Cisco 7961G User Manual

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Manager 6.1 (SCCP

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

Fax: 408 527-0883

Unified Communications

and SIP)

800 553-NETS (6387)

Common Phone Tasks

Softkey Definitions

View online help on the phone

Place a call Go off-hook before or

Redial a number Press Redial.

Switch to the handset during a call

Switch to the speaker or headset during a call

Mute your phone Press .

Use your call logs Press to choose a

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer a call to a new number

Place an intercom call Press intercom button,

Start a standard (ad hoc) conference call

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Press .

after dialing a number.

Pick up the handset.

Press or , then hang up the handset.

call log. To dial, highlight a listing and go off-hook.

Press Tr ans fer, enter the number, then press Tran sf er again.

enter a number if necessary, and speak after you hear the tone.

Press more > Confrn, dial the participant, then press Confrn again.

OL-14683-01

QUICK REFERENCE

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco

Unified Communications Manager 6.1 (SCCP

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

and SIP)

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Dial Dial a phone number

DirTrfr

(SCCP only)

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

Erase Reset settings to their defaults

Exit Return to the previous screen

Open the Details record for a multiparty call in the Missed Calls and Received Calls logs

Transfer two calls to each other

(DND)

current intercom call

GPickUp Answer a call ringing in another

group

iDivert Divert or redirect a call to a voice

messaging system

Join

(SCCP only)

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call ringing in an

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

Redial Redial the most recently dialed

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Tran sfer Transfer a call

Update Refresh content

Vid Mode (SCCP only)

<< Delete entered characters

>> Move through entered characters

Join together existing calls to create a conference

associated group

system administrator

number

conference call

Choose a video display mode

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

Busy line in a speed-dial, call log, or directory listing (BLF feature)

Idle line in speed-dial, call log, or directory listing (BLF feature) Speed-dial, call log, or directory

listing (line status unknown) Line in Do Not Disturb (BLF feature)

Idle intercom line

One-way intercom call

Two-way intercom call

Audio or Video Mode

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature Access

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to button

URL entry in a call log is ready to edit (SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 1

Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7 Understanding Lines and Calls 10

Understanding Line and Call Icons 11

Understanding Phone Screen Features 12

Cleaning the Phone Screen 12

Understanding Feature Buttons and Menus 13

Accessing the Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15

Basic Call Handling 16

Placing a Call—Basic Options 16 Placing a Call—Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii

Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 Forwarding Calls to Another Number 25 Using Do Not Disturb 26 Making Conference Calls 27

Using Conference Features 27

Using Conference 27 Using Join 28 Using cBarge 29 Using Meet-Me 29

Viewing or Removing Conference Participants 30

Placing or Receiving Intercom Calls 30

Advanced Call Handling 32

Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35

Understanding Shared Lines 36 Using Barge to Add Yourself to a Shared-Line Call 36

Understanding Barge Features 36 Using Barge Features 37

Preventing Others from Viewing or Barging a Shared-Line Call 38 Using BLF to Determine a Line State 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42

iv OL-14683-01

Using a Handset, Headset, and Speakerphone 45

Obtaining a Headset 46 Using AutoAnswer 46

Using Call Logs and Directories 47

Using Call Logs 47 Directory Dialing 49

Using Corporate Directory on Your Phone 49 Using Personal Directory on Your Phone 50

Changing Phone Settings 53

Customizing Rings and Message Indicators 53 Customizing the Phone Screen 54

Accessing Voice Messages 55

Using the User Options Web Pages 56

Accessing Your User Options Web Pages 56 Configuring Features and Services on the Web 57

Using Personal Directory on the Web 57

Using Your Personal Address Book on the Web 57 Configuring Fast Dials on the Web 58

Using the Address Book Synchronization Tool 59 Setting Up Speed Dials on the Web 59 Setting Up Phone Services on the Web 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67

Understanding Additional Configuration Options 69

Troubleshooting Your Phone 71

General Troubleshooting 71 Viewing Phone Administration Data 72

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v

Using the Quality Reporting Tool 72

Cisco One-Year Limited Hardware Warranty Terms 73

Index 75

vi OL-14683-01

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 7.

Learn what the button lights mean

Learn about the display See Understanding Lines and Calls, page 10.

