Cisco Unified IP Phone User Guide
for Cisco
Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
?
Softkey Definitions
View online help on
phone
Place a call Go off-hook before or
Redial a number Press Redial. Or press the
Switch to handset
during a call
Switch to speaker or
headset during a call
Mute your phone Press .
Use your call logs Press to choose a
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer call to new
number
Place an intercom call Press intercom button,
Start a standard
(ad hoc) conference
call
Cisco and the Cisco Logo are trademarks of Cisco Systems,
Inc. and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third party trademarks
use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1005R)
© 2011 Cisco Systems, Inc. All rights reserved.
mentioned are the property of their respective owners. The
Press .
after dialing a number.
Navigation button while
on-hook to see your
Placed Calls log.
Pick up the handset.
Press or , then
hang up the handset.
call log. To dial, highlight
a listing and go off-hook.
Press Tra nsfer, enter the
number, then press
Tran sfer again.
enter a number if
necessary, and speak
after you hear the tone.
Press more > Confrn, dial
the participant, then
press Confrn again.
OL-22332-01
QUICK REFERENCE
Cisco Unified IP Phone
User Guide for
Cisco Unified
Communications
Manager 8.6
(SCCP and SIP)
For Cisco Unified IP Phone 7975G,
7971G-GE, 7970G, 7965G, and 7945G
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
ne
li
CallBack Receive notification when a busy
tension becomes available
ex
Cancel Cancel an action or exit a screen
ut applying changes
witho
cBarge Add yourself to a call on a shared
ine and establish a conference
l
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
cursor when using EditDial
the
Details
(SCCP only)
Dial Dial a phone number
DND Turn on/off Do Not Disturb
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
Erase Reset settings to their defaults
Exit Return to the previous screen
GPickUp Answer a call that is ringing in
Open the Details record for a
ultiparty call in the Missed Calls
m
and Received Calls logs
(DND)
rrent intercom call
cu
er group or on another line
anoth
iDivert Divert or redirect a call to a voice
?
message system
Join Combine existing calls to create a
ence
confer
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call that is ringing in an
ssociated group
a
Park Store a call using Call Park
PickUp Answer a call that is ringing on
QRT Submit call problems to the system
Redial Redial the most recently dialed
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Tran sfer Transfer a call
Update Refresh content
VidMode
only)
(SCCP
<< Delete entered characters
>> Move through entered characters
ther phone in your group
ano
adm
inistrator
numb
er
confer
ence call
Choose a video display mode
Phone Screen Icons
Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing
(BLF Pickup)
Speed-dial, call log, or directory
sting (line status unknown)
li
Line in Do Not Disturb (BLF feature)
Idle intercom line
One-way intercom call
Two-way intercom call
Handset in use
Headset in use
Video enabled (SCCP only)
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry is ready to edit (SIP only)
Option selected
Feature enabled
Button Icons
Messages
Services
Help
Directories
Settings
Volu me
Speaker
Mute
Headset
Speakerphone in use
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 4
Connecting Your Phone 1
An Overview of Your Phone 1
Understanding Buttons and Hardware 1
Understanding Lines and Calls 6
Understanding Line and Call Icons 7
Understanding Phone Screen Features 8
Choosing Phone Screen Items 9
Cleaning and Maintaining the Phone Screen 9
Understanding Feature Buttons and Menus 10
Accessing the Help System on Your Phone 11
Understanding Feature Availability 11
Understanding SIP and SCCP 12
Understanding Energy Savings 12
Basic Call Handling 1
Placing a Call—Basic Options 1
Placing a Call—Additional Options 2
Answering a Call 4
Ending a Call 6
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) v
Using Hold and Resume 6
Using Mute 7
Switching Between Multiple Calls 8
Switching an In-Progress Call to Another Phone 8
Viewing Multiple Calls 9
Transferring Calls 10
Sending a Call to a Voice Message System 11
Forwarding Calls to Another Number 11
Using Do Not Disturb 13
Making Conference Calls 13
Using Conference Features 14
Using Conference 14
Using Join 15
Using cBarge 16
Using Meet-Me 16
Viewing or Removing Conference Participants 17
Placing or Receiving Intercom Calls 17
Advanced Call Handling 1
Speed Dialing 1
Picking Up a Redirected Call on Your Phone 2
Storing and Retrieving Parked Calls 3
Logging Out of Hunt Groups 4
Using a Shared Line 5
Understanding Shared Lines 5
Using Barge to Add Yourself to a Shared-Line Call 5
Understanding Barge Features 6
Using Barge Features 6
Preventing Others from Viewing or Barging a Shared-Line Call 7
Using BLF to Determine a Line State 8
Making and Receiving Secure Calls 9
Tracing Suspicious Calls 11
Prioritizing Critical Calls 11
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Using Cisco Extension Mobility 12
Managing Business Calls Using a Single Phone Number 14
Using a Handset, Headset, and Speakerphone 1
Using a Handset 1
Using a Headset 1
Using a Speakerphone 2
Using AutoAnswer with a Headset or Speakerphone 3
Changing Phone Settings 1
Customizing Rings and Message Indicators 1
Customizing the Phone Screen 2
Using Call Logs and Directories 1
Using Call Logs 1
Directory Dialing 3
Using Corporate Directory on Your Phone 4
Using Personal Directory on Your Phone 4
Accessing Voice Messages 1
Using the User Options Web Pages 1
Accessing Your User Options Web Pages 1
Configuring Features and Services on the Web 2
Using the Personal Directory on the Web 2
Using Your Personal Address Book on the Web 2
Configuring Fast Dials on the Web 3
Using the Address Book Synchronization Tool 4
Setting Up Speed Dials on the Web 4
Setting Up Phone Services on the Web 5
Controlling User Settings on the Web 7
Controlling Line Settings on the Web 7
Setting Up Phones and Access Lists for Mobile Connect 9
Using Cisco WebDialer 11
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) vii
Understanding Additional Configuration Options 1
Troubleshooting Your Phone 1
General Troubleshooting 1
Viewing Phone Administration Data 2
Using the Quality Reporting Tool 3
Cisco One-Year Limited Hardware Warranty Terms 1
Index 1
viii OL-22332-01
Getting Started
?
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the following table for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See S
Connect your phone See Connecting Your Phone, pag
Use your phone after it is installed Start with An Overview
Learn what the button lights mean See Understanding
Learn about the phone screen See Understanding
Make calls See P
Put calls on hold See U
Mute calls See U
Transfer calls See Transferri
Make conference calls See M
Set up speed dialing See S
Share a phone number See U
Use your phone as a speakerphone See U
Change the ring volume or tone See Chang
View your missed calls See U
Listen to your voice messages See A
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
afety and Performance Information, page 2.
e 1.
of Your Phone, page 1.
Buttons and Hardware, page 1.
Phone Screen Features, page 8.
lacing a Call—Basic Options, page 1.
sing Hold and Resume, page 6.
sing Mute, page 7.
ng Calls, page 10.
aking Conference Calls, page 13.
peed Dialing, page 1.
sing a Shared Line, page 5.
sing a Handset, Headset, and Speakerphone, page 1.
ing Phone Settings, page 1.
sing Call Logs, page 1.
ccessing Voice Messages, page 1.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Finding Additional Information
• You can access the most current Cisco Unified IP Phone documentation on the World Wide Web
at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/
• You can access the Cisco website at this URL:
http://www.cisco.com/
• You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph
html
• Cisco international websites:
Allows access to international Cisco websites from www
[change] link at the top of the web page.
products_user_guide_list.html
/all_models/openssl_license/7900_ssllic.
.cisco.com by clicking on the Worldwide
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate
basic
calling features. You can access eLearning tutorials online (for several phones) from your
personal computer. Look for the eLearning tutorial (English only) for your phone in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/
products_user_guide_list.html
Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone,
refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of common
Cisco Unified IP Phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
2 OL-22332-01
Getting Started
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
When you use external devices with the Cisco Unified IP Phone, Cisco recommends the use of
good-quality external devices, such as headsets, that are shielded against unwanted radio-frequency
(RF) and audio -requency (AF) signals.
Depending on the quality of these devices and their p
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of these actions:
• Mov
• Use shie
• Shorten the
• Apply
Cisco cannot guarantee the performance of the system be
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
e the external device and its cables away from the source of the RF or AF signals.
lded cables for the external device, or use cables with a better shield and connector.
length of the external device cable.
ferrites or other such devices on the cables for the external device.
roximity to other devices, such as mobile phones
cause Cisco has no control over the quality
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive (89/336/EC).
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regul
http://www.access.gpo.gov/bis/ear/ear_data.html
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
ations may be found at this URL:
Accessibility Features
The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.
For detailed information about the features on these phones, see Accessibility
Unified IP Phone 7900 Series.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Features for the Cisco
4 OL-22332-01
Connecting Your Phone
1
236377
AUX
10/100/1000 SW 10/100/1000 PC
DC48V
9
8
7
5
4
3
2
9
6
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the following figure and table to connect your phone.
1
DC adaptor port
3
AC power cord
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
2
AC-to-DC power supply
Network port
4
5
185165
1 2 3
77354
Access port
7
Headset port
9
Auxiliary port
Handset port
6
Footstand button
8
Removing the Hookswitch Clip (Required)
Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the
hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly
when you pick up the handset.
Adjusting the Handset Rest (Optional)
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, because
this adjustment ensures that the receiver cannot readily slip out of the cradle. See the following table
for instructions.
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
2 OL-22332-01
Connecting Your Phone
Adjusting the Footstand (Optional)
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Registering with TAPS
After your phone is connected to the network, your system administrator may ask you to auto-register
your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new
phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the T
administrator, and follow the voice prompts. You may need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will restart.
APS extension provided by your system
Using a Headset
You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone
7975G, 7965G, or 7945G, you can use a wireless headset in conjunction with the wireless headset
remote hookswitch control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or hand
Cisco recommends the use of good quality external devic
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
See Using External Devices, page 3, for more information.
es, for example, headsets that are screened
set) vendors.
Note In some cases, hum may be reduced or eliminated by using a local power cube or
power injector.
These environmental and hardware inconsistencies in th
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performa
nce before making a purchasing decision and deploying en masse.
e locations where Cisco Unified IP Phones are
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. For details, contact
the headset manufacturer.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1. From the Enter Solution drop-dow
n menu, choose IP Communications. The Select a Solution
Category menu displays.
2. Choo
If you want to search for a particular Technology Deve
se IP Phone Headsets to see a list of Technology Development Program partners.
lopment Program partner, enter the name of the
partner in the Enter Company Name box.
4 OL-22332-01
An Overview of Your Phone
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data
network that your computer uses, allowing you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco
productivity features that extend your call-handling capabilities. Depending on the configuration,
your phone supports:
• Access to netwo
• Online customizin
web pages.
• A comp
rehensive online help system that displays information on the phone screen.
rk data, XML applications, and web-based services.
g of phone features and services from your Cisco Unified CM User Options
Understanding Buttons and Hardware
To identify buttons and hardware on your phone, refer to the following figures and table.
Unified IP Phone can provide enhanced
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Cisco Unified IP Phone 7975G
1 2
16
4
3
5
7
9
6
8
101112131415
186549
17
10
9
7
5
8
6
4
3
2
1
16 17
1112131415
186428
Cisco Unified IP Phone 7970G and 7971G-GE
2 OL-22332-01
Cisco Unified IP Phone 7965G
1
16
2
4
5
7
9
6
8
101112131415
17
3
Cisco Unified IP Phone 7945G
An Overview of Your Phone
12
1
3
4
5
6
7
8
9
16
17
101112131415
186421
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Item Description For more information, see...
Programmable
1
buttons
Footstand button Enables you to adjust the angle of the
2
Depending on configuration, programmable
buttons provide access to:
• Pho
• Speed-dial number
• W
• C
Buttons illuminate to indicate status:
phone base.
ne lines (line buttons) and
intercom lines
s (speed-dial buttons,
including the BLF speed-dial feature)
eb-based services (for example, a
Personal Address Book button)
all features (for example, a Privacy,
Hold, or Transfer button)
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active,
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line, BLF status or active
Mob
or logged into Hunt Group
ile Connect call)
• Understanding Lines
and Calls, page 6
• Basic Call Handling,
page 1
• Speed Dialing, page 1
• Using a Shared Line,
page 5
• Using BLF to
Determine a Line State,
page 8
• Placing or Receiving
Intercom Calls, page 17
Adjusting the Footstand
(Optional), page 3
4 OL-22332-01
An Overview of Your Phone
?
