Cisco 800 Series Routers
Hardware Installation Guide
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The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
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However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
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You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
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• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
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Cisco 800 Series Routers Hardware Installation Guide
Cisco Technical Support Websitexi
Submitting a Service Requestxii
Definitions of Service Request Severityxii
CONTENTS
CHAPTER
CHAPTER
Obtaining Additional Publications and Informationxii
1Overview1-1
Feature Summary1-2
Router Ports Summary1-3
Front Panels1-3
Back Panels1-4
LEDs1-7
2Installation2-1
Safety2-2
European Union Statements2-2
Network Termination Point Statement2-3
ISDN S/T Ports Statement2-3
Preventing Electrostatic Discharge Damage2-3
Preventing Router Damage2-4
Unpacking Your Router2-4
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Preinstallation Activities2-4
Cisco 800 Series Routers Hardware Installation Guide
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Contents
Installing Your Router2-5
Connecting Ethernet Devices2-6
Connecting an ISDN Line2-10
Connecting an IDSL Line2-13
Connecting a Digital Telephone2-14
Connecting an Analog Telephone, Fax, or Modem2-15
Connecting a Terminal or PC2-17
Connecting the Power Supply2-18
Mounting Your Router2-18
Mounting on a Table2-18
Mounting on a Wall2-19
Verifying Installation2-20
Where to Go from Here2-22
CHAPTER
APPENDIX
APPENDIX
G
LOSSARY
I
NDEX
3Troubleshooting3-1
Problems During First Startup3-2
Problems After First Startup3-3
Problems After Router Is Running3-5
When Contacting Your Cisco Reseller3-7
AISDN and IDSL ConceptsA-1
BSpecifications and CablesB-1
System SpecificationsB-1
Port Connector PinoutsB-2
Cabling SpecificationsB-6
Ethernet Cable SpecificationsB-7
Maximum Cable DistancesB-7
vi
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Audience
About This Guide
This preface discusses the audience, organization, and conventions used in this guide.
This guide is intended for service technicians with all levels of experience in installing routers. The goal
of all technicians is to connect the router to the network as quickly as possible. Where relevant, this guide
explains how the router is implemented and why. Conceptual information is usually in a separate section
or appendix so that technicians who are not interested can skip this information.
Organization
This guide contains the following information:
Conventions
This section describes the conventions used in this guide.
NoteMeans reader take note. Notes contain helpful suggestions or references to additional information and
material.
• About This Guide—Describes audience, organization, conventions used in this guide, and how to
access related documentation.
• Overview—Contains router features and a description of router LEDs, ports, and other components.
• Installation—Provides information on safety, preventing damage, unpacking, and preparing for
installation as well as installing, mounting, and verifying the connections to your router.
• Troubleshooting—Describes how to identify and solve problems with your router.
• ISDN and IDSL Concepts—Describes how ISDN is implemented on the router.
• Specifications and Cables—Provides router, port, and cable specifications.
• Glossary—Defines technical terms frequently used in this guide.
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vii
Conventions
About This Guide
CautionThis symbol means reader be careful. In this situation, you might do something that could result in
equipment damage or loss of data.
Warning
Waarschuwing
Varoitus
Attention
Warnung
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with the standard practices
for preventing accidents.
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen
om ongelukken te voorkomen.
Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa
ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota
selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista
onnettomuuksien ehkäisykeinoista.
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant causer des blessures ou des dommages corporels. Avant de
travailler sur un équipement, soyez conscient des dangers posés par les
circuits électriques et familiarisez-vous avec les procédures couramment
utilisées pour éviter les accidents.
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an
irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen
Stromkreisen verbundenen Gefahren und der Standardpraktiken zur
Vermeidung von Unfällen bewußt.
viii
Avvertenza
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di lavorare su qualsiasi
apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed
essere al corrente delle pratiche standard per la prevenzione di incidenti.
Advarsel
Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre
til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de
faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med
vanlig praksis når det gjelder å unngå ulykker.
Aviso
Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe
poderá causar danos físicos. Antes de começar a trabalhar com qualquer
equipamento, familiarize-se com os perigos relacionados com circuitos
eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis
acidentes.
Cisco 800 Series Routers Hardware Installation Guide
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About This Guide
Obtaining Documentation
¡Atención!
Varning!
Este símbolo de aviso significa peligro. Existe riesgo para su integridad
física. Antes de manipular cualquier equipo, considerar los riesgos que
entraña la corriente eléctrica y familiarizarse con los procedimientos
estándar de prevención de accidentes.
Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanligt förfarande för att
förebygga skador.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
78-5373-04
You can find instructions for ordering documentation at this URL:
• Report security vulnerabilities in Cisco products.
• Obtain assistance with security incidents that involve Cisco products.
• Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
• Emergencies— security-alert@cisco.com
• Nonemergencies— psirt@cisco.com
Cisco 800 Series Routers Hardware Installation Guide
x
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About This Guide
TipWe encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:
In an emergency, you can also reach PSIRT by telephone:
• 1 877 228-7302
• 1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Obtaining Technical Assistance
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
NoteUse the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the Too l s & R e so u r ce s link under Documentation & Tools.Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.
