cisco 7961G, 7961G-GE, 7941G, 7941G-GE User Manual

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Phone Guide

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco CallManager 4.1(3)

INCLUDING LICENSE AND WARRANTY

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Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Common Phone Tasks

Softkey Definitions

If you want to... Then...

View or dial from your call logs

Edit a number in a call log

Dial from a corporate directory

Place or answer a new call with a call active

Hold and resume a call

Transfer a call to a new number

Transfer two calls (on the same line) to each other

Start a standard conference call

Copyright © 2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)

Press . Choose a call log. To dial, scroll to a listing and go off-hook.

Press EditDial. Use << or >> to erase or skip digits.

Choose > Corporate Directory. Enter letters and press Search. Go off-hook to dial.

Press New Call or Answer. The first call is placed on hold automatically.

Make sure the call is highlighted and press the Hold or Resume softkey.

Press Tra ns fer and enter a target number, then press Tran sf er again.

Scroll to each call and press

Select. Then press more > DirTrfr. Or, to stay on the

line with callers, press Join.

Press more > Confrn. Dial a number. Press Confrn again. Repeat for each party.

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AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

line

Quick Reference

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE

Softkey Definitions

Icon Reference

Button Reference

Common Phone Tasks

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference call

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Dial Dial an entered phone number

DirTrfr Transfer two calls to each other

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Exit Return to the previous screen

GPickUp Answer a call ringing in another

group

iDivert Send a call to your voice

messaging system

Join Join several calls on a single line

to create a conference call

MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call ringing in another

group that is associated with your group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select an item on the screen

Tran sf er Transfer a call

Update Refresh content and get the latest

information

VidMode Choose a video display mode for

a video conference

<< Delete entered characters

>> Move through entered characters

Icon Reference

Call State

Call Forwarding enabled

Call on hold

Connected call

Off-hook

On-hook

Ringing phone

Shared line (remote-in-use)

Secure Calls

Authenticated call

Encrypted call

Selected Device

Handset in use

Headset in use

Speakerphone in use

Critical Calls

Priority call

Medium priority call

High priority call

Other Features

Speed Dial button configured

Messages waiting

Video enabled

Call selected

Feature enabled

Button Reference

Messages

Services

Help

Directories

Settings

Volu me

Speaker

Mute

Headset

Highest priority call

Getting Started 1

How to Use this Guide 1 Cleaning the Phone Screen 2 Where to Find Additional Information 2

More Information about Customizing Your Phone on the Web 2

Safety and Performance Information 3

Connecting Your Phone 10

An Overview of Your Phone 13

Buttons and Hardware 13 Phone Screen Features 16 Understanding Feature Functionality and Availability 17 Call-Handling and Navigation Tips 18

Understanding Lines vs. Calls 18 Understanding Call and Line Icons 18 Going On-Hook and Off-Hook 19 Selecting Calls 19 Viewing Calls and Switching Between Calls 20 Choosing Phone Screen Items 21 Using Feature Menus 21

Entering and Editing Text 22 Getting Help on Your Phone 22 Understanding Button Icons 22

Basic Call Handling 23

Placing a Call 23 Answering a Call 27

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE iii

Ending a Call 28 Using Hold and Resume 28 Using Mute 29 Transferring a Connected Call 29 Forwarding Your Calls to Another Number 30 Making Conference Calls 31

Types of Supported Conference Calls 31 Starting and Joining a Standard Conference 32 Starting or Joining a Meet-Me Conference Call 33

Advanced Call Handling 35

Storing and Retrieving Parked Calls 35 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 37

Understanding Shared Lines 37 Adding Yourself to a Shared-Line Call 38

Preventing Others from Viewing or Joining a Shared-Line Call 39 Tracing Suspicious Calls 39 Making and Receiving Secure Calls 40 Prioritizing Critical Calls 41

Using a Handset, Headset, and Speakerphone 42

Obtaining a Headset 42 Using AutoAnswer with a Headset or the Speakerphone 43

Customizing Phone Settings 44

Adjusting the Volume 44 Customizing Rings and Message Indicators 45 Customizing the Phone Screen 45 Setting Up Speed Dial Features 46

Using Voice Messaging, Call Logs, and Directories 48

Accessing Voice Messages 48 Using Call Logs and Directories 49

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Accessing Your User Options Web Pages 50

Logging In to the User Options Web Pages 50 Subscribing to Phone Services 51

Understanding Additional Configuration Options 52

Troubleshooting Your Phone 54

Using the Quality Reporting Tool 54

Cisco One-Year Limited Hardware Warranty Terms 55

Index 57

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE v

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Getting Started

How to Use this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Clean your phone See the “Cleaning the Phone Screen” section on page 2.

Review safety information See the “Safety and Performance Information” section on

page 3.

Connect your phone See the “Connecting Your Phone” section on page 10.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on

page 13.

Learn about the display See the “Phone Screen Features” section on page 16.

Learn about handling calls and navigating menus on your phone

Make calls See the “Placing a Call” section on page 23.

Put calls on hold See the “Using Hold and Resume” section on page 28.

Mute calls See the “Using Mute” section on page 29.

Transfer calls See the “Transferring a Connected Call” section on page 29.

Make conference calls See the “Making Conference Calls” section on page 31.

Share a phone number See the “Using a Shared Line” section on page 37.

Use your phone as a speakerphone or switch between audio devices

Change volume levels or the ringer sound

Set up speed dialing See the “Setting Up Speed Dial Features” section on page 46.

View your missed calls See the “Using Voice Messaging, Call Logs, and Directories”

See the “Call-Handling and Navigation Tips” section on page 18.

See the “Using a Handset, Headset, and Speakerphone” section on page 42.

See the “Customizing Phone Settings” section on page 44.

section on page 48.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1

Cleaning the Phone Screen

Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures.

Where to Find Additional Information

You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

More Information about Customizing Your Phone on the Web

Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco IP Phone on the Web at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

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Safety and Performance Information

Installing and Using Your Phone

Read the following safety notices before installing or using your Cisco IP Phone:

Getting Started

Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

Statement 1071

SÄILYTÄ NÄMÄ OHJEET

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3

Attention

Warnung

Avvertenza

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

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Getting Started

Advarsel

Aviso

¡Advertencia!

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5

6 OL-7762-01

Getting Started

Warning

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Cisco

provided cable or a minimum 24 AWG communication cable.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco IP Phone:

Warning

Caution Only use the Cisco specified power supply with this product.

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

The power supply must be placed indoors.

Using External Devices with Your Cisco IP Phone

The following information applies when you use external devices with the Cisco IP Phone:

Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

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Getting Started

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9

Connecting Your Phone

Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V) for phones not

provided with inline power

AC-to-DC power supply

AC power cord

Network port (10/100 (/1000) SW) for

113656

Access port (10/100 (/1000) PC) for connecting your phone to your computer

Handset port

Headset port

Footstand button

connecting to the network

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Connecting Your Phone

Adjusting the Footstand

To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1 2 3

120521

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 11

deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the “Using External Devices with Your Cisco IP Phone” section on page 8 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the “Using an External Power Supply” section on page 8 for more information.

Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://vxicorp.com/cisco

http://plantronics.com

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An Overview of Your Phone

The Cisco IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. The gigabit Ethernet Cisco IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony. The Cisco IP Phone 7961G and 7961G-GE provide six programmable buttons for phone lines, features, speed-dial numbers and services, while the Cisco IP Phone 7941G and 7941G-GE provide two programmable buttons (see the “Buttons and Hardware” section on page 13 for more details).

In addition to basic call-handling features, your phone supports specialized or advanced telephony features that can extend and customize your call-handling capabilities.

Your Cisco IP Phone also provides you with:

• Access to network data and services—You can access specialized web-based services from your

phone.

• Online control from your User Options web pages—You can customize your phone’s features

using a web browser on your computer.

• An online help system—You can obtain information about features, buttons, softkeys, and menu

items directly from your phone.

Buttons and Hardware

Some of the hardware features on your Cisco IP Phone include:

• Phone screen display

• Buttons for speakerphone mode and headset mode

• Four softkey buttons for access to telephony features

• Four feature buttons for access to messages, directories, services, and settings

• Programmable buttons for phone lines, features, speed-dial numbers, and services

• A help button for on-the-spot information

Refer to the following illustrations and table for details.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 13

Figure 1 Cisco IP Phone 7961G and 7961G-GE

Figure 2 Cisco IP Phone 7941G and 7941G-GE

101112131415

137503

101112131415

137504

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An Overview of Your Phone

Programmable

buttons

Phone screen Shows phone features. See the “Phone Screen Features” section on page 16.

Footstand button Allows you to adjust the angle of the phone base.

Messages button Typically auto-dials your voice message service (varies by service). See the

Directories button Opens/closes the Directories menu. Use it to access call logs and corporate

Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons)

• Speed-dial numbers (speed-dial buttons)

• Web-based services (for example, a Personal Address Book button)

• Phone features (for example, a Privacy button)

The buttons illuminate to indicate status:

Green, steady—Active call on this line (off-hook)

Green, blinking—Call on hold on this line

Amber, steady—Privacy feature enabled

Amber, blinking—Incoming call ringing on this line

Red—Shared line, currently in use

No color—No call activity on this line (on-hook)

“Accessing Voice Messages” section on page 48.

directories. See the “Using Call Logs and Directories” section on page 49.

Help button Activates the Help menu. See the “Getting Help on Your Phone” section on

page 22.

Settings button Opens/closes the Settings menu. Use it to control phone screen contrast and

ring sounds. See the “Customizing Phone Settings” section on page 44.

Services button Opens/closes the Services menu. See the “Accessing Your User Options Web

Pages” section on page 50.

Volume button Controls the volume and other settings. See the “Customizing Phone

Settings” section on page 44.

Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the

button is lit.

Mute button Toggles the Mute feature on or off. When Mute is on, the button is lit.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 15

Headset button Toggles the headset on or off. When the headset is on, the button is lit.

Navigation button Allows you to scroll through menus and highlight items. Use in conjunction

with softkeys to activate highlighted items.

Keypad Allows you to dial phone numbers, enter letters, and choose menu items.

Softkey buttons Each button activates a softkey option (displayed on your phone screen).

Handset light strip Indicates an incoming call or new voice message.

Phone Screen Features

This is what your main phone screen might look like with an active call. The following table provides a basic overview of phone screen features.

77961

137522

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An Overview of Your Phone

Primary phone

line

Icons for

programmable buttons

Softkey labels Each displays a softkey function. To activate a softkey press the softkey button

Status line Displays audio mode icons, status information, and prompts.

Call activity

area

Phone tab Indicates call activity.

Feature tabs Each feature menu has a corresponding tab. The tab is visible when the feature

Displays the phone number (extension number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.

Icons indicate how programmable buttons are set up on your phone:

Phone line icon—Corresponds to a phone line and reflects the call or line state. You might have multiple phone lines.

Speed-dial number icon—If available, corresponds to a speed-dial. See “Setting Up Speed Dial Features” section on page 46 for details.

Phone services icon—If available, corresponds to a web-based phone service, such as the Personal Address Book.

Phone feature icon—If available, corresponds to an enabled feature, such as Privacy.

Displays current calls per line, including caller ID, call duration, and call state. See the “Viewing Calls and Switching Between Calls” section on page 20 for related information.

menu is open. Press a feature button (Settings, Directories, Messages, Services) to switch between open menus. See the “Using Feature Menus” section on page 21.

Understanding Feature Functionality and Availability

The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator if you have questions about feature operation or availability.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 17

Call-Handling and Navigation Tips

These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.

Understanding Lines vs. Calls

It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion:

Lines

The Cisco IP Phone 7961G/7961G-GE supports up to six lines and the Cisco IP Phone 7941G/7941G-GE supports up to two lines. Each line corresponds to a phone number (or extension) that others can use to call you. The number of lines assigned to your phone depends on how your system administrator configures your phone’s programmable buttons. To see how many lines you have, look at the line area of your phone screen. You have as many lines as you have phone numbers and phone line icons: .

Calls

Each line can support multiple calls. Therefore, you might find yourself handling several calls on one phone line. The default configuration is four calls per line, but your system administrator can adjust this number according to your needs. Regardless of the number of lines, your phone supports a maximum of 200 calls at a time.

Understanding Call and Line Icons

Your phone displays icons to help you determine the call and line state (whether the call is on hold, ringing, connected, and so on).

Icon Call State Description

On-hook line No call activity on this line. If you are dialing on-hook (pre-dial), the call

is not in-progress until you go off-hook.

Off-hook line You are actively dialing a number or an outgoing call is ringing. See the

“Placing a Call” section on page 23 for dialing options.

Connected call You are currently connected to the other party. Many phone features

require that you have a connected call.

Ringing call An incoming call is ringing on one of your lines. See the “Answering a

Call” section on page 27 for details.

Call on hold You have put this call on hold. (When displayed next to a phone line, this

icon indicates that all calls on the line are on hold.)

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An Overview of Your Phone

Icon Call State Description

Remote-in-use Another phone that shares your line has a connected call. See the “Using

a Shared Line” section on page 37 for details.

Authenticated call

Encrypted call See the “Making and Receiving Secure Calls” section on page 40 for a

See the “Making and Receiving Secure Calls” section on page 40 for a description of this icon.

description of this icon.

Going On-Hook and Off-Hook

Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.

• On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an

active dial tone. Your phone provides on-hook dialing (pre-dial), which enables you to enter or choose phone numbers before activating the call. When your phone is on-hook, this icon appears next to the appropriate phone line: .

• Off-Hook—The phone handset is lifted from the cradle, the speakerphone is active, or any of

several other methods are used to get a dial tone or to answer an incoming call. When your phone is off-hook, one of these icons appears, depending on the call or line state: , , or . See the “Understanding Call and Line Icons” section on page 18 for related information.

Selecting Calls

Many phone features require that you select the calls you want to use with a particular feature. For example, if you have four held calls, but only want to join two of them to a conference call, you can select the calls that you want to add to the conference before activating the feature.

