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Cisco IP Phone
793X/794X/796X/797X
Quick Reference Guide
UCM Version 8
January, 2011
Note: All of the functionality listed in this Quick Reference Guide
may or may not apply to your telephony solution. Check with
your system administrator for verification of which features apply.
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Cisco IP Phone
Models 793X/794X/796X/797X
Change Between Speaker & Handset
Speaker to handset: Lift handset.
Handset to speaker: Press Speaker button and hang
up.
Place a Call
Lift handset (or press Speaker button, the line button,
or NewCall softkey) and dial number.
To place a call directly to voice mail, dial * + extension.
Answer a Call
Lift handset (or press Speaker, the line button, or
Answer softkey).
Press Headset button if using headset.
Answer a 2nd Call
NOTE: Answering a 2nd call automatically puts the 1st caller on
hold.
If call is on another line press the ringing line key to
connect to second call.
If call is on same line press the Answer softkey.
To disconnect one of the calls press EndCall softkey
while on the call.
To End a Call
Hang up handset (or press Speaker button, the line
button or EndCall softkey).
Mute a Call
Press Mute button. Mute button lights.
To turn off mute, press Mute button again.
Place a Call on Hold
While on a call, press HOLD soft key.
To return to a call, press Resume soft key or press line
button of the active call.
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Notes
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Using Address Book and Fast Dials
Personal Address Book
Press Directory button and select Personal Directory.
Enter user ID and PIN.
Select Personal Address Book.
Search: Enter letters from first or last name and press
Submit. Select entry and press Select soft key.
Select a phone number and press Dial soft key or
pick up the handset to dial the number.
New Entry: Press Submit and then New soft keys.
Enter name information and press Submit. Enter
phone numbers and press Submit.
Fast Dials Using Address Book
Although you can add, edit and delete Fast Dial numbers without using
Personal Address Book, you will be unable to assign labels to your entries.
Press Directory button and select Personal Directory.
Enter user ID and PIN.
Select Personal Address Book and search and select
the entry you want.
Press Fast Dial.
Select the number you want to assign as Fast Dial and
press Select.
Select the Fast Dial code you want to assign to the
number and press Select.
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Immediate Divert to Voice Mail
If called party: While line is ringing, call is connected or
call is on hold, press iDivert softkey.
If calling party: While call is connected or on hold, press
iDivert softkey.
Transfer a Call
Soft key transfer: While on call, press Trnsfer soft key.
First call is placed on hold. Dial number to transfer call
to. Press Trnsfer a second time before called party
answers (blind transfer) or after announcing the transfer.
To cancel the transfer (before pressing the Trnsfer
softkey a second time or before hanging up), press
EndCall and then Resume soft keys to disconnect
second call and return to original call.
Direct Transfer Two Calls
Direct Transfer allows a user to connect two active calls while disconnecting
himself from the calls.
Select two active calls, press DirTrfr softkey.
Park a Call ___________________________________
Call Park allows users to put a call on hold in the system and pick it up at another
phone.
While on call, press more and then Park soft keys.
Display shows extension number call is parked at. Hang
up.
To retrieve call from any IP phone, dial the appropriate
Call Park number.
If a parked call is not picked up in a specified amount of
time it will ring back at the phone that originally parked it.
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Call Pickup _____________________________________
Pick Up groups allow users to answer other users’ phones without having to
actually go to the phone that is ringing.
OPTION 1: Previewing call before answering.
Lift handset, press More and PickUp and the Answer
soft keys to answer call in own pickup group.
Lift handset and press More and OPickUp and the
Answer soft keys to answer call from pre-determined
set of pickup groups.
Lift handset and press More and GpickUp soft keys
and then the call pickup group number to answer call
in another call pickup group. Press the Answer soft
key.
OPTION 2: Automatically answering pickup calls.
Lift handset and press PickUp soft key to answer call
in own pickup group.
Lift handset and press OPickUp soft key to answer call
from pre-determined set of pickup groups.
Lift handset and press GpickUp soft key and then the
call pickup group number to answer call in another
call pickup group.
Forward All Calls
Forwarding all calls is similar to a “Do Not Disturb” feature.
Press CFwdAll soft key. After you hear 2 beeps enter
number to forward all calls to. (To forward all calls to
voice mail, press messages button.) Flashing arrow
on LCD indicates calls are forwarded.
Press CfwdAll soft key again to cancel the forwarding
option. You will hear 1 beep. The flashing arrow will
disappear.
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Forward Calls Per Line
From main menu select User Options>Device and select
device.
