Cisco Systems 7970G, 7975G User Manual
Cisco Unified IP Phone User Guide
for Cisco
Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
?
Softkey Definitions
View online help on
phone
Place a call Go off-hook before or
Redial a number Press Redial. Or press the
Switch to handset
during a call
Switch to speaker or
headset during a call
Mute your phone Press .
Use your call logs Press to choose a
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer call to new
number
Place an intercom call Press intercom button,
Start a standard
(ad hoc) conference
call
Cisco and the Cisco Logo are trademarks of Cisco Systems,
Inc. and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third party trademarks
use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1005R)
© 2011 Cisco Systems, Inc. All rights reserved.
mentioned are the property of their respective owners. The
Press .
after dialing a number.
Navigation button while
on-hook to see your
Placed Calls log.
Pick up the handset.
Press or , then
hang up the handset.
call log. To dial, highlight
a listing and go off-hook.
Press Tra nsfer, enter the
number, then press
Tran sfer again.
enter a number if
necessary, and speak
after you hear the tone.
Press more > Confrn, dial
the participant, then
press Confrn again.
OL-22332-01
QUICK REFERENCE
Cisco Unified IP Phone
User Guide for
Cisco Unified
Communications
Manager 8.6
(SCCP and SIP)
For Cisco Unified IP Phone 7975G,
7971G-GE, 7970G, 7965G, and 7945G
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
ne
li
CallBack Receive notification when a busy
tension becomes available
ex
Cancel Cancel an action or exit a screen
ut applying changes
witho
cBarge Add yourself to a call on a shared
ine and establish a conference
l
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
cursor when using EditDial
the
Details
(SCCP only)
Dial Dial a phone number
DND Turn on/off Do Not Disturb
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
Erase Reset settings to their defaults
Exit Return to the previous screen
GPickUp Answer a call that is ringing in
Open the Details record for a
ultiparty call in the Missed Calls
m
and Received Calls logs
(DND)
rrent intercom call
cu
er group or on another line
anoth
iDivert Divert or redirect a call to a voice
?
message system
Join Combine existing calls to create a
ence
confer
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call that is ringing in an
ssociated group
a
Park Store a call using Call Park
PickUp Answer a call that is ringing on
QRT Submit call problems to the system
Redial Redial the most recently dialed
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Tran sfer Transfer a call
Update Refresh content
VidMode
only)
(SCCP
<< Delete entered characters
>> Move through entered characters
ther phone in your group
ano
adm
inistrator
numb
er
confer
ence call
Choose a video display mode
Phone Screen Icons
Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing
(BLF Pickup)
Speed-dial, call log, or directory
sting (line status unknown)
li
Line in Do Not Disturb (BLF feature)
Idle intercom line
One-way intercom call
Two-way intercom call
Handset in use
Headset in use
Video enabled (SCCP only)
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry is ready to edit (SIP only)
Option selected
Feature enabled
Button Icons
Messages
Services
Help
Directories
Settings
Volu me
Speaker
Mute
Headset
Speakerphone in use
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 4
Connecting Your Phone 1
An Overview of Your Phone 1
Understanding Buttons and Hardware 1
Understanding Lines and Calls 6
Understanding Line and Call Icons 7
Understanding Phone Screen Features 8
Choosing Phone Screen Items 9
Cleaning and Maintaining the Phone Screen 9
Understanding Feature Buttons and Menus 10
Accessing the Help System on Your Phone 11
Understanding Feature Availability 11
Understanding SIP and SCCP 12
Understanding Energy Savings 12
Basic Call Handling 1
Placing a Call—Basic Options 1
Placing a Call—Additional Options 2
Answering a Call 4
Ending a Call 6
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) v
Using Hold and Resume 6
Using Mute 7
Switching Between Multiple Calls 8
Switching an In-Progress Call to Another Phone 8
Viewing Multiple Calls 9
Transferring Calls 10
Sending a Call to a Voice Message System 11
Forwarding Calls to Another Number 11
Using Do Not Disturb 13
Making Conference Calls 13
Using Conference Features 14
Using Conference 14
Using Join 15
Using cBarge 16
Using Meet-Me 16
Viewing or Removing Conference Participants 17
Placing or Receiving Intercom Calls 17
Advanced Call Handling 1
Speed Dialing 1
Picking Up a Redirected Call on Your Phone 2
Storing and Retrieving Parked Calls 3
Logging Out of Hunt Groups 4
Using a Shared Line 5
Understanding Shared Lines 5
Using Barge to Add Yourself to a Shared-Line Call 5
Understanding Barge Features 6
Using Barge Features 6
Preventing Others from Viewing or Barging a Shared-Line Call 7
Using BLF to Determine a Line State 8
Making and Receiving Secure Calls 9
