APPENDIX
Feature Support by Protocol for Cisco Unified
IP Phone 7962G and 7942G
This appendix provides information about feature support for the Cisco Unified IP Phone 7962G and
7942G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0.
Table B-1 provides a high-level overview of calling features and their support by protocol. This table
focuses primarily on end-user calling features and is not intended to represent a comprehensive listing
of all available phone features. For details about user interface differences and feature use, refer to the
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager
6.0.
This guide is available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
The specific sections that describe the features in the phone guide are referenced in Table B-1.
Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol
B
Cisco Unified IP Phones 7962G, 7942G
Features
Calling Features
Abbreviated Dialing Supported Supported “Basic Call Handling—Placing a
Answer Release Supported Supported
Audible Message
Waiting Indicator
Auto Answer Supported Supported “Using a Handset, Headset, and
Auto Dial Supported Supported “Basic Call Handling—Placing a
Barge (and cBarge) Supported Supported “Advanced Call Handling—Using a
Busy Lamp Field
(BLF) Call Lists
Supported Supported “Accessing Voice Messages”
Supported Supported “Advanced Call
For More InformationSCCP SIP
Call: Additional Options”
Speakerphone—Using Auto Answer”
Call: Basic Options”
Shared Line”
Handling—Determining if Another
Line is Busy or Idle”
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Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G
Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)
Cisco Unified IP Phones 7962G, 7942G
Features
Calling Features
Busy Lamp Field
Supported Supported “Advanced Call
(BLF) Speed Dial
Call Back Supported Supported “Basic Call Handling—Placing a
Call Forward All Supported Supported “Basic Call Handling—Forwarding
Call Forward Busy Supported Supported Users do not interact with this feature
Call Forward No
Supported Supported Users do not interact with this feature
Answer
Call Park Supported Supported “Advanced Call Handling—Storing
Call Pickup/Group
Supported Supported “Advanced Call Handling—Picking
Call Pickup
Call Waiting Supported Supported “Basic Call Handling—Answering a
Caller ID Supported Supported “An Overview of Your
Client Matter Codes
Supported Not supported “Basic Call Handling—Placing a
(CMC)
Conference Supported Supported “Basic Call Handling—Making
Conference List Supported Supported “Basic Call Handling—Making
Computer Telephony
Integration (CTI)
Applications
Supported Some support
(such as Call Park,
WMI)
Directed Call Park Supported Supported “Advanced Call Handling—Storing
Do Not Disturb
Supported Supported “Basic Call Handling—Using Do Not
(DND)
Distinctive Ring Supported Supported “Using Phone Settings—Customizing
Extension Mobility Supported Supported “Advanced Call Handling—Using
For More InformationSCCP SIP
Handling—Determining if Another
Line is Busy or Idle”
Call: Additional Options”
All Calls to Another Number”
directly. It is configured on
Cisco Communications Manager
directly. It is configured on
Cisco Communications Manager
and Receiving Parked Calls”
Up a Redirected Call on Your Phone”
Call”
Phone—Understanding Touch Screen
Features” or “An Overview of Your
Phone—Understanding Phone Screen
Features”
Call: Additional Options”
Conference Calls”
Conference Calls”
Users do not interact with this feature
directly. It is configured on Cisco
Communications Manager
and Receiving Parked Calls”
Disturb”
Rings and Message Indicators”
Cisco Extension Mobility”
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Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G
Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)
Cisco Unified IP Phones 7962G, 7942G
Features
Calling Features
Fast Dial Service Supported Supported “Advanced Call Handling—Speed
Forced Authorization
Supported Not supported “Basic Call Handling—Placing a
Codes (FAC)
Help System Supported Supported “An Overview of Your
Hold/Resume Supported Supported “Basic Call Handling—Using Hold
Hold Reversion Supported Supported “Basic Call Handling—Using Hold