Display button Cisco Unified IP Phone 7975G, 7971G-GE,
3
and 7970G.
Awakens the phone screen from sleep
mode or disab
for cleaning.
Cisco Unified IP Phone 7965G and 7945G:
Awakens the phone screen from
sleep mode.
Messages button Auto-dials your voice message service (varies
4
by service).
Directories button Opens/closes the Directories menu. Use the
5
button to access call logs and directories.
Help button Activates the Help menu. Accessing the Help System
6
les the touchscreen feature
No color—Ready for input
Green flashing—Disabled
Green steady—Sleep mode
No color—Ready for input
Green steady—Sleep mode
Cleaning and Maintaining
the Phone Screen, page 9
Accessing Voice Messages,
page 1
Using Call Logs, page 1
on Your Phone, page 11
Settings button Opens/closes the Settings menu. Use the
7
button to change phone screen and ring
settings.
Services button Opens/closes the Services menu. Using the User Options
8
Volume button Controls the handset, headset, and
9
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Speaker button Toggles the speakerphone on or off. When
10
the speakerphone is on, the button is lit.
Mute button Toggles the microphone on or off. When the
11
microphone is muted, the button is lit.
Headset button Toggles the headset on or off. When the
12
headset is on, the button is lit.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Changing Phone Settings,
page 1
Web Pages, page 1
Using a Handset, Headset,
and Speakerphone, page 1
Using a Handset, Headset,
and Speakerphone, page 1
Using Mute, page 7
Using a Handset, Headset,
and Speakerphone, page 1
4-way navigation
13
pad and Select
button (center)
Navigation button Cisco Unified IP Phone 7971G-GE
14
Keypad Enables you to dial phone numbers, enter
15
Softkey buttons Each button activates a softkey option
16
Cisco Unified IP Phone 7975G, 7965G,
and 7945G:
Enables you to scroll through menus and
hig
hlight items. Use the Select button to
select an item that is highlighted on
the screen.
Navigation button—Scroll up and down to
see menu
left across multi-column displays.
Select button—Scroll to highlight a line using
the
open a menu, play a ringer item, or access
other features, as de
and 7970G:
Enables you to scroll through menus and
hig
displays phone numbers from your Placed
Calls log.
letters, and choose menu items.
(displayed on your phone screen).
s and highlight items and right and
Navigation button and then press to
scribed on the screen.
hlight items. When the phone is on-hook,
Choosing Phone Screen
Items, page 9
Using Call Logs, page 1
Basic Call Handling, page 1
Understanding Phone
Screen Features, page 8
Handset light strip Indicates an incoming call or new
17
voice message.
Phone screen Shows phone features. Understanding Phone
18
Accessing Voice Messages,
page 1
Screen Features, page 8
Understanding Lines and Calls
The terms lines and calls can be easily confused.
• Lines—Each co
you. Your phone can support up to eight lines, depending on your phone and configuration. To
see your phone lines, look at the right side of your phone screen. You have as many lines as you
have directory numbers and phone line icons: .
• Cal
6 OL-22332-01
ls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
rresponds to a directory number or intercom number that others can use to call
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
An Overview of Your Phone
Call on hold You have put the call on hold. See U
page 6.
Remote-in-use Another phone that shares your line has a connected call. See
Using a Shared Line, page 5.
Reverting call A holding call is reverting to your phone. See Using
Resume, page 6.
Authenticated call See Ma
Encrypted call See Ma
BLF- monitored line
is idle
BLF- monitored line is
in-use
BLF- monitored line is
ringing (BLF Pickup)
Line in Do Not
turb (BLF feature)
Dis
Idle Intercom line The intercom line is not in use. See Pla
One-way
intercom call
Two-w ay
intercom call
See Using
See Using
See Using
See Using BLF to Determine a Line State, page 8.
Calls, page 17.
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 17.
You press the intercom line to activate twointercom caller. See Placing or Receiving Intercom Calls, page 17.
king and Receiving Secure Calls, page 9.
king and Receiving Secure Calls, page 9.
BLF to Determine a Line State, page 8.
BLF to Determine a Line State, page 8.
BLF to Determine a Line State, page 8.
sing Hold and Resume,
Hold and
cing or Receiving Intercom
way audio with the
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Understanding Phone Screen Features
1
4
2
3
5
6
7
186550
The following figure shows how your main phone screen may look with an active call.
Primary
1
phone line
Programmable
2
buttons
Softkey labels Displays a softkey function for the corresponding softkey button.
3
Status line Displays audio mode icons, status information, and prompts.
4
Call activity area Displays current calls per line, including caller ID, call duration, and call state
5
Phone tab Indicates call activity.
6
Feature tabs Indicates an open feature menu. See Understanding Feature Buttons and
7
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
display alternately in this area.
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone
service buttons or phone feature buttons. Icons and labels indicate how these
buttons are configured. For an icon reference, see Phone Screen Icons,
page iv.
for the highlighted line (standard view). See Understanding Line and Call
Icons, page 7, and Viewing Multiple Calls, page 9.
Menus, page 10.
Note The Messages, Directories, and Services screens on your phone may appear in Normal mode
or in Wide mode depending on how your phone has been set up. A phone window in Wide
mode spans the entire width of the phone screen. However, neither you nor your administrator
can adjust the phone screen viewing mode.
8 OL-22332-01
An Overview of Your Phone
Choosing Phone Screen Items
There are different ways to choose items on your phone’s screen.
To choose a phone
screen item... Do this...
By touch
(Cisco Unified
IP Phone 7975G,
7971
G-GE, and
7970G only)
By item number Press the corresponding number on y
By scrolling Use the Navigation button to highlight an item. Press the Se
Press (or tap) touch-sensitive items on the touchscreen with your fingertip.
Use only your fingertip to press the touchscreen, as using any other objects
could damage th
phone to dial the number.
choose the fourth item in a menu.
the item, or a softkey to finish the action.
e display. Be aware that pressing a phone number can cause the
our keypad. For example, press 4 to
lect button to select
Cleaning and Maintaining the Phone Screen
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone,
because they can contaminate phone components and cause failures.
Use the Display button to disable and enable the touchscreen for cleaning. The Display button
illuminates to indicate changes in touchscreen status:
Green, steady—Touchscreen is in pow
Green, flashing—Touchscreen is disabled
er save mode
If you want to... Then...
Disable the touchscreen
for cleaning
Enable the touchscreen
(after disabling it)
Wake the touchscreen
from power sav
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
e mode
Press and hold for more than one second. flashes.
The screen remains disabled for about a minu
Press (flashing) and hold for more than one second.
Press the touchscreen or any button, or lift the handset.
After a period of inactivity (deter
the touchscreen enters the power save mode to save power. In this mode,
the touchscreen appears blank and the Display button remains lit.
mined by your system administrator),
te, unless you enable it.
Cisco Unified IP Phone 7965G and 7945G
?
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blan
When the phone is in this condition, you can clean the screen, as long as you know that the phone will
remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait
until it is awake before following the preceding cleaning instructions.
k and the Display button is not lit.
If you want to... Then...
Wake the phone screen
from power save mode
Press any button or lift the handset.
After a period of inactivity (determined by your
phone screen enters the power save mode to save power. In this mode, the
phone screen appears blank and the Display button remains lit.
system administrator), the
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list
or menu
Go back one level in a
ure menu
feat
Switch between open
fea
ture menus
10 OL-22332-01
Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
An Overview of Your Phone
?
?
?
?
?
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• Ab
out Your Cisco Unified IP Phone—Details about your phone
• How
• C
Learn about a button or
softkey
Learn about a menu item Press , , or to display a feature menu. Highlight a
Get help using Help Press . After a second or two, press again, or choose Help from
Press , then quickly press a button or softkey.
menu item, then press twice quickly.
the main menu.
do I...?—Procedures for common phone tasks
alling Features—Descriptions and procedures for calling features
Understanding Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be
available to you or may work differently on your phone. For additional information about feature
operation or availability, contact your support desk or system administrator.
You can access many features by either using a softkey or pressing a line button. Although you can
config
ure some features, your system administrator controls most of them.
Here are some details about using softkeys and
line buttons to access features:
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb or
Do Not Disturb
End Call EndCall End Call
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
Feature Softkey Line Button Label and Icon
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group or
Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference
Party
Tra nsfer Tra nsfer Transfer
Video Support VidMode Video
RmLstC Remove Last Participant
Understanding SIP and SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose >
on the protocol. This Phone Guide indicates which features are
Model Information > Call Control Protocol on your phone.
Understanding Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power
down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time if the a
administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
• At 10 minu
• At 7 minutes b
• At 4 minutes b
12 OL-22332-01
tes before power down, the ringtone plays four times
efore power down, the ringtone plays four times
efore power down, the ringtone plays four times
udible alert is enabled by your system
An Overview of Your Phone
• At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, yo
u see a message to remind you that your phone is
going to power down. To keep the phone active, press any key on the phone. If you do not press any
key, your phone powers down.
If your phone is active (for example, on a call), your pho
ne waits until it has been inactive for a period
of time before informing you of the pending power shutdown. Before the shutdown happens, you see
a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wak
e up the phone before the schedule time, contact
your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your
r
equirements change (for example, your work hours or work days change), see your system
administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13
14 OL-22332-01
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
If you want to... Then...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Place a call using the
spea
kerphone
Place a call using a headset Press and enter a number. Or, if
Redial a number Press Re
Place a call while another call
is active
Dial from a call log 1. Choose > Missed Calls,
(using the same line)
Press and enter a number. Using a Handset,
is lit, press New Ca
dial to dial the last number, or
press the Navigation button (with the
phone idle) to see your Placed Calls.
1. Press Hold.
2. Press New Call.
3. Enter a number
Received Calls, or Placed C
2. Select the
off-hook.
ll and enter a number.
.
alls.
listing or scroll to it and go
see..
.
Phone, page 1
Headset, and
Speakerphone, page 1
Using a Handset,
Headset, and
Speakerphone, page 1
Using Call Logs, page 1
Using Hold and Resume,
page 6
Using Call Logs, page 1
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset, or pressing Dial, , or .
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If y
• If p
• Y
ou make a mistake while dialing, press << to erase digits.
arties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.
our phone may be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that may be available on your phone. See your
system administrator for more information about these additional options.
For more information,
If you want to... Then...
Place a call while another
call is active (using a
different line)
Speed dial a number Do one of these:
Dial from a corporate
directory on y
Dial from a corporate
directory on y
computer using
Cisco WebDi aler
our phone
our personal
1. Press for a new line. The first call
is automatically placed on hold.
2. Enter a
• Press (a speed-dial button).
• U
• U
1. Choose > Corporate
Directory (name
2. Enter a
3. Hig
1. Open a web browser and go to
a WebDialer-enabled
cor
2. Click
to dial.
number.
se the Abbreviated Dial feature.
se the Fast Dial feature.
name and press Search.
hlight a listing and go off-hook.
porate directory.
the number that you want
can vary).
see..
.
Using Hold and Resume,
page 6
Speed Dialing, page 1
Using Call Logs, page 1
Setting Up Phones and
Access Lists for Mobile
Connect, page 9
2 OL-22332-01
If you want to... Then...
Use CallBack to receive
notification when a busy or
ringing extension is available
See if a line associated with a
speed-dial,
directory listing is busy before
placing a call to that line
Make a priority (precedence)
call (SCCP ph
Dial from a Personal Address
Book (P
Place a call using a billing or
tracki
(SCCP phones only)
Place a call using your
Extension Mobil
Make a call from a mobile
phon
Voice Access
call record, or
ones only)
AB) entry
ng code
ity profile
e using Mobile
1. Press CallBack while listening to the
busy tone or ring sound.
2. Ha
when the line is free.
3. Plac
Note W
Look for Busy Line Feature indicators. Using BLF to Determine a
Enter the MLPP access number and then
enter a phone number.
1. Choose > Personal
Directory to lo
2. Choose Persona
search for a listing.