If you want to... Then...

Highlight a call Use the Navigation button to scroll through the call list. Highlighted calls

appear slightly darker than other calls.

Select a call Highlight a connected or held call and press Select. Selected calls are

indicated with a next to them.

Verify selected calls Use the Navigation button to scroll through the list of calls. Selected calls are

indicated with a and are grouped together in the call list.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 19

Viewing Calls and Switching Between Calls

These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to... Then...

Switch between calls on one line

Switch from a connected call to answer a ringing call

Switch between calls on different lines

See all calls on a specific line

See an overview of line activity (one call per line)

Highlight the call you are switching to and press Resume. The other call is placed on hold automatically.

Press Answer or press a blinking amber button for the line with the incoming call. Doing so automatically places the first call on hold.

Press the blinking green button for the line that you are switching to. If there is a single call holding on the line, it will resume automatically. If there are multiple calls holding on the line, scroll to the specific call (if necessary) and press Resume.

Press , then immediately press the line button. Doing so shows call details but will not impact the call state; it is therefore useful if you are talking on one line and want to view held calls on another line.

Press for the highlighted line. (A line appears highlighted when the calls associated with it are displayed on the phone screen.)

Doing so prompts the phone to switch to call overview mode and display one call per line. This call is either the active call or, if all calls are on hold, the held call with the longest duration.

To return to the standard view, press , then immediately press the line button.

Tip • Only one call can be active; other calls will be placed on hold automatically.

• When you have multiple calls on one line, calls with the highest precedence and longest

duration display at the top of the call list. See the “Prioritizing Critical Calls” section on page 41.

• Calls of a similar type are grouped together in the call list. For example, calls that you

have interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last.

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An Overview of Your Phone

Choosing Phone Screen Items

To choose an item on the phone screen... Do this...

By scrolling Press the Navigation button to highlight an item in a list. Press a relevant

softkey such as Select or Dial to finish the action.

By item number Press the corresponding number on your keypad. For example, press 4 to

choose the fourth item in a menu.

Using Feature Menus

If you want to... Then...

Open or close a feature menu

Press a feature button:

Messages

Services

Directories

Settings

Help

Scroll through a list or menu

Go back one level in a feature menu

Switch among open feature menus

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 21

Press the Navigation button.

Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.)

Press a feature button. (Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.)

Entering and Editing Text

If you want to... Then...

Enter a letter on your phone screen

Delete within an entry or move your cursor

Press the appropriate keypad number one or more times to select a letter (with or without capitalization) from the pop-up menu. When you pause, the cursor automatically advances to allow you to enter the next letter.

Press << or Delete to remove a letter or digit. Press >> to move the cursor to the right.

Getting Help on Your Phone

Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the phone screen. See the following table for details.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display. If

you are already in Help, press Main.

Main menu topics include:

• About Your Cisco IP Phone—Descriptive details about your phone

• How do I...?—Procedures and information about common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or softkey

Learn about a menu item

Get help using Help Press twice quickly (without first selecting a menu item).

View network statistics for an active call

Press , then quickly press a button or softkey.

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Press twice quickly during an active call.

Understanding Button Icons

This Phone Guide uses images of buttons with icons. For a description of button icons used in this book, see the “Buttons and Hardware” section on page 13, or refer to the “Button Reference” section of the Quick Reference at the front of this book.

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Basic Call Handling

This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems.

Placing a Call

To place a call, pick up the handset and dial. Or use one of the other options outlined in the following table.

If you want to... Then...

Pre-dial (dial on-hook, without first getting a dial tone)

Dial using the speakerphone

Redial the most recently dialed number

Do one of the following:

• Enter a phone number. (The Auto-Dial feature might pop up to suggest

matching phone numbers from your Placed Calls log.)

• Press the Navigation button to display phone numbers from your Placed

Calls log.

Next, press Dial. Or do one of these actions to go off-hook and dial the highlighted phone number:

• Lift the handset

• Press or

• Press Dial

• Press (a line button)

Press New Call and enter a phone number. Or, you can press before or after dialing, re-dialing or speed dialing a number.

Many of the actions that you can take to dial will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit. These actions include pressing Redial or a speed dial button.

Press Redial. By default, Redial uses your primary line. However, you can open a secondary line and then press Redial. To open a line, press .

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 23

If you want to... Then...

Speed dial a number Do one of the following:

• Press (a speed-dial button) before or after going off-hook.

• Enter a speed dial index number (1-99 on the keypad) while on-hook and

press AbbrDial.

For details, see the “Setting Up Speed Dial Features” section on page 46.

Place a call when another call is active (using another line)

Place a call when another call is active (using the same line)

Dial from a call log Choose > Missed Calls, Received Calls, or Placed Calls. To dial,

Dial from a corporate directory on the phone

Dial from a corporate directory web page

Press for the new line. The call on the first line will be placed on hold automatically.

Press Hold. Next, press New Call. Then dial, redial, or speed dial a number. Or, continue to talk on the active call while preparing to dial from a call log or corporate directory. (See the next two rows in this table for details.)

select the listing or scroll to it and go off-hook.

If you want to dial from a call log while on another active call, scroll to a call record and press Dial. Then choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.

• Transfer—Transfers the first party to the second. (Press Tra n s fer twice.)

• Conference—Creates a conference call with all parties. (Press Confrn

twice.)

• EndCall—Disconnects the first call and dials the second.

Choose > Corporate Directory (exact name can vary). Use your keypad to enter letters, then press Search. To dial, select the listing or scroll to it and go off-hook.

If you want to dial from a directory while on an active call, scroll to a listing and press Dial. Then choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.

• Transfer—Transfers the first party to the second. (Press Tra n s fer twice.)

• Conference—Creates a conference call with all parties. (Press Confrn

twice.)

• EndCall—Disconnects the first call and dials the second.

Use the Cisco WebDialer feature. Open a web browser and go to your company directory. Click on a phone number in the directory. Click Dial to place the call. Click Hangup IP Phone on the Web guide for more details: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

to end the call. See the Customizing Your Cisco

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If you want to... Then...

Dial using a headset Do one of the following:

• If is unlit, press it before or after dialing, re-dialing, or speed-dialing

a number.

• If is lit, press New Call, Redial, a speed dial button, or (a line

button). If necessary, enter a phone number and press Dial.

Receive notification when a busy or ringing extension becomes available

Dial on a secondary line

Make a priority (precedence) call

Dial from a Personal Address Book (PAB) entry or Fast Dial code

Place a call using a billing or tracking code

Call the number and press CallBack while listening to the busy tone or ring sound. Hang up. When the extension becomes available, your phone will provide you with an audio and visual alert. (The call back to this number is not automatic; you must place the call.) CallBack is a special feature that your system administrator might configure for your phone. Note that CallBack will fail if the other party has call forwarding enabled.

Press for the line that you want to use.

Enter the MLPP access number (provided by your system administrator) followed by the phone number. For more details, see the “Prioritizing Critical Calls” section on page 41.

