Press . Choose a
call log. To dial, scroll to a
listing and go off-hook.
Press EditDial. Use << or >>
to erase or skip digits.
Choose >
Corporate Directory. Enter
letters and press Search. Go
off-hook to dial.
Press New Call or Answer.
The first call is placed on
hold automatically.
Make sure the call is
highlighted and press the
Hold or Resume softkey.
Press Tra ns fer and enter a
target number, then press
Tran sf er again.
Scroll to each call and press
Select. Then press more >
DirTrfr. Or, to stay on the
line with callers, press Join.
Press more > Confrn. Dial a
number. Press Confrn
again. Repeat for each
party.
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AbbrDialDial using a speed dial index
number
AnswerAnswer a call
BackReturn to the previous Help topic
BargeAdd yourself to a call on a shared
line
Quick Reference
Cisco IP Phone
7961G/7961G-GE and
7941G/7941G-GE
Softkey Definitions
Icon Reference
Button Reference
Common Phone Tasks
CallBackReceive notification when a busy
extension becomes available
CancelCancel an action or exit a screen
without applying changes
cBargeAdd yourself to a call on a shared
line and establish a conference
call
CFwdALL Set up/cancel call forwarding
ClearDelete records or settings
CloseClose the current window
ConfListView conference participants
ConfrnCreate a conference call
DeleteRemove characters to the right of
the cursor when using EditDial
DialDial an entered phone number
DirTrfrTransfer two calls to each other
EditDialEdit a number in a call log
EndCallDisconnect the current call
EraseReset settings to their defaults
ExitReturn to the previous screen
GPickUpAnswer a call ringing in another
group
iDivertSend a call to your voice
messaging system
JoinJoin several calls on a single line
to create a conference call
MeetMeHost a Meet-Me conference call
moreDisplay additional softkeys
NewCallMake a new call
OPickUpAnswer a call ringing in another
group that is associated with
your group
ParkStore a call using Call Park
PickUpAnswer a call in your group
QRTSubmit call problems to the
system administrator
RedialRedial the most recently dialed
number
RemoveRemove a conference participant
ResumeResume a call on hold
RmLstCDrop the last party added to
conference call
SaveSave the chosen settings
SearchSearch for a directory listing
SelectSelect an item on the screen
Tran sf erTransfer a call
UpdateRefresh content and get the latest
information
VidModeChoose a video display mode for
a video conference
<<Delete entered characters
>>Move through entered characters
Icon Reference
Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Ringing phone
Shared line (remote-in-use)
Secure Calls
Authenticated call
Encrypted call
Selected Device
Handset in use
Headset in use
Speakerphone in use
Critical Calls
Priority call
Medium priority call
High priority call
Other Features
Speed Dial button configured
Messages waiting
Video enabled
Call selected
Feature enabled
Button Reference
Messages
Services
Help
Directories
Settings
Volu me
Speaker
Mute
Headset
Highest priority call
Contents
Getting Started 1
How to Use this Guide 1
Cleaning the Phone Screen 2
Where to Find Additional Information 2
More Information about Customizing Your Phone on the Web 2
Safety and Performance Information 3
Connecting Your Phone 10
An Overview of Your Phone 13
Buttons and Hardware 13
Phone Screen Features 16
Understanding Feature Functionality and Availability 17
Call-Handling and Navigation Tips 18
Understanding Lines vs. Calls 18
Understanding Call and Line Icons 18
Going On-Hook and Off-Hook 19
Selecting Calls 19
Viewing Calls and Switching Between Calls 20
Choosing Phone Screen Items 21
Using Feature Menus 21
Entering and Editing Text 22
Getting Help on Your Phone 22
Understanding Button Icons 22
Basic Call Handling 23
Placing a Call 23
Answering a Call 27
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GEiii
Ending a Call 28
Using Hold and Resume 28
Using Mute 29
Transferring a Connected Call 29
Forwarding Your Calls to Another Number 30
Making Conference Calls 31
Types of Supported Conference Calls 31
Starting and Joining a Standard Conference 32
Starting or Joining a Meet-Me Conference Call 33
Advanced Call Handling 35
Storing and Retrieving Parked Calls 35
Picking Up a Redirected Call on Your Phone 35
Using a Shared Line 37
Understanding Shared Lines 37
Adding Yourself to a Shared-Line Call 38
Preventing Others from Viewing or Joining a Shared-Line Call 39
Tracing Suspicious Calls 39
Making and Receiving Secure Calls 40
Prioritizing Critical Calls 41
Using a Handset, Headset, and Speakerphone 42
Obtaining a Headset 42
Using AutoAnswer with a Headset or the Speakerphone 43
Customizing Phone Settings 44
Adjusting the Volume 44
Customizing Rings and Message Indicators 45
Customizing the Phone Screen 45
Setting Up Speed Dial Features 46
Using Voice Messaging, Call Logs, and Directories 48
Accessing Voice Messages 48
Using Call Logs and Directories 49
ivOL-7762-01
Accessing Your User Options Web Pages 50
Logging In to the User Options Web Pages 50
Subscribing to Phone Services 51
Understanding Additional Configuration Options 52
Troubleshooting Your Phone 54
Using the Quality Reporting Tool 54
Cisco One-Year Limited Hardware Warranty Terms 55
Index 57
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GEv
viOL-7762-01
Getting Started
How to Use this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to...Then...
Explore your phone on your ownPress on the phone when you need assistance.
Clean your phoneSee the “Cleaning the Phone Screen” section on page 2.
Review safety informationSee the “Safety and Performance Information” section on
page 3.
Connect your phoneSee the “Connecting Your Phone” section on page 10.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on
page 13.
Learn about the displaySee the “Phone Screen Features” section on page 16.
Learn about handling calls and
navigating menus on your phone
Make callsSee the “Placing a Call” section on page 23.
Put calls on holdSee the “Using Hold and Resume” section on page 28.
Mute callsSee the “Using Mute” section on page 29.
Transfer callsSee the “Transferring a Connected Call” section on page 29.
Make conference callsSee the “Making Conference Calls” section on page 31.
Share a phone numberSee the “Using a Shared Line” section on page 37.
Use your phone as a speakerphone
or switch between audio devices
Change volume levels or the ringer
sound
Set up speed dialingSee the “Setting Up Speed Dial Features” section on page 46.
View your missed callsSee the “Using Voice Messaging, Call Logs, and Directories”
See the “Call-Handling and Navigation Tips” section on
page 18.
See the “Using a Handset, Headset, and Speakerphone” section
on page 42.
See the “Customizing Phone Settings” section on page 44.
section on page 48.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE1
Cleaning the Phone Screen
Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
Using anything other than a soft, dry cloth can contaminate phone components and cause failures.
Where to Find Additional Information
You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL:
More Information about Customizing Your Phone on the Web
Your Cisco IP Phone is a network device that can share information with other network devices in
your company, including your computer. You can use your Cisco CallManager User Options web
pages to establish and customize phone services and to control phone features and settings from your
computer. This guide provides a brief overview of these capabilities. For complete instructions, refer
to Customizing Your Cisco IP Phone on the Web at the following URL:
Read the following safety notices before installing or using your Cisco IP Phone:
Getting Started
Warning
Waarschuwing
Varoitus
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.
SAVE THESE INSTRUCTIONS
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
Statement 1071
SÄILYTÄ NÄMÄ OHJEET
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE3
Attention
Warnung
Avvertenza
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
4OL-7762-01
Getting Started
Advarsel
Aviso
¡Advertencia!
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE5
6OL-7762-01
Getting Started
Warning
Warning
Read the installation instructions before you connect the system to its power source.
Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
CautionInline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE7
Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco IP Phone:
Warning
Warning
Warning
Warning
CautionOnly use the Cisco specified power supply with this product.