Tracing Suspicious Calls 11
Prioritizing Critical Calls 11
vi OL-22332-01
Using Cisco Extension Mobility 12
Managing Business Calls Using a Single Phone Number 14
Using a Handset, Headset, and Speakerphone 1
Using a Handset 1
Using a Headset 1
Using a Speakerphone 2
Using AutoAnswer with a Headset or Speakerphone 3
Changing Phone Settings 1
Customizing Rings and Message Indicators 1
Customizing the Phone Screen 2
Using Call Logs and Directories 1
Using Call Logs 1
Directory Dialing 3
Using Corporate Directory on Your Phone 4
Using Personal Directory on Your Phone 4
Accessing Voice Messages 1
Using the User Options Web Pages 1
Accessing Your User Options Web Pages 1
Configuring Features and Services on the Web 2
Using the Personal Directory on the Web 2
Using Your Personal Address Book on the Web 2
Configuring Fast Dials on the Web 3
Using the Address Book Synchronization Tool 4
Setting Up Speed Dials on the Web 4
Setting Up Phone Services on the Web 5
Controlling User Settings on the Web 7
Controlling Line Settings on the Web 7
Setting Up Phones and Access Lists for Mobile Connect 9
Using Cisco WebDialer 11
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) vii
Understanding Additional Configuration Options 1
Troubleshooting Your Phone 1
General Troubleshooting 1
Viewing Phone Administration Data 2
Using the Quality Reporting Tool 3
Cisco One-Year Limited Hardware Warranty Terms 1
Index 1
viii OL-22332-01
Getting Started
?
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the following table for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See S
Connect your phone See Connecting Your Phone, pag
Use your phone after it is installed Start with An Overview
Learn what the button lights mean See Understanding
Learn about the phone screen See Understanding
Make calls See P
Put calls on hold See U
Mute calls See U
Transfer calls See Transferri
Make conference calls See M
Set up speed dialing See S
Share a phone number See U
Use your phone as a speakerphone See U
Change the ring volume or tone See Chang
View your missed calls See U
Listen to your voice messages See A
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
afety and Performance Information, page 2.
e 1.
of Your Phone, page 1.
Buttons and Hardware, page 1.
Phone Screen Features, page 8.
lacing a Call—Basic Options, page 1.
sing Hold and Resume, page 6.
sing Mute, page 7.
ng Calls, page 10.
aking Conference Calls, page 13.
peed Dialing, page 1.
sing a Shared Line, page 5.
sing a Handset, Headset, and Speakerphone, page 1.
ing Phone Settings, page 1.
sing Call Logs, page 1.
ccessing Voice Messages, page 1.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Finding Additional Information
• You can access the most current Cisco Unified IP Phone documentation on the World Wide Web
at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/
• You can access the Cisco website at this URL:
http://www.cisco.com/
• You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph
html
• Cisco international websites:
Allows access to international Cisco websites from www
[change] link at the top of the web page.
products_user_guide_list.html
/all_models/openssl_license/7900_ssllic.
.cisco.com by clicking on the Worldwide
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate
basic
calling features. You can access eLearning tutorials online (for several phones) from your
personal computer. Look for the eLearning tutorial (English only) for your phone in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/
products_user_guide_list.html
Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone,
refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of common
Cisco Unified IP Phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
2 OL-22332-01
Getting Started
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
When you use external devices with the Cisco Unified IP Phone, Cisco recommends the use of
good-quality external devices, such as headsets, that are shielded against unwanted radio-frequency
(RF) and audio -requency (AF) signals.
Depending on the quality of these devices and their p
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of these actions:
• Mov
• Use shie
• Shorten the
• Apply
Cisco cannot guarantee the performance of the system be
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
e the external device and its cables away from the source of the RF or AF signals.
lded cables for the external device, or use cables with a better shield and connector.
length of the external device cable.
ferrites or other such devices on the cables for the external device.
roximity to other devices, such as mobile phones
cause Cisco has no control over the quality
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive (89/336/EC).
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regul
http://www.access.gpo.gov/bis/ear/ear_data.html
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
ations may be found at this URL:
Accessibility Features
The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.
