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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
An Overview of Your Phone
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data
network that your computer uses, allowing you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced
productivity features that extend your call-handling capabilities. Depending on the configuration,
your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your Cisco Unified CM User Options
web pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
To identify buttons and hardware on your phone, refer to the following figures and table.
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Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7970G and 7971G-GE
1 2
16
4
3
5
7
9
6
8
101112131415
186549
17
10
9
7
5
8
6
4
3
2
1
16 17
1112131415
186428
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An Overview of Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Cisco Unified IP Phone 7965G
Cisco Unified IP Phone 7945G
1
16
2
4
5
7
9
6
8
101112131415
186422
17
3
186421
4
3
5
6
7
9
101112131415
16
12
8
1
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Item Description For more information, see...
1
Programmable
buttons
Depending on configuration, programmable
buttons provide access to:
• Phone lines (line buttons) and
intercom lines
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line, BLF status or active
Mobile Connect call)
• Understanding Lines
and Calls, page 6
• Basic Call Handling,
page 1
• Speed Dialing, page 1
• Using a Shared Line,
page 5
• Using BLF to
Determine a Line State,
page 8
• Placing or Receiving
Intercom Calls, page 17
2
Footstand button Enables you to adjust the angle of the
phone base.
Adjusting the Footstand
(Optional), page 3
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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
3
Display button Cisco Unified IP Phone 7975G, 7971G-GE,
and 7970G.
Awakens the phone screen from sleep
mode or disables the touchscreen feature
for cleaning.
No color—Ready for input
Green flashing—Disabled
Green steady—Sleep mode
Cisco Unified IP Phone 7965G and 7945G:
Awakens the phone screen from
sleep mode.
No color—Ready for input
Green steady—Sleep mode
Cleaning and Maintaining
the Phone Screen, page 9
4
Messages button Auto-dials your voice message service (varies
by service).
Accessing Voice Messages,
page 1
5
Directories button Opens/closes the Directories menu. Use the
button to access call logs and directories.
Using Call Logs, page 1
6
Help button Activates the Help menu. Accessing the Help System
on Your Phone, page 11
7
Settings button Opens/closes the Settings menu. Use the
button to change phone screen and ring
settings.
Changing Phone Settings,
page 1
8
Services button Opens/closes the Services menu. Using the User Options
Web Pages, page 1
9
Volume button Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset,
and Speakerphone, page 1
10
Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 1
11
Mute button Toggles the microphone on or off. When the
microphone is muted, the button is lit.
Using Mute, page 7
12
Headset button Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 1
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Understanding Lines and Calls
The terms lines and calls can be easily confused.
• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Your phone can support up to eight lines, depending on your phone and configuration. To
see your phone lines, look at the right side of your phone screen. You have as many lines as you
have directory numbers and phone line icons: .
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
13
4-way navigation
pad and Select
button (center)
Cisco Unified IP Phone 7975G, 7965G,
and 7945G:
Enables you to scroll through menus and
highlight items. Use the Select button to
select an item that is highlighted on
the screen.
Navigation button—Scroll up and down to
see menus and highlight items and right and
left across multi-column displays.
Select button—Scroll to highlight a line using
the Navigation button and then press to
open a menu, play a ringer item, or access
other features, as described on the screen.
Choosing Phone Screen
Items, page 9
14
Navigation button Cisco Unified IP Phone 7971G-GE
and 7970G:
Enables you to scroll through menus and
highlight items. When the phone is on-hook,
displays phone numbers from your Placed
Calls log.
Using Call Logs, page 1
15
Keypad Enables you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 1
16
Softkey buttons Each button activates a softkey option
(displayed on your phone screen).
Understanding Phone
Screen Features, page 8
17
Handset light strip Indicates an incoming call or new
voice message.
Accessing Voice Messages,
page 1
18
Phone screen Shows phone features. Understanding Phone
Screen Features, page 8
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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume,
page 6.
Remote-in-use Another phone that shares your line has a connected call. See
Using a Shared Line, page 5.
Reverting call A holding call is reverting to your phone. See Using Hold and
Resume, page 6.
Authenticated call See Making and Receiving Secure Calls, page 9.
Encrypted call See Making and Receiving Secure Calls, page 9.
BLF- monitored line
is idle
See Using BLF to Determine a Line State, page 8.
BLF- monitored line is
in-use
See Using BLF to Determine a Line State, page 8.
BLF- monitored line is
ringing (BLF Pickup)
See Using BLF to Determine a Line State, page 8.