This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240
VAC, 10A international) is used on the phase conductors (all current-carrying
conductors).
The device is designed to work with TN power systems.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
The power supply must be placed indoors.
Using External Devices with Your Cisco IP Phone
The following information applies when you use external devices with the Cisco IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
8OL-7762-01
Getting Started
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
CautionIn European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE9
Connecting Your Phone
Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to the graphic and table below to connect your phone.
8
1
AUX
10/100 SW 10/100 PC
+
DC48V
2
3
4
1
DC adaptor port (DC48V) for phones not
5
6
provided with inline power
2
AC-to-DC power supply
3
AC power cord
4
Network port (10/100 (/1000) SW) for
7
113656
5
Access port (10/100 (/1000) PC) for
connecting your phone to your computer
6
Handset port
7
Headset port
8
Footstand button
connecting to the network
10OL-7762-01
Connecting Your Phone
Adjusting the Footstand
To change the angle that your phone sits on your desktop, adjust the footstand while pressing the
footstand button.
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
123
120521
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because
of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE11
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends
that customers test the headsets that work best in their environment before deploying a large number
of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices with Your Cisco IP Phone” section on page 8
for more information.
The primary reason that a particular headset would be inappropriate for the Cisco IP Phone is the
potential for an audible hum. This hum can be heard by either the remote party or by both the remote
party and you, the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by
a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube.
See the “Using an External Power Supply” section on page 8 for more information.
Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com
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An Overview of Your Phone
An Overview of Your Phone
The Cisco IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE
(gigabit Ethernet version) are full-feature telephones that provide voice communication over the same
data network that your computer uses, allowing you to place and receive phone calls, put calls on hold,
speed dial numbers, transfer calls, make conference calls, and so on. The gigabit Ethernet
Cisco IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit
Ethernet VoIP telephony. The Cisco IP Phone 7961G and 7961G-GE provide six programmable
buttons for phone lines, features, speed-dial numbers and services, while the Cisco IP Phone 7941G
and 7941G-GE provide two programmable buttons (see the “Buttons and Hardware” section on
page 13 for more details).
In addition to basic call-handling features, your phone supports specialized or advanced telephony
features that can extend and customize your call-handling capabilities.
Your Cisco IP Phone also provides you with:
• Access to network data and services—You can access specialized web-based services from your
phone.
• Online control from your User Options web pages—You can customize your phone’s features
using a web browser on your computer.
• An online help system—You can obtain information about features, buttons, softkeys, and menu
items directly from your phone.
Buttons and Hardware
Some of the hardware features on your Cisco IP Phone include:
• Phone screen display
• Buttons for speakerphone mode and headset mode
• Four softkey buttons for access to telephony features
• Four feature buttons for access to messages, directories, services, and settings
• Programmable buttons for phone lines, features, speed-dial numbers, and services
• A help button for on-the-spot information
Refer to the following illustrations and table for details.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE13
Figure 1Cisco IP Phone 7961G and 7961G-GE
16
1
12
3
4
5
6
7
8
9
Figure 2Cisco IP Phone 7941G and 7941G-GE
2
16
13
1
101112131415
137503
4
5
6
7
8
9
101112131415
137504
14OL-7762-01
An Overview of Your Phone
Programmable
1
buttons
Phone screenShows phone features. See the “Phone Screen Features” section on page 16.
2
Footstand buttonAllows you to adjust the angle of the phone base.
3
Messages buttonTypically auto-dials your voice message service (varies by service). See the
4
Directories button Opens/closes the Directories menu. Use it to access call logs and corporate
5
Depending on configuration, programmable buttons provide access to:
• Phone lines (line buttons)
• Speed-dial numbers (speed-dial buttons)
• Web-based services (for example, a Personal Address Book button)
• Phone features (for example, a Privacy button)
The buttons illuminate to indicate status:
Green, steady—Active call on this line (off-hook)
Green, blinking—Call on hold on this line
Amber, steady—Privacy feature enabled
Amber, blinking—Incoming call ringing on this line
Red—Shared line, currently in use
No color—No call activity on this line (on-hook)
“Accessing Voice Messages” section on page 48.
directories. See the “Using Call Logs and Directories” section on page 49.
Help buttonActivates the Help menu. See the “Getting Help on Your Phone” section on
6
page 22.
Settings buttonOpens/closes the Settings menu. Use it to control phone screen contrast and
7
ring sounds. See the “Customizing Phone Settings” section on page 44.
Services buttonOpens/closes the Services menu. See the “Accessing Your User Options Web
8
Pages” section on page 50.
Volume buttonControls the volume and other settings. See the “Customizing Phone
9
Settings” section on page 44.
Speaker buttonToggles the speakerphone on or off. When the speakerphone is on, the
10
button is lit.
Mute buttonToggles the Mute feature on or off. When Mute is on, the button is lit.
11
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE15
Headset buttonToggles the headset on or off. When the headset is on, the button is lit.
12
Navigation button Allows you to scroll through menus and highlight items. Use in conjunction
13
with softkeys to activate highlighted items.
KeypadAllows you to dial phone numbers, enter letters, and choose menu items.
14
Softkey buttonsEach button activates a softkey option (displayed on your phone screen).
15
Handset light strip Indicates an incoming call or new voice message.
16
Phone Screen Features
This is what your main phone screen might look like with an active call. The following table provides
a basic overview of phone screen features.
17
6
77961
2
5
4
3
137522
16OL-7762-01
An Overview of Your Phone
Primary phone
1
line
Icons for
2
programmable
buttons
Softkey labelsEach displays a softkey function. To activate a softkey press the softkey button
3
Status lineDisplays audio mode icons, status information, and prompts.
4
Call activity
5
area
Phone tabIndicates call activity.
6
Feature tabsEach feature menu has a corresponding tab. The tab is visible when the feature
7
Displays the phone number (extension number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
alternate display in this area.
Icons indicate how programmable buttons are set up on your phone:
Phone line icon—Corresponds to a phone line and reflects the call or
line state. You might have multiple phone lines.
Speed-dial number icon—If available, corresponds to a speed-dial. See
“Setting Up Speed Dial Features” section on page 46 for details.
Phone services icon—If available, corresponds to a web-based phone
service, such as the Personal Address Book.
Phone feature icon—If available, corresponds to an enabled feature,
such as Privacy.
.
Displays current calls per line, including caller ID, call duration, and call state.
See the “Viewing Calls and Switching Between Calls” section on page 20 for
related information.
menu is open. Press a feature button (Settings, Directories, Messages, Services)
to switch between open menus. See the “Using Feature Menus” section on
page 21.
Understanding Feature Functionality and Availability
The operation of your Cisco IP Phone and the features available to you may vary, depending on the
call processing agent used by your company and also on how your company’s phone support team has
configured your phone system. Therefore, some of the features included in this Phone Guide might not
be available to you or might work differently on your phone system. Contact your support desk or
system administrator if you have questions about feature operation or availability.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE17
Call-Handling and Navigation Tips
These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.
Understanding Lines vs. Calls
It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion:
Lines
The Cisco IP Phone 7961G/7961G-GE supports up to six lines and the Cisco IP Phone
7941G/7941G-GE supports up to two lines. Each line corresponds to a phone number (or extension)
that others can use to call you. The number of lines assigned to your phone depends on how your
system administrator configures your phone’s programmable buttons. To see how many lines you
have, look at the line area of your phone screen. You have as many lines as you have phone numbers
and phone line icons: .
Calls
Each line can support multiple calls. Therefore, you might find yourself handling several calls on one
phone line. The default configuration is four calls per line, but your system administrator can adjust
this number according to your needs. Regardless of the number of lines, your phone supports a
maximum of 200 calls at a time.
Understanding Call and Line Icons
Your phone displays icons to help you determine the call and line state (whether the call is on hold,
ringing, connected, and so on).