Press Line Settings.
Select phone line to forward.
In the Incoming Call Forwarding area, choose call forward
settings, and press Save.
Change Ring Per Line
From main menu select User Options>Device and select
device.
Press Line Settings.
Select phone line to change ring.
In the Ring Settings area, choose ring settings, and press
Save.
Change Phone Line Label
From main menu select User Options>Device and select
device.
Press Line Settings.
Select phone line to change label.
In the Line Text Label area, enter or change phone line
label, and press Save.
Complete User Guide
A complete Cisco user guide for the phone model you are using is available.
From main menu select User Options>Device.
Press Download User Guide.
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Using Abbreviated Dial
While on-hook, dial the 1 or 2-digit speed dial code
previously defined.
Press AbbrDial softkey to dial the number associated
with the Speed Dial code set up by user.
Fast Dials (max. 500 entries)
From main menu select User Options>Fast Dials.
New Entry from Personal Address Book: Search
and select address book entry, press Add New,
select a phone number, and press Save.
New Entry Without Address Book: Select Add New,
enter phone number, press Save.
Search: Enter information and press Find.
Edit: Search and select entry, edit information and
press Save.
Delete: Search and select entry and press Delete
Selected.
Change Password
A password is needed when accessing your online configuration tool. The
default password is typically _____.
Select User Options>User Settings, enter password
information, and press Save.
Change PIN
A PIN is needed when accessing certain services on Web page and phone:
i.e. Personal Address Book. The default password is typically _____.
Select User Options>User Settings, enter PIN
information, and press Save.
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Establish an “Ad-Hoc” Conference
Only the person who originated the conference can add more people to it. A user
can conference in as many people as his phone device and system parameters
allow.
While on call, press More and then ConFrn soft keys.
This selects an available line and puts 1
st
call on hold.
Place call to another person. When call connects, press
ConFrn again to connect all parties. Repeat as
necessary.
If you decide not to conference the called party, press
EndCall and Resume to disconnect 2
nd
call and return
to original call.
Join Multiple Active Calls
Users can join up to 16 active calls (on the same line) on an ad-hoc conference.
Select active calls to join to a conference. Press Join
softkey.
List Conference Participants
Users can view conference participants and initiator can remove participants.
Press Conference List sofkey to display list of
participants.
Press Update softkey to update participant list.
To remove participant, select name from list and press
Remove softkey.
Press Exit softkey to return to conference call.
Establish a Meet-Me Conference _____________________
Meet-Me conferences allow people to have virtual group meetings over the
phone. A Meet-Me conference has to be established from an IP phone.
Lift handset and press More and Meet-Me soft keys.
Enter a Meet-Me conference number.
Join a Meet-Me Conference
Lift handset and dial the Meet-Me conference number.
Set Notification When Busy Line is Available
For internal extensions only:
When receiving a busy signal (or ring on rollover line) after
calling an internal extension, press CallBack softkey.
Press Exit softkey to close confirmation screen.
When notified (visual and audible alert on phone) that
internal extension is available, press Dial softkey to dial
the number.
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Customizing Ring Type & Contrast
Adjust Ringer Volume for All Calls
Use volume keys to adjust volume. Press settings
button and the Save soft key.
Change Ring Sound
Press settings button. Scroll to Ring Type and press
Select. Press Select soft key to select Default Ring.
Scroll through ring types and press Play to hear
sample rings. Press Select, OK, and then Exit soft
keys.
Adjust LCD Contrast
Press settings button. Press Select soft key to select
LCD Contrast. Adjust contrast using Up and Down
soft keys. Press OK and then Save soft keys.
Additional Features
Online Help
Press ? key and then any other key.
Press ? twice quickly for feature information.
Press ? twice quickly while on call to view call stats.
Use Online Directories
The directories allow users to view and dial calls missed, received, and made
by the user as well as find and dial any user in the system.
Press directories button. Scroll to highlight the
directory to use and press Select soft key.
If in Corporate Directory enter the first few letters of
either the first or last name or extension number of
user and press Search soft key.
Scroll to select directory entry and press Dial soft key
to dial the entry number.
Press Exit soft key twice to exit menu.
Use EditDial soft key to add or delete dialing digits as
necessary and then press Dial to place a call.
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Customizing Your Phone via a Web
Configuration Tool
Every phone user has the ability to access an online
customization tool to allow the user to enable and configure
certain features on his/her phone. Many of these options can
also be performed on the phone itself.
