Cisco Systems 7985G User Manual

Phone Guide

Cisco Unified IP Video Phone 7985G

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Common Phone Tasks

Softkey Definitions

View online help on

Press .

the phone

Place a call

Go-off hook before or after dialing a number.

Redial a number Press

Redial

. Or press the Navigation button while on-hook to see your Placed Calls log.

Switch to the

Pick up the handset.

handset during a call

Switch to the speaker or headset during a call

Press or , then hang up the handset.

Mute your phone Press .

Use your call logs Press to choose a

call log. To dial, highlight a listing and go off-hook.

Edit a number Press

Hold/resume a call Press

Transfer a call to a new number

Press number, then press

Trans fe r

Start a standard conference call

Press more dial the participant, then press Confrn

Cisco, Cisco IOS, Cisco Systems, and the trademarks of Cisco Systems, Inc. or i certain other countries. All othe this document or Website are the prop of the word partner does not imply and any other company. (0501R)

ts affiliates in the United States and

r brands, names, or trademarks men

erty of their respective owners. The use

a partnership relationship between C

ll rights reserved.

EditDial

Tran sf er

Cisco Systems logo are registered

Hold

again.

, << or >>.

or Resume

, enter the

> Confrn,

again.

tioned in

78-16798-02

isco

AbbrDial

Dial using a speed dial index number

Answer

Back

Barge

Answer a call

Return to the previous Help topic

Add yourself to a call on a shared line

Quick Reference

CallBack

Cancel

Receive notification when a busy extension becomes available

Cancel an action or exit a screen without applying changes

cBarge

Add yourself to a call on a shared line and establish a conference

Cisco Unified IP Video Phone 7985G for Cisco

CallManager 4.2

CFwdALL

Clear

ConfList

Confrn

Delete

Details

Setup/cancel call forwarding

Delete records or settings

Close the current window

View conference participants

Create a conference call

Remove characters to the right of the cursor when using EditDial

Open the Details record for a multiparty call in the Missed Calls and Received Calls logs

Phone Screen Icons

Button Icons

Common Phone Tasks

DirTrfr

EditDial

EndCall

Erase

Exit

Dial

GPickUp

Dial a phone number

Transfer two calls to each other

Edit a number in a call log

Disconnect the current call

Reset settings to their defaults

Return to the previous screen

Answer a call ringing in another group

HLog

iDivert

Join

MeetMe

New Call

OPickUp

Park

PickUp

QRT

Redial

Remove

Resume

RmLstC

Save

Select

Trans fe r

Update

VidMode

Prevent hunt group calls from ringing on your phone by logging out of hunt groups

Send a call to your voice messaging system

Join several calls already on a single line to create a conference

Host a Meet-Me conference call

Display additional softkeys

Make a new call

Answer a call ringing in an associated group

Store a call using Call Park

Answer a call in your group

Submit call problems to the system administrator

Redial the most recently dialed number

Remove a conference participant

Resume a call on hold

Drop the last party added to a conference call

Save the chosen settings

Search for a directory listing

Select a menu item or call

Transfer a call

Refresh content

Choose a video display mode

Delete entered characters

Move through entered characters

Phone Screen Icons

Line and Call States

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

Selected Device

Handset in use

Headset in use

Speakerphone in use

Other Features

Speed-dial button configured

Message waiting

Option selected

Phone service URL assigned

Button Icons

Messages

Services

Help

Directories

Settings

Speaker

Mute

Headset

Contents

Getting Started 1

Using this Guide 1 Safety and Performance Information 3 Accessibility 5

Connecting Your Video Phone 6

An Overview of Your Video Phone 8

Understanding Buttons and Hardware 8 Understanding the Screen Layout 12 Getting Help on Your Phone 14 Understanding Feature Functionality and Availability 18

Basic Call Handling 19

Before You Make a Video Call 19 Placing a Video Call 19 Answering a Video Call 21 Ending a Video Call 22 Placing a Telephone Call 22 Using Hold and Resume 22 Displaying Your Outgoing Video Picture 23 Muting Video or Audio 23 Transferring Calls 24 Forwarding Your Calls to Another Number 25 Making Conference Calls 26

Advanced Call Handling 29

Speed dialing 29

Cisco Unified IP Video Phone 7985G Phone Guide v

Picking Up a Ringing Call to Your Phone 30 Storing and Retrieving Parked Calls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 34

Using a Headset, and Speakerphone 36

Obtaining a Headset 36 Using AutoAnswer with a Headset or the Speakerphone 37

Using Phone Settings 38

Adjusting the Volume 38 Customizing Alert Tone 39 Adjusting Monitor Brightness 39 Adjusting Camera Brightness, Hue and Saturation 39

Using Call Logs and Directories 40

Using Call Logs 40 Using Corporate Directory on Your Phone 42

Accessing Voice Messages 43

Accessing Your User Options Web Pages 44

Logging In to the User Options Web Pages 44 Subscribing to Phone Services 45

Understanding Additional Configuration Options 46

Troubleshooting Your Video Phone 48

General Troubleshooting 48 Viewing Phone Administration Data 49 Using the Quality Reporting Tool 49

Cisco One-Year Limited Hardware Warranty Terms 50

Index 52

vi 78-16798-02

Getting Started

Using this Guide

This guide provides you with an overview of the features that are available on your phone. You can read the guide completely for a solid understanding of your phone’s capabilities, or refer to the following table for pointers to commonly used sections.