IconCall StateDescription
On-hook lineNo call activity on this line. If you are dialing on-hook (pre-dial), the call
is not in-progress until you go off-hook.
Off-hook lineYou are actively dialing a number or an outgoing call is ringing. See the
“Placing a Call” section on page 23 for dialing options.
Connected call You are currently connected to the other party. Many phone features
require that you have a connected call.
Ringing callAn incoming call is ringing on one of your lines. See the “Answering a
Call” section on page 27 for details.
Call on holdYou have put this call on hold. (When displayed next to a phone line, this
icon indicates that all calls on the line are on hold.)
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An Overview of Your Phone
IconCall StateDescription
Remote-in-useAnother phone that shares your line has a connected call. See the “Using
a Shared Line” section on page 37 for details.
Authenticated
call
Encrypted callSee the “Making and Receiving Secure Calls” section on page 40 for a
See the “Making and Receiving Secure Calls” section on page 40 for a
description of this icon.
description of this icon.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.
• On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an
active dial tone. Your phone provides on-hook dialing (pre-dial), which enables you to enter or
choose phone numbers before activating the call. When your phone is on-hook, this icon appears
next to the appropriate phone line: .
• Off-Hook—The phone handset is lifted from the cradle, the speakerphone is active, or any of
several other methods are used to get a dial tone or to answer an incoming call. When your phone
is off-hook, one of these icons appears, depending on the call or line state: ,,or.See
the “Understanding Call and Line Icons” section on page 18 for related information.
Selecting Calls
Many phone features require that you select the calls you want to use with a particular feature. For
example, if you have four held calls, but only want to join two of them to a conference call, you can
select the calls that you want to add to the conference before activating the feature.
If you want to...Then...
Highlight a callUse the Navigation button to scroll through the call list. Highlighted calls
appear slightly darker than other calls.
Select a callHighlight a connected or held call and press Select. Selected calls are
indicated with a next to them.
Verify selected callsUse the Navigation button to scroll through the list of calls. Selected calls are
indicated with a and are grouped together in the call list.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE19
Viewing Calls and Switching Between Calls
These tips can help you switch between calls on one or more lines. If the call you want to switch to is
not automatically highlighted, use the Navigation button to scroll to it.
If you want to...Then...
Switch between calls on
one line
Switch from a
connected call to
answer a ringing call
Switch between calls on
different lines
See all calls on a
specific line
See an overview of line
activity (one call per
line)
Highlight the call you are switching to and press Resume. The other call is
placed on hold automatically.
Press Answer or press a blinking amber button for the line with the
incoming call. Doing so automatically places the first call on hold.
Press the blinking green button for the line that you are switching to.
If there is a single call holding on the line, it will resume automatically. If
there are multiple calls holding on the line, scroll to the specific call (if
necessary) and press Resume.
Press , then immediately press the line button. Doing so shows call
details but will not impact the call state; it is therefore useful if you are
talking on one line and want to view held calls on another line.
Press for the highlighted line. (A line appears highlighted when the calls
associated with it are displayed on the phone screen.)
Doing so prompts the phone to switch to call overview mode and display
one call per line. This call is either the active call or, if all calls are on hold,
the held call with the longest duration.
To return to the standard view, press , then immediately press the line
button.
Tip• Only one call can be active; other calls will be placed on hold automatically.
• When you have multiple calls on one line, calls with the highest precedence and longest
duration display at the top of the call list. See the “Prioritizing Critical Calls” section on
page 41.
• Calls of a similar type are grouped together in the call list. For example, calls that you
have interacted with are grouped near the top, selected calls are grouped next, and calls
that you have not yet answered are grouped last.
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An Overview of Your Phone
Choosing Phone Screen Items
To choose an item on
the phone screen...Do this...
By scrollingPress the Navigation button to highlight an item in a list. Press a relevant
softkey such as Select or Dial to finish the action.
By item numberPress the corresponding number on your keypad. For example, press 4 to
choose the fourth item in a menu.
Using Feature Menus
If you want to...Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Directories
Settings
Help
Scroll through a list or
menu
Go back one level in a
feature menu
Switch among open
feature menus
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE21
Press the Navigation button.
Press Exit. (Note that if you press Exit from the top-level of a menu, the
menu will close.)
Press a feature button. (Each feature menu has a corresponding tab. The
tab is visible when the feature menu is open.)
Entering and Editing Text
If you want to...Then...
Enter a letter on your
phone screen
Delete within an entry or
move your cursor
Press the appropriate keypad number one or more times to select a letter
(with or without capitalization) from the pop-up menu. When you pause,
the cursor automatically advances to allow you to enter the next letter.
Press << or Delete to remove a letter or digit. Press >> to move the cursor
to the right.
Getting Help on Your Phone
Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the phone
screen. See the following table for details.
If you want to...Then...
View the main menuPress on your phone and wait a few seconds for the menu to display. If
you are already in Help, press Main.
Main menu topics include:
• About Your Cisco IP Phone—Descriptive details about your phone
• How do I...?—Procedures and information about common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or
softkey
Learn about a menu
item
Get help using HelpPress twice quickly (without first selecting a menu item).
View network statistics
for an active call
Press , then quickly press a button or softkey.
Press , , or to display a feature menu.
Highlight a menu item, then press twice quickly.
Press twice quickly during an active call.
Understanding Button Icons
This Phone Guide uses images of buttons with icons. For a description of button icons used in this
book, see the “Buttons and Hardware” section on page 13, or refer to the “Button Reference” section
of the Quick Reference at the front of this book.
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Basic Call Handling
This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing
calls. The features you use to perform these tasks are standard and available on most phone systems.
Placing a Call
To place a call, pick up the handset and dial. Or use one of the other options outlined in the following
table.
If you want to...Then...
Pre-dial (dial
on-hook, without
first getting a dial
tone)
Dial using the
speakerphone
Redial the most
recently dialed
number
Do one of the following:
• Enter a phone number. (The Auto-Dial feature might pop up to suggest
matching phone numbers from your Placed Calls log.)
• Press the Navigation button to display phone numbers from your Placed
Calls log.
Next, press Dial. Or do one of these actions to go off-hook and dial the
highlighted phone number:
• Lift the handset
• Press or
• Press Dial
• Press (a line button)
Press New Call and enter a phone number. Or, you can press before or
after dialing, re-dialing or speed dialing a number.
Many of the actions that you can take to dial will automatically trigger
speakerphone mode, assuming that the handset is in its cradle and is not
lit. These actions include pressing Redial or a speed dial button.
Press Redial. By default, Redial uses your primary line. However, you can
open a secondary line and then press Redial. To open a line, press .
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE23
If you want to...Then...
Speed dial a numberDo one of the following:
• Press (a speed-dial button) before or after going off-hook.
• Enter a speed dial index number (1-99 on the keypad) while on-hook and
press AbbrDial.
For details, see the “Setting Up Speed Dial Features” section on page 46.
Place a call when
another call is active
(using another line)
Place a call when
another call is active
(using the same line)
Dial from a call logChoose > Missed Calls, Received Calls, or Placed Calls. To dial,
Dial from a corporate
directory on the
phone
Dial from a corporate
directory web page
Press for the new line. The call on the first line will be placed on hold
automatically.
Press Hold. Next, press New Call. Then dial, redial, or speed dial a number.
Or, continue to talk on the active call while preparing to dial from a call log
or corporate directory. (See the next two rows in this table for details.)
select the listing or scroll to it and go off-hook.
If you want to dial from a call log while on another active call, scroll to a call
record and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second. (Press Tra n s fer twice.)
• Conference—Creates a conference call with all parties. (Press Confrn
twice.)
• EndCall—Disconnects the first call and dials the second.
Choose > Corporate Directory (exact name can vary). Use your
keypad to enter letters, then press Search. To dial, select the listing or scroll
to it and go off-hook.