1. Dial a number.
2. After
code (CMC) or a forced
authorization code (FAC).
Log in to the Extension Mobility service
on a phone.
1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.
2. Di
access number.
3. Enter y
if requested, and the PIN.
4. Press 1 to mak
enterprise IP Phone.
5. Di
than your desktop phone number).
ng up. Your phone alerts you
e the call again.
hen a call is being chaperoned,
a call chaperone cannot use
CallBack.
g in.
l Address Book and
the tone, enter a client matter
al your assigned Mobile Voice
our mobile phone number,
e a call to an
al a desktop phone number other
Basic Call Handling
For more information,
see...
Your system
adm
inistrator
Line State, page 8
Prioritizing Critical Calls,
page 11
Using Personal Directory
on Your Phone, page 4
Your system
adm
inistrator
Using Cisco Extension
Mobility, page 12
Managing Business Calls
Using a Single Phone
Number, page 14
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
If you want to... Then...
Place a call using Fast Dial
Place a call using your PAB
Note
1. Press the Fast Dial line button.
2. T
or press the index number.
The system dials the specified number.
Note
1. Press the PAB line button.
2. Ac
the number.
The system dials the specified number.
Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
o find and select an entry, scroll to
Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
cess the contact and select
For more information,
see...
Configuring Fast Dials on
the Web, page 3
Using Your Personal
Address Book on the
Web, page 2
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on
your phone.
If you want to... Then... For more information, see...
Answer with a headset Press , if unlit. Or, if is lit, press
Answer or (flashing).
Note
If you are using a wireless headset, refer
to the wireless headset documentation.
4 OL-22332-01
The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Using a Handset, Headset,
and Speakerphone, page 1
Basic Call Handling
If you want to... Then... For more information, see...
Answer with the
kerphone
spea
Switch from a connected
call to a
nswer a new call
Press , Answer, or (flashing).
Note
The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Press Answer or, if the call is ringing on
a different line, press (flashing).
Answer using call waiting Press Answe
r. Using Hold and Resume,
Using a Handset, Headset,
and Speakerphone, page 1
Using Hold and Resume,
page 6
page 6
Send a call to a voice
message s
ystem
Press iDivert. Sending a Call to a Voice
Message System, page 11
Auto-connect calls Use AutoAnswer. Using AutoAnswer with a
Headset or Speakerphone,
page 3
Retrieve a parked call on
nother phone
a
Use your phone to answer
a call rin
ging elsewhere
Answer a priority call
(SCCP pho
nes only)
Answer a call on your
mobile phone or other
remote destination
Use Call Park, Directed Call Park, or
Assisted Directed Call Park.
Use Call Pickup. Picking Up a Redirected Call
Hang up the current call and
press Answer.
Set up Mobile Connect and answer
ur phone.
yo
When you enable Mobile Connect,
an
swer the call on your mobile phone
Storing and Retrieving Parked
Calls, page 3
on Your Phone, page 2
Prioritizing Critical Calls,
page 11
Managing Business Calls
Using a Single Phone Number,
page 14
and you have up to four IP Phones or
Softphone configured as shared lines, the
additional phones stop flashing.
Tips
• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.
• If y
ou work in a contact center or similar environment, you can create, update, and delete your
own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.
For more information, see your system administrator.
• A C
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
all Chaperone user cannot answer an incoming call while the calls are being chaperoned.
Ending a Call
To end a call, simply hang up. Here are some more details.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.
Cisco Unified IP Phone 7975G, 7965G, and 7945G support
eless headset. If you are using a wireless headset, refer
a wir
to the wireless headset documentation for instructions.
Hang up while using the speakerphone Press or EndCall.
Hang up one call, but preserve another
call on
the same line
Press EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right
in the call information area and the corresponding line button flashes green . With a shared line,
the line button flashes green when you place a call on hold, and the phone displays the hold icon. When
another p
hold icon.
If the Hold Reversion feature is enabled for your phone, a
after a certain time. The “reverting” call remains on hold until you resume it or until Hold Reversion
times out. Your phone indicates the presence of a reverting call by the following:
• Alerting
• Briefly displa
• Display
• Display
hone places a call on hold, the line button flashes red, and the phone displays the remote
call that you put on hold reverts to ringing
you at intervals with a single ring (or flash or beep, depending on your phone line setting).
ying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
ing the animated Hold Reversion icon next to the caller ID for the held call.
ing a flashing amber line button (depending on the line state).
If you want to... Then...
Put a call on hold 1. Make sure that the appropriate call is highlighted.
2. Press Hold.
Remove a call from
on the current line
hold
6 OL-22332-01
1. Make sure the appropriate call is highlighted.
2. Press Re
sume.
Basic Call Handling
If you want to... Then...
Remove a call from
hold
on a different line
1. Press the appropriate line button: or (flashing). Doing so may
cause a held call to resume automatically:
• If there i
• If there i
reverting call resumes.
• If a no
nonreverting held call resumes.
2. If necessary
s a reverting call on the line, that call resumes.
s more than one reverting call on the line, the oldest
n-reverting held call is the only call on the line, the
, scroll to the appropriate call and press Resume.
Tips
• Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping
tone.
• If y
• If y
• The duration
• W
ou receive an alert for an incoming call and a reverting call at the same time, by default your
phone shifts the focus of the phone screen to display the incoming call. Your system administrator
can change this focus priority setting.
ou use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
between Hold Reversion alerts is determined by your system administrator.
hen a call is chaperoned, the call chaperone cannot use Hold.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset, speakerphone, or a headset.
If you want to... Then...
Toggle Microphone on Press .
Toggle Microphone off Press .
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted, use the Navigation button to scroll to it.
If you want to... Then...
Switch between
connected calls on one
line
Switch between
connected calls on
different lines
Switch from a
connected call to
answe
r a ringing call
1. Make sure the call that you want to switch to is highlighted.
2. Press Re
Any active call is placed on hold and the selected call resumes.
Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls a
Press Answer, or if the call is ringing on a different line, press (flashing).
Any active call is placed on hold and the selected call resumes.
sume.
re holding, highlight the appropriate call and press Resume.
Switching an In-Progress Call to Another Phone
You can switch in-progress calls between the desktop phone and your mobile phone or other remote
destination.
If you want to... Then...
Switch an in-progress call on
your desktop phone to a
mobile phone
Switch an in-progress call from a
mobile phone to you
desktop phone
r
1. Press the Mobility softkey and select Send call to mobile.
nswer the in-progress call on your mobile phone.
2. A
The desktop phone line button turns red and the handset
icons and the calling party number appear on the phone
d
isplay. You cannot use the same phone line for any other
calls, but if your desk phone supports multiple lines, you can
use another line to make or receive calls.
1. Hang up the call on your mobile phone to disconnect the
mobile phone, but not the call.
2. Pr
ess the Resume softkey on your desk phone within four
seconds and start talking on the desk phone.
8 OL-22332-01
Basic Call Handling
?
?
If you want to... Then...
Switch an in-progress call from a
mobile phone to a d
sharing the same line (Session
Handoff)
esk phone
1. While on your mobile phone, press the access code for the
Session Handoff feature (for example, *74). See your system
administrator for a list of access codes.
2. H
ang up the call on your mobile phone to disconnect the
mobile phone, but not the call.
3. Pr
ess the Answer softkey on your desk phone within 10
seconds and start talking on the desk phone. The number of
seconds to answer the call on your desk phone is set by your
system administrator.
The other Cisco Unified devices that
a Remote in Use message. The number of seconds to resume the
call depends on the configuration set by the system
administrator.
share the same line display
Viewing Multiple Calls
Understanding how multiple calls display on your phone can help you organize your call-handling
efforts.
In standard viewing mode, your phone displays calls as follo
• Calls
• Cal
You can use these additional methods to view multiple calls on multiple lines:
with the highest precedence and longest duration display at the top of the list.
ls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
ws for the highlighted line:
If you want to... Then...
View calls on
another line
Switch to call
overview mode
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
1. Press .
mmediately press the line button .
2. I
Press for the highlighted line.
The phone switches to call overview mode, displaying only one call per line. The
displaye
To return to standard viewing mode, press , then immediately press the
line button.
d call is either the active call or the held call with the longest duration.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to... Then...
Transfer a call without
talking to the
transfer recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
Redirect a call to a voice
message system
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
• If o
• Y
• Whe
n-hook transfer is not enabled on your phone, hanging up without pressing Tr ansfer again
places the call on hold.
ou cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
n a call is chaperoned, the call chaperone cannot use transfer.
1. From an active call, press Transfer.
2. Enter the target number
3. Press Tr
Note
1. From an active call, press Transfer.
2. Enter the target number
3. W
4. Press Tr
Note
Press iDivert. For more information, see Sending a Call to a Voice
Message System, page 11.
ansfer again to complete the transfer or EndCall to cancel.
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
ait for the transfer recipient to answer.
ansfer again to complete the transfer or EndCall to cancel.
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
.
.
10 OL-22332-01
Basic Call Handling
Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending
on the type of call and your phone configuration, you can also use iDivert to send the call to the voice
message system of another person.
If you want to... Then...
Send an active, ringing, or on-hold call
to a voice message system
Tips
• If your phone displays a menu that disappears before you make your selection, you can press
iDivert again to re-display the menu. You can also ask your system administrator to configure a
longer timeout value.
• If the ca
call either to your own voice message system or to the voice message system of the originally called
party. Your system administrator must make this option available to you.
• If the ca
not support the option described above, using iDivert redirects the call to your voice
message system.
• When you switch a
the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The
iDivert feature returns when the call ends.
ll was originally sent to the phone of another person, iDivert enables you to redirect the
ll was sent to you directly (not transferred or forwarded to you), or if your phone does
n in-progress call from your mobile phone to Cisco Unified devices that share
Press iDivert. You see one of these results:
• The call
our phone screen displays a menu that enables you to
• Y
choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.
is transferred to your voice message system.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to
another number.
Your system administrator may allow you to choose
• Unconditiona
• Cond
You can access Call Forward All on your phone or from y
pages; conditional call forwarding features are accessible only from your User Options web pages.
Your system administrator determines which call forwarding features are available to you.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
itional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
l call forwarding (Call Forward All)—Applies to all calls that you receive.
from two types of call forwarding features:
our Cisco Unified CM User Options web
If you want to... Then...
Set up Call Forward All on
Press CFwdALL or Forward All and enter a target phone number.
your primary line
Cancel Call Forward All on
r primary line
you
Verify that Call Forward
All is enabled on your
primary lin
e
Set up or cancel call
forwarding remotely
, or for a
non-primary line
Press CFwdALL or Forward All.
Look for:
• The cal
• The cal
l forward icon above your primary phone number:
l forward target number in the status line.
1. Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 1.)
2. Access
your call forwarding settings. (See Controlling Line
Settings on the Web, page 7.)
Note
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with
confirmation that calls are being forwarded. Instead, you must
confirm your settings in the User Options web pages.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• Y
ou can forward your calls to a traditional analog phone or to another phone, although your
system administrator may restrict the call forwarding feature to numbers within your company.
• Cal
l forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call rings as usual.
• Y
our system administrator can enable a call forward override feature that allows the person
receiving your forwarded calls to reach you. With override enabled, a call placed from the target
phone to your phone is not forwarded, but rings through.
our phone may reject your attempt to set up Call Forward All directly on the phone if the target
• Y
number that you enter would create a call forwarding loop or would exceed the maximum number
of links permitted in a call forwarding chain.
• Whe
n you switch an in-progress call from your mobile phone to Cisco Unified devices that share
the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices.
The Call Forward feature returns when the call ends.
12 OL-22332-01
Basic Call Handling
Using Do Not Disturb
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn
off all audible and visual notifications of incoming calls. Your system administrator enables DND for
your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does
not hear
DND interaction with other typ
• DND do
• If b
• When you switch a
If you want to... Then...
Turn on DND Press DND or Do Not Disturb .
Turn off DND Press DND
Customize DND
settings
a busy tone.
es of calls includes:
es not affect intercom calls or non-intercom priority calls.
oth DND and AutoAnswer are enabled, only intercom calls will be auto-answered.
n in-progress call from your mobile phone to Cisco Unified devices that share
the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The
DND feature returns when the call ends.