If you want to... Then

Explore your video phone on your own

Review safety information See the “Safety and Performance Information” section on

Use your video phone after it is installed

Connect your video phone See the “Connecting Your Video Phone” section on page 6.

Learn what the buttons mean See the “Understanding Buttons and Hardware” section on

Learn about the screen See the “Understanding the Screen Layout” section on page 12.

Make calls See the “Placing a Video Call” section on page 19.

Put calls on hold See the “Using Hold and Resume” section on page 22.

Mute calls See the “Muting Video or Audio” section on page 23.

Transfer calls See the “Transferring Calls” section on page 24.

Make conference calls See the “Making Conference Calls” section on page 26.

Share a number See the “Using a Shared Line” section on page 31.

Use your video phone as a speakerphone

Change the ringer or call volume See the “Adjusting the Volume” section on page 38.

Choose a different ring sound See the “Customizing Alert Tone” section on page 39.

Customize the brightness of your screen

Press (Help button) on the phone when you need assistance.

page 3.

Start with the “An Overview of Your Video Phone” section on page 8.

page 8.

See the “Using a Headset, and Speakerphone” section on page 36.

See the “Adjusting Monitor Brightness” section on page 39.

Cisco Unified IP Video Phone 7985G Phone Guide 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

More Information about Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco web pages to establish and customize phone services and to control phone features and settings from your computer. This guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

CallManager User Options

2 78-16798-02

Getting Started

Safety and Performance Information

Installing and Using Your Video Phone

Read the following safety notices before installing or using your Cisco Unified IP Video Phone:

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

Warning

Cisco Unified IP Video Phone 7985G Phone Guide 3

Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Video Phone 7985G:

Warning

Caution Only use the Cisco specified power supply with this product.

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

Using External Devices with Your Cisco Unified IP Video Phone

The following information applies when you use external devices with the Cisco Unified IP Video Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use screened cables for the external device, or use cables with a better screen and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached by using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

4 78-16798-02

Accessibility

A list of accessibility features is available upon request.

Getting Started

Cisco Unified IP Video Phone 7985G Phone Guide 5

Connecting Your Video Phone

Your system administrator will likely connect your new Cisco Unified IP Video Phone 7985G to the corporate IP network. If that is not the case, refer to the graphic and table below to connect your phone.

Cisco Unified IP Video Phone 7985G Cable Connections

Plug for handset

Plug for headset

Power cable, 48V DC

6 78-16798-02

Network cable, SW port (10/100 SW)

Network cable, PC port (10/100 PC)

Connecting Your Video Phone

Mounting the Handset Bracket

Step 1 Slide the handset bracket into the tracks as shown on the figure. Make sure to push it firmly

into the tracks until it snaps into place.

Step 2 Connect the handset cable at the underside of the video phone.

Step 3 Place the system in an upright position and lay the handset in its place. The handset is held in

place by magnets.

Cisco Unified IP Video Phone 7985G Handset Bracket

Cisco Unified IP Video Phone 7985G Phone Guide 7

An Overview of Your Video Phone

Your Cisco Unified IP Video Phone 7985G provides business-quality video over the same data network that your computer uses. Because the 7985G is designed for the individual workspace, it makes a video meeting as simple as a telephone call. The video phone includes the same softkey functionality and features as a Cisco Unified IP Phone, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on with the advantage of being able to see callers using video phones

Design features:

• All-in-one system designed for personal video in any workspace

• Integrated 8.4” LCD

• Ergonomically correct camera and screen position

• Integrated keypad for both voice and video calls

• Softkeys for easy control of the video phone

• Handset, speakerphone, and headset jack

• Access to network data and services

• Online control from your User Options web pages—Customize your phone’s features by using a

• A comprehensive online help system—Obtain helpful tips, descriptions, and procedures directly

The sections that follow provide you with an overview of your video phone and tips for interacting with it. Even if you have used other Cisco Unified IP Phones, you will find it useful to review this information to learn about the new features that are offered on the Cisco Unified IP Video Phone 7985G.

web browser on your computer

from your phone

Understanding Buttons and Hardware

Your Cisco Unified IP Video Phone 7985G includes the following hardware features:

• Speakerphone or headset mode support

• Five softkey buttons for access to telephony features

• Four feature buttons to provide easy access to messages, directories, services, and settings

• One-button access to built-in online help

• Video-specific buttons—Display, Brightness, Selfview and Picture in Picture (PiP)

8 78-16798-02

• Button for displaying the lines of the video phone

Refer to the following graphics and table for detailed descriptions.

Cisco Unified IP Video Phone 7985G Overview

An Overview of Your Video Phone

Camera The camera provides manual tilt and focus. Turn the lens to adjust focus.

Tilt the camera by manually adjusting the tilt angle with the wheel

right of the lens.