Access Online Tool
Open web browser on PC.
Click in the address field and enter
http:// ______________ /ccmuser
NOTE: You may have a link to this tool on your desktop
and/or Intranet site.
Enter your network user ID and password. Your user ID
is typically your first initial and last name. The default
password is _______.
Personal Address Book (max. 500 entries)
From main menu select User Options>Personal Address
Book.
New Entry: Press Add New, enter information and press
Save.
Search: Enter information and press Find.
Edit: Search and select entry, edit information and press
Save.
Delete: Search and select entry and press Delete.
Speed Dial (max 99 Speed/ Abbreviated Dials)
From main menu select User Options>Device and select
phone to add speed dial to.
Press Speed Dials, enter number and text in Speed Dial
area, and press Save.
Abbreviated Dial (max 99 Speed/ Abbreviated Dials)
From main menu select User Options>Device and select
phone to assign abbreviated dial to.
Press Speed Dials, enter number and text in Abbreviated
Dial area, and press Save.
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Voice Mail Commands
Quick Reference Guide
Press While
Listening
After the
Message
0 Help Help
1 Rewind Skip Back
2 Pause / Resume
3 Fast Forward
4 Slow Playback Replay
5 Play Message
Properties
Play Message
Properties
6 Fast Playback Forward
Message
7 Decrease Volume Delete
8 Reset Volume Reply
9 Increase Volume Save /
Restore as
Saved
* Not available with Unity Connection.
Shortcuts
Task Press
Change Greeting 4 1 1
Change Password 4 3 1
Change Recorded
Name
4 3 2
Skip Ahead in Menu #
Previous Menu *
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Cisco Unity Voice Mail
Activating Your Voice Mailbox
The first time you access your voice mail box you will
be prompted through a voice tutorial to record your
name, record your standard greeting, and set your
personal password.
The default password is ______. You must complete
this tutorial to activate your voice mailbox.
Accessing Your Voice Mailbox
FROM YOUR OWN PHONE: Press messages button
and then enter your password when prompted.
FROM ANY OTHER IP PHONE: Press messages button
and then the asterisk (*) key. Enter your voice mail ID
and password when prompted. Your ID is (usually) the
same as your extension.
FROM OUTSIDE THE COMPANY: Call your own phone
number. When your greeting starts, press the asterisk
(*) key. Enter your voice mail ID and password when
prompted. Your ID is the same as your extension.
TIP: When addressing a message to another user, you can
press ## to toggle between entering a user’s extension and
spelling their last name.
TIP: Users typically use only their standard (default) and
alternate voice mail greetings. The alternate greeting is often
referred to as an “extended absence” greeting and is used when
the user does not want their “normal” greeting to play. If the
alternate greeting is not activated, the system will default to play
the user’s standard greeting.
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Voice Mail Commands
Quick Reference Guide
Press While
Listening
After the
Message
0 Help Help
1 Repeat Repeat
2 Save Save
3 Delete Delete
4 Slow Down Reply
5 Change
Volume
Forward
message
6 Speed up Mark as
New
7 Reverse Reverse
8* Pause/Continue Deliver
fax/email
9 Fast Forward Message
Time/Date
* Not available with Unity Connection.
Shortcuts
Task Press
Change Greeting 4 1 1
Change Password 4 3 1
Change Recorded
Name
4 3 2
Skip Ahead in Menu #
Previous Menu *
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Cisco Unity Voice Mail
Activating Your Voice Mailbox
The first time you access your voice mail box you will
be prompted through a voice tutorial to record your
name, record your standard greeting, and set your
personal password.
The default password is _____. You must complete
this tutorial to activate your voice mailbox.
Accessing Your Voice Mailbox
FROM YOUR OWN PHONE: Press messages button
and then enter your password when prompted.
FROM ANY OTHER IP PHONE: Press messages button
and then the asterisk (*) key. Enter your voice mail ID
and password when prompted. Your ID is (usually) the
same as your extension.
FROM OUTSIDE THE COMPANY: Call your own phone
number. When your greeting starts, press the asterisk
(*) key. Enter your voice mail ID and password when
prompted. Your ID is the same as your extension.
TIP: When addressing a message to another user, you can
press ## to toggle between entering a user’s extension and
spelling their last name.
TIP: Users typically use only their standard (default) and
alternate voice mail greetings. The alternate greeting is often
referred to as an “extended absence” greeting and is used when
the user does not want their “normal” greeting to play. If the
alternate greeting is not activated, the system will default to play
the user’s standard greeting.
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