Line in Do Not
Disturb (BLF feature)
See Using BLF to Determine a Line State, page 8.
Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom
Calls, page 17.
One-way
intercom call
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 17.
Two- way
intercom call
You press the intercom line to activate two-way audio with the
intercom caller. See Placing or Receiving Intercom Calls, page 17.
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Understanding Phone Screen Features
The following figure shows how your main phone screen may look with an active call.
Note The Messages, Directories, and Services screens on your phone may appear in Normal mode
or in Wide mode depending on how your phone has been set up. A phone window in Wide
mode spans the entire width of the phone screen. However, neither you nor your administrator
can adjust the phone screen viewing mode.
1
Primary
phone line
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
display alternately in this area.
2
Programmable
buttons
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone
service buttons or phone feature buttons. Icons and labels indicate how these
buttons are configured. For an icon reference, see Phone Screen Icons,
page iv.
3
Softkey labels Displays a softkey function for the corresponding softkey button.
4
Status line Displays audio mode icons, status information, and prompts.
5
Call activity area Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See Understanding Line and Call
Icons, page 7, and Viewing Multiple Calls, page 9.
6
Phone tab Indicates call activity.
7
Feature tabs Indicates an open feature menu. See Understanding Feature Buttons and
Menus, page 10.
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2
3
5
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Choosing Phone Screen Items
There are different ways to choose items on your phone’s screen.
Cleaning and Maintaining the Phone Screen
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone,
because they can contaminate phone components and cause failures.
Use the Display button to disable and enable the touchscreen for cleaning. The Display button
illuminates to indicate changes in touchscreen status:
Green, steady—Touchscreen is in power save mode
Green, flashing—Touchscreen is disabled
To choose a phone
screen item... Do this...
By touch
(Cisco Unified
IP Phone 7975G,
7971G-GE, and
7970G only)
Press (or tap) touch-sensitive items on the touchscreen with your fingertip.
Use only your fingertip to press the touchscreen, as using any other objects
could damage the display. Be aware that pressing a phone number can cause the
phone to dial the number.
By item number Press the corresponding number on your keypad. For example, press 4 to
choose the fourth item in a menu.
By scrolling Use the Navigation button to highlight an item. Press the Select button to select
the item, or a softkey to finish the action.
If you want to... Then...
Disable the touchscreen
for cleaning
Press and hold for more than one second. flashes.
The screen remains disabled for about a minute, unless you enable it.
Enable the touchscreen
(after disabling it)
Press (flashing) and hold for more than one second.
Wake the touchscreen
from power save mode
Press the touchscreen or any button, or lift the handset.
After a period of inactivity (determined by your system administrator),
the touchscreen enters the power save mode to save power. In this mode,
the touchscreen appears blank and the Display button remains lit.
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Cisco Unified IP Phone 7965G and 7945G
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit.
When the phone is in this condition, you can clean the screen, as long as you know that the phone will
remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait
until it is awake before following the preceding cleaning instructions.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Wake the phone screen
from power save mode
Press any button or lift the handset.
After a period of inactivity (determined by your system administrator), the
phone screen enters the power save mode to save power. In this mode, the
phone screen appears blank and the Display button remains lit.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list
or menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Switch between open
feature menus
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
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An Overview of Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
Understanding Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be
available to you or may work differently on your phone. For additional information about feature
operation or availability, contact your support desk or system administrator.
You can access many features by either using a softkey or pressing a line button. Although you can
configure some features, your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
Learn about a button or
softkey
Press , then quickly press a button or softkey.
Learn about a menu item Press , , or to display a feature menu. Highlight a
menu item, then press twice quickly.
Get help using Help Press . After a second or two, press again, or choose Help from
the main menu.
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb or
Do Not Disturb
End Call EndCall End Call
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Understanding SIP and SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose > Model Information > Call Control Protocol on your phone.
Understanding Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power
down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time if the audible alert is enabled by your system
administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
• At 10 minutes before power down, the ringtone plays four times
• At 7 minutes before power down, the ringtone plays four times
• At 4 minutes before power down, the ringtone plays four times
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group or
Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference
Party
RmLstC Remove Last Participant
Transfer Transfer Tran sf er
Video Support VidMode Video
Feature Softkey Line Button Label and Icon
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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13
• At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is
going to power down. To keep the phone active, press any key on the phone. If you do not press any
key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period
of time before informing you of the pending power shutdown. Before the shutdown happens, you see
a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact
your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your
requirements change (for example, your work hours or work days change), see your system
administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.
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