If you want to dial from a directory while on an active call, scroll to a listing
and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second. (Press Tra n s fer twice.)
• Conference—Creates a conference call with all parties. (Press Confrn
twice.)
• EndCall—Disconnects the first call and dials the second.
Use the Cisco WebDialer feature. Open a web browser and go to your
company directory. Click on a phone number in the directory. Click Dial to
place the call. Click HangupIP Phone on the Web guide for more details:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
to end the call. See the Customizing Your Cisco
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If you want to...Then...
Dial using a headsetDo one of the following:
• If is unlit, press it before or after dialing, re-dialing, or speed-dialing
a number.
• If is lit, press New Call, Redial, a speed dial button, or (a line
button). If necessary, enter a phone number and press Dial.
Receive notification
when a busy or
ringing extension
becomes available
Dial on a secondary
line
Make a priority
(precedence) call
Dial from a Personal
Address Book (PAB)
entry or Fast Dial
code
Place a call using a
billing or tracking
code
Call the number and press CallBack while listening to the busy tone or ring
sound. Hang up. When the extension becomes available, your phone will
provide you with an audio and visual alert. (The call back to this number is
not automatic; you must place the call.) CallBack is a special feature that
your system administrator might configure for your phone. Note that
CallBack will fail if the other party has call forwarding enabled.
Press for the line that you want to use.
Enter the MLPP access number (provided by your system administrator)
followed by the phone number. For more details, see the “Prioritizing Critical
Calls” section on page 41.
Choose > PAB service or Fast Dial service (exact names might vary).
To dial from a listing, select it or scroll to it and go off-hook. For help
subscribing to the PAB or Fast Dial service, see the “Accessing Your User
Options Web Pages” section on page 50.
Dial a number and enter a client matter code (CMC) or a forced
authorization code (FAC) when prompted by a distinctive tone. Your system
administrator will tell you if you need to enter CMC or FAC codes and can
provide you with detailed instructions.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE25
If you want to...Then...
Place a call using
your Cisco Extension
Mobility profile
Make sure that you are logged in to Extension Mobility (EM). Choose
> EM Service (exact name might vary), then use your keypad to enter
login information. If you are sharing a phone, you might need to log in to EM
before you can access certain features or complete a call.
EM is a special, non-default feature that your system administrator can
assign to phones and phone users. Refer to the Customizing Your Cisco IP Phone on the Web guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Make a video callCheck the phone screen display for this icon: .
If the icon is present, your phone is video-enabled and can support
Cisco VT Advantage. This enables you to make video calls using your
Cisco IP Phone, your personal computer, and an external video camera.
Contact your system administrator for assistance and refer to the Cisco VT Advantage Quick Start Guide and Cisco VT Advantage User Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Tip• If you make a mistake while entering a phone number, press << to erase one or more
digits. Press Cancel to exit the dialing attempt.
• If you cannot hear a dial tone or complete a phone call, one or more of the following
factors might apply. If necessary, ask your system administration for more information.
–
You need to log into the Extension Mobility service from the button on your
phone.
–
You need to enter a client matter code or forced authorization code after dialing a
number.
–
Your phone has time-of-day restrictions that prevent you from using some features
during certain hours of the day.
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Answering a Call
To answer a call, go-off hook by picking up the handset. Or see the following table for more options.
If you want to...Then...
Answer with a headset Press , if unlit.
Or, if is already lit, press Answer or (the flashing line
button).
Answer with the speakerphone Press , Answer, or .
Switch from a connected call to
answer a ringing call
Answer a call using call waiting Ask your system administrator to set up the Call Waiting feature
Automatically connect an
incoming call after a ring or two
Retrieve a held call on another
phone (such as a phone in a
conference room)
Use your phone to answer a call
that is ringing on a co-worker’s
phone by redirecting the call to
your phone
Answer a priority callHang up the current call and press Answer. See the “Prioritizing
Send an incoming call directly to
your voice messaging system
Press Answer, or if the call is ringing on a different line, press
(the flashing line button). Either action answers the new call and
automatically places the first call on hold. See the “Using Hold and
Resume” section on page 28 for more information.
for your phone.
When this feature is enabled, you will hear a call waiting tone and
see caller ID information if a new call comes in while you are on
another call. To answer the call, press Answer. To return to the
original call, you must put this call on hold. See the “Using Hold
and Resume” section on page 28
Ask your system administrator to set up the AutoAnswer feature.
For more information, see the “Using AutoAnswer with a Headset
or the Speakerphone” section on page 43.
Use Call Park. See the “Storing and Retrieving Parked Calls”
section on page 35.
Use Call Pickup. See the “Picking Up a Redirected Call on Your
Phone” section on page 35.
Critical Calls” section on page 41.
Press iDivert. The incoming call automatically transfers to your
voice message greeting.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE27
Ending a Call
To end a call, hang up. See the following table for details.
If you want to...Then...
Hang up while using the handsetReturn the handset to its cradle. Or press EndCall.
Hang up while using the headsetPress . If you want to keep headset mode activated (keep
the button lit after hanging up), press EndCall.
Hang up while using the speakerphone Press or EndCall.
Hang up one call but preserve another
call on the same line
Press EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
Only one call can be active at any given time; all other calls will be placed on hold.
If you want to...Then...
Put a call on holdMake sure the call you want to put on hold is highlighted and press Hold.
Remove a call from
hold on the current line
Remove a call from
hold on a different line
Make sure that the appropriate call is highlighted and press Resume.
Press (a blinking line button). If there is a single call holding on this
line, the call will resume automatically. If there are multiple calls holding,
make sure that the appropriate call is highlighted and press Resume. Note
that a held call is indicated by the call-on-hold icon: .
TipEngaging the Hold feature typically generates music or a beeping tone. For this reason, avoid
putting a conference call on hold.
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Using Mute
Mute disables the audio input for your phone. With Mute enabled, you can hear other parties on a call
but they cannot hear you.
If you want to...Then...
Toggle Mute onPress .
Toggle Mute offPress .
Transferring a Connected Call
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...Then...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
Transfer two current calls
to each other (direct
transfer)
Send a call to your voice
messaging system
Press Transfer and enter the target number. When you hear the call
ringing, hang up. (If your system administrator did not enable on-hook
transfer on your phone, you must press Trans f er again to complete the
transfer.)
To cancel the transfer, press EndCall.
Press Transfer and enter the target number. Wait for the transfer
recipient to answer. If the recipient accepts the transferred call, hang
up. (If your system administrator did not enable on-hook transfer on
your phone, you must press Transf e r again to complete the transfer.)
If the recipient refuses the call, press Resume to return to the original
call.
To cancel the transfer, press EndCall.
Scroll to highlight any call on the line and press Select. Repeat this
process for the second call. With one of the selected calls highlighted,
press DirTrfr. (You might need to press more to see DirTrfr.) The two
calls connect to each other and drop you from the call.
If you want to stay on the line with the callers, use Join to create a
conference instead. For details, see the “Making Conference Calls”
section on page 31.
Press iDivert. The call is automatically transferred to your voice
message greeting. You can use iDivert with a call that is active, ringing,
or on hold.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE29
Tip• When on-hook transfer is enabled, you can either hang up or press Tr ans f e r, then hang
up.
• If on-hook transfer is not enabled on your phone, be aware that hanging up instead of
pressing Transf e r cancels the transfer action and places the party to be transferred on
hold.
• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from
hold before transferring it.
Forwarding Your Calls to Another Number
You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another
number.
NoteEnter the Call Forward All target number exactly as you would dial it from your desk phone.
For example, enter an access code or the area code, if necessary.
If you want to...Then...