Tip Press the Selfview button first to see your video picture.

Microphone Your phone includes a microphone that is located at the top of the phone.

LCD monitor Your phone includes an integrated 8.4 inch LCD monitor.

Handset Your Cisco Unified IP Video Phone 7985G includes a handset that is held in

place by magnets.

Cisco Unified IP Video Phone 7985G Phone Guide 9

to the

Speaker Your phone includes a speaker that is located between the keypad and the

screen.

Camera lens

cap docking

Keypad The keypad contains all the keys that you need to control the system.

Cisco Unified IP Video Phone 7985G Keypad

Use a camera lens cap that is located at the back side of the phone to cover the lens when the phone is not in use. The camera lens cap protects the lens and also prevents you from involuntary broadcasting your video image.

Line button Toggles the Line menu on and off. The Line menu displays the available

lines on your phone and allows you to change between lines. The Line menu also displays speed dials if you have any.

Notification lamp Flashes when you have an incoming call and when you have voice mail.

Display button Toggles the menu on and off.

10 78-16798-02

An Overview of Your Video Phone

Brightness button Controls monitor brightness. See the “Adjusting Monitor Brightness”

section on page 39.

Softkeys Activates features presented on the corresponding softkeys on the screen.

Selfview button Switches the video image from incoming to outgoing video. See the

“Displaying Your Outgoing Video Picture” section on page 23.

Picture in Picture Displays a smaller picture of the outgoing video. Press the Picture in Picture

(PiP) button once and the PiP appears in the upper, right corner. Press the PiP button again to move the picture to the other three corners of the screen and, finally, hide it. See the section on page 23.

Help button Toggles the Help menu. See the “Getting Help on Your Phone” section on

page 14.

“Displaying Your Outgoing Video Picture”

Number and letter

buttons

Cancel button Allows you to go back. Use the Cancel button to delete data when you are

Headset button Toggles the headset on or off.

Navigation button Allows you to scroll through menus and highlight items. Use this button in

Allows you to dial phone numbers, enter letters, and choose menu items. You can also use the number keys to choose menu items.

in an input field.

conjunction with softkeys to activate highlighted items.

You can move the

left and right arrows to navigate and edit text fields.

The center button activates menu items. You also use it together with the Help button to get context sensitive help on menu items.

Speaker button Toggles the speakerphone on or off.

Messages button Toggles the message menu on and off.

Services button Toggles the Services menu on and off. The Services menu provides access to

phone services, including assigned services and services to which you have subscribed.

Audio Mute Toggles the Audio Mute feature on or off. When Audio Mute is active, other

callers cannot hear audio, although they can see your video image.

Cisco Unified IP Video Phone 7985G Phone Guide 11

Volume button Controls the volume. See the “Adjusting the Volume” section on page 38.

Video Mute Toggles the Video Mute feature on or off. When Video Mute is active, other

callers cannot see your video image.

Settings button Toggles the Settings menu on and off. See the “Using Phone Settings”

section on page 38.

Directories button Toggles the Directories menu on and off. The Directory provides call logs

(Missed, Received, and Placed) and a corporate directory. See Logs and Directories” section on page 40.

“Using Call

Understanding the Screen Layout

The following example shows what your main screen might look like with an active video call. The menu appears on the screen as a semi transparent layer in front of your video image. Press (Display button) to toggle the menu on and off.

Cisco Unified IP Video Phone 7985G Screen Layout

ID Displays the ID (system name) of the caller/callee.

Duration Displays the duration of the call.

Primary line Displays your primary number or office extension.

Call overview Displays the currently active line and the configured phone number that is

assigned to the line. The icon shows the state of the call. See the “Understanding Feature Buttons and Menus” section on page 14.

12 78-16798-02

An Overview of Your Video Phone

Video image Displays the incoming video image. Press the Selfview button to display the

outgoing video image.

Call activity Displays your current calls per line, caller ID, call state, and call duration.

Softkey labels Displays a softkey function. Press the (Softkey button) to activate a

softkey.

Cisco Unified IP Video Phone 7985G Phone Guide 13

Understanding Feature Buttons and Menus

If you want to... Then...

Open a feature menu Press a feature button:

Messages

Services

Help

Directories

Settings

Scroll through a list or menu

Go back one level in a feature menu

Close a feature menu Press the feature button (for a visible feature menu only) or press Exit one

Press the Navigation button.

Press Exit. (If you press Exit from the top level of a menu, the menu will close.)

or more times until the menu closes.

Entering and Editing Text

If you want to... Then...

Enter a letter on your screen

Enter capital letters Press the button labeled “a/A” to enter capital letters.

Delete within an entry or reposition your cursor

Press the appropriate keypad number one or more times to select a letter. When you pause, the cursor automatically advances to allow you to enter the next letter. Use the right and left navigation buttons to move through text fields.

Press << or Delete to remove a letter or digit. Press >> to reposition the cursor to the right. You can also use the Cancel button to delete letters.

Getting Help on Your Phone

Your Cisco Unified IP Video Phone provides a comprehensive online help system. Help topics display on the screen. See the table below for details.

14 78-16798-02

+ 44 hidden pages