“Do Not Disturb” displays on the phone, the DND lights,
and the ring tone is turned off.
or Do Not Disturb .
If your system administrator configured D
Options page, follow these steps:
1. Log in to
Options Web Pages, page 1.
2. From the drop-dow
3. Set these options:
–
–
–
your User Options web pages. See Accessing Your User
n menu, choose User Options > Device.
Do Not Disturb—Set to enable/disable DND.
DND Option—Choose either Call Reject (to turn off all audible
and visual notifications) or Ringer Off (to turn off only the ringer).
DND Incoming Call Alert (applies to either DND option set)—Set
the alert to beep only, flash only, disable the alert, or choose
“None” (to use the “Alert” setting configured by your system
administrator).
ND settings to appear on the User
Making Conference Calls
Your Cisco Unified IP Phone enables you to talk simultaneously with multiple parties in a
conference call.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are
available on your phone.
• Conference—Enables you
the Confrn softkey or the Conference button. Conference is available on most phones.
• Jo
in—Enables you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey or button.
• cBarge
• Meet-Me—
—Enables you to create a standard (ad hoc) conference by adding yourself to a call on a
shared line. Press a line button or use the cBarge softkey or button. cBarge is available only on
phones that use shared lines.
Enables you to create or join a conference by calling a conference number. Use the
MeetMe softkey or button.
Using Conference
Conference enables you to call each participant. Conference is available on most phones.
If you want to... Then...
Create a conference 1. From a connected call, press Confrn or Conference. You may need
Add new participants to
an existing
See a list of participants
or remove participants
conference
to create a standard (ad hoc) conference by calling each participant. Use
to press the more softkey to see Confrn.
2. Enter
3. W
4. Press Confrn or C
5. Repe
Repeat the steps listed above.
Your system administrator determines wheth
conference can add or remove participants.
See Viewing
the phone number of the participant.
ait for the call to connect.
onference again to add the participant to your call.
at to add additional participants.
er non-initiators of a
or Removing Conference Participants, page 17.
14 OL-22332-01
Basic Call Handling
Using Join
Join enables you to combine two or more existing calls to create a conference in which you are a
participant.
If you want to... Then...
Create a conference by joining
together existing calls that are
on a single phone line
Create a conference by joining
together
on multiple phone lines
See a list of participants or
remove participants
existing calls that are
1. From an active call, highlight another call that you want to
include in the conference and press Select.
Selected calls display this icon .
2. R
epeat this step for each call that you want to add.
3. Press Join. Y
1. From an active call, press Join. You may need to press the more
softkey to see Join.
2. Press the g
want to include in the conference. You see one of these results:
• The calls are joined.
• A
window opens on your phone screen and prompts you to
select the calls that you want to join. Highlight the calls and
press Select, then press Join to complete the action.
Note
Press ConfList or Conference List. You may need to press the more
softkey first. See Viewing or Removing Conference Participants,
page 17.
If your phone does not support Join for calls on multiple lines,
transfer the calls to a single line before using Join.
ou may need to press the more softkey to see Join.
reen flashing line button for the calls that you
Tips
• If you frequently join more than two parties into a single conference, you may find it useful to first
select the calls that you want to join together, then press Join to complete the action.
• When Join comp
• Y
ou may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check
with your system administrator to see if this feature is available to you.
• A
Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced
by the other participants in the conference.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 15
letes, caller ID changes to Conference.
Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
If you want to... Then...
Create a conference by
barging a call on a shared line
See a list of participants or
remove participants
Press the line button for the shared line.
In some cases, you must hi
complete the action.
See U
sing Barge to Add Yourself to a Shared-Line Call, page 5 for
more information.
See View
ing or Removing Conference Participants, page 17.
ghlight the call and press cBarge to
Using Meet-Me
Meet-Me conferencing enables you to start or join a conference by calling the conference number.
If you want to... Then...
Start a Meet-Me
conference
Join a Meet-Me
conference
End a Meet-Me
conference
1. Obtain a Meet-Me phone number from your system administrator.
2. Di
stribute the number to participants.
3. When you are
press MeetMe.
4. Di
al the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note
Dial the Meet-Me conference number (provided by the conference initiator).
Note
All participants must hang up.
The conference does not automatically end when the conference
i
Participants hear a busy tone if they call the conference before the initiator
has joined. In this case, participants must call back.
You will hear a busy tone if you call the conference before the initiator has
joined. In this case, try your call again.
nitiator disconnects.
ready to start the meeting, go off-hook to get a dial tone, then
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,
page 9.
16 OL-22332-01
Basic Call Handling
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
View a list of conference
participants
Get an updated list of
conference participants
See who initiated the
onference
c
Remove any conference
participant
Drop the last participant
dded to the conference
a
Verify that a conference call is
e
secur
Verify that a participant is
calling
from a secure phone
Add more participants See Us
Press Con
Participants are listed in the order in which they join the conference
th the most recent additions at the top.
wi
Note
While viewing the conference list, press Update.
While viewing the conference list, locate the participant listed at the
bottom of the list with an asterisk (*) next to the name.
While viewing the conference list, highlight the participant’s name
an
d press Remove.
While viewing the conference list, press RMLstC or Remove Last
Participant.
Look for the or icon after “Conference” on the phone
screen.
Look for the or icon beside the participant’s name on the
phone screen.
fList or Conference List.
The conference participants list, ConfList, displays a maximum
of 16 participants. Though users can add as many conference
participants as the conference bridge supports, ConfList displays
16 participants only. As new participants join the conference,
ConfList displays only the last 16 participants who have joined.
ing Conference, page 14.
Placing or Receiving Intercom Calls
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with
mute activated. The one-way intercom call enables you to deliver a short message to the recipient. If
the recipient’s handset or headset is in use, the audio is sent to the device that is use. Any current call
activity that your recipient is engaged in continues simultaneously.
The target destination receives an intercom-aler
• Listen to the
hear you).
• End the i
you do not want to hear the message.
• T
alk to the caller by pressing the active intercom button, and use either the handset, headset or
speaker. The intercom call becomes a two-way connection so that you can converse with the caller.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 17
caller with your microphone muted (you can hear the caller but the caller cannot
ntercom call by pressing the EndCall softkey with the intercom call in focus. Do this if
t tone and can then choose to:
When using the intercom feature, be aware of the following:
• From an intercom line, you ca
ou can use only one intercom line at a time.
• Y
• When your a
• Y
ou cannot place an intercom call on hold.
Note If you log into the same phone on a daily basis using your Cisco Extension Mobility profile,
ensure that your system administrator assigns the phone button template that contains
intercom information to this profile and assign the phone as the default intercom device for
the intercom line.
ctive call is being monitored or recorded, you can receive or place intercom calls.
n only dial other intercom lines.
If you want to... Then...
Place an intercom call to a
preconfigured intercom target
Place an intercom call to any
intercom number
Receive an intercom call When you hear the intercom-alert tone, handle the call in one of these
Press (intercom target line) and, after you hear the
intercom-alert tone, begin speaking.
Press (an intercom line). Enter the intercom target number or
press a speed-dial number for your
intercom-alert tone, begin speaking.
ways:
• Listen to th
• Sp
eak to the caller by pressing (the active intercom line).
• Press EndCall with
e message in one-way audio.
the intercom call in focus.
target. After you hear the
18 OL-22332-01
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing enables you to enter an index number, press a button, or select a phone screen item to
place a call. Depending on configuration, your phone can support several speed-dial features:
• Speed-dial
• Abbrev
• Fast Dia
Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
buttons
iated Dialing
ls
web pages. See Accessing Your User Options Web Pages, page 1.
• T
o set up Fast Dials, you must access the Personal Directory feature. See Using Personal
Directory on Your Phone, page 4.
• Alternat
ely, your system administrator can configure speed-dial features for you.
If you want to... Then...
Use speed-dial
buttons
Use Abbreviated
Dial
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 4.
2. T
o place a call, press (a speed-dial button).
Note
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
2. T
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you
can see if the speed-dial number is busy before dialing. See Using BLF to
Determine a Line State, page 8.
page 4.
o place a call, enter the Abbreviated Dialing code and press AbbrDial.
If you want to... Then...
Use Fast Dial 1. Crea
2. T
te a Personal Address Book entry and assign a Fast Dials code. See
Using the Personal Directory on the Web, page 2.
o place a call, access the Fast Dial service on your phone. See Using
Personal Directory on Your Phone, page 4.
Picking Up a Redirected Call on Your Phone
Call PickUp enables you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.
If you want to... Then...
Answer a call that is ringing on
another extension within your call
pickup group
Answer a call that is ringing on
ther extension outside of your
ano
call pickup group
Answer a call that is ringing on
ther extension in your group or
ano
in an associated group
Answer a call that is ringing on a
particular extension (line number)
1. Press the PickUp softkey or button. You might have to go
off-hook to display the softkey.
If your phone supports auto-pickup, you are now
conne
cted to the call.
2. If the call ring
1. Press the GPickUp softkey or the Group PickUp button.
You might have to off-hook to display the softkey.
2. Enter the group pickup nu
If your phone supports auto-pickup, you are now
cted to the call.
conne
3. If the call ring
1. Press the OPickUp softkey or the Other PickUp button.
(You might have to off-hook to display the softkey.)
If your phone supports auto-pickup, you are now
conne
cted to the call.
2. If the call ring
1. Press the GP
You might have to off-hook to display the softkey.
2. Enter the line number
up. For example, if the call that you want to pick up is
ringing on line 12345, enter 12345.
3. If your pho
connected to the call.
4. If the call ring
s, press Answer to connect to the call.
mber.
s, press Answer to connect to the call.
s, press Answer to connect to the call.
ickUp softkey or the Group PickUp button.
with the call that you want to pick
ne supports auto-pickup, you are now
s, press Answer to connect to the call.
2 OL-22332-01
Advanced Call Handling
Tips
• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has
been ringing for the longest time).
• If
you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing
call on that particular line (if available).
• If you hav
the desired line, then press a Ca
• Dep
call to your pickup group.
• If
you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 8.
e multiple lines and want to pick up the call on a non-primary line, first press for
ll PickUp softkey or button.
ending on how your phone is configured, you might receive an audio or visual alert about a
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a
phone at a co-worker’s desk or in a conference room).
You can park a call by using these methods:
• Call Park—Use the Park softk
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed C
Call Park number and press Transfe r again.
• Assi
status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press
the flashing Assisted Direct Call Park button.
all Park—Press the Transfer softkey during a call. To store the call, dial the Directed
sted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line
ey to store the call. Your phone displays the call park number where
If you want to... Then...
Store an active call
using Call Park
Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your
Direct and store an
tive call at a directed
ac
call park number
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
1. During a call, press Park. You may need to press the more softkey to
see Park.
2. Note
3. Hang up.
twork to connect to the call.
ne
1. During a call, press Transfer.
2. Di
3. Press Tr
the call park number displayed on your phone screen.
al the directed call park number.
ansfer again to finish storing the call.
If you want to... Then...
Retrieve a parked call
from a directed call
park n
umber
Direct and store an
tive call at an assisted
ac
directed call park
number
Retrieve a parked call
from an assisted
dire
cted call park
number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number.
During a call, press the Assisted Directed Call Park button displaying an
idle Line Status indicator .
Press the flashing Assisted Direct Call Park button.
Note
If your administrator has not configured a reversion directory number,
the parked call is reversed to the phone parking the call.
Tips
• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
See your system administrator for details.
• Y
our system administrator can assign Directed Call Park buttons to available line buttons on your
Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and
supported by your phone.
• Y
ou can dial directed call park numbers if you do not have Directed Call Park buttons on your
phone. However, you will not be able to see the status of the directed call park number.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group
logging out of hunt groups.
If you want to... Then...
Log out of hunt groups to
temporarily block hunt
group calls
Log in to receive hunt
group calls
4 OL-22332-01
Press HLog or Hunt Group. Your phone screen displays, “Logged
out of Hunt Group.”
Press HLog or Hunt Group. When logged in, the Hunt Group button
is lit.
calls from ringing your phone by
Advanced Call Handling
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones a
• Share call
• Handl
-handling tasks with coworkers
e calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon
The remote-in-use icon appears when another phone that shares your line has a connected call.