For detailed information about the features on these phones, see Accessibility
Unified IP Phone 7900 Series.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Features for the Cisco
4 OL-22332-01
Connecting Your Phone
1
236377
AUX
10/100/1000 SW 10/100/1000 PC
DC48V
9
8
7
5
4
3
2
9
6
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the following figure and table to connect your phone.
1
DC adaptor port
3
AC power cord
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
2
AC-to-DC power supply
Network port
4
5
185165
1 2 3
77354
Access port
7
Headset port
9
Auxiliary port
Handset port
6
Footstand button
8
Removing the Hookswitch Clip (Required)
Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the
hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly
when you pick up the handset.
Adjusting the Handset Rest (Optional)
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, because
this adjustment ensures that the receiver cannot readily slip out of the cradle. See the following table
for instructions.
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
2 OL-22332-01
Connecting Your Phone
Adjusting the Footstand (Optional)
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Registering with TAPS
After your phone is connected to the network, your system administrator may ask you to auto-register
your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new
phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the T
administrator, and follow the voice prompts. You may need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will restart.
APS extension provided by your system
Using a Headset
You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone
7975G, 7965G, or 7945G, you can use a wireless headset in conjunction with the wireless headset
remote hookswitch control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or hand
Cisco recommends the use of good quality external devic
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
See Using External Devices, page 3, for more information.
es, for example, headsets that are screened
set) vendors.
Note In some cases, hum may be reduced or eliminated by using a local power cube or
power injector.
These environmental and hardware inconsistencies in th
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performa
nce before making a purchasing decision and deploying en masse.
e locations where Cisco Unified IP Phones are
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. For details, contact
the headset manufacturer.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1. From the Enter Solution drop-dow
n menu, choose IP Communications. The Select a Solution
Category menu displays.
2. Choo
If you want to search for a particular Technology Deve
se IP Phone Headsets to see a list of Technology Development Program partners.
lopment Program partner, enter the name of the
partner in the Enter Company Name box.
4 OL-22332-01
An Overview of Your Phone
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data
network that your computer uses, allowing you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco
productivity features that extend your call-handling capabilities. Depending on the configuration,
your phone supports:
• Access to netwo
• Online customizin
web pages.
• A comp
rehensive online help system that displays information on the phone screen.
rk data, XML applications, and web-based services.
g of phone features and services from your Cisco Unified CM User Options
Understanding Buttons and Hardware
To identify buttons and hardware on your phone, refer to the following figures and table.
Unified IP Phone can provide enhanced
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Cisco Unified IP Phone 7975G
1 2
16
4
3
5
7
9
6
8
101112131415
186549
17
10
9
7
5
8
6
4
3
2
1
16 17
1112131415
186428
Cisco Unified IP Phone 7970G and 7971G-GE
2 OL-22332-01
Cisco Unified IP Phone 7965G
1
16
2
4
5
7
9
6
8
101112131415
17
3
Cisco Unified IP Phone 7945G
An Overview of Your Phone
12
1
3
4
5
6
7
8
9
16
17
101112131415
186421
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Item Description For more information, see...
Programmable
1
buttons
Footstand button Enables you to adjust the angle of the
2
Depending on configuration, programmable
buttons provide access to:
• Pho
• Speed-dial number
• W
• C
Buttons illuminate to indicate status:
phone base.
ne lines (line buttons) and
intercom lines
s (speed-dial buttons,
including the BLF speed-dial feature)
eb-based services (for example, a
Personal Address Book button)
all features (for example, a Privacy,
Hold, or Transfer button)
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active,
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line, BLF status or active
Mob
or logged into Hunt Group
ile Connect call)
• Understanding Lines
and Calls, page 6
• Basic Call Handling,
page 1
• Speed Dialing, page 1
• Using a Shared Line,
page 5
• Using BLF to
Determine a Line State,
page 8
• Placing or Receiving
Intercom Calls, page 17
Adjusting the Footstand
(Optional), page 3
4 OL-22332-01
An Overview of Your Phone
?
Display button Cisco Unified IP Phone 7975G, 7971G-GE,
3
and 7970G.
Awakens the phone screen from sleep
mode or disab
for cleaning.
Cisco Unified IP Phone 7965G and 7945G:
Awakens the phone screen from
sleep mode.
Messages button Auto-dials your voice message service (varies
4
by service).
Directories button Opens/closes the Directories menu. Use the
5
button to access call logs and directories.
