-7 to 1-8

front 1-4

PC, connecting 3-4, 3-12

port connector pinouts A-2

power

problems

specifications 2-5

verifying connection 3-17

power supply

connecting

preinstallation activities 2-1

4-2

3-13

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Index

router

features

overview 1-1

ports

described

illustrated 1-7 to 1-8

preventing damage 2-4

unpacking 2-7, ?? to 2-7

1-3

1-3, 1-9

safety warnings 2-2 to 2-4

server, connecting 3-4

specifications

cabling

environmental 2-5

power 2-5

system A-1

startup problems 4-2

switch

DSU ON/OFF

NOR/RVS 1-10

S/T termination 1-10

TO HUB/TO PC 1-10

2-6

1-10

table mounting 3-14

telephone

connecting

ports 1-3

temperature specifications 2-5

terminal, connecting 3-12

troubleshooting 4-1

3-9 to 3-10

unpacking the router 2-7, ?? to 2-7

voltage specifications 2-5

wall brackets illustrated 3-15

wall mounting 3-14, 3-16

warnings, installation 2-2 to 2-4

weight specifications A-1

workstation, connecting 3-4

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Index

Cisco 811 and Cisco 813 Routers Hardware Installation Guide

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Cisco 811, 813 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Audience

Purpose

Organization

Conventions

Related Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Reporting Security Problems in Cisco Products

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Product Overview

Features

Front Panel

LEDs

Back Panel

Router Ports

Switches

Switches on the Back Panel

S/T Termination Switch on the System Board

Preparing for Installation

Safety

Preventing Electrostatic Discharge Damage

Preventing Router Damage

Site Requirements

Environmental

Power

Cabling

Unpacking the Box

Installation

Installing Your Router

Connecting Ethernet Devices

Connecting an ISDN Line

Connecting a Digital Telephone

Connecting an Analog Telephone, Fax, or Modem

Connecting a Terminal or PC

Connecting the Power Supply

Mounting Your Router

Mounting on a Table

Mounting on a Wall

Verifying Installation

Where to Go from Here

Troubleshooting

Problems during First Startup

Problems after First Startup

Problems after Router Is Running

When Contacting Your Cisco Reseller

Technical Specifications

System Specifications

Port Connector Pinouts

GLOSSARY

INDEX