You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. See the Privacy section for exceptions.
When call information is visible in this way, you and coworkers who share a line can add yourselves
to ca
lls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 5.
nd want one phone number
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the Privacy
feature. Doing so also prevents coworkers from barging your calls. See
or Barging a Shared-Line Call, page 7.
Note The maximum number of calls that a shared line supports can vary by phone.
Preventing Others from Viewing
Using Barge to Add Yourself to a Shared-Line Call
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must
be non-private calls. See Using a Shared Line, page 5.)
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Understanding Barge Features
cBarge and Barge
Depending on how your phone is configured, you can add yourself to a non-private call on a shared
line using either cBarge or Barge:
• cBarge
• Barge e
converts the call into a standard conference, allowing you to add new participants. See
Making Conference Calls, page 13 for information about standard conferences.
nables you to add yourself to the call but does not convert the call into a conference or
allow you to add new participants.
Single-button and Multi-touch Barge
Your system administrator determines whether the barge feature on your phone (cBarge or Barge)
operates as a single-button or multi-touch feature.
• Sing
• Multi-touch barge ena
le button barge enables you to press a line button to barge a call (if only one call is on the line).
bles you to view call information before barging.
Using Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a
shared line.
If you want to... Then...
See if the shared line is
in use
Add yourself to a call
shared line
on a
View conference
participants (if you
used cBarge)
Look for the remote-in-use icon next to a red line button .
Press the red line button for the shared line. You see one of
these results:
• Y
ou are added to the call.
• A
window opens on your phone screen prompting you to select the call
that you want to barge. Press Barge or cBarge to complete the action.
You may need to press the more softkey to display Barge or cBarge.
See View
ing or Removing Conference Participants, page 17.
Tips
• When you barge a call, other parties may hear a beep tone announcing your presence. With cBarge,
other parties hear a brief audio interruption and the phone screen changes to display conference
details.
• If a
6 OL-22332-01
phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
Advanced Call Handling
• If a phone that is using the shared line has Privacy disabled and is configured with Private Line
Automated Ringdown (PLAR), the barge and cBarge features will still be available.
• Y
ou will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to... Then...
Prevent others from viewing or
barging calls on a shared line
Allow others to view or barge calls
on a
shared line
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The P
rivacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your
shared lines.
1. Press Private .
o verify that Privacy is on, look for the feature-enabled
2. T
icon next to an amber line button .
1. Press Private .
o verify that Privacy is off, look for the feature-disabled
2. T
icon next to an unlit line button .
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Using BLF to Determine a Line State
Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a
speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer
a ringing call for the line that you are monitoring. Your system administrator determines which BLF
features are configured for your phone.
If you want to... Then...
See the state of a
line listed in a call
log or directory
Look for one of these BLF indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
BLF indicator unavailable for this line.
See the state of a
speed-dial l
Use BLF Pickup to
answe
ringing on a
coworker’s phone
ine
r a call
Look for one of these BLF indicators next to the line number:
+ Line is in-use.
+ Line is idle.
+ Line is in Do Not Disturb state.
+ (flashing)—Line is ringing (BLF Pickup only).
BLF indicator unavailable for this line.
Press the BLF Pickup button while the line is ringing.
The call is redirected to the next available l
specify a line, first press a line button and then press the BLF button.
If your phone supports auto-pickup, the call connects automatically. Otherwise,
the ca
ll rings on your phone for you to answer.
Note
If you press the BLF Pickup button when the monitored line is not ringing,
your phone will speed dial the line number.
ine on your phone. If you want to
Tips
• Your phone may play an audible indicator to alert you when a call is ringing on the monitored line
(BLF Pickup only).
• BLF
Pickup answers the oldest ringing call first, if the line that you are monitoring has more than
one ringing call.
8 OL-22332-01
Advanced Call Handling
Making and Receiving Secure Calls
Depending on how your system administrator configured your phone system, your phone may support
making and receiving secure calls.
Your phone can support these types of calls:
• Authenticated ca
• En
• Protected call
• Nonprotect
• Nonsecu
Your system administrator also configures the VPN Cli
VPN Client mode is enabled on the phone, you are prompted for your credentials as follows:
• If y
• If y
crypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Unified CM network. Encrypted calls are authenticated.
is configured as a “Protected Device” in Unified CM Administration.
If “Play Secure Indication Tone” is enabled (True)
phone plays a secure or nonsecure indication tone at the beginning of the call:
–
When end-to-end secure media is established through the Secure Real-Time Transfer Protocol
(SRTP) and the call status is secure, the phone plays the secure indication tone (three long
beeps with brief pauses).
–
When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and
the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps
with brief
If the Play Secure Indication Tone option is disabled (False),
or nonsecure indication tone is played.
re call—The phone is not protected on the Unified CM server and the call status is
nonsecure.
For more information, see your system administrator.
our phone is located outside the corporate network—You are prompted at login to enter your
credentials based on the authentication method that your system administrator configured on
your phone.
our phone is located inside the corporate network—
–
If Auto Network Detection is disabled, you are prompted for credentials, and a VPN
connection is possible.
–
If Auto Network Detection is enabled, you cannot connect through VPN so you are not
prompted.
ll—The identities of the phones participating in the call have been verified.
—The phone is a secure (encrypted and trusted) device on the Unified CM server and
in Unified CM Administration, the protected
pauses).
no tone is played.
ed call—The phone does not have a Protected Device status in Unified CM. No secure
ent feature as needed. If it is enabled and the
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
To access the VPN Configuration settings, press the Settings button and choose Security Configuration
> VPN Configuration.
After the phone starts up and the VPN Login screen appears, enter your credentials based on the
config
ured authentication method:
• Username and
gave you.
• Password and
username is derived from the certificate.
• Certificate—If the phone uses only
authentication data. The VPN Login screen displays the status of the phone attempting the VPN
connection.
With the authentication methods that require a password, use
the password.
When the power is lost or reset under some circ
To establish the VPN connection, press the Su
To disable the VPN login process, press the Ca
password—Enter your username and the password that your system administrator
certificate—Enter the password that your system administrator gave you. Your
a certificate for authentication, you do not need enter
the << softkey to backspace and correct
umstances, the stored credentials are cleared.
bmit softkey.
ncel softkey.
If you want to... Then...
Check the security level of a call or
conference
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated c
all or conference
Encrypted call or conference
Non-secure call or conference
Verify that the phone connection
(call status
10 OL-22332-01
) is secure.
Listen for a secure indication tone at the beginning of the call:
cure call status—If the phone is protected, the Play
• Se
Secure Indication Tone is enabled, and the call status is
secure, a secure indication tone plays on the protected
phone at the beginning of a call (three long beeps with
pauses). The lock icon is also present to indicate that the
call is secure.
• Nonsecure call status—If the phone is p
Secure Indication Tone is enabled, and the call status is
nonsecure, a nonsecure indication tone plays on the
protected phone at the beginning of a call (six short beeps
with brief pauses). The play arrow icon is also present to
indicate that the call is not secure.
For more information, see your system administrator
rotected, the Play
.
Advanced Call Handling
If you want to... Then...
Determine if secure calls can be
made in yo
Note There are interactions, restrictions, and limitations that affect how security features work on
Note A device engaged in a call is either trusted or untrusted as determined by Ci sco . Lo ck or shield
ur company
your phone. For more information, see your system administrator.
icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an
untrusted device, even though the call might be secure.
See your system administrator.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to... Then...
Notify your system
administrator about a
suspicious or harassing call
Press MCID or Malicious Call ID.
Your phone plays a tone and displays the message, “MCID successful.”
Prioritizing Critical Calls
(SCCP phones only)
In some specialized environments, such as military or
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Pr
ecedence indicates the priority associated with a call.
eemption is the process of ending an existing, lower priority call while accepting a higher
• Pr
priority call that is sent to your phone.
If you... Then...
Want to choose a priority (precedence)
level for an outgoing call
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
Contact your system administrator for a list of
corresponding precedence numbers for calls.
government offices, you might need to make and
Want to make a priority
(prec
edence) call
Hear a special ring (faster than usual)
or special call w
Want to view priority level of a call Look for an MLPP icon on your phone screen:
Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting
r call
you
aiting tone
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
you do not see an MLPP icon, the priority level of the call
If
is normal (routine).
You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If y
• An M
• MLPP overrides the
ou enter an invalid MLPP access number, a verbal announcement will alert you of the error.
LPP-enabled call retains its priority and preemptive status when you:
–
Put the call on hold
–
Transfer the call
–
Add the call to a three-way conference
–
Answer the call using PickUp
Do Not Disturb (DND) feature.
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) enables you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
12 OL-22332-01
Advanced Call Handling
The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco
Unified IP Phone.
If you want to... Then...
Log in to EM 1. Choose > EM Service (name can vary).
nter your user ID and PIN (provided by your system administrator).
2. E
3. If prompted, select a
Log out of EM 1. Choose >
2. W
hen prompted to log out, press Yes.
Change your PIN using
the Chang
service
Change your PIN using
the ChangePIN
e Credentials
softkey
1. Choose > Change Credentials.
2. Enter y
3. Enter your PI
4. Enter y
5. Enter y
6. Press Ch
You will see a PIN Change Successful message.
7. Press Exit.
1. Choose > EM Service (name can vary).
2. Press Ch
3. Enter your PI
4. Enter y
5. Enter y
6. Press Ch
You see the PIN Change Successful message.
7. Press Exit.
our User ID in the User ID field.
N in the Current PIN field.
our new PIN in the New PIN field.
our new PIN again in the Confirm PIN field.
ange.
angePIN.
N in the Current PIN field.
our new PIN in the New PIN field.
our new PIN again in the Confirm PIN field.
ange.
device profile.
EM Service (name can vary).
Tips
• EM automatically logs you out after a certain amount of time. Your system administrator
establishes this time limit.
• Cha
• Cha
• Local
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13
nges that you make to your EM profile from your Cisco Unified CM User Options web pages
take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect
the next time you log in.
nges that you make to the phone from your User Options web pages take effect immediately
if you are logged out of EM; otherwise, changes take effect after you log out.
settings controlled by the phone are not maintained in your EM profile.
Managing Business Calls Using a Single Phone Number
Intelligent Session Control associates your mobile phone number with your business phone number.
When you receive a call to your remote destination (mobile phone), your desk phone does not ring;
only your remote destination rings. When an incoming call is answered on the mobile phone, the desk
phone displays a Remote in Use message.
During a call you can also use any of your mobile phone features. For example, if you receive a call
on yo
ur mobile number, you can answer the call from either your desk phone or you can handoff the
call from your mobile phone to your desk phone.
If you want to... Then...
Transfer your incoming mobile active
call to desk phone
Use the various features of your mobile phone (for
example, *74). Contact your system administrator for a
list of access codes.
With Mobile Connect and Mobile Voice Access insta
calls associated with your desktop phone number.
Your desktop and remote destinations receive call
When you answer the call on your desktop phone
disconnected, and display a missed call message.
When you answer the call on one remote destination, the other remote
disconnected, and a missed call message is shown on the other remote destinations.
lled, you can use your mobile phone to handle
s simultaneously.
, the remote destinations stop ringing, are
destinations stop ringing, are
If you want to... Then...
Configure Mobile Connect Use the User Options web pages to set up remote destinations and
create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See Setting Up Phones
and Access Lists for Mobile Connect, page 9.
Answer a call using your
mobile phone
Switch an in-progress call
betw
een your desk phone
and mobile phone
Put a call that has been
picked
phone on hold
up on your mobile
nswering a Call, page 4.
See A
See Switching an In-Progress Call to Another Phone, page 8.
1. Press the Enterprise Hold (name may vary) softkey.
The other party is placed on hold.
2. On yo
ur mobile phone, press the Resume (name may vary) softkey
on the mobile phone. See Switching an In-Progress Call to Another
Phone, page 8.
14 OL-22332-01
If you want to... Then...
Connect to Mobile
Vo
ice Access
Turn on Mobile Connect
from your mobile phone
1. From any phone, dial your assigned Mobile Voice Access number.
2. Enter
1. Di
2. Enter yo
3. Press 2 to enable Mob
4. C
phones or just one:
–
–
Make a call from your
See P
mobile phone
Turn off Mobile Connect
from your mobile phone
1. Di
2. Enter yo
3. Press 3 to di
4. C
phones or just one:
–
–
Turn on or off Mobile
nnect access to all your
Co
remote destinations from
your desk phone
1. Press Mobility to display the current remote destination status
(Enabled or Disabled).