Set up call forwarding on your
primary line
Cancel call forwarding on
your primary line
Verify that call forwarding is
enabled on your primary line
Set up or cancel call
forwarding for any line
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Press CFwdALL and enter a target phone number.
Press CFwdALL.
Look for this icon above the primary phone number: . Also,
check that the status text near the bottom of the screen displays the
call forwarding target number.
Log in to your User Options web pages, choose your device, then
choose Forward all calls... from the main menu. You can set up or
cancel call forwarding for each line on your phone. See the “Logging
In to the User Options Web Pages” section on page 50 for login
instructions.
When call forwarding is enabled for any line other than the primary
line, your phone does not provide you with any confirmation that
calls are being forwarded. Instead, you must confirm your settings in
the User Options pages.
Tip• You can forward your calls to a traditional analog phone or to another IP phone,
although your system administrator might restrict the call forwarding feature to numbers
within your company.
• You must configure this feature per line; if a call reaches you on a line where call
forwarding is not enabled, the call will ring as usual.
Making Conference Calls
Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating
a conference call.
Types of Supported Conference Calls
There are two types of conference calls: Standard and Meet-Me.
Standard Conference Calls
In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them
to the conference. Using your Cisco IP Phone, you can create standard conference calls in different
ways, depending on your needs and your phone’s configuration:
• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most phones.
• Join—Use this softkey to establish a standard conference among several calls already on one line.
• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This is an optional feature available only for shared lines, and your
system administrator must configure it for you. See the “Using a Shared Line” section on page 37
for details.
See the “Starting and Joining a Standard Conference” section on page 32 for additional instructions.
Meet-Me Conference Calls
Meet-Me conferencing allows participants to join a conference by calling the conference number
directly, rather than waiting for the conference initiator to call them.
To start a Meet-Me conference, use the MeetMe softkey on your phone, then dial the Meet-Me phone
number provided to you by your system administrator. To participate in a Meet-Me conference, dial
the Meet-Me phone number at a specified time. Conference participants hear a busy tone if they call
into the conference before the conference initiator has dialed in. Once the conference initiator has
dialed in, the Meet-Me conference is established and can continue even if the conference initiator
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE31
disconnects. Note that Meet-Me conferencing is a special feature that your system administrator must
configure for you. See the “Starting or Joining a Meet-Me Conference Call” section on page 33 for
additional instructions.
Starting and Joining a Standard Conference
A standard conference allows at least three people to participate in a single call. See the following table
for details.
If you want to...Then...
Start a standard conference
call by calling participants
Invite current callers to join a
standard conference
Participate in a standard
conference
Barge (add yourself to) a call
on a shared line and turn the
call into a standard
conference call
View a list of conference
participants
Get an updated list of
conference participants
See who started the
conference
Drop the last party added to
the conference
During a connected call, press Confrn to add another party to the
call. (You may need to press the more softkey to see Confrn.) Enter
the conference participant’s phone number. After the call connects
and you have spoken to the conference participant, press Confrn
again to add this party to your call. Repeat to add additional
participants.
With two or more calls on a single line, scroll to highlight any call
on the line and press Select. Repeat this process for each call you
want to add to the conference. From one of the selected calls, press
Join. (You may need to press the more softkey to see Join.) Note that
the active call is selected and added to the conference automatically.
Answer the phone when it rings. You do not need to do anything
special to participate in a standard conference call.
Highlight a remote-in-use call on a shared line and press cBarge.
(You may need to press the more softkey to display cBarge.) Other
parties on the call will hear a barge tone. See the “Using a Shared
Line” section on page 37 for details.
Highlight an active conference, and press ConfList. Participants are
listed in the order in which they join the conference with the most
recent additions at the top.
While viewing the conference list, press Update.
While viewing the conference list, locate the person listed at the
bottom of the list with an asterisk (*) next to the name.
Highlight the participant’s name at the top of the conference list and
press Remove. (The last participant is always listed at the top of the
list.) Or, when not viewing the conference list, press RmLstC. You
can remove participants only if you initiated the conference call.
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If you want to...Then...
Remove any conference
participant
End your participation in a
standard conference
Tip• Calls must be on the same line before you can add them to a standard conference call. If
calls are on different lines, transfer them to a single line before using Confrn or Join.
• If you get an error stating, “No Participant Info” when attempting to use Join, be sure
that you have selected at least one call in addition to the active call, which is selected
automatically.
• Depending on how your phone is configured, if you leave a conference after creating it,
the conference might end. See the last row of the above table for more information.
Highlight the participant’s name and press Remove. You can remove
participants only if you initiated the conference call.
Hang up or press EndCall. If you did not initiate the conference call,
hanging up will not disrupt the connection for the remaining parties.
If you initiated the conference call, hanging up might end the
conference (depending on how your system administrator configured
your phone). To avoid this, you can transfer the conference to
another caller before hanging up. That caller then acts as the “virtual
controller” for the conference. A virtual controller cannot add or
remove parties; however, the conference continues with the
established participants.
Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows participants to join a conference by calling the conference number
directly, rather than waiting for the conference initiator to call them. See the following table for
details.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE33
If you want to...Then...
Establish a Meet-Me
conference
Participate in a Meet-Me
conference
End a Meet-Me conferenceHang up or press EndCall.
Press New Call or lift the receiver to go off-hook. Then press MeetMe
and dial the Meet-Me conference number. (See your administrator for
a list of valid numbers.)
Remember to inform participants about the conference number, so that
they can dial in. However, participants will hear a busy tone if they call
the conference number before you have dialed in.
Dial the Meet-Me conference number (provided by the conference
initiator). You will be connected to the conference only after the
conference initiator has dialed in.
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Advanced Call Handling
Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
will not have access to these features unless your system administrator enables them for you.
Storing and Retrieving Parked Calls
You can “park” a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a
conference room). Call Park is a feature that your system administrator must enable for you.
If you want to...Then...
Store an active call
using Call Park
Retrieve a parked callEnter the call park number from any Cisco IP Phone in your network to
During a call, press Park. (You may need to press the more softkey to see
Park.) This prompts your phone to store the call. Note the call park number
displayed on your phone screen and hang up.
connect to the call.
You have a limited amount of time to retrieve the parked call before it
reverts to ringing at its original destination. See your system administrator
for this time limit.
Picking Up a Redirected Call on Your Phone
Your system administrator might enable Call Pickup for your phone if you share call-handling
responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a
co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle
calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group
(GPickUp), or who are in a group associated with your group (OPickUp).
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE35
If you want to...Then...
Answer a call that is ringing on
another extension within your call
pickup group
Answer a call that is ringing on
another extension outside of your
group
Answer a call that is ringing on
another extension in your group or
in an associated group
Press PickUp to connect to the call. (You might have to go
off-hook to press PickUp.)
If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press PickUp. In this
case, press Answer to connect to the call.
Press GPickUp. (You might have to go off-hook to press
GPickUp.) Enter the group pickup code provided by your
system administrator to connect to the call.
If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press GPickUp and
enter the group pickup code. In this case, press Answer to
connect to the call.
Press OPickUp to connect to the call. (You might have to go
off-hook to press OPickUp.)
If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press OPickUp. In this
case, press Answer to connect to the call.
Tip• When you press PickUp and GPickUp, you connect to the call that has been ringing for
the longest time.
• With OPickUp, your system administrator can associate multiple call pickup groups with
your group and assign a priority to the groups. When you press OPickUp, you connect to
the ringing call in the pickup group with the highest priority.
• If you want to pick up the call on an extension other than your primary line, first press
(an available line button) and then press a Call PickUp softkey.
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Using a Shared Line
Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two
main uses:
• One person uses multiple phones—For example, your shared line is assigned to both your desk
phone and a lab phone. An incoming call to the shared line rings on both phones and you can use
either phone to answer the call.
• Multiple people share a line—For example, you are one of many people who can handle incoming
calls on the shared line, or you are a manager who shares an extension number with your assistant.