Choose > PAB service or Fast Dial service (exact names might vary). To dial from a listing, select it or scroll to it and go off-hook. For help subscribing to the PAB or Fast Dial service, see the “Accessing Your User Options Web Pages” section on page 50.

Dial a number and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 25

If you want to... Then...

Place a call using your Cisco Extension Mobility profile

Make sure that you are logged in to Extension Mobility (EM). Choose

> EM Service (exact name might vary), then use your keypad to enter login information. If you are sharing a phone, you might need to log in to EM before you can access certain features or complete a call.

EM is a special, non-default feature that your system administrator can assign to phones and phone users. Refer to the Customizing Your Cisco IP Phone on the Web guide: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Make a video call Check the phone screen display for this icon: .

If the icon is present, your phone is video-enabled and can support Cisco VT Advantage. This enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera. Contact your system administrator for assistance and refer to the Cisco VT Advantage Quick Start Guide and Cisco VT Advantage User Guide: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Tip • If you make a mistake while entering a phone number, press << to erase one or more

digits. Press Cancel to exit the dialing attempt.

• If you cannot hear a dial tone or complete a phone call, one or more of the following

factors might apply. If necessary, ask your system administration for more information.

–

You need to log into the Extension Mobility service from the button on your phone.

–

You need to enter a client matter code or forced authorization code after dialing a number.

–

Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.

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Answering a Call

To answer a call, go-off hook by picking up the handset. Or see the following table for more options.

If you want to... Then...

Answer with a headset Press , if unlit.

Or, if is already lit, press Answer or (the flashing line button).

Answer with the speakerphone Press , Answer, or .

Switch from a connected call to answer a ringing call

Answer a call using call waiting Ask your system administrator to set up the Call Waiting feature

Automatically connect an incoming call after a ring or two

Retrieve a held call on another phone (such as a phone in a conference room)

Use your phone to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone

Answer a priority call Hang up the current call and press Answer. See the “Prioritizing

Send an incoming call directly to your voice messaging system

Press Answer, or if the call is ringing on a different line, press (the flashing line button). Either action answers the new call and automatically places the first call on hold. See the “Using Hold and Resume” section on page 28 for more information.

for your phone.

When this feature is enabled, you will hear a call waiting tone and see caller ID information if a new call comes in while you are on another call. To answer the call, press Answer. To return to the original call, you must put this call on hold. See the “Using Hold and Resume” section on page 28

Ask your system administrator to set up the AutoAnswer feature. For more information, see the “Using AutoAnswer with a Headset or the Speakerphone” section on page 43.

Use Call Park. See the “Storing and Retrieving Parked Calls” section on page 35.

Use Call Pickup. See the “Picking Up a Redirected Call on Your Phone” section on page 35.

Critical Calls” section on page 41.

Press iDivert. The incoming call automatically transfers to your voice message greeting.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 27

Ending a Call

To end a call, hang up. See the following table for details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . If you want to keep headset mode activated (keep

the button lit after hanging up), press EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve another call on the same line

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

Only one call can be active at any given time; all other calls will be placed on hold.

If you want to... Then...

Put a call on hold Make sure the call you want to put on hold is highlighted and press Hold.

Remove a call from hold on the current line

Remove a call from hold on a different line

Make sure that the appropriate call is highlighted and press Resume.

Press (a blinking line button). If there is a single call holding on this line, the call will resume automatically. If there are multiple calls holding, make sure that the appropriate call is highlighted and press Resume. Note that a held call is indicated by the call-on-hold icon: .

Tip Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid

putting a conference call on hold.

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Using Mute

Mute disables the audio input for your phone. With Mute enabled, you can hear other parties on a call but they cannot hear you.

If you want to... Then...

Toggle Mute on Press .

Toggle Mute off Press .

Transferring a Connected Call

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

Transfer two current calls to each other (direct transfer)

Send a call to your voice messaging system

Press Transfer and enter the target number. When you hear the call ringing, hang up. (If your system administrator did not enable on-hook transfer on your phone, you must press Trans f er again to complete the transfer.)

To cancel the transfer, press EndCall.

Press Transfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the transferred call, hang up. (If your system administrator did not enable on-hook transfer on your phone, you must press Transf e r again to complete the transfer.)

If the recipient refuses the call, press Resume to return to the original call.

To cancel the transfer, press EndCall.

Scroll to highlight any call on the line and press Select. Repeat this process for the second call. With one of the selected calls highlighted, press DirTrfr. (You might need to press more to see DirTrfr.) The two calls connect to each other and drop you from the call.

If you want to stay on the line with the callers, use Join to create a conference instead. For details, see the “Making Conference Calls” section on page 31.

Press iDivert. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 29

Tip • When on-hook transfer is enabled, you can either hang up or press Tr ans f e r, then hang

up.

• If on-hook transfer is not enabled on your phone, be aware that hanging up instead of

pressing Transf e r cancels the transfer action and places the party to be transferred on hold.

• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from

hold before transferring it.

Forwarding Your Calls to Another Number

You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number.

Note Enter the Call Forward All target number exactly as you would dial it from your desk phone.

For example, enter an access code or the area code, if necessary.

If you want to... Then...

Set up call forwarding on your primary line

Cancel call forwarding on your primary line

Verify that call forwarding is enabled on your primary line

Set up or cancel call forwarding for any line

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Press CFwdALL and enter a target phone number.

Press CFwdALL.

Look for this icon above the primary phone number: . Also, check that the status text near the bottom of the screen displays the call forwarding target number.

Log in to your User Options web pages, choose your device, then choose Forward all calls... from the main menu. You can set up or cancel call forwarding for each line on your phone. See the “Logging In to the User Options Web Pages” section on page 50 for login instructions.

When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options pages.

Tip • You can forward your calls to a traditional analog phone or to another IP phone,

although your system administrator might restrict the call forwarding feature to numbers within your company.

• You must configure this feature per line; if a call reaches you on a line where call

forwarding is not enabled, the call will ring as usual.

Making Conference Calls

Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.

Types of Supported Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them to the conference. Using your Cisco IP Phone, you can create standard conference calls in different ways, depending on your needs and your phone’s configuration:

• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard

conference calling is a default feature available on most phones.

• Join—Use this softkey to establish a standard conference among several calls already on one line.

• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call

into a standard conference call. This is an optional feature available only for shared lines, and your system administrator must configure it for you. See the “Using a Shared Line” section on page 37 for details.

See the “Starting and Joining a Standard Conference” section on page 32 for additional instructions.

Meet-Me Conference Calls

Meet-Me conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them.

To start a Meet-Me conference, use the MeetMe softkey on your phone, then dial the Meet-Me phone number provided to you by your system administrator. To participate in a Meet-Me conference, dial the Meet-Me phone number at a specified time. Conference participants hear a busy tone if they call into the conference before the conference initiator has dialed in. Once the conference initiator has dialed in, the Meet-Me conference is established and can continue even if the conference initiator

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 31

disconnects. Note that Meet-Me conferencing is a special feature that your system administrator must configure for you. See the “Starting or Joining a Meet-Me Conference Call” section on page 33 for additional instructions.