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xi
Obtaining Additional Publications and Information
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
About This Guide
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
xii
Cisco 800 Series Routers Hardware Installation Guide
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About This Guide
Obtaining Additional Publications and Information
• Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
• World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
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Obtaining Additional Publications and Information
About This Guide
xiv
Cisco 800 Series Routers Hardware Installation Guide
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CHA P T E R
1
Overview
The Cisco 800 series routers connect small professional offices or telecommuters over Integrated
Services Digital Network (ISDN) Basic Rate Interface (BRI) lines to the Corporate LANs and the
Internet. The routers offer bridging and multiprotocol routing capability between LAN and WAN ports.
This chapter contains the following topics:
• Feature Summary
• Router Ports Summary
• Front Panels
• Back Panels
• LEDs
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1-1
Feature Summary
Feature Summary
Table 1-1 summarizes the features of the Cisco 800 series routers.
Table 1-1Cisco 800 Series Feature Summary
FeatureRoutersDescription
10BASE-T Ethernet port(s)AllProvides connection to 10BASE-T (10 Mbps)
Ethernet networks. Compatible with
10/100-Mbps devices.
ISDN BRI S/T portCisco 801 and 803Provides connection to ISDN S/T network.
ISDN BRI U portCisco 802 and 804Provides connection to ISDN U network.
IDSL portCisco 802 IDSL
and 804 IDSL
Telephone portsCisco 803 and 804Provide connection to telephone, fax machine,
Internal Network Termination 1
Cisco 802 and 804Eliminates need for an external NT1 in North
(NT1)
Flash memoryAll8 MB of Flash memory.
Dynamic RAM (DRAM)All4 MB of DRAM.
Easily distinguishable ISDN
AllISDN B-channel LEDs in a different color
B-channel LEDs
Ease of installationAllColor-coded ports and cables to reduce the
Cisco IOS softwareAllSupports Cisco IOS software.
Cisco 800 Fast Step applicationAllProvides a Windows 95–, Windows 98–, and
Console portAllProvides connection to terminal or PC for
Provides connection to IDSL network.
or modem, which are connected to telephone
services through ISDN line.
America.
1
2
2
from other LEDs.
chance of error.
Windows NT–based software tool for basic
configurations.
software configuration using command-line
interface and for troubleshooting.
Chapter 1 Overview
NoteThe console port is a service port.
Cable lockAllProvides a way to physically secure the router.
Locking power connectorAllLocks power connector in place.
Wall-mount featureAllBrackets on router bottom provide a way to
mount router on wall or vertical surface.
1. Although the ISDN U interfaces on the Cisco 802 and Cisco 804 routers provide internal NT1s, the routers themselves do not
function as NT1s. You cannot connect S/T devices to Cisco 802 and Cisco 804 routers.
2. An additional 8 MB of Flash memory and 4 or 8 MB of DRAM can be added at the factory or later. You can order upgrade
kits and have trained and qualified personnel add the memory. The Cisco product number for the 8-MB Flash memory upgrade
kit is MEM800-8F and the numbers for the DRAM upgrade kits are MEM800-4D and MEM800-8D.
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Chapter 1 Overview
Router Ports Summary
Table 1-2 lists the Cisco 800 series routers and ports.
Table 1-2Router Ports
RouterEthernet PortsISDN PortsTelephone Ports
Cisco 801OneISDN BRI S/TNone
Cisco 802OneISDN BRI UNone
Cisco 802 IDSLOneIDSLNone
Cisco 803FourISDN BRI S/TTwo
Cisco 804FourISDN BRI UTwo
Cisco 804 IDSLFourIDSLNone
Front Panels
Router Ports Summary
The figures in this section show the front panel of the Cisco 800 series routers.
Figure 1-1Cisco 801, Cisco 802, and Cisco 802 IDSL Front Panel
NT1 LED on
Cisco 802 and
802 IDSL routers only
Figure 1-2Cisco 803 and Cisco 804 Front Panel
NT1 LED on
Cisco 804 router only
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11665
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Back Panels
Chapter 1 Overview
Figure 1-3Cisco 804 IDSL Front Panel
Back Panels
The figures in this section show the back panel of each of the Cisco 800 series routers.
If the symbol of suitability ( ) appears above a port, you can connect the port directly to a public
network that follows the European Union standards.
Warning
Figure 1-4Cisco 801 Router Back Panel
If the symbol of suitability with an overlaid cross () appears above a port, you must not connect the
port to a public network that follows the European Union standards. Connecting the port to this type
of public network can cause severe injury or damage your router.
Link LED
Indicates state
of Ethernet
port. On when
connected.
IDSL
ETHERNET
Ethernet port
Connect Ethernet
network device.
IDSL
ISDN BRI S/T port
Connect to external
NT1 or ISDN wall jack.
30770
Power switch
l = On.
= Standby or no power output.
1-4
HUB
NO HUB
ETHERNET
10 BASE T
Cable lock
Use cable
lock to
physically
secure
LINK
HUB/NO HUB button
(for Ethernet port)
Determines cable
type for Ethernet
device connection.
router.