Immediate Divert Supported Supported “Basic Call Handling—Answering a
Immediate
Supported Supported “Basic Call Handling—Sending a
Divert—Enhanced
Intercom Supported Supported “Basic Call Handling—Placing or
Join/Select Supported Not supported “Basic Call Handling—Making
Log Out of Hunt
Supported Supported “Advanced Call Handling—Logging
Groups
Malicious Call ID Supported Not supported “Advanced Call Handling—Tracing
Meet-Me Conference Supported Supported “Basic Call Handling—Making
Multilevel
Supported Not supported “Advanced Call
Precedence and
Preemption (MLPP)
Multiple Calls per
200 50 “An Overview of Your
Line Appearance
Mute Supported Supported “Basic Call Handling—Using Mute”
On-hook
Supported Supported “Basic Call Handling—Placing a
Dialing/Pre-Dial
Privacy Supported Supported “Advanced Call Handling—Using a
Programmable Line
Supported Not supported Feature descriptions throughout
Keys
Quality Reporting
Supported Supported “Troubleshooting—Using the Quality
Tool (QRT)
For More InformationSCCP SIP
Dialing”
Call: Additional Options”
Phone—Understanding Feature
Buttons and Menus”
and Resume”
and Resume”
Call”
Call to a Voice Messaging System”
Receiving Intercom Calls”
Conference Calls”
Out of Hunt Groups”
Suspicious Calls”
Conference Calls”
Handling—Prioritizing Critical
Calls”
Phone—Understanding Lines vs.
Calls”
Call: Basic Options”
Shared Line”
phone guide
Reporting Tool”
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Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G
Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)
Cisco Unified IP Phones 7962G, 7942G
Features
Calling Features
Redial Supported Supported “Basic Call Handling—Placing a
Secure Conferencing Supported Supported “Basic Call Handling—Making
Shared Line Supported Supported “Advanced Call Handling—Using a
Speed Dialing Supported Supported “Advanced Call Handling—Speed
Transfer Supported Supported “Basic Call Handling—Transferring
Transfer - Direct
Supported Not supported “Basic Call Handling—Transferring
Transfer
URL Dialing Not supported Supported “Using Call Logs and
Video Support Supported Not supported “Understanding Additional
Voice Mail Supported Supported “Accessing Voice Messages” section
WebDialer Supported Supported “Customizing Your Phone on the
Settings
Call Statistics Supported Supported “Troubleshooting Your
Voice Quality Metrics Supported Supported “Troubleshooting Your
Services
SDK Compliance 4.0(1) 4.0(1) Cisco Unified IP Phone Service
Directories
Call Logs Supported Supported “Using Call Logs and
Corporate Directories Supported Supported “Using Call Logs and
Personal Directory
Supported Supported “Using Call Logs and
Enhancements
Supplemental Features and Applications
For More InformationSCCP SIP
Call: Basic Options”
Conference Calls”
Shared Line”
Dialing”
Calls”
Calls”
Directories—Using Call Logs”
Configuration Options”
of the Phone Guide
Web—Configuring Features and
Services on the Web”
Phone—Viewing Phone
Administrative Data”
Phone—Viewing Phone
Administrative Data”
Application Development Notes for
Release 4.1(3) or later
Directories—Directory Dialing”
Directories—Directory Dialing”
Directories—Directory Dialing”
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Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G
Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)
Cisco Unified IP Phones 7962G, 7942G
Features
Calling Features
Cisco Unified
Supported Supported Cisco Unified Communications
Communications
Manager Assistant
Cisco Communicatio
Supported Not supported Cisco Unified Communications
ns Manager
AutoAttendant
Cisco Unified
Supported Not supported Cisco Unified Communications
Communications
Manager Attendant
Console
Cisco Unified
IP Phone Expansion
Supported
7962G only
Not supported Cisco Unified IP Phone Expansion
Module 7914
Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide
For More InformationSCCP SIP
Manager Assistant User Guide
Manager Features and Services
Guide
Manager Attendant Console User
Guide
Module 7914 Phone Guide
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Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G
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