Starting and Joining a Standard Conference

A standard conference allows at least three people to participate in a single call. See the following table for details.

If you want to... Then...

Start a standard conference call by calling participants

Invite current callers to join a standard conference

Participate in a standard conference

Barge (add yourself to) a call on a shared line and turn the call into a standard conference call

View a list of conference participants

Get an updated list of conference participants

See who started the conference

Drop the last party added to the conference

During a connected call, press Confrn to add another party to the call. (You may need to press the more softkey to see Confrn.) Enter the conference participant’s phone number. After the call connects and you have spoken to the conference participant, press Confrn again to add this party to your call. Repeat to add additional participants.

With two or more calls on a single line, scroll to highlight any call on the line and press Select. Repeat this process for each call you want to add to the conference. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note that the active call is selected and added to the conference automatically.

Answer the phone when it rings. You do not need to do anything special to participate in a standard conference call.

Highlight a remote-in-use call on a shared line and press cBarge. (You may need to press the more softkey to display cBarge.) Other parties on the call will hear a barge tone. See the “Using a Shared Line” section on page 37 for details.

Highlight an active conference, and press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top.

While viewing the conference list, press Update.

While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.

Highlight the participant’s name at the top of the conference list and press Remove. (The last participant is always listed at the top of the list.) Or, when not viewing the conference list, press RmLstC. You can remove participants only if you initiated the conference call.

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If you want to... Then...

Remove any conference participant

End your participation in a standard conference

Tip • Calls must be on the same line before you can add them to a standard conference call. If

calls are on different lines, transfer them to a single line before using Confrn or Join.

• If you get an error stating, “No Participant Info” when attempting to use Join, be sure

that you have selected at least one call in addition to the active call, which is selected automatically.

• Depending on how your phone is configured, if you leave a conference after creating it,

the conference might end. See the last row of the above table for more information.

Highlight the participant’s name and press Remove. You can remove participants only if you initiated the conference call.

Hang up or press EndCall. If you did not initiate the conference call, hanging up will not disrupt the connection for the remaining parties.

If you initiated the conference call, hanging up might end the conference (depending on how your system administrator configured your phone). To avoid this, you can transfer the conference to another caller before hanging up. That caller then acts as the “virtual controller” for the conference. A virtual controller cannot add or remove parties; however, the conference continues with the established participants.

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them. See the following table for details.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 33

If you want to... Then...

Establish a Meet-Me conference

Participate in a Meet-Me conference

End a Meet-Me conference Hang up or press EndCall.

Press New Call or lift the receiver to go off-hook. Then press MeetMe and dial the Meet-Me conference number. (See your administrator for a list of valid numbers.)

Remember to inform participants about the conference number, so that they can dial in. However, participants will hear a busy tone if they call the conference number before you have dialed in.

Dial the Meet-Me conference number (provided by the conference initiator). You will be connected to the conference only after the conference initiator has dialed in.

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Advanced Call Handling

Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You will not have access to these features unless your system administrator enables them for you.

Storing and Retrieving Parked Calls

You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a conference room). Call Park is a feature that your system administrator must enable for you.

If you want to... Then...

Store an active call using Call Park

Retrieve a parked call Enter the call park number from any Cisco IP Phone in your network to

During a call, press Park. (You may need to press the more softkey to see Park.) This prompts your phone to store the call. Note the call park number displayed on your phone screen and hang up.

connect to the call.

You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit.

Picking Up a Redirected Call on Your Phone

Your system administrator might enable Call Pickup for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group (GPickUp), or who are in a group associated with your group (OPickUp).

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 35

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your group

Answer a call that is ringing on another extension in your group or in an associated group

Press PickUp to connect to the call. (You might have to go off-hook to press PickUp.)

If your system administrator did not enable auto-pickup, the call will ring on your phone when you press PickUp. In this case, press Answer to connect to the call.

Press GPickUp. (You might have to go off-hook to press GPickUp.) Enter the group pickup code provided by your system administrator to connect to the call.

If your system administrator did not enable auto-pickup, the call will ring on your phone when you press GPickUp and enter the group pickup code. In this case, press Answer to connect to the call.

Press OPickUp to connect to the call. (You might have to go off-hook to press OPickUp.)

If your system administrator did not enable auto-pickup, the call will ring on your phone when you press OPickUp. In this case, press Answer to connect to the call.

Tip • When you press PickUp and GPickUp, you connect to the call that has been ringing for

the longest time.

• With OPickUp, your system administrator can associate multiple call pickup groups with

your group and assign a priority to the groups. When you press OPickUp, you connect to the ringing call in the pickup group with the highest priority.

• If you want to pick up the call on an extension other than your primary line, first press

(an available line button) and then press a Call PickUp softkey.

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Using a Shared Line

Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses:

• One person uses multiple phones—For example, your shared line is assigned to both your desk

phone and a lab phone. An incoming call to the shared line rings on both phones and you can use either phone to answer the call.

• Multiple people share a line—For example, you are one of many people who can handle incoming

calls on the shared line, or you are a manager who shares an extension number with your assistant.

Understanding Shared Lines

Remote-in-Use

If you have a shared line, you might see the remote-in-use icon on your phone screen: . This icon indicates that a co-worker is currently using the shared line. You can place and receive calls as usual on a shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Unless a co-worker who shares your line has the Privacy feature enabled, you can see information on your phone screen about calls that your co-worker places and receives on the shared line. This information might include caller ID and call duration. Conversely, when you are using a shared line, information about your call is displayed on the co-worker’s phone screen.

When call information is visible in this way, you and co-workers can add yourselves to calls on the shared line using either the Barge or cBarge feature. Adding yourself to a call on a shared line is called barging. For more information about barging, see the “Adding Yourself to a Shared-Line Call” section on page 38.

Privacy

If you do not want co-workers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others from Viewing or Joining a Shared-Line Call” section on page 39.

Maximum Supported Calls on a Shared Line

The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can. For example, your phone supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available to your co-worker.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 37

Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to an established call on a shared line using Barge or cBarge. Typically, only one of these features will be available to you.

If you want to... Then...

See if a co-worker has an active call on the shared line

View current calls on the shared line

Add yourself to a call on a shared line using the Barge softkey

Add yourself to a call on a shared line using the cBarge softkey

Look at the shared line number. When the line is in use from another phone, the line button displays red and the remote-in-use icon appears:

If your co-worker has Privacy enabled, the Barge and cBarge softkeys are not available and you cannot barge the call. In this case, you cannot view information for the private call on your phone screen; however, you can still use the shared line to place and receive new calls.

Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen.

Highlight a remote-in-use call on your phone screen and press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence.

When you hang up, the remaining parties hear a disconnect tone and the original call continues.

Highlight a remote-in-use call on your phone screen and press cBarge. (You may need to press the more softkey to display cBarge.) Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.

Note that, unlike Barge, cBarge converts the call into a standard conference call, allowing you to add new conference participants to the call. (To learn more about conference features that you can use with cBarge, see the “Making Conference Calls” section on page 31.)