Help button Activates the Help menu. Accessing the Help System
6
les the touchscreen feature
No color—Ready for input
Green flashing—Disabled
Green steady—Sleep mode
No color—Ready for input
Green steady—Sleep mode
Cleaning and Maintaining
the Phone Screen, page 9
Accessing Voice Messages,
page 1
Using Call Logs, page 1
on Your Phone, page 11
Settings button Opens/closes the Settings menu. Use the
7
button to change phone screen and ring
settings.
Services button Opens/closes the Services menu. Using the User Options
8
Volume button Controls the handset, headset, and
9
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Speaker button Toggles the speakerphone on or off. When
10
the speakerphone is on, the button is lit.
Mute button Toggles the microphone on or off. When the
11
microphone is muted, the button is lit.
Headset button Toggles the headset on or off. When the
12
headset is on, the button is lit.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Changing Phone Settings,
page 1
Web Pages, page 1
Using a Handset, Headset,
and Speakerphone, page 1
Using a Handset, Headset,
and Speakerphone, page 1
Using Mute, page 7
Using a Handset, Headset,
and Speakerphone, page 1
4-way navigation
13
pad and Select
button (center)
Navigation button Cisco Unified IP Phone 7971G-GE
14
Keypad Enables you to dial phone numbers, enter
15
Softkey buttons Each button activates a softkey option
16
Cisco Unified IP Phone 7975G, 7965G,
and 7945G:
Enables you to scroll through menus and
hig
hlight items. Use the Select button to
select an item that is highlighted on
the screen.
Navigation button—Scroll up and down to
see menu
left across multi-column displays.
Select button—Scroll to highlight a line using
the
open a menu, play a ringer item, or access
other features, as de
and 7970G:
Enables you to scroll through menus and
hig
displays phone numbers from your Placed
Calls log.
letters, and choose menu items.
(displayed on your phone screen).
s and highlight items and right and
Navigation button and then press to
scribed on the screen.
hlight items. When the phone is on-hook,
Choosing Phone Screen
Items, page 9
Using Call Logs, page 1
Basic Call Handling, page 1
Understanding Phone
Screen Features, page 8
Handset light strip Indicates an incoming call or new
17
voice message.
Phone screen Shows phone features. Understanding Phone
18
Accessing Voice Messages,
page 1
Screen Features, page 8
Understanding Lines and Calls
The terms lines and calls can be easily confused.
• Lines—Each co
you. Your phone can support up to eight lines, depending on your phone and configuration. To
see your phone lines, look at the right side of your phone screen. You have as many lines as you
have directory numbers and phone line icons: .
• Cal
6 OL-22332-01
ls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
rresponds to a directory number or intercom number that others can use to call
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
An Overview of Your Phone
Call on hold You have put the call on hold. See U
page 6.
Remote-in-use Another phone that shares your line has a connected call. See
Using a Shared Line, page 5.
Reverting call A holding call is reverting to your phone. See Using
Resume, page 6.
Authenticated call See Ma
Encrypted call See Ma
BLF- monitored line
is idle
BLF- monitored line is
in-use
BLF- monitored line is
ringing (BLF Pickup)
Line in Do Not
turb (BLF feature)
Dis
Idle Intercom line The intercom line is not in use. See Pla
One-way
intercom call
Two-w ay
intercom call
See Using
See Using
See Using
See Using BLF to Determine a Line State, page 8.
Calls, page 17.
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 17.
You press the intercom line to activate twointercom caller. See Placing or Receiving Intercom Calls, page 17.
king and Receiving Secure Calls, page 9.
king and Receiving Secure Calls, page 9.
BLF to Determine a Line State, page 8.
BLF to Determine a Line State, page 8.
BLF to Determine a Line State, page 8.
sing Hold and Resume,
Hold and
cing or Receiving Intercom
way audio with the
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Understanding Phone Screen Features
1
4
2
3
5
6
7
186550
The following figure shows how your main phone screen may look with an active call.
Primary
1
phone line
Programmable
2
buttons
Softkey labels Displays a softkey function for the corresponding softkey button.
3
Status line Displays audio mode icons, status information, and prompts.
4
Call activity area Displays current calls per line, including caller ID, call duration, and call state
5
Phone tab Indicates call activity.
6
Feature tabs Indicates an open feature menu. See Understanding Feature Buttons and
7
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
display alternately in this area.
