Cisco Systems 7965G, 7945G User Manual

CHAP T E R

3

Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7965G and
7945G on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone 7965G and 7945G Components, page 3-2

• Installing the Cisco Unified IP Phone, page 3-5

• Attaching a Cisco Unified IP Phone Expansion Module, page 3-8

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-9

• Verifying the Phone Startup Process, page 3-12

• Configuring Startup Network Settings, page 3-13

• Configuring Security on the Cisco Unified IP Phone, page 3-13

Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-1

• Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone 7965G and 7945G to successfully operate as a Cisco Unified IP Phone
endpoint in your network, your network must meet these requirements:

• Working Voice over IP (VoIP) network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager Release 7.0 or higher installed in your network and
configured to handle call processing

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7965G and 7945G Components

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco Unified Communications Manager server is located in a different time zone than the phones,
the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call
processing. Refer to Cisco Unified Communications Manager Administration Guide or to
context-sensitive help in the Cisco Unified Communications Manager application to ensure that
Cisco Unified Communications Manager is set up properly to manage the phone and to properly route
and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in
Cisco Unified Communications Manager before connecting any Cisco Unified IP Phone to the network.
For information about enabling and configuring auto-registration, refer to Cisco
Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco

Unified Communications Manager Database” section on page 2-8.

You must use Cisco Unified Communications Manager to configure and assign telephony features to the
Cisco Unified IP Phones. See the “Telephony Features Available for the Phone” section on page 5-2 for
details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with
specific phones. In this way, users gain access to web pages that allow them to configure items such as
call forwarding, speed dialing, and voice messaging system options. See the “Adding Users to Cisco

Unified Communications Manager” section on page 5-17 for details.

Understanding the Cisco Unified IP Phone 7965G and 7945G
Components

The Cisco Unified IP Phone 7965G and 7945G include these components on the phone or as accessories
for the phone:

• Network and Access Ports, page 3-2

• Handset, page 3-3

• Speakerphone, page 3-3

• Headset, page 3-3

Network and Access Ports

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The back of the Cisco Unified IP Phone includes these ports:

• Network port—Labeled 10/100/1000 SW on the Cisco Unified IP Phone 7965G and 7945G

• Access port—Labeled 10/100/1000 PC on the Cisco Unified IP Phone 7965G and 7945G

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Chapter 3 Setting Up the Cisco Unified IP Phone

You can use either Category 3/5/5e/6 cabling for 10 Mbps connections, but you must use Category 5/5e/6
for 100 Mbps connections and Category 5e/6 for 1000 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on
this port. The phone can also obtain inline power from a switch over this connection. See the “Providing

Power to the Phone” section on page 2-3 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a
straight-through cable on this port.

Handset

The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes
a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset
port on the back of the phone.

Speakerphone

Understanding the Cisco Unified IP Phone 7965G and 7945G Components

Headset

By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To
do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration
window for the phone, check the Disable Speakerphone check box.

Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco recommends the use of good quality external devices, for example, headsets hat are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
headsets and their proximity to other devices, such as mobile phones and two-way radios, some audio
noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both
the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a
range of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using

External Devices, page 3-5.

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance
before making a purchasing decision and deploying en mass.

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Note Cisco Unified IP Phone 7965G and 7945G support wideband headsets.

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Understanding the Cisco Unified IP Phone 7965G and 7945G Components

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound
good to the user and the party on the far end. Sound quality is subjective and Cisco cannot guarantee the
performance of any headsets. However, a variety of headsets from leading headset manufacturers have
been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution

Category drop-down list box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name
in the Enter Company Name box.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of
the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the
Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path
from the headset microphone.

The wireless headset remote hookswitch control feature allows you to use a wireless headset with the
Cisco Unified IP Phone. Refer to the wireless headset documentation for information about connecting
the headset and using the features.

Chapter 3 Setting Up the Cisco Unified IP Phone

Disabling a Headset

You can disable the headset through the Cisco Unified Communications Manager Administration. If you
do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device >
Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone,
check the Disable Speakerphone and Headset check box.

Enabling a Wireless Headset

By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through
the Cisco Unified Communications Manager Administration application. To do so, choose Device >
Phone and locate the phone you want to modify. In the Phone Configuration window for the phone,
select Enable for the Headset Hookswitch Control option.

On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration
> Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against
unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one
or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of
external devices, cables, and connectors. The system will perform adequately when suitable devices are
attached using good quality cables and connectors.

Installing the Cisco Unified IP Phone

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 for a graphical representation of the connections.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image.

Before using external devices, read the “Using External Devices” section on page 3-5 for safety and
performance information.

To install a Cisco Unified IP Phone, perform the following steps:

Table 3-1 Installing the Cisco Unified IP Phone 7965G and 7945G

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

Optional. You can add a headset later if you do not
connect one now.

3. Connect a wireless headset.

Optional. You can add a wireless headset later if you
do not want to connect one now.

See the “Headset” section on page 3-3 for supported
headsets.

Refer to the wireless headset documentation for
information.

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