When you hang up, the call remains a conference call (provided at least three participants remain on the line).

Tip • Barge and cBarge softkeys are not available for private calls.

• You cannot barge an encrypted call if the phone you are using is not configured for

encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. See the “Making and Receiving Secure Calls” section on page 40.

38 OL-7762-01

• You will be disconnected from a call that you have joined using Barge if the call is put on

hold, transferred, or turned into a conference call.

Preventing Others from Viewing or Joining a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging your calls (adding themselves to calls on the shared lines using the Barge or cBarge feature).

If you want to... Then...

Prevent others from viewing or barging any calls on a shared line

Allow others to view or barge any calls on a shared line

Enable Privacy by pressing the button labeled Private . When Privacy is on, this icon appears next to the Privacy button and the button illuminates amber .

Disable Privacy by pressing the button labeled Private . When Privacy is off, this icon appears next to the Privacy button and the button appears unlit .

Tip • If the phone that shares your line has Privacy enabled, you can make and receive calls

using the shared line as usual. However, you cannot add yourself to existing calls on the shared line, and the barge softkeys will not be available to you.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have

multiple shared lines on your phone and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system administrator about a suspicious or harassing call

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 39

Press MCID. You will hear a special tone and see the message, “MCID successful” on your phone. The call remains active until you end the call.

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone is capable of supporting these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call Look for a security icon in the top right corner of the call

activity area, next to the call duration timer:

Authenticated call

Encrypted call

Neither security icon appears if the call is non-secure.

Determine if secure calls can be made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your system administrator.

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Contact your system administrator.

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

Tip • When you make or receive an MLPP-enabled call, you will hear special ring tones and call

waiting tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the

error.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 41

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Using a Handset, Headset, and Speakerphone

The following table describes how to use these devices.

If you want to... Then...

Use the handset Lift it to go off-hook; replace it to go on-hook.

Use a headset Press to toggle headset mode on and off. (AutoAnswer users

should see the “Using AutoAnswer with a Headset or the Speakerphone” section on page 43 for exceptions.)

You can use the headset in conjunction with all of the controls on your phone, including and .

See the “Obtaining a Headset” section on page 42 for headset purchasing information.

Use the speakerphone Press to toggle speakerphone mode on or off.

Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit.

Switch to the headset or speakerphone (from the handset) during a call

Switch to the handset (from the speakerphone or headset) during a call

Press or , then hang up the handset.

Lift the handset (without pushing any buttons).

Tip • See the “Connecting Your Phone” section on page 10 to locate the headset port.

• See the “Basic Call Handling” section on page 23 for detailed instructions about how to

use the handset, headset, and speakerphone to place, answer, end, and otherwise handle calls.

Obtaining a Headset

Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 11 and go to the following URL: http://vxicorp.com/cisco.

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Using AutoAnswer with a Headset or the Speakerphone

You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speakerphone or headset. See the table below for details.

If you... Then...

Use AutoAnswer with a headset

Use AutoAnswer with the speakerphone

Keep headset mode active (in other words, keep illuminated) even when you are not on a call. To keep headset mode active, press EndCall to hang up (rather than pressing to end the call), then press New Call or Dial when placing new calls.

If your phone is set up to use AutoAnswer in headset mode, calls will be answered automatically only if is lit. Otherwise, calls will ring normally and you will need to manually answer them.

Keep the handset in the cradle and headset mode inactive (in other words, keep unlit).

If your phone is set up to use AutoAnswer in speakerphone mode, calls will be answered automatically using the speakerphone only if the above criteria are met. Otherwise, calls will ring normally and you will need to manually answer them.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 43

Customizing Phone Settings

You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when reviewing this information:

• Most settings are accessible on your phone, but a few are accessed online from your User Options

web pages. See the “Logging In to the User Options Web Pages” section on page 50 for more information.

• If is not responsive, your system administrator might have disabled this button on your

phone. Ask your system administrator for more information.

Adjusting the Volume

The table below describes how to adjust and save volume levels on your phone.

If you want to... Then...

Adjust the volume level for a call

Adjust the volume level for the ringer

Press during a call or after invoking a dial tone.

You can press Save to save this volume setting for future calls.

Note that volume settings for the handset, speakerphone, and headset must be adjusted separately.

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

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Customizing Rings and Message Indicators

You can customize the way your phone indicates an incoming call or a new voice mail message for each of your lines. Customized ring sounds and other indicators can help you quickly differentiate between multiple lines. For example, you can choose a chirping sound to indicate an incoming call on Line 1 and a drumbeat to indicate an incoming call on Line 2.

If you want to... Then...

Change the ring sound Choose > User Preferences > Rings. Choose a phone line or the

default ring setting. Next, choose a ring type to play a sample of it. When you find a ring sound that you want, press Select and Save. Press Cancel to revert to the previously saved setting. Press Default to apply the default ring setting to a selected phone line.

Change the ring pattern (flash-only, ring once, beep-only, etc.)

Change the way that the voice message light on your handset works

Log in to your User Options web pages, select your device, then choose Change the Ring Settings for your phone from the main menu.

Note

Log in to your User Options web pages, select your device, then choose Change the Message Waiting Lamp policy... from the main menu. Typically, the default system policy tells your phone to “always light” when you receive a new voice message.

If you do not see this option, then it has not been enabled on your system.

Customizing the Phone Screen

You can adjust some settings on your phone screen to fit your needs.

If you want to... Then...

Change the phone screen contrast

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 45

Choose > User Preferences > Contrast.

Press Up, Down or , then press Save. Or press Cancel to revert to the previously saved setting.

Note

If you accidentally save a very light or very dark contrast and cannot see the phone screen display:

Press and then press 1, 3 on the keypad.

Next, press to change the contrast until you can see the phone screen display, and then press Save.

If you want to... Then...

Change the background image

Change the language Log in to your User Options web pages, select your device, then choose

Choose > User Preferences > Background Images. Use the Navigation button to view available images. Press Select to choose an image. Press Preview if you want to see how the background will look and

Exit to return to the selection menu. Press Save to accept the image or press Cancel to revert to the previously saved setting.

Note

Change the Locale... from the main menu. See the “Logging In to the User Options Web Pages” section on page 50 for more information.

If you do not see a selection of images, then this option has not been enabled on your system.

Setting Up Speed Dial Features

Speed dial features allow you to press a button or enter an index code to place a call.

You can set up speed dialing for your phone in two ways:

• Speed dialing with a button—You can assign a speed dial number to any available programmable

button on your phone that has not already been configured as a line, feature, or service button.

• Speed dialing with an index code—Using the Abbreviated Dialing feature, you can enter an

assigned index number (1 to 99) rather than dialing the entire phone number.

Set up both types of speed dial features from your User Options web pages, as described in the table below. (See the “Logging In to the User Options Web Pages” section on page 50 for more information about your User Options pages.)

If you want to... Then...

Add speed dial numbers to phone buttons

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In the Speed Dial Settings on Phone section, enter a phone number and label for each available speed dial button. Enter the number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary.

The label you enter appears next to the speed dial button on your screen.

If you want to... Then...