Understanding Shared Lines
Remote-in-Use
If you have a shared line, you might see the remote-in-use icon on your phone screen: . This icon
indicates that a co-worker is currently using the shared line. You can place and receive calls as usual
on a shared line, even when the remote-in-use icon appears.
Sharing Call Information and Barging
Unless a co-worker who shares your line has the Privacy feature enabled, you can see information on
your phone screen about calls that your co-worker places and receives on the shared line. This
information might include caller ID and call duration. Conversely, when you are using a shared line,
information about your call is displayed on the co-worker’s phone screen.
When call information is visible in this way, you and co-workers can add yourselves to calls on the
shared line using either the Barge or cBarge feature. Adding yourself to a call on a shared line is called
barging. For more information about barging, see the “Adding Yourself to a Shared-Line Call” section
on page 38.
Privacy
If you do not want co-workers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others
from Viewing or Joining a Shared-Line Call” section on page 39.
Maximum Supported Calls on a Shared Line
The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might
not be able to make a new call on the shared line even if your co-worker can. For example, your phone
supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on
the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available
to your co-worker.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE37
Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to an established call on a shared
line using Barge or cBarge. Typically, only one of these features will be available to you.
If you want to...Then...
See if a co-worker has
an active call on the
shared line
View current calls on
the shared line
Add yourself to a call
on a shared line using
the Barge softkey
Add yourself to a call
on a shared line using
the cBarge softkey
Look at the shared line number. When the line is in use from another
phone, the line button displays red and the remote-in-use icon appears:
.
If your co-worker has Privacy enabled, the Barge and cBarge softkeys are
not available and you cannot barge the call. In this case, you cannot view
information for the private call on your phone screen; however, you can
still use the shared line to place and receive new calls.
Press the red line button for the remote-in-use line. All non-private calls
appear in the call activity area of the phone screen.
Highlight a remote-in-use call on your phone screen and press Barge. (You
may need to press the more softkey to display Barge.) Other parties hear a
beep tone announcing your presence.
When you hang up, the remaining parties hear a disconnect tone and the
original call continues.
Highlight a remote-in-use call on your phone screen and press cBarge. (You
may need to press the more softkey to display cBarge.) Other parties hear
a tone and brief audio interruption, and call information changes on the
phone screen.
Note that, unlike Barge, cBarge converts the call into a standard conference
call, allowing you to add new conference participants to the call. (To learn
more about conference features that you can use with cBarge, see the
“Making Conference Calls” section on page 31.)
When you hang up, the call remains a conference call (provided at least
three participants remain on the line).
Tip• Barge and cBarge softkeys are not available for private calls.
• You cannot barge an encrypted call if the phone you are using is not configured for
encryption. When your barge attempt fails for this reason, your phone plays a fast busy
tone. See the “Making and Receiving Secure Calls” section on page 40.
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• You will be disconnected from a call that you have joined using Barge if the call is put on
hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging your calls (adding themselves to calls on the shared lines using the Barge or cBarge
feature).
If you want to...Then...
Prevent others from viewing or
barging any calls on a shared line
Allow others to view or barge any
calls on a shared line
Enable Privacy by pressing the button labeled Private . When
Privacy is on, this icon appears next to the Privacy button
and the button illuminates amber .
Disable Privacy by pressing the button labeled Private . When
Privacy is off, this icon appears next to the Privacy button
and the button appears unlit .
Tip• If the phone that shares your line has Privacy enabled, you can make and receive calls
using the shared line as usual. However, you cannot add yourself to existing calls on the
shared line, and the barge softkeys will not be available to you.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have
multiple shared lines on your phone and Privacy is enabled, coworkers will not be able to
view or barge calls on any of your shared lines.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...Then...
Notify your system
administrator about a
suspicious or harassing
call
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE39
Press MCID. You will hear a special tone and see the message, “MCID
successful” on your phone. The call remains active until you end the call.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone is capable of supporting these types of calls:
• Authenticatedcall—The identities of all phones participating in the call have been verified.
• Encryptedcall—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
If you want to...Then...
Check the security level of a callLook for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call
Encrypted call
Neither security icon appears if the call is non-secure.
Determine if secure calls can be
made in your company
NoteThere are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
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Contact your system administrator.
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...Then...
Want to choose a priority
(precedence) level for an outgoing call
Want to make a priority (precedence)
call
Hear a special ring (faster than usual)
or special call waiting tone
Want to view priority level of a callLook for an MLPP icon on your phone screen:
Contact your system administrator for a list of
corresponding precedence numbers for calls.
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority callAnswer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting
your call
Tip• When you make or receive an MLPP-enabled call, you will hear special ring tones and call
waiting tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the
error.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE41
You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Using a Handset, Headset, and Speakerphone
The following table describes how to use these devices.
If you want to...Then...
Use the handsetLift it to go off-hook; replace it to go on-hook.
Use a headsetPress to toggle headset mode on and off. (AutoAnswer users
should see the “Using AutoAnswer with a Headset or the
Speakerphone” section on page 43 for exceptions.)
You can use the headset in conjunction with all of the controls on
your phone, including and .
See the “Obtaining a Headset” section on page 42 for headset
purchasing information.
Use the speakerphonePress to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call
will automatically trigger speakerphone mode, assuming that the
handset is in its cradle and is not lit.
Switch to the headset or
speakerphone (from the
handset) during a call
Switch to the handset (from the
speakerphone or headset)
during a call
Press or , then hang up the handset.
Lift the handset (without pushing any buttons).
Tip• See the “Connecting Your Phone” section on page 10 to locate the headset port.
• See the “Basic Call Handling” section on page 23 for detailed instructions about how to
use the handset, headset, and speakerphone to place, answer, end, and otherwise handle
calls.
Obtaining a Headset
Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see
the “Headset Information” section on page 11 and go to the following URL: http://vxicorp.com/cisco.
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Using AutoAnswer with a Headset or the Speakerphone
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of
others. Your system administrator configures AutoAnswer to work with either your speakerphone or
headset. See the table below for details.
If you...Then...
Use AutoAnswer with a
headset
Use AutoAnswer with the
speakerphone
Keep headset mode active (in other words, keep illuminated) even
when you are not on a call. To keep headset mode active, press EndCall
to hang up (rather than pressing to end the call), then press New Call
or Dial when placing new calls.
If your phone is set up to use AutoAnswer in headset mode, calls will be
answered automatically only if is lit. Otherwise, calls will ring
normally and you will need to manually answer them.
Keep the handset in the cradle and headset mode inactive (in other
words, keep unlit).
If your phone is set up to use AutoAnswer in speakerphone mode, calls
will be answered automatically using the speakerphone only if the above
criteria are met. Otherwise, calls will ring normally and you will need to
manually answer them.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE43
Customizing Phone Settings
You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep
in mind a few tips when reviewing this information:
• Most settings are accessible on your phone, but a few are accessed online from your User Options
web pages. See the “Logging In to the User Options Web Pages” section on page 50 for more
information.
• If is not responsive, your system administrator might have disabled this button on your
phone. Ask your system administrator for more information.
Adjusting the Volume
The table below describes how to adjust and save volume levels on your phone.
If you want to...Then...
Adjust the volume
level for a call
Adjust the volume
level for the ringer
Press during a call or after invoking a dial tone.
You can press Save to save this volume setting for future calls.
Note that volume settings for the handset, speakerphone, and headset must
be adjusted separately.
Press while the handset is in the cradle and the headset and
speakerphone buttons are off. The new ringer volume is saved automatically.
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Customizing Rings and Message Indicators
You can customize the way your phone indicates an incoming call or a new voice mail message for
each of your lines. Customized ring sounds and other indicators can help you quickly differentiate
between multiple lines. For example, you can choose a chirping sound to indicate an incoming call on
Line 1 and a drumbeat to indicate an incoming call on Line 2.
