Overview
Preface
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for
Cisco Unified Communications Manager 6.0 provides the information you need
to understand, install, configure, manage, and troubleshoot the phones in the
Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network.
Because of the complexity of a Unified Communications network, this guide does
not provide complete and detailed information for procedures that you need to
perform in Cisco Unified Communications Manager (formerly Cisco Unified
CallManager) or other network devices. See the “Related Documentation” section
on page xv for a list of related documentation.
Audience
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Network engineers, system administrators, or telecom engineers should review
this guide to learn the steps required to properly set up the Cisco Unified IP Phone
7970 Series on the network.
The tasks described are administration-level tasks and are not intended for
end-users of the phones. Many of the tasks involve configuring network settings
and affect the phone’s ability to function in the network.
Because of the close interaction between the Cisco Unified IP Phone and
Cisco Unified Communications Manager, many of the tasks in this manual
require familiarity with Cisco Unified Communications Manager.
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Organization
Organization
This manual is organized as follows:
Preface
Chapter 1, “An Overview of the Cisco
Unified IP Phone”
Chapter 2, “Preparing to Install the Cisco
Unified IP Phone on Your Network”
Chapter 3, “Setting Up the Cisco
Unified IP Phone”
Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone”
Chapter 5, “Configuring Features, Templates,
Services, and Users”
Chapter 6, “Customizing the Cisco Unified
IP Phone”
Chapter 7, “Viewing Model Information, Status,
and Statistics on the Cisco Unified IP Phone”
Chapter 8, “Monitoring the Cisco
Unified IP Phone Remotely”
Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the
Provides a conceptual overview and description of
the Cisco Unified IP Phone
Describes how the Cisco Unified IP Phone
interacts with other key IP telephony components,
and provides an overview of the tasks required
prior to installation
Describes how to properly and safely install and
configure the Cisco Unified IP Phone on your
network
Describes how to configure network settings,
verify status, and make global changes to the
Cisco Unified IP Phone
Provides an overview of procedures for
configuring telephony features, configuring
directories, configuring phone button and softkey
templates, setting up services, and adding users to
Cisco Unified Communications Manager
Explains how to customize phone ring sounds,
background images, and the phone idle display at
your site
Explains how to view model information, status
messages, network statistics, and firmware
information from the Cisco Unified IP Phone
Describes the information that you can obtain
from the phone’s web page, and how to use this
information to remotely monitor the operation of a
phone and to assist with troubleshooting
Cisco Unified IP Phone
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Preface
Related Documentation
Appendix A, “Providing Information to Users Via
a Website”
Provides suggestions for setting up a website for
providing users with important information about
their Cisco Unified IP Phones
Appendix B, “Feature Support by Protocol for the
Cisco Unified IP Phones 7970 Series”
Provides information about feature support for the
Cisco Unified IP Phone using the SCCP or SIP
protocol
Appendix C, “Supporting International Users” Provides information about setting up phones in
non-English environments
Appendix D, “Technical Specifications” Provides technical specifications of the
Cisco Unified IP Phone
Related Documentation
For more information about Cisco Unified IP Phones or
Cisco Unified Communications Manager, refer to the following publications:
Cisco Unified IP Phone 7970 Series
These publications are available at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support
_series_home.html
• Cisco Unified IP Phone 7970 Series Phone Guide
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• Cisco Unified IP Phone Features A–Z
• Cisco Unified IP Phone Expansion Module 7914 Phone Guide
• Installing the Wall Mount Kit for the Cisco Unified IP Phone
• Regulatory Compliance and Safety Information for the Cisco
Unified IP Phone 7900 Series
Cisco Unified Communications Manager Administration
These publications are available at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_
series_home.html
• Cisco Unified Communications Manager Administration Guide
• Cisco Unified Communications Manager System Guide
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Preface
Obtaining Documentation, Obtaining Support, and Security Guidelines
• Cisco Unified Communications Manager Security Guide
• Cisco Unified Communications Manager Serviceability Administration
Guide
• Cisco Unified Communications Manager Serviceability System Guide
• Cisco Unified Communications Manager Features and Services Guide
• Cisco Unified Communications Manager Bulk Administration Guide
• Cisco Unified Communications Manager Troubleshooting Guide
• Installing and Configuring the Cisco Customer Directory Configuration
Plugin
• Cisco Unified Communications Platform Administration Guide
• Cisco Unified Communications Manager Compatibility Matrix
Obtaining Documentation, Obtaining Support, and
Security Guidelines
For information on obtaining documentation, obtaining support, providing
documentation feedback, security guidelines, and also recommended aliases and
general Cisco documents, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and
local country laws governing import, export, transfer and use. Delivery of Cisco
cryptographic products does not imply third-party authority to import, export,
distribute or use encryption. Importers, exporters, distributors and users are
responsible for compliance with U.S. and local country laws. By using this
product you agree to comply with applicable laws and regulations. If you are
unable to comply with U.S. and local laws, return this product immediately.
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Preface
Document Conventions
A summary of U.S. laws governing Cisco cryptographic products may be found
at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require
further assistance please contact us by sending email to export@cisco.com.
Document Conventions
This document uses the following conventions:
Convention Description
boldface font Commands and keywords are in boldface.
italic font Arguments for which you supply values are in italics.
[ ] Elements in square brackets are optional.
{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by
vertical bars.
string A nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.
screen font Terminal sessions and information the system displays are in screen font.
boldface screen font Information you must enter is in boldface screen font.
italic screen font Arguments for which you supply values are in italic screen font.
^ The symbol ^ represents the key labeled Control—for example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
< > Nonprinting characters, such as passwords are in angle brackets.
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Note Means reader take note. Notes contain helpful suggestions or references to
material not covered in the publication.
Caution Means reader be careful. In this situation, you might do something that could
result in equipment damage or loss of data.
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Document Conventions
Preface
Warning
Means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.
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