Add speed dial numbers to use with Abbreviated Dialing

Remove a speed dial number

Tip • For details on making calls using either speed dial feature, see the “Placing a Call” section

on page 23.

• Your system administrator can assign speed dial buttons to your phone and restrict the

number of speed dial buttons that you can configure.

In the Speed Dial Settings not associated with a phone button section, enter a phone number and label for each available speed dial button. Enter the number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary.

Delete the phone number and label from either of the speed dial web pages.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 47

Using Voice Messaging, Call Logs, and Directories

This section describes how you can use feature buttons to access voice messages, call logs, and directories.

Accessing Voice Messages

Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. For a general overview of voice message service features, refer to the following table.

If you want to... Then...

Set up and personalize your voice message service

See if you have a new voice message

Listen to your voice messages or access the voice messages menu

Send a call to your voice message system

Press and follow the voice instructions. If a menu appears on your screen, choose an appropriate menu item.

Look at your phone for the following indicators:

• A steady red light on your handset. (This indicator can vary. See the

“Customizing Rings and Message Indicators” section on page 45.)

• A flashing envelope icon and text message on your screen.

Press . Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your screen.

Press iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message.

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Using Call Logs and Directories

Your phone maintains logs of your missed, placed, and received calls. You can use the Directories button to access these records. You can also access a corporate directory (if available).

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each log can

store up to 100 records.

Dial from a call log Choose a listing and go off-hook. If you need to edit the number displayed in

the record (to add or to remove a prefix, for example), press EditDial followed by << or >> to erase digits or move the cursor.

If you want to dial from a call log while on an active call, scroll to a call record and press Dial. Then choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.

• Transfer—Transfers the first party to the second and drops you from the

call. (Press Transfer again after dialing to complete the action.)

• Conference—Creates a conference call with all parties, including you.

(Press Confrn again after dialing to complete the action.)

• EndCall—Disconnects the first call and dials the second.

Erase your call logs Press , then press Clear. Doing so erases your Missed, Placed, and

Received call logs.

Dial from a corporate directory

Choose > Corporate Directory (exact name can vary). Search for a listing by entering letters with your keypad. (You can search using a partial name.) To dial from a listing, select it or scroll to it and go off-hook.

If you want to dial from a directory while on an active call, scroll to a listing and press Dial. Then choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.

• Transfer—Transfers the first party to the second and drops you from the

call. (Press Transfer again after dialing to complete the action.)

• Conference—Creates a conference call with all parties, including you.

(Press Confrn again after dialing to complete the action.)

• EndCall—Disconnects the first call and dials the second.

Note If the network shuts down or is reset, you might lose information in your call logs.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 49

Accessing Your User Options Web Pages

Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

You can establish phone services, and control settings and features from your computer using the Cisco CallManager User Options web pages. Once you configure features and services on the web pages, you can access them on your phone.

For example, you can set up speed dial buttons from your web pages, then access them on your phone.

This section describes how to access your User Options web pages and how to subscribe to phone services. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Logging In to the User Options Web Pages

Procedure

Step 1 Obtain a User Options URL, user ID, and default password from your system administrator. Step 2 Open a web browser on your computer and enter the URL (provided by your system

administrator) and log on.

Step 3 From the general menu, select your device type (phone model) in the “Select a device”

drop-down list.

After you make your selection, a context-sensitive menu appears with options appropriate for your device type.

Step 4 Choose a feature option to display the configuration page, and then make appropriate

selections or changes.

Step 5 Click Update to apply and save your changes. Step 6 Click Return to the Menu to go back to the context-sensitive menu, or click Log Off to exit

the User pages.

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Subscribing to Phone Services

Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options Web Pages” section on page 50 for help logging in.)

Phone services can include:

• Web-based information, such as stock quotes, movie listings, and weather reports

• Network data, such as corporate calendars and searchable directories

• Phone features, such as My Fast Dials and a Personal Address Book

Refer to the following table for more information.

If you want to... Then do this after you log in and select your device type...

Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select

a service from the “Available Services” drop-down list and click Continue. Enter more information upon request (such as a zip code or PIN), then click Subscribe.

Change or end subscriptions

Add a service to a programmable button

Access a service on your phone

Learn how to use phone services

From the main menu, choose Configure your Cisco IP Phone Services. Click a service in the “Your Subscribed Services” panel. Click Update after making changes, or click Unsubscribe.

After subscribing to a service, choose Add/Update your Service URL Buttons from the main menu. For each available button, select a service from the drop-down list and enter a text description. Click Update after making changes. Your system administrator determines how many programmable buttons are available for services and might assign service buttons to your phone.

Press on your phone. Or, if you have added a service to a programmable button , press the button.

See Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 51

Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...

Need to handle more calls on your phone line

Need more than one phone line

Need more speed dial buttons

Work with (or work as) an administrative assistant

Want to use one extension for several phones

Ask your system administrator to configure your line to support more calls.

Ask your system administrator to configure one or more additional directory numbers for you.

First make sure that you are using all of your currently available speed dial buttons.

If you need additional speed dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Another option is to attach the Cisco IP Phone 7914 Expansion Module to your phone.

Consider using:

• The Cisco IP Manager Assistant

service

• a shared line

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

Talk to your system administrator or phone support team.

See the:

• “Setting Up Speed Dial

Features” section on page 46

• “Subscribing to Phone Services”

section on page 51

• Cisco IP Phone 7914 Expansion

Module Phone Guide

See the:

• “Using a Shared Line” section

on page 37

• Cisco IP Manager Assistant

User Guide

See the “Using a Shared Line” section on page 37.

52 OL-7762-01

If you... Then... For more information...

Share phones or office space with co-workers

Answer calls frequently or handle calls on someone’s behalf

Need to make video calls

Want to temporarily apply your phone number and settings to a shared Cisco IP Phone

Consider using:

• Call Park to store and retrieve calls

without using the transfer feature

• Call Pickup to answer calls ringing

on another phone

• a shared line to view or join

co-workers’ calls

• Cisco Extension Mobility to apply

your phone number and user profile to a shared Cisco IP Phone

Ask your system administrator to set up the AutoAnswer feature for your phone.

Consider using Cisco VT Advantage, which enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera.

Ask your system administrator about the Cisco Extension Mobility Service.

Ask your system administrator about these features and see the:

• “Advanced Call Handling”

section on page 35

• “Using a Shared Line” section

on page 37

• “Using the Extension Mobility

Service” section in the document Customizing Your

Cisco IP Phone on the Web

See the “Using AutoAnswer with a Headset or the Speakerphone” section on page 43.

Contact your system administrator for additional assistance and see the

Cisco VT Advantage Quick Start Guide and User Guide.

See the “Using the Extension Mobility Service” section in the document Customizing Your Cisco IP Phone on the Web.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 53

Troubleshooting Your Phone

This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone.

If you are asked to... Then...

Access network configuration data

Access status data Choose > Status and select the status item that you want to view.

Access phone model information

Note If is not responsive, your system administrator might have disabled this button on

your phone. Ask your system administrator for more information.

