Cisco 7965 User Manual

Operating Instructions for the IP Phone 7965

Dear Members of Staff,

We have a highly efficient telephone system.
These brief operating instructions are intended to explain the numerous
functions of the telephone to you and make everyday communication easier for
you.

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Cisco IP Telephone 7965

1 Programmable keys Depending on the configuration, these keys
can have the following function:

- telephone line (personal line),

- telephone line (shared line),

- speed dial keys.
The keys light up in colour in order to indicate the

following statuses of the telephone lines:
green, permanent: active call;
green, winking: call held;
yellow, permanent: call ON/OFF activated or

registered with a hunt group;

yellow, winking: incoming or returning call;
red, permanent: shared line occupied.

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2 Telephone support button To adjust the angle of the telephone on the desktop.
3 Display key Activates the telephone display after the energy saver

mode.

4 News key Access to the voicemail box.

5 Directory key This key enables you to access the call log, your

personal directory and the firm’s directory.

6 Help key Activates the help menu.

7 Settings key The settings menu enables you to adjust the settings

of the telephone display and to change the ring tunes.

8 Service key To access services you may have subscribed to.

9 Volume key To adjust the receiver, headset and loudspeaker

volume (when handset is lifted) and the ring tone
volume (when the handset is replaced).

10 Loudspeaker key Switches the loudspeaker on/off.

11 Muting key Switches the microphone on/off. When the microphone

is off, the key is lit up.
12 Headset key When you use the telephone with a headset, use this

key to take the call.

13 Navigation key Enables you to navigate through menus and directories.

14 Keypad To dial numbers and browse through directories.
15 Softkeys Their functions are indicated on the display.
16 LED on the receiver Provides information about incoming calls and new

voicemails.
17 Telephone display Information about calls and functions.

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Telephone functions

Calling with receiver Lift receiver – dial number.
with loudspeaker Press – dial number.

with headset Press – dial number.
Putting through a call Press Transfer softkey – dial number.

- Addressee Press Transfer softkey again.

- Addressee does NOT answer Press EndCall softkey.
Press Resume softkey to return to caller.

Holding a call Press Hold softkey; line key is winking.
Bringing back from hold Press Resume softkey or winking key.
Addressee does not answer

Activating return call Press CallBack softkey.
The relevant information about the return call thus

initiated will display.
Answering return call As soon as the addressee is free, you will receive a

message to that effect on the display.

Press Dial softkey.
Redialling Press Redial softkey to redial the last number,

or
press navigation key to display the numbers
selected earier.

Conference Press Confrn softkey.
up to 6 participants You may have to press the more softkey for
Confrn to display.
Dial the participant’s number.
Wait until the participant answers the call.
Then redial Confrn to add the participant to the
conference. Further conference participants can only
be added by the conference chair (initiator).

Displaying conference participants Press ConfList softkey.

You may have to press the more softkey for
ConfList to display.

All the conference participants are listed.
The participant with an * is the initiator of the conference.

Removing conference participants Highlight the participant’s name in the conference list
and then press Remove.

Depending on the configuration, only the initiator is
permitted to use this function.

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Telephone functions

Redirecting Press CFwdALL softkey.

Dial number of your choice.
Redirection only applies to the telephone line in question.

If your set has several lines, you will have to activate
redirection for all the lines.

The addressee’s number for the redirected call can be
seen on the telephone display.

Taking over a call Press PickUp key.
Within the configured group The call is now ringing on your set.
Press Answer softkey.

Taking over with BLF Press BLF key when a call is coming in.
Call logs Press directory key.

100 entries Missed Calls
per list Received Calls

Placed Calls

Displaying details Highlight entry of your choice.
Press Details softkey.

Deleting entry Highlight entry of your choice.
Press Remove softkey.

Deleting entire list Highlight list of your choice.
Press Clear softkey.

You may have to press the more softkey for
Clear to display.

Personal telephone directory User ID: like Windows login name
PIN: must first be defined through the web.
Entries into the personal telephone directory are made

through the web (cf. chapter on “Website for user options).

With Sign Out, your telephone directory will again be
password-protected.

BLF function A BLF key enables you to see the status of the monitored
lines (for instance, your boss’s line). If a call is coming in
on this line, you can answer it by pressing the BLF key.
At the same time, the BLF key only serves as a speed dial
key, which you can also use to call one of the extensions
or put a call through to it.
A BLF key must be set up by the Administrator.

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