2. Press Se
3. Press Exit.
Advanced Call Handling
the number you are calling from, if prompted, and your PIN.
al your assigned Mobile Voice access number.
ur mobile phone number (if requested) and PIN.
ile Connect.
hoose whether to turn Mobile Connect on for all configured
All phones—Enter 2.
One phone—Enter 1, then the remote destination you want to
add, followed by #.
lacing a Call—Additional Options, page 2.
al your assigned Mobile Voice Access number.
ur mobile phone number (if requested) and PIN.
sable Mobile Connect.
hoose whether to turn off Mobile Connect for all configured
All phones—Enter 2.
One phone—Enter 1, then the remote destination you want to
add, followed by #.
lect to change the status.
Tips
• When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any
of the following are true
–
The number you are calling from is not one of your remote destinations.
–
The number is blocked by you or your carrier (shown as “Unknown Number”).
–
The number is not accurately matched in the Unified CM database; for example, if your
:
number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is
408-999-6666, but it is entered as 1-408-999-6666 in the database.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 15
• If you incorrectly enter any requested information (such as mobile phone number or PIN) three
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
time. See your system administrator if you need assistance.
16 OL-22332-01
Using a Handset, Headset, and Speakerphone
You can use your phone with these audio devices: a handset, headset, or speakerphone.
The phone is off-hook wh
The phone is on-hook when
Using a Handset
If you want to... Then...
Use the handset Lift it to go off-hook; replace it in the cradle to go on-hook.
Switch to the speakerphone or
headset during a call
Adjust the volume level for
a call
en the handset is lifted or another audio device is in use.
the handset is in its cradle and other audio devices are not in use.
The ringing line is selected automatically. Contact your system
ad
ministrator for the options to select the primary line each time.
Press or , then hang up the handset.
Press during a call or after invoking a dial tone.
Press Sav
e to preserve the volume level for future calls.
Using a Headset
Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phone 7975G,
7965G, and 7945G also support wireless headsets. For information about purchasing headsets, see
Headset Support, page 3.
You can use a headset with all of the controls on your phone, including and .
However, if you use a wireless headset, refer to the wireles
If you want to... Then...
Toggle headset mode on and off Press .
Switch to a handset Lift the handset.
Adjust the volume level for a call Press during a call or after invoking a dial tone.
Press Save to preserve
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
s headset documentation for instructions.
the volume level for future calls.
If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 3.
Using a Wireless Headset
Cisco Unified IP Phones 7975G, 7965G, and 7945G support wireless headsets. Refer to the wireless
headset documentation for information about using the wireless headset’s remote features. Also, check
with your system administrator to be sure your phone is enabled to use a wireless headset with the
wireless headset remote hookswitch control feature.
Using Wideband with your Headset
If you use a headset that supports wideband, you may experience improved audio sensitivity if you
enable the wideband setting on your phone (this setting is disabled by default). To access the setting,
choose > User Preferences >
If the Wideband Headset setting shows as dimmed, then
Check with your system administrator to be sure your phone
the system is not configured for wideband, you may not detect any additional audio sensitivity even
when using a wideband headset. To learn more about your headset, refer to the headset documentation
or ask your system administrator for assistance.
Audio Preferences > Wideband Headset.
this setting is not user controllable.
system is configured to use wideband. If
Using a Speakerphone
Many of the actions you can take to dial a number or answer a call will automatically trigger
speakerphone mode, assuming that the handset is in its cradle and is not lit.
If you want to... Then...
Toggle speakerphone mode on
or off
Switch to a handset Lift the handset.
Adjust the volume level for
a call
2 OL-22332-01
Press .
Press during a call or after invoking a dial tone.
Press Sav
e to preserve the volume level for future calls.
Using a Handset, Headset, and Speakerphone
Using AutoAnswer with a Headset or Speakerphone
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You
may use AutoAnswer if you receive a high volume of incoming calls.
If you... Then...
Use AutoAnswer with
a headset
Use AutoAnswer with the
kerphone
spea
Tip
AutoAnswer is disabled when the Do Not Disturb feature is active.
Keep headset mode active (in other words, keep illuminated), even
when you are not on a call.
To keep headset mode active, do the following:
• Press EndCall to ha
• Press New Call or Dial
If your phone is set up to use AutoA
automatically answered only if is illuminated.
Otherwise, calls ring normally and you must manually answer them.
Keep the handset in the cradle and headset mode inactive ( unlit).
Otherwise, calls ring normally and you must manually answer them.
ng up.
to place new calls.
nswer in headset mode, calls are
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
4 OL-22332-01
Changing Phone Settings
You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can
also adjust the ringer volume for your phone.
If you want to... Then...
Change the ring tone
per line
Adjust the volume level for
the phone rin
Change the ring pattern per
line (flash-only, ring once,
beep-only, etc.)
ger
1. Choose > User Preferences > Rings.
2. Choose
3. C
4. Press Se
Press while the handset is in the cradle and the headset
and speakerphone buttons are off. The new ringer volume is
automatically.
Note
1. Log in to your Cisco Unified CM User Options web pages. (See
Accessing Your User Options Web Pages, page 1.)
2. Access yo
Settings on the Web, page 7.)
Note
a phone line or the default ring setting.
hoose a ring tone to play a sample of it.
lect and Save to set the ring tone, or press Cancel.
saved
Check with your system administrator to see if a minimum
ringer-volume setting was configured.
ur call ring pattern settings. (See Controlling Line
Before you can access this setting, your system administrator may
need to enable it for you.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
If you want to... Then...
Change the way the audible
voi
ce message indicator
sounds on your phone
Change the way that the
ce message light on your
voi
handset works
1. Log in to your User Options web pages. See Accessing Your User
Options Web Pages, page 1.
2. Ac
cess your message indicator settings. See Controlling Line
Settings on the Web, page 7.
1. Log in to your User Options web pages. See Accessing Your User
Options Web Pages, page 1.
2. Ac
cess your message indicator settings. See Controlling Line
Settings on the Web, page 7.
Note
Typically, the default system policy is to indicate a new voice
message by displaying a steady light on the handset light strip.
Tip
You can customize your phone to have up to six distinctive ring tones. In addition, you can have a
default ring tone.
Customizing the Phone Screen
You can adjust the characteristics of the phone screen.
If you want to... Then...
Change the phone
screen brightness
Adjust the phone screen
to accommodate your
viewing angle
1. Choose > User Preferences > Brightness.
2. T
o make adjustments, press Up, Down or .
3. Press Sav
Note
For Cisco Unified IP Phone 7971G-GE and 7970G only:
1. Choose > Us
o make adjustments, press Up, Down or .
2. T
3. Press Sav
e, or press Cancel.
If you change the brightness setting on your phone, do not unplug the
phone from its power source for at least one minute, or the brightness
setting will not get saved.
er Preferences > Viewing Angle.
e, or press Cancel.
2 OL-22332-01
If you want to... Then...
Change the
background image
1. Choose > User Preferences > Background Images.
2. Sc
3. Press Previ
4. Press Exit to return to the selection menu
5. Press Sav
Note
Enable or disable the
touchscreen
Change the language on
our phone screen
y
For Cisco Unified IP Phones 7975G, 7971G-GE, and 7970G only.
See C
1. Log in to your User Options web pages. See Accessing Your User
Options Web Pages, page 1.
2. Access yo
page 7.
Change the line
text label
1. Log
Options Web Pages, page 1.
2. Access yo
Web, page 7.
Turn off illumination of
he phone screen
t
Contact your system administrator to see if this optional feature is
available to you. This feature enables you to turn off phone screen
illumination for a pre-determined time (as set by your system administrator).
Changing Phone Settings
roll through available images and press Select to choose an image.
ew to see a larger view of the background image.
.
e to accept the new image, or press Cancel.
If you do not see a selection of images, then this option has not been
enabled on your system.
leaning and Maintaining the Phone Screen, page 9.
ur user settings. See Controlling User Settings on the Web,
in to your User Options web pages. See Accessing Your User
ur line label settings. See Controlling Line Settings on the
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
4 OL-22332-01
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the
Directories button .
Using Call Logs
Your phone maintains call logs that contain records of your missed, placed, and received calls.
Your system administrator determines if missed calls are l
directory for a given line appearance on your phone.
If you want to... Then...
View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each
stores up to 100 records.
Display details for a
single ca
Erase all call records in
al
Erase all call records in a
single log
Erase a single call record 1. Choose
ll record
l logs
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Hig
3. Press Details. Doi
Press , then press Clear.
1. Choose
2. Hig
3. Press Clear.
2. Hig
3. Press Delete.
hlight a call record.
ng so displays information such as called number,
calling number, time of day, and call duration (for placed and
received calls only).
> Missed Calls, Placed Calls, or Received Calls.
hlight a call record.
You may need to press the more softkey to display Clear.
> Missed Calls, Placed Calls, or Received Calls.
hlight a call record.
ogged on your phone in the missed calls
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
If you want to... Then...
Dial from a call log (while
not on another call)
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Hig
Note
3. If you need to edit the displayed number, press EditDial followed by
<< or >>. To delete the number, press EditDial followed by Delete.
You may need to press the more softkey to display Delete.
4. Go
Dial from a call log (while
connected to another call
1. Choose > Missed Calls, Placed Calls, or Received Calls.
)
2. Hig
Note If the Details softkey appears, the call is the primary entry
hlight a call record.
If the Details softkey appears, the call is the primary entry of a
multiparty call. See the Tips section below.
off-hook to place the call.
hlight a call record.
of a multiparty call. See the Tips section below.
See if the line in the call
is busy before placing
log
a call to that line
3. If you
need to edit the displayed number, press EditDial followed by
<< or >>.
4. T
o delete the number, press EditDial followed by Delete. You may
need to press the more softkey to display Delete.
5. Press Dia
hoose a menu item to handle the original call:
6. C
–
–
l.
Hold—Puts the first call on hold and dials the second.
Transfer—Transfers the first party to the second and drops you
from the call. Press Transfer again after dialing to complete the
action.
–
Conference—Creates a conference call with all parties,
including you. Press Confrn or Conference again after dialing to
complete the action.
–
EndCall—Disconnects the first call and dials the second.
Look for Busy Lamp Field indicators. See Using BLF to Determine a Line
State, page 8.
2 OL-22332-01
Using Call Logs and Directories
If you want to... Then...
Place a call from a URL
entry
in a call log
(SIP phones only)
Redial an international
call from missed and
received ca
ll logs
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Hig
3. If you
4. The
5. Press Dia
1. Choose > Missed Calls or Received Calls.
2. Hig
3. Press EditDia
4. Press and hold the “*”
5. Press Dia
hlight the URL entry that you want to dial.
need to edit the entry, press EditDial.
icon appears to indicate that you can begin editing
characters in the URL entry.
l.
hlight the call record that you want to dial.
l.
key for at least 1 second to add a “+” sign as
the first digit in the phone number.
You can add the + sign only for the first digit of the number.
l.
Tips
• (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated
by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator
for more information.
• (SCC
P phones only) To view the complete call record of a multiparty call (for example, a call that
has been forwarded or transferred to you), highlight the call record and press Details. The Details
record shows two entries with the name and number for each missed or received multiparty call:
–
First entry—Last completed multiparty call
–
Second entry—First completed multiparty call
Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features:
• Corporate Directory—
administrator sets up and maintains your Corporate Directory.
• Personal D
configure and access from your phone and Cisco Unified CM User Options web pages. The
Personal Directory comprises the Personal Address Book (PAB) and Fast Dials:
–
–
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
irectory—If available, personal contacts and associated speed-dial codes that you can
PAB is a directory of your personal contacts.
Fast Dials enables you to assign codes to PAB entries for quick dialing.
Corporate contacts that you can access on your phone. Your system
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to... Then...
Dial from a corporate
directory (while not on
another call)
Dial from a corporate
directory (while on
nother call)
a
See if the phone line in
directory is busy
the
1. Choose > Corporate Directory (exact name can vary).
ser your keypad to enter a full or partial name and press Search.