Choose > Network Configuration and select the network configuration item that you want to view.

Choose > Model Information.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the QRT softkey to submit information about problem phone calls to your system administrator. (You might need to press the more softkey to display QRT.)

Depending on how your system administrator configured the Quality Reporting Tool for your phone, you can use the QRT softkey to:

• Immediately report an audio problem on a current call

• Select a general problem from a list of problem categories and reason codes

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Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read t he Cisco Information Packet, follow these steps: a. Click the Information Packet Number field, and make sure that the part number

78-5235-02F0 is highlighted.

b. Select the language in which you would like to read the document. c. Click Go. d. The Cisco Limited Warranty and Software License page from the Information Packet appears. e. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can

download the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps: a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document. c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

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Index

answering calls, options for 27 audio problems 54 authenticated calls 40 AutoAnswer 43 AutoDial 23

barge

and privacy and shared lines 37 using 38

buttons, identifying 22

call activity area, viewing 16 call forwarding 30 call logs

dialing from erasing 49

viewing and dialing from 49 call park 35 call pickup, using 35 call waiting 27 CallBack 25

call-handling, advanced 35 call-handling, basic 23 calls

answering compared to lines 18 conference features for 31 ending 28 forwarding 30 handling multiple 20 holding and resuming 28 icons for 18 maximum per line 18, 37 multiple parties on 31 muting 29 parking 35 placing 23 prioritizing 41 redirecting while ringing 27, 35 reporting problems with 54 secure 40 selecting 19 storing and retrieving 35 transferring 29 viewing 16, 20

cBarge, See barge Cisco IP Phone

adjusting height of

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 57

connecting description of 13 documentation for 2 feature configuration for 17, 52 illustration of 14 online help for 22 registering 11 securing handset rest 11 web-based services for 50

conference calls

Meet-Me standard 31, 32

corporate directory

dialing from web page with using on phone 24

31, 33

dialing, options for 23 directories button, description of 15 directory

dialing from web page with using on phone 24, 49

documentation, accessing 2

encrypted calls 40 ending a call, options for 28 extension numbers, viewing 16

Fast Dial service

dialing with subscribing to 51

feature buttons

directories help 15 messages 15 services 15

settings 15 feature menus, using 21 features, availability of 17, 52 footstand

adjusting

button, identifying 15 forwarding calls, options for 30

group call pickup, using 35

handset

light strip

securing in cradle 11

using 42

volume 44 hanging up, options for 28 headset

answering calls with

button, identifying 16

hanging up with 28

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mode placing calls with 25

volume 44 headset performance, general 11 help button, description of 15 help, using 22 hold

and switching calls

and transferring 29

using 28

icons

for call states

on buttons 22 installing, Cisco IP Phone 10

Malicious Call Identification (MCID), using 39 Meet-Me conferences 31, 33 menus, using 21 messages

indicator for

listening to 48 messages button, description of 15 missed calls, records of 49 MLPP, using 41 multiple calls, handling 20 mute button, description of 15 mute, using 29

45, 48

navigation button, description of 16 network configuration data, locating 54

keypad

description of entering text with 22

line buttons, identifying 15 lines

description of viewing 16

off-hook

description of

dialing 23 on-hook

description of

dialing 23 online help, using 22

Personal Address Book (PAB)

dialing from

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 59

subscribing to

phone lines

buttons for description of 18 viewing 16

phone screen

adjusting contrast of changing language of 45 choosing items 21 cleaning 2

features of 16 placed calls, records of 49 placing calls, options for 23 prioritizing calls 41 privacy

and shared lines

using 39 programmable buttons

description of

labels for 16

QRT, using 54

received calls, records of 49 redial 23 remote-in-use icon for shared lines 37 resume, using 28 ringer

customizing

indicator for 16 volume 44

safety, warnings 3 secure calls 40 selecting calls 19 services button, description of 15 services, subscribing to 51 settings button, description of 15 settings, customizing 44 shared lines

and remote-in-use icon description of 37 maximum calls on 37 with barge 38 with privacy 39

softkey buttons

description of labels for 16

speakerphone

answering calls with button, identifying 15 hanging up with 28 mode 42 placing calls with 23 volume 44

speed dial

buttons, identifying configuring 46 labels 16 using 24

60 OL-7762-01

status data, locating status line, viewing 16 suspicious calls, tracing 39 switching calls 20

TAPS, using 11 text, entering on phone 22 Tool for Auto-Registered Phones Support 11 transferring, options for 29 troubleshooting 54

User Options web pages

accessing and phone services 51

voice message indicator 48 voice message service 48 volume button, description of 15 volume, adjusting 44

warnings, safety 3 WebDialer 24

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 61

62 OL-7762-01

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

European Headquarters

Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883

Asia Pacific Headquarters

Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco.com Tel: +65 6317 7777 Fax: +65 6317 7799

Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the

Cisco Web site at www.cisco.com/go/offices

Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Cana da • Chile • China PRC • Colombia • Costa Rica • C roatia • Cyprus • Czech Republic • Denmark • Dubai, UAE Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaSt ack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.

OL-7762-01

cisco 7961G, 7961G-GE, 7941G, 7941G-GE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Quick Reference

Contents

Getting Started

How to Use this Guide

Cleaning the Phone Screen

Where to Find Additional Information

More Information about Customizing Your Phone on the Web

Safety and Performance Information

Connecting Your Phone

An Overview of Your Phone

Buttons and Hardware

Phone Screen Features

Understanding Feature Functionality and Availability

Call-Handling and Navigation Tips

Understanding Lines vs. Calls

Understanding Call and Line Icons

Going On-Hook and Off-Hook

Selecting Calls

Viewing Calls and Switching Between Calls

Choosing Phone Screen Items

Using Feature Menus

Entering and Editing Text

Getting Help on Your Phone

Understanding Button Icons

Basic Call Handling

Placing a Call

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Transferring a Connected Call

Forwarding Your Calls to Another Number

Making Conference Calls

Types of Supported Conference Calls

Starting and Joining a Standard Conference

Starting or Joining a Meet-Me Conference Call

Advanced Call Handling

Storing and Retrieving Parked Calls

Picking Up a Redirected Call on Your Phone

Using a Shared Line

Understanding Shared Lines

Adding Yourself to a Shared-Line Call

Preventing Others from Viewing or Joining a Shared-Line Call

Tracing Suspicious Calls

Making and Receiving Secure Calls

Prioritizing Critical Calls

Using a Handset, Headset, and Speakerphone

Obtaining a Headset

Using AutoAnswer with a Headset or the Speakerphone

Customizing Phone Settings

Adjusting the Volume

Customizing Rings and Message Indicators

Customizing the Phone Screen

Setting Up Speed Dial Features

Using Voice Messaging, Call Logs, and Directories

Accessing Voice Messages

Using Call Logs and Directories

Accessing Your User Options Web Pages

Logging In to the User Options Web Pages

Subscribing to Phone Services

Understanding Additional Configuration Options

Troubleshooting Your Phone

Using the Quality Reporting Tool

Cisco One-Year Limited Hardware Warranty Terms

Index