Make calls See Placing a Call—Basic Options, page 16.

Put calls on hold See Using Hold and Resume, page 20.

Mute calls See Using Mute, page 21.

Transfer calls See Transferring Calls, page 23.

Make conference calls See Making Conference Calls, page 27.

Set up speed dialing See Speed Dialing, page 32.

Share a phone number See Using a Shared Line, page 35.

Use your phone as a speakerphone

Change the ring volume or tone See Changing Phone Settings, page 53.

View your missed calls See Using Call Logs and Directories, page 47.

Listen to your voice messages See Accessing Voice Messages, page 55.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

See Understanding Buttons and Hardware, page 7.

See Using a Handset, Headset, and Speakerphone, page 45.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

2 OL-14683-01

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Getting Started

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone.

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port (10/100

1. Your phone may show 10/100/1000.

4 OL-14683-01

SW)

113656

Access port (10/1001 PC)

Handset port

Headset port

Footstand button

Connecting Your Phone

Removing the Hookswitch Clip (Required)

Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.

185165

Adjusting the Handset Rest (Optional)

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the

Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco Because of the inherent environmental and hardware inconsistencies in the locations where

Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all

Cisco environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

6 OL-14683-01

An Overview of Your Phone

The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of call features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphics and table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7

Cisco Unified IP Phone 7961G and 7961G-GE

101112131415

Cisco Unified IP Phone 7941G and 7941G-GE

137503

101112131415

137504

8 OL-14683-01

An Overview of Your Phone

Item Description For more information, see...

Programmable

buttons

Phone screen Shows call features. Understanding Lines and

Footstand button Allows you to adjust the angle of the phone

Messages button Auto-dials your voice message service

Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons) and intercom lines

• Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Groups

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)

base.

(varies by service).

• Understanding Lines and

Calls, page 10

• Basic Call Handling,

page 16

• Speed Dialing, page 32

• Using a Shared Line,

page 35

• Using BLF to Determine a

Line State, page 39

• Placing or Receiving

Intercom Calls, page 30

Calls, page 10

Adjusting the Footstand (Optional), page 5

Accessing Voice Messages, page 55

Directories button Opens/closes the Directories menu. Use it to

access call logs and directories.

Help button Activates the Help menu. Accessing the Help System on

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9

Using Call Logs, page 47

Your Phone, page 13

Item Description For more information, see...

Settings button Opens/closes the Settings menu. Use it to

control phone screen contrast and ring sounds.

Services button Opens/closes the Services menu. Using the User Options Web

Changing Phone Settings, page 53

Pages, page 56

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Mute button Toggles the microphone on or off. When the

microphone is muted, the button is lit.

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Navigation button Allows you to scroll through menus and

highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed

on your phone screen).

Handset light strip Indicates an incoming call or new voice

message.

Using a Handset, Headset, and Speakerphone, page 45

Using Mute, page 21

Using a Handset, Headset, and Speakerphone, page 45

Using Call Logs, page 47

Basic Call Handling, page 16

Understanding Lines and Calls, page 10

Accessing Voice Messages, page 55

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons:

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

10 OL-14683-01

Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Line or Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 20.

Remote-in-use Another phone that shares your line has a connected call. See Using a

Shared Line, page 35, for details.

Reverting call A holding call is reverting to your phone. See Using Hold and Resume,

page 20.

Authenticated call

Encrypted call See Making and Receiving Secure Calls, page 39.

See Making and Receiving Secure Calls, page 39.

An Overview of Your Phone

Idle line (BLF) See Using BLF to Determine a Line State, page 39.

Busy line (BLF) See Using BLF to Determine a Line State, page 39.

Line in Do Not Disturb (BLF)

Idle Intercom line

One-way intercom call

Two- way intercom call

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 11

See Using BLF to Determine a Line State, page 39.

The intercom line is not in use. See Placing or Receiving Intercom Calls,

page 30.

The intercom line is sending or receiving one-way audio. See Placing or

Receiving Intercom Calls, page 30.

The recipient pressed the intercom line to activate two-way audio with the caller. See

Placing or Receiving Intercom Calls, page 30.

Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

77961

137522

Primary phone

line

Programmable

button indicators

Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

Status line Displays audio mode icons, status information, and prompts.