Cisco 800 Series Routers Hardware Installation Guide
Cisco 801
CONSOLE
ISDN S/T
Console port
Connect PC or
terminal.
11666
Locking power
connector
Connect power
supply.
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Chapter 1 Overview
Figure 1-5Cisco 802 Router Back Panel
Back Panels
Link LED
Indicates state
of Ethernet port.
Cable lock
Use cable
lock to
physically
secure
Ethernet port
Connect Ethernet
network device.
HUB
LINK
NO HUB
HUB/NO HUB button
(for Ethernet port)
Determines cable
type for Ethernet
device connection.
router.
Figure 1-6Cisco 803 Router Back Panel
Ethernet ports
Connect Ethernet
network devices.
ETHERNET
10 BASE T
ISDN BRI U port
Connect to
ISDN wall jack.
Cisco 802
CONSOLE
ISDN U
Console port
Connect PC
or terminal.
ISDN BRI S/T port
Connect to external
NT1 or ISDN wall jack.
Power switch
l = On.
= Standby or no power output.
Locking power
connector
Connect power
supply.
Telephone ports
Connect to telephone,
fax machine, or modem.
11667
Power switch
l = On.
= Standby or
no power output.
Cable lock
Use cable
lock to
physically
secure
router.
HUB
NO HUB
ETHERNET 10 BASE T
0
1
2
HUB/NO HUB button
(for Ethernet port 0)
Determines cable
type for Ethernet
device connection.
Cisco 803
CONSOLE
3
Console port
Connect PC or
terminal.
ISDN S/T
PHONE
1
2
Locking power
connector
Connect power
supply.
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Back Panels
Figure 1-7Cisco 804 Router Back Panel
Chapter 1 Overview
Ethernet ports
Connect Ethernet
network devices.
HUB
NO HUB
0
Cable lock
Use cable
lock to
physically
secure
router.
HUB/NO HUB button
(for Ethernet port 0)
Determines cable
type for Ethernet
device connection.
Figure 1-8Cisco 802 IDSL Router Back Panel
Link LED
Indicates state
of Ethernet port.
Ethernet port
Connect Ethernet
network device.
IDSL port
Connect to
IDSL wall jack.
ETHERNET 10 BASE T
1
2
ISDN BRI U port
Connect to ISDN
wall jack.
Cisco 804
CONSOLE
3
Console port
Connect PC or
terminal.
Telephone ports
Connect to telephone,
fax machine, or
modem.
ISDN U
PHO
NE
1
2
Locking power
connector
Connect power
supply.
Power switch
l = On.
= Standby or no power output.
Power switch
l = On.
= Standby or no
power output.
11669
Cable lock
Use cable
lock to
physically
secure
router.
TO HUB
TO PC
ETHERNET
10 BASE T
LINK
TO HUB/TO PC
(for Ethernet port)
Determines cable
type for Ethernet
device connection.
Cisco 802 IDSL
CONSOLE
Console port
Connect PC
or terminal.
IDSL
30771
Locking power
connector
Connect power
supply.
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Chapter 1 Overview
Figure 1-9Cisco 804 IDSL Router Back Panel
LEDs
Cable lock
Use cable
lock to
physically
secure
router.
LEDs
Ethernet ports
Connect Ethernet
network devices.
TO HUB
TO PC
TO HUB/TO PC
(for Ethernet port 1)
Determines cable
type for Ethernet
device connection.
ETHERNET 10 BASE T
1
2
Table 1-3 summarizes the function of each LED.
3
4
IDSL port
Connect to IDSL
wall jack.
Cisco 804 IDSL
CONSOLE
IDSL
Console port
Connect PC or
terminal.
Power switch
l = On.
= Standby or no
power output.
30772
Locking power
connector
Connect power
supply.
Table 1-3LED Functions
LEDColorFunction
OKGreenOn when power is supplied to the router and when the router completes the
self-test procedure and begins operating.
NT1GreenNot applicable for Cisco 801 and 803 routers.
On when the internal NT1 and the ISDN switch are synchronized.
Blinks when the internal NT1 and the ISDN switch are attempting to
synchronize.
LINEGreenOn when the ISDN interface and the ISDN terminal device are synchronized.
LANGreenOn when packets are sent to or received from an Ethernet port.
LAN RXDGreenBlinks when an Ethernet port receives a packet.
LAN TXDGreenBlinks when an Ethernet port sends a packet.
LKØ, LK1,
LK2, LK3
GreenCisco 803 and 804 routers only.
On when the Ethernet device is connected.
Off when the Ethernet device is not connected.
Blinks when the connection has a problem. See the “Troubleshooting”
chapter.
ETHERNET
1, 2, 3, 4
GreenCisco 804 IDSL routers only.
On when the Ethernet device is connected.
Off when the Ethernet device is not connected.
Blinks when the connection has a problem. See the “Troubleshooting”
chapter.
78-5373-04
Cisco 800 Series Routers Hardware Installation Guide
1-7
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