2. U
o dial, press the listing, or scroll to the listing and go off-hook.
3. T
1. Choose > Corporate Directory (exact name can vary).
ser your keypad to enter a full or partial name and press Search.
2. U
3. Scroll to a
hoose a menu item to handle the original call:
4. C
–
–
–
–
Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a
Line State, page 8.
listing and press Dial.
Hold—Puts the first call on hold and dials the second.
Transfer—Transfers the first party to the second and drops you
from the call. Press Transfer again after dialing to complete the
action.
Conference—Creates a conference call with all parties, including
you. Press Confrn or Conference again after dialing to complete
the action.
EndCall—Disconnects the first call and dials the second.
Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This
section describes how to set up and use Personal Directory on your phone. Alternately, see Using the
Personal Directory on the Web, page 2.
If you want to... Then...
Access Personal
Directory (for PAB
and Fast Dial codes)
4 OL-22332-01
1. Choose > Personal Directory (exact name can vary).
2. Enter yo
ur Unified CM user ID and PIN, then press Submit.
If you want to... Then...
Search for a
PAB entry
Dial from PAB entry 1. Se
1. Access Personal Directory, then choose Personal Address Book.
2. Enter sea
3. Y
ou can choose Previous or Next to move through listings.
4. Hig
rch criteria and press Submit.
hlight the PAB listing that you want and press Select.
arch for a listing.
2. Hig
3. Press Dia
hlight the listing and press Select.
l. You may need to press the more softkey to see Dial.
4. Enter the participa
5. Hig
6. Press OK
Delete a PAB entry 1. Se
2. Hig
hlight the number that you want to dial and press OK.
again to dial the number.
arch for a listing.
hlight the listing and press Select.
3. Press Delete.
4. Choose OK to conf
Edit a PAB entry 1. Se
arch for a listing.
2. Hig
hlight the listing and press Edit to modify a name or email address.
3. If necessary
4. Press Upda
, choose Phones to modify a phone number.
te.
Add a new PAB entry 1. Access Persona
2. Access the Sea
search information first.
3. Press New.
4. U
se your phone keypad to enter a name and email information.
5. Choose Pho
nes and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
Assign a Fast Dial
code to a P
AB entry
6. Choose Su
1. Search for a PAB entry.
2. Hig
bmit to add the entry to the database.
hlight the listing and press Select.
3. Press Fast Dia
4. Hig
5. Hig
hlight the number that you want to dial and press Select.
hlight the Fast Dial code that you want to assign to the number and
press Select.
Using Call Logs and Directories
nt’s phone number.
irm the deletion.
l Directory, then choose Personal Address Book.
rch page by choosing Submit. You do not need to input
l.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
If you want to... Then...
Add a new Fast Dial
code (not using
PAB entry)
Search for Fast
l codes
Dia
Place a call using a
st Dial code
Fa
Delete a Fast
l code
Dia
Log out of Personal
Directory
a
1. Choose > Personal Directory > Personal Fast Dials.
2. Press Fast Dia
3. Hig
4. Press Assign.
5. Enter
6. Press Upda
1. Choose > Personal Directory > Personal Fast Dials.
2. Y
3. Hig
1. Search for a Fast Dial code.
2. Hig
3. Press Dia
4. Choose OK to complete the action.
1. Search for a Fast Dial code.
2. Hig
3. Press Re
1. Choose > Personal
2. Choose Logout.
l.
hlight a Fast Dial code that is unassigned and press Select.
a phone number.
te.
ou can choose Previous or Next to move through listings.
hlight the listing that you want and press Select.
hlight the listing you want and press Select.
l.
hlight the listing you want and press Select.
move.
Directory (exact name can vary).
Tips
• Your system administrator can provide you the user ID and PIN that you need to log in to Personal
Directory.
• Personal Directory automatica
vary. Ask your system administrator for more information.
• Use the numbers on y
button on your phone to move between input fields.
• Y
our phone may be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
6 OL-22332-01
our keypad to enter characters on your phone screen. Use the Navigation
lly logs you out after a certain amount of time. This time limit can
Accessing Voice Messages
To access voice messages, press the Messages button .
Note Your company determines the voice-message service that your phone system uses. For the
most accurate and detailed information about your service, refer to the documentation that
came with it.
If you want to... Then...
Set up and personalize
your voice message
service
Check for your new
voi
ce messages
Press and follow the voice instructions.
If a menu appears on your phone screen, cho
Look for:
steady red light on your handset. (This indicator can vary. See
• A
Customizing Rings and Message Indicators, page 1.)
• A
flashing message waiting icon and text message on your
phone screen.
Note
The red light and message waiting icon display only when you have a
voice message on your primary line, even if you receive voice messages
on other lines.
ose an appropriate menu item.
Listen for:
• A stutter tone from your handset, headset, or speak
place a call.
Note
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
The stutter tone is line-specific. You hear it only when using the line
with the waiting messages.
erphone when you
If you want to... Then...
Listen to your voice
messages or access the
voice-messages menu
Send a call to a voice
message s
ystem
Press .
Depending on your voice-message service, doing s
service or provides a menu on your phone screen.
If you are connecting to a voice-message service, the line that has a voice
message is selected by
the first available line is selected.
To connect each time to the voice-mes
contact your system administrator for the options.
Press iDivert. For more information, see the Sending a Call to a Voice
Message System, page 11.
o auto-dials the message
default. If more than one line has a voice message,
sage service on the primary line,
2 OL-22332-01
Using the User Options Web Pages
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CM User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your
User Options web pages.
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
If you want to... Then do this...
Log in to your User
Options web pages
Select a device after
ging in
log
Select a
configuration
option after
logging in
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a w
3. If prompted to a
The Cisco Unified CM User Options main web page displays. From this
ge you can choose User Options to access User Settings, Directory
pa
features, a Personal Address Book, and Fast Dials.
Or, to access phone-specific options, select a
1. After you have logged in to your User Options web pages, choose User
Options > Device.
The Device Configuration page displays.
2. If
you have multiple devices assigned to you, choose the appropriate device
(phone model, Extension Mobility profile, or Remote Destination profile)
from the Name drop-down menu.
Note
1. After you have logged in to your User Options web pages, choose User
Options to access User Settings, Directory, Personal Address Book, Fast
Dials, and Mobility Settings.
2. T
o return to the Device Configuration page from another page, choose User
Options > Device.
eb browser on your computer, enter the URL, and log on.
ccept security settings, click Yes or Install Certificate.
device (see below).
Toolbar buttons located at the top of the Device Configuration page are
specific to the selected device type.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See Accessing Your User Options Web Pages, page 1.
Using the Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Persona
• Fast Dia
• Cisco
Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to... Then do this after you log in...
Add a new PAB entry 1. Choose User Options > Personal Address Book.
Assign a line button for
r PAB
you
l Address Book (PAB)
ls
Unified CM Address Book Synchronizer
Your Phone, page 4.
lick Add New.
2. C
3. Enter information
Note
Before you can assign a line button for your PAB, your system
administrator must configure the phone to display services.
Contact your system administrator for more information.
for the entry and click Save.
1. Choose User Options > Device.
2. C
lick Service URL.
3. From the Button drop-dow
Book service.
4. Enter a
5. T
You can now press the line button to access the PAB codes.
Search for a PAB entry 1. Choose User Op
2. Sp
2 OL-22332-01
phone label for the button and then click Save.
o refresh the phone configuration, click Reset and then Restart.
tions > Personal Address Book.
ecify search information and click Find.
n list box, choose the Personal Address
Using the User Options Web Pages
If you want to... Then do this after you log in...
Edit a PAB entry 1. Se
Delete a PAB entry 1. Se
arch for a PAB entry.
2. Click a
3. Edit the entry a
2. Select one
name or nickname.
arch for a PAB entry.
or more entries and click Delete Selected.
s needed and click Save.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to... Then do this after you log in...
Assign a Fast Dial code to a
PAB entry
Assign a Fast Dial code to a
e number (without
phon
using a PAB entry)
Assign a line button for
st Dial
Fa
1. Create a PAB entry. See Using Your Personal Address Book on the
Web, page 2.
2. Choose
3. C
4. T
5. In the Sea
6. C
1. Choose User Options > Fast Dials.
2. C
3. C
4. Enter a
Note
User Options > Fast Dials.
lick Add New.
o find the appropriate PAB entry, use the Search Options area.
rch Results area, click a phone number.
hange the Fast Dial code, if desired, and click Save.
lick Add New.
hange the Fast Dial code, if desired.
phone number and click Save.
Before you can assign a line button for Fast Dial, your system
administrator must configure the phone to display services. Contact
your system administrator for more information.
1. Choose User Options > Device.
lick Service URL.
2. C
3. From the Butto
4. Enter a
5. T
You can now press the line button to access the Fast Dial codes.
Search for a Fast Dial entry 1. Choose
2. Sp
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
phone label for the button and then click Save.
o refresh the phone configuration, click Reset and then Restart.
User Options > Fast Dials.
ecify search information and click Find.
n drop-down list box, choose the Fast Dial service.
If you want to... Then do this after you log in...
Edit a Fast Dial
e number
phon
Delete a Fast Dial entry 1. Se
1. Choose User Options > Fast Dials.
2. Search for the Fast Dia
3. Click
4. C
2. Select one
on a component of the entry.
hange the phone number and click Save.
arch for a Fast Dial.
or more entries and click Delete Selected.
l entry that you want to edit.
Tips
• You can create up to 500 Fast Dial and PAB entries.
ou can create a new Fast Dial entry without using a PAB entry. These Fast Dial entries are labeled
• Y
“raw” in the User Options web pages and do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft
Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web
page
s. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features:
• Speed-dial
• Abbrev
• Fast Dia
Note For help using speed-dial features, see Speed Dialing, page 1.
buttons
iated Dialing
ls
If you want to... Then do this after you log in...
Set up speed-dial
buttons
4 OL-22332-01
1. Choose User Options > Device.
2. From the Name men
3. Enter a numbe
phone and click Save.
Note
Your phone uses the ASCII Label field.
u, choose a phone and click Speed Dials.
r and label for a speed-dial (programmable) button on your
Using the User Options Web Pages
If you want to... Then do this after you log in...
Set up Abbreviated
Dia
ling
Set up Fast Dials See C
1. Choose User Options > Device.
2. From the Name men
3. Enter a
4. C
You can also set up Fast Dials on your phone. See Using
Your Phone, page 4.
number and label for an Abbreviated Dialing code.
lick Save.
onfiguring Fast Dials on the Web, page 3.
u, choose a phone and click Speed Dials.
Personal Directory on
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (for
example, stock quotes and movie listings). You must first subscribe to a phone service before accessing
it on your phone.
If you want to... Then do this after you log in...
Subscribe to a service 1. Choose User Options > Device.
2. From the Name men
3. C
lick Add New.
4. Choose a
hange the service label and enter additional service information, if
5. C
available (optional).
6. C
lick Save.
Search for services 1. Se
Change or end services 1. Search for services.
Change a service name 1. Search for services.
lect a device.
lick Phone Services.
2. C
3. C
lick Find.
2. Select
lick Delete Selected.
3. C
lick on the service name.
2. C
hange the information and click Save.
3. C
service from the drop-down list and click Next.
one or more entries.
u, choose a phone and click Phone Services.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
If you want to... Then do this after you log in...
Add a service to an
available
programmable phone
button
1. Choose User Options > Device.
2. Choose a
3. C
lick Service URL.
Note
phone from the Name drop-down menu.
If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
4. Choose a service from the Button Service drop-down list.
5. If you want to renam
Note
If your phone does not support double-byte character sets, it uses
ASCII Label fields.
e the service, edit the label fields and click Save.
6. Click Save.
7. Click Reset to reset your phone (necessary to see the new button label
on your phone).
Access a service on
r phone
you
If only one service is configured, the service opens by default.
If more than one service is configured, select an o
the screen.
Select a service using one of these buttons:
Programmable phone button:
( ) > Serv
ices.
Feature buttons:
Messages
Services
Directories
ption from the menu on
Note
6 OL-22332-01
The services available for your phone depend on the phone system
configuration and the services you subscribed to. See your system
administrator for more information.