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone
service buttons or phone feature buttons. Icons and labels indicate how these
buttons are configured. For an icon reference, see Phone Screen Icons,
page iv.
for the highlighted line (standard view). See Understanding Line and Call
Icons, page 7, and Viewing Multiple Calls, page 9.
Menus, page 10.
Note The Messages, Directories, and Services screens on your phone may appear in Normal mode
or in Wide mode depending on how your phone has been set up. A phone window in Wide
mode spans the entire width of the phone screen. However, neither you nor your administrator
can adjust the phone screen viewing mode.
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An Overview of Your Phone
Choosing Phone Screen Items
There are different ways to choose items on your phone’s screen.
To choose a phone
screen item... Do this...
By touch
(Cisco Unified
IP Phone 7975G,
7971
G-GE, and
7970G only)
By item number Press the corresponding number on y
By scrolling Use the Navigation button to highlight an item. Press the Se
Press (or tap) touch-sensitive items on the touchscreen with your fingertip.
Use only your fingertip to press the touchscreen, as using any other objects
could damage th
phone to dial the number.
choose the fourth item in a menu.
the item, or a softkey to finish the action.
e display. Be aware that pressing a phone number can cause the
our keypad. For example, press 4 to
lect button to select
Cleaning and Maintaining the Phone Screen
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone,
because they can contaminate phone components and cause failures.
Use the Display button to disable and enable the touchscreen for cleaning. The Display button
illuminates to indicate changes in touchscreen status:
Green, steady—Touchscreen is in pow
Green, flashing—Touchscreen is disabled
er save mode
If you want to... Then...
Disable the touchscreen
for cleaning
Enable the touchscreen
(after disabling it)
Wake the touchscreen
from power sav
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
e mode
Press and hold for more than one second. flashes.
The screen remains disabled for about a minu
Press (flashing) and hold for more than one second.
Press the touchscreen or any button, or lift the handset.
After a period of inactivity (deter
the touchscreen enters the power save mode to save power. In this mode,
the touchscreen appears blank and the Display button remains lit.
mined by your system administrator),
te, unless you enable it.
Cisco Unified IP Phone 7965G and 7945G
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Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blan
When the phone is in this condition, you can clean the screen, as long as you know that the phone will
remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait
until it is awake before following the preceding cleaning instructions.
k and the Display button is not lit.
If you want to... Then...
Wake the phone screen
from power save mode
Press any button or lift the handset.
After a period of inactivity (determined by your
phone screen enters the power save mode to save power. In this mode, the
phone screen appears blank and the Display button remains lit.
system administrator), the
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list
or menu
Go back one level in a
ure menu
feat
Switch between open
fea
ture menus
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Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
An Overview of Your Phone
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Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• Ab
out Your Cisco Unified IP Phone—Details about your phone
• How
• C
Learn about a button or
softkey
Learn about a menu item Press , , or to display a feature menu. Highlight a
Get help using Help Press . After a second or two, press again, or choose Help from
Press , then quickly press a button or softkey.
menu item, then press twice quickly.
the main menu.
do I...?—Procedures for common phone tasks
alling Features—Descriptions and procedures for calling features
Understanding Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be
available to you or may work differently on your phone. For additional information about feature
operation or availability, contact your support desk or system administrator.
You can access many features by either using a softkey or pressing a line button. Although you can
config
ure some features, your system administrator controls most of them.
Here are some details about using softkeys and
line buttons to access features:
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb or
Do Not Disturb
End Call EndCall End Call
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
Feature Softkey Line Button Label and Icon
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group or
Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference
Party
Tra nsfer Tra nsfer Transfer
Video Support VidMode Video
RmLstC Remove Last Participant
Understanding SIP and SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose >
on the protocol. This Phone Guide indicates which features are
Model Information > Call Control Protocol on your phone.
Understanding Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power
down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time if the a
administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
• At 10 minu
• At 7 minutes b
• At 4 minutes b
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tes before power down, the ringtone plays four times
efore power down, the ringtone plays four times
efore power down, the ringtone plays four times
udible alert is enabled by your system
An Overview of Your Phone
• At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, yo
u see a message to remind you that your phone is
going to power down. To keep the phone active, press any key on the phone. If you do not press any
key, your phone powers down.
If your phone is active (for example, on a call), your pho
ne waits until it has been inactive for a period
of time before informing you of the pending power shutdown. Before the shutdown happens, you see
a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wak
e up the phone before the schedule time, contact
your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your
r
equirements change (for example, your work hours or work days change), see your system
administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13
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