If you want to...Then...
Change the ring soundChoose > User Preferences > Rings. Choose a phone line or the
default ring setting. Next, choose a ring type to play a sample of it.
When you find a ring sound that you want, press Select and Save. Press
Cancel to revert to the previously saved setting. Press Default to apply
the default ring setting to a selected phone line.
Change the ring pattern
(flash-only, ring once,
beep-only, etc.)
Change the way that the
voice message light on your
handset works
Log in to your User Options web pages, select your device, then choose
Change the Ring Settings for your phone from the main menu.
Note
Log in to your User Options web pages, select your device, then choose
Change the Message Waiting Lamp policy... from the main menu.
Typically, the default system policy tells your phone to “always light”
when you receive a new voice message.
If you do not see this option, then it has not been enabled on your
system.
Customizing the Phone Screen
You can adjust some settings on your phone screen to fit your needs.
If you want to...Then...
Change the phone
screen contrast
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE45
Choose > User Preferences > Contrast.
Press Up, Down or , then press Save. Or press Cancel to
revert to the previously saved setting.
Note
If you accidentally save a very light or very dark contrast and cannot
see the phone screen display:
Press and then press 1, 3 on the keypad.
Next, press to change the contrast until you can see the
phone screen display, and then press Save.
If you want to...Then...
Change the background
image
Change the languageLog in to your User Options web pages, select your device, then choose
Choose > User Preferences > Background Images. Use the
Navigation button to view available images. Press Select to choose an
image. Press Preview if you want to see how the background will look and
Exit to return to the selection menu. Press Save to accept the image or press
Cancel to revert to the previously saved setting.
Note
Change the Locale... from the main menu. See the “Logging In to the User
Options Web Pages” section on page 50 for more information.
If you do not see a selection of images, then this option has not been
enabled on your system.
Setting Up Speed Dial Features
Speed dial features allow you to press a button or enter an index code to place a call.
You can set up speed dialing for your phone in two ways:
• Speed dialing with a button—You can assign a speed dial number to any available programmable
button on your phone that has not already been configured as a line, feature, or service button.
• Speed dialing with an index code—Using the Abbreviated Dialing feature, you can enter an
assigned index number (1 to 99) rather than dialing the entire phone number.
Set up both types of speed dial features from your User Options web pages, as described in the table
below. (See the “Logging In to the User Options Web Pages” section on page 50 for more information
about your User Options pages.)
If you want to...Then...
Add speed dial numbers
to phone buttons
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Log in to your User Options web pages, select your device, then choose
Add/Update Speed Dials from the main menu.
In the Speed Dial Settings on Phone section, enter a phone number and
label for each available speed dial button. Enter the number exactly as you
would dial it from your desk phone. For example, enter an access code such
as 9 or the area code, if necessary.
The label you enter appears next to the speed dial button on your screen.
If you want to...Then...
Add speed dial numbers
to use with Abbreviated
Dialing
Remove a speed dial
number
Tip• For details on making calls using either speed dial feature, see the “Placing a Call” section
on page 23.
• Your system administrator can assign speed dial buttons to your phone and restrict the
number of speed dial buttons that you can configure.
Log in to your User Options web pages, select your device, then choose
Add/Update Speed Dials from the main menu.
In the Speed Dial Settings not associated with a phone button section, enter
a phone number and label for each available speed dial button. Enter the
number exactly as you would dial it from your desk phone. For example,
enter an access code such as 9 or the area code, if necessary.
Delete the phone number and label from either of the speed dial web pages.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE47
Using Voice Messaging, Call Logs, and Directories
This section describes how you can use feature buttons to access voice messages, call logs, and
directories.
Accessing Voice Messages
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information about this service, refer to the documentation that came with it. For
a general overview of voice message service features, refer to the following table.
If you want to...Then...
Set up and personalize
your voice message
service
See if you have a new
voice message
Listen to your voice
messages or access the
voice messages menu
Send a call to your
voice message system
Press and follow the voice instructions. If a menu appears on your
screen, choose an appropriate menu item.
Look at your phone for the following indicators:
• A steady red light on your handset. (This indicator can vary. See the
“Customizing Rings and Message Indicators” section on page 45.)
• A flashing envelope icon and text message on your screen.
Press . Depending on your voice message service, doing so either
auto-dials the message service or provides a menu on your screen.
Press iDivert. The iDivert feature automatically transfers a call (including
a ringing or held call) to your voice message system. Callers will hear your
voice message greeting and can leave you a message.
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Using Call Logs and Directories
Your phone maintains logs of your missed, placed, and received calls. You can use the Directories
button to access these records. You can also access a corporate directory (if available).
If you want to...Then...
View your call logsChoose > Missed Calls, Placed Calls, or Received Calls. Each log can
store up to 100 records.
Dial from a call logChoose a listing and go off-hook. If you need to edit the number displayed in
the record (to add or to remove a prefix, for example), press EditDial
followed by << or >> to erase digits or move the cursor.
If you want to dial from a call log while on an active call, scroll to a call
record and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
• EndCall—Disconnects the first call and dials the second.
Erase your call logsPress , then press Clear. Doing so erases your Missed, Placed, and
Received call logs.
Dial from a corporate
directory
Choose > Corporate Directory (exact name can vary). Search for a
listing by entering letters with your keypad. (You can search using a partial
name.) To dial from a listing, select it or scroll to it and go off-hook.
If you want to dial from a directory while on an active call, scroll to a listing
and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
• EndCall—Disconnects the first call and dials the second.
NoteIf the network shuts down or is reset, you might lose information in your call logs.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE49
Accessing Your User Options Web Pages
Because your Cisco IP Phone is a network device, it can share information with other network devices
in your company, including your computer and web-based services accessible using a web browser on
your computer.
You can establish phone services, and control settings and features from your computer using the
Cisco CallManager User Options web pages. Once you configure features and services on the web
pages, you can access them on your phone.
For example, you can set up speed dial buttons from your web pages, then access them on your phone.
This section describes how to access your User Options web pages and how to subscribe to phone
services. For more details about the features you can configure and the phone services to which you
can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Logging In to the User Options Web Pages
Procedure
Step 1Obtain a User Options URL, user ID, and default password from your system administrator.
Step 2Open a web browser on your computer and enter the URL (provided by your system
administrator) and log on.
Step 3From the general menu, select your device type (phone model) in the “Select a device”
drop-down list.
After you make your selection, a context-sensitive menu appears with options appropriate for
your device type.
Step 4Choose a feature option to display the configuration page, and then make appropriate
selections or changes.
Step 5Click Update to apply and save your changes.
Step 6Click Return to the Menu to go back to the context-sensitive menu, or click Log Off to exit
the User pages.
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Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. (See the “Logging In to the User Options
Web Pages” section on page 50 for help logging in.)
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as My Fast Dials and a Personal Address Book
Refer to the following table for more information.
If you want to...Then do this after you log in and select your device type...
Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select
a service from the “Available Services” drop-down list and click Continue.
Enter more information upon request (such as a zip code or PIN), then click
Subscribe.
Change or end
subscriptions
Add a service to a
programmable
button
Access a service on
your phone
Learn how to use
phone services
From the main menu, choose Configure your Cisco IP Phone Services. Click
a service in the “Your Subscribed Services” panel. Click Update after making
changes, or click Unsubscribe.
After subscribing to a service, choose Add/Update your Service URL Buttons
from the main menu. For each available button, select a service from the
drop-down list and enter a text description. Click Update after making
changes. Your system administrator determines how many programmable
buttons are available for services and might assign service buttons to your
phone.
Press on your phone. Or, if you have added a service to a
programmable button , press the button.
See Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE51
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. The table below provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.