Using the User Options Web Pages
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings.
If you want to... Then do this after you log in...
Change your password 1. Choose User Options > User Settings.
n the Browser Password area, enter information and
2. I
click Save.
Change your PIN 1. Choose
2. In the Phone PI
Change the language (locale) for
r User Options web pages
you
Change the language (locale) for
our phone screen
y
1. Choose User Options > User Settings.
2. In the User Loca
and then click Save.
1. Choose User Options > User Settings.
2. C
Tip
Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log
in to your User Options web pages and Cisco WebDialer on your personal computer. For more
information, see your system administrator.
User Options > User Settings.
N area, enter information and click Save.
le area, choose an item from the Locale list
hoose an item from the User Locale list and click Save.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding, voice message indicators, ring patterns, and line labels.
You can set up other line settings directly on your phone:
• Set u
• Cha
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
p call forwarding for your primary phone line—see Forwarding Calls to Another Number,
page 11.
nge rings, display, and other phone-model specific settings—see Changing Phone Settings,
page 1.
If you want to... Then do this after you log in...
Set up call forwarding
per line
1. Choose User Options > Device.
2. From the Name men
3. If you h
ave more than one directory number (line) assigned to your
u, choose a phone and click Line Settings.
phone, choose a line from the Line drop-down menu.
4. In the Incoming
Call Forwarding area, choose call forwarding settings
for various conditions and click Save.
Change the voice
message indicator
(lamp) setting per line
1. Choose User Op
tions > Device.
2. From the Name men
3. If you h
ave more than one directory number (line) assigned to your
u, choose a phone and click Line Settings.
phone, choose a line from the Line drop-down menu.
4. In
the Message Waiting Lamp area, choose from various settings and
click Save.
Change the audible
voice message indicator
setting per line
Note
1. Choose User Options > Device.
2. From the Name men
3. If you h
Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
u, choose a phone and click Line Settings.
ave more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
4. In the
Audible Message Waiting Indicator area, choose from various
settings and click Save.
Change or create a line
text label that appears
on your phone screen
Note
1. Choose User Options > Device.
2. From the Name men
3. If you h
Typically, the default message-waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
u, choose a phone and click Line Settings.
ave more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
4. In the
Line Text Label area, enter a text label and click Save.
(If the phone does not support a double-byte char
ASCII Label fields.)
acter set, it uses
8 OL-22332-01
Using the User Options Web Pages
Setting Up Phones and Access Lists for Mobile Connect
When using Mobile Connect, you must add your mobile and other phones that you want to use to
make and receive calls using the same directory numbers as your desk phone. These phones are called
remote destinations. You can also define access lists to restrict or allow calls from certain numbers to
be sent to your mobile phone.
If you want to... Then do this after you log in...
Create an access list 1. Choose User Options > Mobility Settings > Access Lists.
lick Add New.
2. C
3. Enter a
4. C
5. C
6. C
7. Select an o
a directory number, calls with restricted caller ID (Not Available), or calls
with anonymous caller ID (Private).
8. If you
box, enter a phone number or filter in the DN Mask field. You can use
the following wild cards to define a filter:
–
–
–
9. T
10. T
name to identify the access list and a description (optional).
hoose if the access list will allow or block specified calls.
lick Save.
lick Add Member to add phone numbers or filters to the list.
ption from the Filter Mask drop-down list box. You can filter
select a directory number from the Filter Mask drop-down list
X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230
and 4085551239.
!—Matches any number of digits. For example, 408! matches any
number starts with 408.
#—Used as a single digit for exact match.
o add this member to the access list, click Save.
o save the access list, click Save.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
If you want to... Then do this after you log in...
Add a new remote
destination
1. Choose User Options > Mobility Settings > Remote Destinations.
lick Add New.
2. C
3. Enter the following information:
–
Name—Enter a name for the mobile (or other) phone.
–
Destination Number—Enter your mobile phone number.
4. Select your remote
destination profile from the drop-down list box. Your
remote destination profile contains the settings that apply to remote
destinations that you create.
5. Select the M
obile Phone check box to allow your remote destination to
accept a call sent from your desktop phone.
6. Select the Enab
le Mobile Connect check box to allow your remote
destination to ring simultaneously with your desktop phone.
7. Choose one of the
–
All the time—Choose this option if you do not want to impose day
following options in the Ring Schedule area:
and time restrictions on ringing the remote destination.
–
As specified below—Choose this option and select from the
following items to set up a ring schedule based on day and time:
• Se
lect a check box for each day of the wee k you want to allow calls
to ring the remote destination.
• F
or each day, select All Day or select the be ginning and ending times
from the drop-down lists.
• Select the tim
e zone from the drop-down list box.
8. Choose one of these rin
–
Always ring this destination.
–
Ring this destination only if the caller is in the allowed access list that
you select.
–
Do not ring this destination if the caller is in the blocked access list
that you select.
(The ring schedule drop-down list boxes include only
you created.)
ging options and click Save:
the access lists that
10 OL-22332-01
Using the User Options Web Pages
Using Cisco WebDialer
Cisco WebDialer enables you to make calls on your Cisco Unified IP Phone to directory contacts by
clicking items in a web browser. Your system administrator must configure this feature for you.
If you want to... Then...
Use WebDialer with
your User Options
directory
Use WebDialer with
nother online
a
corporate directory
(not your User
Options directory)
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 1.
2. Choose User Op
3. Click
4. If this is your first time using W
5. T
1. Log in to a WebDialer-enabled corporate directory and search
2. Click
3. W
4. If this is your first time using W
5. T
the number that you want to dial.
Make Call page and click Dial.
See the last row in this table to learn how to suppress this page in the
future, if
o end a call, click Hangup or hang up from your phone.
for coworkers.
Make Call page and click Dial.
See the last row in this table to learn how to suppress this page in the
future, if
o end a call, click Hangup or hang up from your phone.
desired.
the number that you want to dial.
hen prompted, enter your user ID and password.
desired.
tions > Directory and search for a coworker.
ebDialer, set up preferences on the
The call is now placed on your phone.
ebDialer, set up preferences on the
The call is now placed on your phone.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
If you want to... Then...
Set up, view, or
change WebDialer
preferences
Access the Make Call page. After you click the number that you want to dial,
the page appears the first time you use WebDialer and contains these options:
• Pre
settings and prompts.
• U
device) and directory number (calling line) that you will use to place
WebDialer calls:
–
–
(To display the host name on your phone, choose > Network
Configuration > Host Name.)
If you have an Extension Mobility profile, you can select your Extension
M
• Do
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
ferred language—Determines the language used for WebDialer
se preferred device—Identifies the Cisco Unified IP Phone (calling
If you have one phone with a single line, the appropriate phone and
line are selected automatically, or you can choose a phone
and/or line.
If you have more than one phone, it will be specified by device type
and MAC address.
obility logged-in device from the calling device menu.
not display call confirmation—If selected, prompts WebDialer to
12 OL-22332-01
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you may want to discuss with your system administrator based on your
calling needs or work environment.
You can locate phone guides and other documents listed in this table on the web:
http://www.cisco.com/en/US/products/hw/phones/ps379/
If you... Then... For more information...
Need to handle more
calls on your phone line
Need more than one
e line
phon
Need more speed-dial
buttons
Work with (or work
as) an administrative
assist
ant
See your system administrator to
configure your line to support
more calls.
See your system administrator to
configure one or more additional
directory numbers for you.
First make sure that you are using all
of y
our currently available speed-dial
buttons.
If you need additional speed-dial
buttons,
or subscribing to the Fast Dial service.
Another option is to attach a
Ci
M
Note
Consider using:
• C
• A sha
try using Abbreviated Dialing
sco Unified IP Phone Expansion
odule to your phone.
The Cisco Unified IP Phone
7945G does not support the
Cisco Unified IP Phone
Expansion Module.
isco Unified CM Assistant
red line
tsd_products_support_series_home.html
See your system administrator or
phone support team.
See your system administrator or
phone support team.
See:
• Speed Dialing, page 1.
isco Unified IP Phone
• C
Expansion Module 7914
Phone Guide
• C
isco Unified IP Phone
Expansion Module 7915
Phone Guide
• C
isco Unified IP Phone
Expansion Module 7916
Phone Guide
See:
• Using a Shared Line, page 5.
• Cisco Unified
Communications Manager
Assistant User Guide
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
If you... Then... For more information...
Want to use one
extension for
several phones
Share phones or office
e with coworkers
spac
Answer calls frequently
or han
dle calls on
someone’s behalf
Need to make video
calls (SCC
phones only)
Determine the state of a
phon
with a speed-dial
button, call log, or
directory listing on
your phone
Want to temporarily
app
number and settings to
a shared
Cisco Unified IP Phone
P
e line associated
ly your phone
Request a shared line. This enables
you to use one extension for your desk
phone and lab phone, for example.
Consider using:
all Park to store and retrieve
• C
calls without using the transfer
feature.
• C
all Pickup to answer calls ringing
on another phone.
• A
shared line to view or join
coworkers’ calls.
• C
isco Extension Mobility to apply
your phone number and user
profile to a shared
Cisco Unified IP Phone.
Ask your system administrator to set
up the AutoAnswer feature for
your phone.
Consider using Cisco Unified Video
Advantage, which enables you to make
video calls using your Cisco Unified
IP Phone, your personal computer, and
an
external video camera.
Ask your administrator to set up the
Busy Lamp Field (BLF) feature for
your phone.
Ask your system administrator about
the Cisco Extension Mobility Service.
See Using a Shared Line, page 5.
Ask your system administrator
a
bout these features and see the:
• Advanced Call Handling,
page 1.
• Using a Shared Line, page 5.
• Using Cisco Extension
Mobility, page 12.
See Using AutoAnswer with a
Headset or Speakerphone, page 3.
Contact your system
inistrator for additional
adm
assistance and see the
Cisco Unified Video Advantage
Quic
k Start Guide and User
Guide.
See Using BLF to Determine a Line
State, page 8.
See Using Cisco Extension
Mobility, page 12.
2 OL-22332-01
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom Explanation
You cannot hear a dial
tone or complete a call
The Settings button is
unrespon
The softkey that you
wa
appear
Barge
in a fast busy tone
You are disconnected
from a ca
joined using Barge
CallBack fa
sive
nt to use does not
fails and results
ll that you
ils The other party may have call forwarding enabled.
One or more of these factors may apply:
ou must log into the Extension Mobility service.
• Y
• You must
code (FAC) after dialing a number. (SCCP phones only)
• Y
our phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
Your system administrator may have disabled on your phone.
One or more of these factors may apply:
ou must press more to reveal additional softkeys.
• Y
ou must change the line state (for example, go off-hook or have a
• Y
connected call).
• Y
our phone is not configured to support the feature associated with
that softkey.
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
enter a client matter code (CMC) or forced authorization
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Symptom Explanation
The phone shows an
er
ror message when
you attempt to set up
Call Forward All
The phone screen does
not il
luminate under
any circumstances
The phone screen
ears blank and the
app
Display button is lit
Your phone displays
“Security Error”.
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
You may have disabled phone screen illumination on your phone. Contact
your system administrator to determine if this feature is available to you.
The phone screen appears blank and the Display button flashes. The phone
is powered down (sleeping) to save energy. The phone will power up (wake)
when the system sends the wake up message. You cannot wake the phone
before its scheduled power up time. To wake up the phone plug in the
power adapter. Unplug-plug would not wake up the phone while sleeping.
Your phone firmware has identified an internal error. To wake up the
pho
ne plug in the power adapter. Unplug-plug would not wake up the
phone while sleeping. If the message persists, contact your system
administrator.
Viewing Phone Administration Data
Your system administrator may ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to... Then...
Access network
configuration data
Access status data Choose >
Access phone model
information
Access phone call and
ce quality
voi
information
Access VPN
performance
information related to
the data
and received
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transmitted
Choose > Network Configuration and select the network
configuration item that you want to view.
Status and select the status item that you want to view.
Choose > M
Choose > Status > Call Statistics.
Choose > Status > Network Statistics.
odel Information.
Troubleshooting Your Phone
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immed
• Sel
iately report an audio problem on a current call.
ect a general problem from a list of categories and choose reason codes.
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Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com at the following URL:
http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
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