Call activity

area

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.

Programmable buttons can serve as phone line buttons, intercom-line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see this guide.

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See

page 10, and Viewing Multiple Calls, page 22.

Menus, page 13.

“Phone Screen Icons” in the Quick Reference Card at the front of

Understanding Lines and Calls,

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

12 OL-14683-01

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature menu

Scroll through a list or menu

Go back one level in a feature menu

Switch among open feature menus

Press a feature button:

Messages

Services

Directories

Settings

Help

Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

An Overview of Your Phone

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or softkey

Learn about a menu item

Get help using Help Press twice quickly. Select the help topic you need.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 13

Press , then quickly press a button or softkey.

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb or

Do Not Disturb

End Call EndCall End Call

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group or

Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remove Last Conference Party

Tra nsfer Tra nsfer Transf er

Video Mode Command VidMode Video

RmLstC Remove Last Participant

14 OL-14683-01

An Overview of Your Phone

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Call features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose

> Model Information > Call Control Protocol on your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Place a call using the speakerphone

Place a call using a headset Press and enter a number. Or if is

Redial a number Press Redial to dial the last number, or

Place a call when another call is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset,

lit, press New Call and enter a number.

press the Navigation button (with the phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and go off-hook.

see...

Phone, page 7

Headset, and Speakerphone, page 45

Using a Handset, Headset, and Speakerphone, page 45

Using Call Logs, page 47

Using Hold and Resume, page 20

Using Call Logs, page 47

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset or pressing Dial,

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

16 OL-14683-01

, or .

Basic Call Handling

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on the phone

Dial from a corporate directory on your personal computer using Cisco

WebDial er

Use Cisco CallBack to receive notification when a busy or ringing extension is available

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Make a priority (precedence) call (SCCP phones only)

1. Press for the new line. The first call is automatically placed on hold.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate

Directory (exact name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate directory.

2. Click the number that you want to dial.

1. Press CallBack while listening to the busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Look for Busy Lamp Field indicators. Using BLF to Determine a

Enter the MLPP access number, then enter the phone number.

see...

Using Hold and Resume, page 20

Speed Dialing, page 32

Using Call Logs, page 47

Using Cisco WebDialer, page 67

Your system administrator

Line State, page 39

Prioritizing Critical Calls, page 40

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 17

If you want to... Then...

Dial from a Personal Address Book (PAB) entry

Place a call using a billing or tracking code

(SCCP phones only)

Place a call using your Cisco Extension Mobility profile

Make a call from a cellular phone using Mobile Voice Access

1. Choose > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

1. Obtain your Mobile Voice Access number and end-user PIN from your system administrator.

2. Dial your assigned Mobile Voice access number.

3. Enter your cellular phone number (if requested) and PIN.

4. Press 1 to make a call to an enterprise IP phone.

5. Dial a desktop phone number other than your desktop phone number.

For more information, see...

Using Personal Directory on Your Phone, page 50

Your system administrator

Using Cisco Extension Mobility, page 42

See Managing Business

Calls Using a Single Phone Number, page 42.

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is already

lit, press Answer or (flashing).

Answer with the speakerphone

Switch from a connected call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

18 OL-14683-01

Press , Answer, or (flashing). Using a Handset, Headset,

Press Answer, or if the call is ringing on a different line, press

(flashing).

Using a Handset, Headset, and Speakerphone, page 45

and Speakerphone, page 45

Using Hold and Resume, page 20

page 20

Basic Call Handling

If you want to... Then... For more information, see...

Send a call to a voice message system

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 46

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call (SCCP phones only)

Answer a call on your cellular phone or other remote destination

Press iDivert. Sending a Call to a Voice

Message System, page 24

Use Call Park or Directed Call Park. Storing and Retrieving

Parked Calls, page 34

Use Call Pickup. Picking Up a Redirected

Call on Your Phone, page 33

Hang up the current call and press Answer.

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect:

• Your desktop and remote

destinations receive calls simultaneously.

• When you answer the call on your

desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

• When you answer the call on one

remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

Prioritizing Critical Calls, page 40

See Managing Business

Calls Using a Single Phone Number, page 42.

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 19

+ 63 hidden pages