CISCO TELEPHONE 7961/62 Series
Common In-Call Phone Tasks
Dialing and
Answering
Make an outside call
Make an internal call
Answering/ Ending a call
- Press the “NewCall”
softkey or lift handset.
- Dial 9 + the number
- Press “Dial” softkey
- Press the “NewCall” softkey
or lift handset.
- Dial extension
- Press “Dial” softkey
- To answer, lift the
handset.
- To end, press “EndCall”
softkey or hang up.
Make or Accept a
Call Without Lifting
Handset
- To make or accept a call using speakerphone, press the or “Speaker” key.
- To make or accept a call using a headset, press the or “Headset” key.
- To mute the mic in the handset or headset, press the or “Mute” key.
Redial
To redial your last call,
- Lift handset and press the “Redial” softkey
To redial your last call w/out using the handset,
- Press the “Redial” softkey
Transfer
To transfer a call to another extension:
- Press “Trnsfer” softkey
- At dial tone, dial the other extension.
- Announce the call
- Press “Trnsfer” softkey again to complete the transfer.
If no one answers:
- Press “End Call” softkey
- Press “Resume” softkey
To return to original call:
- Press “Resume” softkey
Hold
To place a call on hold, press “Hold” softkey and hang up.
To reconnect with the call, lift the handset and press “Resume” softkey.
Conference
To conference up to 6 parties, while in conversation:
- Press “More” softkey
- Press “Confrn” softkey
- At the dial tone, dial another extension or number
- Announce the call
- Press “Confrn” softkey again to join the calls.
If a party doesn’t answer
or doesn’t want to join:
- Press “EndCall” softkey
- Press “Resume” softkey
To remove yourself from
the conference:
- Press “Hold” softkey
Forwarding
To forward calls to another
extension
Cancel forwarding
Forward calls to your
voicemail
When not in a call, press the
“CFwdALL” softkey and dial
the destination extension
To cancel, simply press
“CFwdALL” softkey.
When not in a call, press
the “CFwdALL” softkey
and press the “Messages”
key.
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CISCO TELEPHONE 7961/62 Series
Call History
To view missed,
received, or placed
call history
- Press or “Directories” key.
- Scroll to the desired history option.
- Press the “Select” softkey
To exit viewing
call history:
- Press the “Exit” softkey twice.
To edit missed or
received calls:
- Highlight desired number
- Press the “EditDial” softkey.
- Enter “9” before the number.
- Press the “Dial” softkey.
To speed dial a
call in the history
directory:
- Press or “Directories” key.
- Scroll to the desired history option.
- Scroll to the desired number.
- Insert “9 1” before the number.
- Press the “Dial” softkey.
Ring Type
To choose a ring type:
- Press or “Settings” key.
- Scroll to “Ring Type” and press the “Select” softkey.
- Scroll through the ring type options.
- Press the “Play” softkey to sample a ringtone.
- Press the “Select” softkey to make a choice.
- Press the “OK” softkey and then the “Exit” softkey.
Volume
To adjust the handset, speaker, or headset volume:
- While listening, press keys
- Press the “Save” softkey
To adjust the ringer volume:
- At an idle phone, press keys
Contrast
To adjust the display contrast:
- Press or “Settings” key
- Scroll to “Contrast”
- Press “Select” softkey
- Press ▲▼ softkeys
- Press “OK” softkey
- Press “Exit” softkey
Voicemail
To retrieve new voice mail messages:
- Press or “Messages” key or call (312) 362 – 7900
Transfer to
Voicemail
To transfer someone to another voicemail account:
- Press “Trnsfer” softkey
- Dial x26600 and when instructed, dial the extension of the voice mail account.
- Then press the “Trnsfer” softkey again to complete the transfer.
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Common Changes to Phone Settings
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