NoteYou can locate Phone Guides and other documents listed in this table from the following URL:
Work with (or
work as) an
administrative
assistant
Want to use one
extension for
several phones
Ask your system administrator to
configure your line to support more
calls.
Ask your system administrator to
configure one or more additional
directory numbers for you.
First make sure that you are using all of
your currently available speed dial
buttons.
If you need additional speed dial
buttons, try using Abbreviated Dialing
or subscribing to the Fast Dial service.
Another option is to attach the
Cisco IP Phone 7914 Expansion Module
to your phone.
Consider using:
• The Cisco IP Manager Assistant
service
• a shared line
Request a shared line. This allows you to
use one extension for your desk phone
and lab phone, for example.
Talk to your system administrator
or phone support team.
Talk to your system administrator
or phone support team.
See the:
• “Setting Up Speed Dial
Features” section on page 46
• “Subscribing to Phone Services”
section on page 51
• Cisco IP Phone 7914 Expansion
Module Phone Guide
See the:
• “Using a Shared Line” section
on page 37
• Cisco IP Manager Assistant
User Guide
See the “Using a Shared Line”
section on page 37.
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If you...Then...For more information...
Share phones or
office space with
co-workers
Answer calls
frequently or
handle calls on
someone’s behalf
Need to make
video calls
Want to
temporarily apply
your phone
number and
settings to a shared
Cisco IP Phone
Consider using:
• Call Park to store and retrieve calls
without using the transfer feature
• Call Pickup to answer calls ringing
on another phone
• a shared line to view or join
co-workers’ calls
• Cisco Extension Mobility to apply
your phone number and user profile
to a shared Cisco IP Phone
Ask your system administrator to set up
the AutoAnswer feature for your phone.
Consider using Cisco VT Advantage,
which enables you to make video calls
using your Cisco IP Phone, your personal
computer, and an external video camera.
Ask your system administrator about the
Cisco Extension Mobility Service.
Ask your system administrator
about these features and see the:
• “Advanced Call Handling”
section on page 35
• “Using a Shared Line” section
on page 37
• “Using the Extension Mobility
Service” section in the
document Customizing Your
Cisco IP Phone on the Web
See the “Using AutoAnswer with a
Headset or the Speakerphone”
section on page 43.
Contact your system administrator
for additional assistance and see the
Cisco VT Advantage Quick Start
Guide and User Guide.
See the “Using the Extension
Mobility Service” section in the
document Customizing Your Cisco IP Phone on the Web.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE53
Troubleshooting Your Phone
This section tells you how to access information about your Cisco IP Phone and phone calls to help
your system administrator or technician diagnose problems with your phone.
If you are asked to...Then...
Access network
configuration data
Access status dataChoose > Status and select the status item that you want to view.
Access phone model
information
NoteIf is not responsive, your system administrator might have disabled this button on
your phone. Ask your system administrator for more information.
Choose > Network Configuration and select the network
configuration item that you want to view.
Choose > Model Information.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting
Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use
the QRT softkey to submit information about problem phone calls to your system administrator. (You
might need to press the more softkey to display QRT.)
Depending on how your system administrator configured the Quality Reporting Tool for your phone,
you can use the QRT softkey to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of problem categories and reason codes
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Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranty applicable to
Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to
access and download the Cisco Information Packet and your warranty document from the CD or
Cisco.com.
The Warranties and License Agreements page appears.
2. To read t he Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-02F0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
NoteYou must have Adobe Acrobat Reader to view and print PDF files. You can
download the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
55
Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
answering
compared to lines 18
conference features for 31
ending 28
forwarding 30
handling multiple 20
holding and resuming 28
icons for 18
maximum per line 18, 37
multiple parties on 31
muting 29
parking 35
placing 23
prioritizing 41
redirecting while ringing 27, 35
reporting problems with 54
secure 40
selecting 19
storing and retrieving 35
transferring 29
viewing 16, 20
cBarge, See barge
Cisco IP Phone
adjusting height of
27
11
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE57
connecting
description of 13
documentation for 2
feature configuration for 17, 52
illustration of 14
online help for 22
registering 11
securing handset rest 11
web-based services for 50
conference calls
Meet-Me
standard 31, 32
corporate directory
dialing from web page with
using on phone 24
10
31, 33
24
D
dialing, options for 23
directories button, description of 15
directory
dialing from web page with
using on phone 24, 49
documentation, accessing 2
24
E
encrypted calls 40
ending a call, options for 28
extension numbers, viewing 16
F
Fast Dial service
dialing with
subscribing to 51
feature buttons
directories
help 15
messages 15
services 15
settings 15
feature menus, using 21
features, availability of 17, 52
footstand
adjusting
button, identifying 15
forwarding calls, options for 30
25
15
11
G
group call pickup, using 35
H
handset
light strip
securing in cradle 11
using 42
volume 44
hanging up, options for 28
headset
answering calls with
button, identifying 16
hanging up with 28
16
27
58OL-7762-01
42
mode
placing calls with 25
volume 44
headset performance, general 11
help button, description of 15
help, using 22
hold
and switching calls
and transferring 29
using 28
20
I
icons
for call states
on buttons 22
installing, Cisco IP Phone 10
18
K
M
Malicious Call Identification (MCID), using 39
Meet-Me conferences 31, 33
menus, using 21
messages
indicator for
listening to 48
messages button, description of 15
missed calls, records of 49
MLPP, using 41
multiple calls, handling 20
mute button, description of 15
mute, using 29
45, 48
N
navigation button, description of 16
network configuration data, locating 54
keypad
description of
entering text with 22
16
L
line buttons, identifying 15
lines
description of
viewing 16
18
O
off-hook
description of
dialing 23
on-hook
description of
dialing 23
online help, using 22
19
19
P
Personal Address Book (PAB)
dialing from
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE59
25
subscribing to
phone lines
buttons for
description of 18
viewing 16
phone screen
adjusting contrast of
changing language of 45
choosing items 21
cleaning 2
features of 16
placed calls, records of 49
placing calls, options for 23
prioritizing calls 41
privacy
and shared lines
using 39
programmable buttons
description of
labels for 16
51
15
45
37
15
Q
QRT, using 54
R
received calls, records of 49
redial 23
remote-in-use icon for shared lines 37
resume, using 28
ringer
customizing
45
indicator for 16
volume 44
S
safety, warnings 3
secure calls 40
selecting calls 19
services button, description of 15
services, subscribing to 51
settings button, description of 15
settings, customizing 44
shared lines
and remote-in-use icon
description of 37
maximum calls on 37
with barge 38
with privacy 39
softkey buttons
description of
labels for 16
speakerphone
answering calls with
button, identifying 15
hanging up with 28
mode 42
placing calls with 23
volume 44
speed dial
buttons, identifying
configuring 46
labels 16
using 24
16
37
27
15
60OL-7762-01
status data, locating
status line, viewing 16
suspicious calls, tracing 39
switching calls 20
54
T
TAPS, using 11
text, entering on phone 22
Tool for Auto-Registered Phones Support 11
transferring, options for 29
troubleshooting 54
U
User Options web pages
accessing
and phone services 51
50
V
voice message indicator 48
voice message service 48
volume button, description of 15
volume, adjusting 44
W
warnings, safety 3
WebDialer 24
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE61
62OL-7762-01
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
European Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 20 357 1000
Fax: 31 0 20 357 1100
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-7660
Fax: 408 527-0883
Asia Pacific Headquarters
Cisco Systems, Inc.
168 Robinson Road
#28-01 Capital Tower
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the
Cisco Web site at www.cisco.com/go/offices
Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Cana da • Chile • China PRC • Colombia • Costa Rica • C roatia • Cyprus • Czech Republic • Denmark • Dubai, UAE
Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico
The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore
Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation,
Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaSt ack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ
Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing,
ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)